Virgin Media Outage Report in Hook, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Hook, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Bracknell, Aldershot, Reading, Farnborough, Basingstoke, Fleet, Camberley and Crowthorne.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
Wi-fi | |
| Aldershot |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Aldershot |
Internet | |
| Farnborough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia My cancellation date is already set 11th Nov 2022, as I have to give 30 days notice. You lost my business yesterday after one of your CS decided to try and change my package to make it cheaper thinking that would sort problem, he wasn’t listening to complaint!
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
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CM40
(@CM40UK) reported
from
Blackwater, England
@MoneySavingExp How about they just deliver consistent service? I am leaving Virginmedia and they are making it hard, there rules state if I don’t get the speeds promised they I can leave without penalties, I’ve had 7 times where I have connection in the last 3 days! @virginmedia @richardbranson
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Craig Hannan
(@CraigHannan4) reported
from
Tongham, England
@virginmedia Awful customer service. And it is virgins fault. They offer the referral offer. Not the 3rd party company.
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Cameron🏴
(@CRJG_) reported
from
Bracknell, England
Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.
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Mike Biscoe
(@MikeBiscoe1) reported
from
Reading, England
@GiganetUK @virginmedia 13:25. Down again…
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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The Big Gay Review
(@thebiggayreview) reported
from
Basingstoke, England
WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
@virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia Yes I have on multiple occasions, I have just been taking to engineer who running the 30 day test, while taking to him I had 3 lost connection issues. Your employees are trying say that I will have to pay to leave my contract, @Ofcom state, I can leave without penalty
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔
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Mark in Hants 🇪🇺 🇬🇧 🇺🇦
(@markinhants) reported
from
Aldershot, England
@virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@virginmedia Thanks @virginmedia perhaps you should be making the effort to get me to stay as a customer. Hopefully @SkyHelpTeam will be able to offer me something more cost effective
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Sharon Leaver
(@leaver_sharon) reported
from
Bracknell, England
@virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor
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Tim Bourne
(@TimSBourne) reported
from
Wokingham, England
@virginmedia I'm sick of explaining this again & again - see previous tweets & msgs to VM. It isn't even noted - yesterday 2nd line support looked at my ticket & said I'm "not receiving any emails" NO NO NO! Just emails with etickets attached, even tho get non ticket emails from same sources
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Balfour
(@Andyyb33) reported
@virginmedia Just checked, no issues in my area. Must be something to do with the equipment. How can we move forward and fix the issue and get the speeds im paying for?
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David Suckling
(@DavidsYo) reported
@virginmedia I get an error page when trying to register an account as a new customer - is there currently an issue?
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Bubs
(@slf_toon) reported
@virginmedia Folks, pixelation issues. Not for the first time. Lots of channels. Happens every now and then. Ive quietly put up with it, but A) Its the 21st century,B) I'm paying a lot of my hard earned cash for this service and C) I've got a lovely expensive TV. Whats going on?
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☕ Chris aka Old 'Twas Boi. ☕
(@Twas_By_Design) reported
Stream is cancelled again because after three weeks of issues @virginmedia would rather spend their billions on sending @richardbranson into space than improve their upload speeds. You're literally killing my main source of income and my mental wellbeing. #virginmedia
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Carla Powell
(@CarlaPo93675545) reported
@virginmedia For what? To tell me when my appointments are? They are not true as they don't turn up! I will be leaving you very soon, never have I experienced such bad customer service, shocking its been
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Debbie Thomas
(@debbiethomas50) reported
@virginmedia @virginmedia, this issue only seems to be related to virgin media based on all the comments on Twitter. Unfortunately my mobile network and wifi are both virgin media. Twitter say it’s an issue on your side so do you know when a fix will be applied?
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Morrigan Wolfe
(@Morrigan_Wolfe) reported
@O2 "For now" Virgin Media have a terrible reputation for increasing bills without informing the customer and for threatening calls about unpaid bills.... I've been an o2 customer for over 11 years and WHEN Virgin take over, I'll be leaving for a different provider.
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infomotiveUK 📷
(@infomotiveUK) reported
Still not able to play videos on twitter. It's definitely not a device issue, any other @virginmedia broadband users having the same problem?
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Raj 🇬🇧🇪🇺💻🖥️👨🏽🎓 🔶
(@RealCainMosni) reported
@virginmedia It's simple enough - just detach my account from any e-mail filtering. I never authorised it to begin with. You just took it upon yourselves.
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Clayton Stockwell
(@Claytons91) reported
@virginmedia Once again services down in the area and we can’t speak to anyone. Affecting my job (currently working from home) and never getting the service I pay for. Supposed to have credited my account several times but guess what no credit.