Virgin Media Outage Report in Cheadle Hulme, Borough of Stockport, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cheadle Hulme, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheadle Hulme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cheadle Hulme, Borough of Stockport, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Oldham, Stockport, Sale, Salford, Wilmslow, Macclesfield and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Total Blackout | |
| Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Cheadle Hulme, England
Latest outage, problems and issue reports in Cheadle Hulme and nearby locations:
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The Real Guy Gardner FBPE
(@guy140771) reported
from
Salford, England
@virginmedia Thanks for your reply. Your @virginmedia text bot clearly stated your aim for a human to ring me back within 4 hours - it’s now over 120 hours. May I suggest you update your message, also can you confirm I’ll receive the promised phone call or should I cancel my subscription?
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The Real Guy Gardner FBPE
(@guy140771) reported
from
Salford, England
@harrisonmp They wrote to me about my complaint saying they’d been trying to contact me, they haven’t unless they’re still using the wrong mobile number which I’ve informed them about. We’ll ignore the fact that my landline is with them. I just wish someone @virginmedia would take ownership
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Sarah Cassidy 🐝
(@SarahCassidy) reported
from
Manchester, England
Anyone else who gave their details to track and trace suddenly being spammed with fake email accounts, and bombarded with phone calls from fake VirginMedia/BT claiming broadband speeds are up and down?
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Sophie Reynolds
(@1sophiereynolds) reported
from
Cheadle Hulme, England
@virginmedia Yes, I checked online and there are outage issues in the area. However I was sent a text saying it had been resolved yesterday, but it is still not working this morning!
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Humps Snr
(@HumpsSnr) reported
from
Stockport, England
@virginmedia What details do you require in any text I send?? Seems a bit odd considering you should already have my complaint and my details 🤔 we’ve established I don’t have a ref number, so further info will assist??
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David Bryden
(@Daveyb1974) reported
from
Urmston, England
@nickleeland @virginmedia I asked to speak to someone that could help and got “my supervisor is on 14 day isolation”. Ok put him on the phone as I’m guessing he can work from home? Computer says no! Poor poor service!
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia Trying to get some help, on the phone over 30mins. My new bill was overcharged, pls fix it ASAP.
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia So me as a customer who don’t know this information, and searches your customer number after you don’t provide your services, been kept 40mins on phone line and then get phone put down from your staff. Brilliant!!!
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia That’s different scenario on my bill, why I’m charged to call your Customer Service line
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Humps Snr
(@HumpsSnr) reported
from
Stockport, England
Over 3 hours and counting on the phone to @virginmedia , spoken to 5 different people and put on hold for the 6th time now. Issue yet to be resolved 🤬🤬🤬 #vpoorcustomerservice #timeforachange
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Mike Mee #FBPE
(@Mug_UK) reported
from
Stockport, England
@PThexton @virginmedia They closed down the Stockport branch too. Maybe there's a "why do I have to pay for a phone line" page within their FAQs ...
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David Bryden
(@Daveyb1974) reported
from
Urmston, England
@virginmedia This is the exact type of poor service I received when I called customer service. The package I am currently on is £89 for a new customer, but £129 for a loyal customer. The response back was “that’s all I can do”. Your response is almost as bad “don’t like it, raise a complaint”
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David Bryden
(@Daveyb1974) reported
from
Urmston, England
Great work from @virginmedia, your contract has expired, we want you to stay as a customer, we’ll give you the best deal out there! Give them a call, sorry can’t help, you’re on the best package, but we want to charge you £40 a month more than a new customer! #shitshow
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Steve Bland
(@blandsteve) reported
from
Knutsford, England
@virginmedia Yes. No issues identified.
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Humps Snr
(@HumpsSnr) reported
from
Stockport, England
@virginmedia I don’t. When I submitted the complaint (2nd) I chose the telephone call option, using my home number. I haven’t received any call to date!!
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gomez
(@tgomez7) reported
from
Sale, England
@virginmedia I have been trying to cancel my account for over a week now. 5 calls made and still nobody has been able to help me. This is an absolute joke!! Please tell me how I can do this in writing?
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Gareth Longley
(@garethlongley) reported
from
Salford, England
@virginmedia what the hell is going on with your internet!? I’ve been holding to get through to your customer service department for almost an hour now (after being cut off twice!). I’m ready to cancel this AWFUL service!
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@immihepburn @virginmedia I few for you, same happened to me as well. After 40 mins on the phone , charging me £8 to call customer number, their staff put the phone down on me . TERRIBLE SERVICE
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Humps Snr
(@HumpsSnr) reported
from
Stockport, England
@virginmedia Thank you for your response. I have submitted a complaint, although I’ve no response to that either. Our internet is shocking and we’ve got a temp fix outside which needs to be made permanent from 4 wks ago. Paying a lot for nothing currently
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Jamie McDonald
(@lambtiger) reported
from
Cheadle Hulme, England
Truly appalling customer service from @virginmedia. Due an engineer visit today: he’s just rung to say your call centre raised the job incorrectly and he’s not coming as they don’t carry the stock any more. No apology, no lifeline, no empathy. Shocking.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Raddy
(@Chrisrad85) reported
absolutely raging with the service of @virginmedia . Been on the phone about 7 times to yous and all I’ve had is cheek or been cut off . Had an engineer out who can’t fix my fault had a new router another 3 ppl in my street in the same boat . Shambles #badcustomerservice
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James Turner
(@JamesTu15218502) reported
@Ebb1 @virginmedia I have been told this multiple times by your call centre, your Twitter account and web chat now this always comes to nothing. The evidence is on you’re Twitter account you can see the amount of times I’ve been mislead and I’ve actually made a complaint about this also.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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Tommy Miller
(@McArmchairTosh) reported
@virginmedia I need to alter my Mother in laws package. Your phone line is forever busy. Can you please help me ?
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Rob Procter
(@RobertProcter) reported
@virginmedia hi just called as need to cancel my virgin media package due to moving. Got through to one person who then passed me onto a queue where I was hung up on. Is there anyone that can help me cancel?
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LunchboxLogic
(@LunchboxLogicYT) reported
**** sake @virginmedia fix you shitty service.
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James Turner
(@JamesTu15218502) reported
@virginmedia I have been told this multiple times by your call centre, your Twitter account and web chat now this always comes to nothing. The evidence is on you’re Twitter account you can see the amount of times I’ve been mislead and I’ve actually made a complaint about this also.
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Saf
(@S4rfraz) reported
@virginmedia They didn't, I have the names together with dates and times of the individuals I spoke to. They also told me all calls are recorded, so if you could please look into this further. The clearly said to me a complaint reference is not required, Emma Jean is the last agent i spoke to
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Jon Bird
(@birdyjon) reported
@SkyHelpTeam @virginmedia Don’t suppose you fancy a new customer or helping out an #NHS worker? Avg Bill with Sky is £80 per month for TV and Broadband. As long as you don’t use or need @OpenreachHelp for the install?
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Gary Milner
(@gmilner1989) reported
@virginmedia Has only marginally improved things. I can't use 2g WiFi at all in my house for some reason, it jsut won't work. Virgin 2 years ago couldn't resolve the issue, and it's worse now than ever before