Virgin Media Outage Report in Hook, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Hook, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Reading, Bracknell, Basingstoke, Wokingham, Aldershot, Yateley, Farnborough, Bagshot and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Mark in Hants 🇪🇺 🇬🇧 🇺🇦
(@markinhants) reported
from
Aldershot, England
@virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@virginmedia Thanks @virginmedia perhaps you should be making the effort to get me to stay as a customer. Hopefully @SkyHelpTeam will be able to offer me something more cost effective
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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Matt Rose
(@mattrose18) reported
from
Camberley, England
@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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The Big Gay Review
(@thebiggayreview) reported
from
Basingstoke, England
WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.
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Sharon Leaver
(@leaver_sharon) reported
from
Bracknell, England
@virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
@virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Cameron🏴
(@CRJG_) reported
from
Bracknell, England
Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
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Craig Hannan
(@CraigHannan4) reported
from
Tongham, England
@virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!
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CM40
(@CM40UK) reported
from
Blackwater, England
@MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Reynolds
(@MartinPReynolds) reported
@virginmedia need some help, tried calling and got cut off, website keeps crashing
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Lils M
(@themixedwon) reported
@virginmedia I made a SAR regarding my personal information and whether it was leaked on 21/11/2020. I was told it would take a month. Virgin never responded. When I called they denied a breech had occurred even though the company has admitted it.
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Alison Beattie
(@beattie_alison) reported
@virginmedia Hi I'm getting Error code W02 , on one channel. All the rest are fine. I've tried restarting, but it's still not working. I tried the website it suggests on the Error code message, but the website won't load either. Could I have some help with this please? channel 147 Thanks
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Phil Spencer
(@spillfencer) reported
@virginmedia This has been going on for months!! I have done all your checks and nothing ever shows. It’s your companies refusal to either send a new hub or send an engineer. I have been a customer for over 20 yrs, pay you nearly £150 a month and this is what I get
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Rachel Newson 💙🇺🇦
(@JustRachelNow) reported
@drpoco @virginmedia We got caught with the £240 when we moved to an area they didn’t supply. We had continuous problems with our broadband service which were always going to be fixed, but never were. Good luck!
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James Thomason
(@DjPseudonym) reported
@virginmedia Did test on pc now said intermittent signal issue in my area. Please investigate. My wife works from home.
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JT
(@trathentwittor) reported
@virginmedia I'm getting full signal in some areas and speeds on 4G have dropped to about 3/4mb. I've singed up for a different package around the same time, have I been moved across from the EE network to Vodafone? I can see other people have had similar issues to me and were moved over
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Simon Mills
(@millsmeister) reported
@virginmedia I will do, but this will be another 30 mins of my life that I won't get back. Not a very promising start from VM if I'm honest. 😒 What happens if they cannot fix? And I'm not fobbed off with 'this can take up to 24hrs' 😡
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Will.
(@Brit02_) reported
@virginmedia I haven’t been getting my average speeds for wifi in ages. Can you help?
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Roxi F
(@MRFStarz) reported
@virginmedia Tried to get a quote for a new customer package online but had to leave my details… I’ve heard nothing?