Virgin Media outages and service status in Aylesbury, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Aylesbury, including 0 direct reports.
- The most common problems reported in this area mention Internet and TV.
- Internet (50%)
- TV (50%)
The latest reports from users having issues in Aylesbury come from postal codes HP21 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Aylesbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 20: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Aylesbury, England
The most recent Virgin Media outage reports came from the following cities: Chesham, and Aylesbury.
Community Discussion
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Virgin Media Issues Reports Near Aylesbury, England
Latest outage, problems and issue reports in Aylesbury and nearby locations:
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Pete Downton (@petedownton71) reported from Amersham, EnglandOk, day 4 with no home broadband and I’m only aware there’s an issue because I kept chasing by phone rather than waiting for my new hub to be activated as suggested on the regular enquires number @virginmedia Thanks a bunch 👌
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ᒍᗩᑎE (@gemmak500) reported from Chesham Bois, England@virginmedia To be honest you probably can’t, I’ve been this route often previously and nothing changes. Made to jump thru the same basic hoops time & again by staff members who don’t understand the systems, it’s a perpetual, frustrating loop. Still my service is dreadful.
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Matt Davies (@Matt_Davies_01) reported from Heath and Reach, England.@virginmedia quite possibly the most appalling customer service in the UK, bar none! After calling 3mths ago to cancel a phone contract after a friend died, the number still rings yet today to wait 24hrs for it to cancel! Plus, they want the password from the deceased! 🤬
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Thom Pirouet 🔶🇪🇺🏳️🌈 (@CarryOnThom) reported from Chesham Bois, EnglandBeen 45 minutes trying to get in touch with #virginmedia ! Website has NOTHING to help just to call Customer Service. I’m starting to feel as tho they really don’t actually want customers ....
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Mark Williams (@Pensar_Mark) reported from Berkhamsted, England@virginmedia Still no reply from @virginmedia over 8 hours after they promised they would call. Was told I would be called back at 12:00. It’s now 20:15. They seem to be oblivious to the very notion of customer service. #completefail
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Martin Anthony Tett (@MATatBucks) reported from Amersham, England@virginmedia The webchat has been unavailable last night and today. I told them about this and they acknowledged it did not work. Yodel are useless. I am desperate for my router to enable my WiFi. Really poor service all round.
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seanhannam (@seanhannam) reported from Chesham Bois, England@virginmedia They couldn’t help us reduce our bill. Thanks. Very frustrating - especially after a total of three hours of waiting to get through to someone. We’re not impressed.
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Ben 🦀 (@bencrabtree7) reported from Leighton-Linslade, England@virginmedia broadband is down despite reading it's back up and running. Website is down too so can't check or report.
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the Parrot man (@Lindz2000) reported from Aylesbury Vale, England@virginmedia My fibre broadband has just gone down
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Chris (@carmadchris) reported from Hazlemere, England@notasborednow @virginmedia Obviously you checked and got a no but do you know why others arn't available? I'm assuming at this point you have a land line connection which should get you everyone, if its just disconnected, open reach should be able to re-add Look at mobile as well (if you have signal)
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Simon Lailey (@simon_lailey) reported from Aylesbury Vale, EnglandI forgot how crap @virginmedia are when you have a fault at home. Customer experience is shocking #CX , get treated like dirt. Must move to another provider this time around I think 😡
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Lil’Shaq👊🏻 (@shaqlockholmes) reported from Leighton Buzzard, England@SkyHelpTeam My broadband was due to be activated by @OpenreachHelp yesterday. The engineer has marked it as a completed job yet I have no active line and have been told to wait up to 5 days for it to be checked. You have 48hrs to fix it or il cancel and go with @virginmedia
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seanhannam (@seanhannam) reported from Chesham Bois, England@virginmedia We’ve spoken to eight people to try and resolve our internet issues.We’ve ordered new boosters because the new service isn’t compatible with the old ones.We’re a ‘priority customer’ - the new boosters still haven’t arrived…So frustrating. Your service is appalling.
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Steve Malcolm (@Spongeym) reported from Chesham Bois, England@virginmedia Hi, had problems with the internet today in SL9, been told by your support team to restart the router, Tay didn’t work so was told it would be resolved by Monday... sorry not good enough! I’m an IT engineer that needs the internet!!
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Martin Anthony Tett (@MATatBucks) reported from Amersham, England@virginmedia It’s Sunday morning and still no router. This is terrible, terrible customer service
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Hemz (@HemzahAhmed) reported from Aylesbury Vale, England@virginmedia It is your job to apologise but I’m not alone in expressing dissatisfaction at the level of customer service at VM. That aside, I want to know why my router drops its connection almost daily causing me to power cycle my network chain in order to restore services to all devices
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I Make Stuff Up On Tw*tter (@sjdhatters) reported from Stoke Mandeville, England@virginmedia I refer back to my original tweet. Zero attempt to resolve my issue. Just can't do it. Your solution is not acceptable to me or new owner. Can you please provide details on how to escalate this to a complaint? What if I cancel DD and then set up new DD with new owner details?
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Hemz (@HemzahAhmed) reported from Aylesbury Vale, England@virginmedia Appalling customer service from you guys. After having spent 25mins on hold, I get on but only to be cut off after a short conversation in which the guy on the end didn’t have a clue what he was talking about. Shocking when you consider what we pay on monthly basis!
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Chris 53 (@bodhititus2019) reported from Aylesbury Vale, EnglandOooh, now I finally got round to taking notice.... The videos I, m watching via twitter are playing much better with Lebara mobile then they did tesco, moble..Actually they are playing better then they do on home broadband service Virgin media to.. The landlord pays that bill
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adz (@MrAdz259) reported@virginmedia I was informed by a customer service rep, that my service would be disconnected on April 16th, after notifying on March 16th, that I had switched providers via one touch switch.
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Declan Carty (@declancarty) reported@skytv @SkyHelpIreland @ITV Might it be possible soon to get all the ITV channels as normal on the Sky box in 🇮🇪 ? After all you can get them on other boxes, like Virgin Media. If it is a rights issue, can it not be sorted ??
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Paul Parkin (@kingoftheshed) reported@virginmedia after a week of absolutely shambolic service I’ve finally had enough. You sent me an email to say all was fixed but once again the wi-fi is down and the tv is disrupted. Another weekend of nonsense ahead. Tell me how I leave?
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SVJ 🦦 (@EssVeeJay) reported@virginmedia It was finally fixed at 4pm today after 6 days . I will be seeking appropriate compensation for lack of service, out of locked expenses incurred and my time being wasted having to chase your engineers and customer services
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Claire Wilson (@choc1982) reported@virginmedia I am absolutely disgusted in the service I have been receiving over the last week. I have been with you 12 years and calls have been cut off. WhatsApp chats have been ended while trying to go over offers. Which may I say are shocking. You get nothing for being loyal.
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Ian (@irbrassmonkey) reported@virginmedia What is going on with the internet in Bounds Green really not happy. This is my first month with you and because of this black out I have missed a one in a universe event. It will never happen again ever. Very disappointing.
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JJ (@TheLedge1916) reported@thejournal_ie What ******** has this idiot been watching? Rte ,Irish times , virgin media all up the holes of the government
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Sean Pearson (@soapyrct) reported@mobily_uk @virginmedia Because they expect lots of folk to either not realise or just pay anyway, its also why they make it so difficult to call. Funny you can join and change everything on line except cancel! Virgin are THE worst company for service.
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Paul Parkin (@kingoftheshed) reported@virginmedia This is pathetic now, the signal drops out every half hour. Not really sure what I’m paying for now.
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Howard Martin 💚 (@HJMKent) reported from Kidderminster, England@virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!