Virgin Media

Virgin Media Outage Report in Hook, Hampshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hook, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hook, Hampshire, England 12/12/2024 15:35

December 12: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hook, Hampshire, England

The most recent Virgin Media outage reports came from the following cities: Reading, Camberley, Aldershot, Basingstoke, Farnborough, Bracknell and Fleet.

Loading map, please wait...
City Problem Type Report Time
United KingdomReading Internet
United KingdomReading TV
United KingdomCamberley TV
United KingdomReading E-mail
United KingdomReading Wi-fi
United KingdomAldershot E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hook, England

Latest outage, problems and issue reports in Hook and nearby locations:

  • MikeBiscoe1 Mike Biscoe (@MikeBiscoe1) reported from Reading, England

    @virginmedia *sigh*. Been directed to this many times. Had engineers referred many times. This is a persistent issue that raises its ugly head far too frequently

  • kqbrain Khurram Qayam (@kqbrain) reported from Reading, England

    We have issue with #HGVdrivers but why @virginmedia broadband had issues for the last few days in RG6 area. Pretty bad service. @Ofcom

  • tashaj1984 Natasha Gorrie (@tashaj1984) reported from Farnborough, England

    @virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

  • mcsherlocks Daniel Sherlock (@mcsherlocks) reported from Wokingham, England

    @virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!

  • Debbiejojessup Deborah Jessup (@Debbiejojessup) reported from Woodley, England

    Trying to cancel our Virgin Broadband what a nightmare. On hold for 90 mins still no one answers from the cancellation department. #virginmedia @virginmedia

  • EssarrMason stevemason (@EssarrMason) reported from Aldershot, England

    @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.

  • Tom38971529 Tom (@Tom38971529) reported from Wokingham, England

    @virginmedia Well I would speak to a member of the team but always get the call cut short and I ask for a call back if the line goes dead. Twice yesterday ot happend Nd never got a phone call back

  • a3racer Chris C (@a3racer) reported from Wokingham, England

    @virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr

  • nenevall derrick mulvana (@nenevall) reported from Reading, England

    @virginmedia @OfficialRandL reading festival, the virgin media mobile network is on its knees with no internet connection across most of the site.. sort it out.

  • HaiderAlRekabi Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported from Reading, England

    @virginmedia There is no problem in my area. My problem is specific to my account.

  • Pablocollier Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

  • Pablocollier Paul Collier (@Pablocollier) reported from Wokingham, England

    @virginmedia Patchy. And the weekends enquiry regarding possibly upgrading... Non existent service.

  • woodyturts Alex Turton (@woodyturts) reported from Farnborough, England

    @virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.

  • Goldy73 GoldyMcGoldface (@Goldy73) reported from Farnborough, England

    @virginmedia The fact you have even done it without telling anyone is a shocking customer service move,especially in this day and age where a lot of people are working from home. Absolutely disgusting service I don't care how long it will take, I need to know of you plan to take it down so

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jomacjomac Jo Mac (@Jomacjomac) reported

    @TraineeVicarMan @virginmedia Their online service checker (that I've accessed using my 4G data) suggests that I need to call an engineer.... but they come out... they fix the problem.... it breaks down again.... they come back out. It happens all too often 🙄

  • nickoanderson88 Nick Anderson (@nickoanderson88) reported

    @virginmedia No I’ve sent you both a chat message and a complaint with clear instructions which you’ve ignored. I can’t arsed signing up to the forum just to send you a third message the same as the first two.

  • pierrederriere PeteC (@pierrederriere) reported

    @virginmedia Okay. I rebooted and it’s still an issue. Please investigate.

  • TraineeVicarMan Dean (@TraineeVicarMan) reported

    @Jomacjomac @virginmedia Then the hardware is the problem it seems.

  • wpsjoiner donnyjoiner (@wpsjoiner) reported

    @virginmedia how do I get my internet fixed?no one answering phones no help anywhere I need an engineer ASAP

  • mattmedland Matt, Matt, Matt (@mattmedland) reported

    @virginmedia Virgin down in GU17 area. Any ideas?

  • big1481b Bri Hammond (@big1481b) reported

    @virginmedia @samainsliemusic I couldn't agree more with Sam cut my internet off been waiting for a phone call since 12th December utter rubbish they can stick there broadband and I'm a new customer set up wrong internet package too utter crap virgin

  • LongJayne trixie (@LongJayne) reported

    @virginmedia Thankfully issue now reported

  • fiddleBrain Lewis Hou (@fiddleBrain) reported

    @virginmedia Hi Virgin Media & CPWH, my parents ordered two pay monthly Virgin Media sim cards via @CPWTweets back in October (11th) by mistake and promptly went into store to cancel both of them (we have copies of the disconnection confirmations). They are still being (1/2)

  • RogerG83019966 Roger G (@RogerG83019966) reported

    @LozzaFox @virginmedia I did over 5 hours last week, still have a problem and got hung up on twice after waiting nearly 2 hours!!