Virgin Media Outage Report in York, England
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The latest reports from users having issues in York come from postal codes YO26.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in York, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near York, England
The most recent Virgin Media outage reports came from the following cities: York.
| City | Problem Type | Report Time |
|---|---|---|
 York |
Internet | |
| York |
Internet | |
| York |
Internet | |
| York |
TV | |
| York |
Wi-fi | |
| York |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near York, England
Latest outage, problems and issue reports in York and nearby locations:
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Adam Thompson
(@adam7485) reported
from
York, England
@virginmedia 1 of 2. I’ve spent 52 minutes on the phone, spoke to 3 different people which means security 3 times. Managed to log a complaint as my service has been down since the 16th. My contact runs out in Feb so I asked about lowering from the 200mb as I won’t be home much in the new year
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Adam Thompson
(@adam7485) reported
from
York, England
@virginmedia All I was told was that the new estimated date of fix is tomorrow at half four, but not holdi my breath
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia getting so sick of having to deal with you. Raised a complaint in August had one missed call in August and a letter in September saying you would get it touch only to be told you are now closing the complaint cause I haven’t spoke to you..... seriously this is a joke
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia Hi so yeah your router will not connect to my pc or laptop unless it physically connected (meaning I had to buy my own Ethernet over power kit) also my TV set top box has been spotty ever since we moved here. The complaint was to see if I can get some form of compensation for the
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia so had a complaint lodged, not heard anything in 6 weeks then get a letter promising a call within a week to discuss it and yet again no contact..... total joke and services are still not working right
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Adam Thompson
(@adam7485) reported
from
York, England
@virginmedia my fibre has been down all day so far, area 22. Tests come back as everything is okay... it’s really not
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia Yes i did everything. Still no connection for nobody in the whole street. Sorry couse i couldn't fix it i am not engineer.
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Gareth 🇪🇺
(@fogey) reported
from
York, England
20 minutes and counting on hold because I have to be “transferred to the department that can close accounts.” And @virginmedia are “disappointed” that their appalling customer service is one of the reasons I am closing my account.
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia I called and they said they try to fix the problem couse it's local problem. So i had true, bit i already don't care couse i ****** up. I wated my time and my money because of this. And you always doing like this every f*cking week
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Emma Puckrin
(@lfcemma) reported
from
York, England
@virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60
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Guy Rushworth
(@dreadedwhisky) reported
from
York, England
@EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.
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Graham Relton
(@GrahamRelton) reported
from
York, England
Nice one @virginmedia you’ve lost a loyal customer as you’ve increased my bill by over £22 with no warning. Service continues to be mediocre at best and goes up every year (without fail) with no improvements. @TalkTalk @TalkTalkGroup York’s Ultra Fibre Optic here we come!
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Charlotte Murray
(@CharleyBeene) reported
from
Copmanthorpe, England
@virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup
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Gareth 🇪🇺
(@fogey) reported
from
York, England
I’ve never had a heartbroken ex (my last was over 30 years ago and it took her months to notice I’d gone) but I imagine it’s a similar experience to leaving @virginmedia - suddenly they’re attentive and concerned, and won’t stop asking me why I left. Bit late for that now, love.
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Guy Rushworth
(@dreadedwhisky) reported
from
York, England
@virginmedia Thanks for the response. As far as I’m aware I can’t text you so you can run diagnostics. I also can’t call you free. As my phone won’t connect with your network all of a sudden. The phone is fine as the SIM card I had to buy to keep working is having no issues.
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Adam Thompson
(@adam7485) reported
from
York, England
@virginmedia I’m more bothered about getting the same offers as new customers. Never understood why companies don’t value the customers they already have
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Gareth 🇪🇺
(@fogey) reported
from
York, England
I’ve been phoning tech help for years about this, and NOT ONCE have they said that my broadband has been throttled due to over use. Up yours, Virgin Media. 🖕
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Adam Thompson
(@adam7485) reported
from
York, England
@virginmedia Nope. There will be this time, I want to drop from the 200 to the 100 fibre. But I want to PT the same as a new customer or I’m off
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James Varney
(@varney1987) reported
from
York, England
My buffering problems have reached their peak and now my internet just isn't working. When I renewed my contract I upped my contract so i would t have any buffering. @virginmedia #WasteOfTime #WTF
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Adam Thompson
(@adam7485) reported
from
York, England
Imagine my shock after being away for a week when my @virginmedia is down again 😂 terrible. Was down for 16 days over Christmas and new year and promised it would be fixed. Now it’s broke again 👋
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan
(@RyanBicky) reported
Why does @virginmedia think its ok to constantly raise the price for our wifi?! We first got it for £40 a month now its over 50! What ********
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Jane E
(@JaneyE1) reported
Just received an email from @virginmedia saying my monthly bill is increasing. Why? Your service barely works, you don't provide adequate customer support and quite frankly terrible internet. When other services are freezing payments of offering Covid discounts and incentives,
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Dr Cat Whittall
(@DrCat1981) reported
@virginmedia No faults listed, this has been going on for 2 months. I’ve followed all your recommendations and your 30 day speed test showed no issues...but I have done daily speed tests and this is the speed I regularly get throughout my work day
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Mark
(@Mark_the_man_89) reported
@virginmedia my virgin broadband going up by £3.50 from £33 to £36.50! I'll be cancelling so go **** yourselves. So we can cancel free of charge too. ******* expensive as it is! Right only 2.6% which would. That would be 85p more than £33. Yours is more than 10% increase!!
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Nicola McIntosh
(@MrsNLMac) reported
@virginmedia has the broadband gone down in the NE31 area? Our has just gone off!! Trying to work and home school 😩
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liammwren
(@LiamWren) reported
@virginmedia I tried to call earlier gave up after being on hold for an hour. Checked for issues in area and the website says fine, down detector says otherwise as does my hub.
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Lucius Werthers 🔸️
(@hypnotic) reported
@virginmedia I am out of contract. I've had your team repeatedly try to phone me in response to a written complaint about the fact you keep trying to phone me. It's comically appalling. Like, how stupid are your staff?
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Psychology Charlotte
(@Charlotte_Psych) reported
@virginmedia Can I get an explanation as to why I'm only now being told it's going to take 6-8 weeks to install wifi at my house? I signed up a month ago and have twice had the installation delayed. Just waited an hour on hold to talk to someone only for them to hang up on me.
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stuart matthews
(@stuartmatthewsd) reported
while we are at it @virginmedia ive been on hold for 2.5hrs today trying to talk to somone about my broadband and been cut off twice? any help??
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LFC_Dirk
(@LFC_Dirk_YNWA) reported
@McGeezer87 @virginmedia I renewed mine last month. Pretty much the same situation as yourself. When they wouldn’t match my existing price I asked to be put through to the retentions team to cancel. Once I got through with in a couple of minutes the guy gave me a better deal than I original had.