Virgin Media outages and service status in York, England

Problems in the last 24 hours in York, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near York, England

The most recent Virgin Media outage reports came from the following cities: York.

City	Problem Type	Report Time
York	TV	2 days ago

Community Discussion

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Virgin Media Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

• 
  Nathan (@yorker_old) reported 1 minute ago from York, England

  @virginmedia Yes done all the checks. I would not be able to get 50mb down load if it was not set up. Upload is 0.5mb. Can be intermittent also. Help!

• 
  Emma Puckrin (@lfcemma) reported 4 minutes ago from York, England

  @virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60

• 
  Paul Whiting (@IamPaulWhiting) reported 5 minutes ago from York, England

  @virginmedia It’s been a struggle to check; with no internet… however it first said that there were no issues and now saying it will be out until 3pm. So; a little concerned it will be off and on all day whilst trying to work. Are you able to confirm?

• 
  Charlotte Murray (@CharleyBeene) reported 6 minutes ago from Copmanthorpe, England

  @virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup

• 
  Barrie J Stephenson (@barstep) reported 18 minutes ago from York, England

  @virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.

• 
  Filipino Chino (@filipino_chino) reported 19 minutes ago from York, England

  @OneDirtyGooner @TalkTalk Virgin media retail are pants, I would be taking Virgin Media Business which have a 72 SLA (fix time) - I have this in other properties already

• 
  Geoffrey Armstrong (@Gaarmstrong318) reported 19 minutes ago from York, England

  @virginmedia so had a complaint lodged, not heard anything in 6 weeks then get a letter promising a call within a week to discuss it and yet again no contact..... total joke and services are still not working right

• 
  Gergo Ragalyi (@GergoRagalyi) reported 19 minutes ago from York, England

  @virginmedia Yeah, it said same to me as well, but the problem not in my house. I said : nobody has internet connection who use virgin media in the street! I asked them!

• 
  James Dickinson (@nettlyork) reported 22 minutes ago from York, England

  @virginmedia You at 16:05, Jan 25: I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503

• 
  Steven Jackson (@bomberosteve) reported 32 minutes ago from York, England

  @virginmedia Hi my Mum is going into a care home on Monday can you let me have a contact number so I can cancel her landline please .

• 
  Richard Bridge (@richardbridge1) reported 32 minutes ago from York, England

  On the subject of horrendous customer service, just been told by @virginmedia as I ordered an upgrade to my broadband speed, it means for next week, my speed will be slower than it was in the beginning. And that’s after a 20 min call yesterday, and a 45 minute call today 😬😬😬

• 
  Grant Lorimer (@Lorimergrant) reported 34 minutes ago from York, England

  @yardley24619673 @virginmedia If bad sales man, why did you agree to have installed. Our sales man was obviously too good, won’t fall for it again

• 
  Hayley Dumont (@knitting_tsuki) reported 37 minutes ago from York, England

  @virginmedia The service is slow (even sitting next to router I get <50Mbps) and drops out frequently but irregular intervals & not linked to usage. Has been getting worse since we renewed in June.

• 
  Guy Rushworth (@dreadedwhisky) reported 42 minutes ago from York, England

  @virginmedia Thanks for the response. As far as I’m aware I can’t text you so you can run diagnostics. I also can’t call you free. As my phone won’t connect with your network all of a sudden. The phone is fine as the SIM card I had to buy to keep working is having no issues.

• 
  Adam Thompson (@adam7485) reported 43 minutes ago from York, England

  @virginmedia All I was told was that the new estimated date of fix is tomorrow at half four, but not holdi my breath

• 
  Bruce McDowell (@bruce_mcdowell) reported 46 minutes ago from York, England

  @virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please

• 
  Gergo Ragalyi (@GergoRagalyi) reported 48 minutes ago from York, England

  @virginmedia Yes i did everything. Still no connection for nobody in the whole street. Sorry couse i couldn't fix it i am not engineer.

• 
  Grant Lorimer (@Lorimergrant) reported 49 minutes ago from York, England

  @yardley24619673 @virginmedia You asked when you posted on social media. I only asked why you carried on if the sales man was so bad. Would you buy a car if the sales man was so bad

• 
  Guy Rushworth (@dreadedwhisky) reported 54 minutes ago from York, England

  @EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.

• 
  silverdoor (@Silverdoor_) reported 56 minutes ago from York, England

  @virginmedia @kerrylouise15 Same issue (again).

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sab Singh Saroya (@Sab_LFC) reported 5 minutes ago

  @virginmedia never experienced a more dis-jointed, unsatisfactory installation experience (installation delayed another 4 weeks on top of 7 weeks I have already waited) with any other service provider ever.

• 
  ja (@JaimeA330) reported 6 minutes ago

  @virginmedia It’s really not acceptable I’m actually ready to throw all your equipment away and cancel everything Absolutely disgusting service , third day without tv Disgusting

• 
  Michael Bradley #FBPE #SocialistSunday (@Mike_J_Bradley) reported 9 minutes ago

  @CarrollMoe80887 @virginmedia Just got home from work to find it's still down what a joke

• 
  Dollynoocat (@dollynoocat) reported 10 minutes ago

  @virginmedia eh obviously I did that and went through the torment of trying to reconnect. Still not working. Then the internet went down for a number of hours. Contract up for renewal shortly. 🤔

• 
  Dan (@DanSEFC) reported 15 minutes ago

  @virginmedia @darreng3007 Hi. I also have this error message. When I log on it says estimated fix time of outage as 17:05 today and it’s still not been fixed

• 
  John M (@john1mccarthy) reported 19 minutes ago

  @virginmedia yet again I've been let down by you. But I am not surprised. My fault is finally fixed after 43 days without service. Yesterday, I was told I couldn't be put through to the correct team but they would call me back within 24hours. That was 25 hours ago now. 🙄

• 
  Daryl Antony Horn (@heyheyhandsome) reported 20 minutes ago

  @virginmedia guys, we’ve had a complete broadband outage now for some hours in BH14. We need this to be able to do our jobs over the weekend. Service update estimates fix by 20th May which is frankly unacceptable. Can you give me a real time update of when to expect service?

• 
  Daniel Clein 🔶️🌸🎗🇪🇺 (@cleinofficial) reported 21 minutes ago

  Today's burning question: what is the worst broadband supplier in the UK, and why is it Virgin Media?

• 
  Ben Turney (@MaddogTurney) reported 22 minutes ago

  @virginmedia service is down again. There have been 4 service interruptions within a 1 month period. 3 times this week and twice today. What is going on? EX4 postcode

• 
  Stephen Hampson (@StephenHampson) reported 22 minutes ago

  @virginmedia so channels are down and can't even go on the status on your website as that's down. When you will start compensation for your unreliable service or do I need to send another complaint through? Only way you'll take notice