Virgin Media Outage Report in Hedge End, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hedge End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hedge End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hedge End, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Portsmouth, Waterlooville, Fareham, Winchester, Romsey and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Portsmouth |
Wi-fi | |
| Southampton |
Internet | |
| Portsmouth |
Internet | |
| Portsmouth |
Total Blackout | |
| Waterlooville |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hedge End, England
Latest outage, problems and issue reports in Hedge End and nearby locations:
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Jez McKean 🇪🇺
(@jezmck) reported
from
Eastleigh, England
@virginmedia Tried to call, got bored waiting. BTW, the way the IVR intro is worded made me think I'd called a Virgin Mobile service number.
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia Our internet has been up and down most days since this outage last week. Can you advise what’s up or send engineer plz
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia Back again. Been like this since last weeks outage.
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia The test is no help. I ran it on 4g on my phone but the point of calling out to you is internet is down so why would I run a test! Anyway test couldn’t find anything but it’s fallen over at least once every day. Best just just get an engineer to take a look
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Tom Sherrington
(@teacherhead) reported
from
Gosport, England
Just seen @virginmedia is completely out across UK. So all the reboots and restarts I’ve been doing were a waste of time... not just me, it’s the whole network...
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Jamie English
(@jamieenglishsfc) reported
from
Southampton, England
@mexicanjima @virginmedia We are ‘low priority’ apparently, so won’t be fixed until next week, quality customer service that....
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#JohnnyBlack
(@JohnnyBlackUK) reported
from
Portsmouth, England
Dear @virginmedia Four days I’ve had s**t with my broadband, how the f**k do you run a test when there is no service, no chat, nothing @virginmedia I want 4 days off my bill!!! 🤬🤬🤬🤬🤬🤬🤬 @richardbranson it’s my lifeline from #cancer
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info_mattech
(@info_mattech) reported
from
Portsmouth, England
@virginmedia It’s been almost 2 hours on the app message service. They still haven’t managed to answer the original question or even establish who I am.
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia internet and tv down in Po4. Portsmouth. Any news
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Hannah Cook
(@HannahCook) reported
from
Waterlooville, England
@virginmedia I’ve called you multiple times and you didn’t care! I’ve passed my complaint to the ombudsman to see what they think of your lack of care. I was struggling financially which I made clear! I’d hate to see how you treat people more vulnerable!
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lunamoon77
(@2c03a90fd00242f) reported
from
Southampton, England
I do not recommend Virgin media internet providers. They worst providers and don't care about their customers. Only care about making money.
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lunamoon77
(@2c03a90fd00242f) reported
from
Southampton, England
I had two months of internet problems with virgin media now. A absolute joke.
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Wendy Churcher
(@churcher_wendy) reported
from
Portsmouth, England
@virginmedia been on hold for over 35mins as broadband not working for the second day! Continuous poor broadband connection for years. The only way going to get a decent connection is to go elsewhere! Ridiculous. Very unhappy customer.
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Lia Kenney
(@liakenney) reported
from
Waterlooville, England
Not sure why we pay so much for @virginmedia 🧐. It’s broken.... again.... for the 5th time this month😡! I think it’s time to move back to @SkyUK!
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Law
(@lawrie774) reported
from
Southampton, England
@virginmedia over the last month we have had to put up with no phone lines for over a week, due to a **** up #virginmedia made, lost 1000s in business. Now no broadband for 2 days. Can't take care payments and to sign up to smart trade and pay additional fees. Shit firm avoid!!
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GIBBO
(@ONLYONEGIBBO) reported
from
Lee-on-the-Solent, England
@virginmedia Yes but the compensation was well short of what we were expecting iaw what is on your website - roll on contract expiry and moving elsewhere we pay a fortune for awful customer service
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Chelsea🌹✨
(@ChelseaCoakley) reported
from
Southampton, England
@virginmedia hurry up and fix channel 4!! #gogglebox is on in a minute!!!
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James Franklin
(@James_F_UK) reported
from
Southampton, England
@virginmedia yet again awful service no tv or broadband on hold 25 min, got cut off while the person I was speaking to was going to run a test and online chat not working
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#JohnnyBlack
(@JohnnyBlackUK) reported
from
Portsmouth, England
@virginmedia When you say between 1-6pm why don’t you at 1pm say you’re 175th and will be there at 5.59pm, then I can do shit, without sitting here waiting and no f**king internet. It’s a very simple thing to do, text me please 👍
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Jamie English
(@jamieenglishsfc) reported
from
Winchester, England
@virginmedia Phones up to be told we are a ‘low priority‘ case, nice to hear, still not working and told it won’t be fixed until next week. But asking me for £20 a month more now for the same service. Might have to give Sky a ring....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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👩🏻💻Ivy Mukherjee
(@JellyIvy) reported
@virginmedia trying to get another connection for our place. i was put on hold for more than an hour to get through the call ans solution.
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Sean Murphy
(@sean_murphy01) reported
@virginmedia on 1gig broadband & working from home on wifi - MS teams calls continously struggling throughout the day due to poor network quality ...... why is this happening 😭
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kellie simpson
(@simpson_kellie) reported
@virginmedia is shocking for tge Internet and you can't even speak to anyone. Time to cancel I think!!!
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ice
(@jfk9877) reported
@virginmedia It said I could book appointment for engineer but how can a report an issue to you
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Cuthbert
(@Wazza2it) reported
@virginmedia @diegosanjh WTH every time someone reports an issue you refer to the service page. If it’s not in the service page does not mean there is no fault. Get your fingers out and sort your broadband out it’s a disgrace what we pay for and what we actually get
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kellie simpson
(@simpson_kellie) reported
@virginmedia To be honest I am sick of trying to fix it. We have had loads of trouble since the start. We are only getting 20meg. The TV is constantly loosing signal when watching Netflix. It is generally all round rubbish.
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Matthew Markey
(@Matthewmarkey) reported
@virginmedia Your T&C is a complete con and not customer friendly at all. It's a clear ploy to drain the last bit of money out of a customer. What a great way to completely sour the experience for me and ensure I never want to use Virgin again.
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Jo Conti
(@GenieatOW) reported
@virginmedia Have been on your text customer service line since 17:20 yesterday. (22/11/20)Sick of going round in circles being passed from one operator to another being asked the same questions. I want to make a complaint. This is an appalling customer service process.
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Ian Scoble
(@IanDScoble) reported
@virginmedia Unable to check for faults as the page is broken! "Oops something's broken We're sorry this isn't the page you wanted This part of the site isn't working at the moment, but it'll be up and running again soon. Please come back and try again later."
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Deja Vu
(@__Deja__Vu__) reported
@virginmedia We cannot receive BBC4 nor CBeebies on our Tivo box. A technician visited over a week ago he said it was the third in our area and Network Technicians would resolve the matter. So far they haven't. Can you advise please. We are not getting the service we pay for.