Virgin Media Outage Report in York, England
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The latest reports from users having issues in York come from postal codes YO31 and YO30.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in York, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near York, England
The most recent Virgin Media outage reports came from the following cities: York.
| City | Problem Type | Report Time |
|---|---|---|
 York |
Phone | |
| York |
Internet | |
| York |
Internet | |
| York |
Phone | |
| York |
TV | |
| York |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near York, England
Latest outage, problems and issue reports in York and nearby locations:
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia Hi so yeah your router will not connect to my pc or laptop unless it physically connected (meaning I had to buy my own Ethernet over power kit) also my TV set top box has been spotty ever since we moved here. The complaint was to see if I can get some form of compensation for the
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Emma Puckrin
(@lfcemma) reported
from
York, England
@virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia Yeah, it said same to me as well, but the problem not in my house. I said : nobody has internet connection who use virgin media in the street! I asked them!
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Adam Thompson
(@adam7485) reported
from
York, England
@virginmedia my fibre has been down all day so far, area 22. Tests come back as everything is okay... it’s really not
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia I called and they said they try to fix the problem couse it's local problem. So i had true, bit i already don't care couse i ****** up. I wated my time and my money because of this. And you always doing like this every f*cking week
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia Yes i did everything. Still no connection for nobody in the whole street. Sorry couse i couldn't fix it i am not engineer.
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Adam Thompson
(@adam7485) reported
from
York, England
@virginmedia 1 of 2. I’ve spent 52 minutes on the phone, spoke to 3 different people which means security 3 times. Managed to log a complaint as my service has been down since the 16th. My contact runs out in Feb so I asked about lowering from the 200mb as I won’t be home much in the new year
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Guy Rushworth
(@dreadedwhisky) reported
from
York, England
@EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.
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Guy Rushworth
(@dreadedwhisky) reported
from
York, England
@virginmedia Thanks for the response. As far as I’m aware I can’t text you so you can run diagnostics. I also can’t call you free. As my phone won’t connect with your network all of a sudden. The phone is fine as the SIM card I had to buy to keep working is having no issues.
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James Varney
(@varney1987) reported
from
York, England
My buffering problems have reached their peak and now my internet just isn't working. When I renewed my contract I upped my contract so i would t have any buffering. @virginmedia #WasteOfTime #WTF
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Charlotte Murray
(@CharleyBeene) reported
from
Copmanthorpe, England
@virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup
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Gareth 🇪🇺
(@fogey) reported
from
York, England
I’ve never had a heartbroken ex (my last was over 30 years ago and it took her months to notice I’d gone) but I imagine it’s a similar experience to leaving @virginmedia - suddenly they’re attentive and concerned, and won’t stop asking me why I left. Bit late for that now, love.
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Adam Thompson
(@adam7485) reported
from
York, England
@virginmedia I’m more bothered about getting the same offers as new customers. Never understood why companies don’t value the customers they already have
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Richard Bridge
(@richardbridge1) reported
from
York, England
@virginmedia since I have moved to you 2 months ago, my TV service has been poor and broadband speed not as promised. This is despite a no of lengthy phone calls. Before I issue formal complaint please can I ask you contact me to resolve Thanks cc @MoneyTelegraph
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia I don't need for this, how i told the problem not in my house. There is the problem, there is the postcode, the rest is your job
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia getting so sick of having to deal with you. Raised a complaint in August had one missed call in August and a letter in September saying you would get it touch only to be told you are now closing the complaint cause I haven’t spoke to you..... seriously this is a joke
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Graham Relton
(@GrahamRelton) reported
from
York, England
Nice one @virginmedia you’ve lost a loyal customer as you’ve increased my bill by over £22 with no warning. Service continues to be mediocre at best and goes up every year (without fail) with no improvements. @TalkTalk @TalkTalkGroup York’s Ultra Fibre Optic here we come!
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Gareth 🇪🇺
(@fogey) reported
from
York, England
I’ve been phoning tech help for years about this, and NOT ONCE have they said that my broadband has been throttled due to over use. Up yours, Virgin Media. 🖕
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Gareth 🇪🇺
(@fogey) reported
from
York, England
20 minutes and counting on hold because I have to be “transferred to the department that can close accounts.” And @virginmedia are “disappointed” that their appalling customer service is one of the reasons I am closing my account.
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia so had a complaint lodged, not heard anything in 6 weeks then get a letter promising a call within a week to discuss it and yet again no contact..... total joke and services are still not working right
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kylie Wilkinson
(@Kyliejwilkinson) reported
@virginmedia I have had no internet all day! I work from home so tomorrow will be extremely interesting! Technician can only come out on Tuesday! Only had the service for over a week and already shocked at the service
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Simon
(@pennilessarcade) reported
@virginmedia no internet since storm last night. Received a text to say this was fixed but still nothing. Live status has been inconsistent all day: says no issue when logged in, but down when the same postcode entered and no account name. Can't work from home full time like this
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NB*
(@NathanLFC1996) reported
Never go with @virginmedia for internet. Connection goes down atleast once a day. Just done it again, 5 hours till fixed. Never get any compensation as they fix before 2 days every time but then it fails the next day. Joke
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Dolbs
(@MillwallDolbs4) reported
@virginmedia Oh shut up talking ****, 4 days have gone by with you keep saying this and still no one can assist, help or advise, your service is the worst
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Brian Pelan
(@BrianPelan) reported
@virginmedia What a lovely gesture. You charge me the full amount even though you didn’t provide a full service. I’m seriously impressed with the generosity of @virginmedia
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Carl Powell
(@Powell170) reported
@virginmedia right then, one very unhappy customer! I was under the impression that fiber broadband was the best and quickest you could have… have your 350mb deal and its ****!!! Had better connection and speeds with BT superfast broadband. How do I get out of your contract?
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ebonyjay
(@ebonyjay98) reported
@virginmedia hi there, do you have a live chat function, i cant make send or recieve any calls or messages and data is not working, logged into my account and updated my payment card/ direct debit but still cant make any calls, and can't call you either, thanks
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Dave
(@davebeatt13) reported
@virginmedia Fuming 😤 fuming 😤 got back tv then it cut off again this is not good enough I will definitely be looking at sky this week I want to watch World Cup in November withtany letdowns with your service
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Alison Luff
(@arwenearnshaw) reported
@virginmedia Says there’s a TV issue. Will be fixed by 7 June. TWO days 😡. Not good enough.
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🌺
(@powerandrea) reported
Re the J word and trending Twitter. After weeks of shutting down and resetting itself our @virginmedia box finally went properly on the blink Thursday evening gone. No technician available until Tuesday. Think we've had a very lucky escape.