Virgin Media outages and service status in Aylesbury, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Aylesbury, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- The most recent signal from this area was received Jul 4, 3:51 PM GMT+1.
- Internet (100%)
The latest reports from users having issues in Aylesbury come from postal codes HP21 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Aylesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Aylesbury, England
The most recent Virgin Media outage reports came from the following cities: Aylesbury, Chesham, Amersham, Leighton Buzzard, and Aston Clinton.
| City | Problem Type | Report Time |
|---|---|---|
 Aylesbury
|
Internet | 6 days ago |
Community Discussion
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Virgin Media Issues Reports Near Aylesbury, England
Latest outage, problems and issue reports in Aylesbury and nearby locations:
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Lil’Shaq👊🏻 (@shaqlockholmes) reported from Leighton Buzzard, England@OpenreachHelp They have and have been told an engineer within 5 days. Can you not read? Your engineer has lied and so have you. You have 48hrs to activate my line or I will cancel @SkyUK and use @virginmedia who don’t use your **** engineers or infrastructure
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Luke Delahunty (@LukeDelahunty) reported from Aylesbury Vale, England@virginmedia Thanks. I filed a complaint 6 days ago and unsurprisingly am yet to hear anything. I feel like I’m being quite negative about VM so I’d like to give you some praise. 2 things you’re good at: 1. Replying to Tweets. 2. Apologising. Unfortunately both not very helpful.
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seanhannam (@seanhannam) reported from Chesham Bois, England@virginmedia Thanks - I’m not going to trust it again, so won’t bother using the record function, as it’s too unreliable. I’ll stick to streaming on catch-up and buying DVD and Blu-ray discs from now on. Another dissatisfied customer, eh? And we’ve just increased how much we pay... 😡
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I Make Stuff Up On Tw*tter (@sjdhatters) reported from Stoke Mandeville, England@virginmedia I refer back to my original tweet. Zero attempt to resolve my issue. Just can't do it. Your solution is not acceptable to me or new owner. Can you please provide details on how to escalate this to a complaint? What if I cancel DD and then set up new DD with new owner details?
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seanhannam (@seanhannam) reported from Chesham Bois, EnglandDidn’t realised upgrading our @virginmedia internet would cripple my home office. Wireless @HP printer can’t find the network and I have to get new boosters for the other rooms in the house. So frustrating - I’ve wasted so much time trying to sort it all out. To no avail.
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Mark Williams (@Pensar_Mark) reported from Berkhamsted, England@virginmedia Still no reply from @virginmedia over 8 hours after they promised they would call. Was told I would be called back at 12:00. It’s now 20:15. They seem to be oblivious to the very notion of customer service. #completefail
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Simon Lailey (@simon_lailey) reported from Aylesbury Vale, EnglandI forgot how crap @virginmedia are when you have a fault at home. Customer experience is shocking #CX , get treated like dirt. Must move to another provider this time around I think 😡
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John English (@johnoenglish) reported from Berkhamsted, England@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2
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Hemz (@HemzahAhmed) reported from Aylesbury Vale, England@virginmedia Appalling customer service from you guys. After having spent 25mins on hold, I get on but only to be cut off after a short conversation in which the guy on the end didn’t have a clue what he was talking about. Shocking when you consider what we pay on monthly basis!
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teress mclarty (@teressc) reported from Aylesbury Vale, England@richardbranson your Virgin call centre people have broken my husband! #virginmedia
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Martin Anthony Tett (@MATatBucks) reported from Amersham, England@virginmedia It’s Sunday morning and still no router. This is terrible, terrible customer service
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Rob Armstrong (@RobArmstrong8) reported from Chesham Bois, England@virginmedia Any chance at all, after wasting most of the evening trying to get through to you, that you can sort out an ongoing problem please!
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Simon Dennis (@sjdhatters) reported from Aston Clinton, England@NUFCdesperado @vmbusiness Ha ha. Some stuff doesn't need writing down. Like the ******* phone number they rang me on!
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Lil’Shaq👊🏻 (@shaqlockholmes) reported from Leighton Buzzard, England@SkyHelpTeam My broadband was due to be activated by @OpenreachHelp yesterday. The engineer has marked it as a completed job yet I have no active line and have been told to wait up to 5 days for it to be checked. You have 48hrs to fix it or il cancel and go with @virginmedia
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ᒍᗩᑎE (@gemmak500) reported from Chesham Bois, England@virginmedia Yes, it’s showing issues but we are still being treated like this is a new issue with no history. 😩
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ᒍᗩᑎE (@gemmak500) reported from Chesham Bois, EnglandWhen you’re trying to upload and synch 20gb of wedding photos via a 4g hotspot because your @virginmedia broadband has been down for days on end with useless customer service and you have a deadline. It’s never ending! 😩 #virginmedia #custometservicefail #fail
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Aaron Phethean (@aphethean) reported from Berkhamsted, EnglandTechnical team denying ordering a new box that has failed to materialise. Any chance of a straight answer on this @virginmedia? No TV over Christmas. Bad form.
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John English (@johnoenglish) reported from Berkhamsted, England@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...
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Liz Anderson RN (@nutritionlizA) reported from Aylesbury Vale, EnglandNot good enough. As a very dissatisfied @virginmedia customer I find increasing a pensioners tariff without warning shoddy and poor. But then they are not known for good customer care.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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josef (@jomas1704) reported@virginmedia sort your horrible internet out 👍🏻
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Ryan Brittain (@ryanbrittain1) reported@virginmedia @JSims_92 During lockdown they off loaded staff and then didn’t re-employ - worse customer service across the industry and that says something when in the same list as BT and Vodafone
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SJL (@lambypies) reported@Stsantek @virginmedia Yeap, happened to me too. I asked on the phone if there was any evidence of this "Contract" The call handler said point blank it didn't matter. The really annoying thing is the actual broadband is really good. Fast, reliable and only the odd day down for maintenance.
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Owen Luckhurst (@DoctorDisco63) reported@MartinSLewis @MartinSLewis hearing about Virgin Media today I’m not surprised. They did the same to me around 2020, except they lied to me about my cancellation date. By the time I called to cancel, they said it was too late. So I disconnected everything and didn’t pay them a penny more.
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Christine💙 (@jaluch) reported@virginmedia I am waiting for a phone call from your rep. Will contact you if problem not solved, so far not happy with the response with your service
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Addy (@iadnan9) reported@ipa1869 @virginmedia Virgin Media fined £28m over 'deliberately dropping calls' and putting people on hold 'for no reason' Customers trying to cancel or switch were routinely put through the wringer by Virgin's customer service agents, an investigation by the regulator has found.
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Dave (@UK_DC_One) reportedThat new @virginmedia upgrade, my advice to anyone thinking about it, DON'T DO IT!! We've had nothing but problems in our house with the WiFi since, especially in hot weather, it cuts out and drops out. Nothing but connectivity issues. It's awful. Router getting red hot constantly Helpline no use So what is the problem Virgin Media? When this was set up, your engineer assured us there would be no issues. Router checked, brand new boxes installed, so why is this happening? Seriously thinking of cancelling my contract because I'm not getting the help or service im paying for right now
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Chris Mullan (@ericthecatmk2) reported@Ofcom I had this problem with Virgin Media 4 years ago and told them the reason I'd never go back to them was because how difficult they'd made it for me to leave them. Months of stress
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faye (@fayfreddie10) reported@virginmedia I can but we have gas and ongoing complaint . 2 repulls of cables .. its better than a few weeks ago but its still intermittent. And obviously the phone line is unusable .. i only use thet to call VM but even they have to call me back on my mobile as they cannot hear me.
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Septimus McClonk (@clm2071) reportedAbsolutely appalling service from @virginmedia - haven't sent me the equipment you promised, the equipment you have sent is broken on arrival. And over half an hour waiting on chat and call to speak to someone. Absolute joke