Virgin Media Outage Report in Chalfont Saint Peter, Buckinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chalfont Saint Peter, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chalfont Saint Peter and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Chalfont Saint Peter, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Bushey, Ealing, Uxbridge, Slough, Amersham, Northolt, Hounslow, Watford, Isleworth, Acton, Radlett, Preston and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Wembley |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Bushey |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Chalfont Saint Peter, England
Latest outage, problems and issue reports in Chalfont Saint Peter and nearby locations:
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
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mara penzo
(@magma62) reported
from
Brentford, England
@virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia Why should we call up again for the ninth time? We’re a ‘priority customer.’ You should be calling us and making amends.I’m a consumer tech journalist with 25 years’ experience. Your customer service is the worst I’ve ever encountered. You simply don’t care about your customers.
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@MikeCoxCowes @virginmedia @HP What hope is there for the smart home when even a wireless printer needs reconfiguring after a simple wi-fi network change?
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Umar 馬 ➡️ 🇨🇭
(@UF1902) reported
from
Hounslow, England
@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
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eamorugby
(@HoarseRoar) reported
from
Slough, England
@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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TinaReadingEditor
(@TinaReading) reported
from
Chesham Bois, England
@virginmedia No and that's the problem. I need it for my grandsons 😪😪😪😪😪
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
Didn’t realised upgrading our @virginmedia internet would cripple my home office. Wireless @HP printer can’t find the network and I have to get new boosters for the other rooms in the house. So frustrating - I’ve wasted so much time trying to sort it all out. To no avail.
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia We’ve spoken to eight people to try and resolve our internet issues.We’ve ordered new boosters because the new service isn’t compatible with the old ones.We’re a ‘priority customer’ - the new boosters still haven’t arrived…So frustrating. Your service is appalling.
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Andrew Burdett
(@andburd) reported
from
Maidenhead, England
Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Ealing, England
@virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia Is this how you treat your ‘priority customers?’ During a cost of living crisis, we have chosen to stay with you, yet you can’t pull your finger out to look after your customers. I work from home but can’t fully use the service I’m paying for due to your incompetence.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Wickham (Kapranos)
(@sarahwix) reported
@virginmedia poor show from Virgin media retention team. Offered one deal to me, a better deal to my partner to stay (different property) and now offering something which is even worse than the original offer. Poor customer service and no way to retain custom!
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† Hello I'm Katie †
(@Metallikat) reported
@virginmedia been having problems with intermittent Internet all week around about the same time. Is there maintenance work going on in the ng17 area?
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pat
(@chauvinsguilty) reported
I'd like to thank Ashleigh @virginmedia and Craig at @VirginMediaIE. Great to find people who do their job. Afzan and supervisor need retraining. I understand it's about getting off the phone ASAP but not without resolving the issues. That just causes work for yourself and orhers
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Griff
(@griffplaysgames) reported
@virginmedia Have already tried by phone for months. The package has become too expensive plus some job issues has resulted in no longer being able to afford such a high price package but as we are two months behind with only ever enough to pay one month. Your team refuse to help
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Helen Willis💙
(@helenwi51969444) reported
@virginmedia who can I contact to get a breakdown of costs? My partner's employer will pay his broadband costs but need paperwork which lists separate from TV. Customer service can't help
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thiscrazy5
(@Bethanypearce20) reported
@virginmedia It impacted me so much as my son is severely disabled I've had to spend so much time on the phone repeatedly going over the same thing with no resolution and so much added stress to my already stressful situation with my disabled son its ridiculous!
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Gesh
(@Gesh_Mo) reported
@virginmedia Dear Virgin, for weeks now the wifi keeps cutting off. It’s making it difficult to work at home. Can you please help? Have lodged a complaint already but appears to be a slow process.
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Hannah Palmer
(@Hanpalmerx) reported
@virginmedia hope I haven't just verbally abused one of your actual staff. Someone called claiming to be from virgin saying my details have been stolen but couldn't confirm any of my details with me sounded fishy so I called her some very bad words
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Lisa
(@lisa_thomas31) reported
@virginmedia I’ve tried and told I’ll be put on a phone call with someone with a 1.5 hour wait, all you do is hang up and won’t cancel you’re awful
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Alex M-C
(@alexmc4) reported
@virginmedia I get 'playback not possible' error CS2318. They moved me from ethernet cable to wifi, but didn't resolve. Then told me was an issue in my area (none was reported), but if I restart device it works so not an issue in the area. Called Mon morning and still waiting for a call back