Virgin Media Outage Report in Ludgershall, Wiltshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ludgershall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ludgershall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ludgershall, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Andover.
| City | Problem Type | Report Time |
|---|---|---|
 Andover |
Total Blackout | |
| Andover |
Phone | |
| Andover |
Internet | |
| Andover |
TV | |
| Andover |
Wi-fi | |
| Andover |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ludgershall, England
Latest outage, problems and issue reports in Ludgershall and nearby locations:
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Morgan Jamison
(@mjam1978) reported
from
Andover, England
@virginmedia Hi John Thank you for offering to assist. Internet is no better. Unstable and keeps dropping out cannot work from home as it cannot keep up with demands nor can my son effectively work online for school. Service in 2021 as poor as it was throughout 2020 🙄
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have done all of this multiple times and nothing has come up. Today has been particularly bad where I lose signal every 5 minutes. I don’t need to keep doing the troubleshooting steps, I need a new router or an engineer
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chris Keano keane
(@CoachkeanoChris) reported
from
Amesbury, England
@virginmedia Please could someone contact Me, regards My 91 year old Dad whose phone line is constantly on a busy tone when calling in, and No dial tone when trying to call out. I've sent countless emails and phone calls. Causing lot's of Stress in Family. Please Help.
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Mel Cass 🎶💅🏻💋
(@poppyboo1007) reported
from
Andover, England
@mouthwaite @virginmedia They are shite!!! We have had the same issue since March last year! Up and down like a yo-yo!!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia and again today — 538 down and 1 up — need to know what’s going on here — you are killing my ability to work.
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. Not seeing it on service page though. Agent said there was network issue.
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Duckocide Games
(@Duckocide) reported
from
Andover, England
@virginmedia So I'm told after speaking to you. But seeing it on service page though.
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Alec Clapperton
(@Alec2306) reported
from
Andover, England
@virginmedia I have been constantly looking at the site and it keeps telling me there are no issues. It only appears to be WiFi that is an issue
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Ben Huntley
(@HuntleyBenjamin) reported
from
Andover, England
Virgin media has to be the worst internet provider I’ve ever had the trouble to experience
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@TomMockridgeVM, Been a @virginmedia customer for 7 years — now on the M500 package and paying a hefty fee per month for broadband, phone and TV. Have had shocking upload speeds today (0.5mbps instead of 38mbps). Status page says fine — run test says not. Thread 1/3
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia jesus christ, I’m going around in circles on your instant chat — logged in yet having to confirm my name and all my details, can you stop using these annoying bots that do nothing to help? Wasting so much time.
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia broadband down AGAIN. WIFI signal has been dropping out for the last few days and every day between 3 and 7 o’clock. Restarted, reset and checked all wires. What next?
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@Vyvyan_punk @virginmedia yep — bouncing around here on M500 plan — 500+ down and jumps between 0.59 and 28mbps up. Zero help from @virginmedia apart from running speedtests
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chris Keano keane
(@CoachkeanoChris) reported
from
Amesbury, England
@virginmedia what an absolute joke of a Company. Worst service of any company I've ever had to deal with, and believe Me I've dealt with some **** ones in My life. My 91 year old Dad has no landline at the moment, and no way of contacting anyone at Virgin. Disgraceful Company.
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Karen Church
(@Kazza6900) reported
from
Amesbury, England
@virginmedia my iPhone is telling me home hub 3 wifi settings are not secure. IOS14 tells me to change to WPA3, it’s not in the settings. HELP!!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia OK — you need to do better at this — I shouldn’t be wasting my time telling you there is a problem — you should know this before I do and tell me without going through tests — it’s clearly affecting multiple users
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jb
(@jenniferlisaa) reported
from
Andover, England
actually exhausted trying to deal with @virginmedia... awful awful awful! next stop, the ombudsman!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia Not for a while — you’re not seriously telling me to “turn it off and on again” ? Can’t you check if there are any issues in the area?
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
@virginmedia and just like that, 522 and 0.73mbps again. How do I book an engineer @virginmedia? — I’ve done all the checks; rebooted my network; the hub, I’ve tested on multiple devices WiFi, Wired; direct from the hub and the problem remains — drop outs, poor upload speeds.
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chris Keano keane
(@CoachkeanoChris) reported
from
Amesbury, England
@virginmedia Thank You. I feel so much better, knowing that His phone is now working. Hopefully He now stays with VM, instead of changing to BT, which He is thinking of doing because of the massive problems We have had this month, each time We try contacting you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Zindani
(@Joe_Zindani) reported
@virginmedia been having problems for a while with my broadband, just drops out, was a reported issue in our area a few weeks ago and ever since problems still occurring.
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GrayBeardThe1st
(@Gray_Mikey) reported
@virginmedia When I run tests for my local area on app it says there are no issues. When I do it via the website it says this, and now you’re saying it’s a network fault. To have to pay nearly £150 a month for this is beyond a joke. I’m supposed to have the fastest connection Virgin provide.
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Vinny Hanratty
(@vincehanratty) reported
@virginmedia Yes we’ve rebooted the hub . Like I say it’ll most likely be what an engineer has done at the box in the street so can you arrange an engineer to come and sort the issue please?
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IfYouKnowYourHistory
(@SaintDomingo78) reported
@virginmedia It's been delivered a day late but on arrival it turns out that the "your house is already setup so you can just plug it in" sales pitch was a bit of a lie, now we have to wait a week for someone to come and fit it. Cmon Virgin help us out
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Lodge Cafe
(@LodgeCafe1) reported
@virginmedia I would like to sort all the issues, but nobody at VM wants to take it on! Hanging up is easier, it keeps your customers "out of the Inbox" and in the "All too difficult pile!" I will not breach my security by discussing details over this system (as was proposed by VM before).
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The Fat Dude
(@TheFatDudeUK) reported
@virginmedia Not sure why ur being rude no email has this been going on 4 even,
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Murphy
(@MurphyOfMercia) reported
@virginmedia Online solution. Turn it on and off again. Pathetic. Its not the hardware inside the house and that's abvious by your network saying there is intermittent issues.
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Justin Hams
(@Jace1959) reported
@virginmedia probably the worst internet provider in the uk. No broadband since yesterday and unlikely to be resolved until 25th. And guess what the engineers are not going to be there until tomorrow. What am I paying for?
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Adam H
(@BytesGuy) reported
@virginmedia you just sent me an email saying I haven’t returned the old hub, but I sent this off a week ago, not my fault Yodel are terrible and haven’t updated the tracking for 5 days. I have proof of posting
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Phil...... ⚒
(@pipjcee) reported
@virginmedia Simply not good enough and quite frankly appalling lack of service passing the buck like that! You can afford to send out an engineer next day and give me some better service using the next day subscription and sort my issues out! I have raised a complaint