Virgin Media Outage Report in Poynton, Cheshire East, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poynton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poynton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Poynton, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Macclesfield, Ashton-under-Lyne, Stockport, Buxton, Timperley, Salford, Cheadle and Hyde.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
TV | |
| Macclesfield |
TV | |
| Manchester |
Internet | |
| Manchester |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poynton, England
Latest outage, problems and issue reports in Poynton and nearby locations:
-
Esjay
(@essers) reported
from
Manchester, England
@virginmedia That’s where I started, two days ago. The live chat sent me over to the WhatsApp service, so I wouldn’t be ******* waiting on my phone etc. I’ve given my details so many times, I practically know my account number by heart now. If you look through the chat history, you can see
-
Esjay
(@essers) reported
from
Manchester, England
@virginmedia Altho, I’m not sure how I would cancel it…
-
Esjay
(@essers) reported
from
Manchester, England
@virginmedia than it’s worth, even after being with your service since it launched.
-
Esjay
(@essers) reported
from
Manchester, England
@virginmedia I’ve been trying to do this via WhatsApp for three days now. I’m in a never ending loop of getting to the point where I’m referred to a agent, in the queue, & a couple of hours later, I get asked if I’m moving house, and the whole process starts again. It’s has just started again
-
Esjay
(@essers) reported
from
Manchester, England
@virginmedia And I’m at the limit of my stress capacity. Please let me tell someone our moving date and transfer our services, or cancel my contract. I’m tired of this now. I really am genuinely sick of this, to the point where it’s impacting my health. If you don’t want my custom…
-
Aimi McNeill
(@AimiMcNeill) reported
from
Wilmslow, England
Hi @virginmedia we are urgently awaiting a new cable to fix our WiFi and there's still no sign of it. I can't get thru to anyone on the phone current wait time is 3 hrs and last time you cut me off. Please can you advise?
-
Dave/Давид 🇺🇦
(@twiddlemeister) reported
from
Cheadle Hulme, England
@virginmedia All status checkers say no outage reported, which is rubbish because I know of at least 4 people who have reported issues in this area.
-
Carl 🙃
(@carlbarrett) reported
from
Ashton-under-Lyne, England
@virginmedia a landscaper just went through my virgin cable in the garden, how can I arrange this be fixed? the customer helpline isn’t very helpful.
-
Mrs Jordan -Johnson
(@Natterback) reported
from
Stockport, England
@virginmedia the advert offering new customers Superfast Broadband for £20. Is it not right that you take care of your loyal customers first, those that have been with you for 10 years plus. Considering the energy situation it would help.
-
Oldham13
(@Oldham13) reported
from
Ashton-under-Lyne, England
@virginmedia 1. Bad Report ir 2 Oops, the page as timed out
-
Dave/Давид 🇺🇦
(@twiddlemeister) reported
from
Cheadle Hulme, England
@virginmedia Yes it’s an outage and not an issue with our modem, or else others wouldn’t be affected. I’m on your business line, and whilst I appreciate that might not be something you can look at directly, it’s clearly an issue that needs resolving for everybody.
-
Dave/Давид 🇺🇦
(@twiddlemeister) reported
from
Cheadle Hulme, England
@virginmedia FYI, there’s an SK8 outage since approximately 4pm and you’re not reporting it on your outage checker. Multiple reports around here. Please get someone on it.
-
👽 🇺🇦 ☮️
(@bludav_andrew) reported
from
Manchester, England
I can’t believe @virginmedia can’t send out an engineer to fix my internet until Wednesday! (My birthday) I will miss out on the season finale event of Fortnite and tank my mobile data until then, plus have to go in the office to work! 🙃😢
-
Esjay
(@essers) reported
from
Manchester, England
@virginmedia This the second time I’ve been on hold for an agent today. Just started the third time. I’d also note, in the bottom message, there is no ‘handy link’. There never is. I may have had that message more than ten times now. I just want to tell someone our new address before we move
-
Esjay
(@essers) reported
from
Manchester, England
@virginmedia Sorry. I was ******* emailing you my complaint. I am available now, if this is just the five minute process I was promised. I simply just want to get this dealt with…
-
DJ Nerja 🇺🇦
(@CurryInTurry) reported
from
Stockport, England
@AndyOxon @O2 @virginmedia I've been waiting five months. Complaint gone external now!
-
Esjay
(@essers) reported
from
Manchester, England
@virginmedia Then please at least have the grace to tell me so. I’ve been a customer so long you’d think I might be due some support, but this last year has just been dreadful. I’ve taken a phone contract I don’t want and been unable to get explanation for billing variances. It’s just ****.
-
Austin 💚
(@austingreenxxx) reported
from
Manchester, England
@virginmedia your internet is down… AGAIN… some peope that things to post
-
Esjay
(@essers) reported
from
Manchester, England
@virginmedia I’m hoping to speak to the movers team on WhatsApp. I’ve now had an actual human being the line, who says I’ll be connected soon. But that’s what the messages about have said every time. 🙄 I can book in for 1.30 on Monday, but I’ll cancel if I speak to someone sooner, ofc
-
Mrs Jordan -Johnson
(@Natterback) reported
from
Stockport, England
@virginmedia and once again we have no Internet services. This is without doubt a terrible service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
KWig1
(@Kwig1) reported
@virginmedia Thanks for your reply. The updates have said several times that the problem has been identified. Clearly it has not. Appreciate it can take time to fix issues, do not appreciate the lack of genuine information.
-
Alex Nelu
(@alex_nelu) reported
@virginmedia @mark_walsh_ADI You are pathetic @virginmedia, probably there is no engineer on site either, your customer service is a farce. I tried to put a complaint numerous times and it says registered as no “****”. Yes, four stars, and going onto my complaints “there is nothing to see here”.
-
Remi
(@_Remi_ch) reported
@virginmedia What’s the point, they can’t help either! 2.5 months of trying to solve issues and now loosing all services completely and have to wait till Monday afternoon for when I need to work online over weekend. Selling packages you cannot deliver. Shocking customer support and service
-
Tony G
(@TonyG99396877) reported
@virginmedia I am happy to supply your team with the complaints log numbers. Each time I get a response it is enthusiastically wrong, and does not address any of the issues raised. I requested a letter of deadlock and that has not been acknowledged or provided.
-
Roy Hanney
(@RoyHanney) reported
@virginmedia @ExCeLLondon I will look it up on google maps… oh hang on I can’t cause I am a VM customer
-
Jerard Knott
(@JerardKnott) reported
@virginmedia As no resolution and simply excuses have opted to cancel
-
Francine
(@neonblue82uk) reported
@virginmedia Hi thanks for the reply. Our broadband and internet finally came back on Wednesday 21st. But it's awful, our internet keeps dropping out, internet radio keeps stopping, lost connection 4 times so far this morning, tv programmes on catch up keep freezing. It's so unreliable.
-
Harry Legg
(@Harrylegg1998) reported
Virgin media has categorically the worst customer service and there is no competition. A thousand plagues upon them.
-
Lydia Towsey
(@secretagent) reported
@virginmedia we left you having had such a bad customer service experience. We’ve tried to return your equipment on several occasions with no joy. You’ve now charged us £40 because you say you haven’t been able to collect it. This seems like a new low?
-
Hemal Shah
(@montooshah) reported
@virginmedia Standard & not helpful reply. Service cheacker check done multiple times last week. Each time it asks to reboot the Hub, which I have done each time. It works for some time and again internet goes back to the intermettent state.Worst part is you have closed avenues to complain