Virgin Media Outage Report in Poynton, Cheshire East, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poynton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poynton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Poynton, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Macclesfield, Sale, Salford, Wilmslow and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Total Blackout | |
| Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Total Blackout | |
| Manchester |
Total Blackout | |
| Manchester |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poynton, England
Latest outage, problems and issue reports in Poynton and nearby locations:
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Warrenesco Jacksonovakov
(@izzwoz) reported
from
Ashton-under-Lyne, England
@iainmcm1 @virginmedia They cut two of my calls off after just over 1hr. 8 hours on WhatsApp yesterday and Retentions never responded. Back to back of queue today. Disgraceful
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Nick-crack-a-way-Nick-crack-away
(@Justnick752) reported
from
Manchester, England
@virginmedia My hub 4 has a flashing red light and states that No RF signal is found. What does this mean in English please? Keeps happening, no tv, broadband or phone.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I’ve explained my issue. I don’t see how being on a queue on the phone is going to be any improvement. I just don’t see it as acceptable that there is no customer support available online until tomorrow. It’s not like I have anything to discuss. I just want my services back on.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I have an auditory processing disorder that can make dealing with things over the phone difficult. I am using your WhatsApp service as this was recommended to me by yourselves to avoid being ******* in long queues in the phone. I just want my services back on. That’s it.
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@virginmedia I'm trying to cancel but even that seems impossible
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
Spent most of the day being spoken to like crap by @virginmedia customer service staff who ask why I want to cancel 3 days post install date and no install you work it out!!!!! Losing the will to live here
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia Done that. Have been in a queue since 8.30am. No joy. Do we have to spend the whole day like we did yesterday trying to get through? Never come across such shocking service from any company before
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I have been told that: “Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems.” What if I call and am on hold and miss an update on WhatsApp? Or email…
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia This should have been simply and readily resolved, as soon as your error was brought to your attention. Just because I can’t afford to pay for the top tier of services doesn’t mean I don’t matter as a customer. A very long term, loyal customer, I would note.
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@AniAna98722504
(@AnianaAbrudan) reported
from
Urmston, England
@Virgin media,every months problems with broadband,so hard to get in touch by phone and always they have work to do during day in the week time. So angry now 😤 😒
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@virginmedia I'm trying to cancel but when that seems impossible
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia tried all day to get through on phone to discuss end of contract notification. No joy. Left on hold and then cut off. How do we get to speak to someone. Shocking service.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I need these services back today. I needed them this morning, when I was not receiving emails that I needed to respond to. I needed to know that you were going to do this, and when it was happening. I am under monumental stress and you’ve just cut out account off, for no reason.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Hi. We had to cancel our move due to a situation beyond our control, and contacted you to confirm this, and cancel the installation at the new address. Today, we’ve woken up to no services and found we’ve been disconnected. We need our phone and broadband urgently. We are…
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia On phone now since 0830 this morning. Still on hold. Also tried on what's app. Still waiting to be put in contact with an agent. Shocking service
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia You’ve just told me you can’t chat until 1.30 tomorrow. But I don’t need a chat. There’s nothing to discuss. You have shut down my services in error, and I need them restored. Hopefully before 5.30 when the people I need to speak to finish for the day.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Where is my payment for inconvenience, for stress and for lack of adequate customer support? I hope you will not be charging me for today, since you’ve provided me with nothing but stress. I am tired, I am ill and I am profoundly frustrated with this whole situation.
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Warrenesco Jacksonovakov
(@izzwoz) reported
from
Ashton-under-Lyne, England
@virginmedia Seems your business model is never answer when someone wants to leave. 8 hours on WhatsApp yesterday totally ignored by Retentions. Queuing on phone again 30min probably get cut again after 1 hour.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia @virginmedialife @VMSolutions_ I just want reconnecting, and I want someone to recognise that we should not have been disconnected, and treat this with some urgency. Or even acknowledge that it needs resolving, and that you have some concern for my situation and the stress it is causing.
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Mrs Jordan -Johnson
(@Natterback) reported
from
Stockport, England
@virginmedia and once again we have no Internet services. This is without doubt a terrible service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alyx Holcombe🤘🏼⚡
(@AlyxHolcombe) reported
@nelshylton @virginmedia VIRGIN MEDIA IS THE WORST!
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Daniel Hunt
(@Hunter111000) reported
@virginmedia @TSM_rawryy So basically you're saying "yes you're gonna have to pay to get our issue fixed"
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Kirsty McCann
(@Kmccann86) reported
@virginmedia Via your website and through CEO email on Sunday night/Monday morning respectively. I’ve had a terrible time dealing with the company on the phone, so we won’t be going there again.
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Phil
(@philmoore79) reported
@virginmedia Is it possible for her to get an upgrade to the hub 3? Should that sort the problem?
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Garold Warren
(@warren_to_the_g) reported
@TSBBCare terrible service. my internet as been down since 8am and you can't get an engineer out to me until next week. well that me direct debit cancelled and @virginmedia contacted
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Phyllis
(@phyldogg) reported
@virginmedia what is your problem, truly? I need to start billing you.
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Colin McLennan
(@luckycol71) reported
@virginmedia I need someone to provide an actual solution to the issue of multiple drop outs to my service. Has been happening off and on for a LONG time. Is someone able to call me? Can I DM you off Twitter to arrange that?
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Jordefault
(@jordefault) reported
@virginmedia An engineer is coming tomorrow for the second time. If it isn’t resolved, I’m going to have to cancel. I can’t do what I enjoy anymore & working from home is hell, not to mention my package doesn’t meet my contractual minimum speeds (not average).. this has gone on too long now.
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Emma Clayton
(@Emma_Clayton77) reported
@bl0ssomhill @virginmedia Yes, no service in N21
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anna (and 5 gold rings)
(@annaandthering) reported
@virginmedia You to allow me to talk with someone senior who will actually be able to resolve my issues.