Virgin Media Outage Report in Cheadle Hulme, Borough of Stockport, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cheadle Hulme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheadle Hulme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cheadle Hulme, Borough of Stockport, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Salford, Oldham, Macclesfield, Stockport, Dukinfield, Hyde, Irlam, Wilmslow, Altrincham, Sale, Knutsford, Stalybridge, Cheadle and Middleton.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Salford |
Wi-fi | |
| Oldham |
Wi-fi | |
| Manchester |
TV | |
| Macclesfield |
Total Blackout | |
| Manchester |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Cheadle Hulme, England
Latest outage, problems and issue reports in Cheadle Hulme and nearby locations:
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Louise Woodman
(@louise_woodman) reported
from
Oldham, England
@virginmedia we’ve also got no catch up tv etc.. only live tv. Again since Saturday. Tried rebooting but this doesn’t help. No timescale given on the number you gave me and no texts sent to update.
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Dr Neil Entwistle
(@SalfordHydro) reported
from
Salford, England
Hi @virginmedia, I’ve moved house & your website confirmed I can have your services however when the installer came he said we need to get the local neighbours to use “cable my street” on internet. However we can’t because your website says we have it. Catch 22! Help please.
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Will you ever sort your hub 3 from lag, lag, lag, 10 million customers, you prob paid a quid each for this pile of crap hub 3 from China, taking advantage of the sweat shops paying the workers nothing, that is why this router is shite, shite shite!
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Sam Tennant
(@Samueltennant) reported
from
Manchester, England
@virginmedia VERY happy customer for eight years, only disconnecting as not available and new address but the last 24hrs have been a nightmare. The offshore call centres simply seem to have no facility to understand something like this which is off script. 1/2
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Louise Woodman
(@louise_woodman) reported
from
Oldham, England
@virginmedia I keep calling and it plays the same message saying you knows there’s a fault and you are trying to fix it. The same message since Saturday morning. It offers texts to update but I’ve had no texts even though I’ve put my number in each time I’ve called.
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Dave Ashurst
(@DWA2005) reported
from
Knutsford, England
@virginmedia spent hours on the phone trying to sort out an extension to my account, to find being charged more than was confirmed. To say customer service is woeful is an understatement
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Shaun
(@shaunbentley) reported
from
Manchester, England
@virginmedia No clue. Tried escalating a complaint with you about 30 times over the past 2 years and you keep ignoring me.
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Paul Hulse
(@paulhulse83) reported
from
Sale, England
Evening @virginmedia over the past month I have been reporting issues with your service as you will see through tweets! However, today I learn that you’ve issued my bill and also charging me for last month - when it HAS been paid! I have the confirmation of payment with me!
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Xbox E3 Fans 🎮
(@XboxE3Fans) reported
from
Manchester, England
@aravelle @virginmedia Yikes, that sucks :( I know they’re doing a lot of new areas in and around Manchester so I do hope they’re in your area ASAP! :(
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toewad1
(@toewad1) reported
from
Salford, England
@Simatron3000 @virginmedia That looks bad, mine is better than that, but notice no packet loss.
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Conrad Betton
(@ConradBetton) reported
from
Sale, England
@virginmedia In the last 4 weeks I can’t get any internet if more than a 5m away from hub/extender. Shows and full signal strength. Your technical support team need to send me at least 1 more extender.
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Gail (GiGi) Frampton
(@CarlitosGirl) reported
from
Manchester, England
@virginmedia No not really, I need a call or a name I can email. I just need a resolution, can't spend time telling a long story to people who don't have the authority to look at the account and resolve it. Can you do that or can you pass me to someone who can. Please.
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Gail (GiGi) Frampton
(@CarlitosGirl) reported
from
Oldham, England
@virginmedia I asked Rashid to cancel for me he said he would delay. He didn't. I haven't installed or used and in no state due to a bereavement to sort this out. Even your no reply email service replied to me so I have a date. Don't think I have signed a DD agreement or the contract.
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Louise Woodman
(@louise_woodman) reported
from
Oldham, England
@virginmedia No, just that it will be on and off until the 30th. I am not asking for ‘fault free’ just some acceptance that we are paying a lot of money for a service we are not getting and paying extra for 3G. The attitude from virgin is it’s ok because you are getting it sometimes!
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Sam Tennant
(@Samueltennant) reported
from
Manchester, England
@virginmedia UK Sales say 1 month extension reconnection impossible, but offshore call centres said yes but this has not happened yet. House moves are stressful. Please help.
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Louise V
(@itsonlyme72) reported
from
Salford, England
@donzy77 @virginmedia You would think as loyal customers we would get better deals. Please let me know if you find a better service elsewhere.
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Gail (GiGi) Frampton
(@CarlitosGirl) reported
from
Oldham, England
@virginmedia It's pretty much a long story so would be better to talk. New customer on the pay nothing for 3 months deal. My dad was taken seriously ill and given a month to live. I asked to cancel in cooling off period. Emailed, tried to call. Spoke to Rashid the guy on my doorstep. Nothing.
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jo-ann murray
(@jjplt) reported
from
Ashton-under-Lyne, England
@virginmedia 6 installations date , no enigneer turns no phone calls of apology or text make a complaint still waiting for a call back - in the space of 48 hours have just been given 3 new installation dates and no one can explain to me wtf virgin you are a load of 💩
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Sam Tennant
(@Samueltennant) reported
from
Manchester, England
@virginmedia Hi! Follow-up to my prob yesterday, Housemove has been delayed, VM discon 16/09, I've now asked for 1 final mnth. >1hr on phone with 3x outbound call centres yesterday; still not clear if 1) Service will be Reactivated today & 2) will be for one month, not 12/24. Ta!
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Dr Neil Entwistle
(@SalfordHydro) reported
from
Salford, England
@virginmedia Ok great, I hope you do as thus far your customer service phone line hasn’t. The engineer hasn’t. The manager I spoke over the telephone hasn’t so you’re my last hope before I’m forced to shop elsewhere
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liverpool Girl
(@Liverbird_73) reported
@virginmedia Thanks yes, I whatsapped them for 6 hours the other day and that’s where the complaint has risen from. Was told by the Twitter team to call instead which I did. Billing system was down. Told I’d get a call back. Nobody ever phoned. I give up.
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Jane2005
(@Jane2005) reported
@virginmedia There is no issue in my area.
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Khoa Huynh
(@Khoa_Huynh) reported
There is no broadband in HP2. Kindly fix it ASAP @virginmedia
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Alison Winter ✨
(@ofdiscontent) reported
How can a company like Virgin Media not provide accessible support? Surely that's a legal requirement? Anyhoo, my frustration with service providers lives to blacken another day. You'd think reporting it on Twitter might help, but no. I'm getting drunk now.
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Liverpool Girl
(@Liverbird_73) reported
@virginmedia I’m querying my bill. I just want a breakdown of charges - itemised. At present it states that I have another 18 months t go and my monthly charges will be £58.25. Which is very wrong. The moving bill was also incorrect. Just want some help.
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Mitochondrial Spindle 🏃♀️🏃🏅🏊♀️🏆📚📚😊
(@RachReally) reported
@virginmedia No they won't cancel contract . I am not paying anymore for a contract i gave notice on on 19th June ..can you give me an email address as obvs 2.5 hours on phone on hold is not OK. I cant phone ccan't text have written hand written letters
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Liverpool Girl
(@Liverbird_73) reported
@virginmedia I have the app and also can sign in through the web browser. It says I’m a new customer with a new account number etc. I’m not, I’m an existing customer that moved house
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Alison Winter ✨
(@ofdiscontent) reported
@virginmedia Thanks - none of those assist me in hearing on the phone, except the Relay App, which needs a 'good wifi connection to download it', which I don't currently have. Would you be able to find out if Virgin customer service have the Relay App at their end if I call up? Thank you.
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H 🦢🏴
(@HayleyJ87) reported
@O2 Hi, I’ve just taken out a new contact and I should have double data for being a virgin media broadband customer. Why isn’t this the case please?
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raman
(@444ramann) reported
our wifi cut out minutes before harry tickets got released @virginmedia **** you