Virgin Media Outage Report in Poynton, Cheshire East, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poynton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poynton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Poynton, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Salford, Sale, Macclesfield, Wilmslow, Cheadle and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Poynton, England
Latest outage, problems and issue reports in Poynton and nearby locations:
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@virginmedia I've wasted over 3 hours trying to cancel this service today and dealt with incompetent staff I have no patience left I have just spent another 25 minutes trying to get through for the line to go dead .....
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Mrs Jordan -Johnson
(@Natterback) reported
from
Stockport, England
@virginmedia your a waste of space. Another outage. And your increasing your fees. Your not worth it. We'll be cancelling our subscription wih you. Last straw
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DJ Nerja
(@CurryInTurry) reported
from
Ashton-under-Lyne, England
@virginmedia And while you are at it I said five times to him that I get premier sports in package...he confirmed yes five times. Get e mail confirmation today, it's been taken off my package. Lied too again! Complaint address please as I want copy of my telephone call as proof!
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kurtabove
(@bluemoonkurt) reported
from
Salford, England
fifth day of trying to call @virginmedia to cancel my contract...hours spent on the phone ,to be cut off..can't do anything online..absolutely pathetic service
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kurtabove
(@bluemoonkurt) reported
from
Salford, England
@virginmedia ..how is it possible to contact you to inform you I don't wish to renew my contract?your phone line hangs up.cant do it online....some help would be great..
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Independent Salford Beer Festival 💙
(@salfordbeerfest) reported
from
Manchester, England
@virginmedia I was told that if I have 3 technical issues in 30 DAYS that I could leave without penalty. I currently have a 14 day cooling off period. I'll be checking the small print (App N I believe) VERY carefully.
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
As a "loyal customer" of @virginmedia you wait approx 1hr 22mins to speak to someone but ring the sales line you get an answer in under 3 mins
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@virginmedia If we had been told at 11am the facts!! We could have avoided hrs on hold and waiting for customer advisors to return from breaks to tell us they also couldn't deal with the issue and cancel the services either!! #virginmedia needs a shake up of customer services
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kurtabove
(@bluemoonkurt) reported
from
Salford, England
After spending hours on hold (at least 4 today)and being cut off.i wonder if @virginmedia could explain to me how I cancel my contract with them?it honestly looks like writing a letter would be quicker..absolute joke
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@virginmedia You asked for the account number and my name...... when they didn't match you didn't ask the question? So I can pay a bill each month make changes etc but not cancel it ..... OK I'm ending this conversation as it is completely pointless and a further waste of my time!!
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Moore AccountancySid
(@SidMooreManc) reported
from
Sale, England
@virginmedia My app says we are. However I can not click through to how we get service updates
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Kate Cusack
(@thekatecusack) reported
from
Sale, England
@virginmedia Yes after waiting almost an hour..... It turns out the price increase doesn't apply to me as was stated in the letter......it's an hour I will never get back! Maybe @virginmedia need to be more careful about who they are sending these letters out to.....
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Kate Cusack
(@thekatecusack) reported
from
Sale, England
@virginmedia can you please tell me why I have been sent a letter of a price increase when I literally signed upto a new contract last month?! Currently been on hold for over 45 minutes..your customer service really does leave a lot to be desired. How do I get to speak 2 a human?
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Courtney 🌱
(@courtneylambs) reported
from
Salford, England
@virginmedia Done. Doesn't help. I don't really care about the TV, I need internet so that I can work!
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@skytv what packages are you offering that can beat @virginmedia "maxit" package due to them having shocking customer servixe and charging £49.95 for a software update!!
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John E. Coxon
(@johncoxonmedia) reported
from
Salford, England
@CllrJWarmisham @virginmedia Customer service has gone out the window since they were taken over. Totally complacent and purely profit led. Nightmare trying to get to speak to anyone too.
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Mrs Jordan -Johnson
(@Natterback) reported
from
Stockport, England
@virginmedia Some days its ok. Then throughout that day it drops its signal. Like today its had a 20 minute outage then starts back up we have a £4 booster we are paying for it's useless.
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Butterscotch But Christmas ❄ 🏳️⚧️
(@ButterscotchDe6) reported
from
Salford, England
@virginmedia stop artificially dropping my bandwidth youre *************** at this point 1 Mbps up and 20 down is not ok
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Butterscotch But Christmas ❄ 🏳️⚧️
(@ButterscotchDe6) reported
from
Salford, England
@virginmedia It's been gradually going down each month for the last year. To clarify all the devices I've used for tests are wireless however that does not excuse week long drops in the Kb ranges
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Matt Goddard
(@GodHesHard2) reported
from
Stockport, England
@virginmedia absolute terrible customer service. Not only did it take 50 minutes to get through, they then cut me off so had to wait another 30 mins. 12 years of loyalty and all you could offer was £5 discount! Good bye Virgin, hello Sky 👋
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grassburn
(@Grassburn1) reported
@KPatel91 @virginmedia Hughies back is blotchy regardless of picture resolution
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gonter47
(@gonter47) reported
@virginmedia another annoyed customer at the quality of #ajpulev stream! You need to sort out ASAP!
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Paul Cockburn
(@superlion79) reported
Is this a @virginmedia problem or a @skytv issue, either way I will be asking for a refund, the quality of the picture in HD is terrible, someone needs to sort it soon
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Craig Howes.
(@CraigHowes14) reported
Worst £25.95 Iv spent and let me tell you, I can waste some money. #skyboxoffice #virginmedia
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Dean Harrison
(@deanobeano53) reported
So @virginmedia I've paid £25 for a picture thats nearly as bad as watching it on an illegal stream....sort it out please....#JoshuaPulev
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PMJ2020
(@nuuk23) reported
@virginmedia is there an issue with sky sports box office. Pucture is terrible ????
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Robert van Bueren
(@robertvanbueren) reported
@virginmedia Engineer was meant to turn up between 4-7pm and never showed up not surprising as had this in the past you book and never turn up Was on hold for 50 mins got put thru could not help said will pass me thru to right team said wait 30 seconds hour later then got cut off bad service
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George bevan
(@Georgebevan10) reported
Sort the signal out @virginmedia #ajpulev
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Nathan
(@NLM_LFC) reported
@BenGhazi_1 @virginmedia **** innit mate. And they wonder why people prefer going to 'other sources'
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Joe
(@joedcfcsmith15) reported
@P95George @virginmedia @SkySportsBoxing I’ve got this too on Virgin. Poor.