Virgin Media

Virgin Media Outage Report in Hedge End, Hampshire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hedge End, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hedge End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hedge End, Hampshire, England 10/30/2025 23:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Hedge End, Hampshire, England

The most recent Virgin Media outage reports came from the following cities: Southampton, Winchester, Portsmouth, Gosport, Waterlooville and Fareham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthampton Wi-fi
United KingdomWinchester Internet
United KingdomPortsmouth Internet
United KingdomPortsmouth Internet
United KingdomPortsmouth Internet
United KingdomPortsmouth Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hedge End, England

Latest outage, problems and issue reports in Hedge End and nearby locations:

  • weezy2131 Kelvin Juniour (@weezy2131) reported from Gosport, England

    @virginmedia 7day now with no internet customer service just told me it will be back on 2nd had enough of being messed about.I have had enough **** YOU @virginmedia i am out just switching to BT now 🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾

  • weezy2131 Kelvin Juniour (@weezy2131) reported from Gosport, England

    @virginmedia DAY 6!!!!!! BROADBAND STILL DOWN!!!! Have no ******* clue if its even gonna get fixed was told it will be fixed for 9am yesterday and here we ******* are lets all leave this shit company

  • MatthewKing35 Matthew King (@MatthewKing35) reported from Southampton, England

    @yulewalkalone @RXTVlog @SonyUK and @FreeviewHD keep deleting all the apps now I down to a dozen thank goodness for @virginmedia & @NOWTV looks like @LGUK next time round 😡

  • theonlyJLee Jamie (@theonlyJLee) reported from Southampton, England

    @virginmedia I cannot call virgin because I don’t have a phone password, I can’t go though any of the phone options to get a phone password because I don’t have a phone password! Please help asap!

  • Lesleyanne22 Lesley-Anne Phillips (@Lesleyanne22) reported from Gosport, England

    @virginmedia And now I have been told that it may be three working days before my issue is sorted!!!! Really appalling customer service. Can this be escalated, paying for something that isn’t working! I will be texting too!!!!😡😡😡

  • Drunken_newbie Drunken Newbie (@Drunken_newbie) reported from Portsmouth, England

    @virginmedia Lol deals been a virgin customer for 5 years my contract run out last week so they hiked the prices up £12 and said theres no deals on at the moment... but we can give you a £4 discount. Customer service is shit at virgin, when I said ok I'm thinking about leaving he said ok lol

  • JamieAaronBirch Jamie Birch (@JamieAaronBirch) reported from Hill Head, England

    @virginmedia @SouthamptonFC @FrannyBenali Would rather shit in my hand and clap than “hang out” with that scummer prick!

  • BigwoodMartin martin bigwood (@BigwoodMartin) reported from Waterlooville, England

    @virginmedia another price increase notification today £4.50 to improve services!!! My phone lines been down for 3 days and been told it will be another 2🤯 loyal customer but new customers get better deals, 😤

  • weezy2131 Kelvin Juniour (@weezy2131) reported from Gosport, England

    @virginmedia JUST ******* WHYYYYY WAS TOLD THE INTERNET WILL BE BACK TODAY BY 18:00 STILL NO INTERNET MY BROADBAND HAS BEEN DOWN FOR 2WEEKS!!!!!!!! 2FUCKIN WEEKS!!!!!! THEY KEEP LYING TO ME ABOUT THE DATES AND TIMES IT WILL GET FIXED I HAVE JUST HAD ENOUGH NOW 2FUCKIN WEEKS!!

  • ETHAN2410 Ethan Samuel Fox (@ETHAN2410) reported from Southampton, England

    @virginmedia It’s telling me there are no issues. When run the service checker online it now says my equipment is turned off. It isn’t.

  • weezy2131 Kelvin Juniour (@weezy2131) reported from Wickham, England

    @richardbranson @virginmedia 2 weeks without any broadband customer service are as useless as anything keep saying it will be fixed on a certain date and time still nothing i reported the problem on 26/07/19 till now has not been fixed 2weeks!!! Will post this till its fixed

  • weezy2131 Kelvin Juniour (@weezy2131) reported from Wickham, England

    @virginmedia 2 weeks without any broadband customer service are as useless as anything keep saying it will be fixed on a certain date and time still nothing i reported the problem on 26/07/19 till now has not been fixed 2weeks!!! Will post this till its fixed

  • BigwoodMartin martin bigwood (@BigwoodMartin) reported from Waterlooville, England

    @virginmedia They need to dig up to find the connection, not just me but others in the street. Appreciate that technology costs, but where's the loyalty. In the long term cheaper for me to leave you, then come back as a new customer.

  • weezy2131 Kelvin Juniour (@weezy2131) reported from Wickham, England

    @virginmedia No broadband for the last 2weeks apparently there engineers are working hard to fix the problem . Lets all leave @virginmedia

  • cacax90x Carly Howes (@cacax90x) reported from Portsmouth, England

    @virginmedia Ok, our internet has been down since Sunday, we have been trying to call for days. We wait on hold for 40 mins, then get cut off the phone weirdly.

  • weezy2131 Kelvin Juniour (@weezy2131) reported from Wickham, England

    @virginmedia @virginmedia 2 weeks without any broadband customer service are as useless as anything keep saying it will be fixed on a certain date and time still nothing i reported the problem on 26/07/19 till now has not been fixed 2weeks!!! Will post this till its fixed

  • theonlyJLee Jamie (@theonlyJLee) reported from Southampton, England

    @virginmedia Maybe down grading, I can’t see the prices of a downgrade, just the option to call

  • weezy2131 Kelvin Juniour (@weezy2131) reported from Wickham, England

    @virginmedia WORST BROADBAND COMPANY I HAVE EVER BEEN WITH NO BROADBAND IN THE LAST 2WEEKS WAS TOLD IT WILL BE BACK TODAY FOR 18:00 STILL NO ******* INTERNET 😡😡😡😡😡😡

  • weezy2131 Kelvin Juniour (@weezy2131) reported from Gosport, England

    @virginmedia Not to be a bother i just wanted to let u know my broadband has been down since 26/07/19 been told its being fixed everytime i ring it benn 2FUCKING WEEKS NOW!!! No internet at all

  • robbiekhan Robbie Khan (@robbiekhan) reported from Gosport, England

    @virginmedia @_Freakyclown_ I'm not sure you understand what you've just said in relation to the thread topic. Yes posting it is secure, but fact remains, you've stored the password in plain text which was recovered by you then posted to a user. The 1st bit of that is not #GDPR complaint...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Liquid1891 Nate (@Liquid1891) reported

    @Radarbell @virginmedia Just out of curiosity what kind of problems are you having? Bad customer service, throttled speed etc.

  • kepin50 tinapinney (@kepin50) reported

    @virginmedia very disappointed with the customer service response , just received a letter for my husband with a new SIM card which he has to replace within 14days, or he will lose his phone service. The problem is, he is in the Royal Navy on a submarine with no contact,

  • Fiona_Ellison Fiona Ellison (@Fiona_Ellison) reported

    @virginmedia Hi team... I've been waiting via your chat function for 30+ mins to talk to someone about my bill as no credit has been applied from our 4day outage... is there a way to request a call back please?

  • PeterMo25891976 Peter Morgan (@PeterMo25891976) reported

    @virginmedia @ColeFlash That was in January. I have the same issue in September. Has this been addressed?

  • missfutcher Emily Futcher (@missfutcher) reported

    @virginmedia Appalling customer service. Didn’t know password, was sent password reminder. Phoned you, was on hold for an hour and then hung up on. Used the text service and got through after 15 hours, and then apparently failed the security check even though…

  • NickFishpool Nick Fishpool 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@NickFishpool) reported

    @virginmedia Every channel except sky sports news. I've rebooted, unplugged a lot over past hour to no effect. It's every Saturday without fail and fairly often during week.

  • antoniominnio Anton Roscoe Minnion (@antoniominnio) reported

    @virginmedia as I can’t login to any of my services because I cannot reset my password and as you phone help was completely useless, could you arrange for a competent technical help to resolve my account access issues. This is now many weeks without account access.

  • EmmaLouisePlays Emma Duff🎃 (@EmmaLouisePlays) reported

    @virginmedia @Shaunanicole25 She did request a new box to see if this would solve issues, however once again, the advisor is saying unless this future bill is payed then the issues won’t be resolved. Where does she stand in terms of leaving her contract early due to not getting the service she (c)

  • RichardCag Richard (@RichardCag) reported

    @virginmedia your service page is showing no issues in SE22 but I cannot get any broadband connectivity. Before you ask, yes I have followed the steps 3 times 😡

  • alainabelle Alaina Connelly (@alainabelle) reported

    @virginmedia Then why ask on here if you can’t help, we were Miss sold out package back in April the deal was 59 but included nextflix from the guy who sold it to us, it never, our package changed to bigger one and discount to 59 so Netflix was included but this was only the standard one