Virgin Media

Virgin Media Outage Report in Bolton, England

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The latest reports from users having issues in Bolton come from postal codes BL3 and BL1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bolton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bolton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bolton, England 12/01/2025 20:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bolton, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Manchester, Salford, Sale, Bolton, Leyland, Stockport, Bacup, Chorley, Rochdale, Burnley, Middleton and Wigan.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomManchester E-mail
United KingdomBlackburn TV
United KingdomSalford Wi-fi
United KingdomBlackburn Internet
United KingdomSale Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bolton, England

Latest outage, problems and issue reports in Bolton and nearby locations:

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia This should have been simply and readily resolved, as soon as your error was brought to your attention. Just because I can’t afford to pay for the top tier of services doesn’t mean I don’t matter as a customer. A very long term, loyal customer, I would note.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia Hi. We had to cancel our move due to a situation beyond our control, and contacted you to confirm this, and cancel the installation at the new address. Today, we’ve woken up to no services and found we’ve been disconnected. We need our phone and broadband urgently. We are…

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia Poor. Very poor. 3 days trying, being on hold, being assured return calls, moving home team have to speak to Netflix team (don't even have it), then being told it's cancelled and being give packaging instructions. Ridiculous, wanted to stay with you.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia @virginmedialife @VMSolutions_ I just want reconnecting, and I want someone to recognise that we should not have been disconnected, and treat this with some urgency. Or even acknowledge that it needs resolving, and that you have some concern for my situation and the stress it is causing.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia Where is my payment for inconvenience, for stress and for lack of adequate customer support? I hope you will not be charging me for today, since you’ve provided me with nothing but stress. I am tired, I am ill and I am profoundly frustrated with this whole situation.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia You’ve just told me you can’t chat until 1.30 tomorrow. But I don’t need a chat. There’s nothing to discuss. You have shut down my services in error, and I need them restored. Hopefully before 5.30 when the people I need to speak to finish for the day.

  • Joe95976011 Joe (@Joe95976011) reported from Atherton, England

    @virginmedia worst customer service ever

  • Glynpeach Glyn Peach (@Glynpeach) reported from Wigan, England

    @virginmedia worst customer support service I’ve ever experienced

  • dublinelaine Elaine (@dublinelaine) reported from Manchester, England

    @virginmedia tried all day to get through on phone to discuss end of contract notification. No joy. Left on hold and then cut off. How do we get to speak to someone. Shocking service.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I have an auditory processing disorder that can make dealing with things over the phone difficult. I am using your WhatsApp service as this was recommended to me by yourselves to avoid being ******* in long queues in the phone. I just want my services back on. That’s it.

  • dublinelaine Elaine (@dublinelaine) reported from Manchester, England

    @virginmedia On phone now since 0830 this morning. Still on hold. Also tried on what's app. Still waiting to be put in contact with an agent. Shocking service

  • Natterback Mrs Jordan -Johnson (@Natterback) reported from Stockport, England

    @virginmedia and once again we have no Internet services. This is without doubt a terrible service.

  • Justnick752 Nick-crack-a-way-Nick-crack-away (@Justnick752) reported from Manchester, England

    @virginmedia My hub 4 has a flashing red light and states that No RF signal is found. What does this mean in English please? Keeps happening, no tv, broadband or phone.

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia @VirginMedia_TV any help/advice on moving house. Want to stay with Virgin but can't speak to anyone and the home move team have said they've cancelled the policy? 3 days trying to speak to someone.

  • dublinelaine Elaine (@dublinelaine) reported from Manchester, England

    @virginmedia Done that. Have been in a queue since 8.30am. No joy. Do we have to spend the whole day like we did yesterday trying to get through? Never come across such shocking service from any company before

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I need these services back today. I needed them this morning, when I was not receiving emails that I needed to respond to. I needed to know that you were going to do this, and when it was happening. I am under monumental stress and you’ve just cut out account off, for no reason.

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia Tried that many times. Not working within 3 days. Can you call ME instead to arrange? If not, cancelling service.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia Sorry. I was ******* emailing you my complaint. I am available now, if this is just the five minute process I was promised. I simply just want to get this dealt with…

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I’ve explained my issue. I don’t see how being on a queue on the phone is going to be any improvement. I just don’t see it as acceptable that there is no customer support available online until tomorrow. It’s not like I have anything to discuss. I just want my services back on.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I have been told that: “Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems.” What if I call and am on hold and miss an update on WhatsApp? Or email…

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BigHandLeon BigHand (@BigHandLeon) reported

    @virginmedia I have been on a WhatsApp conversation since 10:15 today and getting passed around and left waiting. This is causing me unnecessary stress and impacting on my poor health. It’s disgusting!

  • jatrobinson83 James Robinson (@jatrobinson83) reported

    @virginmedia Can you tell me more about the issue? And the likely fix date?

  • tobitotunji digga doodles (@tobitotunji) reported

    @virginmedia fix ur stupid internet its actually so bad can’t even play a game of fifa

  • Bhoumeek Bhoumeek (@Bhoumeek) reported

    @virginmedia I was to collect my router from collect+ store but yodel never bothered to deliver it and they are claiming that store was closed when they tried to deliver it. Store is open 24 hours. Now customer service says it will be ready to collect in 3 hrs but how is that pos

  • GigiK94485809 Gigi K (@GigiK94485809) reported

    @virginmedia But how can you not honour something I was promised? That makes Everything your customer services team say to be untrue? Is that legal?

  • s_r0berts Stuart Roberts (@s_r0berts) reported

    @virginmedia I've finally got through, but apparently I can't have pods to sort my problem with hub 5

  • The_Frog1236 SK (@The_Frog1236) reported

    @virginmedia When I tested the hub I got the message "Looks like you’re having trouble connecting to the Hub"

  • OhThisBloodyPC Oh This Bloody Computer (@OhThisBloodyPC) reported

    @virginmedia I have dozens of undated, anonymous machine generated letters on file. Wouldn't it be easier if you contacted the para legal who acted on behalf of Virgin Media when I took your employer to the CEDR adjudicator? *If* you want to help, why not me for some account details?

  • The_Frog1236 SK (@The_Frog1236) reported

    @virginmedia I have checked and its telling me that there are no issues

  • Fionnominal Fionntán Clarke (@Fionnominal) reported

    @virginmedia in getting fed up with the bad service in getting and my inability to use the website to check and report a fault.