Virgin Media outages and service status in Stockport, England

Problems in the last 24 hours in Stockport, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockport, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stockport, England

The most recent Virgin Media outage reports came from the following cities: Stockport, Manchester, Wilmslow, Oldham, Bolton, Hyde, Altrincham, Salford, Middleton, Sale, Ashton-under-Lyne, and Macclesfield.

City	Problem Type	Report Time
Stockport	TV	1 day ago
Manchester	Internet	1 day ago
Manchester	TV	2 days ago
Manchester	Internet	3 days ago
Manchester	Internet	4 days ago
Manchester	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Stockport, England

Latest outage, problems and issue reports in Stockport and nearby locations:

• 
  Nathan Talbot (@nathantalbot) reported 6 seconds ago from Urmston, England

  (Test) Is anyone experiencing a virgin media Internet outage in B9?

• 
  яєαℓιѕт נανѕтαн 💻🖱 (@RHJOfficial) reported 7 minutes ago from Oldham, England

  Is the WiFi down for anyone else in the #OL9 area? #Oldham #VirginMedia

• 
  Christopher Fox (@ChrisFoxRacing) reported 14 minutes ago from Bolton, England

  @virginmedia Already reported the broadband issues, and it's an issue where estimated fix times keep getting pushed back. With regards to mobile issues, this has been around the same length of time. The only way I've been able to get any connection at all is by switching to 3G

• 
  Neil Ashton (@NeilAshtonActor) reported 17 minutes ago from Stockport, England

  @jimmyoates @virginmedia Same James. Same area and it’s not been working for an hour. It says on their website no issues in the area but not had any service.

• 
  Simon Manning 🇪🇺 #FBPE (@SiManM20) reported 18 minutes ago from Manchester, England

  @virginmedia Will do. That was your cue to step in and offer some ‘customer service’ btw.

• 
  officially Gaynor Austin 💙 (@birdflu_7) reported 20 minutes ago from Manchester, England

  @virginmedia I have numerous emails of my complaint , all of them paying lip service so to speak .

• 
  Adam Gardiner 💙 (@_AdamGardiner) reported 20 minutes ago from Sale, England

  @virginmedia It works intermittently. When I speak to an advisor they fix the issue at that moment. Then, the next day it’ll cut out again and the process repeats. It was working when the engineer left, but it didn’t last 24 hours. Intermittent isn’t good enough. I rely on you for work.

• 
  kevin.james (@pillbo01) reported 25 minutes ago from Bolton, England

  @virginmedia No as you person on 150 said you do not have a customer service that I could talk too. Your engineer said it was a fault at the box in street so I don’t know when it is fixed. But it’s not improve in the last month

• 
  johnsonhomes (@johnsonhomes2) reported 26 minutes ago from Sale, England

  @virginmedia Her phone like works at the moment because she has power but not in a power cut. This is one of the issues set out in the email which VM requested I send on Wednesday

• 
  Josh B (@JoshuaBurns) reported 33 minutes ago from Manchester, England

  @virginmedia Yes, tried last night and your service status page was actually down. Today I checked and it showed no issues, I run the diagnostic and no issues either. Came back up late this afternoon.

• 
  UtilitaRian 🔶 (@SoloUtilitaRian) reported 37 minutes ago from Bolton, England

  With the intro of new dedicated Gigabit lines in my street I can't wait to switch over and leave Virgin Media for good. 3x internet has gone down this week and I just called VM. The systems there are down and gotta call back in 3hrs..... useless

• 
  Sean (@SeanKeyes) reported 42 minutes ago from Manchester, England

  @virginmedia I was heavily sold a renewal based on an engineer installing+configuring everything as we are meant to have the fastest Wi-Fi possible.I installed it and no sign of an engineer,no follow up from Virgin. As per usual.Was also sold some ‘VIP service’ line that’s never been shared!

• 
  Adam Gardiner 💙 (@_AdamGardiner) reported 43 minutes ago from Sale, England

  @virginmedia I was also promised a call back from a manager within 24 hours on a phone call on Friday afternoon. I did not receive this phone call. This is absolutely disgusting and I expect something to be done. I rely on your service for my income as I work from home. (2/3)

• 
  Bradley Smith (@OldhamBradd) reported 45 minutes ago from Oldham, England

  Fings outage analysis of #virginmediadown is 20.7% of subscribers are being affected @virginmedia #VirginMediaoutage #virginmedia @outagedetect

• 
  Paul Terry (@SurrealPaulT) reported 48 minutes ago from Manchester, England

  @virginmedia hi Virgin. We had an outage of broadband and TV services beginning 23rd Sept which lasted for 4 days. At the time we were told we would be compensated for this loss. As it hasn't come off our latest bill, how do we claim?

• 
  Martin Moscrop 🎺 (@martinmoscrop) reported 48 minutes ago from Salford, England

  @LennieThevan @virginmedia That sounds terrible Lennie. If you want to change a plan and save money they go out of their way to be unhelpful. However, if you want to spend more their customers service Is better.

• 
  Helen Hurley (@HelenMHurley) reported 50 minutes ago from Manchester, England

  @virginmedia great customer service from your engineer Pete this morning. Polite, knew his stuff and a credit to your company. 10 out of 10. Would recommend yourselves.

• 
  Nathan (@nathangreen101) reported 50 minutes ago from Ashton-under-Lyne, England

  Hi @virginmedia is there a particular reason your engineers phone to say they are here but never actually turn up?

• 
  Mark Armstrong (@mark001282) reported 58 minutes ago from Manchester, England

  @virginmedia As I say. I don't like publicly shaming a company that was once good. But your customer service is an absolute disgrace

• 
  Gemma ≅ (@SimpaticoGem) reported 59 minutes ago from Walkden, England

  Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SIGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve Redfearn 🦉 (@SteveRedfearn2) reported 3 minutes ago

  @JFab208 @virginmedia Really poor. US Open tennis starts next week. I hope it's sorted before then.

• 
  Julie Backstreet (@BSBJULIE78) reported 4 minutes ago

  @virginmedia Awful timing for a software update of @SkySports All over the weekend 🙄 Hope there is going to be some reduction in my bill?

• 
  Gary Adams (@GazzaAdams) reported 6 minutes ago

  Hi @virginmedia This latest update appears to directly contradict the update you sent me earlier today. At 12:57, I was told that an engineer **was already on site and working to fix the problem**, with an estimated repair time of **18:00 today, 19/08/2026**. At 15:24, I am now being told that you have identified the problem and that an engineer **is on their way**, with the estimated repair time moved to **14:10 on 21/08/2026**. This is the original date that was stated 2 weeks ago. Could you please provide an accurate explanation of what is actually happening with fault **F012421201**? In particular: * Was an engineer on site earlier today, as stated? * If so, why is an engineer now apparently only “on their way”? * What has happened to cause the estimated repair time to move from this evening to Friday afternoon? * Is 21/08/2026 at 14:10 now a reliable estimate, or is this simply an automated placeholder? I appreciate that faults can take longer than expected to repair. What is frustrating is receiving contradictory information that makes it impossible to understand the actual status of the fault. Please provide a clear and factual update rather than another automated status message.

• 
  Gary Adams (@GazzaAdams) reported 7 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Captain_red_waffle (@Cptredwaffle) reported 8 minutes ago

  @virginmedia 3rd street-wide outage this year in LS6 tonight. Surveyors have confirmed my property is infra-locked with zero Openreach/Altnet access. Virgin holds a total monopoly here, yet the local street infrastructure is failing. Shambolic really, I need this escalating.

• 
  doozerlyn (@doozerlyn) reported 19 minutes ago

  @YouMadBruv3r @virginmedia Check on their service checker page.... Mine says will be sorted at 1008 hours on 28th August... Very specific... I bet yours will be the same.... @virginmedia lying to everyone, refunding no one....

• 
  Andrea Cook 🧷 💙 (@F3Lollipops) reported 20 minutes ago

  @virginmedia we've had CS2004 on all channels since yesterday. I spent a long time in a live chat last night & was assured it would be fixed by 11pm last night but it's not. This is unacceptable. At what point do you compensate for not providing the service for which you're paid?

• 
  Daniel Murphy (@dansmurph) reported 21 minutes ago

  @DartingMelon @alexand979677 @virginmedia Easiest thing to do is phon them up and ask for a loss of service credit, they literally have to give you the money back. No need to wait for the ombudsman etc. you only really need that when your at the deadlock stage

• 
  DENIM 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇺🇸 (@denimscott) reported 22 minutes ago

  @TheWho87 @virginmedia We done the same. Said something about "five days" on the packaging, but dismissed it. Within the week, box went down, so had to start using the new remote, thereby losing everything, including some much-looked at sport from the "deleted" file. That file is non-existent now.

• 
  IAmTheSavageSho (@IAmTheSavageSho) reported 24 minutes ago

  @virginmedia count your days WiFi has gone down in Colne Lancashire can't even play the new Zombies Map Rex Infernus because of it 🥀💔