Virgin Media outages and service status in Newbury, England

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newbury, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke, and Tadley.

City	Problem Type	Report Time
Basingstoke	Internet	4 days ago
Basingstoke	Wi-fi	6 days ago
Basingstoke	Internet	13 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newbury, England

Latest outage, problems and issue reports in Newbury and nearby locations:

• 
  T 🎮 (@16_bit_boy) reported 37 seconds ago from Basingstoke, England

  @virginmedia Already checked that, no issues apparently..

• 
  @MARCUS1961UK (@MARCUS1961UK) reported 2 minutes ago from Cholsey, England

  AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)

• 
  Stuart Kearney (@skearney7) reported 3 minutes ago from Basingstoke, England

  @virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated

• 
  Jez (@drewy__) reported 4 minutes ago from Whitchurch, England

  @virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!

• 
  Nicola (@SparkleEyedGirl) reported 17 minutes ago from Newbury, England

  @virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!

• 
  Alok Sharma (@draloksharma74) reported 18 minutes ago from Oakley, England

  @virginmedia we are without internet now for over a day. No text updates despite registering what can be done about such poor service

• 
  ¥ (@AfroChuck87) reported 19 minutes ago from Basingstoke, England

  Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!

• 
  Melissa Burns (@lissaburns) reported 23 minutes ago from Basingstoke, England

  @virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...

• 
  amy woodliffe (@amy_woodliffe) reported 25 minutes ago from Newbury, England

  @DaddyHoggy @virginmedia This is terrible!!!

• 
  Paul Bullock (@pBullox) reported 26 minutes ago from Thatcham, England

  @virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.

• 
  Pilot_Paul (@pilot_paul) reported 26 minutes ago from Basingstoke, England

  @ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile

• 
  Gareth “Gazimoff” Harmer (@Gazimoff) reported 27 minutes ago from Basingstoke, England

  @virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.

• 
  The Big Gay Review (@thebiggayreview) reported 29 minutes ago from Basingstoke, England

  WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.

• 
  Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS (@timofnewbury) reported 35 minutes ago from Newbury, England

  Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia

• 
  Tom Hogan (@TheTomothy) reported 37 minutes ago from Basingstoke, England

  @virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

• 
  John Richards (@Johnty14) reported 48 minutes ago from Basingstoke, England

  @virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.

• 
  Chloe (@Chloe1seymour) reported 48 minutes ago from Basingstoke, England

  Trust @virginmedia to go down🤬

• 
  Tony Phillips (@Loafite) reported 50 minutes ago from Basingstoke, England

  @virginmedia Thanks @virginmedia perhaps you should be making the effort to get me to stay as a customer. Hopefully @SkyHelpTeam will be able to offer me something more cost effective

• 
  Kieran Davey (@KieranDavey1) reported 57 minutes ago from Basingstoke, England

  @virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks

• 
  John Richards (@Johnty14) reported 60 minutes ago from Basingstoke, England

  @virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  WatchAaron (@AaronLinstead) reported 3 minutes ago

  @virginmedia hello, seem to be having some drops in our broadband over the last 48 hours. I’ve followed all steps to reset, unplug etc but still not working as intended. Any help please? Thank you.

• 
  Majella Driscoll (@MajellaDri38601) reported 3 minutes ago

  @TheMandyGall Tommy was ok until virgin media brainwashed him but hey ho his kids will grow up knowing daddy pushed this fake **** on them

• 
  Keeley 🌻 (@Keeleyeveline_) reported 5 minutes ago

  Is anyone elses @virginmedia broadband down? #virginmedia

• 
  Daniel Murphy (@dansmurph) reported 7 minutes ago

  @DartingMelon @alexand979677 @virginmedia Easiest thing to do is phon them up and ask for a loss of service credit, they literally have to give you the money back. No need to wait for the ombudsman etc. you only really need that when your at the deadlock stage

• 
  (tez7n2) (@MickeyDN7) reported 7 minutes ago

  @virginmedia @TheAFC0522 Here's the thing ! We don't want to use a ******* website or an app ! We have a thing called a TV !!!!! Get the ****** sorted or give back the money you're taking from people's bank accounts for a **** service !

• 
  Robin Hall (@RobinHall115) reported 12 minutes ago

  @APTSArchive @virginmedia Beware the spam help page that has added posts. Unfortunately a too common trend. Our rail operator is frequently being spammed on its customer account.

• 
  A.Brown (@_DundeePerfect_) reported 13 minutes ago

  @timtam1888 @heid_the_baw_ @virginmedia The problem many have with connection Speeds in other Rooms has partly nothing to do with the size of the Router, it is down to using wifi and not wired by Cable. All rooms for best results need wired, my own wifi I can't even get sat outside my own House never mind game with it.

• 
  DENIM 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇺🇸 (@denimscott) reported 14 minutes ago

  @TheWho87 @virginmedia We done the same. Said something about "five days" on the packaging, but dismissed it. Within the week, box went down, so had to start using the new remote, thereby losing everything, including some much-looked at sport from the "deleted" file. That file is non-existent now.

• 
  Paul Green (@pgreen83) reported 15 minutes ago

  @virginmedia I have sent you two private messages and have not had a response. Is this how you treat customer complaints?

• 
  Gary Adams (@GazzaAdams) reported 19 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.