Virgin Media outages and service status in Stockport, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stockport come from postal codes SK2 , SK6 and SK4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stockport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockport, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stockport, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Bolton, Stockport, Macclesfield, Ashton-under-Lyne, Buxton, Timperley, Oldham, and Salford.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester
|
Internet | 6 hours ago |
|
Manchester
|
Wi-fi | 2 days ago |
|
Manchester
|
Wi-fi | 2 days ago |
|
Manchester
|
Internet | 4 days ago |
|
Bolton
|
Internet | 6 days ago |
|
Manchester
|
Total Blackout | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockport, England
Latest outage, problems and issue reports in Stockport and nearby locations:
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@virginmedia Now showing estimated "fix" time of 16:00. 21 hours without "service". This. Is. Not. Funny.
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Pete Best (Pil0t Pedr0)💙 (@PIL0TPEDR0) reported from Bolton, England@virginmedia BL1 2NJ Still having problems with disconnecting and connecting, been like this for 4 hours. I have reset my router numerous times
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Pete Best (Pil0t Pedr0)💙 (@PIL0TPEDR0) reported from Bolton, England@virginmedia How long before the Internet problem is sorted out in the BL1 area going to take?
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@johntweedie @frednfrank I've switched the router to Modem to get the signal to the 2nd floor loft. Allied to the self installed mesh network, that works well. The signal isn't now the issue. Being without services from @virginmedia 3 times in just over a week, is.
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jackie cooper (@cooper_jackie) reported from Manchester, England@lilacjennie @virginmedia Totally agree. Been with them for years and treat customers really bad.they only care about the money. See how they get on when I cancel my direct debit. Bet they will soon be on the phone trying to get payment
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Doug Hall (@DougHall18) reported from Bolton, England@virginmedia The worst possible service from your disgraceful company TV and broadband down 5 times over Christmas. No explanation, no apologies. Sod the fact that I can't wfh or watch prime time TV. Had enough, I'm leaving.
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@virginmedia ANOTHER outage in BL4 9LR area? Are you kidding me? That's the fourth in just over a week. And the second today!
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Carl Roach (@carlroach) reported from Middleton, England@virginmedia The problem is not my broadband or home service, it is the mobile signal where I work. I can not use the VM app as this requires data to validate the SIM, how else can I contact customer services directly?
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jackie cooper (@cooper_jackie) reported from Manchester, England@virginmedia unhappy I have to wait until next Thursday for someone to come fix 2 of my 3 tv boxes because of the outage they had on Thursday just gone. Customer service is not very good and nobody seems to listen given the amount of calls I made to them . Not happy
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Carl Roach (@carlroach) reported from Middleton, England@virginmedia Hopefully. I realise that these things can be complicated and stuff does go wrong. It is the fact that there is no effective way of communicating with you as a customer that upsets me r most. It makes me feel that I am really of no value to you.
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@virginmedia That doesn't tell me anything. Just that the engineers ".. are working hard to fix it....." The service has been down since 7 last night. And no idea when it will be fixed. With zero redress after 4 incidents in a little over a week. Poor.
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Beefy Blue Banana (@BeefyBlueBanana) reported from Manchester, England@virginmedia I've had someone else helping me on the post and the upstream/downstream/networklog is showing a very noisy line. The BQM looks really bad.
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Beefy Blue Banana (@BeefyBlueBanana) reported from Manchester, England@virginmedia No use whatsoever I'm afraid. @virginmedia connection still completely unusable. Virgin contact number still not working. How am I supposed to get this sorted??
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Carl Roach (@carlroach) reported from Middleton, England@virginmedia I am fully aware of this webpage, if you follow through any of the options to get information or FAQs, but no way to actually connect with VM directly. I recently used the complaint option but just got a vague response that didn't help me with my concerns.
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DJ Nerja (@CurryInTurry) reported from Ashton-under-Lyne, England@virginmedia @stewartbowie4 I'm afraid this is the new Virgin. Absolutely shocking customer service. I've been lied to and have numerous complaints in at the moment
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Debbie Grimshaw 🐝 (@DebbieG_EA) reported from Ashton-under-Lyne, England@virginmedia what is going on in the M34 postcode? Slow internet speeds and unreliable connection for the past three weeks now. Virtually impossible to work from home 🤯
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Katie Mallon (@ThatGirlKatie80) reported from Salford, England@virginmedia expect a call from me tomorrow cancelling my service. Third time this week now with the same Network Availability error. Right in the middle of a film. Tired of rebooting. Bye #virginmedia, hello #SKY 👋
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@virginmedia If does now. 12:00. That's 17 hours without service.
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@johntweedie @frednfrank @virginmedia It may be 30 years old. Strangely, with BT (Cable), Sky (wired), never had issues.
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Manchester, England@virginmedia You did. At about 6pm. Now it's down again. That's five times in a little over a week. Beyond irritation now. Are you - company - going for some record? Or just reminding me to take my blood pressure meds?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Twist (@KarlTwist) reported@virginmedia You without doubt provide the worst customer experience ever. Why do you make it so difficult for your existing customers to seek support? I can’t wait to switch service providers.
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ren ²⁹₁₂₇ (@py0john) reported@virginmedia Hi, i find its usually at around 6-8pm or 11pm-12am and usually lasts for 1-2hrs once it starts. It says I have troubles connecting to the hub. resetting the hub doesn't make a difference. I have installed wifi boosters (booster in the next room) and that doesnt help either
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Chris Swift (@swifty1871) reported@virginmedia my Mum has been trying to get through on your phone lines for hours no luck then on chat a lovely customer service advisor cut her off when she’s trying to speak about her package ! Shocking service !
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Alan S (@sometimesKysen) reportedSome new broadband company is installing fibre on my street, so I might finally have an option that's not Virgin Media. One small problem: they don't seem to have realised there are two flats at my address.
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Melissa Bradford (@Melikins333) reported@virginmedia Extremely flaky service for the 4th day in a row. Internet and TV down again. Booked an engineer to come out but they can't come until Tuesday which is ridiculous. Why is this happening all of a sudden?
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Caroline (@cazbee874) reported@virginmedia I paid £15 for ultimate wifi during a recent stay at premier inn, Weston super mare. It was useless and on check out we saw a sign in reception to say they were having issues with wifi. They have told me to contact you for a refund as I paid online direct
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James Dodds (@jimd198421) reported@virginmedia Box always gets warm but tonight your service 100% sucks, tv unwatchable, internet been down for over 2 hours hub 4 turned red as it wouldn’t connect and still can’t! Also taken our phone line down. You definitely don’t want to keep customers do you??
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Ludwig Kayser (@LudwigKayser) reported@virginmedia Well, neither price gouging nor fraud are technical issues, so the only purpose served would be to make the poor call centre op feel bad. I did call them when an engineer cut off my internet for a week last month while installing another flat's internet, as THAT was an accident.
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Cynical Pole (@CynicalPole) reported@virginmedia No its your problem im stop using your services and i hope everyone else will too
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Anthony Potter (@PotterAd) reported@virginmedia please help I’m at my wits end. You have given me the wrong landline number which you accept. I have spoken to 4 different advisers that have given me different dates that this will be switching back to our original number. This never happens. The last date was 09/08