Virgin Media Outage Report in Hedge End, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hedge End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hedge End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Hedge End, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Portsmouth, Fareham, Winchester, Romsey, Gosport and Waterlooville.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Southampton |
Internet | |
| Portsmouth |
Total Blackout | |
| Portsmouth |
Total Blackout | |
| Portsmouth |
Internet | |
| Portsmouth |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hedge End, England
Latest outage, problems and issue reports in Hedge End and nearby locations:
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Kelvin Wainaina
(@weezy2131) reported
from
Gosport, England
@virginmedia My broadband has been down since thursday 7am spoke to customer service told me would be fixed by 6pm friday evening even got a text saying its fixed now customer service is saying it will be fixed on Monday 29th thats 4days without internet 😡😡😡
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Pete
(@unhippyman) reported
from
Portsmouth, England
Currently at 31 minutes and waiting on hold for @virginmedia - would not be quite as bad if every single track of awful hold music was not something released by a talentless 12 year old backed by overpowering Synth to disguise the lack of musicianship or songwriting capability
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Kelvin Wainaina
(@weezy2131) reported
from
Wickham, England
@MixBilsborrow @virginmedia My internet has been down since thursday 7am apparently it be fixed by mon 29th thats 4 days with no services this is just out of order definately switching providers on monday
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Kelvin Juniour
(@weezy2131) reported
from
Gosport, England
@virginmedia DAY 6!!!!!! BROADBAND STILL DOWN!!!! Have no ******* clue if its even gonna get fixed was told it will be fixed for 9am yesterday and here we ******* are lets all leave this shit company
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Chelsea🌹✨
(@ChelseaCoakley) reported
from
Southampton, England
@virginmedia is awful!!!! why do they keep on doing these works with no notice at all! so frustrating when you are in the middle of watching a programme!🙄🙄🙄🙄🙄
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia I guys ever going to reply !!!!! Been up 5 mins and it’s already dropped. Wtf am I paying for
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#JohnnyBlack
(@JohnnyBlackUK) reported
from
Portsmouth, England
Dear @virginmedia Four days I’ve had s**t with my broadband, how the f**k do you run a test when there is no service, no chat, nothing @virginmedia I want 4 days off my bill!!! 🤬🤬🤬🤬🤬🤬🤬 @richardbranson it’s my lifeline from #cancer
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia I have already checked apart from a tivo issue nothing
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Wendy Churcher
(@churcher_wendy) reported
from
Portsmouth, England
@virginmedia been on hold for over 35mins as broadband not working for the second day! Continuous poor broadband connection for years. The only way going to get a decent connection is to go elsewhere! Ridiculous. Very unhappy customer.
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Jamie
(@theonlyJLee) reported
from
Southampton, England
@virginmedia I cannot call virgin because I don’t have a phone password, I can’t go though any of the phone options to get a phone password because I don’t have a phone password! Please help asap!
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James Franklin
(@James_F_UK) reported
from
Southampton, England
@virginmedia yet again awful service no tv or broadband on hold 25 min, got cut off while the person I was speaking to was going to run a test and online chat not working
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Lesley-Anne Phillips
(@Lesleyanne22) reported
from
Gosport, England
@virginmedia And now I have been told that it may be three working days before my issue is sorted!!!! Really appalling customer service. Can this be escalated, paying for something that isn’t working! I will be texting too!!!!😡😡😡
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Kelvin Juniour
(@weezy2131) reported
from
Wickham, England
@virginmedia There so many providers these days with all this problems with virgin its just not worth it your better of switching @SkyUK u will be gettin a call from me on monday 👍🏽👍🏽
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Kelvin Juniour
(@weezy2131) reported
from
Gosport, England
@virginmedia 7day now with no internet customer service just told me it will be back on 2nd had enough of being messed about.I have had enough **** YOU @virginmedia i am out just switching to BT now 🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia 3 times already this morning. WTF
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Ethan Samuel Fox
(@ETHAN2410) reported
from
Southampton, England
@virginmedia It’s telling me there are no issues. When run the service checker online it now says my equipment is turned off. It isn’t.
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Pgdelr🇯🇪❌
(@Pgdelr1) reported
from
Eastleigh, England
@DarrenPlymouth Some idiot knocked on door for virgin media. Didn't like my language.
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Wendy Churcher
(@churcher_wendy) reported
from
Portsmouth, England
Absolutely disgusted with the customer service @virginmedia have shown today and over the past few months. We have had a fault on and off with our broadband for months. Been on hold for 55 mins, to be answered, barely spoken to, and then placed back on hold for another 25 minutes
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Kelvin Wainaina
(@weezy2131) reported
from
Wickham, England
@virginmedia I have i and keep speaking to someone in india who doesnt even know what the hell he is talking about am telling him my internet is down he asking to upgrade to a diffrent package definately switching providers on Monday
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia two months without any moaning about my internet to me and the last week it’s gone to shit again. Been home since 16:10 and ur router has dropped the connection 3 times. Looks like I need to email the corporate team again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rosie Ireland
(@rosiehola) reported
@virginmedia I’ve had no service since last Friday, technician came on Monday did nothing. I’ve rung VM 4 times, live chatted 4 times - nothing!!! Technician not coming back out until the 6th September 😡🤬 VM customer service is abysmal
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Trish Ferguson
(@TrishaM175) reported
@virginmedia why oh why am I receiving speeds of 20 when I pay for 200? I reset my router and it gets better but within 24 hours it’s 40 and drops to 20 again! Is my router needing renewed? Are you turning my feed down? Why can’t I get what you promised when I renewed?
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Jay Smith
(@jaynemesis) reported
@virginmedia I've been using it in modem mode only since I got virgin, so there is no way of knowing this.. The insinuation is that our ubiquiti network hardware would somehow perform worse than your hub 5 and in some way stop receiving any Internet connection without anything in its logs?
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7pudinis
(@7pudinis) reported
@virginmedia wifi continually stops for a few days now. Reset hub, website says "there's still an issue with your connection". Says to check back here after 23 hours and you'll help book a technician?! Why should I pay for a service you're not providing?!!
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Rykyuby
(@rykyuby) reported
you think loyalty to your ISP would mean something to them but every time you complain about the internet being slow they tell you just reset it at this point i am fully convinced that Virgin Media is the worst ISP ever charge a ridiculous amount and give an awful service. 1/2
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Rykyuby
(@rykyuby) reported
you think loyalty to your ISP would mean something to them but every chance you complain about the internet being slow they tell you just reset it at this point i am fully convinced that Virgin Media is the worst ISP ever charge a ridiculous amount and give an awful service. 1/2
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LV
(@LV13324211) reported
@virginmedia I have cancelled my contract after almost 25 years, 4 engineer visits all confirmed issue is with the signal at the cabinet. All stated "Network team" need to resolve, issue not resolved since reporting back on the 1st July.
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Tara
(@Tara291984) reported
@virginmedia why is my service disrupted again… channels failing and unable to watch!! Sick of this problem. Most recent problem only fixed beginning of Aug !!!
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Alex Mccullough
(@Mcculloug10Alex) reported
@mtunney1983 His KD is **** because of you! Sort it out @virginmedia
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Paris with an e
(@Pariswithane1) reported
@virginmedia My name isn't Paris, and surely as a communications company you should be able to manage a simple call! As for the complaint 28 days is ridiculous. How backed up is your complaints department. What if my complaint involves billing? Am I supposed to just pay it? 🤔