Virgin Media Outage Report in Westhoughton, Borough of Bolton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhoughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhoughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Westhoughton, Borough of Bolton, England
The most recent Virgin Media outage reports came from the following cities: Manchester, St Helens, Bolton, Bury, Wigan, Leyland, Rossendale District, Warrington, Sale, Salford, Altrincham, Skelmersdale, Prescot and Leigh.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Wi-fi | |
| Manchester |
Internet | |
| St Helens |
Internet | |
| Manchester |
Internet | |
| Manchester |
Wi-fi | |
| Manchester |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhoughton, England
Latest outage, problems and issue reports in Westhoughton and nearby locations:
-
Jeff Griffiths
(@UBuildmain) reported
from
Atherton, England
@virginmedia Thanks virgin media for putting my bill up yet agin with out any prior warning. Messaged and still no reply shocking customer service 🤬
-
Ana Stewart
(@withloveanax) reported
from
Sale, England
@virginmedia A complaint has been logged but I still have not received a call from a supervisor. I have not been assured what compensation we will be given due to this chaotic mess!!!
-
Rixie | MamaDemonDoggo
(@Gallerixia) reported
from
Salford, England
@virginmedia do you know when service will be back up. I have to make important phone calls before 5pm when lines are closed for the evening. I'm also an emergency contact for two children and an elderly relative who is also affected.
-
Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia @Ofcom I now have a recording of the last advisor who I spoken to... terrible terrible service and I will not ever return to @virginmedia. What a waste after 20 years of being with you. What a shame, I will send the recording to @ofcom and cancel the direct debit 👍🏻
-
ourfloridaadventures
(@JennaAndKyle) reported
from
Manchester, England
@virginmedia No we’ve been using it for years and it’s been fine. We’ve turned the box off & on to see if that would help but nothing
-
Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
-
Paul Croft
(@SCRcrofty83) reported
from
Salford, England
@virginmedia Done them both saying no issues but somehow I'm having WiFi connection issues
-
bobby
(@BobbyBattersby) reported
from
Chorley, England
@ITV gone down on @virginmedia
-
Ben Morley
(@Benmorley23) reported
from
Warrington, England
2nd attempt to cancel my account and @virginmedia hang up again. I requested to raise a complaint and they hang up! @Ofcom will be contacted. (Seen as you’re not allowing a consumer to raise a complaint)
-
Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
-
Chris Phelps
(@ChrisPhelps78) reported
from
Urmston, England
@virginmedia 14 year customer M41 area Manchester. New router Monday internet dropping around Tea time (350meg). Engineer yesterday new boosters and I’ve had to buy a ether switch as told it’s my cctv no it’s not. Let’s hear the PR BS I want a proper refund!!! #virginmedia
-
Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
-
Geoff Parkinson
(@GeoffParkinson6) reported
from
Tyldesley, England
@davetherave103 @JusticeCraig @virginmedia It’s bad customer relations that’s seeing customer leave for Sky to many outrages on virgin
-
Paul Croft
(@SCRcrofty83) reported
from
Salford, England
@virginmedia Is anybody else having problems with broadband in the Monton area
-
ourfloridaadventures
(@JennaAndKyle) reported
from
Manchester, England
@Aaronjgriffiths @virginmedia How annoying is it 🙈 mines still not working I don’t know what else to do
-
aisha
(@aish_a_) reported
from
Bolton, England
@virginmedia I’m also sick of calling this number being told to press 1 then 2, when I get past 1 it asks for the account number no option to speak to a real person can I just get the phone number to speak to a real person who will help me
-
Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia You replying like this is extremely poor customer service. You are insinuating I have been disconnected when I simply want cancel my account. **** it I’ll cancel the direct debit and just leave the country. @Ofcom
-
Chris Phelps
(@ChrisPhelps78) reported
from
Urmston, England
@virginmedia No area problems I am at a lose I’m tech savvy and rather sort myself but if I can’t or your engineers I give up.
-
Paul Croft
(@SCRcrofty83) reported
from
Salford, England
@pipercjjj @virginmedia And my app is showing me no issues WOW
-
Ian
(@Mancman10) reported
from
Manchester, England
@virginmedia Hello please can you help as my remote control for my TV box has a button that is not now working so i need a new one but have forgotten the account password so i can't get through to anyone on the phone by dialing 150, please can you help me, thanks,regards Ian
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rick Middleton
(@RickMiddleton6) reported
@virginmedia @virginmedia will we be compensated for the down time
-
Paul Devoy
(@DevoyPaul) reported
@virginmedia my internet service has not been working properly for months. It keeps on dropping out intermittently. Your customer service process is appalling and the issue is still not resolved! What should I do now, cancel and move provider?
-
Grahame
(@QuantumSkyline) reported
@ThePeoplesSpace @IAdler6 @virginmedia Needs to be 24 hours of outage for compensation I think?
-
グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
-
Nick Ashley
(@NickAshley47) reported
@virginmedia Called Virgin tech support twice today, kept on hold for 20-30 minutes both times and got cut off twice! Never managed to speak to anyone. Business internet still not working properly when I left work this eve. Thank god we just signed to move to BT a couple of weeks ago!
-
77ira
(@Cas72473894) reported
@virginmedia You guys are the worst
-
Daniel Godfrey
(@dan2kuk) reported
Dear @virginmedia, this Thursday at 4pm GMT I have a second chance at a very important zoom call I tried to take today. If it’s not too much trouble, could you please leave the internet on for me for about an hour, that would be grand. #virginmediadown #VirginMediaoutage
-
James Tweedle
(@JamesTweedle) reported
@ChristianTurto5 @virginmedia @macavanagh That's sounds like an issue on your end. My o2 and virgin is now up and running. Virgin was abit spotty all day but nothing too bad.
-
kelly.andrew9@hotmail.co.uk
(@Andrew9Kelly) reported
@virginmedia Again! Shocking service. What are we paying for???
-
Mike Jennings
(@mikejjennings) reported
@the_sheps @virginmedia @GiganetUK Ah ok. Problem is I already phoned up due to the price hike and agreed to a new contract on my existing deal. May well be passed the cool off period