Virgin Media Outage Report in Gerrards Cross, Buckinghamshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gerrards Cross, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gerrards Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Gerrards Cross, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Bushey, London, Acton, Feltham, Ealing, Watford, Amersham, Isleworth, Slough, Hayes, Twickenham, Hounslow, Wembley, St Albans and Radlett.
| City | Problem Type | Report Time |
|---|---|---|
 Bushey |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Acton |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gerrards Cross, England
Latest outage, problems and issue reports in Gerrards Cross and nearby locations:
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Mansukh
(@mmpa4) reported
from
Watford, England
@virginmedia Been a long term customer of Virginmedia and recently renewed contract along with O2 mobile but customer services has gone downhill. Having issues with Wi-Fi,phoned again today and was told technical support will call me by 1:30pm, but no one has bothered.
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Francesco Marchet
(@MarchetF) reported
from
Brentford, England
@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.
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RICHARD GRIFFITHS
(@Griffo2018) reported
from
London Colney, England
@virginmedia Now I am told they will send me a new hub as they do think I have problems T the house . That’s why VM booked a engineer it was not me who did it . Time will tell if the goal post moves again today
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itsnotOK
(@itsnotO56763609) reported
from
Spelthorne District, England
@virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug
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Harold Wicks
(@hw_renewe) reported
from
Hemel Hempstead, England
@virginmedia “Have you checked for any issues in your area” No I have not checked that link. It is intermittent; one minute it is useable and next the internet service is missing; it is regular occurrence, happens almost daily!?
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RICHARD GRIFFITHS
(@Griffo2018) reported
from
Spelthorne District, England
@virginmedia I have done this now 7 times since 28th Nov without any Virgin service. I just called for the 8th time as I am expecting a new hub today to now be told it’s not coming today . A long list of bad customer service. I am fed up . Don’t use Virgin media as for the customer your left
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A Rintsie
(@arintsie) reported
from
Marlow Bottom, England
@virginmedia I am sorry but twice in 45 mins they cut me off as they did not know how to resolve the issue / easy way out
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itsnotOK
(@itsnotO56763609) reported
from
Spelthorne District, England
@virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Mark Ryan
(@MarkGRyan) reported
from
Ealing, England
Once again @virginmedia let us down with internet in W13 area ... not a good service at all
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kim forrester⭐️⭐️⭐️⭐️⭐️⭐️
(@pool1206) reported
from
Kingston upon Thames, England
@virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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Fred 🇻🇨🤌🏽
(@Hairouna92) reported
from
Richmond, England
@virginmedia Still down! Not sure what I'm paying for at this point
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royal 🌈
(@elthampalacegay) reported
from
London, England
@virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
London Colney, England
@virginmedia Thanks for trying. Three Exec Dept people in the last 10 days promised to call me back after initial calls - none have. I have put it all in an e-mail against what I believe is my reference number. I want the mobile internet service you've arranged to work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alfred Moore
(@AlfMoore) reported
@virginmedia At this point I am not keen to hang on the line and give all my details for the 5th time, have to explain why I'm leaving (do I really need a reason?) I just want to cancel my contract effective 18 March, the end date of the contract. That's all.
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Elle Field
(@ellefie) reported
@virginmedia Hi, you've sent me an email about collecting my kit but the link to message you doesn't work in it - can you help? You've asked me for two TiVo boxes back and the router. Router I can send but I already returned the TiVo boxes in 2019 when I cancelled my TV services.
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Sancholini
(@sanchoalam1) reported
@virginmedia hi my internet has been dropping for the last 24 hours, I thought it would fix itself but it constantly drops. I work from home so I need the internet. Can you get someone to look into this? I am sick of being on hold for hours.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.
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B TR
(@ReidBst) reported
@virginmedia @virginmedia, as I say, it isn't a resolution unless it solves the problem. The problem is we've waited over 120 for Internet and there still doesn't seem to be a plan or any action to resolve this. I have been in touch on the phone, nobody is willing or able to help.
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imp053
(@ipm0531) reported
@virginmedia I did yesterday, got promised a call FOR THE THIRD TIME and still no one called me. I can't even get a hold of someone to talk to about a serious issue?
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✨Angelique🐈⬛Dominique✨
(@AngieDahling) reported
@virginmedia internet has been horribly slow last few days and cuts out over and over again, making it impossible to do my job! Why does this keep happening?
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Vishwas R
(@VishwasR_) reported
@virginmedia it seems like your broadband service is blocking websites incorrectly in UK when all other ISPs in UK & other countries are allowing the site. Can you check your #blocking #algorithm to make other's life smoother?
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LORYN
(@thisisloryn) reported
@virginmedia We’ve only hung around waiting (I guess which now means we’re tied in?) Because you guys said it was going to get fixed and you asked us to be patient. So we waited hoping you were fixing issues; After all reports and investigation it’s not better. It’s the same!
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LORYN
(@thisisloryn) reported
@virginmedia We are ready to leave, and now apparently you’re going to charge us a huge disconnection fee. We’ve complained about service since day 1. There needs to be exceptions made to your policies when you can see that a customer has been complaining since day 1 with you.