Virgin Media Outage Report in Marlow, Buckinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Marlow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Marlow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Marlow, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Reading, Slough, Amersham, Bracknell, Chesham and Chinnor.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
||
| Reading |
Wi-fi | |
| Slough |
Internet | |
| Reading |
Internet | |
| Reading |
Internet | |
| Slough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Marlow, England
Latest outage, problems and issue reports in Marlow and nearby locations:
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6thdr
(@6thDr) reported
from
Wokingham, England
Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia @Ofcom please could you advise how I can make a complaint about @virginmedia been going around in circles on the phone, web and text with them and no resolutions.
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Philip Furlong
(@PhilipFurlong2) reported
from
Wokingham, England
@virginmedia They say it's company policy and as it's with IT they can no longer help! 1 week and no further forward.
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Ultra Mugnus
(@mkn1ght) reported
from
Reading, England
@monstroso @virginmedia A problem we all have.
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Bob Beveridge
(@BobBeveridge1) reported
from
Reading, England
@virginmedia When your expensive fibre broadband crashes in the middle of an online meeting with an MP this is bloody frustrating and unacceptable. Your service is often unreliable in the middle of the day. Can it be fixed or do I need another provider as backup?
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Andy Routledge
(@drewalmighty) reported
from
Egham, England
Hey, @virginmedia, your customer service is abysmal. After being told you can’t install an internet connection until end of the month at my fiancé and I’s new address, you then hang up on us three times when we try to cancel our subscription. Feels like you’re running a scam.
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Andy Barr 🇬🇧🇪🇺
(@AndyBarr79) reported
from
Reading, England
@virginmedia Hi see first tweet in chain, I have been waiting on CS whom I called and raised a call back complaint request with before I tweeted my frustration
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia 3 days I've been having non stop issues now! I can't work because of it being down (which is costing me money!). I scheduled an engineer visit, who can't get here until Friday and now just received a text to say its been put on hold! Wtf is going on.
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Dawn Fabbricatti🇿🇦🇮🇹
(@DawnFabbricatti) reported
from
Reading, England
@virginmedia You LITERALLY cannot be serious right now? Is this how you believe my issue will be solved? And yes, in the last 19 days I have rebooted twice.
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Pete
(@gonnella) reported
from
Woodley, England
@mattlintott @NetXL_dot_com Nice 👍🏻 got gig1 from @virginmedia but the upload is awful only 50mbit. Hope it gets increased to at least 100mbit soon.
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Richard Knott
(@reknott) reported
from
Burnham, England
Just been cut off after being on hold for half an hour to @virginmedia to chase my complaint that they haven’t responded to. Poor broadband speeds, poor connectivity and poor customer service. Shocking
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia @virginmedia seriously can someone please look at resolving this ASAP. Otherwise I want my contract cancelled and refunded for the lack of service for the last few days.
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Greg Emmerson
(@gregemmerson_) reported
from
Reading, England
@virginmedia Completed the tests with the app, one room poor coverage
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Marta
(@vikingmarta89) reported
from
Reading, England
@virginmedia why since Monday is so bad signal in Reading West ? I’m not able to work !
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gareth moore
(@gareth5274) reported
from
Maidenhead, England
@virginmedia any chance of any help, been phoning since Friday and still getting nowhere. Ta.
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Kathy mckenry
(@KathyMck1962) reported
from
Reading, England
@virginmedia can you advise how much longer our internet will be down in the Tilehurst Reading area had no internet since 8pm yesterday? ?
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A
(@ambreenfarooq15) reported
from
Reading, England
Virgin media is sooooooo ******* ****
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oluwa 🇳🇬
(@UrineMan) reported
from
Burnham, England
it should be illegal for virgin media to advertise their broadband as the fastest and most reliable. it’s absolutely ****
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DC
(@dc89lfc) reported
from
Slough, England
@virginmedia if i can't work tomorrow because of your useless service, i want my contract cancelled, and i'm going elsewhere. So many issues
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Andy Barr 🇬🇧🇪🇺
(@AndyBarr79) reported
from
Reading, England
@virginmedia I can't sign in as I no longer hold an account, your CS don't care and obviously fobbing me off and not raising complaints as requested, I will just pursue via FCA and/or trading standards.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Baker
(@neilb1973) reported
@virginmedia You’re also 3 weeks late installing my service (ordered 7/8 Aug for 26 Aug install) and haven’t even done the construction work required to provide me a service yet. Is that in your code of practice too?
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Marko Aleksandr Husak 🇺🇦🌻🚜
(@BundobustMarko) reported
@virginmedia absolute joke customer service today! 1 person hung up on me cos they couldn’t deal with the query, 2nd person transferred me blind, 3rd person was helpful. On the phone for an hour. Managed to Google the problem and sort it myself. Poor
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Chris Madden
(@Stokey484) reported
@virginmedia Finally managed to raise my complaint for over a month of stress and frustration caused by errors on my account (and in spite of your website not registering complaints), only for it to be closed about an hour later without any explanation. So angry right now.
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graham warren
(@grahamwarren) reported
@virginmedia You were supposed to be coming to install new broadband this Saturday 17th September but have delayed installation until Friday 30th. My existing provider have told me that my service with them will end 17th September. So I'll be without Internet for nearly 2 weeks?
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Adam James Plant
(@AdamJamesPlant1) reported
@virginmedia @skytv @bt_uk any new customer offers ? 👀
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Banjo
(@Chban1967) reported
@virginmedia No you provided a copy of a contract I didn't agree to then you did the usual send me round the houses for a month, zero customer service shambolic communication, promise to sort it then just grind u into submission
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SMcL
(@Alwaysneedluck) reported
@virginmedia @virginmedia now been waiting for over three hours on whats app to resolve a complaint for my 75 year old dad. Truly awful @richardbranson
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james thorn
(@jamesthorn14) reported
@spenjflairs @jayrayner1 @virginmedia Virgin don’t use BT cabling, they have their own network. They use to many years ago but stopped doing it so any problems with Virgin Broadband is theirs to fix.
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Shaun
(@shaun26black) reported
@virginmedia I was due to have a phone call back today regarding an update from an area manager who called me yesterday! I haven’t received this call and he told me he was off friday. Wtf is going on please? I’m sooo so close to cancelling the whole thing
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super woman
(@saima0609) reported
@virginmedia @VirginMedia_TV you guys are doing day time robbery by over charging your 15 year customer !!!! What a shame ! Hats off to your absolute crap customer care !!!! 🤬😡🤬😡