Virgin Media Outage Report in Winnersh, Wokingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Winnersh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Winnersh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 23: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Winnersh, Wokingham, England
The most recent Virgin Media outage reports came from the following cities: Reading, Camberley, Farnborough, Aldershot, Wokingham, Basingstoke, Bracknell, Henley on Thames and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Total Blackout | |
| Reading |
Internet | |
| Camberley |
Internet | |
| Reading |
Total Blackout | |
| Farnborough |
||
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Winnersh, England
Latest outage, problems and issue reports in Winnersh and nearby locations:
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spookstvgaming
(@spookstvgaming) reported
from
Ash, England
@virginmedia I’m losing money fix it
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Jim Moore
(@HamiltonNashHR) reported
from
Winnersh, England
So @virginmedia is down again, and their 4G backup dongle has failed to take over AGAIN. In fact, it has never once failed over to 4G in any of the outages we’ve ever had. Why am I paying for this? 😡
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Dan O'Sullivan
(@dano_afc) reported
from
Frimley, England
@virginmedia what is going on with your customer service today????? Completely unreachable either on phone, online chat or your abysmal whatsapp service!!! Talk to your customers!!!!!!!
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Nattytude
(@nattytude) reported
from
Fleet, England
@virginmedia Internet is down in GU51 since yesterday. When will it be up? Can't report it online, because we have no internet for it to check with!
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Bowlesy
(@Chateauneuf64) reported
from
Wokingham, England
@virginmedia OK guys, could you ask your team behind the scenes to turn my BB signal up just a tad, you know, enough so it actually works? As your putting your prices up would be great to experience what I'm actually paying for now! Thanks
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Matt Rose
(@mattrose18) reported
from
Farnborough, England
@virginmedia TV is an issue. broadband is not. Tests are always either cannot connect at this time or say there is nothing wrong. Don’t see how my kit in the house can one minute have speeds on +300Mb to next to nothing?
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Paul Riddell
(@shombell) reported
from
Ash, England
@vmbusiness thanks for NOT INFORMING your business customers about a known outage that has been a fault since FEB 1st. Paying you for 1gb broadband and I simply cannot run a business with this type of service. Will look to cancel my service asap. You are clowns in disguise!!
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Matt Rose
(@mattrose18) reported
from
Camberley, England
@virginmedia Wired and yes. Seems to have stabilised for the time being. Hopefully no more issues
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@virginmedia Thanks @virginmedia perhaps you should be making the effort to get me to stay as a customer. Hopefully @SkyHelpTeam will be able to offer me something more cost effective
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Tony Phillips
(@Loafite) reported
from
Basingstoke, England
@SkyHelpTeam hope all is well, @virginmedia have just increased my bill again for broadband (£32 increase per month in the last 10 months, disgraceful) are there any deals for a Sky customer for broadband?
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia Suddenly came back online yesterday afternoon ...so suggests there was an issue elsewhere. Thanks for your replies
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Tony Redmond
(@tRed20) reported
from
Basingstoke, England
@virginmedia have a registration failure on my hub meaning no WiFi, broadband or TV available. Apparently no issues in my postcode??? Reset done same outcome 😔
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia You keep cutting me off when I call ! / just email the complaint number to a member of your UK team and ask them to call me, really not that hard
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia Phone call received this afternoon from your service centre but not about the complaint / when I asked about it they cut me off / email received from Resolution Team this afternoon telling me to ring your service line and have not read the complaint / total joke C-180123113
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia I am sorry but twice in 45 mins they cut me off as they did not know how to resolve the issue / easy way out
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Mark in Hants 🇪🇺 🇬🇧 🇺🇦
(@markinhants) reported
from
Aldershot, England
@virginmedia I’m asking your team whether they want to do anything to match that to keep a customer but I keep connecting someone new & around I go again. Happy to DM or take a call from someone
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
@virginmedia Yes. And there customer service email. I also tried the contact number. But not accepting calls. Surely this should be automatically credited to me. I shouldn’t have to chase it. Sent loads of emails over the last few weeks now. I’ve just been ignored.
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The Big Gay Review
(@thebiggayreview) reported
from
Basingstoke, England
WiFi went down in the middle of watching Halloween Ends. 4G signal also unresponsive. Stuck on very slow 4G. Virgin Media say it’s possibly a hardware fault and want to send someone Monday. No. I’m not waiting 72 hours with no internet. I’ll implode.
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Cameron🏴
(@CRJG_) reported
from
Bracknell, England
Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account
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Sharon Leaver
(@leaver_sharon) reported
from
Bracknell, England
@virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mattbloke
(@Mattbloke3) reported
@SkyUK @weareopenreach it seems like Openreach are the problem. Yr engineer couldn't connect the wire but disappeared, not returned, but told Sky it was connected, who told @virginmedia who cancelled our current internet
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Marilyn
(@womaninblue1050) reported
@Laura_Marti75 @virginmedia I feel exactly the same Laura. “Some customers are currently having trouble linking their Virgin Media accounts to their Virgin Media O2 ID, even with matching email addresses. This is due to a technical issue affecting parts of our system, and we're actively working on a fix”.
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Marilyn
(@womaninblue1050) reported
@virginmedia This is the issue. “We found your Virgin Media account but we can’t link it to your Virgin Media O2 ID right now”. I rang your call centre who say that they can’t help as this issue is ongoing for everyone. Is this true? And if so, why aren’t you highlighting this?
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Anbu B
(@Anbu_Batumalai) reported
@virginmedia @virginmedia I spent 20 mins with ur automated customer service, absolute disgrace. I just need to find or set up PIN for my sky sports package but there is no way I can do that with ur automated service. Ur customers does not have days to spend with ur automated services
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Anbu B
(@Anbu_Batumalai) reported
@virginmedia @virginmedia I spent 20 mins with ur automated customer service, absolute disgrace. I just need to find or set up PIN for my sky sports package but there is no way I can do that with ur automated service. Ur customers does not have days to spend with ur automated services
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Anbu B
(@Anbu_Batumalai) reported
@virginmedia @HISTORYUK @virginmedia I spent 20 mins with ur automated customer service, absolute disgrace. I just need to find or set up PIN for my sky sports package but there is no way I can do that with ur automated service. Ur customers does not have days to spend with ur automated services
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Martin hunter
(@Mhunter6705) reported
@virginmedia @O2 What the hell is wrong with your broadband ?also cannot sign in to my accout to check the status of your ****** service as it keeps sending a verification link and not signing me in
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Anbu B
(@Anbu_Batumalai) reported
@virginmedia I spent 20 mins with ur automated customer service, absolute disgrace. I just need to find or set up PIN for my sky sports package but there is no way I can do that with ur automated service. Ur customers does not have days to spend with ur automated services.
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PG𝕏
(@PaulGrayburn) reported
@O2 and @virginmedia….what a match made in piss poor heaven you lot are at the moment 💩
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rui igieh
(@IgiehRui) reported
@virginmedia This is unacceptable I work from home and I am being informed that my broadband will not be fixed till 5pm within 2 weeks of install , in the time I was with @TalkTalk nearly 8yrs, the service hardly ever left me an entire day without any access to the internet.