Virgin Media Outage Report in Ascot, Royal Borough of Windsor and Maidenhead, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Ascot come from postal codes SL5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ascot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ascot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ascot, Royal Borough of Windsor and Maidenhead, England
The most recent Virgin Media outage reports came from the following cities: London, Chertsey, Slough, Aldershot, Walton-on-Thames, Farnborough, Bracknell, Fleet, Addlestone, Woking, Camberley, Marlow, Windsor, Guildford and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Weybridge |
Internet | |
| London |
TV | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
TV | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ascot, England
Latest outage, problems and issue reports in Ascot and nearby locations:
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Martin COYS
(@Dusty19646) reported
from
Hillingdon, England
Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.
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Adrienne
(@adimarlow) reported
from
Camberley, England
Switched to @virginmedia broadband in Nov ‘20 and agreed to pay more per month than I was paying before just to get reliable broadband. Now I find myself never using the Wi-Fi at home and the kids having to use my phone data to complete school lessons and work as it is SO BAD 😡
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi, yep. It’s been poor for over 4 days and non-existent for nearly 36 hours. Yes, I’ve checked BB status, it’s supposedly OK, yes I’ve rebooted, yes I’ve factory reset, multiple times. Still no BB. Still have to go to office, no choice unfortunately. No BB = Big health risk🙁
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Mike Grimmel
(@mikegrimmel) reported
from
Hillingdon, England
@virginmedia utterly dreadful service which has been deteriorating week on week until today I have 350Mb at the speed of dial up and a TV service that just doesn’t work. Sort it out
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Theo M-T🏎🏁✝️
(@BowenKnight_24) reported
from
Spelthorne District, England
**** Virgin Media and their bullshit WiFi man😒
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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Andrew Clemens
(@andrewclemens78) reported
from
Datchet, England
@SkiProJG Never had anywhere near what we are supposed to get and we are about to get a price hike soon to thank us for being a loyal customer. Can I get hold of anyone to discuss this at @virginmedia’s end? Can I f...!!
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Flexford, England
How do we resolve our internet problems if there’s no one at Virgin Media who’s willing to help, or speak with us??... please sort it out before our router finds a new home in the recycling bin.... @virginmedia why does it have to revert to shouting out loud on social media?...
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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John Neilson
(@flyingjok) reported
from
Camberley, England
@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia hey there - lost all connectivity at home suddenly this morning and can’t get through to any of your helpline numbers. Is there problem in GU15 3HY area. Can’t understand why 150 and external numbers are either not connecting or just showing as constantly unavailable
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Verified Jedi
(@LoZeno) reported
@Sparkle_71 @dhrutishah @virginmedia If their internet doesn't work, they can't use the Virgin media phone; and today's outage has affected also the emergency lines given to vulnerable customers. So the only way to call Virgin Media is to use non-Virgin Media phones.
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Ben Rawson-Jones
(@rawsonjones) reported
@virginmedia You should have been aware many hours ago when your customers were. Are you hiking prices next month to pay for new yachts for fat cat CEOs rather than a better service to the public? Prices high enough already.
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Just a number
(@BTCrypto1) reported
@virginmedia I really understand that sometimes issues can happen but what about when we have to negotiate our bills all the time, or every time our contract expires... if the culture is not changed I'm done with you, paying over £100 a month is not worth the stress
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Lauren
(@leg999) reported
@virginmedia Were you waiting for the press to start reporting on the outage before communicating to your customers? Or waiting for it to be fixed? The outage didn’t disappoint me, the total silence from the company did.
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⚽️⚪️⚫️Lynsey ⚫️⚪️⚽️
(@Lynsey_nufc) reported
@virginmedia We’ve had poor service since November 2022 ! Engineer out last week confirms we have had multiple drop outs even one day with no service at all . System says you will get auto compensation no need to log . But yet no compensation just an increase in monthly bill #timetomove
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Callum Dean
(@CypherCookie) reported
@vmbusiness yo maybe make a statement about the outage for your business customers?
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Steven
(@Steven99990817) reported
@dhrutishah @virginmedia If its a backup unit (BBU) your parents have had installed, they are only able to call emergency services from it if their broadband has gone down. They are fitted with a sim card incase of a situation such as this one.
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Darren Hughes
(@scoobyfizz) reported
@SenseMakesNone @virginmedia a telecoms company like VM would have maintenance work and network work going on overnight rather than daytime. There also would or should have been a priorty 1 escalation of this issue happening regardless of time of day. The would have known about it around 2am at least
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Zai
(@Zait0bu) reported
@virginmedia Pretty embarrasing lack of communication and service literally the day before you bump up everyone's prices. You have a monopoly in my area or I would be gone in a heartbeat.
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Sarah Fenn
(@SarahFenn13) reported
@virginmedia I'm having to hotspot my personal phone to work. I doubt you will compensate me for my personal data loss. Having your service pages down is unforgivable too