Virgin Media Outage Report in Newbury, West Berkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Newbury, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke and Hungerford.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Hungerford |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Jane
(@i96jms) reported
from
Basingstoke, England
@virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.
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The HWC
(@Hello_HWC) reported
from
Basingstoke, England
@virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...
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Mechelle Penny
(@Simmba88) reported
from
Basingstoke, England
@ceryswebb @virginmedia Their customer service is the absolute worst
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Gareth “Gazimoff” Harmer
(@Gazimoff) reported
from
Basingstoke, England
@virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)
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T 🎮
(@16_bit_boy) reported
from
Basingstoke, England
@virginmedia Already checked that, no issues apparently..
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Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️
(@timofnewbury) reported
from
Newbury, England
@virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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stuart whiley
(@stuartwhiley1) reported
from
Basingstoke, England
@virginmedia Would you please give me a phone number so that I can talk to a human being about a technical problem rather than wasting my life listening to a automated telephone
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amy woodliffe
(@amy_woodliffe) reported
from
Newbury, England
@DaddyHoggy @virginmedia This is terrible!!!
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Annabel Z
(@annabelouisa) reported
from
Basingstoke, England
@virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alexa 🦇
(@alexaarrose) reported
@virginmedia Nope, same issue. Ticks next to my email and number but still says “oops! That wasn’t quite right”
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Paul Jansen
(@apjcs) reported
@virginmedia Really frustrated with lack of information regarding total outage in KT19 area. Nothing but "There is a problem and we hope to fix it by 16:00". outage started at 08:40 and is second in 6 weeks. In between periods of frequent disconnections of 1-5 seconds 1/2
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Px ✨
(@pixel_p1x3l) reported
@virginmedia My bundle is a virgin media one, and I will need to phone up to sort this out as it won't be transferred automatically, according to your sales agent this morning. As you can't offer an esim in the meantime, I'm going to have this WiFi on the underground issue for the foreseeable
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Matt, Matt, Matt
(@mattmedland) reported
@virginmedia internet in GU17 area has gone down. Again. How long before reconnection?
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Rich S
(@sandnewv) reported
@virginmedia If anyone is thinking about joining Virgin broadband for their business, then don't! Virgin let us down twice now with install dates that don't happen, you don't get any communication from them, they just don't turn up, customer service is non existent! STAY AWAY!
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Sonya Stewart
(@son2008) reported
@sooze19771 @merryweathe1 @virginmedia Exactly it is an intrusion of someone’s service which we pay for - guess they should be open to feedback from the public but they don’t consider feedback.
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SAV ☆ 🐐KISSMYGOOOAT Gaming 🐐☆
(@KISSMYGOOOAT) reported
@virginmedia I never get a reply, j get into a que then nothing happens from there
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DamSon
(@s0n_dam) reported
@apjcs @virginmedia We’re in a KT postcode. Went yesterday. When I check the service status just with postcode it says no problems in area, but when I add surname it says problem in area. Fix time was supposed to be 6pm yesterday, then 10pm, then noon today (text this morning to say they...
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les croasdaile
(@lescroasdaile) reported
@virginmedia please can you help with poor wifi signal.
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Charlo Mac
(@mcJackell) reported
@virginmedia hi, there is a broadband cabinet on the edge of my house which looks a right mess, I mean super bad, and I wondered if I could get permission to paint it or do something. It is cabinet BR0032D03