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Virgin Media

Virgin Media outages and service status in York, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around York, including 0 direct reports.
  • The most common problems reported in this area mention Phone.
  • 100% Phone (100%)

The latest reports from users having issues in York come from postal codes YO26 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in York, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near York, England

The most recent Virgin Media outage reports came from the following cities: York.

CityProblem TypeReport Time
York Phone 12 days ago
York Wi-fi 1 month ago
York Internet 1 month ago
York E-mail 1 month ago
York Internet 2 months ago
York Wi-fi 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • filipino_chino
    Filipino Chino (@filipino_chino) reported from York, England

    @OneDirtyGooner @TalkTalk Virgin media retail are pants, I would be taking Virgin Media Business which have a 72 SLA (fix time) - I have this in other properties already

  • PhilBixby
    Phil Bixby (@PhilBixby) reported from York, England

    @jamesnewton_me @LindaHurrell @virginmedia Well, don't feel too bad since you're clearly not alone! If they've not delivered a working service can you switch without penalty?

  • barstep
    Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia 24 to 48 hours to obtain a PAC code from you is not acceptable. Why are your systems not working? I tried using a text message but directed to make a quick phone call. After 20 minutes (quick?) on a call I’m told your system is generating error codes.

  • barstep
    Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia Thanks for your advice about the forums. A very helpful person tried to help but apparently no result. I called 789 again today. A ticket has been raised 3-5 days before I get a result. THREE TO FIVE DAYS is not acceptable. OFCOM says I should get a code with A MINUTE

  • barstep
    Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.

  • knitting_tsuki
    Hayley Dumont (@knitting_tsuki) reported from York, England

    @virginmedia I’ve just been on hold for AN HOUR and then you cut me off. This is terrible customer service! How am I supposed to get hold of someone to discuss the problem I’m having with my broadband?

  • knitting_tsuki
    Hayley Dumont (@knitting_tsuki) reported from York, England

    @virginmedia The service is slow (even sitting next to router I get <50Mbps) and drops out frequently but irregular intervals & not linked to usage. Has been getting worse since we renewed in June.

  • IamPaulWhiting
    Paul Whiting (@IamPaulWhiting) reported from York, England

    Has anyone else on Virgin Media struggled to get online for the past 40mins? Oh, and O2 having no mobile data signal as well? 😡 Great start to a Monday morning.

  • barstep
    Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia Your service, (Broadband, TV and Phone) is off again - the third time this week with extended out of service notices on your status update page. This is unacceptable when so many people are working from home. Why is this happening so frequently?

  • nettlyork
    James Dickinson (@nettlyork) reported from York, England

    @virginmedia You at 16:05, Jan 25: I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503

  • barstep
    Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia But you are judged by the level of service you actually provide - we all aim high but @virginmedia has missed the mark 12960 minutes!!!

  • bruce_mcdowell
    Bruce McDowell (@bruce_mcdowell) reported from York, England

    @virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please

  • Jamesro17879287
    Jamesrodgers (@Jamesro17879287) reported from York, England

    @virginmedia Wouldn’t bother it will probably cut out half way through.

  • DaviesDickie
    Richard Davies (@DaviesDickie) reported from Upper Poppleton, England

    @virginmedia Not good enough! I cannot work from home for 28 days with this service! Why should I pay for this? @VirginMediaCorp @schuelel. Would appreciate someone dealing with my issues.

  • MattAtko
    Matt Atkinson (@MattAtko) reported from York, England

    @virginmedia @VirginMedia_TV broadband and TV down again in YO31, for 24hrs….the worst service ever….do you even care? Compensation is rubbish, and does not cover lost earnings and enjoyment.

  • nettlyork
    James Dickinson (@nettlyork) reported from York, England

    @virginmedia I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503

  • stevebourne33
    stevebourne (@stevebourne33) reported from York, England

    @virginmedia are servers down as my chat online not working on app.

  • Flossy8386
    Deborah Jefferson (@Flossy8386) reported from Copmanthorpe, England

    @virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!

  • goldywankanobi
    mark goldthrope (@goldywankanobi) reported from York, England

    @novahob @virginmedia No @virginmedia will cross the line 1st then get done for cheating! Worst customer service ever total let down! Never ever go back

  • bomberosteve
    Steven Jackson (@bomberosteve) reported from York, England

    @virginmedia Hi my Mum is going into a care home on Monday can you let me have a contact number so I can cancel her landline please .

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DawnSherring
    Dawn Sherring (@DawnSherring) reported

    @virginmedia @virginhelp Got zero response.... is this how customer service is?

  • kirstyp_
    Kirsty (@kirstyp_) reported

    @virginmedia can't sign in on the app or on the website keeps coming up "system error" are they down? I'm trying to pay this month's bill

  • Bane_linz
    Bane (@Bane_linz) reported

    @wizard_turtle bruh virgin media is so **** like wtf is that

  • kurtanmucklowe
    Tom Jones (@kurtanmucklowe) reported

    you really are the worst internet known to man @virginmedia

  • tanukisamurai_
    Tanuki Samurai (@tanukisamurai_) reported

    @virginmedia @LutzSchueler I already tried web chat, didn’t help and I was ignored.

  • Joshan23
    Amos (@Joshan23) reported

    @virginmedia My Wi-Fi has gone off in my student accommodation, can you contact me urgently to resolve my issue cheers

  • clairecollison1
    Claire Collison (@clairecollison1) reported

    How am I meant to report a faulty landline from my landline 📞 @virginmedia No support in website and premium rate calls from mobile that’s not virgin Rubbish and not cheap. I’m not under contract and you’re about to lose me to a less shoddy competitor #VirginMedia #NotImpressed

  • HoarseRoar
    eamorugby (@HoarseRoar) reported

    @virginmedia Still no service. The weather was not exceptional last night so the lack of service must be down to your incompetence. What is the point of paying for a service that does not deliver?

  • kalteen_bars
    Logan (@kalteen_bars) reported

    @SophieAnneUK @virginmedia I have the same issue. It’s horrendous! It makes me so angry the reply you get is “have you turned it off?” 🤬🤬🤬

  • LfcShaunjudge
    Shaun (@LfcShaunjudge) reported

    @toonislife @virginmedia I will upgrade to cancel... haha I know how to play the game