Virgin Media Outage Report in Whitchurch, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitchurch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitchurch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Whitchurch, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke, Andover, Winchester and Tadley.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Andover |
Internet | |
| Andover |
Internet | |
| Basingstoke |
TV | |
| Andover |
TV | |
| Andover |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Whitchurch, England
Latest outage, problems and issue reports in Whitchurch and nearby locations:
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Karen Simpson
(@kaz123s) reported
from
Andover, England
@virginmedia so we’ve been with out our tv service since yesterday morning. The service checker has had the fixed time extended twice. What is going on?
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Yeah. Done all that a number times. I've spoken to tech support. Awaiting an engineer call. I'll leave this conversation here. Appreciate your attention but running those tests will just get me to the book an appointment or thrown out. I've run them a lot. Thanks. Ttfn
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia so,issues in my area today, service status said fixed by 6pm,my internet/some tv stations still not working, service status says no issues, rebooted the Internet router....whats the next step?!
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. Not seeing it on service page though. Agent said there was network issue.
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chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Hi - so the fault that is still ongoing, 24 hours+ now, and the fault line said would fixed by 11pm last night. Now the fault line says it’s being worked on - and no update for residents….please advise what is going on and an ETA for the fix? Thanks
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@thedarkfenix @virginmedia I hope so. I really rely on the service now.
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chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Thanks - but that phone line isn’t recognising when I enter digits on the key pad - so is useless.your website still says ‘no issues’ after more than 4 hours of no internet connection.
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia jesus christ, I’m going around in circles on your instant chat — logged in yet having to confirm my name and all my details, can you stop using these annoying bots that do nothing to help? Wasting so much time.
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Michael bennett
(@mickeyboy71) reported
from
Andover, England
@virginmedia It is not working, on live chat you wanted to charge me £40 more a month to activate it , joke.
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moja10s
(@moja10s) reported
from
Andover, England
@virginmedia my mums phone does not work I’ve phoned your so called help line waste of time she is 90 has had a stroke unable to get your operators to understand her has had a letter saying she needs a technician to update her phone line. Now her life line doesn’t work 🤬🤬🤬
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia We've got Internet so not as bad as it could be as i do have a teenager in the house,however I would like the tv to be back up by 9pm pretty please so i can watch @imacelebrity @antanddec thanks!!
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia @virginmedia issues again with tv & Internet, seems to be a theme for this week as not first time .There is nothing on service status :-( any idea?!
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia issues again with tv & Internet, seems to be a theme for this week as not first time .There is nothing on service status :-( any idea?!
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. But seeing it on service page though.
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia Well after the services going again today, virgin media appeared a my door ( my property was ' doing lots of noise at the junction') fixed an issue with my hub and now its never been so fast!! Ive never seen so many virgin media vans in my area!
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chris
(@crumblechris) reported
from
Winchester, England
@virginmedia Can you update the website to stop giving out false information? If you know there are ‘some issues’ can you tell me what they are - that alone is a helpful update….
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia Bang! Gone again. Nothing on service status :-(
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia Still not working. About to phone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anders Lumina
(@AndersLumina) reported
@virginmedia you really need to up your game with your call centre/ customer services. Trying to get through to speak to someone is nigh on impossible.
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Brenda
(@Brenda20986612) reported
@virginmedia We are having issues with the WiFi, increase of monthly cost and also to ask advice as I had been scammed from an apparent Virgin Media representative who had all of my account details and I wanted to make Virgin aware, losing £820 and my laptop having to be rebuilt.
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MW
(@Matman050988) reported
@virginmedia How can I contact you? No one answers the phone, live chat doesn’t work. No staff on the message board. My router is constantly over heating and losing service and I need a new one. Happy enough to up my Bill price though.
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Tim Robinson
(@TimRobinsonTV) reported
@virginmedia I can do now if that works. Will you be able to terminate my contract?
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Ayesha
(@EeshasGlam) reported
@virginmedia The original customer service advisor was unable to help and was being difficult. It was becoming very stressful! Then she transferred over to a sales advisor who managed to re-set this for us. Why could it not be done at first point of contact? Can your calls be listened to?
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RevGannon
(@RevGannon) reported
@virginmedia Not good enough I'm afraid, original install date was over a month ago. Shouldn't be finding this now and then advising 6-8 weeks. Really poor. Will folllow your advice and stay with current provider 👍
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Jacek Cholewicki
(@JayceeSoton) reported
@virginmedia have you ever tried to contact your own customer service. I want to leave you, help me with that.
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David Hawkins
(@superssonic) reported
@virginmedia A engineer came today and said the wire ends and splitter were water logged. Also arranged a new cable to ease the load on the single wire feeding many properties. I said 6 months ago it needed a new cable but was never done
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Andrew Broadbent
(@andrewbroaders) reported
@virginmedia So, my question is: is Virgin Media doing, or planning, work to fix the issues in the AL1 area ? If not, how do I get you to investigate further?? Other people in the area seem to have the same issue. 4/4
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paul welsh
(@paulwel80874129) reported
@virginmedia Too make matters worse you have only renewed a media TV contract, ans issued me a new mobile.contract , certainly not taking your poor customer service seriously. I called to cancel not renew . #disgusted