Virgin Media Outage Report in Newbury, West Berkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Newbury, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke and Hungerford.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Hungerford |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Joshua Grenville-Wood
(@JGrenvillewood) reported
from
Basingstoke, England
@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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Chloe
(@Chloe1seymour) reported
from
Basingstoke, England
Trust @virginmedia to go down🤬
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Simon Miller
(@SimonMiller52) reported
from
Thatcham, England
@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sammy Milton
(@sammymilton123) reported
@virginmedia our internet is down in the E8 area - please can someone advise
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Tim Cummins
(@timmyscrawns) reported
@virginmedia Hi, we are having issues with our WIFI, I have tried writing through the live chat but have not got a response?
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Sharon Wilmot
(@shazzawarrior18) reported
from
Bolton, England
@virginmedia Yep shows outrage and estimated fix time which varies then text and email to say fixed but still nothing had 15 messages to say fixed one a few seconds ago but it's not and still showing outrage on the app hard to check this when no services very disappointed with the service
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Ian Wilson ⭐BACK ON OUR PERCH 1️⃣9️⃣ ⭐
(@ianwlfc96) reported
@DavidWa98974961 Kind of haha I think it's a problem with the virgin box tbh as all other devices come up ok. Like I say I've swapped the leads from the other devices which work, used those leads from the Virgin box and still the same. I've got Virgin media coming out on Friday to look at the box
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Chelsea Marie MUA
(@Chel_Marie_MUA) reported
@virginmedia Yes both wired and wireless. Goes down nearly every day until I reboot the hub. It’s taking all my security cameras down for whole days as I’m out at work so can’t be home to reboot it.
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Danish Dynamite
(@2_dynamite) reported
@virginmedia Broadband has been down in ML2 area since last night. Not happy at all as I missed my football last night.
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Danish Dynamite
(@2_dynamite) reported
@virginmedia Status page says broadband is OK, but it's not. Checked all connections and they are all OK. Turned hub 4 of for 10 min and back on and it's still not working.
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Desi-Lad
(@Desi_Lad79) reported
@virginmedia @davidvikingflag The hub5 support is a joke, we not your Beta testers. We are paying customers. Its not difficult to get it right. Q- What does success look like? A- It takes a while for things to settle is not the correct answer.
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veronica vierin
(@vvero17) reported
@virginmedia Internet connection really flaky and no one is responding in the support chat #virginmedia #dublin
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.
(@LiamInTheSky) reported
@virginmedia I never got an option to insert a pin?