Virgin Media Outage Report in Hook, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Hook, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Reading, Bracknell, Camberley, Tadley, Farnborough, Basingstoke, Fleet and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
TV | |
| Reading |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Reading |
Internet | |
| Reading |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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The HWC
(@Hello_HWC) reported
from
Basingstoke, England
@virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...
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Jane
(@i96jms) reported
from
Basingstoke, England
@virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Basically we wanted to save money as we were paying too much so we spoke to you guys and we were offered the £99 package which was great but sadly the system was down so the lady said she would call us back in the week. Well that never happened and then a direct debit went
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service
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Annabel Z
(@annabelouisa) reported
from
Basingstoke, England
@virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions
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Chris Scoffield
(@chrisscoff) reported
from
Bracknell, England
@virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia No I see nothing , I’m a mere customer , it’s all ok now
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Happyh1983
(@HappyH1983) reported
from
Reading, England
When you ring @virginmedia to discuss your current package... 1st guy ruder than rude... Asked to talk to disconnections and get the best customer service. Turns out there was a deal to be made. Very happy now.
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Chobe Clarke
(@BRYCECHOBE) reported
from
Wokingham, England
@virginmedia no internet in Woking, always poor connection when I visit. 5g disappears, slow 2g. Now nothing. Father wasting money for this service.
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Matt Browne
(@mattlfc78) reported
from
Ash, England
@virginmedia Of our account for the same amount as last month. We were told that we’d be paying £99 a month but more was taken. We have been trying to sort this problem out for a week now and no one is helping. We asked to speak to a manager and got told there wasnt any available
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Josh Gilpin
(@JoshGilpin) reported
from
Reading, England
@virginmedia Your advisor would only provide the tracking number that I was already given the other day and told me to use that to find out what’s up with it, they were about as much help as yodels customer support
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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Deborah
(@debsw18) reported
from
Hook, England
@virginmedia customer service is beyond shocking. Reps don’t listen, lie and refuse to help. Icing on the cake is my graduate daughter having £123.34 taken from her account DESPITE being told this would NOT happen. Going round in circles. No one ever phones back.
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David Bruton
(@OutdoorDaveGB) reported
from
Reading, England
@AnnaCorderoy @virginmedia In my case it took about 2 months to get a reliable service restored.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MeddazzaDuranie
(@duranie1000) reported
@virginmedia It doesn’t always allow me to access my account? What does that mean? I’ve had no tracking email, can’t access my new online account, and have now been on hold for about 20mins trying to speak to someone. Pretty poor way to treat a new customer
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WEEZY
(@Weezy_IPD) reported
@virginmedia why is ur option so **** to get hold of you ive tried 8 times its says no fault but my internet doesnt work i want to speak to someone and your stupid lines keeps having an auotmated voice who keeps ending the call
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Kelsey
(@Jugdar013) reported
@virginmedia It's been wrong for about 6 months. No idea why outside of this month's £7.50 due to your site being down and me not being able to pay. The amounts are more than contracted amount and I had messaged before but was ignored. So please, what is you email to try sorting this again
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Raymond Griffiths
(@RayGriff1981) reported
@janicryptowala @virginmedia So contact the bank and say I have a dispute over the service and don't pay?
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Media and Cultural Studies
(@mediasemiotics) reported
@drbedoe @virginmedia Oh yes, it is all about perception management. Looks like 'the VM team' are there to help when, in fact, you are just being redirected from one dead-end to another. Direct debit will shortly be cancelled - apparently doing this gets a rapid response from #virginmedia
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Jim Davies (Ex Labour Thanks To Keith)
(@Davies133) reported
@virginmedia Disgraceful service from VM! 4 days & counting with no landline! Technician's appointment cancelled by VM yesterday & twice from 2 different people, promises of a new appointment notification within 4 hours of my call have not been honoured. Customer Service 0/10 🤬
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Jim Davies (Ex Labour Thanks To Keith)
(@Davies133) reported
@virginmedia How about fixing my landline? 4 days & counting. You even had the cheek 2 cancel the technician's appointment I'd booked 4 yesterday b4 checking my phone was working. Reliability 0/10 & Customer Service = 0/10. If ur thinking of switching 2 VM dont, you'll regret it!
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Sharon
(@hydref) reported
@virginmedia Virgin Mobile is down again in West Cumbria. No texts, no phone, no data. Your website's no help & @O2 website has been saying there's a problem with a mast for weeks now.
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Jamie McDougal
(@jamiemcdougal) reported
Hi @virginmedia, we were supposed to be having someone set us up today but this has been cancelled with no explanation and now have to wait another week for someone to do it. Can you help us?
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Raymond Griffiths
(@RayGriff1981) reported
@virginmedia We were advised the day of the text to turn the hub off for 10 seconds. We've done that numerous times. It's been two weeks. The last time I tried the link it said there were works still ongoing in the area. It's been a poor service from day 1 and it's got worse the last 2 weeks