Is Virgin Media having an outage in Bolton, England?

@virginmedia Once again the intermittent faults have started in the standish area but no known faults shown in the area. This has been an ongoing thing since you uppend the speed to 200mb. Why sell a service you cannot provide. ISP ombudsman is our next port of call.

@virginmedia your broadband must be down too as I'm not getting ANY response off you tonight!!!

@Aeroson_ @virginmedia @bt_uk Oh! Lordy, they can all be bad but I can't wait to get rid of this SHITE!!! P. S. at moment I'm getting a massive 0.nothing.

@virginmedia No internet now nothing, I'm glad I dont have a @virginmedia phone you really should be taken down, your support has virtually called me a liar your broadband is down down down and I am so happy, you might even sort the gaming side out and pigs might fly, shite VM.

@virginmedia No and apparently I can’t complain I am not allowed as I don’t have an account now. I waited 30 mins on phone to make complaint then got fobbed off. Pretty poor really.

@cantsey @virginmedia Bit gutted really never really had any probs, amd Sky are shite

@virginmedia @MENnewsdesk @TheBoltonNews @richardbranson No service. 6 days downtime (estimated). Mixed messages. No explanation other than "it's complex". This is a pathetic service for customers in Bolton. @MENnewsdesk @TheBoltonNews

@virginmedia None this issue has been on going for a couple of years now nobody seems to want to fix it

@virginmedia Iv rang twice and both times they have said they can’t lower the price. That is extortionate. I have friends who are techs who can fit this for me, as I can fit it myself. I’m just not paying the fee when I’m an existing customer.

@virginmedia Well you’ve been a shambles today, the call centre we’re not very helpful either after a 30 min on-hold. I just have to wait apparently, pretty poor as I gave you 5 weeks notice of the move. #useless

@SkyUK If you can guarantee the internet speed then I will switch in a heartbeat @virginmedia have had countless opportunities to fix it but can’t, if you can get one of your sales people to contact me that would be great I am based in Derby Derbyshire

@SkyUK Ha. Nice sniping. I’ve got a lot of time for that. However, we left you because of the same problem and it didn’t get fixed. I hope @bt_uk can help, or we might be off to @virginmedia @TalkTalk or @Plusnet

@virginmedia I’ve been with you over 11 years to be dismissed when I need you to actually fix my problem, no1 go with virgin they’ve gone very downhill over the years, customer service isn’t like it used to be. 😡😡😡😡

@virginmedia Been given 2 pence for loss of service, 3rd time now in just over a month. No internet no services for over 12 hours yesterday, your cust services gave us that as a sorry. Services are getting worse

@virginmedia at least sky replied to me, more than you have Re a 2 pence payment for no internet, no tv for the 3rd time with same problem. Looks like it's time to change

@virginmedia Spoke to them yesterday and was told it would be delivered. Never arrived. Just spoke to them again and the advisor wasn’t much help. It’s out for delivery today but I can’t wait in unless I cancel my appointments. No way to contact the driver!

@YodelOnline Still waiting for my @virginmedia Hub. Due yesterday between 1245 &1445 but I get a message saying my “property couldn’t be accessed”. I’m only down a driveway and @parcelforceuk found me ok just one hour earlier.

@virginmedia No service for the 3rd time in 3 months, your customer services are so kind. Got 2pence for loss of service. Absolutely unreal

Nice one @virginmedia , waited in all day for installation. Engineer turned up and cables haven't been put through yet. Ordered 6 weeks ago. Nice start for new customer. Awful.

@virginmedia 2 engineer visits in 3 days - new box (visit 1), re-routed external service (visit 2) to address an inadequate signal (present on visit 1). Now awaiting visit 3 (within 4/5 business days) to address the problem not yet identified. Why dont you talk to each other.

@virginmedia My partner spoke to you at the end of June to cancel as we were coming up to the end of our contract. They basically told us everything was fine and we didn’t need to do anything from that date.

Absolutely fuming with @virginmedia we cancelled with them in July! Made our last payment then we’re hassled again in October and now they’re threatening us with debt collectors on something we don’t even own! Absolutely disgusting customer service!! 🤬

My husband has just been hung up on by @virginmedia because he asked to speak to a manager about the agents terrible attitude!! Unbelievable!! Now going back through security after already being on the phone 40 minutes! Not how we want to spend our Sunday afternoon!

@Hub_Nut @SkyNews As I said landline is a generic term and Virgin Media offer both telephony and broadband over their fibre/coax network.

@virginmedia 3 customer service advisors putting on hold and hanging up over a billing dispute

@virginmedia With all due respect there is absolutely nothing you can do apart from offer some sympathy for the poor service I've received since the 8th Dec.

@virginmedia It came back on eventually later that day - but the same problem occurred last night and we couldn’t access our films again

Gutted! £100 charge from @virginmedia because they don’t offer their services at my new address. Awful way to treat loyal customers, would not recommend them to anyone!

Gutted! @virginmedia charging me £100 because though they don’t offer their services at me new address. Absolute awful company would not recommend.

@virginmedia I am feeling very angry with your customer services at the moment and for the inconvenience of intermittent internet provision you have been offering us - I won’t even mention the refund I was just offered 😡😡 #poor

@Rehana3Rehana @virginmedia Forever internet issues with virgin media

@virginmedia WiFi not working for the second time in 4 days, fucksakeeeeee

@Mike_RossX He’s moving to virgin so now we pay two ways for him tv license and virgin media subscription but if it wasn’t for the Mrs watching soaps I wouldn’t have any of them to pay for as I will cancel the lot

@virginmedia It's giving error messages saying the Ethernet cable is unlplugged. We had to swap the boxes because this one was playing up, and it's working now other than this error messsge. Help!

@virginmedia No. You can't help in any way shape or form.

@twocigmix @virginmedia Same thing here need to cancel and visit sky 👍🏻

I swear @virginmedia is the worst company in the world been hung up on twice today after 38 mins on the phone worst customer service in the world how do u even go about sorting a problem just need to cancel 🤕🤕

@virginmedia Virgin you are crap. You cannot find a payment I paid you in November on YOUR website. You are 💩

@virginmedia No. Yesterday @virginmedia promised to phone me at 6pm. You have failed to do so. Just another thing to add to the level of poor service already received. This is you problem. You need to solve it. I am going out for dinner with my family. I was free at 6pm.

@virginmedia They’ve been out four times to install the service. Everytime I call customer services they just book another install and don’t address the problem .

@virginmedia So again no resolution. Absolutely poor service. If a customer is unhappy-call them...not rocket science, just good customer service which your company is clearly lacking in! @richardbranson spend money on training your staff. #garbageservice

@virginmedia absolutely useless! Call centre staff are rude and apparently @TomMockridgeVM wasn’t available so a member of the “executive team” said they would come back to me....8 days later and nothing!! #useless

@virginmedia It’s still not working, we have checked online and it says no issues. Rung up and it highlights there’s and issue on our area and then we getting up on!

@virginmedia wifi not working AGAIN. Genuinely becoming fed up, every time it’s “fixed” a month later it stops again. Going to end up moving because this is becoming ridiculous. sort it please.

@virginmedia Done this and it said there was no problems restarting the box in 10 minutes. We are still left with no internet

@virginmedia I have been told all this before.....not good service at all....very disappointed 👎🏻

@virginmedia what an absolute disgrace....no WiFi now for two days....ongoing issues within the M32 area....yet doing nothing to fix it....quick enough to take my direct debit payment every month. 😡😡

Typical, @virginmedia is down when all I want to do is get cosy and watch @NetflixUK 👎🏽😢

@paulknowles66 @virginmedia My phones down shit

@virginmedia No everytime I call we get told there’s nothing they can do it’s unacceptable when the bill keeps going up yet the service gets worse. On demand Dosent work 50% of the time and yet we are paying for this service

@dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

@UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

@ahmet67yilmaz @virginmedia You poor thing! That is very poor!

🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

@Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

@RebekahSeldon1 Looks like another pissed off virgin media customer

Virgin media actually sucks... all these random cuts to the internet just pissed man off

We are paying near on 40 a month just for Internet here and the service is poor @virginmedia. Had to disconnect the WiFi more than twice in 20 minutes

@virginmedia your Internet service is awful and overpriced.

@virginmedia useless once again. Get through to your CC to advise there is ANOTHER fault on my line and people in my area are also affected. No one is able to help or even raise it as a fault. Beyond a joke.