Virgin Media Outage Report in Walkden, City and Borough of Salford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walkden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walkden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Walkden, City and Borough of Salford, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Wigan, Rossendale District, Bolton, Oldham, Sale, Bury, Warrington, Stockport, Rochdale, Salford, Chorley, Newton-le-Willows and Cheadle.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
TV | |
| Wigan |
Internet | |
| Rossendale District |
Total Blackout | |
| Bolton |
TV | |
| Manchester |
Wi-fi | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Walkden, England
Latest outage, problems and issue reports in Walkden and nearby locations:
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia you have caused me nothing but hassle for months now. Your customer service team are completely useless.
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Adam🍺
(@MCR_ADM) reported
from
Stockport, England
Been on a live chat to Virgin Media since 9:30. WFH joys. Not much work has been done. But got my bill down. #CozzieLivs.
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Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia In the orders and appointments section it says there are none. The text I have received confirming the appointment and threatening me with a £25 fine is different to the one offered to me by your customer services.
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Scott Moseley
(@roslers_vest) reported
from
Rochdale, England
@bluecitygirl232 @virginmedia I had the same issue with them in December always down not reliable couldn’t WFH so binned them off went to BT and fingers crossed not had an issue to date
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Nathan Talbot
(@nathantalbot) reported
from
Urmston, England
(Test) Is anyone experiencing a virgin media Internet outage in M6?
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Anthony Taylor
(@anttaylor23) reported
from
Manchester, England
@virginmedia The what's app line is fine, your advisers don't seem like they want to keep me as a customer. Well not for a decent price anyway 👀
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Edwin Daniel
(@EdwinDa18453545) reported
from
Stockport, England
@virginmedia @richardbranson @VirginMediaCC unethical practice & worst cust serv.after 50 days of total loss of service and no resolution and taking 52 pounds for that period from me now they are denying compensation as well as refund of monies taken.
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Nathan Talbot
(@nathantalbot) reported
from
Salford, England
Is anyone experiencing a Virgin Media outage in M6 currently? Fibre Broadband is struggling to connect
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Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia I’ve just connected a new router for faster speeds and it isn’t working. I’ve called up and your customer services person who told me contradictory information, put me on hold and then hung up on me.
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia Don't give me your copy and pasted waffle. You have done nothing to help. You have been an absolute thorn in my side! "I'm so sorry you feel this way" is such an outdated and terrible response from a marketing point of view btw.
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia As I say. I don't like publicly shaming a company that was once good. But your customer service is an absolute disgrace
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johnsonhomes
(@johnsonhomes2) reported
from
Sale, England
@virginmedia Her phone like works at the moment because she has power but not in a power cut. This is one of the issues set out in the email which VM requested I send on Wednesday
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia I've been a customer for 10 years. Is this how your treat your loyal customers?
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johnsonhomes
(@johnsonhomes2) reported
from
Sale, England
@virginmedia The guy I spoke to at VM yesterday said that she wouldn’t be eligible for a “disabled” phone line to be installed because it wasn’t claimed when they dug the front garden up 18 months ago. We were never given this as an option at the time, if we had we would have insisted on it.
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johnsonhomes
(@johnsonhomes2) reported
from
Sale, England
@virginmedia If that was the only issue than yes that would be the logical next step. But as you’ll see from the previous tweets and email sent on Wednesday it isn’t. All the issues need dealing with in the round or otherwise I’ll have to cancel and go back to sky.
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
Every time speak to @virginmedia @Virgin customer service I die a little bit inside #emogirl
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Adam🍺
(@MCR_ADM) reported
from
Stockport, England
@virginmedia No they’re helping. But it’s VERYYYY slow. But almost there.
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia I spoke to your customer service team on 2nd January who advised all issues had been resolved and my sim card was being sent out by royal mail delivery. Even with any postal delays out of your control it seems odd that it hasn't arrived.
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Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia No it’s not, and it has now transpired that your customer services agent told me a direct lie that there was a fault in my area when there is not. Someone else has now booked an engineer to come out - next Wednesday. I can’t even have my heating on as that’s controlled vía wifi
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SLT4K 👨🏻💻 🇬🇧
(@Slt4K) reported
from
Urmston, England
@virginmedia / Super disappointed after calling to renew my contract and as an existing customer you can’t offer anything half as good as a new customer. Shocking customer retention strategy 🤯
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Gould
(@dgzipit) reported
Can @NetflixUK please fix their bug that identified @virginmedia WiFi routers as VPNs and then blocks the IP address. Sounds like a failed IT implementation that needs to be rolled back until it's professionally tested.
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Tracey j
(@Traceymichell28) reported
@virginmedia This is all BS,there's a fault in the area they are obviously not bothering to repair,they keep changing the time it will be ready and it never is,you have no customer service or any answer,your only reply is from Pakistan and obviously they know nothing about the problem!
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M 💙
(@settolove86) reported
@virginmedia Both are now not possible as our service is still out.
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BlazeBlock3Rach 💙🐲
(@RH_1985) reported
@aliusbatus @virginmedia My folks left them for that reason. No reward for customer loyalty.
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Codewolf
(@Codingwolf) reported
@virginmedia you have now failed to apply a discount to my account that you have promised me 2 months in a row after mis-selling me a service at the setup of the account. If you don't sort it out I will be taking it up with the ombudsman. Not happy. 😑
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Linda Collett
(@lincoll67) reported
@virginmedia Spoken to a female customer service rep, very helpful. Now appears to be sorted & the problem was exactly what I've been telling the other reps for the last 2 days - hadn't been activated your end!
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Paul Jackson
(@pjextra) reported
@virginmedia really showing the love for customers.. a £10 credit to compensate for an ongoing network fault since 14th Jan, that they say won’t be fixed until at least 7th Feb, and that’s made broadband useable most days. I mean I’m just blown away by the love.
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Vishal Raja
(@vish979) reported
@virginmedia how can I make a complaint. I was promised no changes to my service and renegotiated a new contract at 76 pounds and I got an email advising changes and removals I didn’t agree to. This was the third time i spoke to virgin and you got it wrong again.
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Tracey j
(@Traceymichell28) reported
@virginmedia So a day and a half without any service,or any help and communication,if you're thinking of installing Virgin media, think again!
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Gary Cotton
(@cottonsox34) reported
@virginmedia I was also told the resets might take 30 mins to start working properly. I have asked for a call back from a supervisor but was told they are going to tell me the same thing and you will not upgrade my router. I hope this won’t be the case as I will just cancel my contract.