Virgin Media Outage Report in Westhoughton, Borough of Bolton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Westhoughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Westhoughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Westhoughton, Borough of Bolton, England
The most recent Virgin Media outage reports came from the following cities: Warrington, St Helens, Manchester, Bolton, Skelmersdale, Salford, Wigan, Prescot, Sale, Bury, Altrincham and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Manchester |
Wi-fi | |
| Bolton |
TV | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Westhoughton, England
Latest outage, problems and issue reports in Westhoughton and nearby locations:
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia @JBarksfield They understand your frustration, you phone the "support" after they have run out of their limited ideas they pretend they can't hear you on the phone when you hear hello, hello, prepare to be hung up on, trash, trash.
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Chris Sudworth
(@kingsnoots) reported
from
Golborne, England
Same garbage service from @virginmedia. Don’t bother activating it, you can have it back 🙄
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PAB the Grouch
(@PAB190968) reported
from
Manchester, England
@DebbyLewinton1 @virginmedia Same here in North Manchester. Been intermittent since 5 December, fix tomorrow apparently. Of course they don’t communicate directly to you, only found that out by ringing them. Had enough, moving to Sky in new year.
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Philip Dent 🇪🇺
(@prdent73) reported
from
Euxton, England
Noooo!!! The virgin media wifi is down. We might have to start talking to each other..
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Careen 'Cici' Smith
(@cicismith81) reported
from
Manchester, England
@ViktheViking1 @virginmedia Been annoying all day then it went off. Been restarting for the past-hour on hold to cust service no ones picking up. It’s working NOW 😡😡😡
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Careen 'Cici' Smith
(@cicismith81) reported
from
Manchester, England
And once again @virginmedia you have shown why your customer service absolutely sucks. 2020, I’m going back to Sky
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Samuel Cook
(@Sam_Cook_1986) reported
from
Warrington, England
@virginmedia disappointed to say the least. Customer for 5 years, out of contract, bill is £120 a month, Phone up to renew and negotiate, no offers. Despite Amazon being a new competitor for sports and the mobile experience being infinitely better with them. Package cancelled.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Nope. I have username already selected to my email address, password filled in on both fields, security question drop down selected and answer given in the field, and date of birth drop downs all selected. There’s nothing else I can select or that hadn’t been filled in now.
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David Figgins 🌱🌎💚
(@davidfiggins) reported
from
Bolton, England
@virginmedia The other services work fine. I have no issues with connectivity other than when streaming on demand shows/movies. The only assistance I need is for you to sort your streaming service.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Adding a character and then removing that character worked. By pasting the password in, it wasn’t accepting the password regardless. It needed a character to be manually added. I’ve never seen that before on any password fields on any other site, seems like an API issue maybe.
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⚽
(@basher5000) reported
from
Standish, England
@virginmedia Hi the app says service is fine but when using text message constantly says not delivered but I only realise when I go back in later ... I think it’s poor signal in my home because I go outside it works ....
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Gordon Turner
(@gordonturner71) reported
from
Warrington, England
@virginmedia Your customer service is shit and thankyou for destroying my driveway, Iam sorry I took out my broadband with you now. Cant wait till it finishes.
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⚽
(@basher5000) reported
from
Standish, England
@virginmedia sat here with at home with no mobile service but when I use the app it says I’m getting 3G & 4G 👌🏻
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DarrenFS 🏳️🌈
(@DazFS) reported
from
Salford, England
@virginmedia Hi. I tried rebooting the router but without any luck. It’s the only device I’m having an issue with. It should connect when I press the WPS button on the router but it’s not connecting and timing out.
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Tracey Read
(@teejread) reported
from
Bury, England
@virginmedia Terrible broadband at the moment, streaming Premier League on Amazon Prime. #bufferring #disapointed
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Red Electro
(@RedElectro) reported
from
Warrington, England
Well, @richardbranson @virginmedia - been a customer since the Telewest days, but the broadband service is almost unusable now. I don’t know what’s going wrong, but you’re going to start losing customers rapidly, if you don’t get this sorted.
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Andrew Taylor
(@Andy_P_Taylor) reported
from
Salford, England
Having an absolute nightmare ordering a phone from @virginmedia ! No record of complaint logged, prices keep changing, order placed online last night and now no record of it! Shouldn’t be this hard to get a phone!
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Lisa Patel
(@Lisa_P117) reported
from
Horwich, England
@virginmedia starting to get sick of the rubbish service... first off my internet and now for the last week my TV doesn’t connect!
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kim🐝
(@kimnsib) reported
from
Bolton, England
@virginmedia Doubt it, youve had £900+ a year for 11 years off me, il do without first, not being insulted again. Loyalty means nothing to @virginmedia im one unhappy customer right now 😡
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David Figgins 🌱🌎💚
(@davidfiggins) reported
from
Bolton, England
@virginmedia I start watching movies on the sky store, then around 20-30 minutes in its says there's a connection issue and disconnects completely, not allowing me to get back on. It comes back on about 5 minutes later.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Mortimer 💙💛
(@mortusLUFC) reported
@virginmedia Doing tests it was found that there was an issue regarding “up levels” or something like that. Which after many many phone calls to customer services resulted in an engineer coming out and moving our connection in the box and the end of our street. This didn’t - to be continued
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Emily Etter
(@23EmilyE) reported
@virginmedia also having to use my mobile hotspot just so I can work. Don’t ask me to restart the router and check the service status because I have done so.
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shaun McCombie
(@MrNUFC79) reported
@virginmedia do you have a call back service? When it tells you wait times could be an hour, there’s gotta be a contingency?
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RickyRickLick
(@ricky_lick) reported
Why the hell is Virgin Media down for maintenance during the day, while people are working from home?!
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Dawn Evans
(@dawnus75) reported
@virginmedia what kind of tech firm has no webchat option, cuts us off when we phone citing no problems and doesn't have the right fault options when trying to self serve online?! How the hell are we supposed to get support?!
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Emily Etter
(@23EmilyE) reported
@virginmedia the service for my broadband has been shocking for the last 2 days. I have tried to get through been on hold for hours but no response! What is going on!? Trying to work from home here!!! #virgin #CustomerService
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Dave
(@deostel) reported
@r4ym0nd4589 @virginmedia Think the service quality really depends on who put the cable in the ground originally. I was a Blueyonder customer in North London back in the 2000's and that had excelent service. Moved over to East London/Ilford circa 2010 to an NTL area before Virgin and that was crap
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Benjamin Hendy #BlackLivesMatter
(@BenjaminHendy) reported
It seems that @virginmedia accounts have restrictions on what you can do with your password. Pretty standard. But how can the password be too long??? “Sorry, but that password is too complex, brute force hacking will never get through it”. WTF?!?
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Anthony Pop
(@OfficialAJPop) reported
@virginmedia called to cancel contract. Followed the instructions and eventually spoke to someone who said they couldn’t cancel so was transferred. Then after an hour was hung up on. You literally make it impossible to cancel. This is against contract and illegal. Have a nice day
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Craig Mortimer 💙💛
(@mortusLUFC) reported
@virginmedia The issue. This problem has only come about since we upgraded our package with yourselves. When we originally signed up we where on a 300mb service and it was great... then when the “deal finished” we downgraded to 50mb. A shirt while later there was another deal- to be continued