Virgin Media Outage in Bolton, England

@virginmedia Yes I have, also reset it a few times and it’s still been down for a few hours now

@virginmedia Doesn’t say their is any problems with the internet no, and no I’m with EE

No data on my phone and ******* @virginmedia internet has been down all morning 🤬

@virginmedia called to obtain a new router for broadband, 12 mins to get to speak to a human then placed me on hold & never comes back. Ring back again & get told I will be charged, request to speak to a manager who when I say I will go elsewhere, asks me to hold then cuts me off

@virginmedia I was on hold for over 45 mins just now. Had to hang up.

@virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.

@virginmedia is the absolute worst! Still no call from a supervisor regarding the mess their engineers made on my property and no compenstation given, 4 weeks later still waiting... say no to virgin media guys

@emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠

Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤

@SamMcGuire90 @GraemeKelly1 @virginmedia @SkyUK Never had any issues with Virgin media, but I do run it as a modem and use Google WiFi around the house.

@virginmedia Yes no it’s not listed reset box and checked connections and still down

@virginmedia what the F is going on again with the bloody broadband 4 days after the last time it went down so much for a stable reliable service 😡😡😡

@virginmedia absolutely ******* terrible service. Contract ran out. Customer service agents are not helpful in the slightest. Saving nearly £50 with sky. And when u don’t turn up to take out the boxes u actually have the nerve to ask me to post them back to you. #whataloadofshit

@virginmedia very disappointed, I’ve phoned twice, been on hold 15 mins then 10 mins, I just want to cancel, and I can’t, you’ve put my bill up to £53.50 from £36 I’m not happy at all contact me ASAP please

In case you didn’t get it @Virgin @virginmedia I’ve #switched my #mobile, #broadband & #TV tomorrow but your pettiness has taken my service away already - don’t be sending me a ******* bill! #SameShitDifferentDay #ShitService

@virginmedia @VikkiJohnstone Your service page doesn’t work either. Get the message, this page isn’t working right now. Try again later or log into your own account. Try to log in, and that isn’t working either!!!!! What the hell is going on. I moved from sky to get away from this, and not it happened again

@MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works

@virginmedia please can you sort out your service my kids loved watching Britain’s Got Talent then oops you lost the service nothing working now 😢😢 unhappy children now for a Friday evening

@ITV Probably just the usual sub standard service off @virginmedia 💩

@ITV gone down on @virginmedia

@pipercjjj @virginmedia And my app is showing me no issues WOW

@virginmedia Done them both saying no issues but somehow I'm having WiFi connection issues

@virginmedia Is anybody else having problems with broadband in the Monton area

@virginmedia Hello please can you help as my remote control for my TV box has a button that is not now working so i need a new one but have forgotten the account password so i can't get through to anyone on the phone by dialing 150, please can you help me, thanks,regards Ian

If you're a Virgin media customer and you don't have BT sport they are showing the game for free on channel 100 in HD! "Come on Chelsea"#ChelseaFC #CFC .

@virginmedia Thanks virgin media for putting my bill up yet agin with out any prior warning. Messaged and still no reply shocking customer service 🤬

@virginmedia No we’ve been using it for years and it’s been fine. We’ve turned the box off & on to see if that would help but nothing

@Aaronjgriffiths @virginmedia How annoying is it 🙈 mines still not working I don’t know what else to do

@virginmedia No area problems I am at a lose I’m tech savvy and rather sort myself but if I can’t or your engineers I give up.

@virginmedia 14 year customer M41 area Manchester. New router Monday internet dropping around Tea time (350meg). Engineer yesterday new boosters and I’ve had to buy a ether switch as told it’s my cctv no it’s not. Let’s hear the PR BS I want a proper refund!!! #virginmedia

@virginmedia I’m also sick of calling this number being told to press 1 then 2, when I get past 1 it asks for the account number no option to speak to a real person can I just get the phone number to speak to a real person who will help me

@WilfSauce @WrestlingJebus @Archiebald_C I have Virgin Media, so haven't had to use TVPlayer personally, but I know of people who have and it's worked perfectly fine. I believe there is a rolling contract for the service of £6.99 after the event so make sure you cancel afterwards.

@virginmedia A complaint has been logged but I still have not received a call from a supervisor. I have not been assured what compensation we will be given due to this chaotic mess!!!

@davetherave103 @JusticeCraig @virginmedia It’s bad customer relations that’s seeing customer leave for Sky to many outrages on virgin

@virginmedia do you know when service will be back up. I have to make important phone calls before 5pm when lines are closed for the evening. I'm also an emergency contact for two children and an elderly relative who is also affected.

@virginmedia get off the internet, I want to use the house phone! #virgin #down

@virginmedia I raised a complaint and the response was due to the package I was put on the PS4 wasn’t available. I just can’t understand how it’s now my fault I specified I wanted the PS4 it was the main reason for signing up.

@virginmedia I was told that due to the error nothing could be done and I won’t be receiving my PS4 I now have to disappoint my two young boys when they get in from school. Not a great service I must admit.

So after being told by the customer service guy at @virginmedia I would receive a free PS4 I have had to make a complaint only find out I was put on the incorrect contract that didn’t include a PS4. 😡@richardbranson i should of stayed with @SkyUK

Imagine @virginmedia fitting your WiFi and the engineer hits a gas pipe. Then @BritishGas arrives to fix the gas pipe and hits a water pipe. Imagine having to chase VM to speak to a supervisor and still 4 days later no call back! Shocking!

@virginmedia Hi. My contract start date was the 26.04.19. I received my contract and link to T&C’s on 27.04.19. Cancelling the charges isn’t a resolution when I am not required to pay them. I shouldn’t have been threatened with them in the first place....if I had not quoted your own T&C’s

Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.

No joke @virginmedia WiFi goes down about 3 times a week

@virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home

@FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you

@virginmedia is so so crap and has the audacity to be the most expensive

All ready to start streaming and virgin media once again decides to take a day off. Jesus Christ man. I pay £58 a month just for broadband. I’m seriously considering dropping this piece of shit company and going to sky.

@virginmedia @RAWKnights7 I am sick of the Broadband dropping, supposed to be on 100 super fast fibre, but it slows down all the time, thinking of leaving for another provider

@virginmedia your remotes and boxes are shit I need @SkyUK back

@virginmedia Just finished talking to CS. They made some changes , i should monitor my connection for 24 h and this should in theory be fixed. Will update tomorrow. Thank you for trying to help Ann.

@virginmedia Well check the tweet I just sent you. This is just laughably awful.

FURIOUS with @virginmedia, they’ve just lost a loyal customer. Lied to me on the phone about pricing & packages, & when I called to complain, had no answers, & purposely kept me on the phone for 45mins till 8pm when their customer services close so they won’t have to answer me.

@virginmedia He has ...... no help!!!... shockin.. poor customer service!!

@Si_EFC @virginmedia 😳😳😳. Absolutely shocking that. I put the phone down. They will still want the £££ each month though

@virginmedia And... they have replied to the team requesting the box... being fobbed off and told to ignore the emails!.. BUT, they are still being bombarded with them. ! No help whatsoever.

@virginmedia Just gave it a call and there is no fault in the area. Only dodgy in my house. Have recently had a booster sent to me. This unfortunately didn’t improve the service

@virginmedia Ha , in Orlando and receive a text to say it’s A further 4 days to fix this problem! Unbelievable @virginmedia . 11 years a customer until I’m home . 👎🏻

@virginmedia I have been on hold for an hour to customer service...only to be spoken to in the most patronising & rude way by "Paul" in cancellations. That's my contract terminated.

@virginmedia Someone has just replied now. I was specifically asked on SM to use this method. I have also tried ringing and the current wait time is over 20 minutes. I'm not sure I could be any less impressed with the service that has been 'provided.'

@virginmedia Yes.. but...... The engineer took the box!!!!.... so thats not our issue... We have no box to return. You need to spk to the engineer who changed the box.