Virgin Media outages and service status in York, England

Problems in the last 24 hours in York, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near York, England

The most recent Virgin Media outage reports came from the following cities: York.

Community Discussion

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Virgin Media Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

• 
  Hayley Dumont (@knitting_tsuki) reported 5 minutes ago from York, England

  @virginmedia The service is slow (even sitting next to router I get <50Mbps) and drops out frequently but irregular intervals & not linked to usage. Has been getting worse since we renewed in June.

• 
  Filipino Chino (@filipino_chino) reported 10 minutes ago from York, England

  @OneDirtyGooner @TalkTalk Virgin media retail are pants, I would be taking Virgin Media Business which have a 72 SLA (fix time) - I have this in other properties already

• 
  Nathan (@yorker_old) reported 12 minutes ago from York, England

  @virginmedia Yes done all the checks. I would not be able to get 50mb down load if it was not set up. Upload is 0.5mb. Can be intermittent also. Help!

• 
  Steven Jackson (@bomberosteve) reported 12 minutes ago from York, England

  @virginmedia Hi my Mum is going into a care home on Monday can you let me have a contact number so I can cancel her landline please .

• 
  James Dickinson (@nettlyork) reported 13 minutes ago from York, England

  @virginmedia You at 16:05, Jan 25: I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503

• 
  Bruce McDowell (@bruce_mcdowell) reported 17 minutes ago from York, England

  @virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please

• 
  Gareth 🇪🇺 (@fogey) reported 20 minutes ago from York, England

  Dry weather: good internet service Rain: internet fails Rain stops: internet back up again @virginmedia “Our service is working fine.”

• 
  Graham Relton (@GrahamRelton) reported 23 minutes ago from York, England

  Nice one @virginmedia you’ve lost a loyal customer as you’ve increased my bill by over £22 with no warning. Service continues to be mediocre at best and goes up every year (without fail) with no improvements. @TalkTalk @TalkTalkGroup York’s Ultra Fibre Optic here we come!

• 
  Barrie J Stephenson (@barstep) reported 26 minutes ago from York, England

  @virginmedia But you are judged by the level of service you actually provide - we all aim high but @virginmedia has missed the mark 12960 minutes!!!

• 
  Jamesrodgers (@Jamesro17879287) reported 27 minutes ago from York, England

  @virginmedia Wouldn’t bother it will probably cut out half way through.

• 
  Grant Lorimer (@Lorimergrant) reported 27 minutes ago from York, England

  @yardley24619673 @virginmedia You asked when you posted on social media. I only asked why you carried on if the sales man was so bad. Would you buy a car if the sales man was so bad

• 
  James Varney (@varney1987) reported 31 minutes ago from York, England

  My buffering problems have reached their peak and now my internet just isn't working. When I renewed my contract I upped my contract so i would t have any buffering. @virginmedia #WasteOfTime #WTF

• 
  Hayley (@knitting_tsuki) reported 31 minutes ago from York, England

  @virginmedia No, I think the person I spoke to opted me out, but I’ll check my preferences online. It wasn’t a problem, and had the security checks been less intrusive I might have stayed on the call.

• 
  Barrie J Stephenson (@barstep) reported 36 minutes ago from York, England

  @virginmedia Your service, (Broadband, TV and Phone) is off again - the third time this week with extended out of service notices on your status update page. This is unacceptable when so many people are working from home. Why is this happening so frequently?

• 
  Abii🌺 (@ThatGirIAbii) reported 40 minutes ago from York, England

  @Tomgilly87 Yeah they've officially taken a shit. I would like @virginmedia to write a letter to @Bungie stating that my time out from Comp was their fault and not mine 😭😭

• 
  Barrie J Stephenson (@barstep) reported 41 minutes ago from York, England

  @virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.

• 
  Adam Thompson (@adam7485) reported 44 minutes ago from York, England

  @virginmedia I’m more bothered about getting the same offers as new customers. Never understood why companies don’t value the customers they already have

• 
  Gergo Ragalyi (@GergoRagalyi) reported 51 minutes ago from York, England

  @virginmedia I don't need for this, how i told the problem not in my house. There is the problem, there is the postcode, the rest is your job

• 
  Geoffrey Armstrong (@Gaarmstrong318) reported 54 minutes ago from York, England

  @virginmedia well done virgin, moved into new house you come to do the setup and it’s not working right. What a sodding surprise!

• 
  Guy Rushworth (@dreadedwhisky) reported 56 minutes ago from York, England

  @EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Adams (@GazzaAdams) reported 2 minutes ago

  Hi @virginmedia This latest update appears to directly contradict the update you sent me earlier today. At 12:57, I was told that an engineer **was already on site and working to fix the problem**, with an estimated repair time of **18:00 today, 19/08/2026**. At 15:24, I am now being told that you have identified the problem and that an engineer **is on their way**, with the estimated repair time moved to **14:10 on 21/08/2026**. This is the original date that was stated 2 weeks ago. Could you please provide an accurate explanation of what is actually happening with fault **F012421201**? In particular: * Was an engineer on site earlier today, as stated? * If so, why is an engineer now apparently only “on their way”? * What has happened to cause the estimated repair time to move from this evening to Friday afternoon? * Is 21/08/2026 at 14:10 now a reliable estimate, or is this simply an automated placeholder? I appreciate that faults can take longer than expected to repair. What is frustrating is receiving contradictory information that makes it impossible to understand the actual status of the fault. Please provide a clear and factual update rather than another automated status message.

• 
  Kath Moonlight (@kath_moonlight) reported 5 minutes ago

  @O2 @O2 It’s the MyO2 app/account. I’m currently in Mexico with my UK O2 Pay As You Go SIM. my mobile number appears to be linked to a different email address, so I can’t link it to my Virgin Media O2 ID or top up. I can’t sign in because the O2 website/app blocks access from Mexico.

• 
  Joey C (@Joeurovision24) reported 6 minutes ago

  @danielarf21 I’m with you on Virgin Media not showing it anymore, really disappointing tbh as there was a fanbase for it. But willing to give this series a go, the trailer isn’t the worst. People saying it’s “Ai Slop” need to chill, unfortunately it’s gonna be the norm for a lot of shows

• 
  ChrisBtw (@ChrisBtw___) reported 7 minutes ago

  Virgin media with the 3rd outage of the week... Cheers ya useless *****!

• 
  Lloyd James (@Lloydjames84) reported 11 minutes ago

  @ShrnThomson @virginmedia We have had no end of issues lately and was sent a hub5 this week

• 
  🏎️ 🏁 Sue™️ (@Shh_DontSayIt) reported 11 minutes ago

  Yo @virginmedia can you sort your issues out? Every time I bloody watch TV it keeps shouting there’s a connection problem when there isn’t as it’s broadcasting tv normally and keeps blocking my screen

• 
  Habbott :-) 🇺🇦 (@BeakyTweeter) reported 11 minutes ago

  @virginmedia Help!! Our neighbours are Virgin installed but they said cables were needed as no-one on the street had it. Our Virgin connection at the gate has now been cut off!!!!!

• 
  Justin (@juza_23) reported 12 minutes ago

  Basically spend the past week aside from the weekend without TV or broadband because Virgin Media can’t be arsed to send somebody out to fix the problem. ******* ridiculous.

• 
  John Martin (@UtuggUmwere43v) reported 14 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV51 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Tilal Manzoor (@tilalx) reported 19 minutes ago

  Hi @virginmedia, I've been without Internet & Landline services for 5 days, everyday am assured someone is fixing the service. Nobody comes, help desk have no information where the engineer is or why they don't show; Everyday I am told to be patient. Pls remedy this failure