Virgin Media Outage Report in Hedge End, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hedge End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hedge End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hedge End, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Waterlooville, Southampton, Portsmouth, Ropley, Gosport, Cosham, Fareham and Winchester.
| City | Problem Type | Report Time |
|---|---|---|
 Waterlooville |
Wi-fi | |
| Southampton |
||
| Portsmouth |
Internet | |
| Portsmouth |
Internet | |
| Portsmouth |
TV | |
| Ropley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hedge End, England
Latest outage, problems and issue reports in Hedge End and nearby locations:
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James Franklin
(@James_F_UK) reported
from
Southampton, England
@virginmedia yet again awful service no tv or broadband on hold 25 min, got cut off while the person I was speaking to was going to run a test and online chat not working
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Kelvin Wainaina
(@weezy2131) reported
from
Gosport, England
@virginmedia My broadband has been down since thursday 7am spoke to customer service told me would be fixed by 6pm friday evening even got a text saying its fixed now customer service is saying it will be fixed on Monday 29th thats 4days without internet 😡😡😡
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Wendy Churcher
(@churcher_wendy) reported
from
Portsmouth, England
@virginmedia been on hold for over 35mins as broadband not working for the second day! Continuous poor broadband connection for years. The only way going to get a decent connection is to go elsewhere! Ridiculous. Very unhappy customer.
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia two months without any moaning about my internet to me and the last week it’s gone to shit again. Been home since 16:10 and ur router has dropped the connection 3 times. Looks like I need to email the corporate team again.
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#JohnnyBlack
(@JohnnyBlackUK) reported
from
Portsmouth, England
Dear @virginmedia Four days I’ve had s**t with my broadband, how the f**k do you run a test when there is no service, no chat, nothing @virginmedia I want 4 days off my bill!!! 🤬🤬🤬🤬🤬🤬🤬 @richardbranson it’s my lifeline from #cancer
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia 3 times already this morning. WTF
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia I have already checked apart from a tivo issue nothing
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Pgdelr🇯🇪❌
(@Pgdelr1) reported
from
Eastleigh, England
@DarrenPlymouth Some idiot knocked on door for virgin media. Didn't like my language.
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Pete
(@unhippyman) reported
from
Portsmouth, England
Currently at 31 minutes and waiting on hold for @virginmedia - would not be quite as bad if every single track of awful hold music was not something released by a talentless 12 year old backed by overpowering Synth to disguise the lack of musicianship or songwriting capability
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Lia Kenney
(@liakenney) reported
from
Waterlooville, England
Not sure why we pay so much for @virginmedia 🧐. It’s broken.... again.... for the 5th time this month😡! I think it’s time to move back to @SkyUK!
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Wendy Churcher
(@churcher_wendy) reported
from
Portsmouth, England
Absolutely disgusted with the customer service @virginmedia have shown today and over the past few months. We have had a fault on and off with our broadband for months. Been on hold for 55 mins, to be answered, barely spoken to, and then placed back on hold for another 25 minutes
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lunamoon77
(@2c03a90fd00242f) reported
from
Southampton, England
I had two months of internet problems with virgin media now. A absolute joke.
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Jez McKean 🇪🇺
(@jezmck) reported
from
Eastleigh, England
@virginmedia Tried to call, got bored waiting. BTW, the way the IVR intro is worded made me think I'd called a Virgin Mobile service number.
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GIBBO
(@ONLYONEGIBBO) reported
from
Lee-on-the-Solent, England
@virginmedia Yes but the compensation was well short of what we were expecting iaw what is on your website - roll on contract expiry and moving elsewhere we pay a fortune for awful customer service
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Law
(@lawrie774) reported
from
Southampton, England
@virginmedia over the last month we have had to put up with no phone lines for over a week, due to a **** up #virginmedia made, lost 1000s in business. Now no broadband for 2 days. Can't take care payments and to sign up to smart trade and pay additional fees. Shit firm avoid!!
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Chelsea🌹✨
(@ChelseaCoakley) reported
from
Southampton, England
@virginmedia is awful!!!! why do they keep on doing these works with no notice at all! so frustrating when you are in the middle of watching a programme!🙄🙄🙄🙄🙄
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia I guys ever going to reply !!!!! Been up 5 mins and it’s already dropped. Wtf am I paying for
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lunamoon77
(@2c03a90fd00242f) reported
from
Southampton, England
I do not recommend Virgin media internet providers. They worst providers and don't care about their customers. Only care about making money.
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Hannah Cook
(@HannahCook) reported
from
Waterlooville, England
@virginmedia I’ve called you multiple times and you didn’t care! I’ve passed my complaint to the ombudsman to see what they think of your lack of care. I was struggling financially which I made clear! I’d hate to see how you treat people more vulnerable!
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia Back again. Been like this since last weeks outage.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kev Dwyer
(@snakecharmerb) reported
@virginmedia The problem has disappeared from the service page (just like last night), but there is still no broadband service here. What's going on?
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Tony is tired of this ****
(@GhastlyTony) reported
@virginmedia Seeing as I can cancel my contract without cancellation fees due to the price rise, I wanna cancel it. I've tried contacting your customer service team on the phone twice now only to be hung up on.
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Kate Smith
(@KatePinkSmith) reported
@SamHay @virginmedia Last time I called it cost me £40 using the 0345 number! So there’s no way of contacting for free for real support.
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Nomadabroad
(@nomadabroad) reported
@virginmedia after waiting for 1.5 hours on the line, the call line dropped…USELESS customer service team, USELESS wifi with UNRELIABLE speed. You should win the Nobel Prize for WORST customer service of the decade. i am done dealing with your uselessness
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Amber Hartley
(@ahxrt) reported
THANKS FOR CUTTING ME OFF🤬 @virginmedia Over 1 hour on hold! This is some kind of joke. I’m sick of your poor customer service. You have the cheek to keep increasing my bills too? @virginmedia sort it out or I straight up stopping my direct debit. 🤬🤬🤬
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Gaz
(@garrydcollier) reported
@TheAC_CFC @virginmedia Issue is I want SkySports and BT Sport..I've just done a price check and tbf I'm paying less than a new customer would. I don't mind price rises when necessary but the service is absolutely shocking
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Alan Slade
(@AlanSlade1) reported
@virginmedia 1hr and 34 minutes on the call. Sales department very polite but when I was cut off by service department. I have lost the will to live and will have to try again tomorrow.
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Sharon Potter🖤💛
(@ArlandriaLamb) reported
@virginmedia @richie_rich77 No Internet.... Again... mobile data poor so intermittent access to camera I need for my Mother. Internet on for 5 minutes, reboots, taking approx 10-15 minutes, comes back on for 5, then off again. This seems to be widespread across the country.
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Calum Gregson
(@CalumG02) reported
@virginmedia wifi is down for the second day in a row?? Haven’t told us anything?? Wtf is going on?
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Amber Hartley
(@ahxrt) reported
@virginmedia @chattyshaz1 Know the feeling, been trying to get through for 2 hours, they keep cutting me off and funnily enough ignored all my tweets to them. How can they justify increasing their customers bills when their customer service is none existent