Virgin Media outages and service status in Newbury, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Newbury, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- The most recent signal from this area was received Jul 19, 1:22 PM GMT+1.
- Internet (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 22: Problems at Virgin Media
Virgin Media is having issues since 02:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newbury, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke, and Tadley.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke
|
Internet | 3 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Simon Miller (@SimonMiller52) reported from Thatcham, England@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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Mechelle Penny (@Simmba88) reported from Basingstoke, England@ceryswebb @virginmedia Their customer service is the absolute worst
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John Richards (@Johnty14) reported from Basingstoke, England@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
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Stuart Kearney (@skearney7) reported from Basingstoke, England@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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John Richards (@Johnty14) reported from Basingstoke, England@virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.
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Jon Bond (@JobbyOvy) reported from Basingstoke, EnglandPhoned @virginmedia tonight to cancel, as my price was going to £74 from £55 a month. Best they could offer was £60 a month even though as a new customer it is currently £50 a month! I was told if they offered their current customers those prices, they’d go out of business...
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Total Tropic Karen 🌴 (@TropicKarenB) reported from Newbury, England@virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia
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Jim Millen (@jim_millen) reported from Thatcham, EnglandWent to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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Tony Redmond (@tRed20) reported from Basingstoke, England@virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies
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Cathy Alexander (@CathyTVNews) reported from Thatcham, EnglandWhat's the problem @virginmedia ? No broadband all day in RG18. Work day wasted. Your signal check says "problems" but no updates. Can't get thro to customer service.
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Paul Bullock (@pBullox) reported from Thatcham, England@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Paul Bullock (@pBullox) reported from Thatcham, England@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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Kieran Davey (@KieranDavey1) reported from Basingstoke, England@virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks
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Jane (@i96jms) reported from Basingstoke, England@virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.
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Dan 🇪🇺 #TitanUp (@AfroChuck87) reported from Basingstoke, England. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Tony Phillips (@Loafite) reported from Basingstoke, England@SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?
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Katy Blay (@littlekatyb) reported from Basingstoke, England@virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!
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Tony Phillips (@Loafite) reported from Basingstoke, England@virginmedia Thanks @virginmedia perhaps you should be making the effort to get me to stay as a customer. Hopefully @SkyHelpTeam will be able to offer me something more cost effective
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Melissa Burns (@lissaburns) reported from Basingstoke, England@virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...
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Annabel Z (@annabelouisa) reported from Basingstoke, England@virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Broadbent (@garyb007) reported@virginmedia @gwfvrowell Another Gary here. I agree. By far the worst company ever.
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Simon Gallagher (@SiGallagher) reported@virginmedia I have DMed about an issue: please reply to me. And quickly so I don’t end up with 10 scam artist accounts replying to this.
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Patrick Watson (@pwatsonmontrose) reported@virginmedia I am a customer. Please stop sending me messages on Twitter to other customers of yours .. {mainly to customers wanting to leave Virgin!)
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Doire Sheridan (@DoireSheridan) reported@Rugby_Scoop @virginmedia Ireland Derangement Syndrome on full display. Pointing out that a shoulder to the head, where the arm was pre-tucked, should have been a red card, and that slapping the ball down when there was a 2 vs 1 on the outside, should not send a grown-*** man into a fit of hysterics.
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Ewan McLachlan (@original1hanwoo) reported@Simon_Whale @virginmedia Ive been charged by @virginmedia for using a service after I left the property and cancelled everything. Their customer service are so inept that after multiple phone calls etc they still dont understand the situation and have passed the £500 pound charge onto debt collectors.
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NUFCR (@NUFCR2) reported@DeviateDefiant @virginmedia @MoneySupermkt They did this to me last year so I just phoned up and said exactly what you’ve said here, why should my price go up when new customer prices are going down. Woman on the phone matched the promo rate 👍🏻
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RednalNut (@RednalNut) reported@Simon_Whale @virginmedia If you have a good mobile signal consider a LTE router & buy a unlimited Data Sim. I left Virgin after 23 years for similar reasons as above. With EE & happy with the service.
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Paul Caley (@PC_ale) reported@virginmedia internet at ch45 has been up and down several times in the last 24 hours. Always that it will be fixed by 16:07 tomorrow. What is going on?
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Jessica Simpson 😺🐶🐾 (@Jess_Simpson645) reportedTo @virginmedia- Many thanks to your Technician who came out today following the outage in my area. Although I was back online by this time he checked over all the equipment and settings, and also discovered that the router needed changing-which he did - very polite and efficient man. I don’t use my real name on here for safety and security reasons, but if you want to send me a DM, I will let you know.
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left blank (@leftblank111) reported@Simon_Whale @virginmedia Worst company in the UK. Staff are all idiots. Criminal damage at my house…. Took months to resolve.