Virgin Media Outage Report in Chesham Bois, Buckinghamshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chesham Bois, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chesham Bois and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 16: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Chesham Bois, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: London, Hayes, Maidenhead, Chesham, Aylesbury, St Albans, Burnham, Harrow, Greenford, Bushey, High Wycombe, Northolt, Watford, Ruislip and Hemel Hempstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chesham Bois, England
Latest outage, problems and issue reports in Chesham Bois and nearby locations:
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
Anyone thinking of signing up to @virginmedia - think twice. We live in NW London and are enduring day 6 of a total VM blackout - no WiFi and no TV. Not good enough.
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
@virginmedia Webchat team say problem is ongoing for a week and will be rectified on 2 April. But I receive daily texts saying problem has been rectified when it clearly has not been
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
Thanks for the retweet Christine. We are having a horrendous experience with @virginmedia, which is compounded by them sending texts which indicate that the problem has been resolved when it clearly has not. 6 days and counting with no service
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
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Karen Gerardi
(@KarenGerardi) reported
from
Harrow Weald, England
@virginmedia what a pile of s—t!!0ne week no internet or tv , can’t speak to no-one . Crap service ! 😡
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
@virginmedia Also, not one of the many text messages I have received during our 6+ days of VM Blackout indicate that the fault is a general area one to area. Please check the exact wording of the message. Terrible service from VM
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Martin Anthony Tett
(@MATatBucks) reported
from
Amersham, England
@virginmedia Also told that they don’t work on Sundays. I am very fed up. Terrible customer service.
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
@LeighRussell @virginmedia @PinnerLocal We have no WiFi - day 9 of a total VM blackout. Engineer supposed to arrive tomorrow. Dreadful customer service @virginmedia.
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Shanil Kawol
(@ShanilKawol) reported
from
Harrow Weald, England
@virginmedia The internet has been cutting off everyday the past week. 1st engineer came 2 days ago. He didn't fix it. 2nd engineer came yesterday and said he will come back today with new router. He didn't come... On the phone we are put on hold forever. Here as last resort now.
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Gail Yeats
(@gizmopusskin) reported
from
Hillingdon, England
@SagaUK you obviously don’t care about my holiday and assume that anyone who goes with saga will put up with appalling service as wont be young enough or tech savvy enough to use social media. So far, worst holiday of my life - no problems with Virgin or Wendy Wu. Just with Saga
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia broadband has gone down and your find your fault page isn’t working, you better not ruin #GameofThronesSeason8 for me #virginmedia #broadbanddown
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia Yes, it was down for about 30mins now back to normal
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Rafi
(@_Rafi93) reported
from
Harrow Weald, England
@virginmedia Thanks - I’ve run through it but it seems like an actual signal issue rather than a local config issue. I’ve also checked the coax cable on my end and it’s in securely (tried re-seating it as well).
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Roopa Gulati
(@roopagulati) reported
from
Harrow Weald, England
@virginmedia - the shocking thing is that I have received yet another text “Virgin Media Outage Update - ID: F007005291 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team” TOTAL LIES - we are on day 6 of NO service
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David Wright
(@davidoff1706) reported
from
Hillingdon, England
@virginmedia totally appalled by the waiting and the way I’m being treated only want to give my 30 day notice and cancel but no such luck feel stuck with this contract. Customer service is pushy and not bothered if you want to cancel.
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Gerry Dolan
(@gdolan19571992) reported
from
St Albans, England
@virginmedia our virgin media is down and cannot check status as your page not working, please advise. Thanks
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sujal Patel
(@_Master_P) reported
It really sucks that @virginmedia is the only option availabe to me. @zeninternet Hurry up and become available in my area!
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Sujal Patel
(@_Master_P) reported
@virginmedia just did a reset of my router thanks to one of you team members - speed is still atrocious. I cannot believe I now have to wait 30 days in the hopes they find an issue! WHAT A WASTE OF MY TIME AND MONEY! not even had it for 2 months and Im having issues.
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Zoe
(@cfcholland4life) reported
@virginmedia why are you causing me so much stress, WiFi issues for months, can’t send an engineer for eight days. 3 kids doing school work on teams & won’t give them free mobile data until the WiFi is sorted when I am paying your over £150 a month for this service😡
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Martha St. Arthur
(@marthastarthur) reported
@virginmedia just switched off our internet despite having spent over 10 hours on the phone to them over the last month trying to fix THEIR mistakes and being repeatedly hung up on and left on hold. **** you virgin and **** you capitalism and while I'm here **** you tories.
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سيد ثاقب احمد
(@saqs95) reported
@virginmedia I have had issues with my WiFi for a number of months now. No success in getting hold of a technician at all. Try to phone customer service they don't get back to you. Really awful service and they are supposed to be the best Internet service in the country.
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Rachael
(@mswalesenglish) reported
@smalltext1 @virginmedia @virginhelp Sky upgraded us (and it took our bill down - not sure how) during Lockdown 1.0 and we’ve had really consistent speed since then. I know they’re evil but needs must. Had crap experience with BT and Virgin in the past; seven years with Sky and we’re still happy.
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Harman Randhawa Music
(@MusicHarman) reported
@virginmedia No I haven't because when they have rang me they have cut me off, blamed me for cutting off and then also attempted to do multiple credit checks on my name once I've already passed. I just dont understand how they can be so bad
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Valerie Potts
(@Valmade) reported
@virginmedia why is your customer service number not working at all!!! My father cancelled his account in October. You have sent him a welcome letter and demand for payment, yet every channel he has tried to speak to someone there has been silence!
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Zoe
(@cfcholland4life) reported
@virginmedia can’t get a refund as it is the hub is that is the problem, your system showing wifi is going in to my home, so won’t give refund your get out clause again. All I want is for my kids to be able to access their lessons without issues, increase of data would solve this
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Liz Holland
(@lizholland7519) reported
@virginmedia We put the tv on about 6pm and noticed it. Agree not intentional however really upset about the service i received last night 4 HOURS on the phone