Virgin Media

Virgin Media Outage Report in Berkhamsted, Hertfordshire, England

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The latest reports from users having issues in Berkhamsted come from postal codes HP4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Berkhamsted, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Berkhamsted and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Berkhamsted, Hertfordshire, England 03/28/2024 19:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Berkhamsted, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: Radlett, Watford, Bushey, Luton, Chesham, Aylesbury, Hemel Hempstead, Dunstable, St Albans, High Wycombe, Berkhamsted, Amersham, Borehamwood and Harpenden.

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City Problem Type Report Time
United KingdomRadlett Internet
United KingdomWatford Total Blackout
United KingdomRadlett Wi-fi
United KingdomBushey Internet
United KingdomBushey Internet
United KingdomBushey Internet

Community Discussion

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Virgin Media Issues Reports Near Berkhamsted, England

Latest outage, problems and issue reports in Berkhamsted and nearby locations:

  • harrydotcom_ HK (@harrydotcom_) reported from St Albans, England

    Hi @virginmedia having constant broadband issues AL1 St Albans. I’ve logged numerous calls and now the text service isn’t responding to me. Internet cuts in and out all day. Was told would be fixed on 13th but now no one is answering the phone. I’ve tried to call again today but

  • RichEPatterson Richard Patterson (@RichEPatterson) reported from Rickmansworth, England

    @virginmedia Not spoken to the team today but thankfully service has improved 👍

  • harrydotcom_ HK (@harrydotcom_) reported from St Albans, England

    No info from contact centre staff - not able to help and told not getting compensation @virginmedia @MoneyTelegraph text yesterday say resolved, call today to say text sent in error - new resolve date of 18 feb. No explanation. No help. Slow and broadband cutting out.

  • Temple64Sybil John Smith (@Temple64Sybil) reported from Harrow Weald, England

    Feel like killing someone, Virgin Media gone down again while watching football so missed second half, total ******* bollocks. Fuming.

  • stephen_j_moran Stephen Moran (@stephen_j_moran) reported from Harrow Weald, England

    @virginmedia All the customer service people I've spoken to (by mobile phone) have been very nice and tried their best with tests and notes on the file etc. The work on cabling seems to be a law into itself and repeatedly tried & fails, as far as I can gather, to though that is only surmise.

  • Halo1975 Simon Hale (@Halo1975) reported from Luton, England

    @virginmedia 2nd day on the trot someone claiming to be from your ‘tech support’ dept. have called our landline no. claiming there’s a problem with our broadband; there’s not, it’s clearly a scam. I’ve a number that they called from to share with you if you like? Can I DM this??

  • KarenGerardi Karen Gerardi (@KarenGerardi) reported from Harrow Weald, England

    @virginmedia television viewing is painful ! Most channels are scrambled . Been a problem on and off for a month. How do we sort !!!!

  • Moyraluton Moyra Campbell (@Moyraluton) reported from Luton, England

    @virginmedia l have been on the ph for hours all week trying to get though to cancel my contract. I even tried to use the Chat box and no assistant helped me. Your customer service it terrible. I would never use or recommend you to any of my friends. Answer the phone ,

  • RichEPatterson Richard Patterson (@RichEPatterson) reported from Rickmansworth, England

    @virginmedia I have internet connection problems and cannot get through to customer support. Help!

  • szdar Shumailla (@szdar) reported from Harrow Weald, England

    @virginmedia sick to death of this absolutely rubbish WiFi. Rebooted several times, phoned your team, even installed a new router. Nothing seems to improve it and you supposedly pride yourself on being the best. Please fix this issue.

  • stuartshawcross stuart shawcross (@stuartshawcross) reported from Berkhamsted, England

    Hi @virginmedia we rent a property with virgin fibre, download speed is fast but upload very low. I can’t login to account as it’s not mine. Suggestions?

  • TomRileyImages TomRileyPhotography (@TomRileyImages) reported from Harrow Weald, England

    @virginmedia yet again .. no Internet or land line on and off 4 days running.. today seems to be off longer than normal..ran test and says this normal service

  • kptweetsstuff KP (@kptweetsstuff) reported from Harrow Weald, England

    @virginmedia I did this & the advisor was very rude, I messaged for someone to contact me via your chat function but nobody has

  • stephen_j_moran Stephen Moran (@stephen_j_moran) reported from Harrow Weald, England

    @virginmedia We're expecting an engineer visit between 4 and 7pm today. It's 5pm now and no sign yet. Getting dark outside. If it's not fixed this time, we will have to think about switching to another service supplier, which we really don't want to do.

  • ritu2009 Irma Ritu Arora (@ritu2009) reported from Harpenden, England

    @virginmedia horrendous customer service, no wifi despite 100mb speed I am paying for

  • CuttingDawn Dawn Cutting (@CuttingDawn) reported from Bricket Wood, England

    @virginmedia terrible service, I’ve tried calling and online chat to no avail. You’re blaming Covid but surely by now you’ve sorted out working from home or office. I need to speak to you but you avoid all customers!

  • LisaKathryn5 Lisa Kathryn (@LisaKathryn5) reported from St Albans, England

    @virginmedia is on demand down for the night? Several reboots, called 150 , robot voice ran the so called check and said all was ok. V217 code brings up ‘contact us’ error on the ‘brilliant’ new app. Please advise

  • rindalobinson Linda Robinson (@rindalobinson) reported from Harrow Weald, England

    @virginmedia Have been losing internet connection intermittently for the past 2 weeks and unable to work/homeschool consistently. Is there a known issue?

  • stephen_j_moran Stephen Moran (@stephen_j_moran) reported from Harrow Weald, England

    @virginmedia I think it's a standard engineer visit to address the broadband outage. We're hoping it won't lead to another cycle of cabling attempts, although I understand that things have to take their course and hopefully get there in the end.

  • stephen_j_moran Stephen Moran (@stephen_j_moran) reported from Harrow Weald, England

    @virginmedia The local council resurfaced the pavement outside of our front garden wall shortly before these problems arose, so we're wondering if they damaged the cables there. I informed the engineer who came and customer services about that.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pearcedavidm David Pearce (@pearcedavidm) reported

    @virginmedia A telecoms company unable to call customers? I've heard it all now. I've emailed your CEO instead. My next step if I hear nothing will be to cancel my direct debit. I bet you'll call me then...

  • biggusbennus1 BiggusBennus 🏳️‍🌈 Minecraft (@biggusbennus1) reported

    @Rawssy @MaykoGames @virginmedia I've a feeling mine's a router problem. Would be amazing if I could actually get through to someone. How can customer service be this bad?

  • Rawssy Ross (@Rawssy) reported

    @MaykoGames @biggusbennus1 @virginmedia some what, mine is an area issue but is in London, so unlikely to be the same issue

  • aschosenbyus gift (@aschosenbyus) reported

    @virginmedia Yes it seems like I can’t get hold of your customer service

  • riacphotography RIAC_PHOTOGRAPHY (@riacphotography) reported

    @virginmedia wifi down.. again....won't have someone or till Monday.. if someone turns up this time.. Great. Lockdown with no WiFi

  • pipjcee Phil...... ⚒ (@pipjcee) reported

    @BBCWatchdog what’s the best way to report issues I am experiencing with @virginmedia please? I have never experienced such poor customer service from them in all the years I have been a customer of theirs! I have had misinformation, engineers fail to turn up and much more!

  • riacphotography RIAC_PHOTOGRAPHY (@riacphotography) reported

    @virginmedia accidentally touched the hub, practically as light as a feather and wifi has been down ever since???? Ridiculous. Most inconsistent wifi ever.

  • miniHurricane Mini Hurricane (@miniHurricane) reported

    @virginmedia Yes I need help. Broadband not working for few days despite the online test saying all is fine. Disgusting service. I've been on a phone now for over 35 Min waiting for someone to answer so that you can sort it out. Clearly you give zero *****

  • BWFC1982 Chris M (@BWFC1982) reported

    @virginmedia My intermittent service repeated WiFi drop outs during the day, me having to invest in boosters and mesh teach to get a reliable service. My rising monthly bills, my greatly reduced speed compared to what I pay for. Its a long list

  • searchandrew Andrew Dipper 📈 (@searchandrew) reported

    @JayFraaz @virginmedia I thought it was automated at first - just crap! They’ve now sent me a link to a complaints page that crashes when I login.