Virgin Media Outage Report in Wetherby, City and Borough of Leeds, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wetherby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wetherby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wetherby, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Harrogate, Pudsey, and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds
|
15 hours ago | |
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Leeds
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Internet | 16 hours ago |
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Leeds
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Wi-fi | 17 hours ago |
|
Leeds
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Internet | 3 days ago |
|
Leeds
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TV | 5 days ago |
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Leeds
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TV | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wetherby, England
Latest outage, problems and issue reports in Wetherby and nearby locations:
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Katie 🖤 (@katiewood91) reported from Leeds, England@MAdryjek @virginmedia I had exact same thing in the same area. Kept ringing to be told it was an outage in the area and to be patient, repair date after repair date. Eventually someone listened and got an engineer, turned out after all that, it was a faulty cable in the router (only joined in July)
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Charlotte 💎 (@charldimond) reported from Leeds, England@virginmedia No broadband LS134SX - have run test and checked service status to no avail.
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Lucy (@lshudall) reported from Gildersome, England@virginmedia The service status page says there are no known issues with broadband, but i still have no service and there's no option to receive updates
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spencer robertshaw (@spenrobertshaw) reported from Leeds, England@sirsimon2b @YODELhell @virginmedia Yodel are terrible
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Sarah Devall (@SarahDevall) reported from Leeds, England@ohhollygosh @amy_everett_ @virginmedia Stuff like this makes me block numbers. Great customer service revolves around your customer’s needs and wants. The customer tells you they’ll call you, don’t pester as they will do transactions their way (web chat, app, website etc.) companies need to listen to their customer
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Lucy (@lshudall) reported from Gildersome, England@virginmedia On the online chat, the response was that there's no ETA for the fix, and service will be intermittent until the 3rd. It's not really good enough, as I need the wifi for work.
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Lucy (@lshudall) reported from Gildersome, England@virginmedia On the online chat, the response was that there's no ETA for the fix, and service will be intermittent until the 3rd.
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Lucy (@lshudall) reported from Gildersome, England@virginmedia There's a pre-recorded message when we ring up saying that engineers are working on it, but there's no estimated fix time
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👻 Ghosty Gò.Ó 👻 (@ataraxianautist) reported from Leeds, England@gffcontwitch @virginmedia Many times the front line staff or "apologists" as I call them are out of their depth. There is no such as customer service any more so I repeatedly ask, just put me on with a supervisor and they are just there to deny and indemnify.
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Adam Potter (@adamptr92) reported from Gildersome, England@virginmedia more of the same for the whole weekend - annoying, as I can't watch anything online, but totally inconvenient because I cannot complete the work I need to do. Phoned your helpline - they couldn't tell me what the issue was. *should* be fixed by the 14th. 1/2
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Phil Hardaker (@philjh1975) reported from Shadwell, England@virginmedia nice of one of your cancellations team to just put the phone down on me when I asked them to confirm I’d have something in writing to show the date I’d be leaving you. Never mind the additional service you put on without my permission that he let slip.....
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Shauny P ♈️ 🏴 ⚽️ 🎶 (@shaunyp8471) reported from Leeds, England@virginmedia Look I’m not doing that. This isn’t an account specific issue. I worked in the Digital Management Centre in Langley for a decade until made redundant 2 years ago so it needs passing to the VOD department to investigate.
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John Rogers (@revdjollyjohn) reported from Leeds, EnglandWhat is going on @virginmedia Broadband down yet again LS16 - Diabolical service in this area - Please fix it properly
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Andrew Davies (@leftfield289) reported from Leeds, England@virginmedia just to remind you and I everyone else your customer service is the worst in the U.K. in my experience
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Simon Price (@SimpleBrummie) reported from Leeds, England@virginmedia I have already tried that and it says there isn’t any network fault. However there is nothing wrong with the setup as it was working this morning, it’s also the second time it’s stopped in the last few weeks
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Lucy (@lshudall) reported from Gildersome, England@virginmedia The wifi still doesn't work. please can you confirm when this will be fixed
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Richard Armistead (@trickyr1) reported from Leeds, England@virginmedia 3 weeks broadband been not working. LS13. Still getting same recorded message that it’ll be fixed by 12pm. Any truthful update would be appreciated.
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Vicky Miller (@Millerbird78) reported from Gildersome, England@virginmedia Yes please do! Am sure I would feel less frustrated if the communication was better & not me having to check or chase for updates. Thanks for your help this evening :-)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dinsey (@OfficialDinsey) reported@JamesLu7980808 @virginmedia Oh no no no. What you do here is you go all the way through to cancel and enter your 30 days notice, knocking back all offers. Then wait til the retentions team call you with something far better.
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Peter D-D (@pdonduncan) reported@virginmedia Apparently the Resolution team tried to phone me on the landlines to tell me that there isn't a loss of service but say I didn't answer. Well of course of course I didn't answer because there is a total loss of service! Oh the irony!
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BlissSemplis (@BlissSemplis) reported@virginmedia Landline down in HA5, no dial-tone, attempts to call the no. give an "invalid number" message. I logged a fault and engineer booked Just had a msg saying the engineer's cancelled, it's an area fault Status check on VM website says no problems. Is there an area fault?
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Peter D-D (@pdonduncan) reported@virginmedia I have phoned the helpline again but can't get to speak to the Resolution team. They are still in hiding. My complaint has been escalted to Offcom. I find it incredible that VM won't even acknowledge a loss of service for period of 4 months.
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Tony Swanson (@Donswanny) reported@JamesLu7980808 @virginmedia Sky is better, Virgin are just bandits living off their cable speed, customer service is brutal If you need the speed, look at Shell or BT who have high speed fibre and some good deals
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GeekMeetsWorld🏳️🌈 (@GeekMeetsWorld) reported@virginmedia Are there broadband issues in b14? People on phone say there is, but your service check says there isn’t?
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Anne Poole (@AnnePoo02629578) reported@virginmedia you have left an elderly relative (mid-nineties) of mine without a telephone since November 19th last year. All over the festive period! They rely on their phone line for an emergency alarm too. You are despicable.
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fiona hinchcliffe (@hinch71) reported@virginmedia We have no service, no internet or tv!
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🍥 (@LenFPS) reportedSwear I’m always here atleast once a week going on about Virgin Media being one of the if not the worst internet provider around. Casually on 600mbps download whilst genuinely getting 0.04 upload. Moving out soon, get me off this absolutely ********* of a provider.
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NikB (@NikB39792668) reported@virginmedia what's happening? I've had not Broadband, TV or Phone since yesterday. You app just keeps saying "we're investigating an issue in your area" and the estimated time constantly changing. Now saying 9am tomorrow. Ridiculous service.