Virgin Media Outage Report in Newbury, West Berkshire, England
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The latest reports from users having issues in Newbury come from postal codes RG14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newbury, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
TV | |
| Newbury |
Internet | |
| Basingstoke |
Internet | |
| Basingstoke |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia can you help? We’ve been struggling with internet for last 3 weeks. Now dropping on daily basis and devices not connecting. Spent 1.5hrs talking on Thurs... was promised a call back yesterday but received nothing and still major issues. Can someone pls call?
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Chloe
(@Chloe1seymour) reported
from
Basingstoke, England
Trust @virginmedia to go down🤬
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Richard Conway
(@richcon98) reported
from
Thatcham, England
@virginmedia I have to say @virginmedia are one of the worst companies to contact if you have an issue. Their message system is a joke and accounts a shambles. @skyuk is looking a better prospect!!!!
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Pilot_Paul 🇪🇸
(@pilot_paul) reported
from
Basingstoke, England
@Dom_Brown2406 @virginmedia Got through. They aim to fix the issue by 10:00
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@tonight__we_fly @virginmedia Exactly this 👆🏻... at least long serving customers are apparently all treated equally... with poor service 😭
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Joanne Wells
(@MatildaDr) reported
from
Basingstoke, England
@virginmedia you used to be great, but now not so great. I lose my internet connection far more frequently now. There’s an error when I try and change my package online. I’ve phoned customer service now I have to call tomorrow as your systems are down for changing packages
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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Stuart Kearney
(@skearney7) reported
from
Basingstoke, England
@virginmedia Not really. I have made arrangements to bring my account up to date and close it as I am a responsible person. However as a result of the U Switch service not working. I have paid you £150 extra for a service that I have not used. So from my point of view I am very frustrated
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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Joshua Grenville-Wood
(@JGrenvillewood) reported
from
Basingstoke, England
@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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T 🎮
(@16_bit_boy) reported
from
Basingstoke, England
@virginmedia Already checked that, no issues apparently..
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Tim Thomas 🍻🇪🇺🔶 I ❤️ NHS
(@timofnewbury) reported
from
Newbury, England
Virgin broadband up and down like a yo yo in Newbury RG14 6 @virginmedia
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arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Ken - AKA Peps Jacket. 🐝💙
(@david_kennerley) reported
@virginmedia I appreciate what you say re rising costs but wonder how you can justify an increase half way into the contract of a very loyal customer who negotiated the price at the outset. Regards David Kennerley AC No 538138302.
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Tomos Woolley
(@TomosWoolley) reported
@virginmedia You know that's a pretty ****** response. And a lot of issues around networks are often software based. I might advise not to insinuate that people are too stupid to understand. Maybe diagrams and crayons for them to colour in is more the level you believe people are at
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Dave Cross
(@davorg) reported
We're in the middle of a cost of living crisis. Inflation is running at about 11%. But that's not enough for @virginmedia who think they're justified in putting my monthly fees up by 25% :-) Just waiting for a reply on their WhatsApp so I can negotiate that down or cancel.
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heather greening
(@heathergreenin3) reported
@virginmedia been on the phone with you over 2 hours. Been due refunds for over a year with promises every call I'll get it back and no luck. Ridiculous service and really need a call back from the UK retention team now as I've had no luck through the other offices. Ready to canx
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Javier Altman
(@javieraltman) reported
@virginmedia Absolutely useless help, mate. I'm trying to get WiFi Pods - what good is a wired test going to do me? At least take a moment and read the issue.
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brimep
(@brimep1) reported
@virginmedia No complaint raised but maybe I’ll have to. First call they said fraud team would call in 3/4 days. Second call (last wed) I had to give all details again despite having a case #, then they said they’d call within 48 hours. Why give a time frame?
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Jodie Shaw
(@JodieSh73490344) reported
@virginmedia my internet is extremely slow . You have been out before to boost this but nothing has changed!
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Gavin Mushing
(@GavlarMushing) reported
@virginmedia Let’s stop you there. I’ve been monitoring this since the 15th when our upgrade come through. How about Virgin tells me what the issues in the area are….. and the likelihood of them being fixed.
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Kerry Driscoll
(@KerryDriscoll2) reported
@virginmedia Really poor. I provided my name and mobile number to the call handler in case we got cut off. It should be her calling me back, not the other way round. Yet more hassle and upset for the ‘customer’.
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Victoria Torrance
(@mrstoritorres) reported
@virginmedia I’ve now been chatting to Christopher via WhatsApp for 6 hours on & off with no resolution to offering a decent package at a decent price! Sort it out. 14 years a customer. Rotten deals to retain!