Virgin Media

Virgin Media Outage Report in York, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in York come from postal codes YO26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in York, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in York, England 09/16/2025 18:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (43%)

    Internet (43%)

  2. TV (26%)

    TV (26%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near York, England

The most recent Virgin Media outage reports came from the following cities: York.

Loading map, please wait...
City Problem Type Report Time
United KingdomYork Phone
United KingdomYork TV
United KingdomYork TV
United KingdomYork TV
United KingdomYork TV
United KingdomYork TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia I don't need for this, how i told the problem not in my house. There is the problem, there is the postcode, the rest is your job

  • CharleyBeene Charlotte Murray (@CharleyBeene) reported from Copmanthorpe, England

    @virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia Yes i did everything. Still no connection for nobody in the whole street. Sorry couse i couldn't fix it i am not engineer.

  • christ1167 Chris tovey (@christ1167) reported from York, England

    @virginmedia On the forum one person states: I've rang 150 and have been told that Virgin Media block access to this site which I can't believe given its just a bicycle retailer but I couldn't get any further with that on the phone.  There is are more issues mentioned Kind regards Chris

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    I’ve never had a heartbroken ex (my last was over 30 years ago and it took her months to notice I’d gone) but I imagine it’s a similar experience to leaving @virginmedia - suddenly they’re attentive and concerned, and won’t stop asking me why I left. Bit late for that now, love.

  • lfcemma Emma Puckrin (@lfcemma) reported from York, England

    @virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from York, England

    @virginmedia Thanks for the response. As far as I’m aware I can’t text you so you can run diagnostics. I also can’t call you free. As my phone won’t connect with your network all of a sudden. The phone is fine as the SIM card I had to buy to keep working is having no issues.

  • GrahamRelton Graham Relton (@GrahamRelton) reported from York, England

    Nice one @virginmedia you’ve lost a loyal customer as you’ve increased my bill by over £22 with no warning. Service continues to be mediocre at best and goes up every year (without fail) with no improvements. @TalkTalk @TalkTalkGroup York’s Ultra Fibre Optic here we come!

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia so had a complaint lodged, not heard anything in 6 weeks then get a letter promising a call within a week to discuss it and yet again no contact..... total joke and services are still not working right

  • christ1167 Chris tovey (@christ1167) reported from York, England

    @virginmedia Paying too much. I can't get through by calling 150 on land line get bored after 1 hours and 27 mins of waiting. I want to stay with virgin media as all I watch is eurosport. Help please😁👍

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    20 minutes and counting on hold because I have to be “transferred to the department that can close accounts.” And @virginmedia are “disappointed” that their appalling customer service is one of the reasons I am closing my account.

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from York, England

    @EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia Yeah, it said same to me as well, but the problem not in my house. I said : nobody has internet connection who use virgin media in the street! I asked them!

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia I called and they said they try to fix the problem couse it's local problem. So i had true, bit i already don't care couse i ****** up. I wated my time and my money because of this. And you always doing like this every f*cking week

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia I saw the disclaimer. What is really shocking is I’m having to have this out publically with you. Your offshore call centre is not fit to diagnose issues. Every times I’ve called with a major fault I’ve been told there is an area fault and to wait for it to be fixed.

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    I’ve been phoning tech help for years about this, and NOT ONCE have they said that my broadband has been throttled due to over use. Up yours, Virgin Media. 🖕

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia I’ve lodged another complaint for this, not entirely convinced you will fix the issues. Being force to fought up for extra CPE in order to make your piss poor service to work is frankly disgusting

  • richardbridge1 Richard Bridge (@richardbridge1) reported from York, England

    @virginmedia since I have moved to you 2 months ago, my TV service has been poor and broadband speed not as promised. This is despite a no of lengthy phone calls. Before I issue formal complaint please can I ask you contact me to resolve Thanks cc @MoneyTelegraph

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia so pissed off with you now, had a call from your complaints department that ended up with your staff member being RUDE and AGRESSIVE with me! Seriously what ********!

  • varney1987 James Varney (@varney1987) reported from York, England

    My buffering problems have reached their peak and now my internet just isn't working. When I renewed my contract I upped my contract so i would t have any buffering. @virginmedia #WasteOfTime #WTF

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ctrlitt christo (@ctrlitt) reported

    @virginmedia Any reason why you absolute brain dead Muppets are charging my partner for 5 lots of netflix on 1 bill ,after speaking to customer service who sound like they've been employed by a mental asylum they have no idea . Contact netflix apparently but netflix say contact virgin , joke

  • richie_rich77 Miss Wobble (@richie_rich77) reported

    Anyone have a contact number for crappy Virgin Media where I can speak to a human? Tried the 0345 454 1111 but just a recording saying ‘we are busy, goodbye’. Wtf?

  • linannlum Linda for ScotIndy 😷🏴󠁧󠁢󠁳󠁣󠁴󠁿 💙 (@linannlum) reported

    Managed eventually to get through to @virginmedia and BP and anxiety is sky high. Trying to give notice of a 30 day disconnection and was passed from one dept. to another and every time they said it was the wrong dept. I was through to!!! 😤 Never again with Virgin!! 😡😡😡

  • JustJohnny1882 Johnny from the Block (@JustJohnny1882) reported

    @_Pealos @virginmedia We use Vodafone. Never had an issue with it.

  • JenniferAnneSm6 Jenny Smith (@JenniferAnneSm6) reported

    @virginmedia This reply encapsulates everything that is terrible about the Virgin Media Customer experience. The complaint was not resolved on the call, I escalated it and then got that response and hour later. So pleased that I only have 4 months left on my contract.

  • RachelSellers11 selldogmillionaire (@RachelSellers11) reported

    @virginmedia your customer service WOW the call gets too tough your agents hang up. Someone just sent me through to o2 how do I deal with my complaint your staff are the most incompetent people I’ve ever spoken to

  • Stevena44372872 Steven angel (@Stevena44372872) reported

    @jwalatpops @LisaBean6012 @virginmedia Thanks for the tip, I'll send it signed for, they really do have some of the worst customer service in the UK, it's bonkers for such a huge company to be this consistently poor, it's a shame because thier broadband is the best you can get :(

  • MarcGlickPitney Patrick McGinley (@MarcGlickPitney) reported

    @brighton_buoy @RichyCraven 👆Yes! Check Eir or Vodafone AND Virgin Media as VM apparently operates it's own network so they might have better speeds.

  • BodyULove1 $BUL (@BodyULove1) reported

    @virginmedia Are you kidding me? No. Nothings in the 'right hands'. I've not got any resolution for 5 days. Only fob offs from your 'team'. I want a resolution NOW

  • fuzed_ Homer J Simpson (@fuzed_) reported

    @Q5_5 @virginmedia Yeah heard their customer service is crap. Find out who the ceo is and email them with a formal complaint.