Virgin Media Outage Report in Westhoughton, Borough of Bolton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhoughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhoughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Westhoughton, Borough of Bolton, England
The most recent Virgin Media outage reports came from the following cities: Rossendale District, Bury, Manchester, Bolton, Warrington, Salford, Leyland, St Helens, Wigan, Sale, Prescot, Leigh and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Rossendale District |
Internet | |
| Bury |
Internet | |
| Manchester |
Total Blackout | |
| Manchester |
Wi-fi | |
| Bolton |
Total Blackout | |
| Bolton |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Westhoughton, England
Latest outage, problems and issue reports in Westhoughton and nearby locations:
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia It's pretty annoying to phone support, wait 30 minutes to get through, then listen to someone who only knows the basics, reboot, pinhole in the back of the router, plus we can't understand each other. No point in calling support, my contract finishes soon, I look forward to that.
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel
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Andrea Walsh
(@alwalsh72) reported
from
Chorley, England
@virginmedia we cannot report because everything is down. It's up and down the whole of the country
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SocialiteAppetite 🌹
(@ThatPavaldo) reported
from
Bury, England
@JDenebe @virginmedia @EASPORTSFIFA I have the same problem and I am with Virgin media
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officialBtown
(@btownofficial_) reported
from
Rawtenstall, England
@virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.
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Simon Manning
(@SiManM20) reported
from
Manchester, England
@stenev @MrEuanStewart @virginmedia Until the 3 kids scream that ‘the internet’s gone off’ and you reboot it. A reboot of the @virginmedia kit always sorts it - shame they’ve never explained why though.
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reconsidered Retro
(@rRetro87) reported
from
Manchester, England
@MsEmilyMorris I’ve got Sky Q so not sure if that makes a difference but defo call and see :-) I had horrendous customer service from Virgin Media once so vowed never to go with them again!!
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David
(@dave6018) reported
from
Leyland, England
@factuk @SkyUK @virginmedia @Facebook Thanks just annoys me, I pay for full tv service and idiots reselling mean I have to pay more for my legal services
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Brian Cooper
(@TheOmnisis) reported
from
Sale, England
@gazza_d @virginmedia That's just baffling. We deal with customer data, and have our InfoSec processes locked down so hard but I still get sleepless nights worrying that my team might slip up on something.
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Wireless is not good the TVs upstairs keep buffering, the gaming is hardwired pretty crap.
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia My upload speed is up and down, line not stable, come on VM. Sort it out.
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia Is there an issue with Virgin TV. Got V53 error. Looked at problems in our Area (Wigan) no issues..
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Neil Stanley
(@neilrstanley) reported
from
Warrington, England
@virginmedia Not sure I can replicate problem now I’m successfully logged into the app.
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Kate
(@KateBoarman) reported
from
Warrington, England
@virginmedia I understand that, I told him I did not want to confirm details and would call in my own time, He was then very rude got angry and abrupt! It actually sounded like a scam. I am interested to know if it was virgin media agent as he needs more training!
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Sam McCartney
(@SamMcCartney) reported
from
Rawtenstall, England
@Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless
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Martin Smith
(@msmithuk22) reported
from
Warrington, England
Another week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
St Helens, England
@virginmedia Can I cancel , pause my sports subscription until this virus is over.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MrsP2805
(@ash2805) reported
@virginmedia @virginhelp Since midnight last night I’ve had no internet & phone. The fix will now be 11.15 tomorrow, I understand this is an outage but why is this taking so long to fix?
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Nicole Harrison
(@NicoleHarr92) reported
@virginmedia So from 48hrs, to max 5 working days and now 7 working days?? Why is everyone giving me different info. I have tried to rest it and its the same problem. Someone needs to reset it and call me, this is ridiculous….
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The Bostonian
(@Bostonian7119) reported
@virginmedia I was given the wrong information - there was a power outage. Not good service.
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Nasir Saleem
(@nasirsaleem2009) reported
@virginmedia calling for last 5 hours for a business fault, over 40 mins hold 3 times and No one to answer. Well done Virgin Media 24/7 technical support. My business losing revenue by the hour. Shame on appalling service
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Will
(@will_thelwell) reported
Another day, another @virginmedia outage. Absolutely pathetic going off for the 4th day in a row.
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Heather O'Dell
(@Burrowsdaughter) reported
@virginmedia Don’t bother, Virgin have not unblocked our IP address since 23 June and yesterday after a call our internet is not working. We are in contract until 3August so need internet until then as we are paying for it! Been put on hold to try and speak to someone for 30 Minutes now !!!
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Heather O'Dell
(@Burrowsdaughter) reported
@virginmedia @virginhelp promised a call back from @virginmedia since yesterday as with our internet. Had blocked IP address since 23 June and unable to send emails. They never call back - appalling service!!!!
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James Thomason
(@DjPseudonym) reported
@virginmedia Internet is up and down every 5 minutes. Is there an issue in the area please?
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Christine
(@MissMarvel2016) reported
@cheeeztoast @virginmedia You should make a proper complaint anyway. Going to ask @JoinPhil to switch the account over to my name so I can because this is unacceptable. The level of gaslighting has been unreal.
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Laura Fisher
(@l_fisher90) reported
@virginmedia why do you keep cancelling on new customers with less than 24 hrs notice and last thing at night? Why do your engineers not want to install your services to a new customer? 🤔