Virgin Media Outage Report in Ash, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ash, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ash and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Ash, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Fleet, Aldershot, Camberley, Guildford, Godalming, Bracknell, Wokingham, Ascot, Woking, Yateley, Farnborough and Bagshot.
| City | Problem Type | Report Time |
|---|---|---|
 Fleet |
Internet | |
| Aldershot |
Internet | |
| Camberley |
Phone | |
| Aldershot |
Wi-fi | |
| Guildford |
Wi-fi | |
| Godalming |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ash, England
Latest outage, problems and issue reports in Ash and nearby locations:
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia Is this related to this breach. If not that’s even worse and just says the service is really bad
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Bloor
(@alexbloor) reported
from
Bracknell, England
In case it affects you looks like virgin media are currently having problems.
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Gary Smith
(@smithsterbloke) reported
from
Bracknell, England
Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia
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Sian Prime
(@SianPrime) reported
from
Guildford, England
@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia can you please cancel my sports subscription because there have been no live sports. Thank you
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Philip E Davies
(@philip_e_davies) reported
from
Wokingham, England
@sabrakhan @virginmedia Mine used to be fast but got very slow a couple of weeks ago
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alex barnicoat
(@BarnicoatAlex) reported
from
Chertsey, England
@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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Macsi
(@mmaaccss) reported
from
Wokingham, England
Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!
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Gary Murphy
(@GaryMur52215667) reported
from
Farnham, England
I’ve had to write this as I think the virgin media wireless hub is rubbish, since lockdown I’ve had to reset my router several times a day as we keep losing signal, to the point I’ve gone out and bought my own router and I’m now using modem mode, please fix your rubbish routers!!
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia Already done that and run tests nothing..and it’s still a mess. My wired connections are also going super slow as well as WiFi
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Macsi
(@mmaaccss) reported
from
Wokingham, England
@CarolynBe @virginmedia Still not working for meeee :( Xx
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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Najm Khan
(@rohaaminho) reported
from
Farnborough, England
@virginmedia I signed up to your service & order a sim only deal. I’ve been trying to order another one but can’t log in to my account. Keeps saying there has been a problem and try later. This is my first ever experience with Virgin. I can’t log in nor can I place my order #firstimpressions
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Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
@lastdart @virginmedia I am with you on this one. They may have me over a barrel right now but when this is all over and normal service is resolved they can say farewell to this customer. If this is the way they treat loyal customer then #SirRichardBranson is in for a big expensive shock.
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia Truthfully, your engineers are hopeless. WiFi is not working properly throughout the flat and I pay you lots of money for a bad service..
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia I just paid my bill on the phone. Via automated service. Its taken pmt. Now on hold for 35 minutes.. Don't even know why.. Any answers
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GeraldineMcCambridge
(@gerimcc) reported
from
Aldershot, England
@virginmedia @Virgin_Victoria For a start my phone keeps coming up as no service available and your csa says I need a new sim card,!!!! WiFi in my flat is rubbish and keeps dropping out. They won't come out to look. Have complained 10+ times but no one cares. So after 20+ loyalty to your company I expect more
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia how do I cancel a subscription on one on my boxes , also do you offer discount with a defence discount card
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Alex George
(@woodsa164) reported
from
Wokingham, England
Virgin Media on Twitter right now: We are sorry about the outage and are working hard to fix the issue. CTRL+C, CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Page
(@motiv8j) reported
@virginmedia Still not working. I tried my laptop and the website said to come back as it was down. Also all my apple products raise an error against my virgin mail account. I tried deleting and reapplying my account on an iPad now it won’t find the account. Help please.
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Steffi 🦄
(@steffimoore15) reported
@virginmedia Terrible service and now been on phone for over 1 hour to the construction team
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G 🇨🇾💙 💜
(@Georgieporgy69) reported
@virginmedia yet again … every day since 24th WiFi has gone down in my area. Please sort this blood thing out and a refund of loss of services is required…. Your contract has been breached !
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Abdul Khan
(@AbdulQ_Khan) reported
I called @virginmedia and spoke to 2 reps who bounced me from 1 service to another and then cut me off.
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Rhoda Macdonald
(@RhodaMacdonald) reported
@virginmedia 2/2 And I’ve now just been told by one of your support team that the earliest I can get an engineer is Tuesday. This is completely unacceptable. Please can you help?
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Rhoda Macdonald
(@RhodaMacdonald) reported
@virginmedia It gets worse. 24 hours with little or no signal. Having been told yesterday that because the fault was yours, not that of my equipment, an engineer would be despatched urgently despite it being a public holiday. 1/2
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Richard Barrett
(@richardluddite) reported
@virginmedia My TV has been down all morning and cannot figure out why.
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Ailee Baxter
(@AileeBaxter) reported
@virginmedia my 84 year old mum’s phone not working - no engineers until Tuesday! Vulnerable and alone - no emergency calls???
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Eric kerbey
(@eric_kerbey) reported
@richardbranson It kind of makes me mad when I see this because I'm paying for service what this gentleman owns Virgin media Very bad customer service and service multiple times loss of service and no compensation they say I do not qualify for days of Bad service Well I will not be staying😡
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john raitt
(@jlraitt) reported
@virginmedia I asked for Virgin to fix my telly - did they hell. Stop all these lovely words you don't mean - be honest if you can,