Virgin Media outages and service status in Newbury, England

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newbury, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke, and Thatcham.

City	Problem Type	Report Time
Basingstoke	TV	8 days ago

Community Discussion

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Virgin Media Issues Reports Near Newbury, England

Latest outage, problems and issue reports in Newbury and nearby locations:

• 
  The Big Gay Review (@thebiggayreview) reported 28 seconds ago from Basingstoke, England

  WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.

• 
  Annabel Z (@annabelouisa) reported 35 seconds ago from Basingstoke, England

  @virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions

• 
  Tony Phillips (@Loafite) reported 2 minutes ago from Basingstoke, England

  @SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?

• 
  Joanne Wells (@MatildaDr) reported 4 minutes ago from Basingstoke, England

  @virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages

• 
  Jez (@drewy__) reported 9 minutes ago from Whitchurch, England

  @virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!

• 
  Jon Bond (@JobbyOvy) reported 10 minutes ago from Basingstoke, England

  Phoned @virginmedia tonight to cancel, as my price was going to £74 from £55 a month. Best they could offer was £60 a month even though as a new customer it is currently £50 a month! I was told if they offered their current customers those prices, they’d go out of business...

• 
  @MARCUS1961UK (@MARCUS1961UK) reported 11 minutes ago from Cholsey, England

  FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)

• 
  amy woodliffe (@amy_woodliffe) reported 12 minutes ago from Newbury, England

  @DaddyHoggy @virginmedia This is terrible!!!

• 
  Jim Millen (@jim_millen) reported 14 minutes ago from Thatcham, England

  Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...

• 
  faye harland (@fayeharland) reported 16 minutes ago from Woolhampton, England

  @virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?

• 
  Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️ (@timofnewbury) reported 18 minutes ago from Newbury, England

  @virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.

• 
  Total Tropic Karen 🌴 (@TropicKarenB) reported 24 minutes ago from Newbury, England

  @virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia

• 
  ¥ (@AfroChuck87) reported 24 minutes ago from Basingstoke, England

  Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!

• 
  Paul Bullock (@pBullox) reported 25 minutes ago from Thatcham, England

  @virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.

• 
  Tony Redmond (@tRed20) reported 26 minutes ago from Basingstoke, England

  @virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔

• 
  Gareth “Gazimoff” Harmer (@Gazimoff) reported 29 minutes ago from Basingstoke, England

  @virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.

• 
  Tony Redmond (@tRed20) reported 33 minutes ago from Basingstoke, England

  @virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies

• 
  Paul Bullock (@pBullox) reported 34 minutes ago from Thatcham, England

  @virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...

• 
  The HWC (@Hello_HWC) reported 37 minutes ago from Basingstoke, England

  @virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...

• 
  @MARCUS1961UK (@MARCUS1961UK) reported 51 minutes ago from Cholsey, England

  AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jade Fairclough (@_jadebrady) reported 3 minutes ago

  @virginmedia down for 9 hours now, only fixed in 24 - 48 hours. In today’s world where everything relies on internet this is really appalling service. If you had prior warning there was an outage expected you can prepare but to have it off for so long is ridiculous

• 
  Rob Lawler (@RobLawler840229) reported 5 minutes ago

  @virginmedia I have been on the home today and advised of the fault in my area if the fault is not fixed by the 26th that will be 2 weeks without any internet service as I have broadband and tv but as the broadband is down the tv won’t work

• 
  Mike Fuller (@ninepine) reported 5 minutes ago

  @virginmedia Apology accepted but your data is clearly bad and your systems faulty if you have to rely on assumptions not truth. Sadly symptomatic of @virginmedia - @ICOnews should investigate. When your systems also wrongly say I haven't paid my bill in full it's systemic not unusual.😡

• 
  Tom Sharpe 🇬🇧🇺🇦🇮🇱🤷🏼‍♂️🖕🤬 (@PuzzlerSharpe) reported 6 minutes ago

  @LouiseMensch @virginmedia @Benleo They’ve worked brilliantly for me for 20 years. Enormous companies have very different user experiences at the margins. I’m sorry to hear about Ben’s and hope that they care enough about service delivery to fix it before it damages their brand.

• 
  Celtic Steph (@Celtic_steph67) reported 7 minutes ago

  @virginmedia have got to be the worst company on planet earth for customer service. You are just absolutely clueless and the left hand has absolutely no idea what the right hand is doing. Embarrassing. TV and Broadband on and off for over a week now. 🤡🤡🤡🤡

• 
  Clareactually (@ActuallyClarex) reported 9 minutes ago

  Fk sake #virginmedia not working yet again. That’s made my mind up. Cancel it is.

• 
  Moto Moto (@woke_leftie) reported 13 minutes ago

  Dear @Ofcom i want to make a complaint about @virginmedia , their sales team are devious and not very truthful

• 
  HRCastle (@hrcastle) reported 14 minutes ago

  @virginmedia Since 10am I have been trying to speak to someone to see if there is a problem in my area, or whether I need an engineer out. I have had phone calls from the complaints department, but still, no answer. Why won’t you confirm this?

• 
  jamie (@JMRGBY_) reported 15 minutes ago

  @j0nfuzz @virginmedia Brsk knocked on the door the other month to say they now had service so we’ll likely go with them.

• 
  Cp (@Mr_MuFc1987) reported 16 minutes ago

  @virginmedia Yea the internet was down in my area from 2130 to 0200 not good especially on a Friday evening