Virgin Media Outage in Bolton, England

@virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help

@virginmedia Hello virgin can someone look into my contract please getting nowhere speaking directly on the phone communication issues sorry to say My last Bill gone up to 84.25 the Sept its going up to 90.00 something for that im getting broadband up to 200mbps Tv mix & skysport

@virginmedia please can you tell me the service status on BB12 7DF. My speeds are non existent and your service page on the website is down.

@virginmedia Same issue if I'm home, which I'm not at the moment. Incredibly frustrating that the only place I have pathetic Wi-Fi access is in my own home.

@virginmedia And the problem yet again wasn't solved over the phone. Wouldn't admit who cancelled or why. Did admit could identify 'frequency issues' Company full of ignorant eejits

@virginmedia epic broadband, crap TiVo ... shocking my box every couple of weeks / less doesn’t work and I have to restart. The package I pay for isn’t value for money and calling up to report issues is painful, 35+ mins I was on for last time!

So. I've now had 3 @virginmedia techies in 2 days tell me they've resolved my issue. That remains to be seen. It in no way excuses the engineer no-show 🤬🤬🤬

@virginmedia Sick and tired of this now. Acknowledged there was a problem, sorted it*, asked me to monitor gor a week and if not working they'll then send a man out. *still happening ffs

@virginmedia The issue has been constant for 2 weeks. Option 2 at the second press is when calling about an account different to the one I'm calling from.

@virginmedia TBF, I have been trying to get to the solution for over a week. I have other things to do you know...🤨

@virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.

@virginmedia Terrible.

Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up

@virginmedia that was extremely good service by your customer service team. Thank you very much for all your help. Maybe you could give some advice to @o2

It’s a bloody good job I don’t rely on the internet to make a living because the connection with @virginmedia is shocking and I’d be skint. But I am skint from how much we pay for this shit internet.

@virginmedia why is your internet always dropping out in the wn3 area. 4 weeks on the bounce now. Latency and speed test are poor too.

@virginmedia is there any issues in the M28 area. I have no phone or broadband but your app says service status is ok

@virginmedia is the broadband down in Manchester (M21 8tj) I haven’t been able to get online since yesterday

@openreach splines are in 2/3 months I can get @sky @bt @EE @Talktalk then get rid of @virginmedia forever cant wait, but if it is crap after @virginmedia, who cares thet are still shite 🖕🖕🖕

@virginmedia Well no, but the front door was opened... ‘now on the day’ team can’t access our account as you have an ‘area 20’ IT issue. You couldn’t make this up. Totally useless. Now on call to a 3rd person in customer relations....

@virginmedia Thanks for your reply ..this is just going round the houses... bit just where are the monthly bills that I never receive ....

@virginmedia No. I don't think it's a broadband issue but it certainly has me foxed. I feel it's an Android version issue.

@saoirse_22 @SamsungUK @O2 @virginmedia It appears to be a security certificate issue but I can actually access the certificate details on my phone. So, stumped but learned how to do something I didn't know I didn't know... #JoHari

@virginmedia Yeh I got that the WiFi in my home is fine in the sense that there are no black spots. I have extenders and wireless and wired powerpoints so not an issue it’s the actual speeds I’m receiving that’s the issue.

It’s so frustrating when the internet is down for about the 500th time 😬 #virginmedia

@sinners40 @virginmedia As soon as I saw an engineer messing about with the service box in front of my house, I knew I'd be in trouble. Supposed to be a upgrade to my service. Going well isn't it!

@virginmedia I'm seriously thinking of holding my direct debit up. it MIGHT stand up in court now. time of service, against time of service PROVIDED. I'm paying for a POOR, POOR service.

@virginmedia Loads of times, it is the router, that is the problem not the speed, 220 meg goe's in but it is how it come's out.

@virginmedia 220down 10up on pc but on xb1 it is 270down but the lag is the problem on Xb1 it is all over the place.

@virginmedia Like I say it's bad every single day for gaming!!!

@virginmedia I ran the fault test this morning and it picked nothing up. It’s always abysmally slow at weekends but today is worse than ever.

@virginmedia In the last couple of weeks, I have had enough now it's a total waste of time, you won't admit that the router is crap, dont take my word for it check out the forums.

@virginmedia 100s of times total waste of time, set questions & set answers just because they see the speed, they think it is good enough, you charge top rate for crap service especially the router, £500 a year with a £10 cheap router.

Just literally had the best conversation with a guy called Adam from the @virginmedia cancellations team. Called up to cancel my TiVo box and ended up signing up for another package but also having a proper good 20 minute convo with him about life, like I’ve known him years😂

@virginmedia Is there an issue in area 20, no TV or Wi-Fi

@Aeroson_ @virginmedia @MarkleeMellor They know the hub3 is crap but they still roll it out, this year Openreach are putting FTTP on my road so Virgin can stick their shite up their ass.., Good luck on the phone.👍

@virginmedia @MarkleeMellor Your team have 1 set of questions and 1 set of answers, looks like another unsatisfied customer for you @virginmedia

@virginmedia Another night of pure crap gaming, how the hell you get away with this I will never know, so, so, crap hub3 I can't wait to get a decent internet provider in and get rid of your crap superfast superlaggy hub 3 🖕🖕🖕up yours VM.

@virginmedia I’m at work. I couldn’t therefore tell you. However, the issue is with your router, it’s not fit for purpose. It constantly reboots because it has a bug

@virginmedia I wrote a letter of complaint about the state the road was left outside my house after your works putting new cable in. I’ve had 1 reply advising I would be contacted. I’m still waiting from December 2018. Can you give me any contact details where I will get a reply.

@virginmedia your online TV service is rubbish! Bought a film #BohemianRapsody can’t watch it and for the 2nd day can’t watch catch up TV 😡 20 mins of waiting on the phone is unacceptable!!!! #whatdoipaymybillfor

@virginmedia good going promoting Bohemian Rhapsody being available tonight. Loved that film in the cinemas. Well at least that’s what I would be saying if I could sign in and watch it.

Tv problem yesterday, broadband issues yet again today....please @virginmedia let me out of my contract so I can go to a different provider who actually gives me a consistently good service 🙏

@virginmedia I repeat #joke poor customer service @SkyUK

@virginmedia Ive been experiencing issues for months , and your customer service keep brushing me off, your in breach of contract as soon as I find a new provider im gone 10 years ive been a customer and im expected to pay for and put up with poor service

@OpenreachHelp Come on pull your finger out get fttp in my house so I can tell @virginmedia to stick there Broadband up there ass, no, no stick there hub 3 up there stupid ass, or the stupid ******* who purchased millions of hub 3s and obviously didn't give a trial run 🖕🖕🖕😡👎

@baazz90 @the24hrplumber @SkyHelpTeam @bt_uk @EE @virginmedia Too much that,fed up of paying stupid prices. X

@virginmedia are a joke!!! I just can’t resolve a simple issue with them! It happens every time... #HappyValentinesDay #ThursdayThoughts

@vmbusinesshelp @vmbusiness F006897332 - it would be helpful if your team in Manila listened to customers rather than taking a robotic approach to support. I had to demand that a firmware downgrade take place - even after they admitted that would fix the issue.

@bt_uk I thought virgin media’s customer services was bad but my god bt tops the list, 1st advisor calls me a liar. Then the second one put the phone down on me after telling me no manager will take my call! @MartinSLewis

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

@virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

@virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

@virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔

@virginmedia @virginmedia I'm trying to get the Hayu app onto my TV I'm not sure if I have the correct remote (I don't have the double-sided remote) can you help me

@virginmedia Yes i have spent numerous hours on hold to yourselves only to be passed from pillar to post. Not impressed with your shambolic service!