Virgin Media outages and service status in Newbury, England

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newbury, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke, and Tadley.

City	Problem Type	Report Time
Basingstoke	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newbury, England

Latest outage, problems and issue reports in Newbury and nearby locations:

• 
  T 🎮 (@16_bit_boy) reported 2 minutes ago from Basingstoke, England

  @virginmedia Already checked that, no issues apparently..

• 
  Jon Bond (@JobbyOvy) reported 3 minutes ago from Basingstoke, England

  Phoned @virginmedia tonight to cancel, as my price was going to £74 from £55 a month. Best they could offer was £60 a month even though as a new customer it is currently £50 a month! I was told if they offered their current customers those prices, they’d go out of business...

• 
  Paul Bullock (@pBullox) reported 4 minutes ago from Thatcham, England

  @virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.

• 
  Mechelle Penny (@Simmba88) reported 9 minutes ago from Basingstoke, England

  @ceryswebb @virginmedia Their customer service is the absolute worst

• 
  Chloe (@Chloe1seymour) reported 12 minutes ago from Basingstoke, England

  Trust @virginmedia to go down🤬

• 
  arsenal (@gooner64) reported 12 minutes ago from Basingstoke, England

  @virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡

• 
  Jane (@i96jms) reported 17 minutes ago from Basingstoke, England

  @virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.

• 
  Dan 🇪🇺 #TitanUp (@AfroChuck87) reported 22 minutes ago from Basingstoke, England

  . Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia

• 
  Alok Sharma (@draloksharma74) reported 23 minutes ago from Oakley, England

  @virginmedia we are without internet now for over a day. No text updates despite registering what can be done about such poor service

• 
  Pilot_Paul (@pilot_paul) reported 24 minutes ago from Basingstoke, England

  @virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down

• 
  Nicola (@SparkleEyedGirl) reported 25 minutes ago from Newbury, England

  @virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!

• 
  ¥ (@AfroChuck87) reported 28 minutes ago from Basingstoke, England

  Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!

• 
  Pilot_Paul (@pilot_paul) reported 29 minutes ago from Basingstoke, England

  @ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile

• 
  Cathy Alexander (@CathyTVNews) reported 33 minutes ago from Thatcham, England

  What's the problem @virginmedia ? No broadband all day in RG18. Work day wasted. Your signal check says "problems" but no updates. Can't get thro to customer service.

• 
  Joanne Wells (@MatildaDr) reported 37 minutes ago from Basingstoke, England

  @virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages

• 
  Jez (@drewy__) reported 43 minutes ago from Whitchurch, England

  @virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!

• 
  Paul Bullock (@pBullox) reported 44 minutes ago from Thatcham, England

  @virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...

• 
  Annabel Z (@annabelouisa) reported 55 minutes ago from Basingstoke, England

  @virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions

• 
  Jim Millen (@jim_millen) reported 56 minutes ago from Thatcham, England

  Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...

• 
  Katy Blay (@littlekatyb) reported 57 minutes ago from Basingstoke, England

  @virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michelle Wright (@EDsetMefree) reported 34 seconds ago

  @virginmedia been with you ever since you were ntlworld, you recently changed my phone to digital with back up emergency phone, the engineer didn’t take my disability into account, has put my phone where I can’t even get to it, impossible to get through to you as you cut the call before connecting, your now not giving me the service I am paying for and in breach of contract, so I am going to cancel my direct debit for all services including tv

• 
  Denise Swif5 (@DeniseSwif5) reported 4 minutes ago

  Virgin media Day 18 no service #jokers

• 
  m a t t (@weyland76) reported 5 minutes ago

  How do you know when your @virginmedia internet is not working? It's a day that ends in "Y". 🤬

• 
  Cieran Smith (@Cieran_Smith98) reported 10 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt I left them last month after 12 years, also gone to open reach (EE) the service is far superior both the hard product and the customer service.

• 
  Adrian Weale (@Edeaulx) reported 12 minutes ago

  It's becoming increasingly clear that @VirginMedia customer service is based on the premise that if you make it excruciatingly difficult to make a complaint and then follow it up, people will simply not bother.

• 
  Horatio Bullwinkle (@harryvek) reported 15 minutes ago

  @virginmedia Why do your customer services call me every day when I've told them I'm not interested in taking any more services than I already have. Just today I took a call and told them to stop calling me, no one answered on the other side and then just hung up, how rude !!!.

• 
  Asha rollawin (@quizrollawin) reported 15 minutes ago

  @virginmedia I'm a former customer and want to make a complaint but this isn't possible online without having a VM account - so how can people complain as former customers who are owed money?

• 
  joe90 (@joper90) reported 18 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Go with zen internet, 15 years and zero issues . Don’t go with the big ones

• 
  . (@hk47_g) reported 21 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Virgin Media must have the worst team n customer service everyone complaining about them recently lol

• 
  Nathan Bhangoo (@NathanBhangoo) reported 22 minutes ago

  @virginmedia your customer support system is actually the worst I've ever heard, this guy was just not understanding what I was explaining to him like I was from another planet or something and kept on saying get a refund when I told him I'm paying for a university package, smh