Virgin Media Outage Report in Shenley, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shenley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shenley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shenley, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Waltham Forest, London, Hackney, Hemel Hempstead, Watford, Wembley, Islington, Harringay, Stanmore, Hampstead, Waltham Cross, Wood Green, Enfield Town, Muswell Hill and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Waltham Forest |
Internet | |
| London |
Total Blackout | |
| Hackney |
Internet | |
| Hackney |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shenley, England
Latest outage, problems and issue reports in Shenley and nearby locations:
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont
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Eloisa Rodrigues
(@eloisarod) reported
from
Tottenham, England
@virginmedia There seem to never be a problem, and yet everyday the internet drops out…
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stefy roma
(@stefyroma81) reported
from
Barnet, England
@virginmedia It's a wireless connection. I have tried to contact the customer service, unplugged all cables and restarted the router but nothing seems to work
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Ruth Tibby
(@rugoldie) reported
from
Iver Heath, England
@virginmedia The supervisor from Kier said they need an emergency permit to clear the blockage the they can pull the cable, they haven’t even requested the permit as I have checked with the council
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.
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S Dyett Gicquel
(@LGuard123) reported
from
Islington, England
@virginmedia Brilliant & I appreciate your help
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dmxcrew
(@dmxcrew) reported
from
Islington, England
@virginmedia I'm trying to canx TV service and see what deal you can offer a long term customer for broadband/phone line. Told no offers available, tx to someone else who could not find my account no who then gave me a duff no to call. I just wish to canx the whole lot now pls
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
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Charles Howarth
(@HowarthCharles) reported
from
Hackney, England
@jonwensley @virginmedia Just wait until you try to cancel!
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia Yes, broadband is 'working ok' according to the website but I've had the most stressful month of work calls with the unreliable network! #SendHelpOrMoveMeToAnotherProvider
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Mark
(@moffmark) reported
from
Hertfordshire, England
@virginmedia So VM, I’ve been ‘talking’ to Andi BOT for the past 90 minutes and it says wait times are over 15mins but ‘it’ has been saying this for over an hour!! There’s only so many times I can reset the damn router to try and improve wifi! Really regretting leaving @SkyUK atm
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Vics. 💙
(@afcvicki) reported
from
Hackney, England
@virginmedia hey. I’m having problems with my tv. Your status says it will be fixed by 20th December. That’s not good enough. It’s Leeds v Arsenal today and I need to watch it. Any updates? London N4
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
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Sumaya
(@Purp_Amethyst) reported
from
Camden Town, England
@virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.
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stefy roma
(@stefyroma81) reported
from
Barnet, England
@pengelly_amy @virginmedia Having the same problem,although it seems no outage is going on in my area
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S Dyett Gicquel
(@LGuard123) reported
from
Hackney, England
@virginmedia So much for assistance? I talked to you to get help returning equipment for 2 months & you assured me I won't be billed due to your incompetence! I have just been billed. Sort out picking up your equipment!
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SallyH
(@sallyhhk) reported
from
Islington, England
@virginmedia But the service page is saying there isn’t an issue - so how does that help?
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🔑 Shawn 🔑
(@s_mann71) reported
from
Broxbourne District, England
@virginmedia usless customer services, been without Internet and TV all day now 😡😡😡
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𝒯𝑒𝓍𝓊𝑔𝒶
(@t3xuga) reported
from
London, England
@virginmedia with the new price increase it states with don't need to pay any cancellation fees. My contract ends on the Summer, if I were to cancel do I need to pay the remaining months?
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Bushey Heath, England
@virginmedia I would have assumed that would have put a larger team on it if it’s an area issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Heather Williams MBE
(@alrightPET) reported
@virginmedia That doesn't mean the problem is fixed. We are getting repeated short network outages which are seriously disrupting home working and home schooling. Please can I DM you details of where I live so this can be logged and investigated?
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Jamie
(@Jami3_420) reported
@virginmedia Ok I’ve since found an email for them so hopefully they can help
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John lawless
(@Jonlws01) reported
@virginmedia Please take this message as official notice that I wish to cancel my tv service. Now please reply with an acceptance message so I can screenshot it and cancel my direct debit. Thanks in advance you've been most helpful
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Dr Heather Williams MBE
(@alrightPET) reported
@virginmedia My neighbours are also logging these faults repeatedly, it's a serious issue.
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Frankie Hurley-Peet
(@fhplovedollface) reported
@virginmedia Both times I have called and people haven’t helped and when I asked to speak with someone who could they cut me off- you say not on purpose I beg to differ! Appalling customer service. Not the service we signed up to and now being ignored and complaint not dealt with.
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Valerie 🇬🇧🤝🇺🇸 🏴🤝🏴
(@TykeTalking) reported
@cherbic555 @virginmedia That's kind, Colin, but I'll get it sorted soon enough. I usually pay a fiver & the guys do a superb job. I've not used a whole tank of petrol since last March. What a pain this lock down & so forth is. Still, cannot complain as so many are much worse off, poor things.
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Chris Frost
(@Divefrosty) reported
@virginmedia It’s not sorted as yet. They still have the new number and get conflicting messages about whether they can get their old number back. They’ve written a letter of complaint and are waiting to hear on the refund element.
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Peter
(@PzychoticHD) reported
@virginmedia A month on from my reply and still no answers. As soon as I cancel my direct debit because I'm not getting what I pay for you love chasing me up though. Your customer service is truly the worst iv ever experienced
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Chris Stuart
(@Mrchrisstu) reported
@virginmedia I can't get through on your customer services line 0345 454 1111. It's telling me the persons phone is unavailable. Please can somebody contact me?
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s s
(@lau_man) reported
@virginmedia what is your contact number for support in the UK 0345 454 1111 cuts off when I try