Virgin Media Outage Report in Aylesbury Vale, Buckinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesbury Vale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesbury Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Aylesbury Vale, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Amersham, Aylesbury, Dunstable, Chesham, Leighton Buzzard and Chinnor.
| City | Problem Type | Report Time |
|---|---|---|
 Amersham |
Internet | |
| Amersham |
TV | |
| Amersham |
Internet | |
| Aylesbury |
Total Blackout | |
| Aylesbury |
Wi-fi | |
| Dunstable |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aylesbury Vale, England
Latest outage, problems and issue reports in Aylesbury Vale and nearby locations:
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Ed Webb
(@theedthemed) reported
from
Chesham Bois, England
@virginmedia Many comments on requesting compensation. You have directed customers to your compensation policy. But this only mentions phone, broadband, service installation or missed appointments. Nothing about loss of TV services. So what about TV service compensation ?
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Chris 53
(@bodhititus2019) reported
from
Aylesbury Vale, England
Oooh, now I finally got round to taking notice.... The videos I, m watching via twitter are playing much better with Lebara mobile then they did tesco, moble..Actually they are playing better then they do on home broadband service Virgin media to.. The landlord pays that bill
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ᒍᗩᑎE
(@gemmak500) reported
from
Chesham Bois, England
@virginmedia Yes there were, we received a text at 2am to say it was (finally) fixed but it isn’t & we are now expected to go through the entire reporting/testing the router process again. No engineer for days.This is NOT a router issue, it’s affecting many homes. #bangsheadonwall
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Baz Twyman
(@bazra1987) reported
from
Aylesbury Vale, England
@virginmedia it says on your app the servers are down? Is this likely to last long
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Mark Williams
(@Pensar_Mark) reported
from
Berkhamsted, England
@virginmedia Still no reply from @virginmedia over 8 hours after they promised they would call. Was told I would be called back at 12:00. It’s now 20:15. They seem to be oblivious to the very notion of customer service. #completefail
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Mark Williams
(@Pensar_Mark) reported
from
Berkhamsted, England
@virginmedia Already done that 4 times and got nowhere. I need someone who can help to actually call back as promised.
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Angela 💫
(@PrimaryxTeacher) reported
from
Dunstable, England
@virginmedia The outage has done some damage unfortunately, an engineer is coming on Thursday.
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Angela 💫
(@PrimaryxTeacher) reported
from
Dunstable, England
@virginmedia my WiFi is down and on service checker it’s says no fault, I try to do the test but the website crashes after clicking “test” button.
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SteveG@ERS
(@ERS_SteveG) reported
from
Toddington, England
@skytv very poor service when switching to your service. Currently left without broadband for 2 weeks due to a BT Engineer not being able to go up a ladder to fit a cable! Regret leaving @virginmedia
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia Not sure@of the model name - barcode on the back has two numbers C8 1862094XCCFRVD and M: 24374C4F1E0F - does that help you ?
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
@virginmedia I refer back to my original tweet. Zero attempt to resolve my issue. Just can't do it. Your solution is not acceptable to me or new owner. Can you please provide details on how to escalate this to a complaint? What if I cancel DD and then set up new DD with new owner details?
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ᒍᗩᑎE
(@gemmak500) reported
from
Chesham Bois, England
When you’re trying to upload and synch 20gb of wedding photos via a 4g hotspot because your @virginmedia broadband has been down for days on end with useless customer service and you have a deadline. It’s never ending! 😩 #virginmedia #custometservicefail #fail
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia Thanks - I’m not going to trust it again, so won’t bother using the record function, as it’s too unreliable. I’ll stick to streaming on catch-up and buying DVD and Blu-ray discs from now on. Another dissatisfied customer, eh? And we’ve just increased how much we pay... 😡
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
Dear @virginmedia Congratulations for the worst possible Customer Service going. Been hung up on twice. You don't deserve to be in business
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
@virginmedia Company has been wound up so there won't be any concerns about liability. This wouldn't be an issue if account had been set up properly in the first place Tried to do it properly and will screenshot the chat for future legal recourse
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Tim Gee
(@Tim_Gee_DOP) reported
from
Chesham Bois, England
@Charlie_A_Gee @virginmedia They don’t give a damn, they’re virtually a monopoly, Ditch them and go to sky.
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
@virginmedia That's ridiculous. It's a business. Internet is critical. Thats not an acceptable solution
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stuart shawcross
(@stuartshawcross) reported
from
Berkhamsted, England
Hi @virginmedia we rent a property with virgin fibre, download speed is fast but upload very low. I can’t login to account as it’s not mine. Suggestions?
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia The issue has been random and, with typical timing, I can’t find it right now so I guess you can’t help.
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Sid M
(@smahes4) reported
from
Chesham Bois, England
@virginmedia The reason given to us that you don’t want to put extra 10mtr cable to service 3 properties. That’s a shame on you and a classic lie that you say on your advert regarding coverage @richardbranson @Ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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snooching to the nooching
(@1BarryAllcock) reported
I am no longer with @virginmedia but I have a query (can’t login in to complain). I still have a cable through my wall which was never properly sealed on installation and as a direct result I now have damp around that hole. Who’s the best contact?
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Just Pixels
(@Nine_Circles84) reported
@BeanBolt @virginmedia Can you get insurance for this? Of course why should you. Saw a guy at Tiltok who worked for Virgin. They purposefully slow down your internet or make you share an allocation with a neighbour using it. Scumbags.
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Chris P💙💙
(@chrispugh_69) reported
@virginmedia Ive tried that but it says there's no issue but the line is unusable with the static noise etc im getting from it. Nothing has changed in the house but the line has become awful over the last few weeks.
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Gemma Louise Dady
(@dady2290) reported
@virginmedia My VM remote control has stopped working-changed batteries etc and still not working. Logged online but the remote control section is not working…
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therealianbrown
(@RealIanBrown73) reported
@virginmedia I’ve spoken to a operative on 0345 454 111 who is sending a free mobile dongle of 200GB to us , as our previous supplier is terminated and you were supposed to start today …. To inform us last night that installation would now take place 🤞on the 20th Dec is shockingly bad !
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Tomas Thurogood-Hyde
(@tomasth89) reported
@virginmedia has now sent me a demand for payment for the service they failed to provide, threatening "further action" if it is not made. Absolutely the worst customer experience I've had. (And no, I don't want to chat to your chatbot.)
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Angus 🏴
(@aon_goose) reported
@virginmedia The agent was being obstructive and not willing to adhere to my requests, and also lied to me about the package they were offering. I asked to speak with a manager as a result and this was denied too, hence why I asked for a complaint to be raised. Got a reference number, dm me
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Ken
(@Kenster1959) reported
@virginmedia How about getting the right number of staff to answer at least 80% of your calls in 20 seconds. That was the norm before you sling with most other companies decided customer service came second to profits.
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Phil Harvey 😷
(@CodeBeard) reported
@virginmedia Called 0345 454 1111 and the message says “we are sorry for the intermittent issues with broadband in your area. This is complex and taking longer than usual”. It’s been over _a week_. When will it be fixed? You know of the issues.
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Jules A
(@Jule5y) reported
@virginmedia I wasn’t aware of that. It’s not very well promoted. But if Hive themselves can’t fix it, I don’t suppose they can. I’ll have to wait till the wifi works again.