Virgin Media Outage Report in Woodley, Wokingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Woodley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woodley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 28: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Woodley, Wokingham, England
The most recent Virgin Media outage reports came from the following cities: Reading, Fleet, Crowthorne, Bracknell, Camberley, Marlow, Farnborough, Tadley, Maidenhead, Wokingham, Ascot and Yateley.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Fleet |
Wi-fi | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Crowthorne |
Total Blackout | |
| Bracknell |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Woodley, England
Latest outage, problems and issue reports in Woodley and nearby locations:
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Please Social Distance
(@6ft1tonsoffun) reported
from
Burnham, England
@virginmedia please help. Internet gone down. Totally kaput. Bad enough with two of us trying to work from home. More worried about kids whining if not fixed. Please help
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Gari Clark
(@GariClark) reported
from
Reading, England
Hi @virginmedia, I'm trying to pay a bill through your app, but every time I try to pay, it keeps saying ”session has timed out” and has done for the last couple of days. Before this, I've never had an issue with it but it's not happening this time. Please advise. Thanks.
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Catch Me If You Cancer
(@catch_cancer) reported
from
Maidenhead, England
@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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Nicola Cooper
(@Cooper100Nicola) reported
from
Reading, England
@virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.
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Macsi
(@mmaaccss) reported
from
Wokingham, England
Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)
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Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia Well thanks for that number which was a complete waist of my time !!!!!i shall be contacting sky for a quote tomorrow !!!! There customer service can’t be this bad !!!!!
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Macsi
(@mmaaccss) reported
from
Wokingham, England
@CarolynBe @virginmedia Still not working for meeee :( Xx
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.
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Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia still no reply from your text service absolutely disgusting !!!!
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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gina knight
(@ginaatinknight) reported
from
Reading, England
@virginmedia not think much if the service from virgin media so far not great for new customers
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Gary Smith
(@smithsterbloke) reported
from
Bracknell, England
Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Beese
(@BeeseyBristol) reported
@virginmedia We’ve now spent FIVE HOURS on the phone/text with your ‘Customer Services’ today. We were disconnected several times, it was shambolic. We now, finally have arranged for an engineer next week to look at our TV issue...so no Virgin TV box through this huge weekend of Sport. Thanks
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ENT Masterclass
(@entmasterclass) reported
@virginmedia @virginmedia I am simply looking for my broadband to work. After 56 mins on the phone today, I was told that as part of the complaint process, I will be contacted by a manager for an explanation. Still waiting... I do not wish to be fobbed off to a link to look for compensation.
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Chris 🎗🏴
(@chrisofscotland) reported
@virginmedia Phoned the number, tells me there’s an outage in the area. Lost a half days working as a result of no internet
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Ellie
(@Ellie16745463) reported
@virginmedia It just ends there is no error message or anything it just finishes like the programme has ended, it asks if i want to delete or keep the programme like normal. It's happened twice so far this year. Also things keep getting recorded that I have never put a recording on for😵
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Julie Bliss
(@julie_bliss1) reported
@virginmedia if your guys hang up on me 1 more time today I will freak out. This is the 4th time. All I want is my internet fixed. I work from home so am loosing a day's pay.
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Oserk
(@OserkRS) reported
@virginmedia So it turns out this issue is not resolved. I was told to expect a call back within 24-48 hours and I have heard nothing. Back to square one - No access to the broadband I am paying for. Extremely disappointed and frustrated. 1/2
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Oserk
(@OserkRS) reported
@virginmedia The even more disappointing and frustrating thing is to cancel my broadband I have to pay another £240 even though it's now not my fault that I'm having to break contract. 2/2
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Chris 🎗🏴
(@chrisofscotland) reported
@virginmedia Service page says everything is tickety boo. But been down for an hour now. Reset hub, nothing.
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Dylan Jones
(@itsmedylanxx) reported
@virginmedia sort ye wifi out sick to death of the awful service and connection issues last week
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David Simpson
(@dvdsmpsn) reported
The man from "@virginmedia" who rang *me* to "fix my internet" just asked my "why are you wasting our time?" Also, being told "go and f*k off you mf*er" seems a tad rude too.