Virgin Media

Virgin Media Outage Report in York, England

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The latest reports from users having issues in York come from postal codes YO10 and YO31.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in York, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in York, England 01/21/2025 19:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near York, England

The most recent Virgin Media outage reports came from the following cities: York.

Loading map, please wait...
City Problem Type Report Time
United KingdomYork Internet
United KingdomYork Internet
United KingdomYork Wi-fi
United KingdomYork TV
United KingdomYork Internet
United KingdomYork Wi-fi

Community Discussion

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Virgin Media Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    20 minutes and counting on hold because I have to be “transferred to the department that can close accounts.” And @virginmedia are “disappointed” that their appalling customer service is one of the reasons I am closing my account.

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia so had a complaint lodged, not heard anything in 6 weeks then get a letter promising a call within a week to discuss it and yet again no contact..... total joke and services are still not working right

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    Imagine my shock after being away for a week when my @virginmedia is down again 😂 terrible. Was down for 16 days over Christmas and new year and promised it would be fixed. Now it’s broke again 👋

  • varney1987 James Varney (@varney1987) reported from York, England

    My buffering problems have reached their peak and now my internet just isn't working. When I renewed my contract I upped my contract so i would t have any buffering. @virginmedia #WasteOfTime #WTF

  • lfcemma Emma Puckrin (@lfcemma) reported from York, England

    @virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia All I was told was that the new estimated date of fix is tomorrow at half four, but not holdi my breath

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from York, England

    @virginmedia Thanks for the response. As far as I’m aware I can’t text you so you can run diagnostics. I also can’t call you free. As my phone won’t connect with your network all of a sudden. The phone is fine as the SIM card I had to buy to keep working is having no issues.

  • ThatGirIAbii Abii🌺 (@ThatGirIAbii) reported from York, England

    @Tomgilly87 Yeah they've officially taken a shit. I would like @virginmedia to write a letter to @Bungie stating that my time out from Comp was their fault and not mine 😭😭

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia I’m more bothered about getting the same offers as new customers. Never understood why companies don’t value the customers they already have

  • GrahamRelton Graham Relton (@GrahamRelton) reported from York, England

    Nice one @virginmedia you’ve lost a loyal customer as you’ve increased my bill by over £22 with no warning. Service continues to be mediocre at best and goes up every year (without fail) with no improvements. @TalkTalk @TalkTalkGroup York’s Ultra Fibre Optic here we come!

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia 1 of 2. I’ve spent 52 minutes on the phone, spoke to 3 different people which means security 3 times. Managed to log a complaint as my service has been down since the 16th. My contact runs out in Feb so I asked about lowering from the 200mb as I won’t be home much in the new year

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    I’ve been phoning tech help for years about this, and NOT ONCE have they said that my broadband has been throttled due to over use. Up yours, Virgin Media. 🖕

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia Hi so yeah your router will not connect to my pc or laptop unless it physically connected (meaning I had to buy my own Ethernet over power kit) also my TV set top box has been spotty ever since we moved here. The complaint was to see if I can get some form of compensation for the

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia Nope. There will be this time, I want to drop from the 200 to the 100 fibre. But I want to PT the same as a new customer or I’m off

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia getting so sick of having to deal with you. Raised a complaint in August had one missed call in August and a letter in September saying you would get it touch only to be told you are now closing the complaint cause I haven’t spoke to you..... seriously this is a joke

  • CharleyBeene Charlotte Murray (@CharleyBeene) reported from Copmanthorpe, England

    @virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia Yes i did everything. Still no connection for nobody in the whole street. Sorry couse i couldn't fix it i am not engineer.

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from York, England

    @EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia my fibre has been down all day so far, area 22. Tests come back as everything is okay... it’s really not

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    I’ve never had a heartbroken ex (my last was over 30 years ago and it took her months to notice I’d gone) but I imagine it’s a similar experience to leaving @virginmedia - suddenly they’re attentive and concerned, and won’t stop asking me why I left. Bit late for that now, love.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sanjeev785 sanjeev (@sanjeev785) reported

    @virginmedia any chance you can fix your wifi instead of sat with your ***** in your hand useless company

  • sci_twit 👁SCI👁 (@sci_twit) reported

    @virginmedia @virginhelp One of my customers has suffered broadband failures for about a month now. I cannot get through to you by phone nor does the online help fix the problem, but the tests do identify a problem. How do I arrange for an engineer to attend please?

  • _Melcee1 ✨Morena✨ (@_Melcee1) reported

    @virginmedia Last week we called, we waited for about an hour and a half to speak to an advisor and still the issue is not resolved. Our line was supposed to be transferred on the 18th Nov but they transferred my phone number instead

  • ARTMO23 Artmo23 (@ARTMO23) reported

    @virginmedia There is already a complaint that is now 8 weeks old. COM104305285

  • jobyzo joby zóhra (@jobyzo) reported

    @virginmedia im holding the months payment hostage until u fix it

  • luckycol71 Colin McLennan (@luckycol71) reported

    @virginmedia I need someone to provide an actual solution to the issue of multiple drop outs to my service. Has been happening off and on for a LONG time. Is someone able to call me? Can I DM you off Twitter to arrange that?

  • joeboss87 Joe (@joeboss87) reported

    @virginmedia Already done that - I called in two days ago about the resolution and was promised a manager would call me back. Going round in circles here. I cannot believe you don’t have an escalation route available to you. I give up

  • Dominiho7 Dominic Hanley (@Dominiho7) reported

    the worst thing I did with my new internet was buy a home phone. The only calls we get are spammy ones. @virginmedia is there a way of me checking if I'm directory or ex-directory?

  • sci_twit 👁SCI👁 (@sci_twit) reported

    @virginmedia @virginhelp One of my customers has suffered broadband failures for about a month now. I cannot get through to you by phone nor does the online help fix the problem, but your tests do identify a problem. How do I arrange for an engineer to attend please?

  • RainaMcGump Unicornface (@RainaMcGump) reported

    @virginmedia hello! My internet is down and the service checker says there is a disruption in my area. Do you know how long it will be until it's back up and running as I am working from home today and cannot do my job