Virgin Media Outage Report in Upper Poppleton, City of York, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upper Poppleton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upper Poppleton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 17: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Upper Poppleton, City of York, England
The most recent Virgin Media outage reports came from the following cities: York.
| City | Problem Type | Report Time |
|---|---|---|
 York |
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| York |
Internet | |
| York |
TV | |
| York |
TV | |
| York |
Internet | |
| York |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Upper Poppleton, England
Latest outage, problems and issue reports in Upper Poppleton and nearby locations:
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silverdoor
(@Silverdoor_) reported
from
York, England
@virginmedia @kerrylouise15 Same issue (again).
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Serena
(@SerenaStampfer) reported
from
York, England
Oh god I got a letter saying that CityFibre are going to be digging up my street "soon"(wth does that mean? Next week? Next month?) and I'm dreading it after the awful débâcle of Virgin Media doing the same thing some years ago.
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anna
(@annabaxterrr) reported
from
York, England
@vmbusiness hi, in my student house we’ve been without wifi for 3 days now. i’ve used the website to check the service but it says it is working fine. we’ve now been relying on data for 3 days (which is also v expensive). please help!
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Darren Wortley
(@dashwortley) reported
from
York, England
@virginmedia Hi. How does an existing customer upgrade from a Tivo box to a 360? I can't find the option anywhere on my online account!
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Paul Whiting
(@IamPaulWhiting) reported
from
York, England
@virginmedia It’s been a struggle to check; with no internet… however it first said that there were no issues and now saying it will be out until 3pm. So; a little concerned it will be off and on all day whilst trying to work. Are you able to confirm?
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Paul Whiting
(@IamPaulWhiting) reported
from
York, England
Has anyone else on Virgin Media struggled to get online for the past 40mins? Oh, and O2 having no mobile data signal as well? 😡 Great start to a Monday morning.
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Steven Jackson
(@bomberosteve) reported
from
York, England
@virginmedia Hi my Mum is going into a care home on Monday can you let me have a contact number so I can cancel her landline please .
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Filipino Chino
(@filipino_chino) reported
from
York, England
@OneDirtyGooner @TalkTalk Virgin media retail are pants, I would be taking Virgin Media Business which have a 72 SLA (fix time) - I have this in other properties already
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Will Gordon
(@camelsbestmate) reported
from
Thorner, England
@virginmedia I was told someone would be in touch within 48 hours... That was on Monday. Absolute shambles of a customer service department.
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Deborah Jefferson
(@Flossy8386) reported
from
Copmanthorpe, England
@virginmedia I’m unable to log into my ntlworld email. Any idea why?? Says my password is incorrect but when I try change it, it then says my email address doesn’t exist. Help please! Trying to plan my nans funeral and all my emails go to that account!
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stevebourne
(@stevebourne33) reported
from
York, England
@virginmedia are servers down as my chat online not working on app.
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia But you are judged by the level of service you actually provide - we all aim high but @virginmedia has missed the mark 12960 minutes!!!
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia It’s now the 9th day since I requested a PAC code from VM. So I filed a complaint, spoke to OFCOM and within an hour I had my PAC code. My faith in VM is zero - my faith in OFCOM is 10 out of 10.
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia Thanks for your advice about the forums. A very helpful person tried to help but apparently no result. I called 789 again today. A ticket has been raised 3-5 days before I get a result. THREE TO FIVE DAYS is not acceptable. OFCOM says I should get a code with A MINUTE
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia 24 to 48 hours to obtain a PAC code from you is not acceptable. Why are your systems not working? I tried using a text message but directed to make a quick phone call. After 20 minutes (quick?) on a call I’m told your system is generating error codes.
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Matt Atkinson
(@MattAtko) reported
from
York, England
@virginmedia @VirginMedia_TV broadband and TV down again in YO31, for 24hrs….the worst service ever….do you even care? Compensation is rubbish, and does not cover lost earnings and enjoyment.
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Barrie J Stephenson
(@barstep) reported
from
York, England
@virginmedia Your service, (Broadband, TV and Phone) is off again - the third time this week with extended out of service notices on your status update page. This is unacceptable when so many people are working from home. Why is this happening so frequently?
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mark goldthrope
(@goldywankanobi) reported
from
York, England
@novahob @virginmedia No @virginmedia will cross the line 1st then get done for cheating! Worst customer service ever total let down! Never ever go back
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Richard Davies
(@DaviesDickie) reported
from
Upper Poppleton, England
@virginmedia Not good enough! I cannot work from home for 28 days with this service! Why should I pay for this? @VirginMediaCorp @schuelel. Would appreciate someone dealing with my issues.
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Bruce McDowell
(@bruce_mcdowell) reported
from
York, England
@virginmedia morning, try to help my elderly mum out, WiFi has been off since last Friday, she also out of contract and we can’t get through to any advisor? Help please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The EA 🇬🇧🏴🇺🇸🇮🇱 #FBAH
(@No_Bikers) reported
@virginmedia Thanks, there was nothing listed. However I discovered via local media there was a major outage near Dumbarton, however there was nothing on the website or app. The call centre didn't know either. Lasted most of the day. Pretty poor Comms.
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Ed Thomson
(@ThomsonEdwint) reported
@virginmedia why have you changed the way I access my account on trying to login into Virgin Media? You are asking for a second e mail address to access! I don’t have one . No other options.
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Craig Mansfield
(@CraigMansfield0) reported
@virginmedia no communication on outage in Dumbarton from virgin media directly. Outage since 12pm. What is going on
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Chris Denton
(@dishesrdone74) reported
@virginmedia my skysports app is not working. It asks me to sign in then verify my email address then won't let me in? Help please.
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Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia having completed the recent security update, I am unable to login to skysports app via the virginmedia 'button' on my android tablet as the link is not working. Any ideas?
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Linda Lou
(@Lindalou0207) reported
@virginmedia sort out your links on the new My Virgin Media and My 02, the verification email takes ages to come through and the passkey link doesn't work, an hour of my time wasted trying to verify my account.
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Amanda Beesley
(@Amanda20125308) reported
Worst customer service ever from @O2 Raised a complaint, several weeks later they tried to contact me but I was driving so they closed the complaint!!!! And all of this is due to the incompetence of the staff at the Livingston branch 😡 @virginmedia
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Audere Est Facere
(@RobRollin2) reported
@Tramzadol @virginmedia @VodafoneUK Honest i think the constant time changes are pissing me more than the actual outage! Its crazy bad!. Have you done the compo thing online? Make sure you do mate.
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Audere Est Facere
(@RobRollin2) reported
@Tramzadol @virginmedia Honest its a joke. Never had a issue with @VodafoneUK , i need to beg forgiveness and go back ASAP!!!!.
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Phil Halshaw
(@Phil0266) reported
@virginmedia Hi @virginmedia it is now over 2 days since I have been unable to login in to my virgin media account or access Sky Sports via the Sky Sports App or via internet. When will this be fixed and where is the communication explaining the fault.