Virgin Media Outage Report in Ash, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ash, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ash and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Ash, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Camberley, Aldershot, Guildford, Chertsey, Woking, Fleet, Farnborough, Addlestone and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Total Blackout | |
| Aldershot |
TV | |
| Aldershot |
Internet | |
| Guildford |
Internet | |
| Guildford |
Internet | |
| Chertsey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ash, England
Latest outage, problems and issue reports in Ash and nearby locations:
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@GuseensLV @virginmedia Ah man, I’m with ya. 350MB here was fab until 16 days ago. Been “OK” today, had a relatively stable connection but it never crept over 10MB and that was if I was lucky *sigh*
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John Neilson
(@flyingjok) reported
from
Camberley, England
@ralphyallen @virginmedia Let’s see how long it takes @virginmedia to respond or put something out proactively. I’m trying to call the 0345 customer service number as well as 150 but having no joy getting through.
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andy
(@andy00169146) reported
from
Spelthorne District, England
@virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia Have to wait until Monday until an engineer can come out to fix whatever the problem is, I have never ever had a good connection, made many complaints but this is the worse ever. Intermittence connections causing me to need another @SlimmingWorld consultant to cover my groups 💔
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Linda Wroth ✯
(@sparklepixxie) reported
from
Egham, England
@virginmedia @virginhelp After waiting an hour & half on the phone!! Not even bothering to help us! .. You put us on hold 3 times then! Then you hang up!!! 🤬😤😡 ... Its disgusting! Loyalty means NOTHING!! #cancelling #BYE 👋🏻
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Thanks for getting the internet sorted but any reason why there is still no phone service or any information to explain?
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Theo M-T🏎🏁✝️
(@BowenKnight_24) reported
from
Spelthorne District, England
**** Virgin Media and their bullshit WiFi man😒
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@SinghT2j @virginmedia It’s been down a good 3 days in the last 14 here. Otherwise it’s either slow or randomly intermittent. They really need to sort their network out, it was never this bad until 2 weeks ago.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear diary, day 16 of poor/zero broadband. I called @VirginMedia, joined a queue, cooked, served & ate dinner, started watching The Simpsons then after 48 minutes of Jake Bugg and some other repetitive on-hold phone entertainment, they cut me off!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Hi AR, I was given no time at all, only that there were ongoing issues the last two weeks then he said 7-10 days. He said you were working on it, it would be fixed but no timescale. 15 days of unreliable BB is awful. Have had 100% outages of up to 36 hours.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Aargh. @VirginMedia broadband is down again, 20 mins here in GU14. That’s 13 days of poor service. I’m trying to WFH and daughter’s trying to do her homework online. This is infuriating.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Still no landline service to home and neighbour similarly. It’s been close on 24hrs - pretty irritated that there is no information coming proactively from your team to be honest but appreciate the social team’s responsiveness to my contact
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Called yesterday PM: engineer tested the line, said there were network issues despite status page saying to the contrary. Was told you were fixing the issue but today is day 15 and no BB since ~15:30 yesterday. I have to go to the office, no choice. Poor/no BB = risk my health 🙁
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
@virginmedia I have to wait until Monday for an engineer to come and fix whatever the problem is but never ever had a good connection and made many complains
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Your web site is not very helpful really - apparently the fault will be rectified by 08.40 this morning. Understand technical problems arise but it’s surely much better to provide proactive updates rather than to react in receipt of complaints?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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Will Matthews
(@wmatthew) reported
from
Fleet, England
@virginmedia is there a bandwidth issue in the network? I’m in Fleet, Hampshire #patchy #slow
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PaulineAyres-S/W
(@paulineayres) reported
from
Blackwater, England
Omg @virginmedia the worse service you could possible get 😡
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@sniveldirk @virginmedia Also it’s not reliable broadband. I’m suffering day 15 of anything but the 350MB connection I paid for. Right now it’s dead again. The lack of service forced me to have to work from an office today (again!) How unsafe is that?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Marialena Zinopoulou
(@MZinopoulou) reported
@virginmedia Things are very bad! I have no internet! I could not teach properly! Half my class materials weren’t acceptable online even using my mobile data! The internet is key infrastructure and a company that doesn’t understand that shouldn’t be dealing with the internet as a service!
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Rick W
(@R_Wilcox89) reported
@virginmedia Been told to mow wait 5 days for a new sim and you have frozen the 2nd line you applied without permission. I have raised a complaint now however will look to be escalating this!
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Petal
(@segar_petal) reported
@virginmedia Just follow your own process properly and send a replacement sim to people before you carry out your 5G swap. Virgin has let her down and now you cannot correct your error. Hiding behind ‘security process’. No breech of security happening. Get off the script and use common sense
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PaulF🙂💜
(@PaulF49317822) reported
@virginmedia This isn't the case, all they offer is that it's due to a technical problem there end. I'd hazard a guess that all the engineers are off due to the jubilee. But I have been made to wait at home for a non existing visit!
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Anne
(@AWumman) reported
@virginmedia @virginhelp Hello?? Are you still there? Can you help?
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Roth’s Child
(@TSheri14) reported
@virginmedia @wasaginga Because your staff hang up deliberately 100% of the time?
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Brian Turner
(@BrassTumshi86) reported
@virginmedia hope some1 can help my remote control has stopped working even with new batteries in it. Do you supply them for existing customers? TIA
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Carl
(@CarlPomford) reported
@MoneySavingExp thanks to your advice I’ve just got my Virgin Media package down from £123 to £90 p/m and they even increased my b/b speed! Yearly saving of £400. Package still includes all sports channels!!! A simple call and discussion about what new customers get helped!!!
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Originalblez
(@originalblez) reported
@virginmedia Level 2 customer service dungeon telling me that I can’t have broadband on its own but they can reduce my current package by £10 - is this a trick? I asked about X but they try to sell me Y. I’m not going to be deterred so easily. I want to see if there’s a level 3 dungeon
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👉Alan Tinkler👈
(@AlanTinkler) reported
@virginmedia The wi-fi has been poor recently with it regularly going down. Following self help I did reset the Hub