Virgin Media Outage Report in Buxton, Derbyshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Buxton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Buxton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Buxton, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Stockport, Buxton and Macclesfield.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport |
Wi-fi | |
| Stockport |
Wi-fi | |
| Stockport |
Internet | |
| Stockport |
Internet | |
| Stockport |
Wi-fi | |
| Buxton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Buxton, England
Latest outage, problems and issue reports in Buxton and nearby locations:
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👻 OggyGhost 👻
(@OggyGhost) reported
from
Stockport, England
@virginmedia worst customer service ever been waiting on the phone now for 45 minutes just to speak to someone what a joke
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Simon Harding
(@SimonCHarding) reported
from
Marple, England
@virginmedia in the last week since I have asked to cancel broadband I have had 5 abandoned calls from numbers which seem to be from you 08000526736 and 0345451098. Sort out your autodialler settings it is frustrating to have you hang up on answer. Complaint made to @Ofcom
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Gerry Hattrick
(@TinmanPG) reported
from
Cheadle Hulme, England
@virginmedia I’ve been on the phone for 52 mins and have been put through to the wrong department three times! Terrible service,
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sharron
(@shazmall) reported
from
Stockport, England
@virginmedia I can see the vans outside my house, so i know they are working on it. It just never stops, always have trouble with virgin media, its becoming a joke now
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Dave Frith
(@Tankie69) reported
from
Cheadle Hulme, England
@virginmedia No problems found tonight. Hopefully last night was a one off. 1 outage in the first 3 weeks isn’t reassuring though
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Alec
(@AlecParkAve) reported
from
Stockport, England
@virginmedia Oh an engineer eventually came out and fixed it. Make matters worse you've put the price up from £38 to £50.50. The £5 Doesn't even cover that. We were told we'd get a full months refund now anyone we ring denies they even have it on record that we had an issue.
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Alec
(@AlecParkAve) reported
from
Stockport, England
@virginmedia are an absolute disgrace 😂 broadband was down for an entire month and they're offering £5 credit to compensate
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RebeccaArtManchester
(@rebeccaartMCR) reported
from
Cheadle Hulme, England
@virginmedia Guys, you’ve done the hard work clearing the mess under the pavements. All your teams now have to do is run the cable through connecting us to the hub down the street.
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Simon Harding
(@SimonCHarding) reported
from
Marple, England
@virginmedia @virginmedia I don’t think you read the tweet or your AI CS bot needs better training. I’m fed up because the cost of your services have gone too high - I am looking to move to a more cost effective service.
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Dan Daintry
(@DanDaintry) reported
from
Stockport, England
@virginmedia your customer service centre needs to look after its customers better. Being called a liar when I have emails #poorcustomerservice
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Dan Daintry
(@DanDaintry) reported
from
Stockport, England
@virginmedia horrific service, as a new customer to not receive what was promised by a sales agent and to be told I need to pay for the additional services #poorcustomerservice
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Oggy The Ghost
(@OggyGhost) reported
from
Stockport, England
@virginmedia what is going on with the broadband service it went down and wouldn’t connect I hard reset the Hub and it won’t connect at all & keeps resetting itself and starting the reconnecting process again it’s been doing it for half an hour now
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RebeccaArtManchester
(@rebeccaartMCR) reported
from
Cheadle Hulme, England
@virginmedia Following further unsuccessful attempts to gain information on when our next installation date is likely to be, I’ve submitted a formal complaint to @Ofcom Not the greatest of starts. Who said switching was easy ... #VirginMedia
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Rebecca HRM
(@RebeccaHRM) reported
from
Cheadle Hulme, England
@virginmedia All the problems were ironed out. Yesterday was the big day. We waited but nothing, not even a call or email to explain why the installation team didn’t turn up.
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David Green
(@DTGreen63) reported
from
Stockport, England
@Virgin_Victoria @MadeByDyslexia @virginmedia They won't help customers service is crap they don't won't to know full stop
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!
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Shaun Mountain
(@Mountain1863) reported
from
Biddulph, England
@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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Cheshire Soundproofing
(@CSoundproofing) reported
from
Cheadle Hulme, England
@virginmedia I’ve had to send this tweet via 4G as my broadband connection is so poor.
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👻 OggyGhost 👻
(@OggyGhost) reported
from
Stockport, England
@virginmedia hi I’m trying to put TV Remote app on my sons iPad which is running iOS 12.4 & the app just won’t let me sign in what so ever or even load up can you help
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Alistair Walker
(@Texasally6) reported
from
Macclesfield, England
Being shit at customer sevices is not unique but @virginmedia take it to a special level of ****
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Monica Patel
(@MonicaP27428453) reported
@virginmedia We rolled over our contract in Jan informing your team that we will be moving soon.We were told that this would be fine & that our internet can move with us.Nw where we are moving to, Virgin cannot support & the disconnection fee is ridiculous! I was miss informed
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ANN
(@Doyler777Ann) reported
@virginmedia Ok so you will send me a new multi room box to replace the older model that can no longer support Sky premiums at no cost to myself just like you would do with a new customer - they would be supplied with a box that can support sky premium.
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Denny
(@iam_DRS) reported
I have cancelled my broadband as I am leaving the country. I am owed a refund but you intend to send me a cheque. You refuse to pay via bank transfer. a) it’s bad for the environment b) no-one used cheques. Ever. Why can’t you just refund me via bank transfer? @virginmedia
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Phil Collins
(@trevillion30) reported
@virginmedia @VirginMediaIE Well @VirginMediaIE? Services down again in Clontarf?
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Richard Ian Gosnold
(@rigos101) reported
@virginmedia Not acceptable. Terrible service. 10 days outage, is that common? @WeAreOpenreach
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6G Internet
(@6GInternet) reported
@EmTheBoffin @virginmedia I have your details now. Sorry about that, your message was in requests. I will pass them on to our Customer Service team.
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Elkie Bramall
(@kinzy_eb) reported
@virginmedia It’s appallingly, we still have a total loss of connection. There has been nothing since Monday morning. We have never experienced an issue that has lasted this long and with no explanation.
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Jordan
(@JordLowe1993) reported
@virginmedia Yer they state no issues but there clearly is...
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Gordon Hill
(@gordon861) reported
.@virginmedia virginmedia internet just died in Slough, site says known problem, but no details, what's happening?
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laura woodcock
(@thewoodyclan) reported
@virginmedia No, not been advised at all which is why I made a complaint - which has now been closed without having spoken to me