Virgin Media Outage Report in Aylesbury, Buckinghamshire, England
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The latest reports from users having issues in Aylesbury come from postal codes HP19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Aylesbury, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Aylesbury and Amersham.
| City | Problem Type | Report Time |
|---|---|---|
 Aylesbury |
Internet | |
| Amersham |
Internet | |
| Amersham |
TV | |
| Aylesbury |
TV | |
| Aylesbury |
TV | |
| Amersham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Aylesbury, England
Latest outage, problems and issue reports in Aylesbury and nearby locations:
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...
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Tim Kirkby
(@rebmit1) reported
from
Wendover, England
@virginmedia extremely dissatisfied, disappointed with the customer service I have recevied today. I have had repeated issues with My WiFi, mitliple phone calls, two engineers and I still have a poor service. Customer services said today they cannot help. Brilliant... #fuming
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Alisdair Smith
(@alisdairrmsmith) reported
from
Berkhamsted, England
@adampowley @VirginMediaCorp They don't have any provision for anything that might be described as customer service let alone anything that would allow their customers to communicate with them #VirginMedia
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia HELP
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Hemz
(@HemzahAhmed) reported
from
Aylesbury Vale, England
@virginmedia It is your job to apologise but I’m not alone in expressing dissatisfaction at the level of customer service at VM. That aside, I want to know why my router drops its connection almost daily causing me to power cycle my network chain in order to restore services to all devices
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Barry Stanbridge
(@barrystanbridge) reported
from
Leighton Buzzard, England
So @virginmedia why is the TV guide always wrong, every week I have to rewatch love island (I know it’s crap) on catch up as the guide is never updated if the show is extended. You do not get that with sky! Explanation please
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Matthew SladePedrick
(@Mattpsp) reported
from
Leighton Buzzard, England
Anyway while I'm waiting I'm going to do myself some slow cooked lamb in the virgin media opps sorry slow cooker. I might also have to recharge as my phone only last 12 to 14 hours - laters
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Ben there done that
(@benjamingardner) reported
from
Berkhamsted, England
@virginmedia @jonsmithmusic_ Perhaps it should be you guys telling Jon the update and not him having to hunt one down... again.
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the Parrot man
(@Lindz2000) reported
from
Aylesbury Vale, England
@virginmedia @Nebularusart Down
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2
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Pete Downton
(@petedownton71) reported
from
Amersham, England
Ok, day 4 with no home broadband and I’m only aware there’s an issue because I kept chasing by phone rather than waiting for my new hub to be activated as suggested on the regular enquires number @virginmedia Thanks a bunch 👌
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Alisdair Smith
(@alisdairrmsmith) reported
from
Berkhamsted, England
@SkyHelpTeam that's on the Sky Sports App as a @virginmedia customer but they don't provide customer services obvs
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Daniel Pett
(@DEJPett) reported
from
Aldbury, England
Any tech journalists out there looking into @virginmedia poor customer service, ping @jonnypett for a chat.
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Liz Anderson RN
(@nutritionlizA) reported
from
Aylesbury Vale, England
Not good enough. As a very dissatisfied @virginmedia customer I find increasing a pensioners tariff without warning shoddy and poor. But then they are not known for good customer care.
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Another day with Virgin Media TV package. Another day with not a lot working. Fault V210 today. Out of 8 months being with you so far, I would say 7 months have had an issue.
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Jo Heritage-Harris
(@joheritage) reported
from
Chesham Bois, England
Just ended my internet contract with @virginmedia it was very much like communicating with a stroppy teenager. That plus the 48 minute wait on hold doesn’t make me feel like ever returning. Very poor customer service.
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Steve Malcolm
(@Spongeym) reported
from
Chesham Bois, England
@virginmedia Hi, had problems with the internet today in SL9, been told by your support team to restart the router, Tay didn’t work so was told it would be resolved by Monday... sorry not good enough! I’m an IT engineer that needs the internet!!
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia Hold on someone just picked up the phone .... not going to get too excited as they normally hang up
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Hemz
(@HemzahAhmed) reported
from
Aylesbury Vale, England
@virginmedia Appalling customer service from you guys. After having spent 25mins on hold, I get on but only to be cut off after a short conversation in which the guy on the end didn’t have a clue what he was talking about. Shocking when you consider what we pay on monthly basis!
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the Parrot man
(@Lindz2000) reported
from
Aylesbury Vale, England
@virginmedia My fibre broadband has just gone down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Powell
(@chrispowell3012) reported
@virginmedia I spent all afternoon and evening yesterday exchanging texts with Virgin Media and got nowhere. This morning they messaged me and asked if I still had a problem. I answered Yes and then received a reply telling me they were too busy to deal with my case. ABSOLUTE DISGRACE VIRGIN
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Ian
(@Ian15616881) reported
What a joke Virgin Media are! Trying to talk to someone so I can cancel my broadband, on hold for over an hour and then they hang up the call! How are you supposed to contact them “carrier pidgeon “
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Nicky Horsley 💙
(@nickyhorsley) reported
@vikki_horsley @virginmedia Their router is rubbish. They’ll offer you some rubbish extenders at a cost - prob wouldn’t be the best thing. I ended setting up a mesh network which works great but cost about £100. Also why are you paying £50 per month?!!
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David Coombs
(@DavidCo32778841) reported
@virginmedia Fact that you cant talk directly to customer services without painful loops through menu choices
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David Coombs
(@DavidCo32778841) reported
@virginmedia Listening to tedious, repetitive script that has to be read; inability of staff to respond to knowledge of customer; repetitive nature of process - carry out basic checks when you encounter problem, follow same process online then do same thing twice more when talking on phone,
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Matthew Panton
(@mattypanton) reported
@virginmedia My some uses the phone contract. A cap was meant to be applied. It wasn't and he's incurred data charges. Complaint ref C-110122682
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Jáckßèѧþñ
(@BenusJack) reported
@niallsmith91 @EwanMacKenna question the science on RTE? Virgin media? He is being paid a lot of money because Spotify think they will recoup more than they are paying him. And don't want to lose his show. That's it. I think that RTE is ****. I don't have a right to stop paying my TV license. I'll survive.
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SimmyUK
(@SimmyUK) reported
@virginmedia No, but I got an email confirming my TV upgrade from V6 to the 360 service. There's still the Hub upgrade issue that wasn't solved. My Hub 3 is performing badly and I asked for an upgrade to Hub 4 or 5 but as my call was cut off I didn't get that. Can you solve this for me?
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MrsMrs
(@P_M_H2016) reported
@virginmedia Daughter in Law tried for over an hour this morning before getting cut off..finally got through and was told to call back in two hours…got through again & message said call back later…difficult with two under 5s. Hopefully tomorrow. Charging enough for a service u can’t provide
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martin chapman
(@redevil1999) reported
@virginmedia Ridiculous, putting everyone's bill up because you've improved the service so much yet you can't even speak to a human being about changing or cancelling your account, frustrated ain't the word 🤬