Virgin Media Outage Report in Great Missenden, Buckinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great Missenden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Missenden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 02: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Great Missenden, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Rickmansworth, Hemel Hempstead, High Wycombe, Aylesbury, Amersham, Chesham, Uxbridge, Great Missenden and Marlow.
| City | Problem Type | Report Time |
|---|---|---|
 Hemel Hempstead |
Internet | |
| High Wycombe |
||
| Aylesbury |
Internet | |
| Hemel Hempstead |
Internet | |
| Amersham |
Phone | |
| Hemel Hempstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great Missenden, England
Latest outage, problems and issue reports in Great Missenden and nearby locations:
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Ben there done that
(@benjamingardner) reported
from
Berkhamsted, England
@virginmedia @jonsmithmusic_ Perhaps it should be you guys telling Jon the update and not him having to hunt one down... again.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia trying to speak to someone, on hold for 62mins and get hung up on! Paying for M500 b/band and getting 97mbps is not on by any standards by guessing by your customer services you have no standards #poorcustomerservice #virginmedia
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Anna Goodger
(@anna_j_banana) reported
from
Hemel Hempstead, England
@virginmedia I’ve been trying to call the past two evenings to cancel my new package and both evenings I get the message saying that you’re too busy and to call in the morning. Not handy for people working full time! I just wanted to make sure that you don’t charge me for it!
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Joshua May
(@JoshMayormaynot) reported
from
Hillingdon, England
@virginmedia - 27 minutes on the phone to you to them be cut off! I have now been on hold for 34 minutes second time round so far. I have been on your app, but there are problems in the area; just want to find out why my phone is not working. Not feeling very like a VVIP!
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millie p RN RHV QN
(@melvinabrose) reported
from
High Wycombe, England
Virgin media just rubbish. Just so disappointed in a service that for the past 2 months has been rubbish. Worked all over the house and even in the garden for all the time we have been customers but now only working on one side of the house and not upstairs.
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𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿)
(@LGBTSwift13) reported
from
Hillingdon, England
@virginmedia i don’t tend to Tweet at brands much, but i’m actually disgusted by your mobile team. my direct debit was cancelled, i wasnt told about it, and then my service suddenly stops! had to call to find out it was blocked because the direct debit was closed! unbelievable!
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia Thanks for trying to help, it’s currently on 54 mins waiting another 8 mins and I’ll get cut off again
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paul davies
(@ayestawnie) reported
from
Hillingdon, England
@virginmedia got no TV, Internet or phone please help got code W02 on my TV
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Clare Foran
(@clarecloggs30) reported
from
Hillingdon, England
@virginmedia ur customer service is absolutely shocking trying to sort an issue on my mum's account and keep getting robbed off by offshore call centre I'm not happy would like to speak to someone that can actually listen and help
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AndyWilcock
(@AndyStamford) reported
from
Hillingdon, England
@virginmedia ... lost all TV, Broadband and Telephone in UB10 8SJ... your operative said it would be intermittent until 30th September!!!!_- Been down over an hour now and my wife and I are trying to run a business... and it’s all in the cloud!
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...
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Cal 🇬🇧 🦁🏁
(@ska_qpr) reported
from
Taplow, England
.@virginmedia £75 a month and you can't provide any Internet, phone line nor television. Nearly 12 hours and counting.... Never had this problem with @SkyUK
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AndyWilcock
(@AndyStamford) reported
from
Hillingdon, England
@virginmedia ... lost all TV, Broadband and Telephone in UB10 8SJ... your operative said it would be intermittent until 30th September!!!!_- Been down over an hour now and my wife and I are trying to run a business... and it’s all in the cloud!
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Daniel Pett
(@DEJPett) reported
from
Aldbury, England
Any tech journalists out there looking into @virginmedia poor customer service, ping @jonnypett for a chat.
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Darryl Robertson
(@Darryl1712) reported
from
Hemel Hempstead, England
Really wish sky did good broadband. The level of service from @virginmedia is shocking
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Jo Heritage-Harris
(@joheritage) reported
from
Chesham Bois, England
Just ended my internet contract with @virginmedia it was very much like communicating with a stroppy teenager. That plus the 48 minute wait on hold doesn’t make me feel like ever returning. Very poor customer service.
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Darryl Robertson
(@Darryl1712) reported
from
Hemel Hempstead, England
@virginmedia I just dont think it's acceptable to hang up on your customers 3 times in a row this morning... all I want to do is cancel.
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Darren Woodward
(@woodywatford) reported
from
Croxley Green, England
@virginmedia Rang that number, said there wasn’t much they could do. Re did my package as it is currently, and it was £2 more than what I got quoted on Saturday. So just over £30 a month more staying with you. Thanks for trying to help
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Andy Charman #FBPE
(@AndyRFCCharman) reported
from
Harefield, England
.@virginmedia my wife has just had to spend 55 mins, been transferred 3 times & had to repeat story each time just to get refund of money wrongly charged after #VirginMobile account cancelled! Appalling customer ‘service’ #poorservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DJ Ricky K
(@djrickyk) reported
@virginmedia Cool and thank you. Wifi not working for 7 days. V engineer reset my router to factory settings 7 days ago, since then my devices won’t connect. Virgin has said they won’t sent out an engineer to fix. 😩 But you’re engineer reset my router without my knowledge. #HELP
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David Orman
(@davidorman) reported
@virginmedia Was supposed to be yesterday. Finally. But apparently nothing has been resolved. Website says our service should be fine. But then we have to call and find out it’s weeks away from being fixed.
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sandra smyth
(@missmissteapot) reported
@virginmedia I reported it on the phone. I keep checking and it still states no problem in the area. Someone knocked over the silver box in the street and since then she has had no phone. She is my aunt who is almost 80. The guy said a engineer would call back but they never did.
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Tom Parry
(@TomParry93) reported
@virginmedia I was also without a broadband connection for those 14 days, as it was impossible to set one up without an engineer visit at additional cost which, again, is contrary to what I was told when I signed up for the package. At no point have I received either service.
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Cryptop
(@PlexiThor) reported
@O2 @virginmedia Please just allow your customers to modify/suspend and cancel unwanted services and contracts online. I shouldn't have to haggle with customer services. A lot of customers will switch to other providers who offer the simplicity to make choices. @Tesla mobile
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Tom Parry
(@TomParry93) reported
@virginmedia I did not cancel within the 14 day cooling off period, as I spent those 14 days waiting for the SIM card to arrive and the service to start. When it did not, and I was finally able to establish no account had been made with O2, I cancelled the service.
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Layla
(@Liz72591) reported
@virginmedia It always says no issues found. This happens every single time. The last time we got put through the 3rd person... who then admitted there was an issue. I want a refund, there are people in my house that work from home. We've had to use our data for work. I want a refund.
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Good Question
(@GoodOuestion) reported
@virginmedia Hi there, sorry for the delayed reply! I signed up online and would rather not have to call in. the live chat is actually a message service that requires whatsapp to work unfortunately and you don't accept emails. I sent a letter back in December but no reply!
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DJ Ricky K
(@djrickyk) reported
@virginmedia Oh dear god. The wifi worked before your engineer changed it and you’re charging me to get him out to set it back to the previous settings that worked? 7 days now with no wifi thanks to your engineer. **He changed my router settings without my permission. @LutzSchueler HELP!!!
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Badmanners
(@JohnRelen1) reported
Virgin media still says there is nothing wrong with the TV box yet I am still not receiving any TV channels and my barrister came to the house and I showed him all the connections are plugged him and still no TV service see you in the high court