Virgin Media outages and service status in York, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in York come from postal codes YO26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in York, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near York, England
The most recent Virgin Media outage reports came from the following cities: York.
| City | Problem Type | Report Time |
|---|---|---|
 York
|
Phone | 11 days ago |
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York
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Wi-fi | 1 month ago |
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York
|
Internet | 1 month ago |
|
York
|
1 month ago | |
|
York
|
Internet | 2 months ago |
|
York
|
Wi-fi | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near York, England
Latest outage, problems and issue reports in York and nearby locations:
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Darren Wortley (@dashwortley) reported from York, England@virginmedia Hi. How does an existing customer upgrade from a Tivo box to a 360? I can't find the option anywhere on my online account!
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James Dickinson (@nettlyork) reported from York, England@virginmedia I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503
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Barrie J Stephenson (@barstep) reported from York, England@virginmedia But you are judged by the level of service you actually provide - we all aim high but @virginmedia has missed the mark 12960 minutes!!!
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Filipino Chino (@filipino_chino) reported from York, England@OneDirtyGooner @TalkTalk Virgin media retail are pants, I would be taking Virgin Media Business which have a 72 SLA (fix time) - I have this in other properties already
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Phil Bixby (@PhilBixby) reported from York, England@jamesnewton_me @LindaHurrell @virginmedia Well, don't feel too bad since you're clearly not alone! If they've not delivered a working service can you switch without penalty?
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Richard Davies (@DaviesDickie) reported from Upper Poppleton, England@virginmedia Not good enough! I cannot work from home for 28 days with this service! Why should I pay for this? @VirginMediaCorp @schuelel. Would appreciate someone dealing with my issues.
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Hayley Dumont (@knitting_tsuki) reported from York, England@virginmedia The service is slow (even sitting next to router I get <50Mbps) and drops out frequently but irregular intervals & not linked to usage. Has been getting worse since we renewed in June.
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Paul Whiting (@IamPaulWhiting) reported from York, England@virginmedia It’s been a struggle to check; with no internet… however it first said that there were no issues and now saying it will be out until 3pm. So; a little concerned it will be off and on all day whilst trying to work. Are you able to confirm?
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stevebourne (@stevebourne33) reported from York, England@virginmedia are servers down as my chat online not working on app.
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Barrie J Stephenson (@barstep) reported from York, England@virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.
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mark goldthrope (@goldywankanobi) reported from York, England@novahob @virginmedia No @virginmedia will cross the line 1st then get done for cheating! Worst customer service ever total let down! Never ever go back
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Barrie J Stephenson (@barstep) reported from York, England@virginmedia Your service, (Broadband, TV and Phone) is off again - the third time this week with extended out of service notices on your status update page. This is unacceptable when so many people are working from home. Why is this happening so frequently?
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Steven Jackson (@bomberosteve) reported from York, England@virginmedia Hi my Mum is going into a care home on Monday can you let me have a contact number so I can cancel her landline please .
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Paul Whiting (@IamPaulWhiting) reported from York, EnglandHas anyone else on Virgin Media struggled to get online for the past 40mins? Oh, and O2 having no mobile data signal as well? 😡 Great start to a Monday morning.
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Barrie J Stephenson (@barstep) reported from York, England@virginmedia 24 to 48 hours to obtain a PAC code from you is not acceptable. Why are your systems not working? I tried using a text message but directed to make a quick phone call. After 20 minutes (quick?) on a call I’m told your system is generating error codes.
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Barrie J Stephenson (@barstep) reported from York, England@virginmedia Thanks for your advice about the forums. A very helpful person tried to help but apparently no result. I called 789 again today. A ticket has been raised 3-5 days before I get a result. THREE TO FIVE DAYS is not acceptable. OFCOM says I should get a code with A MINUTE
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Matt Atkinson (@MattAtko) reported from York, England@virginmedia @VirginMedia_TV broadband and TV down again in YO31, for 24hrs….the worst service ever….do you even care? Compensation is rubbish, and does not cover lost earnings and enjoyment.
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Deborah Jefferson (@Flossy8386) reported from Copmanthorpe, England@virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!
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Bruce McDowell (@bruce_mcdowell) reported from York, England@virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please
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James Dickinson (@nettlyork) reported from York, England@virginmedia You at 16:05, Jan 25: I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TonyPepper12 (@UTC_TPeps_12) reported@ScanGaming @TPLINKUK @TPLINKGaming I would love to #Win as our VirginMedia router is very, very poor in back bedroom for reception.
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George Atkins (@_GeorgeAtkins) reported@virginmedia Virgin Media have my bill completely wrong. I'm trying to call up to cancel before the money is taken in a couple days but no one is answering. Should I just cancel the direct debit? I have made attempts on my side to get in contact
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Mr Davies (@gazzdavies) reported@virginmedia the internet is down in Manchester M4, any idea when this will be fixed?
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Daydreambeliever (@dreambeleeverr) reportedAfter being with #VirginMedia from the very start they have finally lost their most loyal customer. Absolute pants is the only way to describe their recent service.
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Nitinuk2014@gmail.com (@usernitink) reported@virginmedia I am trying to get hold of Customer services for last 2 days with hours spent to get in touch without success. Is there a better method to connect? This is to cancel my contact.
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Nicky (@nickylahughes) reported@virginmedia Thanks but that’s not much help. I think another provider is the solution. Your customer service dept know about this feedback but don’t use it to invoke change. I’ll be voting with my feet and leaving my 20years of custom with you. There is power to change, but not the will.
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Mandimoo (@mandimobell) reportedI’m absolutely fuming with @virginmedia we’ve came back from our holiday to find no internet or tv!!! Why ******** don’t your engineers work on a weekend!!!Another 7 days is a fecking joke!!!! #********* #wasteofspace #viginmedi
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Lea (@hobislibrary) reported@virginmedia Been waiting all day for a technician to install my broadband its now 6pm. Going to assume that this was a waste of time. Poor service before it even began! A JOKE!
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Hedgehawk (@HedgehawkUK) reported@virginmedia Its okay. I got through and was told would have to wait another two weeks minimum to get a team back out. Contacted @bt_uk and within an hour I had a new deal and it was extremely professional. I will in touch once I get an install date to cancel my contract. Sad it came to this
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Alan Penn (@alanpenn) reported@virginmedia So thinking this through. There is a wire come undone somewhere in the exchange. How come it takes so long to find it and connect it again? I worry that since there are not many people affected in the postcode area it isn’t a priority. Poor customer service.