Virgin Media Outage Report in Finchampstead, Wokingham, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Finchampstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Finchampstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Finchampstead, Wokingham, England
The most recent Virgin Media outage reports came from the following cities: Bracknell, Reading, Camberley, Guildford, Basingstoke, Slough, Aldershot, Farnborough, Woking, Windsor, Fleet, Maidenhead and Crowthorne.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
TV | |
| Reading |
Internet | |
| Reading |
Internet | |
| Camberley |
Internet | |
| Guildford |
Internet | |
| Basingstoke |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Finchampstead, England
Latest outage, problems and issue reports in Finchampstead and nearby locations:
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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Josh Gilpin
(@JoshGilpin) reported
from
Reading, England
@virginmedia Your advisor would only provide the tracking number that I was already given the other day and told me to use that to find out what’s up with it, they were about as much help as yodels customer support
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Ed Vokes-Mclean
(@EJVMcLean) reported
from
Farnborough, England
@virginmedia is on demand and catch up showing faults as mine is not working again been playing up for two weeks now Gu14 9 area
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David Bruton
(@OutdoorDaveGB) reported
from
Reading, England
@AnnaCorderoy @virginmedia In my case it took about 2 months to get a reliable service restored.
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Martin Compton
(@mecompton74) reported
from
Maidenhead, England
Can not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Tariq Khan
(@TariqKhanOne) reported
from
Burnham, England
Day by day service standards are decreasing for virgin. #virginmobile @virginmedia
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Annabel Z
(@annabelouisa) reported
from
Basingstoke, England
@virginmedia I’ve called 789 four times over the past two days and have been on hold for 20 minutes EACH time just to give you my PAC code 😭 talk about bad first impressions
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Chris Scoffield
(@chrisscoff) reported
from
Bracknell, England
@virginmedia service is appalling. Engineer arranged last Friday for today. Didn’t turn up. Now told it had been cancelled and we were informed. Lies Lies Lies. Broadband is almost unusabale. Can’t wait for contract to end so we can get sky.
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The HWC
(@Hello_HWC) reported
from
Basingstoke, England
@virginmedia Slow speed Constantly dropping service Not able to connect devices, TV and computers To be fair your engineer was the best bit! The rest was an absolute shambles. It’s all in a complaint I have through on your website to the resolution team...
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@virginmedia my WiFi which is supposed to be the fastest speed is down every day now since four days and comes on in the morning the next day this is unacceptable service
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Happyh1983
(@HappyH1983) reported
from
Reading, England
When you ring @virginmedia to discuss your current package... 1st guy ruder than rude... Asked to talk to disconnections and get the best customer service. Turns out there was a deal to be made. Very happy now.
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All About Hair
(@andrea_crosby) reported
from
Farnham, England
@virginmedia love being on hold to you seriously fed up with your lot , I’d not mind but not a good service
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Bhamini Lynn
(@BhaminiLynn) reported
from
Slough, England
@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!
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John Richards
(@Johnty14) reported
from
Basingstoke, England
@virginmedia next to useless support over the last 2 days trying to explain to your technical department what packet loss is! In the 40 mins it takes, the packet loss and speed has gone back to normal.
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Chobe Clarke
(@BRYCECHOBE) reported
from
Wokingham, England
@virginmedia no internet in Woking, always poor connection when I visit. 5g disappears, slow 2g. Now nothing. Father wasting money for this service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Donna Denton
(@DonzDen85) reported
@virginmedia Intermittent service, dipping in and out, no connection. Not good when I rely on WiFi calling In my area this is an ongoing issue
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Jakey Wakey
(@Jakey_Wakie) reported
@virginmedia I have been unable to access Internet or TV since Thursday. Its not acceptable. I pay for a service. I can't get help, I am unable yo raise a complaint. If this was you, would you be happy?
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Denver Pritchard
(@DenverPritchard) reported
@virginmedia Anyone there? Hours of my day being wasted, day after day. When will I get through to someone discuss your manipulative and deceitful pricing games and disgraceful customer service?
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Emma
(@Bugsand9friends) reported
@virginmedia Shocking customer service. Been on hold for over an hour to be cut off 5 times in 2 days because you're disconnecting my internet without notifying me #poorservice
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Katie Platt
(@katiemp89) reported
@LornaCWells @virginmedia @Ofcom I’ve cancelled my direct debit. 4 hours and hung up on 5 times, I actually manage to get through once then hung up. My ex is still down as the account holder as their crap service wouldn’t change it so think it will affect his credit report if any
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Vicki Wadley
(@VickiWadley) reported
@virginmedia do you have anyone answering customer calls today! Been on hold for 48 minutes and still counting for the 4th time in 3 days 😡
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Stuart Maidment
(@maidment_stuart) reported
@virginmedia The issue with my incorrect bill amount needs resolving with confirmation email to myself as repeatedly requested please. If not I have no choice to cancel the direct debit.
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Finished
(@levelheadedAFC) reported
@ConMarbleHalls @virginmedia They did worse to me, they stopped answering my calls and then blocked my number. They failed to fix my phone thru insurance & instead of replacing it they just ignored me. I’d call up with different numbers & ask for manager & then they’d hang up when they’re realised it was me
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Stuart Maidment
(@maidment_stuart) reported
@virginmedia Not good enough. Been passed from one person to another repeatedly and have been cut off every time. If there is a problem why has no-one said so? Your team have promised to return calls if cut off (I asked them if they could after being cut off the first time) and no-one has.
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lee harris
(@leeharris85) reported
@virginmedia And when they did eventually get through the call went dead at 6pm agent knocking off time was it?? I’ve never known a media company have so many system issues!!