Virgin Media Outage Report in Upper Poppleton, City of York, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upper Poppleton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upper Poppleton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 09:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Upper Poppleton, City of York, England
The most recent Virgin Media outage reports came from the following cities: York and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 York |
Wi-fi | |
| York |
Internet | |
| York |
Internet | |
| York |
TV | |
| York |
Internet | |
| York |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Upper Poppleton, England
Latest outage, problems and issue reports in Upper Poppleton and nearby locations:
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Phil Bixby
(@PhilBixby) reported
from
York, England
@jamesnewton_me @LindaHurrell @virginmedia Well, don't feel too bad since you're clearly not alone! If they've not delivered a working service can you switch without penalty?
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Paul Acko
(@wolves1965) reported
from
York, England
@virginmedia Have you any current problems in the YO30 area ? My broadband keeps going off and has done for around a week now. Getting through to your support line is almost impossible. Been a customer of yours since you started. Please advise !
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Checked all rooms - this is a small detached house - every room says cannot receive a signal except the living room. A conservatory is in direct sight of the Hub and maybe only 10 meters away; Kitchen Same distance with just one wall. In every room, it recommended a booster .
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Driver Col.....
(@col456ander) reported
from
York, England
@virginmedia WTF is going on, 4 times this evening my connection has dropped!!
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Chad
(@ChadIssac_) reported
from
York, England
@virginmedia My internet is down and I need someone to ring me ASAP I am a key worker and need WiFi to have access to my laptop for work. This is ridiculous
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Adam Wilson
(@MadAsAfwog) reported
from
York, England
@FreezoneIsm @RyanMoss96 @ligomersall @ChrisJonesInuk @GaryLineker Doesn’t help with the broadcast of programs about life on the dole showing a minority of people playing the system....clearly not working but with sky AND virgin tv....no wonder people can’t understand when they are fed this from the media..
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Internet in LS22 been on and off all day. Has been down totally since 7.00 pm. Poor service for several weeks. What is going on with Virgin’s 200 mbps fibre broadband?
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dan bell
(@danobell) reported
from
Haxby, England
@virginmedia I have no tv or internet I’m in york. Funny how I can’t get hold of technical support but yet you lot can ring me trying to get me to “upgrade” my tv package.
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Chad
(@ChadIssac_) reported
from
York, England
@virginmedia WiFi down AGAIN in YO10 you’re a joke literally 2nd day running
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Jamie ✈️
(@onthelandline) reported
from
Wetherby, England
@virginmedia Not good when a customer has just negotiated a new deal though. As long as your shareholders pockets are well filled I guess 👍
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Hayley Dumont
(@knitting_tsuki) reported
from
York, England
@virginmedia The service is slow (even sitting next to router I get <50Mbps) and drops out frequently but irregular intervals & not linked to usage. Has been getting worse since we renewed in June.
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Jamesrodgers
(@Jamesro17879287) reported
from
York, England
@virginmedia Wouldn’t bother it will probably cut out half way through.
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Hayley Dumont
(@knitting_tsuki) reported
from
York, England
@virginmedia I’ve just been on hold for AN HOUR and then you cut me off. This is terrible customer service! How am I supposed to get hold of someone to discuss the problem I’m having with my broadband?
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Richard Bridge
(@richardbridge1) reported
from
York, England
On the subject of horrendous customer service, just been told by @virginmedia as I ordered an upgrade to my broadband speed, it means for next week, my speed will be slower than it was in the beginning. And that’s after a 20 min call yesterday, and a 45 minute call today 😬😬😬
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Abii🌺
(@ThatGirIAbii) reported
from
York, England
@GriffPlays @virginmedia Virgin media on that tiktok trend. Practicing the one where you flick the lights off and on. There's one idiot in the corner turning the internet off and nobody noticed yet. Bet.
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Sky Filming
(@SkyFilming) reported
from
York, England
Lol @virginmedia internet down and their website service status page is also down. 😂
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Paul Acko
(@wolves1965) reported
from
York, England
@virginmedia Not good at all. Finally got through to your customer support and they are sending out a new super hub. Fingers crossed this does the trick 🤞🏼
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Nathan
(@yorker_old) reported
from
York, England
@virginmedia Yes done all the checks. I would not be able to get 50mb down load if it was not set up. Upload is 0.5mb. Can be intermittent also. Help!
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia This is a small house, I have not had this problem in the 5 years we’ve had Virgin and, unfortunately, I cannot afford an extra £3 per month to see whether a booster is a solution.
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Only just seen your reply. Intermittent Friday morning but never as good as it should be!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Linzi Mackie
(@LinziMackie) reported
@virginmedia Trying to chat online as WiFi is down today. Bit of feedback, that service is not ideal for someone with neurodiverse condition, 6 questions fired out one after the other with nowhere near enough time to answer 😣
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CloudYoshimoto
(@cloudyoshimoto) reported
@virginmedia They are doing the default, making me reboot the box which i already done afyer last nights issues. Admitedly it did sort out the latency times, but as u can see 0830 packetloss is at 20% til present and today MS teams audio/video is cutting out which proves virgin issue.
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Damien.
(@dcb72) reported
am not best pleased with @virginmedia in the uk. we told them my mum had passed and needed to pass the account as it was to my dad. they then told us this was possible but there would be a larger bill to cover the use of service from mam to dad. this isn't acceptable
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Aslisho Qurboniev
(@aslishahqurbani) reported
@virginmedia Here is the customer number: 076224001. You should have all the communications and email records and maybe you are willing to make this right. It has been an extremely frustrating experience.
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Julie Bellingham
(@julie_bee) reported
@virginmedia are there issues in OX11? I don’t have wifi so I can’t check your online checker…
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Linzi Mackie
(@LinziMackie) reported
@IronWorks1990 @virginmedia Don’t go for the 360, I can never watch anything reliably on mine, signal isn’t strong enough, wish I’d stayed with the V6 😣
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Giedre Clarke
(@zemuogele83) reported
@virginmedia Numerous times. Last time few days ago. You are saying no issues with signal coming to router. But WiFi keeps dropping out numerous times a day. You said that you can't guarantee WiFi signal strength due to walls etc. However my router is right next to me..
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Dean Watson
(@deano1772) reported
@virginmedia is the system down???? I have no connection and I’m trying to work.
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Tricia 💙
(@LawTRICIA) reported
@virginmedia No lights showing issue
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Mark
(@markwarne) reported
@virginmedia I called 150 and this was the automated message. I noticed that someone else in the KT4 area had also tweeted that they had the same issue.