Virgin Media outages and service status in Stockport, England

Problems in the last 24 hours in Stockport, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockport, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stockport, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Sale, Macclesfield, Salford, Stockport, Bolton, Ashton-under-Lyne, Buxton, and Timperley.

City	Problem Type	Report Time
Manchester	Internet	58 minutes ago
Manchester	Internet	2 days ago
Manchester	Wi-fi	2 days ago
Sale	Internet	4 days ago
Macclesfield	Internet	4 days ago
Manchester	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockport, England

Latest outage, problems and issue reports in Stockport and nearby locations:

• 
  Adam Gardiner 💙 (@_AdamGardiner) reported 4 minutes ago from Sale, England

  @virginmedia I also don’t need to monitor the quality of my broadband, I already know it’s awful. I don’t understand how that would help.

• 
  David (@Aldehulme) reported 7 minutes ago from Oldham, England

  @virginmedia I need to speak to somebody regarding a broadband problem without you running a check that will cut me off the internet. How do I get past this to speak to a person?

• 
  Hannah Tompkins (@he_tompkins) reported 14 minutes ago from Manchester, England

  @virginmedia Hi there, I was told I would receive my replacement broadband by today and still no indication of when it’s going to arrive. Any help?

• 
  Adam🍺 (@MCR_ADM) reported 16 minutes ago from Stockport, England

  Been on a live chat to Virgin Media since 9:30. WFH joys. Not much work has been done. But got my bill down. #CozzieLivs.

• 
  Smyth Harper 🏳️‍🌈🏳️‍⚧️🇺🇦☘️ (@sharper76) reported 19 minutes ago from Manchester, England

  @virginmedia No it’s not, and it has now transpired that your customer services agent told me a direct lie that there was a fault in my area when there is not. Someone else has now booked an engineer to come out - next Wednesday. I can’t even have my heating on as that’s controlled vía wifi

• 
  Gemma ≅ (@SimpaticoGem) reported 22 minutes ago from Walkden, England

  Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SOGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?

• 
  johnsonhomes (@johnsonhomes2) reported 24 minutes ago from Sale, England

  @virginmedia If that was the only issue than yes that would be the logical next step. But as you’ll see from the previous tweets and email sent on Wednesday it isn’t. All the issues need dealing with in the round or otherwise I’ll have to cancel and go back to sky.

• 
  Scott Henderson (@Hendy14) reported 25 minutes ago from Salford, England

  @virginmedia Is there a problem with your phone system? My Mum has been trying to call for 24 hours on numerous occasions to change package but gets cut off every single time. Your mentions suggest this is happening to lots of others too. Can somebody arrange a callback please?

• 
  Adam Gardiner 💙 (@_AdamGardiner) reported 28 minutes ago from Sale, England

  @virginmedia Have you just stopped responding now? Having some system issues?

• 
  officially Gaynor Austin 💙 (@birdflu_7) reported 28 minutes ago from Manchester, England

  @virginmedia I have numerous emails of my complaint , all of them paying lip service so to speak .

• 
  Laura May (@Laura_May_Ness) reported 33 minutes ago from Manchester, England

  Hi @virginmedia I have just moved into a new apartment where Wi-Fi is included. I have registered as a resident and I have received a pre-contract email but no account number and I am unable to connect to the Internet. Can you help me set things up?

• 
  👽 (@bludav_andrew) reported 34 minutes ago from Manchester, England

  @virginmedia Hi, for the 2nd time it appears you’re trying to charge me for a call out when I wasn’t supposed to be charged, I’ve already called once about this and was told it was corrected but it’s happened again? I’ve had to cancel my DD until sorted as due to come out 2morrow

• 
  Emily (@ErHes1997) reported 35 minutes ago from Timperley, England

  How can @virginmedia say "yes there's a problem in your area, we expect it to be fixed on Wednesday"... 5 days is a joke when you'll never see that money returned to you for lack of service provided

• 
  Adam Gardiner 💙 (@_AdamGardiner) reported 38 minutes ago from Sale, England

  @virginmedia It works intermittently. When I speak to an advisor they fix the issue at that moment. Then, the next day it’ll cut out again and the process repeats. It was working when the engineer left, but it didn’t last 24 hours. Intermittent isn’t good enough. I rely on you for work.

• 
  Mark Armstrong (@mark001282) reported 44 minutes ago from Manchester, England

  @virginmedia Don't give me your copy and pasted waffle. You have done nothing to help. You have been an absolute thorn in my side! "I'm so sorry you feel this way" is such an outdated and terrible response from a marketing point of view btw.

• 
  GreenWasBlue (@GreenwasBlue) reported 45 minutes ago from Bolton, England

  @virginmedia I've tried the online help to no avail.Just going round in circles. How do I get to book a visit by a human being?? 😡

• 
  Sean (@SeanKeyes) reported 47 minutes ago from Manchester, England

  @virginmedia I was heavily sold a renewal based on an engineer installing+configuring everything as we are meant to have the fastest Wi-Fi possible.I installed it and no sign of an engineer,no follow up from Virgin. As per usual.Was also sold some ‘VIP service’ line that’s never been shared!

• 
  Tiffers (@Tiffers1973) reported 49 minutes ago from Ashton-under-Lyne, England

  @virginmedia I'm trying to cancel but even that seems impossible

• 
  Tiffers (@Tiffers1973) reported 50 minutes ago from Ashton-under-Lyne, England

  Spent most of the day being spoken to like crap by @virginmedia customer service staff who ask why I want to cancel 3 days post install date and no install you work it out!!!!! Losing the will to live here

• 
  Sam (@Samuel_J_Mc) reported 50 minutes ago from Timperley, England

  @virginmedia customer service is so ****. They just transfer you round to different departments

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary T (@Gaztaz1) reported 3 minutes ago

  @virginmedia just to let you know your customer support is crap, 14 days I will be without broadband, caused by some other company digging the road up. The phone calls and emails to get a date has been a joke, then they didnt turn up. Absolute shower of shite

• 
  Rolland Law (@rolo852010) reported 3 minutes ago

  @virginmedia Can you not just reply on here and just explain ? There is nothing secret about this post there’s nothing to hide it’s a general question regarding the cool down period.

• 
  dragons are cool (@motherpeacher) reported 6 minutes ago

  @virginmedia why is ur customer service so bad, I've been on the line for an hour and nobody bothers to answer, typical really, u take our money and provide terrible service!!!

• 
  Eye of the the storm (@redjohnno1) reported 6 minutes ago

  @virginmedia 15years a customer, tried to renew 3 times. 3 times you did it wrong, given up and moved to sky. Your customer service is absolutely shocking and zero customer loyalty

• 
  Martin Lawton (@MartinLawton) reported 6 minutes ago

  @virginmedia What is the point, your website keeps saying you are looking into it and keeps changing the fix time, you will just say the same. 😐

• 
  Joshy R 🌒 (@JJRussell95) reported 7 minutes ago

  @virginmedia don’t care about about their vulnerable customers and their Customer service are useless Robots reading off a script @VirginMedia_TV

• 
  OnTheMeter (@OnTheMeter) reported 7 minutes ago

  @misselledee @virginmedia Despite the content of your message, they answer you like this is the first contact. I’ve been with them from day one because I always seem to get a good deal. But god help you if you need customer services. In my experience, they tie with Vodafone as the worst in the world.

• 
  Paul Parkin (@kingoftheshed) reported 10 minutes ago

  @virginmedia And once again it goes down just I’m about to watch the boxing. Sort it or I’m putting in a formal complaint.

• 
  Simon 🎳🇪🇺🇬🇧 (not parody) (@S_Herbie) reported 13 minutes ago

  @sharonmariahall @virginmedia I rarely have any issues with the service and pay a good price on my current contract

• 
  Rep74NL (@JohnnyRep74) reported 18 minutes ago

  @virginmedia your Webchat is awful , got an email regarding upgrading to 360 . Directed to webchat , 35 minutes later still trying to sort out what is an easy request . Your agent takes 10 minutes between each response to answer . I’m not bothering now