Virgin Media

Virgin Media Outage Report in York, England

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The latest reports from users having issues in York come from postal codes YO30 and YO24.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in York, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in York, England 12/03/2025 03:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near York, England

The most recent Virgin Media outage reports came from the following cities: York.

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City Problem Type Report Time
United KingdomYork TV
United KingdomYork Wi-fi
United KingdomYork Phone
United KingdomYork Internet
United KingdomYork Internet
United KingdomYork Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • MattAtko Matt Atkinson (@MattAtko) reported from York, England

    @virginmedia @VirginMedia_TV broadband and TV down again in YO31, for 24hrs….the worst service ever….do you even care? Compensation is rubbish, and does not cover lost earnings and enjoyment.

  • PhilBixby Phil Bixby (@PhilBixby) reported from York, England

    @jamesnewton_me @LindaHurrell @virginmedia Well, don't feel too bad since you're clearly not alone! If they've not delivered a working service can you switch without penalty?

  • nettlyork James Dickinson (@nettlyork) reported from York, England

    @virginmedia I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.

  • ChadIssac_ Chad (@ChadIssac_) reported from York, England

    @virginmedia My internet is down and I need someone to ring me ASAP I am a key worker and need WiFi to have access to my laptop for work. This is ridiculous

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia 24 to 48 hours to obtain a PAC code from you is not acceptable. Why are your systems not working? I tried using a text message but directed to make a quick phone call. After 20 minutes (quick?) on a call I’m told your system is generating error codes.

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia But you are judged by the level of service you actually provide - we all aim high but @virginmedia has missed the mark 12960 minutes!!!

  • ChadIssac_ Chad (@ChadIssac_) reported from York, England

    @virginmedia WiFi down AGAIN in YO10 you’re a joke literally 2nd day running

  • wolves1965 Paul Acko (@wolves1965) reported from York, England

    @virginmedia Not good at all. Finally got through to your customer support and they are sending out a new super hub. Fingers crossed this does the trick 🤞🏼

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia Thanks for your advice about the forums. A very helpful person tried to help but apparently no result. I called 789 again today. A ticket has been raised 3-5 days before I get a result. THREE TO FIVE DAYS is not acceptable. OFCOM says I should get a code with A MINUTE

  • DaviesDickie Richard Davies (@DaviesDickie) reported from Upper Poppleton, England

    @virginmedia Not good enough! I cannot work from home for 28 days with this service! Why should I pay for this? @VirginMediaCorp @schuelel. Would appreciate someone dealing with my issues.

  • wolves1965 Paul Acko (@wolves1965) reported from York, England

    @virginmedia Have you any current problems in the YO30 area ? My broadband keeps going off and has done for around a week now. Getting through to your support line is almost impossible. Been a customer of yours since you started. Please advise !

  • knitting_tsuki Hayley Dumont (@knitting_tsuki) reported from York, England

    @virginmedia I’ve just been on hold for AN HOUR and then you cut me off. This is terrible customer service! How am I supposed to get hold of someone to discuss the problem I’m having with my broadband?

  • stevebourne33 stevebourne (@stevebourne33) reported from York, England

    @virginmedia are servers down as my chat online not working on app.

  • nettlyork James Dickinson (@nettlyork) reported from York, England

    @virginmedia You at 16:05, Jan 25: I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503

  • knitting_tsuki Hayley Dumont (@knitting_tsuki) reported from York, England

    @virginmedia The service is slow (even sitting next to router I get <50Mbps) and drops out frequently but irregular intervals & not linked to usage. Has been getting worse since we renewed in June.

  • goldywankanobi mark goldthrope (@goldywankanobi) reported from York, England

    @novahob @virginmedia No @virginmedia will cross the line 1st then get done for cheating! Worst customer service ever total let down! Never ever go back

  • bruce_mcdowell Bruce McDowell (@bruce_mcdowell) reported from York, England

    @virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please

  • Jamesro17879287 Jamesrodgers (@Jamesro17879287) reported from York, England

    @virginmedia Wouldn’t bother it will probably cut out half way through.

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia Your service, (Broadband, TV and Phone) is off again - the third time this week with extended out of service notices on your status update page. This is unacceptable when so many people are working from home. Why is this happening so frequently?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dilrajsachdev DILRAJ (@dilrajsachdev) reported

    @virginmedia Not at all @virginmedia NEVER updates customer, its only me I will call, couple of people even promise me to get internet on 23rd march (check call records). Still now no one giving me clarity... because of @virginmedia I have to pay too much for mobile internet

  • sikutner Si Kutner (@sikutner) reported

    @virginmedia I’ve filed a complaint already and have tried text chat too. Feel like I’m getting nowhere fast

  • dushanp Dushan P (@dushanp) reported

    @virginmedia is there any issues in HA1 our home connection very slow. (Not only wifi)

  • JaneChisnall Jane Chisnall💙 (@JaneChisnall) reported

    @Clair_christy79 @virginmedia They are shocking Clair aren’t they - we are having the same problem. I emailed CEO and even he ignored me 😞

  • mohamma67267016 mohammad (@mohamma67267016) reported

    @xXTHLXx @virginmedia @virginmedia ur customer service is poor .

  • lubohenke1967 Denis Maxwell (@lubohenke1967) reported

    @xXTHLXx @virginmedia The most idiotic & stupid dance ever...with all the toing & froing of equipment, all the bollocks over download speed...when all of us are really interested in the wifi speeds & coverage in our homes. Bonkers.

  • inmonopinion Kevin (@inmonopinion) reported

    @virginmedia So why may I ask are you not as a social media dept looking to improve your customer’s experience able to just make accounts, moving home, cancellations departments make a call. Would you agree that would make a sense tool in your armoury? Am I missing something #virginmedia

  • FireBansheePS4 Fire_Banshee - Lettie (@FireBansheePS4) reported

    @virginmedia Both, often our hub randomly disconnects and reboots itself which takes forever and caused so many issue when home schooling before my children went back. They missed out on so many lessons because of it. When I’m streaming it only holds connection for about 40 mins before DC’ing

  • Ryan_Lee89 Ryan.Lee.S (@Ryan_Lee89) reported

    @virginmedia Hello, I’ve been through all of this with your tech support. Nothing works. I’m 90% sure it’s the modem/router. But, you guy won’t replace it.

  • Daz555 Darren Hayes (@Daz555) reported

    @Taste_Swansea @virginmedia @xXTHLXx Seems every company has a lot of noise about bad service. I doubt it will improve wherever you go. Personally my VM has almost always been solid.