Virgin Media

Virgin Media Outage Report in Stockport, England

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The latest reports from users having issues in Stockport come from postal codes SK2 and SK7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockport, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockport, England 12/02/2025 13:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stockport, England

The most recent Virgin Media outage reports came from the following cities: Wilmslow, Manchester, Salford, Sale, Bolton, Stockport, Knutsford, Oldham, Macclesfield, Hyde, Stalybridge, Cheadle and Middleton.

Loading map, please wait...
City Problem Type Report Time
United KingdomWilmslow Internet
United KingdomManchester Internet
United KingdomManchester E-mail
United KingdomSalford Wi-fi
United KingdomSale Wi-fi
United KingdomManchester Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Stockport, England

Latest outage, problems and issue reports in Stockport and nearby locations:

  • m_stephens8 macauley stephens (@m_stephens8) reported from Bolton, England

    @virginmedia is the worst for speaking to an actually person🤯 adding packages unauthorised then making the bill nearly double.. jokers

  • DavidLaney ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported from Bolton, England

    @virginmedia It’s NOT an upgrade which I made clear on the phone. Again, no mention of this being the issue.

  • DavidLaney ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported from Bolton, England

    @virginmedia Another issue is if I were to get a phone call in a weeks time I cannot just stop the job I do to answer it. Where will we be then? Having worked for Virgin I know exactly what’s going to happen. This won’t get sorted until my new bill gets paid for services I don’t want ....

  • guy140771 The Real Guy Gardner FBPE (@guy140771) reported from Salford, England

    @virginmedia Thanks for your reply. Your @virginmedia text bot clearly stated your aim for a human to ring me back within 4 hours - it’s now over 120 hours. May I suggest you update your message, also can you confirm I’ll receive the promised phone call or should I cancel my subscription?

  • DavidLaney ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported from Bolton, England

    @virginmedia Hi John. Still no resolution I’m afraid. It’s getting closer to next bill date. Which BTW I’ve received two bills for. One at £27.49 and the other £113.00 and a double bill request which is laughable! I still don’t get why the next gen box is influencing my request. Today please

  • bizzarebird BBird (@bizzarebird) reported from Bolton, England

    @virginmedia No i can't see it, scan says no issues as the issue is only with WiFi. It's down again its insane. Doing full reset to factory setting see if that helps. But no link to report fault on my account

  • lambtiger Jamie McDonald (@lambtiger) reported from Cheadle Hulme, England

    Truly appalling customer service from @virginmedia. Due an engineer visit today: he’s just rung to say your call centre raised the job incorrectly and he’s not coming as they don’t carry the stock any more. No apology, no lifeline, no empathy. Shocking.

  • magpiegirl80 Christine Thompson (@magpiegirl80) reported from Bolton, England

    @virginmedia The hold times aren’t the issue. I’d wait happily if I got an answer at the end. The issue is being hung up on after an hour then having a call answered only to have to listen to dead air for over 30 minutes while whoever is supposed to be helping has forgotten to logout ....1/2

  • HumpsSnr Humps Snr (@HumpsSnr) reported from Stockport, England

    @virginmedia I don’t. When I submitted the complaint (2nd) I chose the telephone call option, using my home number. I haven’t received any call to date!!

  • DavidLaney ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported from Bolton, England

    @virginmedia Bet you anything they won’t I’m sorry to say. Never known a change in contract to take a week. Normally done there and then on the phone. The lady didn’t mention anything about this being the case. What now? I’m not waiting a week I’m afraid.

  • Daveyb1974 David Bryden (@Daveyb1974) reported from Urmston, England

    Great work from @virginmedia, your contract has expired, we want you to stay as a customer, we’ll give you the best deal out there! Give them a call, sorry can’t help, you’re on the best package, but we want to charge you £40 a month more than a new customer! #shitshow

  • magpiegirl80 Christine Thompson (@magpiegirl80) reported from Bolton, England

    @virginmedia we have been trying to arrange our virgin services to be moved to our new house since 23/11/20. We were supposed to get a call back from one of your guys yesterday to help with a self install - no joy. Since yesterday I’ve spent over 3 hours on hold, been.......1/4

  • Daveyb1974 David Bryden (@Daveyb1974) reported from Urmston, England

    @nickleeland @virginmedia I asked to speak to someone that could help and got “my supervisor is on 14 day isolation”. Ok put him on the phone as I’m guessing he can work from home? Computer says no! Poor poor service!

  • HumpsSnr Humps Snr (@HumpsSnr) reported from Stockport, England

    @virginmedia What details do you require in any text I send?? Seems a bit odd considering you should already have my complaint and my details 🤔 we’ve established I don’t have a ref number, so further info will assist??

  • JiriKPinnock J K P (@JiriKPinnock) reported from Manchester, England

    @virginmedia Trying to get some help, on the phone over 30mins. My new bill was overcharged, pls fix it ASAP.

  • magpiegirl80 Christine Thompson (@magpiegirl80) reported from Bolton, England

    @virginmedia ....before going to lunch. Your system is set to terminate unanswered calls after just over an hour. This is much more enraging than having to wait in a queue. We’re British, it’s what we do. We DO NOT HANG UP on people. It is beyond rude. #rude #virginmediasuck #stillnointernet

  • Mug_UK Mike Mee #FBPE (@Mug_UK) reported from Stockport, England

    @PThexton @virginmedia They closed down the Stockport branch too. Maybe there's a "why do I have to pay for a phone line" page within their FAQs ...

  • HumpsSnr Humps Snr (@HumpsSnr) reported from Stockport, England

    @virginmedia Thank you for your response. I have submitted a complaint, although I’ve no response to that either. Our internet is shocking and we’ve got a temp fix outside which needs to be made permanent from 4 wks ago. Paying a lot for nothing currently

  • DavidLaney ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported from Bolton, England

    Hey @virginmedia On the phone to your customer service for 80 minutes in total now and counting. Been put on hold for 30 minutes of that. Losing will to live! Pound to a penny you lot cut me off in a minute......

  • HumpsSnr Humps Snr (@HumpsSnr) reported from Stockport, England

    Over 3 hours and counting on the phone to @virginmedia , spoken to 5 different people and put on hold for the 6th time now. Issue yet to be resolved 🤬🤬🤬 #vpoorcustomerservice #timeforachange

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AnuTweats Anu U (@AnuTweats) reported

    @virginmedia I have been trying to cancel a contract all day. Why can’t you just cancel the contract. 2 hours wasted time!

  • gochingles66 El Inglés (@gochingles66) reported

    @virginmedia been on hold for 30 f*** minutes to cancel my contract. The f*** is wrong with you. Gonna report you to Ofcom

  • HaymanAndy Andy Hayman (@HaymanAndy) reported

    @virginmedia Been having broadband problems since before christmas and when I phone up normally get an automated message to say the box needs rebooting so allow virgin to do that but guess what problem starts again soon after the router starts up!. Various calls to 150 only to be

  • DarylRav DarylRav (@DarylRav) reported

    @virginmedia Awful customer services, wifi still down, tv channels down since last week, no answers to calls or email! Overall 2 hour waiting time over 3 calls!! Back to Sky I go!!

  • tinybitjewish Brett R 3.5 ✊ (@tinybitjewish) reported

    Do you still need to hang off a celebrity’s complaint before Virgin Media will bother to engage with you these days?

  • J4mesda1 jimda1 (@J4mesda1) reported

    @virginmedia do not get @virginmedia services my contract is coming to an end and they will not let me cancel my services twice I have got through to someone to cancel my services and both times they have said my contract doesn't end and I will need to continue to pay

  • groovyblueshed Howard Burns (@groovyblueshed) reported

    @virginmedia account 093802004 area 15 my monthly bill is £33. Just about to pay January bill but noticed you're asking for £37.80 without any explanation or breakdown. Please clarify what the difference is. It is also impossible to find help on your website.

  • K13RAN8 Kieran (@K13RAN8) reported

    @virginmedia Are you increasing it then? I keep ringing but your phone lines are down. I’m in a contract which I agreed a price for 18mnths so you can’t just increase it.. if this isn’t resolved soon I’ll cancel my direct debit.

  • wee_gaz Gazzie (@wee_gaz) reported

    @virginmedia Great news guys... got a pick up! Bad news I’m now expected to hold for another half hour! Love the honesty... @BBCWatchdog am I the only one? @SkyHelpTeam are you more efficient as well as cheaper?

  • SusanBailey63 Susan Bailey (@SusanBailey63) reported from Stevenage District, England

    @virginmedia what do I have to do to actually be able to communicate with you? Been trying since the beginning of January to no avail - calls unanswered, messages and emails ignored. If I cancel my direct debit today maybe you’ll soon respond 😡