Virgin Media

Virgin Media Outage Report in Poynton, Cheshire East, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poynton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poynton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poynton, Cheshire East, England 03/28/2024 19:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Poynton, Cheshire East, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Macclesfield, Salford, Altrincham, Sale, Stalybridge, Buxton, Wilmslow and Cheadle.

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City Problem Type Report Time
United KingdomManchester Wi-fi
United KingdomManchester Total Blackout
United KingdomManchester Total Blackout
United KingdomManchester Internet
United KingdomManchester Internet
United KingdomManchester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poynton, England

Latest outage, problems and issue reports in Poynton and nearby locations:

  • craigawilliams Craig Williams (@craigawilliams) reported from Sale, England

    @NuclearJelly @BeccaLock2 @virginmedia @SkyUK In the interest of balance. Been with them for about 15 years and never had an issue

  • knowmadiqx2x knowmadiqx2x (@knowmadiqx2x) reported from Manchester, England

    Second weekend on the trot #virginmedia broadband down in south Manchester #virginmediabroadbandblues

  • TinmanPG Gerry Hattrick (@TinmanPG) reported from Cheadle Hulme, England

    @virginmedia I’ve been on the phone for 52 mins and have been put through to the wrong department three times! Terrible service,

  • toewad1 toewad1 (@toewad1) reported from Salford, England

    @virginmedia Absolute lag every game every night, and it's getting worse, I tried to explain to the support lady on my PC I get 350mbps on my console I get 600mbps something not right there, it took me 1 hour to get through to support on the phone and I'm not being spoken to like that!!!

  • OggyGhost Oggy The Ghost (@OggyGhost) reported from Stockport, England

    @virginmedia what is going on with the broadband service it went down and wouldn’t connect I hard reset the Hub and it won’t connect at all & keeps resetting itself and starting the reconnecting process again it’s been doing it for half an hour now

  • peepers1970 PB80'squeen (@peepers1970) reported from Manchester, England

    @virginmedia Nope.. i was told as its an outage fault which only effects a few addresses in my area. It doesn't show on a general test. Cant get an answer from anyone at virgin as to when it will be sorted. Its becoming a joke now.

  • Jenny_Whitham Jenny Whitham (@Jenny_Whitham) reported from Manchester, England

    I’m stressed, I’m tired and about to have an operation. @virginmedia are pushing me over the edge with their appalling customer service and general money grabbing disgusting ways. I made my complaint over a week ago, now you’re just ***************.

  • Tankie69 Dave Frith (@Tankie69) reported from Cheadle Hulme, England

    @virginmedia No problems found tonight. Hopefully last night was a one off. 1 outage in the first 3 weeks isn’t reassuring though

  • toewad1 toewad1 (@toewad1) reported from Salford, England

    @virginmedia I need to quit now this is taking the pi$$, I'm not interested in your fast speeds anymore, not going to phone your support and wait for an hour to be told you don't support Xbox or any console when that is what you should be about "BROADBAND PROVIDER" it's in the title...

  • peepers1970 PB80'squeen (@peepers1970) reported from Manchester, England

    @virginmedia Be honest.. you couldn't care less if this has been sorted. No shits given for customers. Gonna have a word with Martin Lewis.. now he knows his shit..

  • peepers1970 PB80'squeen (@peepers1970) reported from Manchester, England

    @virginmedia so amyone know when outage problem will be sorted. Now on day 4 no tv.

  • DTGreen63 David Green (@DTGreen63) reported from Stockport, England

    @Virgin_Victoria @MadeByDyslexia @virginmedia They won't help customers service is crap they don't won't to know full stop

  • peepers1970 PB80'squeen (@peepers1970) reported from Manchester, England

    @virginmedia Virgin generously said if I pay nearly £150 I can leave! I declined.. although i would have the £2 offered as compensation but I think I'll spend that on half a starbucks. I'll wait till my contract is up & im free. sky from what i can gather will be gaining shit loads of peeps!

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from Manchester, England

    After 48+ hours I’m still without any phone service. Despite being in contact with customer support at @virginmedia for over 48 hours. Had to buy a temporary @EE SIM card in the end. Fed up and frustrated to say the least.

  • toewad1 toewad1 (@toewad1) reported from Salford, England

    @virginmedia Wired, wireless, modem, mode, ports open, dmz, upnp, open nat, every thing right, but the router he support said last night the router might be incompatible and that isn't a good sign.

  • Eurovisioned Alec Parkin (@Eurovisioned) reported from Manchester, England

    Two months to respond to my complaint @virginmedia. Two whole months. Still no resolution. Shameful.

  • clk_85 claire kenyon (@clk_85) reported from Manchester, England

    @virginmedia I haven’t yet unfortunately we are still in contract with sky- but after their recent diabolical customer service, we will be in touch once our contract ends

  • toewad1 toewad1 (@toewad1) reported from Salford, England

    @virginmedia Had to wait on phone for 1 hour tonight to get the rudest support ever, I had to hang up on her, seriously garbage hub 3 for gaming, I need to quit @virginmedia get an internet that supports console gaming, unlike this crap.👎👎

  • chrissy__w christina wareham (@chrissy__w) reported from Ashton-under-Lyne, England

    @virginmedia once again my internet has gone down. Had issues at weekend and happening again OL7 9LP. Been intermittent all morning can you advise if issues in area

  • peepers1970 PB80'squeen (@peepers1970) reported from Manchester, England

    @virginmedia 40 mins waiting speak to someone re cancelling. You offer me £2 as compensation for having no tv for 8 days!!!! Seriously! Absolutely disgusting. A total sham of a company. Disgusting customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • anjor_pl anjor | anjor.eth (@anjor_pl) reported

    @virginmedia I still don't have service btw.

  • JulesSmith32 Juliette Greenwood (@JulesSmith32) reported

    @virginmedia how can you watch anything without getting the loading symbol interrupting the film .. it’s been on 20% now for 5mins … what a load of crap virgin internet is

  • IanRedfearn4 Ian Redfearn (@IanRedfearn4) reported

    poor service from @virginmedia Renewed my contract was offered £59 per month declined and the was subsequently offered £30 per month.. New contract came - £59 per month… contacted to advise, told it would be rectified…. Still isn’t…. Not the time to mess with ppls finances!

  • FrankieGee23 Frankie Gee Rothman (@FrankieGee23) reported

    @virginmedia I cancelled my virgin on the 29th September giving me a months notice. I’ve just been billed for the full following month and my online account has no visibility of my cancellation. I have received an email regarding the equipment return. Please help

  • loujayhur louise hurrell (@loujayhur) reported

    @virginmedia 5 day outage . Looking for new provider now . Your compensation covers the rest of my contract. #shelf #takingthepiss

  • Evansmama05 Lianne Evans (@Evansmama05) reported

    @virginmedia @virginmedia three days now with no WiFi/tv/phone and no answers on the calls or chat!! Wtf is going on!!!?? This is just the worst service I’ve known from Virgin; not had this hassle before finding stuff out as to why we’ve no internet! 😡

  • Laurence_89 Laurence (@Laurence_89) reported

    @virginmedia my whole network is seemingly down, TiVo doesn’t work on either box, router connects to wifi but says there’s no internet connection. Explain??

  • MarkBut67138302 Mark Butler (@MarkBut67138302) reported

    @virginmedia Intermittent. There are periods where I’ll get decent speeds, but the majority of the time it’s either very slow or not connecting at all. How can I arrange an engineer visit when I can’t get hold of anyone. I’m in an infinite “testing” loop!

  • MushLondon Mush Hussain (@MushLondon) reported

    @virginmedia Yes multiple times.. VM customer care also couldn’t help!

  • DannyBrown1964 Danny Brown (@DannyBrown1964) reported

    @virginmedia We had an engineer round to install on 28th September - Wi-Fi signal not reaching bedroom so promised to order a pod. Still no sign of one over a week later however? Should I have ordered one?