Virgin Media Outage Report in Henley-on-Thames, Oxfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Henley-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Henley-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Henley-on-Thames, Oxfordshire, England
The most recent Virgin Media outage reports came from the following cities: Reading, Bracknell, Marlow, Wallingford, Ascot, High Wycombe and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
TV | |
| Reading |
TV | |
| Reading |
TV | |
| Bracknell |
TV | |
| Reading |
TV |
Community Discussion
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Virgin Media Issues Reports Near Henley-on-Thames, England
Latest outage, problems and issue reports in Henley-on-Thames and nearby locations:
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Josh Gilpin
(@JoshGilpin) reported
from
Reading, England
@virginmedia Your advisor would only provide the tracking number that I was already given the other day and told me to use that to find out what’s up with it, they were about as much help as yodels customer support
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Sorry to say that I contacted your online chat, but they offered no significant update other than 9th Sept for a fix and no offer of compensation as I am not experiencing a total loss of service. Not happy at all.
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia trying to watch a film on Netflix only for my tv to keep flashing up wired LAN cable is disconnected then wired network is connected what is going on I pay for virgin and Netflix and getting fed up
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Soph
(@daddysdahmer) reported
from
Reading, England
@virginmedia internet keeps dropping out in RG30 and then completely went. No issues showing on your site. Tried restarting router but still no internet!!!
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Lynn Gower
(@KernowPrincess) reported
from
Reading, England
@virginmedia internet appears to be up and down for RG30 2QT
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
Broadband service improved, good speed and customer service follow-up. Thank you @virginmedia much improved service.
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Mike
(@mikeyh817) reported
from
Woodley, England
@virginmedia putting on such excellent service again 😡😡😡😡 broadband been down now for over three hours. You clowns really are useless. Really wish we’d left you when we had the chance 😡😡😡😡😡
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Cal 🇬🇧 🦁🏁
(@ska_qpr) reported
from
Taplow, England
.@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK
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Mike
(@mikeyh817) reported
from
Woodley, England
Can I just say again @virginmedia is absolute shite. Had no internet for nearly an hour but “their system is down” so they can’t check it. Piss poor from this company
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millie p RN RHV QN
(@melvinabrose) reported
from
High Wycombe, England
Virgin media just rubbish. Just so disappointed in a service that for the past 2 months has been rubbish. Worked all over the house and even in the garden for all the time we have been customers but now only working on one side of the house and not upstairs.
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia The worst Broadband provider 😡 The worst customer service 😡
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James
(@InflightJames) reported
from
Wokingham, England
Absolute SHIT customer service from @virginmedia today. Due have an iPhone delivered yet “for some reason” it was cancelled. Thanks for that.
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Mike
(@mikeyh817) reported
from
Woodley, England
@virginmedia According to your fault page there’s nothing wrong yet when you call they agree there’s a problem. Again poor service from yourselves when your departments can’t agree!!!
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Martin Compton
(@mecompton74) reported
from
Maidenhead, England
Can not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful
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sarahgtaylor
(@sarahgtaylor) reported
from
Hurley, England
Virgin mobile customer service is laughable. Can only use online chat if you want to buy something. #virgin #virginmedia #customerserviceorcustomercontol
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Happyh1983
(@HappyH1983) reported
from
Reading, England
When you ring @virginmedia to discuss your current package... 1st guy ruder than rude... Asked to talk to disconnections and get the best customer service. Turns out there was a deal to be made. Very happy now.
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service
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Stephen Marshall
(@mathers1981) reported
from
Reading, England
@virginmedia absolute joke of a service. Try and leave them as they are having your pants down each month and it’s like trying to escape Alcatraz. Awful firm
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Chris Scoffield
(@chrisscoff) reported
from
Bracknell, England
@virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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miguel
(@miguel08437527) reported
@virginmedia I have no seen or read anything regarding any works etc if I could get through to someone it be helpful continuously on hold only to be disconnected. Even when you try to send a signal to my hub it says unable to send the signal although my connection is hit and miss.
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Chris wheal
(@c_wheal) reported
@virginmedia No known issues in my area, and yes. It disconnects and reconnects every 20-30 seconds. The issue is nothing to do with our router/modem and almost certainly to do with the connection to our local area.
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Marie Paynter
(@itacomposer) reported
@virginmedia Thanks Virgin, yes my Mum is feeling very wobbly now which isn't great given she's in Tier 4. How would registering for telephone preference service help exactly? As I'm sure I've already done that for her a couple of years ago
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Sharan Smit
(@sharansmit1) reported
Day 3 and still no resolution @virginmedia what does it take to have your broadband box removed from my property considering we never had a contract set up with you and you continue to fail to act on your promise to have it removed #badcustomerservice
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MR RATCHET
(@MRRATCHET_) reported
@virginmedia Both. Tested multiple WiFi devices on 2.4Ghz and 5.0Ghz and have tried multiple PC’s with a Cat8 Ethernet Cable. The PC’s all have gigabit network adapters and have been able to achieve the full speed in the past.
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Charlie King
(@Goatswithhooves) reported
@virginmedia Yes the service has been installed.
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Исмаил адам 📿
(@ISMAIL2326) reported
@virginmedia There want £5 delivery charge for the booster and a extra £3 per month on my bill to improve my internet #nothappy #help
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Richard Spitz
(@raspitz) reported
@virginmedia After painful webchat, I eventually spoke to Paul who gave outstanding customer service. Problem not quite resolved but he did everything he could and that should enable my wife to run her clinic this afternoon.
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miguel
(@miguel08437527) reported
@virginmedia I was calling in regards to my broadband speeds. I work from home and continuously have connectivity issues which is impacting my work and my work are giving me a hard time cause I can't get a stable connection and if these problems continue I am at risk of losing my job.
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Matthew Gange
(@MattGange) reported
@virginmedia could you please acknowledge whether you have received my complaint letter that was sent on 8th December? No one has contacted me!!!