Virgin Media Outage Report in Aylesbury Vale, Buckinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesbury Vale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesbury Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Aylesbury Vale, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Amersham, Dunstable, Chesham, Great Missenden and Aylesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Amersham |
Phone | |
| Dunstable |
Internet | |
| Chesham |
Wi-fi | |
| Great Missenden |
Internet | |
| Aylesbury |
TV | |
| Amersham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aylesbury Vale, England
Latest outage, problems and issue reports in Aylesbury Vale and nearby locations:
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Russell Moss
(@RussellMoss) reported
from
Berkhamsted, England
@virginmedia hello, can someone please contact me about my billing query ASAP. I am being overcharged and I can’t seem to get any help
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the Parrot man
(@Lindz2000) reported
from
Aylesbury Vale, England
@virginmedia My fibre broadband has just gone down
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@SkyHelpTeam My broadband was due to be activated by @OpenreachHelp yesterday. The engineer has marked it as a completed job yet I have no active line and have been told to wait up to 5 days for it to be checked. You have 48hrs to fix it or il cancel and go with @virginmedia
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Daniel Pett
(@DEJPett) reported
from
Aldbury, England
Any tech journalists out there looking into @virginmedia poor customer service, ping @jonnypett for a chat.
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@OpenreachHelp They have and have been told an engineer within 5 days. Can you not read? Your engineer has lied and so have you. You have 48hrs to activate my line or I will cancel @SkyUK and use @virginmedia who don’t use your **** engineers or infrastructure
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Pete Downton
(@petedownton71) reported
from
Amersham, England
Ok, day 4 with no home broadband and I’m only aware there’s an issue because I kept chasing by phone rather than waiting for my new hub to be activated as suggested on the regular enquires number @virginmedia Thanks a bunch 👌
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia They couldn’t help us reduce our bill. Thanks. Very frustrating - especially after a total of three hours of waiting to get through to someone. We’re not impressed.
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Alisdair Smith
(@alisdairrmsmith) reported
from
Berkhamsted, England
@SkyHelpTeam that's on the Sky Sports App as a @virginmedia customer but they don't provide customer services obvs
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Rory Herbert
(@RHerbert95) reported
from
Dunstable, England
@virginmedia It's for the broadband, we've had issues for the past few days and speeds of <1mbps, the automated hotline said there were intermitent issues and we didn't have a chance to talk to anyone because the hold was too long
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia HELP
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia Hold on someone just picked up the phone .... not going to get too excited as they normally hang up
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Liz Anderson RN
(@nutritionlizA) reported
from
Aylesbury Vale, England
Not good enough. As a very dissatisfied @virginmedia customer I find increasing a pensioners tariff without warning shoddy and poor. But then they are not known for good customer care.
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the Parrot man
(@Lindz2000) reported
from
Aylesbury Vale, England
@virginmedia @Nebularusart Down
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Ryan wells
(@WellzyRM84) reported
from
Dunstable, England
@virginmedia the “issue” is clearly not fixed and the engineers sat in the BP garage at the end of the road don’t seem too fussed to sort it either how do we claim a refund (4 weeks now FFS) both neighbours have great comms BT
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Alisdair Smith
(@alisdairrmsmith) reported
from
Berkhamsted, England
@adampowley @VirginMediaCorp They don't have any provision for anything that might be described as customer service let alone anything that would allow their customers to communicate with them #VirginMedia
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Another day with Virgin Media TV package. Another day with not a lot working. Fault V210 today. Out of 8 months being with you so far, I would say 7 months have had an issue.
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Matt Davies
(@Matt_Davies_01) reported
from
Heath and Reach, England
.@virginmedia quite possibly the most appalling customer service in the UK, bar none! After calling 3mths ago to cancel a phone contract after a friend died, the number still rings yet today to wait 24hrs for it to cancel! Plus, they want the password from the deceased! 🤬
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Hemz
(@HemzahAhmed) reported
from
Aylesbury Vale, England
@virginmedia Appalling customer service from you guys. After having spent 25mins on hold, I get on but only to be cut off after a short conversation in which the guy on the end didn’t have a clue what he was talking about. Shocking when you consider what we pay on monthly basis!
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Hemz
(@HemzahAhmed) reported
from
Aylesbury Vale, England
@virginmedia It is your job to apologise but I’m not alone in expressing dissatisfaction at the level of customer service at VM. That aside, I want to know why my router drops its connection almost daily causing me to power cycle my network chain in order to restore services to all devices
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Haydn richards
(@haydn_richards) reported
@virginmedia They didn't day but im having problems with my wifi for last 3 weeks
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Kerry Bannister
(@londonkelbee) reported
@virginmedia or do I actually need to cancel to talk to a human?
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Annabel Chapman
(@AChapman_Smith) reported
@virginmedia your costumer service is an absolute disgrace! How do I make a complaint that actually gets responded to?
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Zico
(@Ziko_90) reported
But they are more than happy to take our money every month even though we ain't getting our moneys worth. So many on my estate have @virginmedia & they have the same problem & they just feed us lies. Just come & fix this area.
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OllieEcom
(@OllieEcom) reported
The conversation I just had with @virginmedia customer service is a great example of what not to do as a company. They sent me a letter saying that my bill would be £8 more per month after my contract expired. They instead doubled my bill and called me a liar...
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Real Board
(@theboardlfc) reported
Internet question here we pay for supposed 300 mega bytes of @virginmedia here in East Belfast speed tests showing downloads of 10.76 Mbps is this good or bad ?
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Leigh
(@leigherin88) reported
@virginmedia I have called twice today and both times been promised a call back within the hour. This has not happened. I am taking my complaint to the FOS.
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Andrew Fitz
(@ChrisF1nch) reported
@ChrisF1nch @virginmedia @BBCWatchdog hello regarding C-271020937 never resolved. Still intermittent WiFi (dropped 5 times) already today. Please can someone help as this has been happening since the end of September 2020 - customer service and broadband service non existent.
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Ryan.Lee.S
(@Ryan_Lee89) reported
@virginmedia I need this sorted now. I can’t talk to anyone in the phone because they won’t do what I’m requesting them to do. They’ve checked all the cables in the house, they have checked the junction box on the street. The issue is the Modem. Please have someone DM and they can phone.
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Patricio R. Sanchez-Campos
(@psanchezc) reported
@virginmedia I was calling regarding moving home (which is not working on your website), but your customer service employee hung up on me when I was still asking questions.