Virgin Media

Virgin Media Outage Report in York, England

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The latest reports from users having issues in York come from postal codes YO26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in York, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in York, England 01/20/2026 09:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near York, England

The most recent Virgin Media outage reports came from the following cities: York.

Loading map, please wait...
City Problem Type Report Time
United KingdomYork Internet
United KingdomYork Internet
United KingdomYork Internet
United KingdomYork TV
United KingdomYork Wi-fi
United KingdomYork Phone

Community Discussion

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Virgin Media Issues Reports Near York, England

Latest outage, problems and issue reports in York and nearby locations:

  • lfcemma Emma Puckrin (@lfcemma) reported from York, England

    @virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia Yeah, it said same to me as well, but the problem not in my house. I said : nobody has internet connection who use virgin media in the street! I asked them!

  • varney1987 James Varney (@varney1987) reported from York, England

    My buffering problems have reached their peak and now my internet just isn't working. When I renewed my contract I upped my contract so i would t have any buffering. @virginmedia #WasteOfTime #WTF

  • GrahamRelton Graham Relton (@GrahamRelton) reported from York, England

    Nice one @virginmedia you’ve lost a loyal customer as you’ve increased my bill by over £22 with no warning. Service continues to be mediocre at best and goes up every year (without fail) with no improvements. @TalkTalk @TalkTalkGroup York’s Ultra Fibre Optic here we come!

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia so pissed off with you now, had a call from your complaints department that ended up with your staff member being RUDE and AGRESSIVE with me! Seriously what ********!

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia I called and they said they try to fix the problem couse it's local problem. So i had true, bit i already don't care couse i ****** up. I wated my time and my money because of this. And you always doing like this every f*cking week

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia 1 of 2. I’ve spent 52 minutes on the phone, spoke to 3 different people which means security 3 times. Managed to log a complaint as my service has been down since the 16th. My contact runs out in Feb so I asked about lowering from the 200mb as I won’t be home much in the new year

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia Yes i did everything. Still no connection for nobody in the whole street. Sorry couse i couldn't fix it i am not engineer.

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia so had a complaint lodged, not heard anything in 6 weeks then get a letter promising a call within a week to discuss it and yet again no contact..... total joke and services are still not working right

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from York, England

    @virginmedia Thanks for the response. As far as I’m aware I can’t text you so you can run diagnostics. I also can’t call you free. As my phone won’t connect with your network all of a sudden. The phone is fine as the SIM card I had to buy to keep working is having no issues.

  • richardbridge1 Richard Bridge (@richardbridge1) reported from York, England

    @virginmedia since I have moved to you 2 months ago, my TV service has been poor and broadband speed not as promised. This is despite a no of lengthy phone calls. Before I issue formal complaint please can I ask you contact me to resolve Thanks cc @MoneyTelegraph

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from York, England

    @EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    I’ve never had a heartbroken ex (my last was over 30 years ago and it took her months to notice I’d gone) but I imagine it’s a similar experience to leaving @virginmedia - suddenly they’re attentive and concerned, and won’t stop asking me why I left. Bit late for that now, love.

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia getting so sick of having to deal with you. Raised a complaint in August had one missed call in August and a letter in September saying you would get it touch only to be told you are now closing the complaint cause I haven’t spoke to you..... seriously this is a joke

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia Hi so yeah your router will not connect to my pc or laptop unless it physically connected (meaning I had to buy my own Ethernet over power kit) also my TV set top box has been spotty ever since we moved here. The complaint was to see if I can get some form of compensation for the

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    20 minutes and counting on hold because I have to be “transferred to the department that can close accounts.” And @virginmedia are “disappointed” that their appalling customer service is one of the reasons I am closing my account.

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia I don't need for this, how i told the problem not in my house. There is the problem, there is the postcode, the rest is your job

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    I’ve been phoning tech help for years about this, and NOT ONCE have they said that my broadband has been throttled due to over use. Up yours, Virgin Media. 🖕

  • CharleyBeene Charlotte Murray (@CharleyBeene) reported from Copmanthorpe, England

    @virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup

  • adam7485 Adam Thompson (@adam7485) reported from York, England

    @virginmedia my fibre has been down all day so far, area 22. Tests come back as everything is okay... it’s really not

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SLbvdshvh cool boy (@SLbvdshvh) reported

    @virginmedia Your engineer came & said he couldn't insta b/c he couldn't run a wire from our communal corridor. He then lied on his notes on the system saying we rejected his solution. Another engineer was sent out after I phoned up but he was sent on a service visit so had no time to install

  • m_stephens8 macauley stephens (@m_stephens8) reported from Bolton, England

    @virginmedia is the worst for speaking to an actually person🤯 adding packages unauthorised then making the bill nearly double.. jokers

  • mrmrcoleman Mark Robert Coleman in Londinium 🇬🇧 (@mrmrcoleman) reported

    FML @virginmedia not working and call centre recorded message tells me waiting times "Can be up to an hour" #wishmeluck

  • mikast71 mike astley (@mikast71) reported

    @virginmedia Got through after a few days of trying. The setup and use of the new hub3 is really poor and it’s not doing as well as the last one. The support said basically turn it off then in again, surprisingly it’s still the same.....

  • FoodWithAdil Adil (@FoodWithAdil) reported

    @shuhel_miah86 @virginmedia It's not only yours mine is absolutely atrocious its so bad unbelievable

  • iateyourmic Adam Bennett (@iateyourmic) reported

    @shubzee @Hyperoptic @virginmedia That's honestly appalling, especially in 2020. The internet should be treated like an essential utility - you'd never wait two weeks for water repairs

  • crites46 Rick Crichton (@crites46) reported

    @virginmedia We were supposed to be sent two of the new virgin box's and given a different rate, the rate actually doubled which was not what was agreed. The boxes never arrived even though virgin say we have tne and we are using them, we are not and we don't have them.

  • thirdkhantwin Scar (@thirdkhantwin) reported

    @virginmedia you know what makes my day. When your DOGGSHIT broadband service goes down. It's just like wow how crap can a company be at providing it's services 🤩🤩

  • LBismynickname Lorebeth (@LBismynickname) reported

    @virginmedia hello! I need help. I needed to transfer an account to my name as my friend is now leaving the house, so that means i’ll pay for the internet from now on. How can i do that?

  • CTaylorMartin CarolineTaylorMartin (@CTaylorMartin) reported

    @virginmedia The service was interrupted for 9.5 hours. It seems OK today.