Virgin Media outages and service status in Hook, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 29 outage signals in the last 24 hours around Hook, including 29 direct reports.
- The most common problems reported in this area mention TV, Internet, and Total Blackout.
- The most recent signal from this area was received May 15, 8:15 AM GMT+1.
- TV (71%)
- Internet (18%)
- Total Blackout (7%)
- E-mail (2%)
- Wi-fi (2%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Hook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Hook, England
The most recent Virgin Media outage reports came from the following cities: Farnborough, Basingstoke, Reading, Aldershot, Camberley, Fleet, and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough
|
TV | 4 hours ago |
|
Basingstoke
|
TV | 22 hours ago |
|
Farnborough
|
TV | 22 hours ago |
|
Reading
|
TV | 22 hours ago |
|
Aldershot
|
TV | 22 hours ago |
|
Aldershot
|
TV | 22 hours ago |
Nearby cities with recent reports
12 recent signals
10 recent signals
8 recent signals
5 recent signals
4 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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Chris C (@a3racer) reported from Wokingham, England@virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?
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Greg Emmerson (@gregemmerson_) reported from Reading, England@virginmedia Completed the tests with the app, one room poor coverage
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Nattytude (@nattytude) reported from Fleet, England@virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!
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Kathy mckenry (@KathyMck1962) reported from Reading, England@virginmedia can you advise how much longer our internet will be down in the Tilehurst Reading area had no internet since 8pm yesterday? ?
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Callum Penny (@callum_penny) reported from Fleet, England@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code
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DimiD (@DimiD35089880) reported from Camberley, England@virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia
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iszi (@iszi_lawrence) reported from Reading, England@virginmedia internet is down in RG30 (router is white but no internet). Checked on mobile I’m not the only one experiencing problems in the area.
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Rob McEwan (@robmcewan1966) reported from Finchampstead, England@virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.
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Ultra Mugnus (@mkn1ght) reported from Reading, England@monstroso @virginmedia A problem we all have.
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Ems ☾ (@EmsAlice) reported from Bracknell, England@virginmedia It’s now been more than 48 hours and once again our catch up services and virgin media store is down and unavailable ... this time with no known local issue. What am I meant to do?
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Tony Redmond (@tRed20) reported from Basingstoke, England@virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies
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Bowlesy (@Chateauneuf64) reported from Wokingham, England@virginmedia Broadband down again, 2nd week in a row. Had one day of service and stupidly canx Engineer due next day and hey presto back down we go again. 1 week wait for engineer, 1 day of BB, and now earliest slot for Engineer +1 week. Buyer beware. Typing whilst 50 mins holding with VM!
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Khurram Qayam (@kqbrain) reported from Reading, England@virginmedia let me down once again with their pathetic service. First the broadband was extremely slow all day and now the Hub is gone. No emergency appointment and I have to wait for a week for a technician visit. @Ofcom
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Tony Redmond (@tRed20) reported from Basingstoke, England@virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔
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Paul Riddell (@shombell) reported from Ash, England@vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!
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¥ (@AfroChuck87) reported from Basingstoke, EnglandJust spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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CM40 (@CM40UK) reported from Blackwater, England@virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!
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Vito Serafino (@vserafino19) reported from Farnborough, England@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
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Pilot_Paul (@pilot_paul) reported from Basingstoke, England@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jayne Catherall (@jayneycee) reported@virginmedia This is why we left you and went with @skytv as your service had become so unreliable
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Natalie Whittle ⭐⭐ (@nataliewhittle6) reported@virginmedia Itv1 still not working any ideas when it will be up and running again
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Dean (@DSB4454) reported@virginmedia @ClassicSoulDJ You think the smiley face is funny? Many thousands of folk were disrupted by your crap network, including myself. Couldn't get through to customer service, nor sign in to my account. Only by looking at newspapers online did I discover the outrage. Virgin Media is a disgrace.
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Sab Singh Saroya (@Sab_LFC) reported@virginmedia never experienced a more dis-jointed, unsatisfactory installation experience (installation delayed another 4 weeks on top of 7 weeks I have already waited) with any other service provider ever.
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Dumitru Langham (@DumitruLangham) reported@ITV Are you guys having problems!!!!! On my virgin media tv channel it blank screen!!!’
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Karrie (@KarrieboKarrie) reported@virginmedia The amount of money you charge with 0 customer service when things go wrong. Account non existent when I try to log in. No one answering phone.
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RPR (@Jimmusic801) reported@virginmedia @5IMON_ Very poor service overall from @virginmedia Problem with my account as I believe I’m being overcharged… £119 for a deteriorating service…
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mec337 (@mec337) reported@virginmedia I can tell you the problem is with the head end. No great surprise there
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Cyberbob1uk (@cyberbob1uk) reported@virginmedia are you taking the proverbial? The broadband has been out more often than I have in the short time I've been with you. And now you aim to rectify the problem in 4 days time?
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TraceyW 🇬🇧🏴 (@TraceyWilko) reported@virginmedia Any idea when this will be fixed? Still saying 7.05pm and still down