Virgin Media

Virgin Media Outage Report in Keighley, Bradford, England

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The latest reports from users having issues in Keighley come from postal codes BD22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Keighley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keighley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Keighley, Bradford, England 05/29/2025 02:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Keighley, Bradford, England

The most recent Virgin Media outage reports came from the following cities: Nelson, Bradford, Leeds, Liversedge, Cleckheaton, Halifax, Keighley, Brighouse and Batley.

Loading map, please wait...
City Problem Type Report Time
United KingdomNelson Internet
United KingdomBradford E-mail
United KingdomLeeds Wi-fi
United KingdomLeeds Wi-fi
United KingdomLiversedge E-mail
United KingdomLeeds Internet

Community Discussion

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Virgin Media Issues Reports Near Keighley, England

Latest outage, problems and issue reports in Keighley and nearby locations:

  • MatthewFerretti Matt Ferretti (@MatthewFerretti) reported from Leeds, England

    @virginmedia Spoken to a chatbot, messenger bot, automated phone system, a human and still can’t get @virginmedia to cancel my contact. Over 3 hours of being placed on hold and sent round in circles

  • Brizzlecath72 Cath Warwick (@Brizzlecath72) reported from Bradford, England

    @virginmedia .And the fact that we both need to teach online makes no difference? Can’t put lessons on for students for tomorrow. Having to cancel live lessons with exam groups. Why did VM originally offer us two earlier dates and then say they weren’t available? It’s just not good enough.

  • FranNamStyle FJG (@FranNamStyle) reported from Leeds, England

    @virginmedia It took several hours for this problem to resolve. Very frustrating to be directed to authorise wifi, but the screens themselves dont actually do that. Not helpful at all.

  • LouisJSharpe Louis Sharpe (@LouisJSharpe) reported from Leeds, England

    @virginmedia just joined this week, broadband isn’t fit for purpose. Two of your staff have hung up on me because I want to cancel. Please arrange for someone to contact me to cancel as your staff obviously don’t like the word cancel.

  • MatthewFerretti Matt Ferretti (@MatthewFerretti) reported from Leeds, England

    @virginmedia I HAVE SPENT A TOTAL OF 3 HOURS ON THE PHONE TRYING TO CANCEL MY CONTRACT!

  • Ash_worth Fat Joe (@Ash_worth) reported from Leeds, England

    @virginmedia The WiFi has started crashing again in Roundhay today!! It took three weeks to get it ‘sorted’ and less than a week for it to go wrong again! Terrible for online lessons and working from home!!

  • BesaJason Jason Hemingway. (@BesaJason) reported from Brighouse, England

    It’s too cliche. Take to Twitter to praise @virginmedia and shortly after the service and signal becomes a shocker so you can’t even do the basics. Can’t even get support.

  • Ash_worth Fat Joe (@Ash_worth) reported from Leeds, England

    @virginmedia It’s a wireless connection. It’s the router that crashes- apparently an issue in the local area. It’s happened since the first week in December and now we’re on to the 4th date for it to be fixed. Nightmare with homeschooling and work.

  • pablo_hescobar super pablo (@pablo_hescobar) reported from Leeds, England

    @virginmedia been on hold for 85 mins to then have the call ended before even speaking to anyone. That’s made me want to cancel my package even more now

  • MarcusUK5 Marcus UK (@MarcusUK5) reported from Leeds, England

    When @virginmedia #complaints dept are supposed to ring you within 2 hours - 5 hours later & waiting. Why did I just move to this company? #fail #virginmedia

  • SophieVPeel SvP💙💛 (@SophieVPeel) reported from Leeds, England

    4 days of trying to get through to @virginmedia finally get through to Sandra to be told they have system issues and can I call back in 2 hours- shocking and poor customer service #dontusevirgin quick enough to take my money!

  • hass770 Hassan Farooq (@hass770) reported from Leeds, England

    @kaybaka @virginmedia The same happened to me for months. I had just entered a new contract so couldn’t leave! Awful customer service although now my WiFi issues have been resolved the service works well! I dread having another issue though and trying to speak to a human to resolve it!

  • Toni_M_Arboleda Antonio M. Arboleda #FBPE (@Toni_M_Arboleda) reported from Leeds, England

    @virginmedia Yes, thank you. I have checked. I rang 150 and all they get me to do is to restart my hub. It works OK for a while, but problems come back. I am very upset. I videocommunicate with 100s of people and it is very embarrassing having to explain 2 them the problems caused by Virgin

  • robfprior Rob Prior (@robfprior) reported from Bradford, England

    Hi @virginmedia Have had some outstanding service from one your reps over the past few days. Want to make sure it gets acknowledged. How do I go about it?

  • Brizzlecath72 Cath Warwick (@Brizzlecath72) reported from Bradford, England

    @virginmedia In the space of a second? That doesn’t seem very efficient or customer friendly. This is really stressful and we both have exam classes to teach & own kids home education. It’s not just so I can watch Netflix. I thought some consideration of key working might be in place.

  • LagstoneHall Michael Lockley #TheLostPaintingOfLagstoneHall (@LagstoneHall) reported from Leeds, England

    @ReetNortherner4 @DawnSunrise1 @virginmedia They are poor, I was constantly doing "tests" on the line for a month before they agreed to try and fix it. Then later on, they handed our account to Talktalk without proper consultation who were even worse .

  • TonzerWee Tom Whewell (@TonzerWee) reported from Guiseley, England

    @virginmedia Every year you seem to stick on an extra 3 or 4 quid for no extra quality in service. I really don’t know why I stay with your mobile service. It’s appalling. I rally should leave.

  • nickiwardle69 Nicki Wardle (@nickiwardle69) reported from Guiseley, England

    @virginmedia FYA The link you to sent above re code of practice does not work. I think I found it on your website but the complaint form asks me for my login details? I'm not a @virginmedia customer...How do I make a complaint?

  • Brizzlecath72 Cath Warwick (@Brizzlecath72) reported from Bradford, England

    So @virginmedia will not send an engineer to us until Thursday. We have no internet & need to teach but that doesn’t matter. Great customer service. Really helping the pandemic effort. @educationgovuk maybe you could take this service into account when considering teacher input

  • NatalieBall21 Natalie Ball (@NatalieBall21) reported from Leeds, England

    @virginmedia I have tried to call everyday for two weeks, it stays all agents are busy and the line disconnects. I have moved and no longer require your services. How do I cancel the contract?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tinyhaz Gary Harrison (@tinyhaz) reported

    @virginmedia @Ofcom all you do is say sorry I want action. A resolution.

  • b3agz beagz (@b3agz) reported

    @virginmedia Okay so Virgin have acknowledged the problem is on their end, as expected, now we have to wait another five hours to get the Internet back. I've tried complaining about this, the resolution was "apologise to customer". I just want the bloody service we're paying for.

  • jasonholland Jason Holland (@jasonholland) reported

    @virginmedia I’m being emailed as though I have Virgin Media TV, which I don’t. Last year someone put an email address for me when they started a new contract. The new ‘help’ website lacks any help… who do I contact?

  • parmadhillon Parma Dhillon (@parmadhillon) reported

    @virginmedia help! Massive issues with getting a refund on a residential accounts I have been overpaying for the last 2 years !! The 0345 454 1111 number is useless !! Transferred- cut off- rude staff- please help !!!

  • sheena900 Sheena Raichura (@sheena900) reported

    @virginmedia I did call you team on this number on several occasions but my issue has still not been resolved. Your technical team spend an hour with me every time I call to go through diagnostics, however the issue still remains. Can anyone else help me?

  • MaariesHanif M a a r i e s (@MaariesHanif) reported

    @virginmedia We are trying to give our notice as our new provider started this week. I called today. Several times but as soon as we reach the disconnections department and pass security the call ends. Before we get the chance to ask to cancel our services

  • MichaelJRanaldo Michael Ranaldo (@MichaelJRanaldo) reported

    Honestly @virginmedia can just jog on. Can’t wait to cancel.

  • adrinvestors ADR Investors (@adrinvestors) reported

    @virginmedia Connection is completely down again! I have no confidence they will do anything over the phone!

  • MichaelJRanaldo Michael Ranaldo (@MichaelJRanaldo) reported

    Honestly @virginmedia can just jog on. Cant wait to cancel.

  • aliecoomber alison (@aliecoomber) reported

    @virginmedia I rcd an email today saying complaint C-1604211808 was resolved but the resolution was left blank. I have had no contact from virgin and I don’t know which complaint it relates to (and it DEFINITELY isn’t resolved)The priority is not the overpayments but the default in my record!