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Virgin Media

Virgin Media Outage Report in New Mills, Derbyshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in New Mills, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Mills, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near New Mills, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Macclesfield, Ashton-under-Lyne, Buxton, and Salford.

CityProblem TypeReport Time
Manchester Internet 1 day ago
Manchester Total Blackout 4 days ago
Manchester Internet 4 days ago
Manchester Internet 5 days ago
Manchester Internet 5 days ago
Manchester Internet 5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near New Mills, England

Latest outage, problems and issue reports in New Mills and nearby locations:

  • Davogray
    David Davo Gray (@Davogray) reported from Stockport, England

    @virginmedia Thanks. I’m doing online checks at the moment. There are no problems in the area according to your checks. Just seems to happen a lot. It’s very frustrating and trying to speak to someone takes forever.

  • Davogray
    David Davo Gray (@Davogray) reported from Stockport, England

    No internet again @virginmedia must be an idiot to pay £51 a month for this crap. Not for much longer.

  • p0welly
    Andy Powell (@p0welly) reported from Greenfield, England

    For the live of God @virginmedia stop digging and fix your bad practices.

  • CaroleFossey
    Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, England

    For the second time today @virginmedia we have no #internet. Your super fast broadband is super slow. Your customer service is non existent. We have rang all week. Every day. Have not spoken to a human. We are cancelling your awful service. People #beware of #vigrinmedia.

  • AndyPJo1
    Andy Johnson Media (@AndyPJo1) reported from Manchester, England

    @virginmedia Said it would be fixed by 3pm - here we are at half four & still no service.

  • jakehowarthhh
    jake howarth (@jakehowarthhh) reported from Salford, England

    @virginmedia worst customer service I’ve ever received on hold for 20 minutes to then receive the news il be without WiFi for 24 hours and there’s nothing which can be done. Worst customer service going

  • CaroleFossey
    Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, England

    @virginmedia Your ‘efforts at customer service’ don’t appear to be working since I’ve not had a reply to my last tweet or Facebook message. But I am nothing if not persistent so I WILL keep trying until someone at virgin takes responsibility for offering some customer service #virginmedia

  • CaroleFossey
    Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, England

    @virginmedia And just to be clear. I’m fine with things not working properly. That happens. I’m not fine with a total lack of customer care.

  • pcjcarter
    Pamela Carter (@pcjcarter) reported from Manchester, England

    @virginmedia better sort their service out before 9pm for the #HandsmaidsTale 🤬🤬

  • StanHall20
    Stan Hall (@StanHall20) reported from Bollington, England

    @virginmedia why is virgin media customer service so BAD, supposed to be a multi-million pound company MY ARSE

  • knowmadiqx2x
    knowmadiqx2x (@knowmadiqx2x) reported from Manchester, England

    @JZief @virginmedia M19 levenshulme down too #virginmediabroadbandblues

  • shaunbentley
    Shaun (@shaunbentley) reported from Salford, England

    @virginmedia just spoke to, hands down, the rudest child I’ve ever spoke to. Morgan in the cancellations department. Seriously he was lucky we weren’t face to face. Little brat.

  • AndyPJo1
    Andy Johnson Media (@AndyPJo1) reported from Manchester, England

    @virginmedia But it keeps happening time after time and it is so difficult to get through to a human being (someone in a call centre in India) & when you do there’s no explanation of why it keeps happening. I run two small businesses and am reliant on a god quality reliable internet service.

  • CaroleFossey
    Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, England

    Oh my god @virginmedia you installed our super fast 500mg broadband this week and since then we have had HALF the download we had before. You are impossible to reach by phone. Been on hold for over an hour to be cut off. Today zero internet. Sort it out or we cancel. #hopeless

  • AlanStockton11
    Alan_MPS (@AlanStockton11) reported from Salford, England

    @virginmedia think you need to understand your customers are your business shocking speaking to your so called customer service team today didn’t care that my service has not worked now for a month, after a so called engineer was in my home for 5 mins saying all working 😢

  • CaroleFossey
    Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, England

    @virginmedia Yes I don’t think so. You are certainly not marching with us. You haven’t replied to my tweets, answered my phone calls or made any effort at solving our problem. We upgraded to 500mg this week & have nothing but problems. Currently no internet. Thank god for @EE

  • SeanDoyle2
    Sean Doyle (@SeanDoyle2) reported from Manchester, England

    @virginmedia your customer service is appalling. You’ll be losing this customer.

  • Davogray
    David Davo Gray (@Davogray) reported from Stockport, England

    @virginmedia Yes I’ve done all the checks I’m supposed to do and it’s still not working.

  • StanHall20
    Stan Hall (@StanHall20) reported from Macclesfield, England

    @allisonpaul_ @virginmedia It is bad I understand they are only trying, but #dontlie #telltruth

  • CaroleFossey
    Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, England

    Thanks EE. Do you do home broadband cos @virginmedia are shockingly bad and has the WORST #customerservice I’ve had the misfortune to experience. #jobsworths apparently the machine Einstein “won’t let them” send out an engineer to fix the prob they caused.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • qMistt
    Jason (@qMistt) reported

    @virginmedia I have called so many times and don't get through to anyone just an automated system telling me there's a problem it will be sorted in 24 hours and the problem is still there

  • connor_martyn
    Connor Martyn (@connor_martyn) reported

    @virginmedia how do I organise having a router moved? I see no options on the help section of the site nor any live-chat.

  • HawSophie
    Sophie Haw (@HawSophie) reported

    @virginmedia I am not a virgin media customer. It was a incident that happened with one of your van drivers earlier today. It was appalling and if no one calls me on the above number I am going to the police to report. Disgraceful.

  • qMistt
    Jason (@qMistt) reported

    Think I'm gonna have to change from @virginmedia Internet keeps dropping try calling them get put through to a automated system tell me to wait 24 hours problem still happing great help 😶

  • gffcontwitch
    OFFICIAL GFFCONTWITCH 🇬🇧 Farming Plays (@gffcontwitch) reported

    @virginmedia no idea, your website has crashed Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

  • franigma93
    franigma (@franigma93) reported

    @virginmedia my partner and I booked a broadband and home phone package last night which says it would be £33/month for 18 mo and £62/month thereafter. Our contract email today however says that our bill will be £62/month from the start. Can’t get through on phone, please help.

  • Butterfly_0145
    Sarah (@Butterfly_0145) reported

    @virginmedia Nope not getting to the password page now Oops, we've ran into a problem. Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

  • xMissNelisx
    Charlotte Nelis (@xMissNelisx) reported

    @virginmedia Can someone please confirm if there is a technical issue between Virgin media and Netflix? Can’t watch it and I’ve called several times to be fobbed off with the wording “technical fault” 🙄

  • CommonSense4Ya
    Common Sense (@CommonSense4Ya) reported

    @virginmedia Hi, are there issues in Lucan and if so, when are they gonna be fixed?

  • Benji_Foxy
    Benji Foxy 🦊 (@Benji_Foxy) reported

    @virginmedia Can I get a new hub for my grandad please, his current one is 5+ years old and the 2.4 bandwidth is very slow, 5.0 bandwidth and ethernet is fine but doesn't have any devices that support 5.0