Virgin Media Outage Report in Aylesbury Vale, Buckinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesbury Vale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesbury Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Aylesbury Vale, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Aylesbury, Dunstable and Amersham.
| City | Problem Type | Report Time |
|---|---|---|
 Aylesbury |
Internet | |
| Dunstable |
TV | |
| Dunstable |
Internet | |
| Amersham |
Internet | |
| Dunstable |
Internet | |
| Dunstable |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Aylesbury Vale, England
Latest outage, problems and issue reports in Aylesbury Vale and nearby locations:
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Pete Downton
(@petedownton71) reported
from
Amersham, England
Ok, day 4 with no home broadband and I’m only aware there’s an issue because I kept chasing by phone rather than waiting for my new hub to be activated as suggested on the regular enquires number @virginmedia Thanks a bunch 👌
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Another day with Virgin Media TV package. Another day with not a lot working. Fault V210 today. Out of 8 months being with you so far, I would say 7 months have had an issue.
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the Parrot man
(@Lindz2000) reported
from
Aylesbury Vale, England
@virginmedia My fibre broadband has just gone down
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the Parrot man
(@Lindz2000) reported
from
Aylesbury Vale, England
@virginmedia @Nebularusart Down
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Alisdair Smith
(@alisdairrmsmith) reported
from
Berkhamsted, England
@SkyHelpTeam that's on the Sky Sports App as a @virginmedia customer but they don't provide customer services obvs
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Ryan wells
(@WellzyRM84) reported
from
Dunstable, England
@virginmedia the “issue” is clearly not fixed and the engineers sat in the BP garage at the end of the road don’t seem too fussed to sort it either how do we claim a refund (4 weeks now FFS) both neighbours have great comms BT
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Hemz
(@HemzahAhmed) reported
from
Aylesbury Vale, England
@virginmedia Appalling customer service from you guys. After having spent 25mins on hold, I get on but only to be cut off after a short conversation in which the guy on the end didn’t have a clue what he was talking about. Shocking when you consider what we pay on monthly basis!
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia Hold on someone just picked up the phone .... not going to get too excited as they normally hang up
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Alisdair Smith
(@alisdairrmsmith) reported
from
Berkhamsted, England
@adampowley @VirginMediaCorp They don't have any provision for anything that might be described as customer service let alone anything that would allow their customers to communicate with them #VirginMedia
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Rory Herbert
(@RHerbert95) reported
from
Dunstable, England
@virginmedia It's for the broadband, we've had issues for the past few days and speeds of <1mbps, the automated hotline said there were intermitent issues and we didn't have a chance to talk to anyone because the hold was too long
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Hemz
(@HemzahAhmed) reported
from
Aylesbury Vale, England
@virginmedia It is your job to apologise but I’m not alone in expressing dissatisfaction at the level of customer service at VM. That aside, I want to know why my router drops its connection almost daily causing me to power cycle my network chain in order to restore services to all devices
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia HELP
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Ben there done that
(@benjamingardner) reported
from
Berkhamsted, England
@virginmedia @jonsmithmusic_ Perhaps it should be you guys telling Jon the update and not him having to hunt one down... again.
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Daniel Pett
(@DEJPett) reported
from
Aldbury, England
Any tech journalists out there looking into @virginmedia poor customer service, ping @jonnypett for a chat.
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Helen
(@Creativedecs) reported
from
Dunstable, England
@virginmedia My WiFi is constantly cutting out, my laptop can't connect because there is an IP address issue, no WiFi single in my garden. All of these issues started yesterday.
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Barry Stanbridge
(@barrystanbridge) reported
from
Leighton Buzzard, England
So @virginmedia why is the TV guide always wrong, every week I have to rewatch love island (I know it’s crap) on catch up as the guide is never updated if the show is extended. You do not get that with sky! Explanation please
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2
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Jo Heritage-Harris
(@joheritage) reported
from
Chesham Bois, England
Just ended my internet contract with @virginmedia it was very much like communicating with a stroppy teenager. That plus the 48 minute wait on hold doesn’t make me feel like ever returning. Very poor customer service.
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Matthew SladePedrick
(@Mattpsp) reported
from
Leighton Buzzard, England
Anyway while I'm waiting I'm going to do myself some slow cooked lamb in the virgin media opps sorry slow cooker. I might also have to recharge as my phone only last 12 to 14 hours - laters
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Julia Giannini
(@JHGiannini) reported
@virginmedia She called multiple times yesterday, spoke to the team, and they confirmed no technician had been assigned to the job. She's had no contact from VM today. Please urgently contact her with a solution to the problem.
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Pooja Arora
(@PoojaAr32762875) reported
@virginmedia You are not helping at all...I am fed up of the same message from VM to have patience....I want VM to cancel my account as I am not going to pay you guys more money and deal with my complaint ASAP
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Maenie
(@Maenie) reported
@virginmedia My neighbours Virgin internet has been taken from my Omnibox rather than having their own cable from street. Engineer visited on 14 April and said it was causing my internet issues. I need to know when it will be resolved.
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winner
(@joetrcfc) reported
@virginmedia been on the phone on hold for over 40 as I want to discuss my package....... When you go on the app.... Your chat to us function does not work... What am I supposed to do... By the way you say your customer services is amazing....sounds like a load of rubbish to me!
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Maenie
(@Maenie) reported
@virginmedia It says "If you don’t feel this has been done, you can ask to escalate the issue to a manager. If you call in, a manager may be available to talk to you immediately or they may call you back at a time that suits you." What option should I select when I call?
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Terrie Honeyball
(@tazzydoodle) reported
@virginmedia I woke up this morning to a hub that wouldn't power up. Went online @ 8:30am and booked an engineer. Engineer has been, swapped the hub and gone before 11am. That's service. He was very pleasant, respectful and knew his stuff. Can't rate virgin media high enough.
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IG:tlc_studio
(@TheReal_LaBelle) reported
@virginmedia VIRGIN MEDIA WHAT KIND OF MANAGEMENT TEAM DO YOU HIRE IN YOUR COMPANY? MICHELLE IN COLLECTION DEPARTMENT NEEDS REVIEWING IN CUSTOMER SERVICE
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Amy Barson
(@amy_barson) reported
@virginmedia Trying to cancel my contract, been on hold for ages. Any way I can speak to someone online/is there a better time to call?
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Svein-Ove Nermo
(@Stenis_31) reported
@virginmedia Thanks for the reply but no further success. Still not able to ring or receive any calls. No settings has changed since February when I was travelling here but all of of a sudden Virgin not working for me. What next? Link else to and follow no success #virginmedia
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James Archibald
(@ArchieSnC) reported
@virginmedia I've literally never been this frustrated with a company. It's the simplest, simplest fix. I just need to speak to someone who can help and the first 3 or 4 levels of phone support clearly can't