Virgin Media outages and service status in York, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around York, including 0 direct reports.
- The most common problems reported in this area mention Internet and Phone.
- Internet (50%)
- Phone (50%)
The latest reports from users having issues in York come from postal codes YO26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in York, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 26: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near York, England
The most recent Virgin Media outage reports came from the following cities: York.
| City | Problem Type | Report Time |
|---|---|---|
 York
|
Internet | 16 days ago |
Community Discussion
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Virgin Media Issues Reports Near York, England
Latest outage, problems and issue reports in York and nearby locations:
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Gareth 🇪🇺 (@fogey) reported from York, EnglandI’ve never had a heartbroken ex (my last was over 30 years ago and it took her months to notice I’d gone) but I imagine it’s a similar experience to leaving @virginmedia - suddenly they’re attentive and concerned, and won’t stop asking me why I left. Bit late for that now, love.
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Barrie J Stephenson (@barstep) reported from York, England@virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.
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Geoffrey Armstrong (@Gaarmstrong318) reported from York, England@virginmedia getting so sick of having to deal with you. Raised a complaint in August had one missed call in August and a letter in September saying you would get it touch only to be told you are now closing the complaint cause I haven’t spoke to you..... seriously this is a joke
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Jgledhill.decorating (@jgledhilldecor) reported from York, England@virginmedia @crookedwoman83 Can I have a direct no to cancellation dept please keeping people on hold really doesn’t help with customer relations . Not that you seem to care
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Geoffrey Armstrong (@Gaarmstrong318) reported from York, England@virginmedia Hi so yeah your router will not connect to my pc or laptop unless it physically connected (meaning I had to buy my own Ethernet over power kit) also my TV set top box has been spotty ever since we moved here. The complaint was to see if I can get some form of compensation for the
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Adam Thompson (@adam7485) reported from York, EnglandImagine my shock after being away for a week when my @virginmedia is down again 😂 terrible. Was down for 16 days over Christmas and new year and promised it would be fixed. Now it’s broke again 👋
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Paul Acko (@wolves1965) reported from York, England@virginmedia Have you any current problems in the YO30 area ? My broadband keeps going off and has done for around a week now. Getting through to your support line is almost impossible. Been a customer of yours since you started. Please advise !
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Hayley (@knitting_tsuki) reported from York, England@virginmedia No, I think the person I spoke to opted me out, but I’ll check my preferences online. It wasn’t a problem, and had the security checks been less intrusive I might have stayed on the call.
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Gareth 🇪🇺 (@fogey) reported from York, EnglandDry weather: good internet service Rain: internet fails Rain stops: internet back up again @virginmedia “Our service is working fine.”
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Bruce McDowell (@bruce_mcdowell) reported from York, England@virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please
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Adam Thompson (@adam7485) reported from York, England@virginmedia All I was told was that the new estimated date of fix is tomorrow at half four, but not holdi my breath
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Chris tovey (@christ1167) reported from York, England@virginmedia On the forum one person states: I've rang 150 and have been told that Virgin Media block access to this site which I can't believe given its just a bicycle retailer but I couldn't get any further with that on the phone. There is are more issues mentioned Kind regards Chris
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Deborah Jefferson (@Flossy8386) reported from Copmanthorpe, England@virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!
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Adam Thompson (@adam7485) reported from York, England@virginmedia 1 of 2. I’ve spent 52 minutes on the phone, spoke to 3 different people which means security 3 times. Managed to log a complaint as my service has been down since the 16th. My contact runs out in Feb so I asked about lowering from the 200mb as I won’t be home much in the new year
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Geoffrey Armstrong (@Gaarmstrong318) reported from York, England@virginmedia and enter the 6th day of network issues had and engineer out already but still getting services drop outs. Poor service yet again!
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Emma Puckrin (@lfcemma) reported from York, England@virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60
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Serena (@SerenaStampfer) reported from York, EnglandOh god I got a letter saying that CityFibre are going to be digging up my street "soon"(wth does that mean? Next week? Next month?) and I'm dreading it after the awful débâcle of Virgin Media doing the same thing some years ago.
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Gergo Ragalyi (@GergoRagalyi) reported from York, England@virginmedia I called and they said they try to fix the problem couse it's local problem. So i had true, bit i already don't care couse i ****** up. I wated my time and my money because of this. And you always doing like this every f*cking week
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Phil Bixby (@PhilBixby) reported from York, England@jamesnewton_me @LindaHurrell @virginmedia Well, don't feel too bad since you're clearly not alone! If they've not delivered a working service can you switch without penalty?
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Geoffrey Armstrong (@Gaarmstrong318) reported from York, England@virginmedia so pissed off with you now, had a call from your complaints department that ended up with your staff member being RUDE and AGRESSIVE with me! Seriously what ********!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joel Sheppard (@joelshepp) reported@virginmedia It is absolutely diabolical; The usability is horrific; The interface is horrendous; You cannot recover deleted items; The recordings do not split between movies and TV shows; and The audio function on the remote control never works. How do I stop the constant upgrade messages?!!
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Grifty (@TheGriftReport) reportedMillions of mobile phone users face data rationing and price hikes after Rachel Reeves excluded telecoms firms from a major energy discount scheme. Chancellor Reeves left VodafoneThree, Virgin Media O2 and EE out of the British Industrial Competitiveness Scheme which gives a 25% cut on electricity bills to thousands of other businesses. Telecoms firms are now facing full 33% energy price rises triggered by the Iran war and are drawing up emergency plans including slowing speeds, restricting data during peak times and charging premiums for heavy usage. One network warned up to 9,000 jobs could be at risk and 5G rollout plans shelved. VodafoneThree said it is “disappointed” and urged the Government to protect the critical digital networks the country depends on. Virgin Media O2 added that if the Government wants growth it cannot overlook the networks Britain relies on.
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CrankyGeek (@pepetideo) reported@virginmedia ok... here is some feedback. Fire the person that has thought aquirering new customers is more important than keeping the ones you got and rewarding them. Secondly fire the person that is handeling disconnections. They singlehandely made me a never again costumer. You could not pay me to return
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AM (@itsmeitsmeandy) reported@bt_uk and by any chance if you @giffgaff can actually get of your backsides and at the very least give me a engineer appointment date been waiting a month now nothing maybe i should cut out the middle man and contact your friends @virginmedia directly
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Fletch (@ItsMeFletch_) reported@virginmedia & @O2 are the two worst companies ever to deal with. Absolutely shocking service.!! 🖕🖕
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hc (@ChaudhryHaroon) reported@virginmedia your agents are rude calling me to try and retain me as a customer but speaking to me in a patronising manner!
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mia (@miaKJKJ22) reported@virginmedia @Gregster29 How to contact you on Sunday with Internet connection issues? The router is flashing yellow since yesterday (Saturday), troubleshooting not working.
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Ariel Online (@justarieldotcom) reported@NotEnoughTECH @virginmedia @virginmedia used to be one of if not the best broadband provider in the UK. They even won some customer service awards x years ago if i remember correctly. At one point everything just fell apart. Customer service became non existent, they started to treat customers unfairly and many other issues. I wonder what happened tbh🤔
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Joel Sheppard (@joelshepp) reported@virginmedia How do I stop the constant messages telling me to upgrade to a diabolical 360 box (which I will never do)?
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JJ (@johnjoeoregan) reported from Manchester, England@stetopping Remember you did the piece late last year about Virgin Media Broadband being out for a day? It's now been down for six days in some parts of Manchester. Six full days and not a word from the company except automated messages.