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Virgin Media

Virgin Media outages and service status in Newbury, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Newbury, including 0 direct reports.
  • The most common problems reported in this area mention TV.
  • 100% TV (100%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 28: Problems at Virgin Media

Virgin Media is having issues since 11:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Newbury, England

The most recent Virgin Media outage reports came from the following cities: Basingstoke, and Thatcham.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newbury, England

Latest outage, problems and issue reports in Newbury and nearby locations:

  • i96jms
    Jane (@i96jms) reported from Basingstoke, England

    @virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.

  • littlekatyb
    Katy Blay (@littlekatyb) reported from Basingstoke, England

    @virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!

  • lissaburns
    Melissa Burns (@lissaburns) reported from Basingstoke, England

    @virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...

  • Loafite
    Tony Phillips (@Loafite) reported from Basingstoke, England

    @SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?

  • Hello_HWC
    The HWC (@Hello_HWC) reported from Basingstoke, England

    @virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...

  • MARCUS1961UK
    @MARCUS1961UK (@MARCUS1961UK) reported from Cholsey, England

    FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)

  • AfroChuck87
    Dan 🇪🇺 #TitanUp (@AfroChuck87) reported from Basingstoke, England

    . Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia

  • pBullox
    Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.

  • richcon98
    Richard Conway (@richcon98) reported from Thatcham, England

    @virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!

  • SparkleEyedGirl
    Nicola (@SparkleEyedGirl) reported from Newbury, England

    @virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!

  • lissaburns
    Melissa Burns (@lissaburns) reported from Basingstoke, England

    @tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭

  • pBullox
    Paul Bullock (@pBullox) reported from Thatcham, England

    @virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...

  • timofnewbury
    Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️ (@timofnewbury) reported from Newbury, England

    @virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.

  • SimonMiller52
    Simon Miller (@SimonMiller52) reported from Thatcham, England

    @virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks

  • AfroChuck87
    ¥ (@AfroChuck87) reported from Basingstoke, England

    Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!

  • JobbyOvy
    Jon Bond (@JobbyOvy) reported from Basingstoke, England

    Phoned @virginmedia tonight to cancel, as my price was going to £74 from £55 a month. Best they could offer was £60 a month even though as a new customer it is currently £50 a month! I was told if they offered their current customers those prices, they’d go out of business...

  • amy_woodliffe
    amy woodliffe (@amy_woodliffe) reported from Newbury, England

    @DaddyHoggy @virginmedia This is terrible!!!

  • tRed20
    Tony Redmond (@tRed20) reported from Basingstoke, England

    @virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies

  • JGrenvillewood
    Joshua Grenville-Wood (@JGrenvillewood) reported from Basingstoke, England

    @virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi

  • stuartwhiley1
    stuart whiley (@stuartwhiley1) reported from Basingstoke, England

    @virginmedia Would you please give me a phone number so that I can talk to a human being about a technical problem rather than wasting my life listening to a automated telephone

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Baggladee
    Margot (@Baggladee) reported

    @virginmedia @JamieGBarry It’s a ridiculous business model that a decent regulator would stop. You lost me as a customer because I didn’t play the game. Apparently I should have phoned you to ‘negotiate’ instead of taking your new price at face value, cancelling and moving to another provider

  • footymarketer
    Clive Edwards (@footymarketer) reported

    @virginmedia @PeteUK7 This is actually atrocious, both the initial mistake and this poorly worded, lacking in true sentiment, reply. Your system failures are not what this poor chap wants to hear about. Branson should be looking at his licensing agreement with the clearly inept organisations behind Virgin Media.

  • vickiferris
    Vicky Leigh (@vickiferris) reported

    @virginmedia "I can open a new complaint". No please resolve the first complaint. This is actually painful at this time. Why does some agent say one thing and then another one say another

  • daddytoatribe
    Kyle (@daddytoatribe) reported

    @virginmedia @JamieGBarry No that's utter rubbish. You give new customers much much more favourable deals and the try to fleece existing customers with extortionate renewal prices and say you can't match the new customer deals

  • DragonYami3
    DragonYami (@DragonYami3) reported

    @virginmedia @PeteUK7 Got OWNED by Community Notes smh Seriously, do better. This is several levels of uncool and bad management

  • LunCAsylum
    Lunc Asylum (@LunCAsylum) reported

    @JamieGBarry @virginmedia cancel your contract and get virgin media as a new customer in your wifes name, request install the day after your current contract ends....they will tell you you cant do it but i have been for 15 years

  • Old_Motherduck
    Old Motherduck (@Old_Motherduck) reported

    @virginmedia @JamieGBarry maybe you should make that clear from the beginning and treat loyal customers as first time customers

  • timmorr17294439
    tim.. (@timmorr17294439) reported

    @virginmedia @JamieGBarry thats correct mine actually went down. bloody miracles ..

  • Danny_f1_fan
    Salmongymnast (@Danny_f1_fan) reported

    @virginmedia please check the tq2 5nu area. Internet down yet again. Was down 12th may tor 3 days. Now it's down again !!!!

  • mpellatt
    Mikey (@mpellatt) reported

    @PeteUK7 @virginmedia Not that long. The CS person is chatting **** there. Sorry for your loss, I was fortunate that when each of my parents died, no-one did that rubbish.