Virgin Media Outage Report in Macclesfield, Cheshire East, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Macclesfield come from postal codes SK10 and SK11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Macclesfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Macclesfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Macclesfield, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Sale, Macclesfield, Wilmslow, Congleton, Cheadle and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Macclesfield, England
Latest outage, problems and issue reports in Macclesfield and nearby locations:
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sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
@virginmedia apparently I have to be at my dads house. Well that would be a long shot as I live 20 miles away and have to work. So they WONT help a 78 year old deaf man. Richard Branson. You’ll be 78 one day and no ****** will help you.
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.
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Dan Jones
(@Danjones_uk) reported
from
Manchester, England
*sigh* another day another SIP related issue with @vmbusiness. Own the fact that your hubs are not good enough for business use and get something in that is.
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Darren Morris
(@morrishgp) reported
from
Manchester, England
@mk1plumbing18 @SkyHelpTeam @bt_uk @EE @virginmedia It’s awful, it’s continually buffering! X
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.
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Dan Jones
(@Danjones_uk) reported
from
Sale, England
@vmbusinesshelp @vmbusiness F006897332 - it would be helpful if your team in Manila listened to customers rather than taking a robotic approach to support. I had to demand that a firmware downgrade take place - even after they admitted that would fix the issue.
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Adam Moran
(@AdamMoran) reported
from
Sale, England
@virginmedia I am unsure, things were not as the expected in the road and ‘another team’ we’re going to come back.. We have no existing service.
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julie mc
(@julesmac77) reported
from
Manchester, England
@virginmedia Ive been experiencing issues for months , and your customer service keep brushing me off, your in breach of contract as soon as I find a new provider im gone 10 years ive been a customer and im expected to pay for and put up with poor service
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Martin Gardner
(@MJG_2012) reported
from
Sale, England
@virginmedia good going promoting Bohemian Rhapsody being available tonight. Loved that film in the cinemas. Well at least that’s what I would be saying if I could sign in and watch it.
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Joelle Dyson
(@JoelleDyson) reported
from
Manchester, England
@virginmedia Possibly THE WORST service I’ve experienced, especially as a customer of 5+ years. I just tried to leave, but customer retentions hung up on me!! You couldn’t write it...
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simon jones
(@sjonesmcfc) reported
from
Sale, England
@virginmedia Yep thought so typical crap service from @virginmedia . Pay for Vivid350 and Get 90mb 💩
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Adam Moran
(@AdamMoran) reported
from
Sale, England
@dmhprior @O2 Sounds a bit like waiting for @virginmedia to install broadband, albeit they don’t owe me ££. Just general lack of interest in any form of customer service.
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Darren Morris
(@morrishgp) reported
from
Manchester, England
@HarrisonHeating @mk1plumbing18 @SkyHelpTeam @bt_uk @EE @virginmedia We had problems with bt trying to cancel a old phone line years ago, none of these providers fill me with confidence x
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sean cosgrove
(@mymodlifecrisis) reported
from
Congleton, England
@virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you
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simon jones
(@sjonesmcfc) reported
from
Sale, England
@virginmedia Already registered the complaint @virginmedia let’s see if you get back to me 🤔
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sean cosgrove
(@mymodlifecrisis) reported
from
Mow Cop, England
@soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow
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Andrea Day
(@Andreaeday) reported
from
Biddulph, England
@virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.
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Siobhan Duncan
(@ShivDuncan) reported
from
Manchester, England
@virginmedia I’m at work. I couldn’t therefore tell you. However, the issue is with your router, it’s not fit for purpose. It constantly reboots because it has a bug
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Dona Saunders
(@DoNathan1291) reported
from
Cheadle Hulme, England
@virginmedia @richardbranson Ok...so after being sighed at on the phone by a "customer service" assistant 3 times on Monday evening and after the nice young man came to fix the broadband on Wednesday morning...it keeps going off yet again!!!! Leaving as soon as contract is up!!
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Darren Morris
(@morrishgp) reported
from
Manchester, England
@baazz90 @the24hrplumber @SkyHelpTeam @bt_uk @EE @virginmedia Too much that,fed up of paying stupid prices. X
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Foley
(@McmullanFoley) reported
@virginmedia Also I can't raise a complaint since we cancelled our account. not one customer service rep has suggested it either. I assumed raising the complaint with them wld be sufficient. But seems they can't even write down the nature of our query.
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Cheryl-Ann
(@cheryl_annmusic) reported
@virginmedia No not at all. Including three days waiting on WhatsApp. It’s a disgrace. All I want to do is cancel because the customer service is awful
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chantelle
(@shhduff) reported
@J1MMYR1DDZ @mikeym366 @virginmedia I didn’t even get the script. I got miserable attitude from the get go. Clearly doesn’t like his job. Soon as I asked to deal with someone who wanted to help me he put the phone down
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Castle Cary, England
Why do broadband providers give us tech that isn't up to the job? The BT super hub 2 and Virgin media routers are absolutely rubbish and the only way to get a decent service is to buy extra tech to make them work better. I've just answered my own question here haven't I?
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Nancy S
(@mizznansea) reported
from
Aveley, England
@virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.
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king kong
(@blargenbody) reported
@virginmedia Not really I was promised a phone call within 4 hours from a manager regarding the problem, yet nearly 2 weeks later nothing it's shocking
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Nancy S
(@mizznansea) reported
from
Aveley, England
@virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.
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Andy horne
(@Andyhor07625216) reported
yet again ...virgin media comes through by cocking up are services ... how do they get away with it .now its a code 602 ..why do we pay £84 month for this ****
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Will 🐏
(@OverkillZx23_) reported
Jesus Christ virgin media sucks arse
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SheelB
(@SheBiggs) reported
Terrible service from @virginmedia @VirginMediaIE. No TV channels 2 evenings running. No explanation when phoned, just fobbed off. Not much service for a large monthly fee.