Virgin Media outages and service status in Hedge End, England

Problems in the last 24 hours in Hedge End, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hedge End, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hedge End, England

The most recent Virgin Media outage reports came from the following cities: Gosport District, Fareham, Southampton, Waterlooville, Portsmouth, Gosport, and Cowes.

City	Problem Type	Report Time
Fareham	Internet	1 day ago
Southampton	Internet	2 days ago
Waterlooville	TV	2 days ago
Portsmouth	Internet	2 days ago
Portsmouth	Total Blackout	2 days ago
Portsmouth	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Hedge End, England

Latest outage, problems and issue reports in Hedge End and nearby locations:

• 
  Komal Helyer (@komal_helyer) reported 2 minutes ago from Waterlooville, England

  Why @virginmedia did it take 6 hours to downgrade our package to just broadband on your chat functionality. We got there eventually.. but not after multiple upsell tries and much frustration. It's like the poor person on the end of the chat only makes money when he upsells...

• 
  mark wilson (@obcans) reported 10 minutes ago from Southampton, England

  @virginmedia I fail to see wot difference that make my Wi-Fi is rubbish my Internet drops in and out all the time I have hours on the phone with people and it's still the same I want something done about it 😫

• 
  mark wilson (@obcans) reported 12 minutes ago from Southampton, England

  @virginmedia I've have said my Internet drops out my TV my laptop witch are connected via ethernet cable drop out its not good enough I have always had this problem I just want it sorted out

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 18 minutes ago from Romsey, England

  @virginmedia This has already been dealt with yea, we’re continuing just because it feels as if we’ve waited too long to cancel now. Plus, Virgin are crediting me £5.35 for every day of delay that they’ve caused (55 days and counting).

• 
  Clare Old (@enkeli85) reported 18 minutes ago from Southampton, England

  Disconnect from @virginmedia on 28 Feb. Still get charged a month bill on 1 Mar & been told I'll both need to wait 45 days for my refund & that it will be credited the same day. Great help for budgeting & doesn't help that customer service chat couldn't understand the issue 🙄

• 
  Brooke Smedley (@Brooke_Smedley) reported 20 minutes ago from Portsmouth, England

  . @virginmedia genuinely have the worst customer service to ever deal with. The agents just tell you whatever you want to hear but don’t realise they’re contradicting themselves with everything that gets said

• 
  chris (@crumblechris) reported 24 minutes ago from Winchester, England

  @virginmedia Can you update the website to stop giving out false information? If you know there are ‘some issues’ can you tell me what they are - that alone is a helpful update….

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 25 minutes ago from Romsey, England

  @virginmedia Several complaints have been raised. I’ve been calling most days since October 2nd. Come someone please help?

• 
  Vinnie Davis (@vinnie_davis) reported 26 minutes ago from Portsmouth, England

  @virginmedia Nope! just spent two hours on the phone to what you laughing call "Customer Care" people. They can only be called at best useless. It's more than obvious that your company has nothing but contempt for its customer so will not be using your services.

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 29 minutes ago from Ampfield, England

  @virginmedia @NetflixUK You may as well not have a customer services team. I’ve spoken to one helpful person in the 53 days I’ve been chasing Virgin for my install.

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 32 minutes ago from Southampton, England

  @evans81uk @virginmedia Get on the phone. Or live chat. Bring that price back down. Normally everyone Virgin bring in a price increase im very quick to bring it back down

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 38 minutes ago from Romsey, England

  @virginmedia I guarantee you they cannot help. I call every day, usually spending over an hour on the phone. The pre-installs team only promise me a call back from someone who can help, within 24-48hrs. The call back never comes, despite further requests for this to happen. Explain that?

• 
  Sarah-Jane Finch (@formula1girl) reported 38 minutes ago from Southampton, England

  @virginmedia I cancelled in July (which apparently you have no record of) so I contacted you in Sept when you threatened to cut my service off, that I wasn’t using anymore, and told you I’d cancelled. I’m not paying this!! Absolutely ridiculous!!

• 
  Luke Martin (@lukemartin243) reported 39 minutes ago from Portsmouth, England

  @virginmedia This is really poor for a large company to have such issues… when will it be back up and running?

• 
  Finola Sloyan - Brand building PR for B2B (@FinolaSloyanPR) reported 43 minutes ago from Portsmouth, England

  @virginmedia Another text from @virginmedia ‘great news, your service has been restored’. IT HAS NOT BEEN RESTORED, no change.

• 
  Sim Dendy (@SimDendy) reported 44 minutes ago from Romsey, England

  Apologies if you can’t get hold of me - @virginmedia have ‘blacklisted’ my phone even though I am not a Virgin customer. After many hours/phone calls they are still unable to explain why & have said I need to write a letter (!) to escalate further 🤯 - any better ideas out there?

• 
  Jason Willoughby (@DragonWILL300) reported 48 minutes ago from Waterlooville, England

  @virginmedia you claim to have restored the WiFi problem, not according to everyone around the country… your service over the last couple of weeks has been diabolical!

• 
  Sarah-Jane Finch (@formula1girl) reported 52 minutes ago from Southampton, England

  @virginmedia I have just spoken to collections team who told me they cannot deal with my issue. They passed me to cancellation team who said they cannot deal with it only collections can. The issue is that I cancelled in July but you have no record of my call or letter.

• 
  Andrew Byng (@AndrewByng) reported 55 minutes ago from Waterlooville, England

  @virginmedia still having problems with virgin broadband and need it fast for my business two days slow and intermittent P06 1DH not fit purpose will cancel by the end if carries on been superb but someone has done something 😡

• 
  chris (@crumblechris) reported 57 minutes ago from Winchester, England

  @virginmedia Hi - so the fault that is still ongoing, 24 hours+ now, and the fault line said would fixed by 11pm last night. Now the fault line says it’s being worked on - and no update for residents….please advise what is going on and an ETA for the fix? Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adrian Bird (@bigbally) reported 5 minutes ago

  @virginmedia If you want to know how really BAD this bunch of COWBOYS are - listen to BBC Radio Four "You & Your" Monday 13 April. Utterly inept and incompetent. STEALING a LIVING. The Senior Management should HANG THEIR INCOMPETENT HEADS IN SHAME.

• 
  MJC (@CP1861) reported 9 minutes ago

  @virginmedia my account has now been locked for 3 months and therefore I’m unable to watch virgin tv go, one of the main reasons I’m your customer. I’ve phoned your customer services 7 times now and spent numerous hours on the phone speaking to your staff and on hold.

• 
  Alan Cripps (@cripps_alan) reported 9 minutes ago

  @virginmedia do you ever listen to to your own customer service recorded messages ? They are awful ! Totally unclear what we are expected to do to restart service ! . And why does your customer service team not start until 8am when they are based in India ? Makes no sense

• 
  kevin cox (@kevin_cox9211) reported 10 minutes ago

  @virginmedia I need help the call centre person isn't helping and won't listen. Can't get on to account a replacement box that was ordered is now not been ordered.

• 
  Jessica Simpson 😺🐶🐾 (@Jess_Simpson645) reported 10 minutes ago

  Had quite a battle with Virginmedia this morning when reporting a fault . Wanted me to crawl down on the floor and reach behind the cupboard to start unplugging and then plugging things back in again. Explained in the to her that I have arthritis in my spine as an elderly person and it took a real battle to get them to send a Technician out - apart from anything else tiring having to navigate all the various menus to even get to speak to a human being. Really beginning to wish I had not renewed my contract with #Virginmedia and had gone elsewhere @virginmedia .

• 
  Ian (@Jd95975184) reported 14 minutes ago

  @misselledee @virginmedia If virgin cant provide you service from 30 days of you reporting the fault you can leave for nothing, they are very incompetent when dealing with customers, deal with one agent who promises to sort it, never does, you phone back then its a different agent and you start all over

• 
  Drew Grant (@drewsy92) reported 14 minutes ago

  Every single month I have trouble accessing the my o2 app, since it’s became virgin media! Absolute joke can never pay my bill in time because of it, doesn’t let me sign in even though the details are correct!! Shouldn’t have to phone up every month to sort it! @O2 @virginmedia

• 
  Luke (@LUKEQPR94) reported 16 minutes ago

  Has Virgin Media gone down?

• 
  Clinton (@clintontayls) reported 18 minutes ago

  @virginmedia guess what another day being disappointed with a partial tv service. I complain using this medium and I get the run around🤬. It’s been ok for 2 years but sky was for 20+ years🤔

• 
  Nick Sloan (@sloany1976) reported 19 minutes ago

  @virginmedia Anyone available to help get me logged in? I have an account but wether on browser or on the app I keep getting the same issue