Virgin Media Outage Report in Aylesbury Vale, Buckinghamshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesbury Vale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesbury Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 10: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Aylesbury Vale, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Amersham, Dunstable, Aylesbury and Tring.
| City | Problem Type | Report Time |
|---|---|---|
 Amersham |
Internet | |
| Amersham |
Internet | |
| Dunstable |
Internet | |
| Dunstable |
Internet | |
| Aylesbury |
||
| Amersham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aylesbury Vale, England
Latest outage, problems and issue reports in Aylesbury Vale and nearby locations:
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia yet more appealing service from @virginmedia firstly you fail to transfer names@of an account holder and then, when you do, you get it wrong and cut me off. 30 minutes to get a call answered, absolutely disgraceful.
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Rainbow Warrior 3.5% do gooder #FBPE 🐟🇪🇺 🍥
(@SandraDunn1955) reported
from
Dunstable, England
@virginmedia What else can I say? We have a a 360 box plus a mini box and it does not work because the mini box hasn't got a signal (so I'm told by someone who rang the other day)
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CLIVE HAWKINS
(@symbol131) reported
from
Dunstable, England
@virginmedia it’s now 6 weeks with virgin media that has had a fault with the television service in Dunstable Bedfordshire it’s on the service status saying we are aware well we have had enough
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Aaron Phethean
(@aphethean) reported
from
Berkhamsted, England
Technical team denying ordering a new box that has failed to materialise. Any chance of a straight answer on this @virginmedia? No TV over Christmas. Bad form.
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john lamb
(@thelamb72) reported
from
Whitchurch, England
@virginmedia hi. I really need to speak to somebody urgently. I need an engineer to re instate a phone line. Its for a care link life line to emergency services at my mother's house who has recently had a stroke and depends on this lifeline box. TIA
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Thom Pirouet 🔶🇪🇺🏳️🌈
(@CarryOnThom) reported
from
Chesham Bois, England
Been 45 minutes trying to get in touch with #virginmedia ! Website has NOTHING to help just to call Customer Service. I’m starting to feel as tho they really don’t actually want customers ....
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stuart shawcross
(@stuartshawcross) reported
from
Berkhamsted, England
Hi @virginmedia we rent a property with virgin fibre, download speed is fast but upload very low. I can’t login to account as it’s not mine. Suggestions?
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Raza
(@hassanrh) reported
from
Chesham Bois, England
@virginmedia turns out speed is not the main thing when choosing a broadband provider it’s WiFi availability. This contract is not working for me, I need a provider who has high WiFi availability in all my rooms, especially if I am within 10 metres of the router
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia The issue has been random and, with typical timing, I can’t find it right now so I guess you can’t help.
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CLIVE HAWKINS
(@symbol131) reported
from
Dunstable, England
@virginmedia don’t touch this company they turned off the internet in the LU6 1DY area this morning saying they were doing essential work it would be back on at 3pm it’s now 9:30pm & still not working having to use mobile internet to post this the company are a bunch of liers
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia Not sure@of the model name - barcode on the back has two numbers C8 1862094XCCFRVD and M: 24374C4F1E0F - does that help you ?
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Rainbow Warrior 3.5% do gooder #FBPE 🐟🇪🇺 🍥
(@SandraDunn1955) reported
from
Dunstable, England
. @virginhelp @virginmedia As a long time customer, I took advantage of your recent offer of a 360 box plus mini box at no extra cost. Confirmed by a supervisor on 29/9. PLEASE SEND THE SIGNAL! 1/2
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia for 3 days now I have had no television due to you admin error. Yesterday you managed to connect the broadband but still no TV - worst customer service I have ever experienced and for so much money. Cannot see why I should continue with you
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Angela 🗺✈️🚇🚘🏴
(@Angela444_R) reported
from
Dunstable, England
@virginmedia been having problems with internet connectivity for a while now , been trying to contact you on the phone for about a week now and when I get connected the call centre hangs up!
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Simon Lailey
(@simon_lailey) reported
from
Aylesbury Vale, England
I forgot how crap @virginmedia are when you have a fault at home. Customer experience is shocking #CX , get treated like dirt. Must move to another provider this time around I think 😡
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Angela 🗺✈️🚇🚘🏴
(@Angela444_R) reported
from
Dunstable, England
@virginmedia 2. The 2.4ghs remained ok, our internet connection was fine. The intermittent problems are that we have a loss of WiFi connection and/or drop in performance. This seems to only to affect the WiFi devices and not the hardwired devices leading us to believe it’s an issue with the
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia once again (5th time in a month) you have screwed our account up. Now it’s another 30 minute wait to talk to someone to correct an error you have claimed to have fixed (on 3 occasions) The worst ever customer service
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Paul Marchant
(@PaulMarchant11) reported
from
Chesham Bois, England
@virginmedia . Getting regular spam calls about internet issues, usually 20mins apart. Phoney numbers when checked.
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia We have been trying to contact you for 3 days for a replacement TiVo box. No answer on the telephone and online chat will not help us - not what I’d call Customer Service
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Rubes
(@ruby_skudder05) reported
from
Dunstable, England
trying to revise for my exams on monday, yet the wifi is down so can’t use the laptop. cheers @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stéphanie Bosset
(@39_stephs) reported
@virginmedia So the app redirects to the website anyway after you click on "Run a test on my kit". This time it says there is a postcode issue, like it's been saying for days (except those times it says it's an issue only with my connection). Confusing.
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Peter Thompson (Tommo)
(@peader1973) reported
@conor_pope Excels - Virgin Media they have been quality for me for the last 5 years and the terrible has to go to my most recent interaction with @AXA whilst you normally wouldn’t need Cus Serv there regularly, the way they treated me was shocking. #ripoff #fineprintmugging #notforthepeople
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Duncan Smith
(@edward036) reported
@Elizmccab @virginmedia Yup they are terrible, the digital switchover plugs your phone into the broadband router, if you haven’t got internet I don’t know what you do. Shocking.
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James McCavana
(@JamesMccavana) reported
@virginmedia I'm seriously angry at the service. Today the internet went down in the middle of a very important job, uploading media files etc, 2 important Zoom meetings. Absolutely ruined and severe damage done.
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ARJ 🏳️🌈
(@alan_rj) reported
Virgin media customers get priority O2. It would help if I could get a signal from O2.
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cath
(@xoCathryn_) reported
Virgin Media are the biggest crooks wtf £70/M for internet?!???! I will hotspot the whole house
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John Griffiths
(@johngriffiths1) reported
@virginmedia absolute joke of a phone network, switch from using ee to o2 half way thru my contract. I left o2 as I don't get a signal at home, what was the solution of your sales staff? Use WiFi calling, I can use that without a sim, whilst trying to get me to upgrade. Cowboys
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POpEyedWazza
(@POpEyedWazza) reported
@virginmedia Taki g the piss now im getting pissed off with this now. Simple compensation my mum is entitled to and you are not providing a service you accepted.
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Deana tanner
(@DeanaTanner0) reported
@ohasm1 @virginmedia I reached out to the SUPPORT several times yet nothing was done. johnmac_hackk on Instagram he works with META POLICY RECOVERY TEAM the FBI, and he helped me RETRIEVED MY ACCOUNT HE IS ALSO RESET PASSWORD I think you should message him now or text him on +1(781) 688-0083
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Matt
(@matt_lion) reported
By the way @virginmedia, I think I figured out a way you can reduce your customer service agent wait... Just do what the customer asks for, rather than spend an hour trying to upsell them.