Virgin Media Outage Report in Wetherby, City and Borough of Leeds, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wetherby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wetherby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wetherby, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Harrogate and Leeds.
| City | Problem Type | Report Time |
|---|---|---|
 Harrogate |
Internet | |
| Leeds |
Internet | |
| Leeds |
Total Blackout | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wetherby, England
Latest outage, problems and issue reports in Wetherby and nearby locations:
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia You talk about SLA what about telling and training your staff about SLA and not to blatantly lie to customers in order to end and move on to the next customer... why can’t you lt do that! Instead of pontificate to me as a customer on SLA guidelines!
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have already spoken to your team, and if you look down my twitter feed, it has been 4 months of me just messaging you guys in regards to this, my internet dosen't work, and I want the issue resolved. And I am just told either someone will call me back or to just sit and wait
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I want to discus my complaint with someone, you guys are constantly breaking promises, I've spent way too much time trying to sort this out now.
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Charlotte Murray
(@CharleyBeene) reported
from
Copmanthorpe, England
@virginmedia 50 minutes on the phone. 6 operatives. Nobody can tell me when the fibre will be fixed. First today. Then Monday. Then the 17th. Then the 22nd. Then the 17th again. Like I said - a shambles. Service cancelled. @Ofcom @bt_uk @SkyMediaUK #hitmeup
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have attempted to do this, but due to my internet connection being down, I was unable to talk to anyone
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia @virgin @richardbranson @BBCWatchdog Yet again virgin media has Reneged on a promise! I was assured that someone was going to call me back today at 11 o’clock and now at the time of typing this it’s 1:10 customer service is nil! All they want is my money.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia No I submitted a complaint form yesterday but I’m unsure if it was sent. I never received a ref number so I do doubt if it submitted successfully,
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Chris Johnson
(@Chris_Johnson85) reported
from
Leeds, England
@virginmedia Yes both wired and wireless items are not working. I have rebooted the router and it makes no difference im still on hold as well we are now hitting the 45 minute mark!!
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia And this is how you can get away with blue murder because it not consecutive interruptions but in my case it was in September and you move the parameters to suite your statistics even when I complained that my entire weekend with out internet and limited tv service
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Alistair
(@Alistair_____xd) reported
from
Leeds, England
@virginmedia It is for my boradband connection, I already have a complaint logged about it, just sick of spending my life on hold to you guys.
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Holly Staveley
(@holly192306) reported
from
Leeds, England
@mrsjackson2205 @virginmedia This is the reason we cancelled with them. We had an on going complaint for around 6 months!! Terrible company so glad we got rid! You cannot talk to anyone on the phone and when you do they are as much use as a chocolate fire guard!
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Adam Potter
(@adamptr92) reported
from
Gildersome, England
@BBCWatchdog Virgin Media - great when it works, and super quick. However, lots of outage, awful customer service and no form of compensation for prolonged loss of service despite promises. I will not be renewing at the end of the contract!
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia There is an SNR issue in my area,been going on since May, logged a complaint or two in regards to the matter, and it still goes down. Customer service team don't seem to care about it and just tell me to sit and wait for it to come up. Nothing they can do help me. 😠😠
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia Which was lies on the onset I was on the phone at one point 5 hours of calls was made by me call virgin media customer service.... no one offered a call back once!
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jim petticrew
(@jimp1822) reported
from
Leeds, England
@virginmedia , what a terrible service, without broadband again, been over a week now customer service non exsistant. Looks like I’ll be giving @skyUK a call
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia someone was supposed to have called me today at 11. What a surprise again no one has called me back! Disappointed and disgusted by the lack of customer service.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia You expect me to pay £70+ per month on the dot or you’ll cut me off... if I complain about lack of internet and tv people at virgin media drag their backsides not to help or compensate us customers when it goes horribly wrong but you’ll demand to be paid in full every month !!
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James Nemeth
(@James1Nemeth) reported
from
Leeds, England
@virginmedia 2nd weekend in a row where there is a problem in my area with the Internet! This is ridiculous
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have tried everything when it comes to the connection, this is an SNR issue at the exchange meaning my internet intermittently fails. I have been told there is nothing I can do to restore my internet connection apart from getting my internet from another provider
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginnightmare @virginmedia I’ve gone to @BBCWatchdog you should do too! And the more of @virginmedia customers complain they might have to actually do something! And to stop their so called customer services lies! They need to held accountable for what they do and in many cases don’t do.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicki Rogers
(@NickiRogers) reported
@virginmedia You have not only lost my parents as your customers, you have lost any opportunity of regaining my custom which is more lucrative, when my current deal ends. This is shocking customer service
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Nicki Rogers
(@NickiRogers) reported
@virginmedia V unimpressed. Your agent has advised that regardless of calling in Feb to cancel following notificaiton of price rise, notice will only start today and am expected to pay bill for April and into May - this will be challenged. Really shocking example of customer service
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Ade
(@TTG_Storm72) reported
@virginmedia No error codes just flickers and only way to fix is unplug and then plug in HDMI cable which stops it .We have swapped cables and ports and still flickers the first time the box is turned on
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nexra
(@n3xra) reported
@MissVJFxx @virginmedia i literally can’t even ply imssg 8ball bc its so slow😭 we literally have like the fibre one too
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Richard Taylor
(@voxterrier) reported
@virginmedia I'm still using the email addresses. I've had no problems.
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Nick🌟
(@xNickStar) reported
@virginmedia I have checked this link too, it was no help. Calling support also yielded no results. Wifi has crashed 3 times just today.
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Alex McCreddie
(@Alexmary24) reported
@virginmedia why is our internet connection so unstable in SW19? It's making life very difficult.I wish we 'd stayed with BT it worked all the time.
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Victoria Firth
(@MissVJFxx) reported
@DavidHu90497109 @virginmedia they don't give a ****, just take our money.
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Matt
(@Matt48200234) reported
@virginmedia you owe me money you have my phone and refuse to pay that is theft.I will make sure everyone knows as per ofcom rules they can cancel contracts free of charge as you are upping your prices in April,terrible staff,no call backs,no solution no help,no loyalty.Furious
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Richard Taylor
(@voxterrier) reported
@virginmedia Aha. In the dial-up era! I thought it might be a way round the email problem. OK fair enough.