Virgin Media Outage Report in Aylesbury, Buckinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Aylesbury come from postal codes HP19 and HP18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Aylesbury, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Chesham, Aylesbury, Leighton Buzzard, Amersham and Chinnor.
| City | Problem Type | Report Time |
|---|---|---|
 Chesham |
Internet | |
| Aylesbury |
Internet | |
| Chesham |
Internet | |
| Chesham |
Wi-fi | |
| Leighton Buzzard |
Internet | |
| Amersham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aylesbury, England
Latest outage, problems and issue reports in Aylesbury and nearby locations:
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Simon Lailey
(@simon_lailey) reported
from
Aylesbury Vale, England
I forgot how crap @virginmedia are when you have a fault at home. Customer experience is shocking #CX , get treated like dirt. Must move to another provider this time around I think 😡
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
Dear @virginmedia Congratulations for the worst possible Customer Service going. Been hung up on twice. You don't deserve to be in business
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stuart shawcross
(@stuartshawcross) reported
from
Berkhamsted, England
Hi @virginmedia we rent a property with virgin fibre, download speed is fast but upload very low. I can’t login to account as it’s not mine. Suggestions?
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Russell Moss
(@RussellMoss) reported
from
Berkhamsted, England
@virginmedia hello, can someone please contact me about my billing query ASAP. I am being overcharged and I can’t seem to get any help
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Rob Armstrong
(@RobArmstrong8) reported
from
Chesham Bois, England
@virginmedia Any chance at all, after wasting most of the evening trying to get through to you, that you can sort out an ongoing problem please!
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Raza
(@hassanrh) reported
from
Chesham Bois, England
@virginmedia turns out speed is not the main thing when choosing a broadband provider it’s WiFi availability. This contract is not working for me, I need a provider who has high WiFi availability in all my rooms, especially if I am within 10 metres of the router
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john lamb
(@thelamb72) reported
from
Whitchurch, England
@virginmedia hi. I really need to speak to somebody urgently. I need an engineer to re instate a phone line. Its for a care link life line to emergency services at my mother's house who has recently had a stroke and depends on this lifeline box. TIA
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Paul Marchant
(@PaulMarchant11) reported
from
Chesham Bois, England
@virginmedia . Getting regular spam calls about internet issues, usually 20mins apart. Phoney numbers when checked.
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lee nightingale
(@Nightingale_Lee) reported
from
Northchurch, England
Does anyone know someone that works at @virginmedia in a position within the broadband team that could help us get an assessment of our private road done for installation of their broadband. We’ve registered on their website and emailed them but not getting anywhere.
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Thom Pirouet 🔶🇪🇺🏳️🌈
(@CarryOnThom) reported
from
Chesham Bois, England
Been 45 minutes trying to get in touch with #virginmedia ! Website has NOTHING to help just to call Customer Service. I’m starting to feel as tho they really don’t actually want customers ....
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@SkyHelpTeam This is a new contract I have taken out with you and it’s not a good start. If it’s not resolved within 48hrs I will cancel and go with Virgin media who don’t use openreach.
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia Thanks - I’m not going to trust it again, so won’t bother using the record function, as it’s too unreliable. I’ll stick to streaming on catch-up and buying DVD and Blu-ray discs from now on. Another dissatisfied customer, eh? And we’ve just increased how much we pay... 😡
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Aaron Phethean
(@aphethean) reported
from
Berkhamsted, England
Technical team denying ordering a new box that has failed to materialise. Any chance of a straight answer on this @virginmedia? No TV over Christmas. Bad form.
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Mark Williams
(@Pensar_Mark) reported
from
Berkhamsted, England
@virginmedia Already done that 4 times and got nowhere. I need someone who can help to actually call back as promised.
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Baz Twyman
(@bazra1987) reported
from
Aylesbury Vale, England
@virginmedia it says on your app the servers are down? Is this likely to last long
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@SkyHelpTeam My broadband was due to be activated by @OpenreachHelp yesterday. The engineer has marked it as a completed job yet I have no active line and have been told to wait up to 5 days for it to be checked. You have 48hrs to fix it or il cancel and go with @virginmedia
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
@virginmedia That's ridiculous. It's a business. Internet is critical. Thats not an acceptable solution
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Mark Williams
(@Pensar_Mark) reported
from
Berkhamsted, England
@virginmedia Still no reply from @virginmedia over 8 hours after they promised they would call. Was told I would be called back at 12:00. It’s now 20:15. They seem to be oblivious to the very notion of customer service. #completefail
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@OpenreachHelp They have and have been told an engineer within 5 days. Can you not read? Your engineer has lied and so have you. You have 48hrs to activate my line or I will cancel @SkyUK and use @virginmedia who don’t use your **** engineers or infrastructure
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Matt Davies
(@Matt_Davies_01) reported
from
Heath and Reach, England
.@virginmedia quite possibly the most appalling customer service in the UK, bar none! After calling 3mths ago to cancel a phone contract after a friend died, the number still rings yet today to wait 24hrs for it to cancel! Plus, they want the password from the deceased! 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Tselepis
(@tony_tselepis) reported
@virginmedia There's an ongoing issue in the n21 area of London that has been ongoing for a few months now. The broadband keeps dropping out for a minute evey 20 minutes so when I work from home my access to my work system is thrown out. It's very annoying. Also streaming films freezes
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Niall Jackson is sadly and irredeemably Online
(@Niallos123) reported
@virginmedia This appears to be a forum of virgin users and there is no official post about the current outage. I'll try and call later to arrange one thanks for your help.
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Cat
(@cafrindorrell) reported
@virginmedia I asked an agent to put a note on my account saying I don't want sales calls, the man yesterday said he had seen it and carried on anyway. The problem is not me 1/1
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Elizabeth Bloom
(@tick_tick_BLOOM) reported
from
Lambeth, England
@virginmedia can I please send you a DM / ask someone to get in contact? I’ve got nowhere with your rude advisor over the phone.
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beasty easty
(@cdexeastwood) reported
@virginmedia Well if your team would response to my complaint, or even provide the call data when your Sales Rep “Fully Explained” these exit fees in a script and I agreed I understood them. Hopefully the DSAR request will only take the official 30 day period, rather than the 45 Scott said!
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Lordy
(@jontylord) reported
@virginmedia hi, I’m struggling to get through to you. I have intermittent WiFi, run all tests possible which show no issues but think I need the hub replacing as it’s getting hot and dropping off WiFi signal a few times an hour
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Tony Tselepis
(@tony_tselepis) reported
@virginmedia Called the number waste of time. Recorded message saying there are issue. No time scale
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andysmith
(@andysmithpfc) reported
@dylan_does_iow @SkyHelpTeam It’s been awful of late but be careful where you jump Virgin Media Help make Sky seem like world class
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Tim McLoughlin
(@timmymc) reported
@virginmedia Yes, it just says you are aware of an issue and it won't be fixed until 16:00. I can't work at home without internet! What is the actual issue?
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Lordy
(@jontylord) reported
@virginmedia That’s been my issue, getting through. Is there a secure online chat I can use to arrange this?