Virgin Media Outage Report in York, England
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The latest reports from users having issues in York come from postal codes YO31.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in York, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (33%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near York, England
The most recent Virgin Media outage reports came from the following cities: York.
| City | Problem Type | Report Time |
|---|---|---|
 York |
Internet | |
| York |
Phone | |
| York |
TV | |
| York |
TV | |
| York |
TV | |
| York |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near York, England
Latest outage, problems and issue reports in York and nearby locations:
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James Dickinson
(@nettlyork) reported
from
York, England
@virginmedia You at 16:05, Jan 25: I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503
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Richard Davies
(@DaviesDickie) reported
from
Upper Poppleton, England
@virginmedia Not good enough! I cannot work from home for 28 days with this service! Why should I pay for this? @VirginMediaCorp @schuelel. Would appreciate someone dealing with my issues.
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Phil Bixby
(@PhilBixby) reported
from
York, England
@jamesnewton_me @LindaHurrell @virginmedia Well, don't feel too bad since you're clearly not alone! If they've not delivered a working service can you switch without penalty?
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia Thanks for your advice about the forums. A very helpful person tried to help but apparently no result. I called 789 again today. A ticket has been raised 3-5 days before I get a result. THREE TO FIVE DAYS is not acceptable. OFCOM says I should get a code with A MINUTE
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Hayley Dumont
(@knitting_tsuki) reported
from
York, England
@virginmedia I’ve just been on hold for AN HOUR and then you cut me off. This is terrible customer service! How am I supposed to get hold of someone to discuss the problem I’m having with my broadband?
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Jamesrodgers
(@Jamesro17879287) reported
from
York, England
@virginmedia Wouldn’t bother it will probably cut out half way through.
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James Dickinson
(@nettlyork) reported
from
York, England
@virginmedia I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia 24 to 48 hours to obtain a PAC code from you is not acceptable. Why are your systems not working? I tried using a text message but directed to make a quick phone call. After 20 minutes (quick?) on a call I’m told your system is generating error codes.
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Matt Atkinson
(@MattAtko) reported
from
York, England
@virginmedia @VirginMedia_TV broadband and TV down again in YO31, for 24hrs….the worst service ever….do you even care? Compensation is rubbish, and does not cover lost earnings and enjoyment.
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Bruce McDowell
(@bruce_mcdowell) reported
from
York, England
@virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please
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Paul Acko
(@wolves1965) reported
from
York, England
@virginmedia Not good at all. Finally got through to your customer support and they are sending out a new super hub. Fingers crossed this does the trick 🤞🏼
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mark goldthrope
(@goldywankanobi) reported
from
York, England
@novahob @virginmedia No @virginmedia will cross the line 1st then get done for cheating! Worst customer service ever total let down! Never ever go back
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia Your service, (Broadband, TV and Phone) is off again - the third time this week with extended out of service notices on your status update page. This is unacceptable when so many people are working from home. Why is this happening so frequently?
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Chad
(@ChadIssac_) reported
from
York, England
@virginmedia WiFi down AGAIN in YO10 you’re a joke literally 2nd day running
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Sky Filming
(@SkyFilming) reported
from
York, England
Lol @virginmedia internet down and their website service status page is also down. 😂
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Chad
(@ChadIssac_) reported
from
York, England
@virginmedia My internet is down and I need someone to ring me ASAP I am a key worker and need WiFi to have access to my laptop for work. This is ridiculous
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Adam Wilson
(@MadAsAfwog) reported
from
York, England
@FreezoneIsm @RyanMoss96 @ligomersall @ChrisJonesInuk @GaryLineker Doesn’t help with the broadcast of programs about life on the dole showing a minority of people playing the system....clearly not working but with sky AND virgin tv....no wonder people can’t understand when they are fed this from the media..
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dan bell
(@danobell) reported
from
Haxby, England
@virginmedia I have no tv or internet I’m in york. Funny how I can’t get hold of technical support but yet you lot can ring me trying to get me to “upgrade” my tv package.
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Hayley Dumont
(@knitting_tsuki) reported
from
York, England
@virginmedia The service is slow (even sitting next to router I get <50Mbps) and drops out frequently but irregular intervals & not linked to usage. Has been getting worse since we renewed in June.
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Paul Acko
(@wolves1965) reported
from
York, England
@virginmedia Have you any current problems in the YO30 area ? My broadband keeps going off and has done for around a week now. Getting through to your support line is almost impossible. Been a customer of yours since you started. Please advise !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Giant Lizards R Us
(@GIANTLIZARDSRUS) reported
@virginmedia @CarersUK some flashy graphics and some peoples stories, that is of absolutely no help, but does make me depressed about how much better these 'carers' you feature have it better than me (a full-time unpaid carer for near 20 years)
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Konstantin Kanev
(@kanev05) reported
**** YOU! YOU PIECES OF ****! #virginmedia
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Lushx0x
(@Lushx0x) reported
@virginmedia absolutely shocking - no tv or WiFi, customer services says no engineer tonight!!! How can I work from home?
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windoggydog
(@viteboywin) reported
@virginmedia Thats not what i asked. I want to know if the call centre is in the UK as to not have a language barrier with the person????? Can u plz answer this. I dont want to text anybody, i want to speak to somebody competent on the phone, who can fix my issue.
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Ellie
(@ellieroof) reported
Sick of virgin media never working
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windoggydog
(@viteboywin) reported
@virginmedia This is incorrect. They may be able to speak a version of english, but struggle terribly with understanding english. There is a barrier that has affected every call that i make to virgin. Makes me want to cancel my services.
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Stu Williams
(@juliestuartand1) reported
@virginmedia appaling service by you. Trying to contact you since 4/4/21 to cancel my broadband subscription. Not responding to Web chat, no telephone number to contact. Meanwhile COLLECTING £60 per month I want to CANCEL.
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Ruth Coman
(@ruthcoman) reported
@virginmedia You must be joking! Not a word from anyone. It’s a disgrace. 7 days since your technician made the situation worse and 7 days since a vulnerable, priority rated household has had any phone service. What are you going to do about it?
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Robin Fisher
(@robinjfisher) reported
@virginmedia There is a power outage in EN5 5LG. Is it affecting your service? Power in my property is on but internet not working.
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Mark
(@Mark09395605) reported
I'd advise everyone to stay clear of @virginmedia the customer service is shocking! 100calls and all they do is lie or put you on hold until they hang up!