Virgin Media Outage Report in Henley-on-Thames, Oxfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Henley-on-Thames, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Henley-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Henley-on-Thames, Oxfordshire, England
The most recent Virgin Media outage reports came from the following cities: Bracknell, Reading, Wokingham, Beaconsfield and High Wycombe.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
TV | |
| Reading |
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| Bracknell |
TV | |
| Reading |
Internet | |
| Reading |
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| Reading |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Henley-on-Thames, England
Latest outage, problems and issue reports in Henley-on-Thames and nearby locations:
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Richard Knott
(@reknott) reported
from
Burnham, England
Just been cut off after being on hold for half an hour to @virginmedia to chase my complaint that they haven’t responded to. Poor broadband speeds, poor connectivity and poor customer service. Shocking
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia Why has it been so difficult to cancel. When I ring up your helpline why does the person who answer have no idea what they’re doing?!
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Ems ☾
(@EmsAlice) reported
from
Bracknell, England
@virginmedia We managed to get through to your team on the phone yesterday and they said they will call us back. It started working again yesterday evening but it’s an on and off problem we have had for weeks so needs looking into properly which I hope will happen soon.
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia But they don’t cancel when I ring up so why would I waste my time doing that. I’m not spending another hour on the phone to achieve nothing again.
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Ems ☾
(@EmsAlice) reported
from
Bracknell, England
@virginmedia It’s now been more than 48 hours and once again our catch up services and virgin media store is down and unavailable ... this time with no known local issue. What am I meant to do?
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quentin gunderson
(@join_the_Que) reported
from
Reading, England
@virginmedia is almost harder to leave than the EU! 3 days, 5 calls (4 hang ups!) Several wasted hours online.
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Dawn Fabbricatti🇿🇦🇮🇹
(@DawnFabbricatti) reported
from
Reading, England
@virginmedia You LITERALLY cannot be serious right now? Is this how you believe my issue will be solved? And yes, in the last 19 days I have rebooted twice.
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Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia Very poor service today - internet cut out at least three times, during separate on-line meetings -once at 9.50, once late morning, once mid afternoon. What was going wrong ? RG4 Area31
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James Goodliffe
(@jgoodliffe_) reported
from
Maidenhead, England
@virginmedia whys my internet so terrible in SL6? I pay for 350 and I’m getting 8..
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia Nope. No one has contacted me again, which is pretty much what I expected. If you want to come and do the outside work and fit the cables you’re more than welcome to. But my Sky broadband is being installed Wednesday so and I’ve tried to cancel my contract 3 times now so I’m done
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Kathy mckenry
(@KathyMck1962) reported
from
Reading, England
@virginmedia can you advise how much longer our internet will be down in the Tilehurst Reading area had no internet since 8pm yesterday? ?
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Greg Emmerson
(@gregemmerson_) reported
from
Reading, England
@virginmedia Completed the tests with the app, one room poor coverage
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia I’ve phoned up twice to cancel and you sent me a £5 off voucher so that clearly hadn’t worked. No one has responded to my message either so that’s not looking great either
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Neil Aston
(@naston23) reported
from
High Wycombe, England
@virginmedia I’ve called twice now to cancel and was very specific the 2nd saying, and then sent me a £5 voucher. So why would I waste my time calling them a 3rd time? Everyone I’ve spoken to has been useless and unhelpful 755136803 Here’s my account number, can you cancel it please
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A
(@ambreenfarooq15) reported
from
Reading, England
Virgin media is sooooooo ******* ****
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Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia When your expensive fibre broadband crashes in the middle of an online meeting with an MP this is bloody frustrating and unacceptable. Your service is often unreliable in the middle of the day. Can it be fixed or do I need another provider as backup?
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John Mitchell
(@LordConnaught) reported
from
Reading, England
Day 4 of trying to get hold of @virginmedia technical support. Quite incredibly I just got a phone call from their marketing team trying to offer me deals. I said I didn't want any deals, I just want my Tivo box replaced as its broken. The woman hung up on me. Disgraceful.
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Marta
(@vikingmarta89) reported
from
Reading, England
@virginmedia why since Monday is so bad signal in Reading West ? I’m not able to work !
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gareth moore
(@gareth5274) reported
from
Maidenhead, England
@virginmedia any chance of any help, been phoning since Friday and still getting nowhere. Ta.
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John Mitchell
(@LordConnaught) reported
from
Reading, England
@virginmedia day three of sitting listening to your hold music unable to speak to anyone. My Tivo has gone pop. Any chance you can help please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Supermanfriday
(@Supermanfriday) reported
@virginmedia This is the issue. We at Xmas let your engineers use our connection for next door. Cos we nice. And they couldn’t get to the box So then we had to ring you to come out because you never came back They came pissed about then went leaving exposed wires etc
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Shazbat
(@SharonShazbat61) reported
@virginmedia Thank u for replying. It is isolated to the 1 device. It brings up my home network, I click on, it says enter pw do so, banner comes up “Unable to Join network”. No option visible to forget n rejoin it.
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🇺🇦 Thomas 🇺🇦
(@StormChaser22) reported
@virginmedia STILL GETTING EMAIL TIMEOUTS!!! PULL YOU GOD DAMN FINGERS OUT OF YOUR BACKSIDES AND FIX THIS ENRAGING AND DELIBERATELY DELAYED PROBLEM!!!!
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Nick
(@NickSinghR) reported
@virginmedia @virginmedia it’s been an awful experience. Some sort of compensation would be great. It’s LS8
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Daniel Paul
(@Radarbell) reported
@mikejjennings @dwstatic @virginmedia Lol fair enough, I’m going to change as soon as my contract is up though their customer service is the worst I ever experienced
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JT
(@JayTeeUK) reported
@virginmedia why is my internet down again? And why am I paying for this?
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andrea crosby
(@andreac14064810) reported
@virginmedia Wrong email I’ve never used it but I need to as in November I’m cancelling
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the unknown
(@ihavealotosay) reported
@virginmedia my landline no longer works too so I can’t call to be put through to an advisor I’m sick of speaking to the automated service I need someone to fix this issue TODAY
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Christopher Smith
(@ChrisSmith_92) reported
@virginmedia I tried other networks and Movistar is the only one I get signal with, the others don’t?
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JohnBLFC19*
(@Johnb2005) reported
@virginmedia The account is in my mums name who is a pensioner but she's that distressed about it she doesn't want to talk to them on the phone, I'm now looking into a better provider and a better service, think I'll see what BT or Sky can offer