Virgin Media Outage Report in Newbury, West Berkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Newbury come from postal codes RG14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newbury, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Newbury and Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Newbury |
Internet | |
| Basingstoke |
Phone | |
| Basingstoke |
||
| Basingstoke |
Total Blackout | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Chloe
(@Chloe1seymour) reported
from
Basingstoke, England
Trust @virginmedia to go down🤬
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Kieran Davey
(@KieranDavey1) reported
from
Basingstoke, England
@virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Simon Miller
(@SimonMiller52) reported
from
Thatcham, England
@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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Joshua Grenville-Wood
(@JGrenvillewood) reported
from
Basingstoke, England
@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kat
(@mostly_sleepy) reported
@virginmedia I wanted to keep the appointment so I can cancel it on Wednesday if the problem *is* fixed today. If the appointmentwas kept, the "fix" could be tested when 10am comes Mon, Tue, Wed. But the system has cancelled it. This is incredibly frustrating.
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Mark Wright
(@MarkWri65714679) reported
@virginmedia Hi, with a reason to sort out the problem. I then had my TV reduced down to the Mixit package then another email to say my contract was now £73.25. I then rang again to find out why it had gone up to this from £51 and to get a reduced package, finally one of your agents
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Gillian Mitchell
(@GillianKerr17) reported
@virginmedia So like I say it’s not fit for purpose and getting told there’s no complaints department to help and then no one actually helping us and you still take our money how is that correct?
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Gavin
(@gavinrickett) reported
@virginmedia VM failed to set the upgrade to 360. Sent two new remotes which are still not used. Have spoke to two tech engineers. The first was helpful and told me what was wrong. Second wasn’t. Clearly looks like he hasn’t sent the letter out so still paying for a service your not fixing
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Gillian Mitchell
(@GillianKerr17) reported
@virginmedia Yes I mean the tv box, it has already been changed. When we switch our tv on it doesn’t connect and has been like this with both boxes, it isn’t the TV as you can switch the tv on and the fire stick works so the problem is virgin! Also it records series that aren’t even new!
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Punit Goyal
(@PunitGoyal1) reported
@virginmedia Finally able to raise a complaint. Ref no C-210822155. Not sure if the due diligence will be done here. My hopes are very low from @virginmedia @VMSolutions_ An advice to all broadband consumers out there - do not sign long term contract with companies, you will get stuck.
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Kat
(@mostly_sleepy) reported
@virginmedia I also reported this on the support forum and nobody from VM replied. Work was finally undertaken a week last Thurs and Fri (11,12/08) which took all 3 services off for the day on the Thurs and this seemed to do the trick, until now.
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Terri Slade
(@Tezarozaboza) reported
@virginmedia I have called twice this morning to cancel. Both times I have been cut off by the retentions team when being passed through to cancellations!
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Stephen Waite
(@LordTets) reported
@virginmedia Sorry, already had 2 web chats - been offered a deal at £71.25/month and a credit for the last 2 bills but received nothing at all. Was promised a call after the last webchat and not had one - sick of the customer service and false promises
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dyanreighton
(@dyanreighton) reported
@virginmedia I get that. Just slightly confused at the ‘no issues’ part. There is clearly an issue. Working fine / technicians are working in the area / no longer working. Virgin not taking any responsibility and telling my OAP parents their hub isn’t set up right. Shocking.