Virgin Media

Virgin Media Outage Report in Hook, Hampshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hook, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hook, Hampshire, England 12/11/2024 22:50

December 11: Problems at Virgin Media

Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hook, Hampshire, England

The most recent Virgin Media outage reports came from the following cities: Reading, Camberley, Basingstoke, Farnborough, Bracknell, Aldershot and Fleet.

Loading map, please wait...
City Problem Type Report Time
United KingdomReading Internet
United KingdomReading Internet
United KingdomReading Internet
United KingdomReading Internet
United KingdomReading Wi-fi
United KingdomReading Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hook, England

Latest outage, problems and issue reports in Hook and nearby locations:

  • fayeharland faye harland (@fayeharland) reported from Reading, England

    @virginmedia I’m not sure if they do. Happy to do another web chat to cancel.

  • Rochdale_Cowboy Craig (@Rochdale_Cowboy) reported from Reading, England

    @virginmedia @LudaLukeUK That webpage isn't working. Presumably because your network is down!

  • Chateauneuf64 Bowlesy (@Chateauneuf64) reported from Wokingham, England

    Really hard to support brand @virginmedia and recommend them to anyone for Broadband. They may be the only competitor to BT but do you have to compete for last place?

  • LesleeRBarron 𝗟𝗲𝘀𝗹𝗲𝗲 𝗕𝗮𝗿𝗿𝗼𝗻 🏳️‍🌈 🇺🇦 🍃💚🍃 (@LesleeRBarron) reported from Reading, England

    Just had a call from Jerry at Virginmedia media wanting to help me mend my broadband issues (that I don’t have). After challenging him he told me to find the largest ***** & shove it up my arse!! Charming!! His No. 02038399963 #virginmedia #ScamAlert

  • iszi_lawrence iszi (@iszi_lawrence) reported from Reading, England

    @virginmedia internet is down in RG30 (router is white but no internet). Checked on mobile I’m not the only one experiencing problems in the area.

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia Upgraded to volt500 from 350 and speed haven’t changed now 3 weeks despite your engineer changed the hub him self still same shame I been loyal customer for the last 13 years

  • DamienPSmith 𝓓 𝓪 𝓶 𝓲 𝓮 𝓷 (@DamienPSmith) reported from Bracknell, England

    @virginmedia how soon before that issue is resolved? I’m in the RG12 area? Trying to work from home

  • KieranDavey1 Kieran Davey (@KieranDavey1) reported from Basingstoke, England

    @virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks

  • fayeharland faye harland (@fayeharland) reported from Reading, England

    @virginmedia Hi again. Just letting you know we’ve made contact with him and all seems fine. So please can we cancel the engineer for Friday.

  • pilot_paul Pilot_Paul (@pilot_paul) reported from Basingstoke, England

    @virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down

  • Flozephine Flo (@Flozephine) reported from Bracknell, England

    @virginmedia no broadband in RG12 for over an hour - can’t report on your service status page as it appears down? Any update gratefully received 🙏🏻

  • Chateauneuf64 Bowlesy (@Chateauneuf64) reported from Wokingham, England

    @virginmedia Broadband down again, 2nd week in a row. Had one day of service and stupidly canx Engineer due next day and hey presto back down we go again. 1 week wait for engineer, 1 day of BB, and now earliest slot for Engineer +1 week. Buyer beware. Typing whilst 50 mins holding with VM!

  • K74Marti Marti Jerrard - K74 (@K74Marti) reported from Farnborough, England

    Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse

  • davedec60 Dave Crocker (@davedec60) reported from Reading, England

    So @virginmedia once more we have an outage, how many times now in the last 3 months? NOT GOOD ENOUGH!! Currently looking at switching supplier

  • Chateauneuf64 Bowlesy (@Chateauneuf64) reported from Wokingham, England

    @virginmedia And there you have the extent of VM customer care folks!

  • Chateauneuf64 Bowlesy (@Chateauneuf64) reported from Wokingham, England

    @virginmedia all week had total Broadband outages and down again now (past hour). Received a text from VM with link to follow (self help) and guess what, I need Internet to access! Trying to WFH just impossible. Every hour we have issues.

  • nickybootyy Nicky Booty (@nickybootyy) reported from Reading, England

    @virginmedia when will the problems in rg1 be resolved?

  • LesleeRBarron 𝗟𝗲𝘀𝗹𝗲𝗲 𝗕𝗮𝗿𝗿𝗼𝗻 🏳️‍🌈 🇺🇦 🍃💚🍃 (@LesleeRBarron) reported from Reading, England

    @virginmedia Just had a call from Jerry at Virginmedia media wanting to help me mend my broadband issues (that I don’t have). After challenging him he told me to find the largest ***** & shove it up my arse!! Charming!! His No. 02038399963

  • fayeharland faye harland (@fayeharland) reported from Woolhampton, England

    @virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?

  • DimiD35089880 DimiD (@DimiD35089880) reported from Camberley, England

    @virginmedia can’t even set up hub properly. 3 weeks since I upgraded my speed and I receive still the same but they keep insisting (we made changes will approve by tomorrow) REALLY!!! Is technical support think we are so stupid. Get a grip @virginmedia next stop complaints

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported

    @virginmedia @DelGir1s I feel your pain. Being a Virgin customer can be a full time highly stressful job

  • you_are_a_tweet Dominic Snook (@you_are_a_tweet) reported

    @virginmedia I was expecting an engineer to install my new service between 1-6 today, got a call saying latest they'll be is 7. Still no engineer. Tried calling you but phone got cut off after 25mins. Can you tell me what's happening? #WhatsGoingOn

  • Gspinks1987 Gareth Spinks (@Gspinks1987) reported

    @virginmedia is there any reason that my wife made a complaint on the 5th Feb but still hasn't received a reply? #virginmedia #poorservice #badcustomerservice

  • MeeshyMoo Meeshy (@MeeshyMoo) reported

    @virginmedia I’m getting really frustrated with the intermittent dropping out of our broadband, no problems in area... called the line can’t speak to anyone... ahhhh 😖😖😖

  • chris_cass_235 Chris Cassidy (@chris_cass_235) reported

    @virginmedia I’m having trouble ordering a new remote on your website it keeps saying technical fault can you please DM before I contact Sky and switch to them

  • richiebunn Dickie B (@richiebunn) reported from West Bromwich, England

    The award for the worst ever customer service goes to @virginmedia over an hours wait to get through.

  • vickywitcherley Victoria ✌🌻 (@vickywitcherley) reported

    @mouthwaite @virginmedia This was the same as me and drove me mad and my bill kept increasing and no wifi, eventually went to BT and they are great and quarentee wifi in each room. No trouble so fars.

  • ibrocksom Ingo (@ibrocksom) reported

    @virginmedia why can you never see offers or Upgrades on your acc, it beggars belief that this hasn’t been sorted yet, ridiculous

  • phall851 Peter Hall (@phall851) reported

    @virginmedia our WiFi service has changed. Range/reliability is shocking. Countless calls to call centre with no resolution, except to try to charge me more for a service I had. Been with you years. Really shoddy service.

  • HoundourXI Houndour (@HoundourXI) reported

    Virgin Media have the worst WiFi I’ve ever experienced