Virgin Media Outage Report in Ash, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ash, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ash and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ash, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Woking, Guildford, Fleet, Crowthorne, Bracknell, Camberley, Farnborough, Godalming, Wokingham, Ascot and Yateley.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Woking |
Internet | |
| Aldershot |
Internet | |
| Guildford |
Internet | |
| Fleet |
Wi-fi | |
| Aldershot |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ash, England
Latest outage, problems and issue reports in Ash and nearby locations:
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Martyn Jones
(@TheonlyJonesy) reported
from
Fleet, England
@virginmedia don’t worry about supplying a service that I can use to work from home, I’d much rather leave the house in a pandemic to access stable broadband...!!!
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James the Electrician ⚡
(@jamesifoster) reported
from
Spelthorne District, England
@virginmedia Our Internet is down TW18, Staines-upon-Thames
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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stevemason
(@EssarrMason) reported
from
Aldershot, England
@virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
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mike
(@mikeperrin58) reported
from
Egham, England
Anyone having trouble with Virgin media broadband or is it just me ?
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia hey, it’s been slow going on broadband in GU14 since Tuesday.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Andy Routledge
(@drewalmighty) reported
from
Egham, England
Hey, @virginmedia, your customer service is abysmal. After being told you can’t install an internet connection until end of the month at my fiancé and I’s new address, you then hang up on us three times when we try to cancel our subscription. Feels like you’re running a scam.
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6thdr
(@6thDr) reported
from
Wokingham, England
Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I upgraded to the Ultimate Oomph package in Jan but still waiting for the order to be completed. I’ve contacted customer services on numerous times but no success, I’ve also raised a complaint. How do I actually get some help to complete the order?
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Paul Austin
(@BagshotTwit) reported
from
Camberley, England
@virginmedia I had my phone on me all day and didn’t have any missed call message. I have called numerous times and no progress. I understand you also can’t help me.
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Alison Jane Wilson
(@AlisonJaneWilso) reported
from
Camberley, England
@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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Chris C
(@a3racer) reported
from
Wokingham, England
@virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?
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Philip Furlong
(@PhilipFurlong2) reported
from
Wokingham, England
@virginmedia They say it's company policy and as it's with IT they can no longer help! 1 week and no further forward.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@NoHeroes94) reported
Anyone else’s Virgin Media internet is south wales gone or insanely slow? I have connection but it’s barely functional 1-2 mbps. @virginmedia
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media @virginmedia I upgraded my Internet and its the worst service ever. My Internet is on off on off on off on off and switches between 5g which is a big problem. Everything has to keep being reset. Its a lot of money for Internet thats dysfunctional.
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James
(@NoHeroes94) reported
Anyone else’s Virgin Media internet is south wales gone or insanely slow? I have connection but it’s barely functional 1-2 mbps. @virginmedia
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James
(@NoHeroes94) reported
Anyone else’s Virgin Media internet is south wales gone or insanely slow? I have connection but it’s barely functional 1-2 mbps. @virginmedia
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h
(@harryf57) reported
@vmbusiness I would like to cancel my business broadband account and move to residential and also use the residential tv service but I’m told this can’t happen until my contract expires - looks like I’ll be keeping my sky account now and moving broadband to them as soon as I can
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Daniel Kane
(@kandani1) reported
@virginmedia Hi, you need to make customers aware that you’re being used as part of a scam. People are ringing saying they are from Virgin Media and there is something wrong with their route. They then try and get people to download malware to “fix it”. People need to be warned
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James
(@NoHeroes94) reported
Anyone else’s Virgin Media internet is south wales gone or insanely slow? I have connection but it’s barely functional 1-2 mbps. @virginmedia
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Daniel Kane
(@kandani1) reported
@virginmedia Hi, you need to make customers aware that you’re being used as part of a scam. People are ringing saying they are from Virgin Media and there is something wrong with their route. They then try and get people to download malware to “fix it”. People need to be warned
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media @virginmedia I upgraded my Internet and its the worst service ever. My Internet is on off on off on off on off and switches between 5g which is a big problem. Everything has to keep being reset. Its a lot of money for Internet thats dysfunctional.
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media @virginmedia I upgraded my Internet and its the worst service ever. My Internet is on off on off on off on off and switches between 5g which is a big problem. Everything has to keep being reset. Its a lot of money for Internet thats dysfunctional.