Virgin Media Outage Report in Maple Cross, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maple Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maple Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 10: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Maple Cross, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Watford, Slough, Acton, Ealing, Hemel Hempstead, Bushey, Colindale, Edgware, Wembley, Isleworth, Radlett, Uxbridge, Amersham and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maple Cross, England
Latest outage, problems and issue reports in Maple Cross and nearby locations:
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Mark Viveash
(@MarkViveash) reported
from
Hounslow, England
Hi @virginmedia I am trying to close a mobile phone account for my dad who has dementia and is unable to speak to answer security questions & we don't have power of attorney. Speaking to your cancellation line has been a waste of time and awful customer service
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2
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Olivia
(@Olivia121994_) reported
from
Harrow Weald, England
@virginmedia We've done all of this. It's been two days; no known area issues and we have re booted several times.
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William Pope
(@PopePower) reported
from
Harrow Weald, England
@virginmedia Still waiting for you to reconnect my internet after 8 days... Incredibly lax security - your team informed me that someone called you to set internet up with my address (mistakenly), and you then disconnected our account without warning or notice #wtf #lostearnings
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Mitchell Feldman
(@feldmannews) reported
from
Bushey Heath, England
@virginmedia my broadband has been down since yesterday and I’ve subscribed to text alerts for updates. Ironically no updates received so I can only assume you need your network to work in order to send them! Come on Virgin, this is unacceptable service.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Another evening of @virginmedia broadband not working properly ... that’s about 8 days now it’s cut out several times through out the day! Think it time to cancel the contract!
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paul davies
(@ayestawnie) reported
from
Hillingdon, England
@virginmedia got no TV, Internet or phone please help got code W02 on my TV
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Olivia
(@Olivia121994_) reported
from
Harrow Weald, England
@virginmedia Still green. Not working
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Keith Brennan
(@keithyb77) reported
from
Ealing, England
@virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..
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Deborah Maclaren
(@MaclarenDeborah) reported
from
Richmond, England
@virginmedia No. It's an intermittent problem so is currently working. The message that goes out on the phone line ( when I call in to report when it ISN'T working) says Iit's a ''complex problem' . This is frustrating as your customer services ( appalling) said it would take until Sept 9 th
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Geoff Speed
(@GeoffSp) reported
from
Ealing, England
@richardmeade13 @virginmedia I understand your pain Richard. We’ve had same problems & now knocked Virgin on head
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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Ben there done that
(@benjamingardner) reported
from
Berkhamsted, England
@virginmedia @jonsmithmusic_ Perhaps it should be you guys telling Jon the update and not him having to hunt one down... again.
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Darren Woodward
(@woodywatford) reported
from
Croxley Green, England
@virginmedia Rang that number, said there wasn’t much they could do. Re did my package as it is currently, and it was £2 more than what I got quoted on Saturday. So just over £30 a month more staying with you. Thanks for trying to help
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Josh Watson
(@Zeragonii) reported
@virginmedia I've been on hold with that number for 45 minutes. I'd imagine almost the entire UK Premier Inn customer base is on hold with them at the moment. Zero messaging on the site. Zero messaging on the robot on the phone. Zero communication that there is an ongoing issue.
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Sloany
(@MrSloany) reported
@virginmedia Hi, just have no internet at all right now. Been down for around 24 hours. Restarted the router, have lights and what not. Can connect, but just says no internet.
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Dr Katherine Williams
(@jazzlady_k) reported
@virginmedia Ok. I had a long conversation with your someone in customer services about what I needed to do to leave Virgin Media. I have checked the chat history to day, and I stated my desire to cancel my contact at least four times. This was 30/9-1/10.
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Chind
(@rchind5) reported
@virginmedia been trying to get hold of one of your team so I can get boosters on my account to strengthen signal but it keeps taking me to same webpage!
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Josh Watson
(@Zeragonii) reported
@Mexpha @virginmedia Funny that they accepted my money but their bogus system can't even authenticate my device. Once again Virgin media proving it provides the worst services at the highest prices.
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🔵⚪🔴novahob🏒🎮
(@novahob) reported
@virginmedia Says still active, however I've got that stock email saying the resolve and it'll stay open for 28 days. So I'm guessing the only way now is to call up quoting the complaint number to get a sensible answer and progress?
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Chris Haigh
(@ChrisHaighmusic) reported
@virginmedia When your external installation team came to fit the cables and box etc they smashed an edging stone and decided to just cement over it. After ringing several times (speaking to many different people) I was told someone would contact me to come and repair or across the damage.
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Stonie 🔴⚫️(The original never forgotten 💙)
(@stonielad) reported
@virginmedia No reason was given whatsoever. I cannot wait over a week for an engineer to visit when surely this is simply a connection equipment issue.
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Nai Hubert
(@NaiHubert) reported
@virginmedia is your website down? My router has had a red light on and no internet and when I try accessing your website from my phone's data it just gives me an error and won't load. Is there any issues going on right now as I have no home broadband whatsoever.
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Chris Haigh
(@ChrisHaighmusic) reported
@virginmedia @virginmedia I can give you the complaint code I got in an email if needed?