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Virgin Media

Virgin Media outages and service status in Newbury, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Newbury, including 0 direct reports.
  • The most common problems reported in this area mention Internet and TV.
  • 67% Internet (67%)
  • 33% TV (33%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Newbury, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke, and Tadley.

CityProblem TypeReport Time
Basingstoke Internet 12 days ago
Basingstoke Internet 12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newbury, England

Latest outage, problems and issue reports in Newbury and nearby locations:

  • AndyOramEmax
    Andy Oram (@AndyOramEmax) reported from Basingstoke, England

    @virginmedia Great customer service!! NOT🤬. Returning customer and you told us it would work but doesn’t because we don’t have a face plate miss selling comes to mind!!

  • gooner64
    arsenal (@gooner64) reported from Basingstoke, England

    @virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡

  • Gazimoff
    Gareth “Gazimoff” Harmer (@Gazimoff) reported from Basingstoke, England

    @virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.

  • timofnewbury
    Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️ (@timofnewbury) reported from Newbury, England

    @virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.

  • tRed20
    Tony Redmond (@tRed20) reported from Basingstoke, England

    @virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies

  • stuartwhiley1
    stuart whiley (@stuartwhiley1) reported from Basingstoke, England

    @virginmedia Would you please give me a phone number so that I can talk to a human being about a technical problem rather than wasting my life listening to a automated telephone

  • i96jms
    Jane (@i96jms) reported from Basingstoke, England

    @virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.

  • draloksharma74
    Alok Sharma (@draloksharma74) reported from Oakley, England

    @virginmedia we are without internet now for over a day. No text updates despite registering what can be done about such poor service

  • tRed20
    Tony Redmond (@tRed20) reported from Basingstoke, England

    @virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔

  • lissaburns
    Melissa Burns (@lissaburns) reported from Basingstoke, England

    @virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?

  • SparkleEyedGirl
    Nicola (@SparkleEyedGirl) reported from Newbury, England

    @virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!

  • 16_bit_boy
    T 🎮 (@16_bit_boy) reported from Basingstoke, England

    @virginmedia Already checked that, no issues apparently..

  • AfroChuck87
    ¥ (@AfroChuck87) reported from Basingstoke, England

    Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!

  • TropicKarenB
    Total Tropic Karen 🌴 (@TropicKarenB) reported from Newbury, England

    @virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia

  • MARCUS1961UK
    @MARCUS1961UK (@MARCUS1961UK) reported from Cholsey, England

    FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)

  • thebiggayreview
    The Big Gay Review (@thebiggayreview) reported from Basingstoke, England

    WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.

  • jim_millen
    Jim Millen (@jim_millen) reported from Thatcham, England

    Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...

  • pilot_paul
    Pilot_Paul (@pilot_paul) reported from Basingstoke, England

    @virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down

  • Chloe1seymour
    Chloe (@Chloe1seymour) reported from Basingstoke, England

    Trust @virginmedia to go down🤬

  • JobbyOvy
    Jon Bond (@JobbyOvy) reported from Basingstoke, England

    Phoned @virginmedia tonight to cancel, as my price was going to £74 from £55 a month. Best they could offer was £60 a month even though as a new customer it is currently £50 a month! I was told if they offered their current customers those prices, they’d go out of business...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kamran360
    Kamran360 (@kamran360) reported

    @virginmedia been without Internet all day called three times and have been disconnected three times. If you can’t help me, please cancel my Services. Is this how you treat loyal customers?

  • barlow99
    Unique CB7 (@barlow99) reported

    @virginmedia you’re internet is crap

  • amcgrath1uk
    Asa McGrath (@amcgrath1uk) reported

    @virginmedia The issue isn’t time. The issue isn’t that there’s further work. The issue is that it gives out wrong information all the time. Half the time it’s not able to be connected with.

  • Oldbloke74
    Oldbloke (@Oldbloke74) reported

    @entrustTMF @virginmedia You cold always telephone their useful call centre 🤡 Virgin Media are such a lousy company to deal with - trouble is the competitors are also terrible. 😤

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    @virginmedia Seems fair comment-they aren't sensible! Googled "how effective making complaints to @virginmedia is" and came up with some very negative feedback culminating in: "customer feedback AND regulatory data suggest their handling of complaints is often seen as inadequate" Oh dear🙁

  • LubZafar
    Lubdub (@LubZafar) reported

    @virginmedia Even your bot is glitching. Someone needs to fix this problem asap.

  • pepetideo
    CrankyGeek (@pepetideo) reported from Oxford, England

    You only know how sitty a service provider relly is when something goes wrong. Was with @virginmedia for over 5 years. Now that i decided to leave they have charged me for 2 months with me already with another provider. After complaining they take 2 months to refund you and now that i sent them their router they somehow misplaced it and charged me 40 quid saying i didnt send it (even thought i had a call last week where i gave them the receipt) If you are their customer.. Get out as soon as possible and remember to block the direct debits. They cannot be trusted with your money.

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    FIVE days with NO broadband @virginmedia and got a text this morning saying it's fixed🥳 But...wait...of COURSE it's NOT fixed😡😠 I still have the SAME flashing green light. Yes, I've rebooted it, restarted it, unplugged it, waited 30 minutes, etc, etc Engineer Tuesday #Awful

  • ___GJS___
    G R A H A M (@___GJS___) reported

    @Andysbrett @virginmedia One of the worst customer service departments out there!

  • kyle_llooppyy
    kyle (@kyle_llooppyy) reported

    @virginmedia I can’t get through on the phone I need help!