Virgin Media Outage Report in New Mills, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Mills, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Mills and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near New Mills, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Macclesfield, Hyde, Salford, Wilmslow, Stalybridge and Cheadle.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Stockport |
TV | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Mills, England
Latest outage, problems and issue reports in New Mills and nearby locations:
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GeordieManc
(@geordiemanc70) reported
from
Manchester, England
@virginmedia @Kabatan7 @CISASUK Cheaper to compensate the few that can be bothered to take the complaint process all the way than to provide a service where loyal customers don't feel taken for granted and ignored. 2/2
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Victoria Harris
(@harris_group_uk) reported
from
Cheadle Hulme, England
@virginmedia It says no issues but the entire area has no Virgin Media.
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Aron Pearson
(@R3d_Nemesis) reported
from
Poynton, England
@virginmedia Today and last week and the week before that and so and so on!!! They either say “we will call you back” they never do!! or “the cheque has been sent” it hasn’t !!! You are causing so much distress to my grandparents #ripoffBritain #ofcom @karent161270
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Sarah
(@sarahmulli) reported
from
Manchester, England
@virginmedia 2nd Friday in a row the broadband in our area goes down for the entire day in M14.I’ve been tracking this and have registered loss of service AGAIN. Currently Hot spotting off mobile as WFH!Can someone pls advise what the issue is & what’s being done 2resolve ASAP?
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
Mis-sold and given wrong advice. And now sending threatening letters for a mobile hub we used for 28 days while waiting for our wifi service from Virgin Media. Threatening to send us to a debt collection agency is a complete disgrace. @ThreeUK how do you sleep at night?
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
@virginmedia really upset regards service as a long-standing account holder,had problems for months found out old ntl cable problem connection outside- need to update TiVo boxes and need pods as mentioned by engineers- ring up no help !!!!
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Tanvir Hamid 🏴🇧🇩🇬🇧🇪🇺🔴⚪️⚫️🐝
(@TanvirHamid1982) reported
from
Manchester, England
If @virginmedia are reading, #M14 area of #Manchester seems to have #wifi connectivity issues as I'm trying to watch something on my phone 📱& the stream keeps freezing & rebooting.
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Christine C
(@Conuggy) reported
from
Manchester, England
@mouthwaite @EE Virgin In particular are absolutely awful I’ve been paying full whack for fast BB yet it’s off more than it’s on so infuriating especially when you’re attempting to work from home! Absolutely poor service all round from Virgin media
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Kieran
(@Gkieran3) reported
from
Ashton-under-Lyne, England
@virginmedia my internet is consistently going down on tuesday evenings. What is going on?
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Aron Pearson
(@R3d_Nemesis) reported
from
Poynton, England
@virginmedia We are 7 months down the line, spoke them today and still not resolved. Will phone again 😞
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GeordieManc
(@geordiemanc70) reported
from
Manchester, England
@virginmedia @Kabatan7 Oh bollocks. You gave me the same "busier than normal" line in January. Hopelessly understaffed "customer service" for all of the last 10 years. That's why you didn't remotely challenge my case with @CISASUK, just paid compensation. 1/2
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Nico☀️
(@Neeeko01) reported
from
Manchester, England
Made a few mistakes in my life but changing to @virginmedia from @skytv has got to be the best slap in the face ever 11 hours of the final @PGATOUR and it stops recording hole 18 putting absolute shite service #NeverAgain
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Christine C
(@Conuggy) reported
from
Manchester, England
@virginmedia how many days without WiFi before I get real help it’s M11 MCR it’s been 3 days now .. only had it back for 3 weeks prior to that it was off everyday for hours for roughly a month it’s driving me INSANE because there’s NO REAL people to speak to gotta go work now!!
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Kate McLean
(@katiem8y) reported
from
Poynton, England
@virginmedia we have invested in a new router as we’re having endless issues with yours but now we’ve got pixelated channels on the tv. Any ideas how we can sort? Thanks
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mark dean
(@markdean5413) reported
from
Salford, England
So we finally have internet back on after 45 hours 😡no updates from @virginmedia again very very poor service
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Sophie Reynolds
(@1sophiereynolds) reported
from
Cheadle Hulme, England
@virginmedia hi, I currently have no internet. I’ve ran a service check in my area and apparently it’s fine. I am WFH so need to get online immediately. Can anybody assist please?
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
@virginmedia Thank you @virginmedia for completely ignoring issues and directing me from helpline to Twitter to virgin community to then say need to ring the helpline- notice that you have also won the award of keeping customers longest on phone- will not be renewing my contract waste time
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
@virginmedia We are due to have a new cable fitted outside as we have had months of issues which I have contacted virgin about regularly leading to an engineers visit. The engineers suggested updating our boxes and getting some pods to assist with signal- just ring up. Which I did no good
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
Nice to see @virginmedia have just won keeping their customers waiting longest on phone- **** customer service do not use them
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Diane Hilton-Wainwright
(@DianeHilton20) reported
from
Cheadle Hulme, England
@virginmedia why don’t you solve my intermittent internet problem and why do your chat people ignore me? Poor poor service . I will be voting with my feet .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Kirk
(@jkirk234) reported
@virginmedia another waste of time. not customer service. we were always to to take responsibility and to help not just say sorry cant help. What is the regulators address
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Abid Ghufran
(@notbeyonddoubt) reported
@virginmedia I recently got your latest Hub-5. It however has an issue as confirmed by your customer support, that the "5 GHz Wireless Security Settings" password cannot be updated manually. What is the fix for it?
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Carrie
(@Cazmunch) reported
@virginmedia I’ve tried on numbers occasions with her to speak with your customer services who advised she didn’t have that package but could offer her another package at a further cost giving her a “deal”
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UNITEdLEEDS92
(@UNITE_d_LEEDS) reported
@virginmedia No, just said there was a problem and engineers were trying to fix it!!
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Andrew Brown
(@AndrewBrown25) reported
@virginmedia Thanks, my internet disconnects when me and my wife are both at work. Usually when we are both in meetings however this happens when one of us are in a meeting. We’ve had this issue before and we were told upgrading to 200 mbps internet would solve it. But no luck
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neil hughes
(@hughes_nm) reported
@virginmedia We’re off and running again with Virgin Media non existent service! Can you tell me why I have been charged for Netflix when it is included in my package and I haven’t even activated the account. Heartily sick of this. Get it sorted or I am cancelling my DD and we can go to court
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Marrianne H
(@Mazzykh) reported
@virginmedia No issue locally. The engineer suggested it could be the hub, and he would report it back to you
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Thomas Casteleyn
(@Hipska) reported
@virginmedia @hirodaryanani Yes, he can’t reach any IPv6 host/service. Only legacy IP seems to be working.
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Liquidator22
(@Liquidator22) reported
@virginmedia every single time I’ve tried to contact your customer service, I get told that wait times are ‘very high due to unprecedented demand’. What would it take for you to acknowledge that this is just the status quo and that you need to dedicate more resource to it?!
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Stephen Bough
(@boff64) reported
@virginmedia BR6 Wi-Fi down?