Virgin Media Outage Report in Upper Poppleton, City of York, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upper Poppleton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upper Poppleton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Upper Poppleton, City of York, England
The most recent Virgin Media outage reports came from the following cities: York.
| City | Problem Type | Report Time |
|---|---|---|
 York |
Internet | |
| York |
TV | |
| York |
Wi-fi | |
| York |
Phone | |
| York |
Internet | |
| York |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Upper Poppleton, England
Latest outage, problems and issue reports in Upper Poppleton and nearby locations:
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Deborah Jefferson
(@Flossy8386) reported
from
Copmanthorpe, England
@virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!
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Paul Whiting
(@IamPaulWhiting) reported
from
York, England
Has anyone else on Virgin Media struggled to get online for the past 40mins? Oh, and O2 having no mobile data signal as well? 😡 Great start to a Monday morning.
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia Thanks for your advice about the forums. A very helpful person tried to help but apparently no result. I called 789 again today. A ticket has been raised 3-5 days before I get a result. THREE TO FIVE DAYS is not acceptable. OFCOM says I should get a code with A MINUTE
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia Your service, (Broadband, TV and Phone) is off again - the third time this week with extended out of service notices on your status update page. This is unacceptable when so many people are working from home. Why is this happening so frequently?
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Matt Atkinson
(@MattAtko) reported
from
York, England
@virginmedia @VirginMedia_TV broadband and TV down again in YO31, for 24hrs….the worst service ever….do you even care? Compensation is rubbish, and does not cover lost earnings and enjoyment.
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Bruce McDowell
(@bruce_mcdowell) reported
from
York, England
@virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please
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Steven Jackson
(@bomberosteve) reported
from
York, England
@virginmedia Hi my Mum is going into a care home on Monday can you let me have a contact number so I can cancel her landline please .
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Will Gordon
(@camelsbestmate) reported
from
Thorner, England
@virginmedia I was told someone would be in touch within 48 hours... That was on Monday. Absolute shambles of a customer service department.
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia 24 to 48 hours to obtain a PAC code from you is not acceptable. Why are your systems not working? I tried using a text message but directed to make a quick phone call. After 20 minutes (quick?) on a call I’m told your system is generating error codes.
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.
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mark goldthrope
(@goldywankanobi) reported
from
York, England
@novahob @virginmedia No @virginmedia will cross the line 1st then get done for cheating! Worst customer service ever total let down! Never ever go back
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Filipino Chino
(@filipino_chino) reported
from
York, England
@OneDirtyGooner @TalkTalk Virgin media retail are pants, I would be taking Virgin Media Business which have a 72 SLA (fix time) - I have this in other properties already
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Phil Bixby
(@PhilBixby) reported
from
York, England
@jamesnewton_me @LindaHurrell @virginmedia Well, don't feel too bad since you're clearly not alone! If they've not delivered a working service can you switch without penalty?
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Jamie ✈️
(@onthelandline) reported
from
Wetherby, England
@virginmedia Not good when a customer has just negotiated a new deal though. As long as your shareholders pockets are well filled I guess 👍
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James Dickinson
(@nettlyork) reported
from
York, England
@virginmedia You at 16:05, Jan 25: I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503
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Paul Whiting
(@IamPaulWhiting) reported
from
York, England
@virginmedia It’s been a struggle to check; with no internet… however it first said that there were no issues and now saying it will be out until 3pm. So; a little concerned it will be off and on all day whilst trying to work. Are you able to confirm?
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stevebourne
(@stevebourne33) reported
from
York, England
@virginmedia are servers down as my chat online not working on app.
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Richard Davies
(@DaviesDickie) reported
from
Upper Poppleton, England
@virginmedia Not good enough! I cannot work from home for 28 days with this service! Why should I pay for this? @VirginMediaCorp @schuelel. Would appreciate someone dealing with my issues.
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James Dickinson
(@nettlyork) reported
from
York, England
@virginmedia I cannot get through to your call centre. Please accept this message and confirmation as of 28 days to terminate my account with you as of January 25th 2020. Account number 724766503
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia But you are judged by the level of service you actually provide - we all aim high but @virginmedia has missed the mark 12960 minutes!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sheila Bell
(@piperj50) reported
@virginmedia @sith_hypno She doesn't work as she is full-time carer for her son.
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Brian mcgee
(@Brianmc39294204) reported
@virginmedia It’s not the fact of when someone can come out that’s my main bugbear it’s the fact that every time there is work on the nearby estate we lose service of one of our services for long periods of time (in this case several days)
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Helen Ruggles
(@HelenRuggles3) reported
@virginmedia You still haven’t followed any complaint code of practise you have used lies and not even investigated i N classed vulnerable and under equality law you should have a meeting with us I got mr Dodds reject our email
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UU MartyFGC
(@Poles72) reported
@andrewportess @virginmedia Sometimes the fix times slip
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Oliver Ivey
(@IveyOliver) reported
@virginmedia I move abroad and you stick me with £280 for the privilege. Had issues with the internet not working through the house but you couldn't do anything and now this. #virginmediasuck
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David Pringle
(@dave1pringle) reported
@virginmedia Don’t be sorry, sort my internet stability out. And send me another pod, save me calling back.
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Graemehausen
(@mightykotor) reported
@virginmedia I know the comp policy, hence why I stated it. Not telling users the fault is largely unhelpful. I should try that at work... Sorry, end user, there's a fault, not telling you what it is, but we'll fix when we can. Not good enough VM.
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Chetty
(@supasaffa) reported
@virginmedia Virgin media is absolute rubbish and treat customers like crap
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c k
(@ck19512697) reported
@virginmedia Can you please answer why the customer service manager did not call me when I was told they would? Was told up 24 hours, received no call or even a voicemail.
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Dave Harrison-Ward Photography
(@davehwphoto) reported
@virginmedia Hi there, I'm not sure your complaints form is working, out of 3 attempts to raise a complaint only one has registered. I asked for someone to call me to discuss and I got a text asking me to call you?! How can I escalate this?