Virgin Media outages and service status in Ash, England

Problems in the last 24 hours in Ash, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ash, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ash, England

The most recent Virgin Media outage reports came from the following cities: Ascot, Farnborough, Guildford, Camberley, Fleet, Aldershot, Addlestone, Chertsey, Yateley, Wokingham, Lindford, and Bracknell.

City	Problem Type	Report Time
Ascot	Internet	22 hours ago
Farnborough	Internet	1 day ago
Guildford	TV	8 days ago
Guildford	Internet	8 days ago
Camberley	TV	9 days ago
Fleet	Wi-fi	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Ash, England

Latest outage, problems and issue reports in Ash and nearby locations:

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 19 seconds ago from Spelthorne District, England

  @virginmedia once again I have no Virgin media services at my home. I can’t even log in to my Virgin media app or access the Virgin media website by using my phone data. I have no way of checking the service status. TW15 area

• 
  Paul Mackenzie Ross (@pmross) reported 28 seconds ago from Farnborough, England

  @sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?

• 
  Jacqson (@JacquelineCabl9) reported 1 minute ago from Laleham, England

  @spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad

• 
  Wakeford Fireplaces (@WakeFireplaces) reported 16 minutes ago from Send, England

  @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 18 minutes ago from Spelthorne District, England

  @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

• 
  Katie Girdler (@KGirdler) reported 26 minutes ago from Guildford, England

  @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

• 
  Paul Mackenzie Ross (@pmross) reported 29 minutes ago from Farnborough, England

  @GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*

• 
  Daniel Sherlock (@mcsherlocks) reported 30 minutes ago from Wokingham, England

  @virginmedia Internet down at the moment in Woking also yesterday. Checked with my neighbours also down so is system wide

• 
  CM40 (@CM40UK) reported 31 minutes ago from Blackwater, England

  @virginmedia Sadly I am not, as I have never any compensation for the lost of my connection, I lost Wi-Fi for about hour yesterday but as normal virgin media are not up holding its guarantee. I an@self-employed and the one thing I rely on is my internet connection.

• 
  Robert Hallam (@Robertfhallam) reported 35 minutes ago from Spelthorne District, England

  @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

• 
  Kelvyn Taylor (@Vibroseis) reported 35 minutes ago from Egham, England

  Virgin Media is down, so guess I’ll have to spend my leave reading books and playing guitar.

• 
  Peter ***** (@hoarp001) reported 40 minutes ago from Fleet, England

  @virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?

• 
  Ems ☾ (@EmsAlice) reported 41 minutes ago from Bracknell, England

  @virginmedia We managed to get through to your team on the phone yesterday and they said they will call us back. It started working again yesterday evening but it’s an on and off problem we have had for weeks so needs looking into properly which I hope will happen soon.

• 
  john rice ✊ (@ricey1974) reported 42 minutes ago from Spelthorne District, England

  @virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.

• 
  PaulineAyres-S/W (@paulineayres) reported 45 minutes ago from Blackwater, England

  Omg @virginmedia the worse service you could possible get 😡

• 
  Becky Morrish (@BeckyMorrish13) reported 51 minutes ago from Camberley, England

  Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?

• 
  Paul Mackenzie Ross (@pmross) reported 53 minutes ago from Farnborough, England

  @SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.

• 
  itsnotOK (@itsnotO56763609) reported 53 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  Paul Mackenzie Ross (@pmross) reported 53 minutes ago from Farnborough, England

  ‘ere, @VirginMedia, it’s been a full month now of totally unreliable service at my house; 5 engineers later, with the last call to 0345 454 111 on Friday saying you KNOW there’s a problem and it WILL be fixed in 24 hours. I called bullshit. I was right. Sort this out!!!

• 
  Paul Collier (@Pablocollier) reported 55 minutes ago from Wokingham, England

  @virginmedia Sorry but no. If you can't monitor your own service provision why should I ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lee (@LeeDeacy90) reported 6 minutes ago

  @LowerNorthBank @virginmedia So bad & such an idiotic decision to do it this weekend. You about later?

• 
  Gary Adams (@GazzaAdams) reported 7 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have had intermittent service for most of the day and had to hotspot from my phone to be able to work, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Virgin Media News (@VirginMediaNews) reported 10 minutes ago

  Prince Harry, Elton John and five others have been ordered to pay an initial £9.5 million to the publisher of Britain’s Daily Mail following their failed privacy case. The group had accused the publisher of unlawful information gathering - claims it denied. The judge found there was insufficient evidence to support the claims and said there was a possibility the reporting came from legitimate sources. The £9.5 million payment must be made by August 28. More on Virgin Media PLAY

• 
  P.J (@creepingjesus00) reported 12 minutes ago

  @virginmedia Hi sent you a DM due to lower speeds on broadband but paying for a 1gig service.

• 
  Sugar_Rayne (@Sugar_Rayne) reported 14 minutes ago

  Is there an issue with the Internet in the L14 area, mine keeps dropping off 🤔 @virginmedia

• 
  Scarlett Shaw (@ScarlettShaw) reported 16 minutes ago

  Do yourself a favour. DO NOT use the one touch switch service with @SkyUK or @virginmedia. Still paying for both for weeks. Virgin continues to bill me despite me having sent back their equipment. The whole thing is a con. Be warned. @Ofcom

• 
  Paul R Jackson (@PaulJack662016) reported 16 minutes ago

  @APTSArchive @virginmedia Awful to hear - these big companies are terrible at customer relations. Hope the move goes better then dealing with Virgin Media.

• 
  Karen Paterson (@kazzamca) reported 17 minutes ago

  @virginmedia @JohnMac22756388 I got the same text and haven’t reported any issue

• 
  Shen 😈🗡️ (@ShenArriorVT) reported 19 minutes ago

  ******* VIRGIN MEDIA FIX YOUR **** RAAAAAH

• 
  Cookie (@chrissincl29564) reported 19 minutes ago

  @stephenm68 @virginmedia That is awful. Virgin media have really done down hill in looking after their customers. All they care about is customer acquisition