Virgin Media Outage Report in Stockport, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stockport come from postal codes SK2 , SK6 and SK4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stockport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockport, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stockport, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Manchester, Stockport, Macclesfield, Ashton-under-Lyne, Buxton, Timperley, Oldham, and Salford.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton
|
Internet | 14 hours ago |
|
Manchester
|
Total Blackout | 1 day ago |
|
Manchester
|
Internet | 1 day ago |
|
Manchester
|
Internet | 2 days ago |
|
Manchester
|
Internet | 3 days ago |
|
Manchester
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockport, England
Latest outage, problems and issue reports in Stockport and nearby locations:
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Lorraine Ayrton (@lorraineayrton) reported from Bolton, EnglandDear @virginmedia I don’t want an automated response, I want a solution. I have had intermittent internet access for 4 WEEKS and have had ENOUGH. I want to speak to a human being, can I have a number to complain to please #crapservice
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Lorraine Ayrton (@lorraineayrton) reported from Bolton, England@virginmedia OK I am getting mad 🤬🤬🤬 This has been my problem I CANNOT GET THROUGH TO A HUMAN BEING. Everything is automated. When I try to call it goes round the houses and then the call drops. #lostacustomer #igiveup
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Lorraine Ayrton (@lorraineayrton) reported from Bolton, England@virginmedia Estimated fix time, it’s been going on for 4+ weeks and yes that is the number I am calling. It reset everything and did tests and currently running HOWEVER the next drop will be 5pmish as per the norm. It last went off at 14:53. I need a human being & cant speak to one
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Shaun (@shaunbentley) reported from Salford, England@virginmedia Take this morning for example. You could have checked on previous interactions. But because you couldn’t be bothered, I’ve had to explain again. So. Take that as another example of how poor both your customer service team are and you, individually..
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James Marshall (@jameze1992) reported from Oldham, EnglandGood grief.. First experience with @virginmedia was like pulling teeth. They'll need to sort their customer service out FAST before other providers catch up with speed 😂😂
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Laura Donnellan (@ImLauraa) reported from Oldham, England@virginmedia Well we don’t have a tracking number and we haven’t heard anything back since we returned the faulty phone. We also tried the text messaging service but also takes ages to get a reply.
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Lorraine Ayrton (@lorraineayrton) reported from Bolton, England@virginmedia I have tried EVERYTHING to speak to a human however the automated rubbish doesn’t let me get there. It just tells me there is a problem that you are trying to fix. Clearly I am aware there is a problem and has been for sometime I have done all usual diagnostics my end
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Simon Bell (@simon_bell86) reported from Manchester, England@virginmedia Hi, done a few tests and reset router etc and it’s still the same. Speed drops on Ethernet and wireless. It’s very intermittent though. It can be fine for a couple of hours and then have a few minutes of really slow speeds.
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John Grimshaw (@LeanintoDesign) reported from Oldham, England@RischDesigns @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland @ASBO_Allstar I'm on 350 which is great but the router let's it down, the old superhub2 had much better firmware and an easier UI.
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John Grimshaw (@LeanintoDesign) reported from Oldham, England@fittdr @virginmedia I'm hearing good things about @Plusnet on the customer service side, but it's the TiVo I'd miss, we are seriously considering @NOWTV broadband and TV as we already use them for sky movies but need to investigate if we (the wife) can watch @emmerdale and @LoveIsland 🤣🤣
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Sarah Owens (@sazzlepants76) reported from Salford, England@virginmedia 5 sets of staff been to my property now (my broadband install date is today). 30 mins waiting on the phone and still no resolution. Now my pavements being dug up! I’ve lost faith already 🙈
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Lorraine Ayrton (@lorraineayrton) reported from Bolton, England@blackheartorch @virginmedia 🤬🤬🤬🤬🤬🤬🤬 is all I have to say right now. Just want to talk to a human and not deal with an automated service x
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John Grimshaw (@LeanintoDesign) reported from Oldham, England@RischDesigns @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland Thanks for the advice both you and @ASBO_Allstar have said a similar thing so I guess it's a negotiation down in price with a new router to fix @virginmedia crap hardware.
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Karl (@MrKarlEdgar) reported from Stockport, England@virginmedia It's over both, if reset my box and it's back on but DEAD SLOW like it barly loads pages
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Mike Astro Mckenna (@MikeM0309) reported from Salford, England@virginmedia For days now I have been trying to sign in to my account to no avail, so let me say if you have not sorted this problem soon then I will NOT be paying you, I will NOT be contacting you and I will NOT be answering any calls from you. I'm sick and tired of this SHIT.
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Ajay Parekh (@ajayparekh68) reported from Ashton-under-Lyne, England@virginmedia absolutely appalling service, 39min and counting trying to close an account I haven’t used for three months, on hold for 11min now.
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mike lynch (@mikelynch7) reported from Middleton, England@virginmedia It was my partner who tried calling. She eventually got through but received no help at all. We’ve emailed Tom Mockeridge tonight so hopefully this will go through the executive complaints process
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BrightLightGames (@BrightLitegames) reported from Sale, England@virginmedia Incident report, sorted now, 3 hours later. A mornings work lost.
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mike lynch (@mikelynch7) reported from Oldham, England@virginmedia presenting barriers to cancelling after contract has expired! Appropriate notice provided. On hold for 40 minutes to get through told to call back! Barriers to cancelling, especially where a customer could be financially vulnerable is wrong! Great business practices
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Mike Astro Mckenna (@MikeM0309) reported from Salford, England@virginmedia Still the same. Can't sign in on your website.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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fiona hinchcliffe (@hinch71) reported@virginmedia This is our 2nd or 3rd hub 3 as engineers keep replacing them for the same problem.
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Qais Khan (@Qaisy_k_) reported@virginmedia Is it expensive to get extra products to improve WiFi signal. And also another question, if I purchased your broadband contract for 18months, can I cancel after the 18 months as the price is too much for me after
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F (@shopaholicnut) reported@virginmedia called your customers service at 11:30pm this morning, promised a call back at 2pm from a manager as the representative clearly could not understand my query or concern! Did I get I get a call back??NO! called again, only for the international call centre manager to
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Paul Adams MBE (@Kingswood_BC) reported@virginmedia Still remain unhappy. The complaint was logged on Tuesday. As of today, nearly a week after Virgin removed ability to use phone and several more calls to Virgin, you have not fix the problem. Not the best customer service experience!
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Jaz Chima (@JazChima) reported@virginmedia They have all my details to make contact. Poor service all round. Another call I have to make to get this resolved. 16 years a customer.
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Paul Berry (@bazelrock) reported from Tottenham, England@sainsburys Update, it might be @virginmedia with the problem.
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F (@shopaholicnut) reported@virginmedia Lies!!! Customer for years ... waiting for a call back from the complaints manager! Apparently need to wait 24 hrs- can’t express how useless and patronising the international reps are and it’s unacceptable that we are as customers are shown this level of rubbish care!!!!
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ian (@IanBorrett) reported@virginmedia The evening slot You're welcome for the update, I'll be posting several "updates" about @virginmedia going forward and their travesty of a service.
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Deb W (@DobsDeb) reported@sainsburys @jaschtagg I'm not with virginmedia so that's not the issue here. Definitely saying @sainsburys website problem.
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F (@shopaholicnut) reported@virginmedia ... to be sooo rude and patronising and hang up as he wasn’t prepared to listen and read off a script! Called again!!! To be speaking to another clueless rep with the same parroted script! Your customer service stinks, is an understatement! Is this acceptable??????