Virgin Media Outage Report in Pudsey, City and Borough of Leeds, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pudsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pudsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Pudsey, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Halifax, Batley, Bradford, Wakefield, Normanton, Huddersfield, Dewsbury, Leeds, Keighley, Cleckheaton, Shipley, Liversedge, Pudsey, Wetherby and Ossett.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Batley |
Internet | |
| Batley |
Wi-fi | |
| Batley |
Internet | |
| Bradford |
Internet | |
| Halifax |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pudsey, England
Latest outage, problems and issue reports in Pudsey and nearby locations:
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Kamal Sharma
(@KamalSh03012772) reported
from
Leeds, England
@virginmedia . C-230122117, my complain is pending with you, which you suppose to resolve with 30 days. Now 30 days have passed and you have not redolve my complaint and been overcharging me for last 2 months. Please resolve.
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Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
@virginmedia No, it wasn't clear that a different socket was needed, so rather than have to arrange for an engineer to visit, I cancelled the service. I still have the hardware and am happy to return it
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Mosaicmania
(@francesktaylor) reported
from
Otley, England
@virginmedia really poor customer service. My sister died, I kept her broadband for her lodgers. Months later, house is sold and I’m told I should have returned the router. £40 fee. I live 200 miles away and I’m not psychic! You never told me about this at the time.
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Chris McCulloch
(@Chm14Mc) reported
from
Wakefield, England
@virginmedia as a rejoining customer, how do I set up an account with my old accounts e-mail address? #gettingstuck #shouldbeeasier
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Will Gordon
(@camelsbestmate) reported
from
Thorner, England
@virginmedia I was told someone would be in touch within 48 hours... That was on Monday. Absolute shambles of a customer service department.
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Daryl Beaumont
(@DarylBeaumont2) reported
from
Leeds, England
@virginmedia I was moving house they said the bill would be different for the first three months, then back to normal, however apparently I agreed to a new contract @ £14 extra per month, I’d only had my previous contract for 6 months so why would I do this, oh and the house move was cancel
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Simon
(@HullsGinMan) reported
from
Leeds, England
@virginmedia is there an issue in LS2 7LY area. It’s never great but .9mb download isn’t very 4G
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Porrohman
(@AndyHiggs1) reported
from
Huddersfield, England
@sky_support We have the full Sky Sports package on our Virgin Media box. How much would the cost come down by us getting rid of the F1 channel as I prefer watching paint dry. If it's worth it the golf one could go the same way as I only watch the football and cricket ? Ta
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Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
@virginmedia It was never connected. I haven't been able to access my account because when I try log on, it says my email and account number don't exist
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Porrohman
(@AndyHiggs1) reported
from
Huddersfield, England
@virginmedia how are we supposed to get in touch with you over a box problem when you say the email address that you send the bill to isn't recognised 🤔
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Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
@virginmedia I've received a bill for April but I never actually used your service as I didn't have a compatible socket so cancelled. Trying to sign in, I'm told my email address and account number are not recognised.
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Rees
(@Rees_2807) reported
from
Huddersfield, England
@virginmedia am not happy my has internet gone down half way through @Power_STARZ finale kmmmmmt
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denise downham
(@downhamdn) reported
from
Great and Little Preston, England
@SandyLindsay @virginmedia They have the worst customer service. We binned them on the back of appalling service
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That Heaton Mess
(@GavHeaton) reported
from
Wibsey, England
@virginmedia this is ridiculous now! Broadband keeps dropping out, as usual you guys keep claiming nothing wrong at your end but social media says otherwise. There is people all other FB in particular saying they're had nothing but problems past couple of month.whats going on???
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Jonny
(@1972lovebug) reported
from
Burley in Wharfedale, England
@virginmedia Can we have a chat about the aggressive individual who has come 2 my door the last 2 nights trying 2 sell me a service I know you can't provide? Appreciate he has a job to do but not everyone he will try & bully will be a former employee or know your planning team.
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Joe Hirst
(@JoeMHirst) reported
from
Halifax, England
@virginmedia Been on the phone twice today in relation to this. My broadband is now being monitored (apparently) for the next 24 hours. An engineer will then be booked, depending on the results. It’s not good enough when I’ve had nearly as many engineer visits than months using your service!
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That Heaton Mess
(@GavHeaton) reported
from
Wibsey, England
@virginmedia Currently not so bad as of yesterday evening. But as @GGTVBD has stated, quite expecting that to change later today. I have noticed however that at a few points throughout the night it must have dropped again as parts of my cctv recording I've reviewed says 'Poor WiFi connection'
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michael davies
(@mikeydavies86uk) reported
from
Bradford, England
Useless customer service. Spent 40mins being transferred around to have my call cancelled. @virginmedia
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Roy
(@badlydrawnroy) reported
from
Leeds, England
@virginmedia There were no outages in the area, every time I tried to use the system to fix the problem an error or maintenence page came up. Tried logging into the router to fix and the tools were all broken. Finally an hour later it just came back on by itself.
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Richard Porter
(@Porter__Face) reported
from
Halifax, England
Need to renew my broadband do I stick with @Plusnet or go to another provider .. in mind of that they all use @openreach network but @virginmedia I don't play online games
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Marsh
(@OooitstheMarsh) reported
@virginmedia Thanks for the link, it would be useful if I was able to escalate my complaint but after 28 days still no contact and still unable to speak to a manager. I rang the pre-install team today and they have no idea. The call centre are the worst I have ever come across.
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Geeky Baz
(@GeekyBaz) reported
@virginmedia after calling customer service, waiting the allotted time for a plug for my new router which you failed to send me in the first instance I have been informed today they will send another plug. No Internet for a week. Shocking service to a loyal customer
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ItsAdam
(@itsadamuk) reported
@mattbrett @wp_rocket Pagespeed is fine but if has to be a balance, sometimes putting certain scripts to the bottom gives a horrific customer experience when loading a page, something akin to what Virgin Media has with their website... ****! With broadband I don't pay too much stock to it really.
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Muna barasab
(@Miahadams) reported
@virginmedia John they did not take down details of the mobile he called me from and the guy I spoke to told me that's end of case closed and there was no fault made. You tell me if its been dealt with.
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Patrick McCarthy
(@PatMcCarthy37) reported
from
Edinburgh, Scotland
@virginmedia Neither of these things have happened. The last person on the help desk that I spoke to denied that the account was associated with my VM account and did not want to talk to me. Nothing happens when the Help Desk can't sort it themselves Please deal with this.
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Prashanth Yeri
(@prashanthyr) reported
@virginmedia in BR5, Orpington, broadband has been very poor for the last day or so. Unable to check service status online as well due to a page loading error. Is there an issue and when will this be fixed?
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Matt Barker
(@MattBarpea) reported
Hi @virginmedia, all I want to do is continue to be your customer after I move house, but you seem totally unwilling to help and really keen on losing my custom. Very strange.
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J
(@NewcastleJG) reported
@virginmedia hello, my Wi-Fi has been down for the last 48 hours. I’ve reset the router as told to on the trouble shoot guide and that didn’t make a difference, the lights are flashing green instead of blue. In turn I called your business call center just to give my details 1/2
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𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪
(@IamAbulShelby) reported
@virginmedia ive tried everything...it keeps saying my hub isnt connected when it hasnt been touched...ive never had issues until now..ive restarted multiples times..can someone call me please
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Producer
(@mhoney1234) reported
@Hughesy_B @virginmedia Cancel your contract. Then get your partner to sign up on the new customer deal. They did the same to me last year, now our household is paying even less for faster internet (when it works). Loyalty means nothing to VM