Virgin Media Outage Report in Hook, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hook, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Reading, Basingstoke, Camberley, Bagshot, Aldershot, Farnborough, Bracknell, Fleet and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Basingstoke |
Wi-fi | |
| Reading |
Wi-fi | |
| Camberley |
Internet | |
| Reading |
Phone | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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Dave Crocker
(@davedec60) reported
from
Reading, England
So @virginmedia once more we have an outage, how many times now in the last 3 months? NOT GOOD ENOUGH!! Currently looking at switching supplier
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia We have engineer booked for today to see what is the issue as since I upgraded never had such a bad service experience for the last 12 years with @virginmedia
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Tim Bourne
(@TimSBourne) reported
from
Wokingham, England
@virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources
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Thom Gibbons
(@TheBadgerG) reported
from
Farnborough, England
@virginmedia Yes, zero issues in area for broadband, pulled apart and reset the router numerous times. It just keeps wanting to download new settings, works for a bit and then fails. Engineer now booked for next Wednesday which is an eternity running my business from home.
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Promised date someone to sort external connections come and gone and still same s*****. Can’t believe 4 weeks and nobody can’t fix it. 🤔I think something is fishy @virginmedia get it sorted
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Rob McEwan
(@robmcewan1966) reported
from
Finchampstead, England
@virginmedia Truly astounding. I have spent hours trying to get virgin to actually carry out promises made and we’re still not there. I’ll swear the customer services reps I speak to are under so much pressure to move on to the next call they make it up as they go.
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Mike Biscoe
(@MikeBiscoe1) reported
from
Reading, England
@GiganetUK @virginmedia 13:25. Down again…
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years
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faye harland
(@fayeharland) reported
from
Reading, England
@virginmedia Hi again. Just letting you know we’ve made contact with him and all seems fine. So please can we cancel the engineer for Friday.
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@virginmedia I have followed every instruction as advised. Turned off, set, check status and even network issue in area.. it just keeps dropping out daily with no know issues. It’s as if faster broadband has actually slowed it all down! Pse sort it out
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Alyson Leitch
(@Geordiesbird) reported
from
Wokingham, England
@virginmedia is there an outage in Woking? No WiFi at all for 2 hours so far. 😫😫🤬
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
Really hard to support brand @virginmedia and recommend them to anyone for Broadband. They may be the only competitor to BT but do you have to compete for last place?
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faye harland
(@fayeharland) reported
from
Reading, England
@virginmedia I’m not sure if they do. Happy to do another web chat to cancel.
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CM40
(@CM40UK) reported
from
Blackwater, England
@MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse
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Katy Blay
(@littlekatyb) reported
from
Basingstoke, England
@virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
@virginmedia And there you have the extent of VM customer care folks!
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faye harland
(@fayeharland) reported
from
Woolhampton, England
@virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?
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DimiD
(@DimiD35089880) reported
from
Camberley, England
@virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
@virginmedia Broadband down again, 2nd week in a row. Had one day of service and stupidly canx Engineer due next day and hey presto back down we go again. 1 week wait for engineer, 1 day of BB, and now earliest slot for Engineer +1 week. Buyer beware. Typing whilst 50 mins holding with VM!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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I watched c-beams glitter, near Tannhäuser Gate.
(@Neophyt_e) reported
@DawnSunrise1 @virginmedia We're building up to it, continual price rises, zero acknowledgement of loyal customers - which I've been since the Diamond Cable days! You only get a good deal if you're a new customer...it just goes on and on...
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Russell Moxham
(@RussellMoxham) reported
@EASPORTSFIFA You folks need to think of a better solution to giving me 0 pts whenever I'm a couple of goals up in Squad Battles and my connection drops out because, just for instance, @virginmedia are f***ing awful today
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Jayson
(@lawson24k) reported
@virginmedia Wifi 9.45Mbpsbps and connected 69.3Mbps and I'm paying for 200 atm ever since I've upgraded I've been having issues with it
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Maisie Rodway
(@maisie_nannie) reported
@virginmedia over 24 hours now with no network access in South Ockendon .. can’t make or receive calls on my mobile When will this be fixed?
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MatthewBenham
(@TheOneMafu) reported
@virginmedia I do now. But not until my third call in a month, each taking an hour including hold time. Not a great experience for an "upgrade". I feel like the support teams should have ways to compensate and diffuse frustration, but instead it's exacerbated by excuses.
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Michelle Chard
(@chard_michelle) reported
@virginmedia I've spoken to them. They have promised to fix it properly this time and have offered mum £15 compensation for our time spent, which was a little underwhelming. They've brought the engineer forward 7 days. Apparently I have to contact them again to get lost service compensation
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Stefan Barnett
(@Stefan_Barnett) reported
@virginmedia Hi. Been having issues with my internet. Experiencing slow-down working from home. Using open VPN. I've been told Virgin may be throttling. Can you check please? Postcode S8 9EE
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Mimzi Dale
(@MimziDale) reported
@virginmedia I've not been given a new installation date and have been sent text messages offering free wifi but the promised call backs never happen and when I try to call no one is able to help
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Charlotte Jephcote
(@CharliJ89) reported
@virginmedia Same with a wired test. An absolute joke! Can't wait until I can leave this company nothing but slow and painful broadband new issue every week and you do absolutely nothing about it! new hubs and still the same, reset and it's still the same so what am I actually paying for?!
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🇪🇺🏴Alan Stewart🏴🇪🇺
(@SaintlyChild) reported
@virginmedia Still can’t find the place on your site to book an engineer. Done all diagnostics but some of your web pages also fail.