Virgin Media Outage Report in York, England
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The latest reports from users having issues in York come from postal codes YO30 and YO24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in York, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near York, England
The most recent Virgin Media outage reports came from the following cities: York.
| City | Problem Type | Report Time |
|---|---|---|
 York |
Wi-fi | |
| York |
Phone | |
| York |
Internet | |
| York |
Internet | |
| York |
Phone | |
| York |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near York, England
Latest outage, problems and issue reports in York and nearby locations:
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silverdoor
(@Silverdoor_) reported
from
York, England
@virginmedia @kerrylouise15 Same issue (again).
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.
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Darren Wortley
(@dashwortley) reported
from
York, England
@virginmedia Hi. How does an existing customer upgrade from a Tivo box to a 360? I can't find the option anywhere on my online account!
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Filipino Chino
(@filipino_chino) reported
from
York, England
@OneDirtyGooner @TalkTalk Virgin media retail are pants, I would be taking Virgin Media Business which have a 72 SLA (fix time) - I have this in other properties already
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Paul Whiting
(@IamPaulWhiting) reported
from
York, England
Has anyone else on Virgin Media struggled to get online for the past 40mins? Oh, and O2 having no mobile data signal as well? 😡 Great start to a Monday morning.
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James Dickinson
(@nettlyork) reported
from
York, England
@virginmedia You at 16:05, Jan 25: I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503
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mark goldthrope
(@goldywankanobi) reported
from
York, England
@novahob @virginmedia No @virginmedia will cross the line 1st then get done for cheating! Worst customer service ever total let down! Never ever go back
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Richard Davies
(@DaviesDickie) reported
from
Upper Poppleton, England
@virginmedia Not good enough! I cannot work from home for 28 days with this service! Why should I pay for this? @VirginMediaCorp @schuelel. Would appreciate someone dealing with my issues.
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Paul Whiting
(@IamPaulWhiting) reported
from
York, England
@virginmedia It’s been a struggle to check; with no internet… however it first said that there were no issues and now saying it will be out until 3pm. So; a little concerned it will be off and on all day whilst trying to work. Are you able to confirm?
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Matt Atkinson
(@MattAtko) reported
from
York, England
@virginmedia @VirginMedia_TV broadband and TV down again in YO31, for 24hrs….the worst service ever….do you even care? Compensation is rubbish, and does not cover lost earnings and enjoyment.
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Deborah Jefferson
(@Flossy8386) reported
from
Copmanthorpe, England
@virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!
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anna
(@annabaxterrr) reported
from
York, England
@vmbusiness hi, in my student house we’ve been without wifi for 3 days now. i’ve used the website to check the service but it says it is working fine. we’ve now been relying on data for 3 days (which is also v expensive). please help!
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia But you are judged by the level of service you actually provide - we all aim high but @virginmedia has missed the mark 12960 minutes!!!
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Steven Jackson
(@bomberosteve) reported
from
York, England
@virginmedia Hi my Mum is going into a care home on Monday can you let me have a contact number so I can cancel her landline please .
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia 24 to 48 hours to obtain a PAC code from you is not acceptable. Why are your systems not working? I tried using a text message but directed to make a quick phone call. After 20 minutes (quick?) on a call I’m told your system is generating error codes.
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia Thanks for your advice about the forums. A very helpful person tried to help but apparently no result. I called 789 again today. A ticket has been raised 3-5 days before I get a result. THREE TO FIVE DAYS is not acceptable. OFCOM says I should get a code with A MINUTE
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stevebourne
(@stevebourne33) reported
from
York, England
@virginmedia are servers down as my chat online not working on app.
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Bruce McDowell
(@bruce_mcdowell) reported
from
York, England
@virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please
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Serena
(@SerenaStampfer) reported
from
York, England
Oh god I got a letter saying that CityFibre are going to be digging up my street "soon"(wth does that mean? Next week? Next month?) and I'm dreading it after the awful débâcle of Virgin Media doing the same thing some years ago.
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia Your service, (Broadband, TV and Phone) is off again - the third time this week with extended out of service notices on your status update page. This is unacceptable when so many people are working from home. Why is this happening so frequently?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona Deans
(@deans_f) reported
@virginmedia why do you keep failing to turn up to complete my installation? Awful customer service. You have let me down three times already and I have been lied to by your staff. Please contact me to resolve
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David Ampleford
(@ampieboy) reported
@virginmedia The letter itself is awful. I’m sure this isn’t what an apology normally looks like from Virgin. My experience with your Chatbot was tough. Theres a function that asks if you want to self-serve or if you’re happy to wait, when you click to wait, you end up stuck in a loop.
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Danny V
(@dannyvalzTTV) reported
@virginmedia Correct. When the connection goes down it's everything and I get a variety of flashing lights on the hub (v3) . Speaking of which, is there any chance its faulty and a replacement could be sent? Or an engineer visit. This is affecting my work now and costing me money.
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JustcallmeKaz
(@shutterbugK65) reported
@virginmedia @drsfluffgirl Constantly going down in G83!!!!
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Danny V
(@dannyvalzTTV) reported
@virginmedia I pay around £150 per month for fibre, TV and phone. The least you could do for that price is actually provide an uninterrupted Internet connection. Soft reboots and factory resetting the modem only helps for around 1-72 hours. I work from home and this is a problem.
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Paul Slater
(@chinaplate1986) reported
Typical @virginmedia as I sit down to play warzone on a Friday night and stream for a couple hours the Internet goes down 4 weeks on the trot now
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nick
(@mumofboys72) reported
@virginmedia Mmm you say methods yet only mention 1. What was the point of you jumping on my post i didnt tag u in when you dont help ?
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Chris hall
(@Chrisha72217577) reported
@virginmedia ZR - Obviously you’ve got NO IDEA about this situation or even read my many many issues I’ve tweeted. I’m continually having to suffer diabolical/ unbelievable treatment from Virgin Media who constantly LIE & basically ignore all their promises & believe it’s OK.
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signs
(@newsigns2) reported
I am going to have to spend money on real networking gear because @virginmedia sucks at technology
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David Ampleford
(@ampieboy) reported
@virginmedia The livechat was closed at your end and no contact was made. I’m a long-term customer and I expected to be treated much better.