Virgin Media

Virgin Media Outage Report in York, England

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The latest reports from users having issues in York come from postal codes YO31, YO1 and YO10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in York, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in York, England 06/24/2025 01:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near York, England

The most recent Virgin Media outage reports came from the following cities: York.

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City Problem Type Report Time
United KingdomYork Internet
United KingdomYork E-mail
United KingdomYork Internet
United KingdomYork Internet
United KingdomYork Internet
United KingdomYork TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • Silverdoor_ silverdoor (@Silverdoor_) reported from York, England

    @virginmedia @kerrylouise15 Same issue (again).

  • SerenaStampfer Serena (@SerenaStampfer) reported from York, England

    Oh god I got a letter saying that CityFibre are going to be digging up my street "soon"(wth does that mean? Next week? Next month?) and I'm dreading it after the awful débâcle of Virgin Media doing the same thing some years ago.

  • annabaxterrr anna (@annabaxterrr) reported from York, England

    @vmbusiness hi, in my student house we’ve been without wifi for 3 days now. i’ve used the website to check the service but it says it is working fine. we’ve now been relying on data for 3 days (which is also v expensive). please help!

  • dashwortley Darren Wortley (@dashwortley) reported from York, England

    @virginmedia Hi. How does an existing customer upgrade from a Tivo box to a 360? I can't find the option anywhere on my online account!

  • IamPaulWhiting Paul Whiting (@IamPaulWhiting) reported from York, England

    @virginmedia It’s been a struggle to check; with no internet… however it first said that there were no issues and now saying it will be out until 3pm. So; a little concerned it will be off and on all day whilst trying to work. Are you able to confirm?

  • IamPaulWhiting Paul Whiting (@IamPaulWhiting) reported from York, England

    Has anyone else on Virgin Media struggled to get online for the past 40mins? Oh, and O2 having no mobile data signal as well? 😡 Great start to a Monday morning.

  • bomberosteve Steven Jackson (@bomberosteve) reported from York, England

    @virginmedia Hi my Mum is going into a care home on Monday can you let me have a contact number so I can cancel her landline please .

  • filipino_chino Filipino Chino (@filipino_chino) reported from York, England

    @OneDirtyGooner @TalkTalk Virgin media retail are pants, I would be taking Virgin Media Business which have a 72 SLA (fix time) - I have this in other properties already

  • Flossy8386 Deborah Jefferson (@Flossy8386) reported from Copmanthorpe, England

    @virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!

  • stevebourne33 stevebourne (@stevebourne33) reported from York, England

    @virginmedia are servers down as my chat online not working on app.

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia But you are judged by the level of service you actually provide - we all aim high but @virginmedia has missed the mark 12960 minutes!!!

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia Thanks for your advice about the forums. A very helpful person tried to help but apparently no result. I called 789 again today. A ticket has been raised 3-5 days before I get a result. THREE TO FIVE DAYS is not acceptable. OFCOM says I should get a code with A MINUTE

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia 24 to 48 hours to obtain a PAC code from you is not acceptable. Why are your systems not working? I tried using a text message but directed to make a quick phone call. After 20 minutes (quick?) on a call I’m told your system is generating error codes.

  • MattAtko Matt Atkinson (@MattAtko) reported from York, England

    @virginmedia @VirginMedia_TV broadband and TV down again in YO31, for 24hrs….the worst service ever….do you even care? Compensation is rubbish, and does not cover lost earnings and enjoyment.

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia Your service, (Broadband, TV and Phone) is off again - the third time this week with extended out of service notices on your status update page. This is unacceptable when so many people are working from home. Why is this happening so frequently?

  • goldywankanobi mark goldthrope (@goldywankanobi) reported from York, England

    @novahob @virginmedia No @virginmedia will cross the line 1st then get done for cheating! Worst customer service ever total let down! Never ever go back

  • DaviesDickie Richard Davies (@DaviesDickie) reported from Upper Poppleton, England

    @virginmedia Not good enough! I cannot work from home for 28 days with this service! Why should I pay for this? @VirginMediaCorp @schuelel. Would appreciate someone dealing with my issues.

  • bruce_mcdowell Bruce McDowell (@bruce_mcdowell) reported from York, England

    @virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please

  • nettlyork James Dickinson (@nettlyork) reported from York, England

    @virginmedia You at 16:05, Jan 25: I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TCloudscaper The cloudscaper (@TCloudscaper) reported

    @virginmedia @555Husker Virgin Media has promised to fix my broadband since the 15th day in, day out, empty words. They cut my wire and left. Still no service, no fix, just promises. This isn’t acceptable. #VirginMedia #BroadbandFail

  • mickharkin68531 mick harkin (@mickharkin68531) reported

    @brakusmc @virginmedia @SkyUK I would expect so much more from a business broadband service

  • brakusmc The REAL Ric Jones (@brakusmc) reported

    At this point, I'm certain @virginmedia is just a ploy to get me back in the office. My phone is on WiFi but the app says I'm not. Awful signal in my home office & when they tell me to order a pod, the link doesn't work. Even though it was slower, I shouldn't have left @SkyUK

  • KatieMcElhoney 𝐊𝐀𝐓𝐄 🌺 (@KatieMcElhoney) reported

    @virginmedia swapping over to yourselves has been such a mistake & it seems so immoral keeping us in our contract when you can’t provide the speeds we have paid for. 15 years with @O2 and they’ll be losing me as a customer too because your merger insinuates you both think it’s OK

  • JohnYani John Yani (@JohnYani) reported

    @c3llc0de @shangoman @virginmedia VirginMedia beats OpenReach in fibre coverage. And is cheaper. The problem is either aggressive sales or a leaky customer database.

  • Kazzaaaaah Kazzaaaaah!! (@Kazzaaaaah) reported

    @bobwootton @virginmedia My broadband is off too (nothing new there). Service check no help - all it wants to do is run a speed check which doesn't work because I'm not online! TV has an amber exclamation mark too but that's working fine. Hope I'm online by am or I'll have to pay to go into the office

  • DanEmsman Dan Emsley (@DanEmsman) reported

    @virginmedia I've had broadband for just over a week as a new customer. It seems to be working fine apart from a small dropout last weekend except for my Sky Q TV box. It cannot hold a connection so can't watch any on demand TV. I've tried various things based upon online advice

  • ruchillbhoy79 Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported

    Hey @virginmedia get your internet issues sorted in the Uddingston area! Been faulty for months now.... we're fed up paying you lot a lot of money for a shite service! 😡🤬 Time to look for a switch I'm thinking and I won't be the only one I bet!

  • harryvek Horatio Bullwinkle (@harryvek) reported

    @virginmedia You guys have a scummy customer retention policy. My contract is expiring soon. I'll be paying £63.42 if I take the renewal now costs, and from 13/08/2025 my monthly price will go up to £102.42 otherwise If I don't. Yet new customers after their contract is up at 18 months are being charged £40.49 till April 2026, how do you justify this ridiculous practice ??

  • bobwootton B o b W o o t t o n (also on BlueSkyj (@bobwootton) reported

    @virginmedia Yes, still down, estimated fix by 7pm