Virgin Media Outage Report in Hook, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hook, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke, Reading, Aldershot, Camberley, Farnborough, Fleet and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
TV | |
| Reading |
Total Blackout | |
| Aldershot |
Total Blackout | |
| Reading |
Wi-fi | |
| Camberley |
||
| Reading |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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Peter *****
(@hoarp001) reported
from
Fleet, England
@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?
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iszi
(@iszi_lawrence) reported
from
Reading, England
@virginmedia internet is down in RG30 (router is white but no internet). Checked on mobile I’m not the only one experiencing problems in the area.
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Daniel Bonilla
(@danbon1973) reported
from
Wokingham, England
@virginmedia how do I check my virgin status if the status page doesn't work? Is there an outage in GU21 area?
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
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Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
Another day of pathetic experience on @virginmedia broadband service. No broadband service in RG6 area. Regretting my decision to switch. @Ofcom @DowndetectorUK
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Vito Serafino
(@vserafino19) reported
from
Farnborough, England
@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
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Aron Gunningham
(@AronGunningham) reported
from
Reading, England
@virginmedia RG6 no service
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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gonzo
(@pears0) reported
from
Camberley, England
@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
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Carol Rothwell
(@CarolRothy) reported
from
Wokingham, England
@virginmedia hello. Please could you advise how on earth I get in touch with someone by phone??. I’ve spent 15 mins navigating website to try and get to a person rather than a bot. I need to report an equipment fault which isn’t service specific
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⚒ JOHN TURNER ⚒
(@barrowboy78) reported
from
Reading, England
Anybody having problems with @virginmedia in the Reading area ……..?
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Callum Penny
(@callum_penny) reported
from
Fleet, England
@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code
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Mike Biscoe
(@MikeBiscoe1) reported
from
Reading, England
If anyone is interested in how much @virginmedia are overcharging for their dreadful service, I’ve just been offered a price match on cancellation to move to a different supplier. £27.50/month for a service for which they originally increased price to £105/month
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☁️ Chris Reddington
(@reddobowen) reported
from
Winnersh, England
@virginmedia - Internet seems to have gone down in RG41, and your status page isn’t working. Can you confirm / when will it be back? Thx
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Craig
(@Rochdale_Cowboy) reported
from
Reading, England
@virginmedia @LudaLukeUK That webpage isn't working. Presumably because your network is down!
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
@virginmedia let me down once again with their pathetic service. First the broadband was extremely slow all day and now the Hub is gone. No emergency appointment and I have to wait for a week for a technician visit. @Ofcom
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Mike Biscoe
(@MikeBiscoe1) reported
from
Reading, England
@virginmedia @VirginMedia_TV trying to get through to your customer services for explanation of bill. #losingthewilltolive
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Beazer
(@mgbarrack) reported
@virginmedia I was put on hold for a manager and then waited 30 minutes before being cut off. Very poor service
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🍀LuckySteve🍀
(@luckyluckysteve) reported
@StephenMarnick @virginmedia Same with me mate. I got through on the messaging service and I was asked for my security details 23 times. Yes 23 times and still couldn’t get it sorted.
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James Wilson
(@TheImWilson) reported
@virginmedia Tried this, still having the same problem.
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Beazer
(@mgbarrack) reported
@virginmedia Over the course of the last few months I've performed reboots galore & we've been through the router settings to optimise performance & we are still suffering very poor broadband service
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Paul Calvers
(@PaulCalverley9) reported
@virginmedia I have the app yes and this is of no use in solving the issue
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Beazer
(@mgbarrack) reported
@virginmedia The broadband connects to devices then cuts out and we get exclamation marks on our phones. We rely on our phone providers 4G. Our tv's are always having problems connecting to the Internet. I was promised after last weeks call that if problems persist you'd arrange an engineer?
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Complaintsareinevitable
(@Complaintsarei1) reported
@virginmedia Internet was down this morning again but so far has been fine for the last hour or so.
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Nineteen79
(@Nineteen791) reported
Hi @virginmedia my #virginbroadband is down. N14 north London area. #virgindown #virginbroadbanddown
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Henry Fricke
(@schnukkipuzzi) reported
Hi @virginmedia, could you possible point in the right direction to contact your help. My mum cannot create her My Virgin Media account and therefore cannot access the help section of the webpage. Thank you
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Karen
(@Karen31332753) reported
@dazthevillan @MitchM77 @virginmedia Don't think sky are any cheaper after the new customer offers.. I've been with virgin media since they were Cabletel about 30 yrs ago.. I just keep bartering them down to get a better deal