Virgin Media Outage Report in Pudsey, City and Borough of Leeds, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pudsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pudsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Pudsey, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Bradford, Halifax, Huddersfield, Batley, Bingley, Wakefield, Dewsbury, Cleckheaton, Liversedge, Keighley, Mirfield, Shipley, Brighouse and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Total Blackout | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
Total Blackout | |
| Leeds |
Internet | |
| Leeds |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pudsey, England
Latest outage, problems and issue reports in Pudsey and nearby locations:
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia Affordable broadband price that doesn’t keep going up and up without any improvement in service.
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Chunknchops
(@Chunkandchops) reported
from
Greetland, England
@virginmedia hopeless service, internet useless...if someone monitors this site can they please explain how we get an engineer to come and sort the problem out
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia Yes after 1.5 days I heard from tech team who said I need faster broadband, they put me in queue for customer relations who upgraded me last night but today we've lost internet 4 times 🤬 Will give it another day but probs spending tomorrow night onwards trying to get through 😡
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Andy Pearson
(@Podder51) reported
from
Huddersfield, England
@virginmedia How do I get hold of them your web site makes it very difficult to talk to anyone, just directs you to FAQ, “how did we do did they help “ NO!
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Nick Vidamour
(@nickvidamour) reported
from
Bradford, England
@SarahJChadwick @SophiePorley @virginmedia Even virgin engineers say don’t use their router, it’s awful. Shouldn’t be like that at all..
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James Bushnell Snr
(@jamesb338) reported
from
Huddersfield, England
@virginmedia I've done this and no one can help me I just end up wasting my time it's taken two weeks to get this far
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George Danielczuk
(@gdczuk57) reported
from
Bradford, England
@virginmedia so why have you offered free access to 4K when it’s as jittery as hell? Is there a problem in BD2?
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Adele Hall❤
(@spikeshunny) reported
from
Wibsey, England
@virginmedia been cut off after 50 mins waiting to cancel my contract and you wonder why I want to leave.
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia Intermittent broadband in LS17 7BR over the last 2-3 days, which still isn’t improving, and your website doesn’t provide any way to report loss of service. Please advise.
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Andy Pearson
(@Podder51) reported
from
Huddersfield, England
@virginmedia @virginmedia yes we’re still having problems, the hub no longer reaches all rooms, signal strength is lower, when we get a signal. We’re on Fiber at above 100mgbs/Sec be guaranteed. So why did a get a text last month “good news we’ve upgraded you to 100mgb/s.
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia What is annoying is that we as consumers are not seeing the alleged investment in infrastructure in our services. Last year obviously home internet use went up while business premises went down. We are held to ransom now as we have no choice but to use our home broadband for work
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia You can see at the top of the screenshot I’m logged in to my account. And yes, I understand the system and infrastructure very well, and have exhausted all trouble-shooting suggestions. There is a wider issue here outside my home which needs attention from your engineers.
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia I raised my complaint months ago and have been calling constantly since and sent the latest one yesterday
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surji cair
(@surjicair) reported
from
Bradford, England
@virginmedia @Gertrude31 Hi not happy with the service I am getting from you . I am a loyal customer and will be leaving if not offered suitable deal . Rang this morning and got a very bad response
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Andy Pearson
(@Podder51) reported
from
Huddersfield, England
@virginmedia well don’t wait for a response, their complaints department is harder to find than a good signal
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Gurpreet
(@nayasaveraCIO) reported
from
Leeds, England
@virginmedia Telephone service suggests the same to do so all the reporting system is hopeless! Getting someone to look at it after 6 days is not good enough, knowing how important it is for people working from home
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Pam Thornes
(@PamThornes) reported
from
Greetland, England
@virginmedia She is in the process of cancelling but made her decision. The boxes were removed by your engineer although customer services said they were not, but they were. And Virgin about 18months ago charges her £31 ish twice then upped it to £45, £46..
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia On your website faults/service-status, it states there are No known issues, but no option to report anything. I can even run a test, because we have the Superhub 4!
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia are the absolute worst company I have ever come across. 18 days trying to get them sort their shambolic internet dropping & still being passed from 1 agent to another in same team. Don't waste your time with this company. They have no idea what customer service is.
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia can you send me an email address where I can send a complaint and cancel my services. Getting hold of your #CustomerService is a joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leede3874
(@leede3874) reported
@virginmedia Fix ye flipping Internet 😭😭
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KegMan/Kyle
(@Kegmanplays) reported
@ShogunAsh @virginmedia See if Zen operate in your area mate. I get gigabit for less than the £38 virgin are offering. No loss of service in the 4(?) Or so months of being with them and maintenance is emailed in advance and normally at unsociable hours when people are asleep.
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Thats How Good I Am
(@HobRob4) reported
@virginmedia And spend hours on the phone explaining the situation again? You seem incapable of dealing with customers who have a repeat problem, look up my history and then call me. Customer service my ***
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Bradz
(@OGBradz) reported
@virginmedia when are you going to send an engineer to my address to install a new line?! Tried speaking to 4 representatives who were of no help. I’m paying you money next month and you haven’t even installed a new line to the front of my house
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Chris Hammond
(@ChrisHa64278376) reported
@virginmedia Hi John, the connection to the box outside was done ages ago. With respect, customer service @virginmedia is absolutely appalling. We phone repeatedly and get cut off after holding for close to an hour - your people are not interested in helping. Have you seen customer reviews?
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Itsumi Ya Know (FFXIV 6.1 WOOOOOOO)
(@Itsumi456) reported
@virginmedia My internet goes down as soon as the new cod launches!? Awful timing.
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Ciarán L
(@ciaran_88) reported
@parkie1888 @virginmedia I agree, Try every night to contact them but to no avail, My WiFi is poor, I have the same hub for over 5 years But they don't care as i have nearly another year on our contract, Will you respond here @virginmedia
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PreetiPhull
(@PreetiPhull) reported
@virginmedia No I had to call them. That’s when they said I cancel without charge. I asked if I can ring them back and they wrote this in my customer notes. When I called back they said I can’t cancel and I need to pay. Ridiculous and waste of time
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ZiDave FI
(@Zidave1) reported
@leede3874 @virginmedia I managed to get my Dad's bill down from £164 to £120 by removing Homeworks (never used) and International Calls (never used) so still overpaying but like you say older generations don't like change!
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🏁Ruth Maxwell-Hudson🏁
(@ruthm4x) reported
@virginmedia hi, whilst on a call with your contact centre earlier today, I was told that the connect app might be useful for finding blind spots, but unfortunately when I go to it, it says it doesn't support my hub. You supplied my hub, so does this mean I'm due an upgrade?