Virgin Media Outage Report in Berkhamsted, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Berkhamsted, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Berkhamsted and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Berkhamsted, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Chesham, Aylesbury, St Albans, Dunstable, Stanmore, Bushey, High Wycombe, Leighton Buzzard, Watford, Hemel Hempstead and Rickmansworth.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Total Blackout | |
| Chesham |
TV | |
| Luton |
Internet | |
| Aylesbury |
Total Blackout | |
| Luton |
Internet | |
| St Albans |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Berkhamsted, England
Latest outage, problems and issue reports in Berkhamsted and nearby locations:
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TinaReadingEditor
(@TinaReading) reported
from
Amersham, England
@virginmedia No Internet for 48 hrs and can't work, will you be crediting customers for lack of service?
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Seemtab Ahmed
(@ahmed_knp) reported
from
Luton, England
@virginmedia I’ve been having problems with my internet from last 1 week! Gone from bad to worse from yesterday!!! what’s wrong?
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Dukè 🇩🇪🇱🇰
(@itsstheasianone) reported
from
Harrow Weald, England
anyone else’s virgin media down?
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia broadband down again in my area pay so much money for this so-called superior service absolute shite can’t wait to leave
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Steve Cavinder
(@StephenCavinder) reported
from
Bricket Wood, England
@virginmedia do you think it’s acceptable for a customer to be waiting for more than 20 minutes (and still waiting) for one of your agents to answer the phone? #justasking
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Yes conveniently he said we cannot run a test on the service at the moment because there is no service and it’s crap and doesn’t work
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BuG$y
(@browngaybitch) reported
from
Harrow Weald, England
Absolutely rubbish customer service from @virginmedia @VirginMedia_TV @VirginMediaCorp waiting for over 2 hours, first call the advisor hung up after I asked to speak to his manager and the second advisor CANNOT give me a reference to the call or let me speak to a manager
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia We’ve spoken to eight people to try and resolve our internet issues.We’ve ordered new boosters because the new service isn’t compatible with the old ones.We’re a ‘priority customer’ - the new boosters still haven’t arrived…So frustrating. Your service is appalling.
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia Is this how you treat your ‘priority customers?’ During a cost of living crisis, we have chosen to stay with you, yet you can’t pull your finger out to look after your customers. I work from home but can’t fully use the service I’m paying for due to your incompetence.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia I will I don’t know what the problem is it’s nothing we are doing we have reset & unplugged it rebooted it switched off switched it on and everything we can think of just won’t work since about 5 o’clock yesterday
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia Why should we call up again for the ninth time? We’re a ‘priority customer.’ You should be calling us and making amends.I’m a consumer tech journalist with 25 years’ experience. Your customer service is the worst I’ve ever encountered. You simply don’t care about your customers.
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TinaReadingEditor
(@TinaReading) reported
from
Chesham Bois, England
@virginmedia No and that's the problem. I need it for my grandsons 😪😪😪😪😪
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Called that number got an engineer coming out on Wednesday which is a bit long to be without broadband then they wanted me to pay for a priority service wanted me to pay for your equipment that’s is not working to be fixed I don’t think so not a great service
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Don’t know absolutely fed up with the crap service I live in Luton so you tell me but nothing works never does and pay nearly £50 pound a month for crap broadband can’t wait to leave
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia I will call this number at some point today when it’s appropriate but no it’s still not working and when I put in my area code still says sorry we cannot tell you what’s going on?
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia for the 3rd time today my broadband won’t work because my modem keeps needing rebooting and is crap I need a new one but can’t get through to anyone to speak to this is been going on weeks now, absolute terrible service
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Call the line says there’s no issues in my area by Neil no at least three people in the same street as me that have no service at the moment so again absolutely incorrect information
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
And another day has gone by with no landline service from #virginmedia in this part of Harrow HA1 and still the same recorded message saying they've found the problem and are working on it. @virginmedia
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Yes I don’t know how many times it’s just a red light it’s not working.
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Bhaven Dusara
(@Fatty_Koo91) reported
from
Harrow Weald, England
How can it be called Virgin Media when it goes down so much??? #VirginMediaDown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Hammond
(@ChrisHa64278376) reported
@virginmedia But you cant help either - surprise, surprise!
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ZiDave FI
(@Zidave1) reported
@leede3874 @virginmedia I managed to get my Dad's bill down from £164 to £120 by removing Homeworks (never used) and International Calls (never used) so still overpaying but like you say older generations don't like change!
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Tilly's Mum
(@lawes7878) reported
@MoneySavingExp My WiFi from @virginmedia is unreliable so I have to have a higher data allowance on my mobile (not Virgin) to compensate for this as previous times I've gone over my phone data limit where WiFi is not working. I would use less than 2gb if WiFi was reliable
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Rosychick04
(@Erlene1905) reported
@virginmedia My uncle made a complaint re letter sent 02.10.22 for cancellation of contract as he cannot speak due to disease but no respond. His partner called the disconnection services but no help then went to the web chat but the respond on the email is case closed and pay.
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Dave Searle
(@1970_dave) reported
@virginmedia Just got email through showing updated contract. Not at all what I agreed totally disgusted by shoddy treatment. Terrible customer service. 57 minutes to be screwed over. Finish work today contacting you to leave Virgin.
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Chris Hammond
(@ChrisHa64278376) reported
@virginmedia We call, wait close to an hour for connection and then get through to an overseas customer service team that are beyond useless, that invariably disconnect at every opportunity. You must know how bad your own customer service is or are you dilusional???
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Chris Hammond
(@ChrisHa64278376) reported
@virginmedia 4 months without internet and I work from home. In all honesty, it feels like your customer service people have contempt for customers - the pre install people are even worse and your install field managers never respond to request for call back to discuss. Service is so bad!!!
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Hugh Angseesing
(@HAngseesing) reported
@virginmedia I get no complaint showing ie your online submission system does not appear to work. It is regarding my price as my payment does not match my contract.
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Deano
(@Deano1969) reported
@virginmedia I appreciate that. Your customer service is DIABOLICAL. You put the emphasis on the customer to call and have them wait HOURS. You promise to call back and DON’T. You alter contracts and make MISTAKES. And when I want to CANCEL you drag it out and ENFORCE further notice periods.
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Thats How Good I Am
(@HobRob4) reported
@virginmedia And spend hours on the phone explaining the situation again? You seem incapable of dealing with customers who have a repeat problem, look up my history and then call me. Customer service my ***