Virgin Media Outage Report in Ludgershall, Wiltshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ludgershall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ludgershall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ludgershall, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Andover, Hungerford and Durrington.
| City | Problem Type | Report Time |
|---|---|---|
 Andover |
TV | |
| Andover |
TV | |
| Hungerford |
Internet | |
| Andover |
Internet | |
| Durrington |
TV | |
| Andover |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ludgershall, England
Latest outage, problems and issue reports in Ludgershall and nearby locations:
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jb
(@jenniferlisaa) reported
from
Andover, England
actually exhausted trying to deal with @virginmedia... awful awful awful! next stop, the ombudsman!
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David Wookey #Confinedtohouse
(@WooksAmesbury) reported
from
Amesbury, England
@armyflying @beaver_paul Looks like I will be missing it. @virginmedia seem to still be letting us down intermittent all afternoon and now gone off at the vital moment
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David Wookey #Confinedtohouse
(@WooksAmesbury) reported
from
Amesbury, England
@virginmedia Down again. Green light on hub rather than white. Internet icon flashing as well. Area 31
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia How much compensation will customers get for both this and the outage today. We were affected by both and had no broadband for over 12+ hours
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jb
(@jenniferlisaa) reported
from
Lark Hill, England
@virginmedia Hi, internet is down again. It’s great you sending me hints and tip but let’s face it, it’s your shitty internet connection and not the hub. Pls sort it out.
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the Hird aka Andrew
(@The_Hird) reported
from
Andover, England
So can’t get my @SkyUK sports postponed as the website is broken and @virginmedia mobile seems to have only given one of the two numbers the extension pretty shit weekend tech wise. #inothernews darn good walk on #Salisburyplain
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia We contacted yourselves re. The outage today
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Darren Toms
(@darrenthecoach) reported
from
Andover, England
@virginmedia yet again you’re letting your customers down. Internet down, no one answering phones. No messages put out on social media to explain what’s happening. People are expected to stay in and this level of service doesn’t help. I’m trying to work at home but can’t. 🤬
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Sarah McGinty
(@sarah_mcginty) reported
from
Andover, England
@virginmedia help! Having wifi connection issues on ALL devices, TV and landline phone works fine, tried all the hints and still no joy, help! Please.
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Dan Zuco O'Brien
(@thedonzuco) reported
from
Andover, England
I can count on @virginmedia internet to go down daily now. How can it be constantly so bad?
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David Wookey #Confinedtohouse
(@WooksAmesbury) reported
from
Amesbury, England
@virginmedia Full marks to Matthew your engineer, got it sorted. Almost 10dB gain achieved. Hopefully problem will stay away now.
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jb
(@jenniferlisaa) reported
from
Lark Hill, England
@virginmedia hi, question, why is my internet down AGAIN?
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Karen Simpson
(@kaz123s) reported
from
Andover, England
@virginmedia is there a problem in the Andover SP10 area, we’ve been without broadband for about 12 hours so far. I can’t access the service checker either. Thanks
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David Wookey #Confinedtohouse
(@WooksAmesbury) reported
from
Amesbury, England
@virginmedia Engineer booked for Saturday! Hub just come back on line. Lady on Phone in Manchester said she would monitor and I would be eligible for a refund of some sort for the loss of service.
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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David Wookey #Confinedtohouse
(@WooksAmesbury) reported
from
Amesbury, England
My thsnks to @virginmedia engineer who sorted the issue yesterday. New Hub fitted, cable/attenuator fault also identified and fixed, and early as well. Was only without decent comms for 25 hrs, could have been much worse (I will happiliy take the day bill rebate though please)
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David Wookey #Confinedtohouse
(@WooksAmesbury) reported
from
Amesbury, England
@virginmedia Stable this morning, that is the usual. I am wired to my laptops as I have a LAN set up. I also use wireless to other devices both through my router and direct to your hub so I can eluminate it being my Netgear as an issue. When it goes down the light goes green flashing
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chris Keano keane
(@CoachkeanoChris) reported
from
Amesbury, England
Virginmedia are an absolute nightmare to get hold of. Been trying to get hold of them all day, but all they do is use the excuse that Covid 19 is causing staffing problems. They have just doubled My Dad's bill, without any explanation and it's causing a great deal of stress. 😞
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@Srj28_ @virginmedia Ditto. Signal is absolutely rubbish coming from it though
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John Watkins
(@jwfw) reported
from
Andover, England
@samsamm @virginmedia Sorry to hear, you must have a different issue. This was definitely a transient blip every hour last night
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Hand
(@foodiechris) reported
@virginmedia Yes but it’s the signal here as it works 1/4 mile away, so isn’t it the mast?
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Lewis
(@MR_Huggster) reported
@virginmedia I think you better contact me about my mother account that's 28 years old. You have just cut her of now , with no warning. No phone or internet what so ever and due to your account issues ! #badcustomerservice
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AeitZean
(@AeitZean) reported
@virginmedia It reboots itself. The phone team claim the diagnostics say its fine, but rebooting multiple times a day is not fine. We've tried a factory reset, and unplugging some devices, and no change. Was just watching Netflix when it cut out again.
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Ash
(@CaptainAshZ) reported
@virginmedia Yes have tried the pin reset. Issue persists.
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arfajob
(@arfajob1) reported
@hwallop @virginmedia have been absolutely appalling with slow fibre-optic broadband service and it's a elecommunications company that cannot deal with its customers by the medium of telecommunications...
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Anto
(@antosvan) reported
@virginmedia No known issues in the area. The issues have been going on for sometime..
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Ian Bishop
(@ianbthatsme) reported
@virginmedia By a letter. I’d love someone who actually works for Virgin to try and get hold of someone in your call centre. Genuinely you absolutely top the worst customer service award for a media company
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Milo baby
(@MR_emkay) reported
Probably the worst time for @virginmedia tv to go down ffsssss sort it out
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Maxine
(@MaxineSteinberg) reported
@virginmedia absolutely disgusted that my elderly parents both in their 80’s have had no landline now for days and have been unable to speak to a person, get a response to emails or informed help via chat. No nearer to any resolution to having the fault investigated 😡
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k jadva
(@kjad22) reported
@virginmedia IS THERE ONE DAY YOUR SERVICE RUNS CONSTANTLY? seriously you are the ****** worst internet provider period. Always get these bullshit texts and emails how my service has been upgraded for free to run better you lot couldn't run a bath. Worst internet since dial up.