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Virgin Media

Virgin Media outages and service status in York, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around York, including 0 direct reports.
  • The most common problems reported in this area mention Internet.
  • 100% Internet (100%)

The latest reports from users having issues in York come from postal codes YO24 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in York, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near York, England

The most recent Virgin Media outage reports came from the following cities: York.

CityProblem TypeReport Time
York Internet 8 days ago

Community Discussion

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Virgin Media Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • IamPaulWhiting
    Paul Whiting (@IamPaulWhiting) reported from York, England

    Has anyone else on Virgin Media struggled to get online for the past 40mins? Oh, and O2 having no mobile data signal as well? 😡 Great start to a Monday morning.

  • MadAsAfwog
    Adam Wilson (@MadAsAfwog) reported from York, England

    @FreezoneIsm @RyanMoss96 @ligomersall @ChrisJonesInuk @GaryLineker Doesn’t help with the broadcast of programs about life on the dole showing a minority of people playing the system....clearly not working but with sky AND virgin tv....no wonder people can’t understand when they are fed this from the media..

  • georgia__bh
    Georgia (@georgia__bh) reported from York, England

    @virginmedia @_jsimpson__ I can vouch for this because I live in this house too. It doesn't work half of the time at least and we all have deadlines and need the internet. We have complained before and nothing improved.

  • adam7485
    Adam Thompson (@adam7485) reported from York, England

    @virginmedia just tried to call about a problem with my fibre and your automated system told me to make sure it’s plugged in then hung up!! Five minutes wasted and have to go through it all over again. Poor.

  • dashwortley
    Darren Wortley (@dashwortley) reported from York, England

    @virginmedia Hi. How does an existing customer upgrade from a Tivo box to a 360? I can't find the option anywhere on my online account!

  • barstep
    Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia 24 to 48 hours to obtain a PAC code from you is not acceptable. Why are your systems not working? I tried using a text message but directed to make a quick phone call. After 20 minutes (quick?) on a call I’m told your system is generating error codes.

  • christ1167
    Chris tovey (@christ1167) reported from York, England

    @virginmedia Paying too much. I can't get through by calling 150 on land line get bored after 1 hours and 27 mins of waiting. I want to stay with virgin media as all I watch is eurosport. Help please😁👍

  • fogey
    Gareth 🇪🇺 (@fogey) reported from York, England

    Dry weather: good internet service Rain: internet fails Rain stops: internet back up again @virginmedia “Our service is working fine.”

  • knitting_tsuki
    Hayley Dumont (@knitting_tsuki) reported from York, England

    @virginmedia I’ve just been on hold for AN HOUR and then you cut me off. This is terrible customer service! How am I supposed to get hold of someone to discuss the problem I’m having with my broadband?

  • barstep
    Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia Thanks for your advice about the forums. A very helpful person tried to help but apparently no result. I called 789 again today. A ticket has been raised 3-5 days before I get a result. THREE TO FIVE DAYS is not acceptable. OFCOM says I should get a code with A MINUTE

  • fogey
    Gareth 🇪🇺 (@fogey) reported from York, England

    I’ve been phoning tech help for years about this, and NOT ONCE have they said that my broadband has been throttled due to over use. Up yours, Virgin Media. 🖕

  • Lorimergrant
    Grant Lorimer (@Lorimergrant) reported from York, England

    @yardley24619673 @virginmedia If bad sales man, why did you agree to have installed. Our sales man was obviously too good, won’t fall for it again

  • IamPaulWhiting
    Paul Whiting (@IamPaulWhiting) reported from York, England

    @virginmedia It’s been a struggle to check; with no internet… however it first said that there were no issues and now saying it will be out until 3pm. So; a little concerned it will be off and on all day whilst trying to work. Are you able to confirm?

  • WMattitude84
    Matt W (@WMattitude84) reported from York, England

    Email from @virginmedia saying my bill going up by £3 a month when I’ve had zero service for 28 hours and counting and no service for 10 days of the last month!! Great!

  • goldywankanobi
    mark goldthrope (@goldywankanobi) reported from York, England

    @novahob @virginmedia No @virginmedia will cross the line 1st then get done for cheating! Worst customer service ever total let down! Never ever go back

  • richardbridge1
    Richard Bridge (@richardbridge1) reported from York, England

    @virginmedia since I have moved to you 2 months ago, my TV service has been poor and broadband speed not as promised. This is despite a no of lengthy phone calls. Before I issue formal complaint please can I ask you contact me to resolve Thanks cc @MoneyTelegraph

  • wolves1965
    Paul Acko (@wolves1965) reported from York, England

    @virginmedia Have you any current problems in the YO30 area ? My broadband keeps going off and has done for around a week now. Getting through to your support line is almost impossible. Been a customer of yours since you started. Please advise !

  • jgledhilldecor
    Jgledhill.decorating (@jgledhilldecor) reported from York, England

    @virginmedia @crookedwoman83 Can I have a direct no to cancellation dept please keeping people on hold really doesn’t help with customer relations . Not that you seem to care

  • bomberosteve
    Steven Jackson (@bomberosteve) reported from York, England

    @virginmedia Hi my Mum is going into a care home on Monday can you let me have a contact number so I can cancel her landline please .

  • Silverdoor_
    silverdoor (@Silverdoor_) reported from York, England

    @virginmedia @kerrylouise15 Same issue (again).

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rolandhesz
    Roland Hesz 🎸⛩️🏳️‍🌈 (@rolandhesz) reported

    Hey @virginmedia, is it correct that I am not allowed to read the contract before I sign up but I still have to tick the "I have read it..." checkbox to sign up? That's what your customer service agent is telling me now. I thought it was a broken link but I'm told otherwise.

  • Dgjbear1
    Dgjbear (@Dgjbear1) reported

    @AsstVirginmedia @princehowl_ This is an automated response. Zoe doesn’t exist. Virgin media is crap.

  • Melissnahhhhh
    MELISSA MET SWERVE 🥺😭😫🥰 (@Melissnahhhhh) reported

    @virginmedia What's happening with the virgin TV v6 tivo box? I know the streaming channels are going on June 2nd but is it the whole box shutting down if you don't upgrade? Cause we don't want the 360 box in our house

  • ShaunWeeks
    Shaun Weeks (@ShaunWeeks) reported

    @virginmedia customer service has got to be the worst I’ve experienced in the UK.

  • fellowska
    Adam Kieran Fellows (@fellowska) reported

    @virginmedia and just as I bloody expected, phone gets put down. Absolutely a ******* joke. Been waiting for you to get back to me since Thursday on WhatsApp, your bot can’t put me through to an agent either. Disgraceful customer service

  • SteveMcKenna2
    Steve McKenna 🇮🇪🇬🇧🐕💚 (@SteveMcKenna2) reported

    @virginmedia On pushing the private message button nothing happens. I'm trying to give 30 days notice to remove Sky Sports and TNT Sports. Your service has been so appalling today I'm considering leaving altogether.

  • AndyDevineCOYS
    Andy Devine (@AndyDevineCOYS) reported

    @virginmedia absolutely despicable that since January this year we have been trying to sort out fraud on my 83 year old disabled mother in laws account where somehow she is been hacked with additional services on her account. Despite over 100 calls and live chats and 8 complaint

  • crispinlewis
    Chip Lewis (@crispinlewis) reported

    @katybye007 @virginmedia Ive been waiting 3 hours!!!!! Need to renew/cancel contract urgently. This is beyond a joke!!!!!!!

  • HammondMilly
    Melitha Hammond (@HammondMilly) reported

    @virginmedia I’m trying desperately hard to keep my child safe online. He has SEN and has spent £300 in over 18 websites since he was 13. I used essential security to lock these from my router however it hasn’t worked for months. Feel really let down!

  • Dgjbear1
    Dgjbear (@Dgjbear1) reported

    @bravemongoose @virginmedia You won’t get a reply from X either. They are simply closed. I’m guessing the company is close to collapse. I’m trying to cancel my contract to after 25 years