Virgin Media Outage Report in Westhoughton, Borough of Bolton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhoughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhoughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Westhoughton, Borough of Bolton, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Salford, Rossendale District, Bolton, St Helens, Leyland, Irlam, Warrington, Skelmersdale, Altrincham, Wigan, Sale and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
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| Manchester |
Wi-fi | |
| Manchester |
TV | |
| Manchester |
Wi-fi | |
| Manchester |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Westhoughton, England
Latest outage, problems and issue reports in Westhoughton and nearby locations:
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer
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BrightLightGames
(@BrightLitegames) reported
from
Sale, England
@virginmedia Incident report, sorted now, 3 hours later. A mornings work lost.
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
Dear @virginmedia I don’t want an automated response, I want a solution. I have had intermittent internet access for 4 WEEKS and have had ENOUGH. I want to speak to a human being, can I have a number to complain to please #crapservice
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Sarah Owens
(@sazzlepants76) reported
from
Salford, England
@virginmedia 5 sets of staff been to my property now (my broadband install date is today). 30 mins waiting on the phone and still no resolution. Now my pavements being dug up! I’ve lost faith already 🙈
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Mike Astro Mckenna
(@MikeM0309) reported
from
Salford, England
@virginmedia For days now I have been trying to sign in to my account to no avail, so let me say if you have not sorted this problem soon then I will NOT be paying you, I will NOT be contacting you and I will NOT be answering any calls from you. I'm sick and tired of this SHIT.
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue
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Wendy Sinclair RN
(@wlasinclair) reported
from
Hindley, England
@virginmedia Yes I’ve tried a few times but I keep getting cut off when they don’t know how to deal with the query. I’ll keep trying and maybe someone will be able help!! Thank you 🙏
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@virginmedia I have tried EVERYTHING to speak to a human however the automated rubbish doesn’t let me get there. It just tells me there is a problem that you are trying to fix. Clearly I am aware there is a problem and has been for sometime I have done all usual diagnostics my end
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.
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Shaun
(@shaunbentley) reported
from
Salford, England
@virginmedia Take this morning for example. You could have checked on previous interactions. But because you couldn’t be bothered, I’ve had to explain again. So. Take that as another example of how poor both your customer service team are and you, individually..
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Shaun
(@shaunbentley) reported
from
Atherton, England
@virginmedia Still on the phone. Just found out the eng that was supposed to come today to fixed the frayed cables outside was a no show. Also all my smart lights have stopped working meaning the local network (not broadband) has gone down. Finally you’ve agreed to issue a deadlock letter.
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@blackheartorch @virginmedia 🤬🤬🤬🤬🤬🤬🤬 is all I have to say right now. Just want to talk to a human and not deal with an automated service x
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer @virginmedia
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@virginmedia OK I am getting mad 🤬🤬🤬 This has been my problem I CANNOT GET THROUGH TO A HUMAN BEING. Everything is automated. When I try to call it goes round the houses and then the call drops. #lostacustomer #igiveup
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@virginmedia Estimated fix time, it’s been going on for 4+ weeks and yes that is the number I am calling. It reset everything and did tests and currently running HOWEVER the next drop will be 5pmish as per the norm. It last went off at 14:53. I need a human being & cant speak to one
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia @Virgin came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So it looks like the router resetting was the start of a bigger issue. Router appears to be having issues again. Your diag service thinks the router is switched off but it certainly isn’t.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Pretty ironic when the @virginmedia Service Status page doesn’t work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Well That Escalated Quickly.
(@NeilBowers15) reported
@virginmedia Hi Virgin Media... I was wondering whether you could help me seeing as it's taking a while to get through on the phone. I've had 2 dates set for a new hub 4 to be delivered and nothing has arrived, 27th Aug/6th September. Have these been delayed?
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Well That Escalated Quickly.
(@NeilBowers15) reported
I am seriously considering leaving for another provider and I have been with you many years as a loyal customer of yours. Please could you confirm when the hubs will arrive? Please could you sort out the speed etc. It is abismal #virginmedia
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Fiona Higgins
(@frigginhiggins_) reported
@Kaye60978644 @virginmedia Hey! I’m in a similar boat as you (no internet, 3 days of work missed for the household, etc). Consider filing a complaint with Consumer Line (or your local equivalent). Virgin is going to try and have you file complaints internally so they can keep it on the long finger.
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Fiona Higgins
(@frigginhiggins_) reported
@jamesgibson279 @virginmedia I’m in a similar boat as you (0 internet, 3days work missed for the household, etc). Consider filing a complaint with Consumer Line (or your local equivalent). Virgin is going to try and have you file complaints internally so they can keep it on the long finger #virginmediadown
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Stuart Prior
(@StuartJPrior) reported
@virginmedia are there any reports of emails being down, nothing seems to be working with mine and when I try to log into the website to check it says error
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John FH
(@jfrncs_) reported
@virginmedia internet installed Saturday - cut out once Sunday, twice yesterday, three times already today. V reliable service so far 👏🏻👏🏻👏🏻 I can sense it’ll be a great 18 months working together.
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vic
(@delirioux_) reported
@virginmedia I haven't had any updates, when trying to connect I get taken to a Web page where it says they couldn't fix the issue.
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Covfefe
(@lauramikadean) reported
@virginmedia Thanks for reply, latest update is midday tomorrow but this keeps being pushed back and it’s stressful as we can’t work. We’ve had very limited comms and don’t know how good the service will be if/when it’s back.
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DontBelieve TheHype
(@DontBelieveHype) reported
@virginmedia ? MY ISSUE IS THAT NOBODY HAS TAKEN OWNERSHIP OF SOMEONE CUTTING OFF MY ULTIMATE OOMPH MOBILE SIM. I HAVE NO MOBILE, I HAVE HAD NO MOBILE FOR OVER 12 DAYS. NOBODY CAN TEXT ME, NOBODY CAN CALL ME. I HAVE BEEN UNABLE TO USE 2FA AT BANKS/CREDIT CARDS/PAYPAL ,THAT USE TEXT SECURITY
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Siobhan O'Beirne
(@siobhanTivoli) reported
Trying to get through to Virgin media re really slow connection! So far holding on for 40 minutes plus @VirginMediaIE