Virgin Media Outage Report in Newbury, West Berkshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newbury, West Berkshire, England
The most recent Virgin Media outage reports came from the following cities: Basingstoke and Tadley.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
TV | |
| Basingstoke |
Internet | |
| Basingstoke |
Phone | |
| Tadley |
TV | |
| Basingstoke |
||
| Basingstoke |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia No real explanation, just he can’t do it today. I was surprised he already knew of the problem but didn’t stop his installer coming. I spoke to lots of folks today when I called, no one could give me an idea.
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Jim Millen
(@jim_millen) reported
from
Thatcham, England
Went to @virginmedia online support last night - ran their automated test tool & identified a problem somewhere our end. Offered to request an engineer visit...
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia I’m having issues with my broadband starting & stopping every 10 mins or so, packet loss too. I’m in the RG21 area but the website says no known issues!
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Melissa Burns
(@lissaburns) reported
from
Basingstoke, England
@virginmedia down in #Basingstoke RG21 - call to find out its out between 10am and 3pm due to network improvements. Surely such a significant outage he should come with prior warning - how to damage #CX ! Could have been a great #CX if communicated well...
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Jane
(@i96jms) reported
from
Basingstoke, England
@virginmedia If you forgot your pin your bank would send a replacement through the post. Please arrange for a way to cancel this account that does not cause further distress.
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Gareth “Gazimoff” Harmer
(@Gazimoff) reported
from
Basingstoke, England
@virginmedia That’s right. We’d moved house and we’re hoping to keep you with us, but there’s been over a month of delays (issues with current cable). I need it for work, so I’ve been forced to cancel and organise alternatives.
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Mechelle Penny
(@Simmba88) reported
from
Basingstoke, England
@ceryswebb @virginmedia Their customer service is the absolute worst
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Annabel Z
(@annabelouisa) reported
from
Basingstoke, England
@virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions
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Nicola
(@SparkleEyedGirl) reported
from
Newbury, England
@virginmedia I have a security issue with my router, I cannot login in or change password as somebody else is logged in. I have tried repeatedly over the last few days to contact you. We have 2 vulnerable adults in the house and need to sort this ASAP!
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Chloe
(@Chloe1seymour) reported
from
Basingstoke, England
Trust @virginmedia to go down🤬
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T 🎮
(@16_bit_boy) reported
from
Basingstoke, England
@virginmedia Already checked that, no issues apparently..
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today supposed to have been reconnected. You have a problem, known about for days but arrive and say not today mate! I gotta go to Vodafone now for data. After 20 years, it’s like my wife left me...
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Dan 🇪🇺 #TitanUp
(@AfroChuck87) reported
from
Basingstoke, England
. Why have you hung up on be after being on hold after 40 minutes. Your customer service is an absolute disgrace. You should be ashamed. @virginmedia
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)
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arsenal
(@gooner64) reported
from
Basingstoke, England
@virginmedia I would really appreciate a phone call from yourselves to resolve an issue that is becoming frustrating to which my wife can not continue to work from home 😡😡
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Joshua Grenville-Wood
(@JGrenvillewood) reported
from
Basingstoke, England
@virginmedia fix your WiFi services. Can’t even get the tv to connect let alone a phone or a laptop. Terrible WiFi
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Paul Bullock
(@pBullox) reported
from
Thatcham, England
@virginmedia moved house today, supposed to have been reconnected but you have a problem you knew about for days. Arrive and tell me not today mate! I’ve gotta go get data from #Vodafone now. After 20 years, it’s like my wife leaving.
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Tim Thomas 🍺🇪🇺🇬🇧🇮🇪🇩🇰🔶Stop Brexit🔶🕷️
(@timofnewbury) reported
from
Newbury, England
@virginmedia Virgin Broadband / WiFi not working again this morning RG14 6xx Newbury. service line and app say no issues. Please resolve ASAP. We need working WiFi and not rely on 4G.
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Jez
(@drewy__) reported
from
Whitchurch, England
@virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma stans Demelza
(@Tabbyexplosive) reported
Twitch is so laggy how do I sue Virgin media for trash signal
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Chris Latham
(@chrislathamm) reported
@virginmedia absolute joke of a service paying close to £50 a month for service thats never working properly, spent the last 2 hours reseting the box, been a loyal customer for 20 years , cant watch netflix or stream music cos the service is so bad, I going to another company
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James
(@jamesrjwyatt) reported
@virginmedia evening guys, we have a known problem on broadband in our area but very little info about when it’s likely to be resolved - with 4 of us working from home it’s getting desperate and would welcome more than just ‘there’s a problem in your area’, can you advise please?
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Daniel McGill
(@danielmcgill91) reported
.@virginmedia I've been waiting 6 weeks without service following a house move and have spent hours getting nowhere with customer service. I've had two failed installations because an imaginary 'construction team' has failed to complete work ahead of the engineer's arrival. Help!
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Paul Saunders
(@PSaundersCFC) reported
@virginmedia Complaint form online. Got a letter through the post with a number to text. Got texting someone from your team but they disappeared as soon as I raised my issue. This has gone on far too long now. Surely it can’t be this hard to speak to someone?
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Kyle Flamson
(@itskyleflamson) reported
I actually hope #virginmedia gets thousands of lawsuits against them for their failure to provide the promised service(s) of Internet. The contract and terms & conditions do NOT say constant drop outs of Internet connectivity. #fuckvirginmedia @vmbusinesshelp @VirginMediaCorp
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Rory Stuart
(@roropuds) reported
@virginmedia Its says I might have service issues - I got a text last month saying December 10th there might be issues, not no internet until December 10th - what is going on?
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Sami F
(@SamiFarooqui) reported
@virginmedia hi, I’m getting increasingly frustrated with the lack of a resolution towards my missing credit cheque. Can you please tell me how much longer I have to wait before I receive my funds? It’s been over 60 days with no sight of my money back at all..
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♛ Zainy ♛
(@MuhammadZain156) reported
@virginmedia hey fix your damn network please. This internet is absolutely horrendous. Constantly goes off the moment I step into my room so keep having to come down right next to the router. Either fix your network or end your damn company.
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Jon Pike
(@PikeyByName) reported
Typical from @virginmedia, who after 3.5 hours pick up the online help request. The assistant assures me that I "have reached the right person to help with your query" before completely failing to do that.... So without warning passes me to the back of another online queue #fail