Virgin Media Outage Report in Ilkley, Bradford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ilkley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ilkley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ilkley, Bradford, England
The most recent Virgin Media outage reports came from the following cities: Bradford, Leeds, Bingley, Skipton, Keighley, Shipley and Harrogate.
| City | Problem Type | Report Time |
|---|---|---|
 Bradford |
Internet | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Bradford |
Wi-fi | |
| Bradford |
TV | |
| Bradford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ilkley, England
Latest outage, problems and issue reports in Ilkley and nearby locations:
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I have FINALLY resolved my issues and proved that I was in fact been over charged by you! And I shall be making an official complaint due to unnecessary stress which has severely impacted on my personal health. It has been unacceptable how you have all dealt with me!
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KDH
(@MeKeiron) reported
from
Leeds, England
@virginmedia Broadband “service” (non-existent) continues to be a shambles. No clarity as to whether this will ever be sorted. Virgin please show some concern for your customers.
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Wendy Burn 🌈
(@wendyburn) reported
from
Ilkley, England
@Frostific @virginmedia Its a known issue in Ilkley. They are “working hard”but it’s “really “complex”.
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Samantha Carmichael
(@SamanthaCarmic7) reported
from
Leeds, England
@virginmedia we’ve just had a 3rd phone call in 2 days, from someone claiming to be from virginmedia. Saying they need to remotely access our computer to resolve an issue with our router. Needless to say we smelt a rat. But wanted to inform you that this is happening.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia The service status checker has always and still does say no known issues, had a text to say it's been fixed but still not working
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Robin J Smith
(@cymrobin) reported
from
Leeds, England
@virginmedia Thanks, but we've been getting frequent Outage Update messages for about three weeks so far - "our estimated repair time is now..."
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Sure I can try that.... Again. Was meant to have engineer today but it was cancelled as it was a 'network issue' then get a text to say it's fixed but actually isn't. Going round in circles here 🙄
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Nathan Spooklas
(@whoisdougie) reported
from
Leeds, England
@virginmedia and to make matters worse, your service checker is now no longer working. This is an actual joke. Paying nearly £50 a month for terrible service.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Rebooting doesn't work. TV services are affected also. I don't have a device to try a wired connection with
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@richardbranson your products are great Richard but your Virgin Media customer service and complaints handling is terrible. I can’t find anyone who can actually help me. Very disappointing. I have given up and will be leaving as soon as my contract is up.
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Paul Farndale 🏴🌧
(@paulthebantam) reported
from
Bradford, England
@DoctorBeeching1 @virginmedia The call centre system is a nightmare. Outsourced I'm guessing. Never use the live chat whatever you do. I made a complaint after that experience which was closed down without any further contact. Gone with Sky for the new house.
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Samantha Carmichael
(@SamanthaCarmic7) reported
from
Leeds, England
@virginmedia And when you say check our website for guidelines are taking the actual piss. When the internet is Down!!!! #joke
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Yes I have, hence the original question. But its been the same message on IVR for the last month and the problem is getting worse not better and no update as to when it will be resolved
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia It was a marketing letter I received for free installation but I was charged fee on my first bill. Accounts team promised to refund after customer service passed me on to them but they never auctioned it.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I want to make official complaint no one is responding to my texts and there for please send me a link to take my grievances about the sheer incompetence and deliberate misinformation and lack of clarity.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia had text message to say network issue has been fixed, get home, restart router and still not working, can you confirm if there is an actual network issue, as the service status says yes but text message says no...
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia you did it again! Another hour of my life trying to get a complaint resolved. They worst customer service I’ve ever experienced.
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Carl Harrison
(@RestartCarl) reported
from
Leeds, England
.@richardbranson , because our @virginmedia internet is down, I’m unable to raid on Destiny 2 tonight with my fire team and it’s reset day tomorrow!
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia No I can't cos it continuously says there is no known issue in my area! Constantly not listening to what I am telling you and copying and pasting irrelevant links 🙄
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Nope. Just gone back to saying it will be fixed 29th. Pretty much all month without service 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sue
(@susieveyron) reported
@virginmedia for the second day now there is an issue with watching On Demand services - but the website does not allow me to register for updates! Do you know how frustrating it is to experience the number of issues that there frequently are with Virgin Media services?
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Mel Jones
(@Melfilmfan) reported
@virginmedia = terrible customer services in our experiences.
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mforcevirus
(@theegamingvirus) reported
Nice email from Virgin Media saying to keep my personal info safe this year. Nice thought but my VM email address has been getting 100s of spam daily since the last time they "leaked" customer info a couple of years back
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dean1973
(@deanohazell1973) reported
@virginmedia @CarersUK What time willI I be able to get through to a UK office to deal with an issue?
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Natalie Conway
(@natconway) reported
Why does it take so long for the Virgin Media player to come on when you’re holding down the red button?? I want to watch the episode of Corrie I missed not diffuse a bomb.
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David💎Just David ( Feliz Navidad )
(@Mr_S_David) reported
@Ofcom @virginmedia They only cover for loss of service for 48 hours which is absurd, they’re getting away with customers having no service for 24 hours, if I ordered steak & chips and paid for steak & chips, I would expect steak & chips, seemingly VM don’t see it this way! Thanks for the response!
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Gareth Paul Jones
(@gareth_p_jones) reported
@virginmedia I did all the checks and restarts and the problem continued into the evening too. It’s also happening now which isn’t good as my partner is a doctor and struggling with online consultations currently 😕
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Peter1953
(@peterdavid1953) reported
@virginmedia @Peter1953 Thank you for the predictable response. I don't agree re the training. Talking to me as if I know nothing clearly isn't in the curriculum. I resent the way a couple of them spoke to me when I asked them to slow down when they were talking to me as they gabbled on. Oh well ho hum!
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Toe Knee
(@TonyBrownKnows) reported
HOW DO I CANCEL MY @virginmedia broadband. Been on the "Live Help discussing it with a Bot for 30 mins. Eventually they came to nothing. Tried to call and cant get through.
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Samu
(@Samu_240) reported
@virginmedia A woman claiming to be from virgin media, who knew my account holder name asked me for my dob and address, proceeded to tell me that it was wrong and to call support to sort the issue out and hung up on me, is my account in trouble?