Virgin Media Outage Report in Newbury, West Berkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Newbury, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Basingstoke |
TV | |
| Basingstoke |
Internet | |
| Basingstoke |
Phone | |
| Tadley |
TV | |
| Basingstoke |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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Katy Blay
(@littlekatyb) reported
from
Basingstoke, England
@virginmedia Hi! Our landline is being switched over to fibre on the 4th October, however our landline and WiFi hub are not on the same floor so we cannot connect them. Help please!
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
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Total Tropic Karen 🌴
(@TropicKarenB) reported
from
Newbury, England
@virginmedia No broadband service in RG14 and your service status checker isn't working. Is there a know issue? #virginmedia
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@virginmedia @joelycollinsx Hilarious. You get a link after ringing the number but the website is down
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The Big Gay Review
(@thebiggayreview) reported
from
Basingstoke, England
WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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Pilot_Paul
(@pilot_paul) reported
from
Basingstoke, England
@ianmills99 @virginmedia No internet in RG21 either. Cannot even get on to the service page on my mobile
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@virginmedia Thanks @virginmedia perhaps you should be making the effort to get me to stay as a customer. Hopefully @SkyHelpTeam will be able to offer me something more cost effective
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Simon Miller
(@SimonMiller52) reported
from
Thatcham, England
@virginmedia Hi yes I’ve done this numerous times and spoken to many people on chat and always been told I will get a call to discuss and I never hear back. I just want someone to look into why we cannot get it but it’s available on our road. Thanks
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¥
(@AfroChuck87) reported
from
Basingstoke, England
Just spent 40 minutes being messed around with from @virginmedia to be then hung up on. Your customer service is atrocious!!!
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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Cathy Alexander
(@CathyTVNews) reported
from
Thatcham, England
What's the problem @virginmedia ? No broadband all day in RG18. Work day wasted. Your signal check says "problems" but no updates. Can't get thro to customer service.
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Kieran Davey
(@KieranDavey1) reported
from
Basingstoke, England
@virginmedia Hi - I'm in Rg22 and Internet has been down since about 11am - do you have an eta for when this will be fixed? Thanks
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faye harland
(@fayeharland) reported
from
Woolhampton, England
@virginmedia hi there not sure if you can help. We’ve been trying to contact my Uncle for a few days on his landline and it’s going direct to the message service. We’re getting quite worried about him and wondered if it’s possible to see if there’s a fault on the line?
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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zooby brodie beagles
(@zoobybook) reported
@virginmedia Unfortunately not & I asked if I could set up forwarding but no. I’m a business customer too & made a mistake on security sort code between personal & business so failed security they couldn’t help me further 😩🥲
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Complaintsareinevitable
(@Complaintsarei1) reported
@virginmedia Yep done that last night but it didn't seem to make much difference. If I remember correctly it mentioned something about getting a pod but never looked further into it.
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blake 🏳️🌈
(@blake2108) reported
@virginmedia Nah it’s an issue with the TV itself unfortunately
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Sofie
(@SofWard) reported
@virginmedia No I have been speaking to an advisor that has not been very helpful and has Actually caused quite a lot of stress tbh and I’m shocked you treat your customers this way, please can someone with more experience help?
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Tedgames
(@Tedgames_) reported
@virginmedia Nope they did not as I just said they put the phone down on me and this is because I asked them if they would cover the fees
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HydroCalibre🌊
(@HydroCalibre) reported
Virgin media is the worst isp in the UK and that’s a very low bar.
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RL Official
(@Officialdznr) reported
@flowdriver @virginmedia Glad im leaving tbh! found a better place to go to! @virginmedia has gotten more greedy since they merged with O2 try telling me to pay £80 a month for their highest internet service which isn't even 1GIG!
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Tedgames
(@Tedgames_) reported
Even more horrendous customer service by @virginmedia there mess up is costing me more money shocking service
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zooby brodie beagles
(@zoobybook) reported
@virginmedia Email was disconnected yesterday account ended when we moved on 1 November. I tried to call team earlier but said they couldn’t help me
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John
(@John02560132) reported
@virginmedia @virginmedia this is the response I got when I sent a message on text as you have just suggested. I despair with your total incompetence ‘If you head to the following link, it'll give you all the information you'll need to return your kit to us. Just scroll down to select…..