Virgin Media

Virgin Media Outage Report in Newbury, West Berkshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newbury, West Berkshire, England 10/08/2025 20:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newbury, West Berkshire, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke and Newbury.

Loading map, please wait...
City Problem Type Report Time
United KingdomBasingstoke Internet
United KingdomBasingstoke Wi-fi
United KingdomNewbury Total Blackout
United KingdomBasingstoke Wi-fi
United KingdomBasingstoke TV
United KingdomBasingstoke TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Newbury, England

Latest outage, problems and issue reports in Newbury and nearby locations:

  • CathyTVNews Cathy Alexander (@CathyTVNews) reported from Thatcham, England

    What's the problem @virginmedia ? No broadband all day in RG18. Work day wasted. Your signal check says "problems" but no updates. Can't get thro to customer service.

  • tRed20 Tony Redmond (@tRed20) reported from Basingstoke, England

    @virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies

  • pilot_paul Pilot_Paul (@pilot_paul) reported from Basingstoke, England

    @ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile

  • tRed20 Tony Redmond (@tRed20) reported from Basingstoke, England

    @virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭

  • MatildaDr Joanne Wells (@MatildaDr) reported from Basingstoke, England

    @virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages

  • skearney7 Stuart Kearney (@skearney7) reported from Basingstoke, England

    @virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated

  • AfroChuck87 ¥ (@AfroChuck87) reported from Basingstoke, England

    Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!

  • SimonMiller52 Simon Miller (@SimonMiller52) reported from Thatcham, England

    @virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks

  • richcon98 Richard Conway (@richcon98) reported from Thatcham, England

    @virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!

  • Loafite Tony Phillips (@Loafite) reported from Basingstoke, England

    @SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?

  • littlekatyb Katy Blay (@littlekatyb) reported from Basingstoke, England

    @virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!

  • thebiggayreview The Big Gay Review (@thebiggayreview) reported from Basingstoke, England

    WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.

  • KieranDavey1 Kieran Davey (@KieranDavey1) reported from Basingstoke, England

    @virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks

  • TheTomothy Tom Hogan (@TheTomothy) reported from Basingstoke, England

    @virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

  • TropicKarenB Total Tropic Karen 🌴 (@TropicKarenB) reported from Newbury, England

    @virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia

  • lissaburns Melissa Burns (@lissaburns) reported from Basingstoke, England

    @virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?

  • pilot_paul Pilot_Paul 🇪🇸 (@pilot_paul) reported from Basingstoke, England

    @Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00

  • pilot_paul Pilot_Paul (@pilot_paul) reported from Basingstoke, England

    @virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down

  • fayeharland faye harland (@fayeharland) reported from Woolhampton, England

    @virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jackielindak Jackie 🤍 (@Jackielindak) reported from Doncaster, England

    @virginmedia Well I’m trying to cancel but no one is answering so I can’t. Unfortunately i can get better deal elsewhere so will be leaving

  • GriffithsAmy AmyLouise (@GriffithsAmy) reported

    @virginmedia But I'm sure you can explain why I was mis-sold a package which was never going to be honoured?

  • DavidMcClelland David McClelland (@DavidMcClelland) reported

    @Mike__Polak @BBCOne Virgin Media also has to migrate its customers from PSTN to digital voice (ie VoIP); in the event of a power cut the Virgin customer’s router would lose power, so yes, in same boat. Virgin does also have provision for battery backed-up emergency calls via cellular network.

  • MikeParrActor Michael Parr (@MikeParrActor) reported

    @virginmedia Hi, I'm finding your website to be very difficult. I'm still being billed for an account I closed three months ago. is there anyone here who can help?

  • TomGreenhalgh95 Tom Greenhalgh (@TomGreenhalgh95) reported

    @virginmedia Thanks but this still doesn’t work and we can’t register the loss of service (have tried on multiple devices)

  • dbcox7 Dominic Cox (@dbcox7) reported

    @virginmedia I expected sound knowledge from you. I didn't expect to have to scour a forum searching for help from users. I thought you'd be the tech experts. Your 'solution' was no better than "Did you try switching it off and then back on again". It just took more time...

  • jim_revelator James Frid (@jim_revelator) reported

    @virginmedia how do you get through to speak to someone? My contract is ending and it’s gone up to a ridiculous amount per month, no one picks up the phone at customer services! I will just cancel the direct debit someone will contact me then.

  • RDGuitarTuition Robert Dickenson (@RDGuitarTuition) reported

    @virginmedia is there a contact number for advice and/or complaints please? ATM, as a longtime customer, I am not impressed.

  • DanielG57062781 Daniel Graham (@DanielG57062781) reported

    @virginmedia I have no faith you will - 12 months been paying premium for poor internet - now 3rd day in attempting to cancel my contract via whatsapp but your staff offer me a new package and then disconnect even tho i explicitly ask for the ending of my contract. Not even half of the story.

  • Paratez Paratez (@Paratez) reported

    @virginmedia Started the WhatsApp channel and guess what, no one responds. Perhaps you should warn customers that it takes hours, days possibly weeks to cancel their contract.. #broadband #dreadfulservice #virgin