Virgin Media Outage Report in Ash, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Ash, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ash, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Ash, England
The most recent Virgin Media outage reports came from the following cities: Guildford, Bracknell, Ashford, West Byfleet, Camberley, Staines, Farnborough, Woking, Egham, Fleet, and Aldershot.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford
|
Internet | 4 days ago |
|
Bracknell
|
Internet | 4 days ago |
|
Ashford
|
Wi-fi | 11 days ago |
|
West Byfleet
|
Internet | 13 days ago |
|
Bracknell
|
Total Blackout | 13 days ago |
|
Camberley
|
Internet | 14 days ago |
Community Discussion
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Virgin Media Issues Reports Near Ash, England
Latest outage, problems and issue reports in Ash and nearby locations:
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gonzo (@pears0) reported from Camberley, England@virginmedia We are sorry you are still waiting to be connected to one of the team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems. This may mean a delay in being transferred to one of
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Ems (@EmsAlice) reported from Bracknell, England@virginmedia We just purchased a film from the media store and it won’t play - just is stuck at 0 minutes 😡 we’ve restarted our box but always have problems like this with catch up especially… not ideal when we’ve paid money to rent a film! Can you help at all?
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Nick Batch (@WashedBatch) reported from Guildford, EnglandDoes anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
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𝓓 𝓪 𝓶 𝓲 𝓮 𝓷 (@DamienPSmith) reported from Bracknell, England@virginmedia how soon before that issue is resolved? I’m in the RG12 area? Trying to work from home
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Callum Penny (@callum_penny) reported from Fleet, England@virginmedia no WiFi for the past 4 hours now… have ran tests to solve issues. Says service is fine in area again now but still nothing? Gu52 area code
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Daniel Evans (@ChavdogEvans) reported from Farnborough, England@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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Robert Hallam (@Robertfhallam) reported from Spelthorne District, England@virginmedia awful awful service. 1hr 8 minutes to be put through to retentions to be offered a more expensive deal!! Appalling
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Johno (@Levellers66) reported from Spelthorne District, England@virginmedia 42 days without TV so talking to cancellations as VM aren't even offering to try and fix the problem before 20th Nov. Leaving after nearly 10 years. Feels like a good win for VM, clock stops on compensation, penalised as under contract and you don't have to fix the problem 😒
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☁️ Chris Reddington (@reddobowen) reported from Winnersh, England@virginmedia - Internet seems to have gone down in RG41, and your status page isn’t working. Can you confirm / when will it be back? Thx
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stupotpot 🏳️🌈🌹🏃🏻♂️ (@stupotpot) reported from Spelthorne District, England@virginmedia apparently there are no issues in my area…my lack of broadband (after 2 restarts) suggests otherwise.
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Paul Mackenzie Ross (@pmross) reported from Farnborough, England@virginmedia Nope. There’s “nothing wrong” with the broadband according to the status page. Never is. It’s always the hub supposedly downloading updates. 10 weeks of this now, getting a bit bored of the lack of service TBH. This needs to be escalated.
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gonzo (@pears0) reported from Camberley, England@virginmedia so, I've been trying for over 3 hours now to cancel my contract and absolutely no progress made so far!!! 3 hours. Surely this is a breach of ofcoms rules to make cancellation a reasonably quick and easy process!?
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Carol Rothwell (@CarolRothy) reported from Wokingham, England@virginmedia hello. Please could you advise how on earth I get in touch with someone by phone??. I’ve spent 15 mins navigating website to try and get to a person rather than a bot. I need to report an equipment fault which isn’t service specific
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Daniel Bonilla (@danbon1973) reported from Wokingham, England@virginmedia how do I check my virgin status if the status page doesn't work? Is there an outage in GU21 area?
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Wendy Earle (@wearliegig) reported from Guildford, England@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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Vito Serafino (@vserafino19) reported from Farnborough, England@virginmedia @tandcbroking Either a lot of people are checking the service status on the website or that site also not working. Cheers
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Flo (@Flozephine) reported from Bracknell, England@virginmedia no broadband in RG12 for over an hour - can’t report on your service status page as it appears down? Any update gratefully received 🙏🏻
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Katie Girdler (@KGirdler) reported from Guildford, England@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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Paul Riddell (@shombell) reported from Ash, England@vmbusiness total loss of internet service again in GU12 area. Becoming a regular occurrence, almost weekly!
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Peter ***** (@hoarp001) reported from Fleet, England@virginmedia my broadband is running at 10mbps (supposed to be 200). The app has done a "scan" and it says there is a network error and check back in 24 hours. Problem is, it's still slow three days later and there appears to be no more help on offer. Now what?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Bright (@NickBrightDJ) reported@virginmedia I need an engineer but you lot make it impossible to speak to someone. When I do get through I get put through to several different people until eventually I get cut off (happened twice now). I just want an emergency engineer, why is it so hard??
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Greg Gallagher (@galgertron) reported@virginmedia #virginmediadown Hi Virgin Media, please help!At 3:55am in SO19 this morning (13.01.2021)- no internet no voip. Please fix ASAP as my Dad has Dementia and it is vital I am able to stay in touch with him. Thanks.
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Wayne Nightingale (@CambsExecCars) reported@virginmedia Unfortunately we can no longer ring again, it’s totally pointless, we can never get to speak to people who can help , they DO NOT UNDERSTAND what we r telling them that we DONT HAVE A ACCOUNT WITH NETFLIX but you continue to deduct from her bank ! You need to contact her NOW
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Tina Cunliffe (@CunliffeTina) reported@virginmedia Been waiting for 3 days everything o get asked do o still need help. Then I am told to wait then I don't hear
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OldSparky (@OldSparky6) reported@mikeeddie83 @virginmedia @LozzaFox Yes I know. But not all people have data on their phones, or even a smart phone, and get the same crap direction from Virgin.
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Paul Coxhead (@paulyc1966) reported@virginmedia I am still having problems but have just resigned myself to the fact that this is the poor level of service I am going to get from your company because your ability as a business to deal with customer service issues and answer calls in less than an hour is obviously too hard
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EM (@Eclairex_) reported@virginmedia - WiFi disconnecting and reconnecting (for about 7 hours) - All cables unplugged / replugged - No issues shown on Hub or no known issues in area
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Stuart Brereton (@stuartbrereton) reported@virginmedia I have been trying to contact you for MONTHS (since April 2020) about my package. Web chats never answered, on hold for 60+ mins and still no one to talk to and on one occasion after holding for 50 mins I was hung up on! How can I contact someone please? PLEASE!
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Camp Counselor Summers (@WW_InterLie) reportedDear @virginmedia please explain to me why my 100mbps broadband is currently reading at between 9 and 30 mbps and won't allow me to work from home smoothly? I've had problems every morning this week between 8-10am. Not acceptable.
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Dunestorm (@turian333) reported@virginmedia Thanks, I did see others complaining at the same time as I did yesterday which is why I thought it was some sort of regional outage.