Virgin Media

Virgin Media Outage Report in York, England

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The latest reports from users having issues in York come from postal codes YO26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in York, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in York, England 01/19/2026 12:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near York, England

The most recent Virgin Media outage reports came from the following cities: York.

Loading map, please wait...
City Problem Type Report Time
United KingdomYork Internet
United KingdomYork Internet
United KingdomYork TV
United KingdomYork Wi-fi
United KingdomYork Phone
United KingdomYork Internet

Community Discussion

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Virgin Media Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia 1 of 2. I’ve spent 52 minutes on the phone, spoke to 3 different people which means security 3 times. Managed to log a complaint as my service has been down since the 16th. My contact runs out in Feb so I asked about lowering from the 200mb as I won’t be home much in the new year

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    20 minutes and counting on hold because I have to be “transferred to the department that can close accounts.” And @virginmedia are “disappointed” that their appalling customer service is one of the reasons I am closing my account.

  • GrahamRelton Graham Relton (@GrahamRelton) reported from York, England

    Nice one @virginmedia you’ve lost a loyal customer as you’ve increased my bill by over £22 with no warning. Service continues to be mediocre at best and goes up every year (without fail) with no improvements. @TalkTalk @TalkTalkGroup York’s Ultra Fibre Optic here we come!

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia I called and they said they try to fix the problem couse it's local problem. So i had true, bit i already don't care couse i ****** up. I wated my time and my money because of this. And you always doing like this every f*cking week

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from York, England

    @EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia getting so sick of having to deal with you. Raised a complaint in August had one missed call in August and a letter in September saying you would get it touch only to be told you are now closing the complaint cause I haven’t spoke to you..... seriously this is a joke

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia Yes i did everything. Still no connection for nobody in the whole street. Sorry couse i couldn't fix it i am not engineer.

  • varney1987 James Varney (@varney1987) reported from York, England

    My buffering problems have reached their peak and now my internet just isn't working. When I renewed my contract I upped my contract so i would t have any buffering. @virginmedia #WasteOfTime #WTF

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia All I was told was that the new estimated date of fix is tomorrow at half four, but not holdi my breath

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    I’ve been phoning tech help for years about this, and NOT ONCE have they said that my broadband has been throttled due to over use. Up yours, Virgin Media. 🖕

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    Imagine my shock after being away for a week when my @virginmedia is down again 😂 terrible. Was down for 16 days over Christmas and new year and promised it would be fixed. Now it’s broke again 👋

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia I’m more bothered about getting the same offers as new customers. Never understood why companies don’t value the customers they already have

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia so had a complaint lodged, not heard anything in 6 weeks then get a letter promising a call within a week to discuss it and yet again no contact..... total joke and services are still not working right

  • lfcemma Emma Puckrin (@lfcemma) reported from York, England

    @virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from York, England

    @virginmedia Thanks for the response. As far as I’m aware I can’t text you so you can run diagnostics. I also can’t call you free. As my phone won’t connect with your network all of a sudden. The phone is fine as the SIM card I had to buy to keep working is having no issues.

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia Hi so yeah your router will not connect to my pc or laptop unless it physically connected (meaning I had to buy my own Ethernet over power kit) also my TV set top box has been spotty ever since we moved here. The complaint was to see if I can get some form of compensation for the

  • CharleyBeene Charlotte Murray (@CharleyBeene) reported from Copmanthorpe, England

    @virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia Nope. There will be this time, I want to drop from the 200 to the 100 fibre. But I want to PT the same as a new customer or I’m off

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia my fibre has been down all day so far, area 22. Tests come back as everything is okay... it’s really not

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    I’ve never had a heartbroken ex (my last was over 30 years ago and it took her months to notice I’d gone) but I imagine it’s a similar experience to leaving @virginmedia - suddenly they’re attentive and concerned, and won’t stop asking me why I left. Bit late for that now, love.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DannyWoodwad Danny Woodwad (@DannyWoodwad) reported

    @sy_asp @SkyUK @jurassicfibre Virgin media is a totally different line, we're fibre/coax where the rest are via the phone line. I get they need to try and fix it though.

  • Tenacious_P Kook! (@Tenacious_P) reported

    @virginmedia I've raised a complaint several times and have been advised (via what's app) that someone would be in contact within a certain amount of hours. This is the third time now that no one has contacted me. Each time I chat with your so called "customer service" they take...

  • Tenacious_P Kook! (@Tenacious_P) reported

    @virginmedia One of them does, which shows that I'm being told by your people the complaint will be logged and I'll be contacted back just to get me off the conversation. Having to do this on my Birthday is ridiculous, and getting a response quicker through twitter than your actual advised...

  • Alihh Ali Hay (@Alihh) reported

    @virginmedia where have all your shops gone?! Getting really fed up going to a call centre and being put on hold over and over for the simplest question. Lovely girl but can’t understand her accent. Been a customer for 20+ years. Thinking of leaving…🙁

  • ChantelleEJ Chantelle (@ChantelleEJ) reported

    I call @virginmedia @virginhelp because my internet has gone down for the eleventh time in 3 months. I get through to someone as I can hear them getting a Teams notification in the background- but they don’t speak for over 5 minutes. They then hang up on me. I mean..what?!

  • lesleydavis Southoftheriver (@lesleydavis) reported

    @virginmedia Thanks. I tried all that and it’s still not working

  • JonR_1971 Jon Rabbett (@JonR_1971) reported

    @virginmedia It’s not an outage as such. It’s completely intermittent every single day. Drop out, back on, drop out, back on over and over again day in day out. £600 a year I’m paying for this!!

  • neonmoon87 Siobhan (@neonmoon87) reported

    @virginmedia I want go cancel my Internet. I set it up yesterday and I don't need it anymore

  • jamiecaines2 jamie caines (@jamiecaines2) reported

    @virginmedia please can you sort your Wi-fi out by BH17 area it’s been going off quite often round here not good enough. Yet you say you’re the best Wi-Fi network in England that’s rubbish

  • lesleydavis Southoftheriver (@lesleydavis) reported

    @virginmedia internet down in South Norwood Can’t even use the app to check connection