Virgin Media

Virgin Media Outage Report in Upper Poppleton, City of York, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Upper Poppleton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upper Poppleton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Upper Poppleton, City of York, England 06/24/2025 07:25

June 24: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Upper Poppleton, City of York, England

The most recent Virgin Media outage reports came from the following cities: York.

Loading map, please wait...
City Problem Type Report Time
United KingdomYork Internet
United KingdomYork E-mail
United KingdomYork Internet
United KingdomYork Internet
United KingdomYork Internet
United KingdomYork TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Upper Poppleton, England

Latest outage, problems and issue reports in Upper Poppleton and nearby locations:

  • Silverdoor_ silverdoor (@Silverdoor_) reported from York, England

    @virginmedia @kerrylouise15 Same issue (again).

  • SerenaStampfer Serena (@SerenaStampfer) reported from York, England

    Oh god I got a letter saying that CityFibre are going to be digging up my street "soon"(wth does that mean? Next week? Next month?) and I'm dreading it after the awful débâcle of Virgin Media doing the same thing some years ago.

  • annabaxterrr anna (@annabaxterrr) reported from York, England

    @vmbusiness hi, in my student house we’ve been without wifi for 3 days now. i’ve used the website to check the service but it says it is working fine. we’ve now been relying on data for 3 days (which is also v expensive). please help!

  • dashwortley Darren Wortley (@dashwortley) reported from York, England

    @virginmedia Hi. How does an existing customer upgrade from a Tivo box to a 360? I can't find the option anywhere on my online account!

  • IamPaulWhiting Paul Whiting (@IamPaulWhiting) reported from York, England

    @virginmedia It’s been a struggle to check; with no internet… however it first said that there were no issues and now saying it will be out until 3pm. So; a little concerned it will be off and on all day whilst trying to work. Are you able to confirm?

  • IamPaulWhiting Paul Whiting (@IamPaulWhiting) reported from York, England

    Has anyone else on Virgin Media struggled to get online for the past 40mins? Oh, and O2 having no mobile data signal as well? 😡 Great start to a Monday morning.

  • bomberosteve Steven Jackson (@bomberosteve) reported from York, England

    @virginmedia Hi my Mum is going into a care home on Monday can you let me have a contact number so I can cancel her landline please .

  • filipino_chino Filipino Chino (@filipino_chino) reported from York, England

    @OneDirtyGooner @TalkTalk Virgin media retail are pants, I would be taking Virgin Media Business which have a 72 SLA (fix time) - I have this in other properties already

  • camelsbestmate Will Gordon (@camelsbestmate) reported from Thorner, England

    @virginmedia I was told someone would be in touch within 48 hours... That was on Monday. Absolute shambles of a customer service department.

  • Flossy8386 Deborah Jefferson (@Flossy8386) reported from Copmanthorpe, England

    @virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!

  • stevebourne33 stevebourne (@stevebourne33) reported from York, England

    @virginmedia are servers down as my chat online not working on app.

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia But you are judged by the level of service you actually provide - we all aim high but @virginmedia has missed the mark 12960 minutes!!!

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia Thanks for your advice about the forums. A very helpful person tried to help but apparently no result. I called 789 again today. A ticket has been raised 3-5 days before I get a result. THREE TO FIVE DAYS is not acceptable. OFCOM says I should get a code with A MINUTE

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia 24 to 48 hours to obtain a PAC code from you is not acceptable. Why are your systems not working? I tried using a text message but directed to make a quick phone call. After 20 minutes (quick?) on a call I’m told your system is generating error codes.

  • MattAtko Matt Atkinson (@MattAtko) reported from York, England

    @virginmedia @VirginMedia_TV broadband and TV down again in YO31, for 24hrs….the worst service ever….do you even care? Compensation is rubbish, and does not cover lost earnings and enjoyment.

  • barstep Barrie J Stephenson (@barstep) reported from York, England

    @virginmedia Your service, (Broadband, TV and Phone) is off again - the third time this week with extended out of service notices on your status update page. This is unacceptable when so many people are working from home. Why is this happening so frequently?

  • goldywankanobi mark goldthrope (@goldywankanobi) reported from York, England

    @novahob @virginmedia No @virginmedia will cross the line 1st then get done for cheating! Worst customer service ever total let down! Never ever go back

  • DaviesDickie Richard Davies (@DaviesDickie) reported from Upper Poppleton, England

    @virginmedia Not good enough! I cannot work from home for 28 days with this service! Why should I pay for this? @VirginMediaCorp @schuelel. Would appreciate someone dealing with my issues.

  • bruce_mcdowell Bruce McDowell (@bruce_mcdowell) reported from York, England

    @virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SPAWN_UKUK SPAWN (@SPAWN_UKUK) reported

    @virginmedia In the Walsall area there's a problem every week. Whats going on?

  • SPAWN_UKUK SPAWN (@SPAWN_UKUK) reported

    @virginmedia Yes in my area there are issues. The problem is this is every week now. Why does my area have so many problems?

  • SPAWN_UKUK SPAWN (@SPAWN_UKUK) reported

    @virginmedia Hello why in my local area of Walsall is there problems with my Internet? This is a regular thing now every week or so. Even as I type my WiFi is off again. Please tell me what's going on

  • TooSensibleToo IanM (@TooSensibleToo) reported

    Piss poor service... Is it @virginmedia or @Spotify?

  • spartserio addy (@spartserio) reported

    @virginmedia HOW THE HELL DO I SPEAK TO A MEMBER OF CUSTOMER SERVICE??? 5mins with this stupid AI call just for it to provide no help. NO WAY IM GOING TO RENEW UNLESS YOU HELP

  • jasmine05863025 jasmine (@jasmine05863025) reported

    @virginmedia how long is your internet going to be down for this time? Don’t say check the app as that is about as useful as a fart in a jam jar!

  • BiscuitCollect1 BiscuitCollector (@BiscuitCollect1) reported

    @virginmedia I was given a direct line to the UK call centre by your legal team a few years back unfortunately I've lost it and need it to discuss issues I'm having currently. If you could supply me with that number again it would be helpful.

  • EKSteeler Gary Anderson (@EKSteeler) reported

    @virginmedia i said i wished to make a complaint he said he deals with the complaints and it wouldnt help 🤷

  • EKSteeler Gary Anderson (@EKSteeler) reported

    @virginmedia hi i have just had the most incredible discussion with Mitchell in your downgrade team. Ive been a customer for 26 yrs moving house to a n area with no virgin media. He was exceptionally unhelpful and showed no customer empathy at all. Will never be back

  • Stclaudius claudiuso (@Stclaudius) reported

    @virginmedia I don't have a phone number or account number with you so instead of spending 5 minutes with an AI to get a new package I'm going to go with Sky. Fix your ******* customer phone service