Virgin Media

Virgin Media Outage Report in Haxby, City of York, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Haxby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haxby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Haxby, City of York, England 12/11/2024 04:25

December 11: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Haxby, City of York, England

The most recent Virgin Media outage reports came from the following cities: York.

Loading map, please wait...
City Problem Type Report Time
United KingdomYork Internet
United KingdomYork Internet
United KingdomYork TV
United KingdomYork Internet
United KingdomYork Total Blackout
United KingdomYork Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Haxby, England

Latest outage, problems and issue reports in Haxby and nearby locations:

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from York, England

    @EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    I’ve been phoning tech help for years about this, and NOT ONCE have they said that my broadband has been throttled due to over use. Up yours, Virgin Media. 🖕

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    Dry weather: good internet service Rain: internet fails Rain stops: internet back up again @virginmedia “Our service is working fine.”

  • dreadedwhisky Guy Rushworth (@dreadedwhisky) reported from York, England

    @virginmedia Thanks for the response. As far as I’m aware I can’t text you so you can run diagnostics. I also can’t call you free. As my phone won’t connect with your network all of a sudden. The phone is fine as the SIM card I had to buy to keep working is having no issues.

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia I saw the disclaimer. What is really shocking is I’m having to have this out publically with you. Your offshore call centre is not fit to diagnose issues. Every times I’ve called with a major fault I’ve been told there is an area fault and to wait for it to be fixed.

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia Yeah, it said same to me as well, but the problem not in my house. I said : nobody has internet connection who use virgin media in the street! I asked them!

  • lfcemma Emma Puckrin (@lfcemma) reported from York, England

    @virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60

  • richardbridge1 Richard Bridge (@richardbridge1) reported from York, England

    @virginmedia since I have moved to you 2 months ago, my TV service has been poor and broadband speed not as promised. This is despite a no of lengthy phone calls. Before I issue formal complaint please can I ask you contact me to resolve Thanks cc @MoneyTelegraph

  • varney1987 James Varney (@varney1987) reported from York, England

    My buffering problems have reached their peak and now my internet just isn't working. When I renewed my contract I upped my contract so i would t have any buffering. @virginmedia #WasteOfTime #WTF

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia I’ve lodged another complaint for this, not entirely convinced you will fix the issues. Being force to fought up for extra CPE in order to make your piss poor service to work is frankly disgusting

  • fogey Gareth 🇪🇺 (@fogey) reported from York, England

    20 minutes and counting on hold because I have to be “transferred to the department that can close accounts.” And @virginmedia are “disappointed” that their appalling customer service is one of the reasons I am closing my account.

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia I don't need for this, how i told the problem not in my house. There is the problem, there is the postcode, the rest is your job

  • BehavingBeardly BehavingBeardly (@BehavingBeardly) reported from Malton, England

    @Teh_Shaunz0r @VodafoneUK @Plusnet @virginmedia @WeAreOpenreach The response I get a day later.... our systems are down sorry 🤣🤣🤣

  • WMattitude84 Matt W (@WMattitude84) reported from York, England

    Email from @virginmedia saying my bill going up by £3 a month when I’ve had zero service for 28 hours and counting and no service for 10 days of the last month!! Great!

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia I called and they said they try to fix the problem couse it's local problem. So i had true, bit i already don't care couse i ****** up. I wated my time and my money because of this. And you always doing like this every f*cking week

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia well done virgin, moved into new house you come to do the setup and it’s not working right. What a sodding surprise!

  • GergoRagalyi Gergo Ragalyi (@GergoRagalyi) reported from York, England

    @virginmedia Yes i did everything. Still no connection for nobody in the whole street. Sorry couse i couldn't fix it i am not engineer.

  • christ1167 Chris tovey (@christ1167) reported from York, England

    @virginmedia Paying too much. I can't get through by calling 150 on land line get bored after 1 hours and 27 mins of waiting. I want to stay with virgin media as all I watch is eurosport. Help please😁👍

  • Gaarmstrong318 Geoffrey Armstrong (@Gaarmstrong318) reported from York, England

    @virginmedia so pissed off with you now, had a call from your complaints department that ended up with your staff member being RUDE and AGRESSIVE with me! Seriously what ********!

  • christ1167 Chris tovey (@christ1167) reported from York, England

    @virginmedia On the forum one person states: I've rang 150 and have been told that Virgin Media block access to this site which I can't believe given its just a bicycle retailer but I couldn't get any further with that on the phone.  There is are more issues mentioned Kind regards Chris

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GillTurton2 Gill Turton (@GillTurton2) reported

    @virginmedia I work from home and my broadband has been dropping out for days! I have called the customer services 3 times today after waiting for a technician to call ! I never received a call and after my last call have been told there are no appointments until Thursday

  • bitcoin_boris Boris (@bitcoin_boris) reported

    What is the most scary from the experience is no matter if you call them, no matter if you text them, no matter if you broadcast the whole thing on twitter, you cannot get it done. You are not able to Cancel your services at #virginmedia

  • DavidHenry1968 D Henry Plastering (@DavidHenry1968) reported

    Well I take it back what I said about @toobbroadband .Thankfully I stayed with @virginmedia as they couldn’t install it on the day and the customer service is crap at best.Still not heard from them

  • Alexmaytum Alexander Maytum (@Alexmaytum) reported

    @virginmedia The rolling month contracts are really expensive. Your agent just told me there is a fee to cancel early, a fee to transfer the agreement and a fee to move the address of the contract. So it looks like you’re trying to force more money out of students.

  • wbc247uk Graham Moore (@wbc247uk) reported

    @virginmedia The contract had ended and she told you she would not be renewing , YOU decided to start a rolling contract . She did not want the service anymore. We have cancelled the direct debit .

  • ThatGuyNish Nish Sharma (@ThatGuyNish) reported

    @CatrionaShearer @virginmedia Love the fact that Virgin Media’s solution to poor wifi is “is your connection better when wired?” Potentially great service but thief hardware is beyond piss poor. Get yourself an aftermarket wifi router @CatrionaShearer

  • nabboyle Nick B (@nabboyle) reported

    @virginmedia absolutely shocking customer service. Trying to cancel a student broadband account as moved out following uni finishing and after first call cut off after 45 mins now waiting again… 21mins and counting. 0345 cost an all #disgusting

  • bitcoin_boris Boris (@bitcoin_boris) reported

    One more final call for today. Waiting for 36 minutes so far. Is one day enough to cancel your services at #virginmedia ? Let's find out. I advise anyone who is thinking of getting a contract with them to read through my tweet thread.

  • jackjt8 Jack Peters (@jackjt8) reported

    @virginmedia Let's not go into this pointless loop where you deny all reason yet again. Widespread issues reported by so many customers. Just focus on a fix thank you.

  • LinzieM79 Lin (@LinzieM79) reported

    @virginmedia I’m trying to connect a TiVo box that I haven’t used for some time and it won’t connect, please help.