Virgin Media Outage Report in Ilkley, Bradford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ilkley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ilkley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ilkley, Bradford, England
The most recent Virgin Media outage reports came from the following cities: Bradford, Leeds and Harrogate.
| City | Problem Type | Report Time |
|---|---|---|
 Bradford |
Internet | |
| Bradford |
Wi-fi | |
| Leeds |
Internet | |
| Bradford |
||
| Bradford |
Total Blackout | |
| Bradford |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ilkley, England
Latest outage, problems and issue reports in Ilkley and nearby locations:
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Alistair
(@Alistair_____xd) reported
from
Leeds, England
@virginmedia It is for my boradband connection, I already have a complaint logged about it, just sick of spending my life on hold to you guys.
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James Nemeth
(@James1Nemeth) reported
from
Leeds, England
@virginmedia 2nd weekend in a row where there is a problem in my area with the Internet! This is ridiculous
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Robin J Smith
(@cymrobin) reported
from
Leeds, England
@virginmedia Thanks, but we've been getting frequent Outage Update messages for about three weeks so far - "our estimated repair time is now..."
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Nathan Spooklas
(@whoisdougie) reported
from
Leeds, England
@virginmedia and to make matters worse, your service checker is now no longer working. This is an actual joke. Paying nearly £50 a month for terrible service.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I want to make official complaint no one is responding to my texts and there for please send me a link to take my grievances about the sheer incompetence and deliberate misinformation and lack of clarity.
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia There is an SNR issue in my area,been going on since May, logged a complaint or two in regards to the matter, and it still goes down. Customer service team don't seem to care about it and just tell me to sit and wait for it to come up. Nothing they can do help me. 😠😠
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginnightmare @virginmedia I’ve gone to @BBCWatchdog you should do too! And the more of @virginmedia customers complain they might have to actually do something! And to stop their so called customer services lies! They need to held accountable for what they do and in many cases don’t do.
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have already spoken to your team, and if you look down my twitter feed, it has been 4 months of me just messaging you guys in regards to this, my internet dosen't work, and I want the issue resolved. And I am just told either someone will call me back or to just sit and wait
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have attempted to do this, but due to my internet connection being down, I was unable to talk to anyone
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Chris Johnson
(@Chris_Johnson85) reported
from
Leeds, England
@virginmedia Yes both wired and wireless items are not working. I have rebooted the router and it makes no difference im still on hold as well we are now hitting the 45 minute mark!!
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jim petticrew
(@jimp1822) reported
from
Leeds, England
@virginmedia , what a terrible service, without broadband again, been over a week now customer service non exsistant. Looks like I’ll be giving @skyUK a call
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I think your messaging service is having a dicky fit it keep asking if I need any help and asks me to type yes or no... so I type yes. It say someone will be in touch soon.. then few seconds later it asks me the same questions over and over 😡
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have tried everything when it comes to the connection, this is an SNR issue at the exchange meaning my internet intermittently fails. I have been told there is nothing I can do to restore my internet connection apart from getting my internet from another provider
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Adam Potter
(@adamptr92) reported
from
Gildersome, England
@BBCWatchdog Virgin Media - great when it works, and super quick. However, lots of outage, awful customer service and no form of compensation for prolonged loss of service despite promises. I will not be renewing at the end of the contract!
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Holly Staveley
(@holly192306) reported
from
Leeds, England
@mrsjackson2205 @virginmedia This is the reason we cancelled with them. We had an on going complaint for around 6 months!! Terrible company so glad we got rid! You cannot talk to anyone on the phone and when you do they are as much use as a chocolate fire guard!
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I want to discus my complaint with someone, you guys are constantly breaking promises, I've spent way too much time trying to sort this out now.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I have FINALLY resolved my issues and proved that I was in fact been over charged by you! And I shall be making an official complaint due to unnecessary stress which has severely impacted on my personal health. It has been unacceptable how you have all dealt with me!
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia Mitigating disaster on your part when you offered the text messaging service. I simply didn’t understand how you do your billing and why I needed to pay September bill when I already paid from August 15th to October 8th and I’ve paid October’s bill yesterday to be
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia No I submitted a complaint form yesterday but I’m unsure if it was sent. I never received a ref number so I do doubt if it submitted successfully,
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia You talk about SLA what about telling and training your staff about SLA and not to blatantly lie to customers in order to end and move on to the next customer... why can’t you lt do that! Instead of pontificate to me as a customer on SLA guidelines!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew S
(@impervius) reported
@virginmedia I want to cancel my broadband contract but the automated system seems completely broken. Please help me
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Julie Bain
(@Julie_bainx) reported
@virginmedia They have now said they may not be able to get an engineer out to her until tomorrow? This isn’t acceptable. My mum is extremely anxious that she has no way of contacting someone in an emergency other than 999. This fault needs to be fixed asap.
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Julie Galt
(@JulieGalt) reported
@virginmedia hi, I am trying to contact you via live chat but the link isn’t working. Can you help?
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lookinside
(@virtuallyinside) reported
@virginmedia I'm trying to ask a simple question about my account and your multiple choice options just don't cover it. If I can't get this resolved today in leaving Virgin. JUST GIVE US A SUPPORT EMAIL ADDRESS.
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The Grandest Wazooo
(@grandwaz000) reported
@virginmedia Apologies won't get me my time back. You need a better decision procedure before you issue instructions to reset the hardware - simply enquiring whether the SSID had been changed from default might have revealed that resetting would cause more harm than good.
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👨🦯
(@yapmayavvv) reported
@virginmedia there is an ongoing issue with the broadband in my area since last night’s thunderstorm. I registered to get updates but no word from virgin. status checker states it will be fixed by 4pm today but seems unlikely. So what’s going on in BH5 area?
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Richie Fairlamb
(@nettysneck) reported
@virginmedia I would like you to confirm my cancelation of your services..I have tried numerous ways to contact yourselves and all I get Is whoops there's been a problem.. Account number 105546903 TVMixit TV I only wish to retain the phone..
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Rebecca Priest
(@littlebex77) reported
@virginmedia 4 weeks waiting for an install to be told you can’t service my address, despite digging up my garden and adding a box to my wall and delaying the date by 2 weeks and then confirming you were coming on Friday!!! Your company is a joke! I am disgusted!
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🇨🇩 Gabrielle Solis’ protégée
(@VickiA_X) reported
Virgin media actually awful what nonsense have pulled. None or us can work today kmt
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CJ310183
(@CJ310183) reported
@virginmedia please advise a direct number to l make a major complaint & sort my package out as everyone I speak to tells me something different & I'm getting emails confirming the complete opposite & payments taken from my account that don't match up to what I'm being told!