Virgin Media Outage Report in Keighley, Bradford, England
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The latest reports from users having issues in Keighley come from postal codes BD20 and BD21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Keighley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keighley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Keighley, Bradford, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Bradford, Cleckheaton, Liversedge, Halifax, Keighley, Brighouse, Batley and Shipley.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Bradford |
Internet | |
| Bradford |
TV | |
| Leeds |
||
| Leeds |
Internet | |
| Cleckheaton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Keighley, England
Latest outage, problems and issue reports in Keighley and nearby locations:
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Rachel Hatfield
(@rosiehat) reported
from
Ilkley, England
@vmbusinesshelp What is the plan? 24 hours no internet in LS29 radio silence. I definitely won’t be renewing my @vmbusiness account no customer service on the phone or online chat.
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Ben Turner 💥
(@AdventuresofBT) reported
from
Leeds, England
@virginmedia It was compensation following a complaint to CISAS, which was applied as a credit to my account. My account was then closed in late February or early March but I have not yet received a final bill. The last monthly bill I received showed a credit balance of approximately £700.
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Chris Jay
(@CJay69) reported
from
Brighouse, England
@virginmedia why is it impossible to raise a complaint with you and actually speak with someone, always new will call you back, yet no one ever does.. #worseservice
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Nicki Wardle
(@nickiwardle69) reported
from
Guiseley, England
@virginmedia FYA The link you to sent above re code of practice does not work. I think I found it on your website but the complaint form asks me for my login details? I'm not a @virginmedia customer...How do I make a complaint?
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Paul Cartwright
(@hossfitt) reported
from
Keighley, England
@virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home
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Rachel Hatfield
(@rosiehat) reported
from
Ilkley, England
@vmbusiness @virginmedia @vmbusinesshelp have tried multiple ways of getting in touch with you no response or help. We have looked online & the router we have in our office doesn’t even match the ones on your website. I will be looking at moving supplier 24 hours of no internet
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Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia is down. Again!!! Shocking service for a rip-off cost!!
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mr lindsay mcdowell
(@lmcdowell106) reported
from
Leeds, England
@O2 @virginmedia Lost will be going virgin media . Internet what doesn't work or customer service . I full sorry for lost I be looking at moving now you want with them
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Richie Hall
(@RichieH37745130) reported
from
Leeds, England
@virginmedia @O2 Signal normal drops out due to signals from other routers would and can cloud your signal. The intelligent WiFi of the HUB 3.0 will switch between 2.4ghz and 5ghz wnd there is where you will experience the drop connection. My recommendation is a pin hole reset. 👍
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Paul Cartwright
(@hossfitt) reported
from
Keighley, England
@virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet
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Richie Hall
(@RichieH37745130) reported
from
Leeds, England
@snippetsofem @virginmedia @O2 Depending on your mobile, why not activate WiFi calling on your device where you can make calls through your virgin media router. Such google for you device and add WiFi calling and go from there to get signal.
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Tyler-James Ltd
(@T_J_PetSupplies) reported
from
Ilkley, England
@vmbusiness are nothing short of useless. No broadband since Friday and no explanation. It’s a frequent issue with this company. Looking for alternative reliable business broadband & phone supply. @bt_uk , can you help?
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FanExperienceCompany
(@FanExperienceCo) reported
from
Leeds, England
@JRD3D4 @virginmedia Same here. Almost daily issues (& we’ve router extensions everywhere). Followed @virginmedia advice but they make it so difficult to talk to anyone that we’re about to move elsewhere too. Can’t have a call of any decent length without the wifi dropping.
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Harvey Sond
(@harveysond) reported
from
Leeds, England
Never known such bad customer onboarding as virgin - I would avoid if you have a new build @virginmedia
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Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia A fault, however, the router was “updated”.... Worked okay for a couple of weeks, then went back to being out of sync / tinny sound I thought it may have been down to my Gramps TV - but I bought a new TV and used the FireStick on there - but still issues!!
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Beef
(@thebeefybaby) reported
from
Leeds, England
@virginmedia your internet is beyond garbage. I'm meant to have 200mb line and it's running at 10mb. How do I get services from you that aren't dog ****?
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Hassan Farooq
(@hass770) reported
from
Leeds, England
@kaybaka @virginmedia The same happened to me for months. I had just entered a new contract so couldn’t leave! Awful customer service although now my WiFi issues have been resolved the service works well! I dread having another issue though and trying to speak to a human to resolve it!
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mr lindsay mcdowell
(@lmcdowell106) reported
from
Leeds, England
@virginmedia @O2 You going to push lost away from O2 . Over mobile network will be lost better then net I was with for 5 year net was so bad I am happy I moved from you to city fibre
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Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia Yes, tried it. For the past year. Unless you’re paying top dollar for fibre optic, the service is just shocking! The wifi strength is naff - trouble connecting in a room next the it. And streaming on the FireStick - can’t watch Live TV and all the videos out of sync with audio!
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Louis Sharpe
(@LouisJSharpe) reported
from
Leeds, England
@virginmedia just joined this week, broadband isn’t fit for purpose. Two of your staff have hung up on me because I want to cancel. Please arrange for someone to contact me to cancel as your staff obviously don’t like the word cancel.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TrillDVinci
(@TrillDVinci) reported
@virginmedia @richardbranson After 21 hours finally managed to issue a 30 day notice for my termination. Word of advice; offer the best deals to your loyal customers. Don’t wait until we want to cancel to offer the best deals seen. I guess I’ve learned a new tactic to reduce my future internet bills. Thanks
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DM 🦌
(@DaveMbootlebuck) reported
from
Seaforth, England
@virginmedia No. Can’t get through. I’ve just submitted a complaint
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Adi
(@Adinotso) reported
Hi @virginmedia, my broadband has been down since Sunday, on the area checker where it gives estimate time of fix there's a symbol of a workman's head with the word "STATUS2". What does this mean?
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Timotei Hamez
(@TMBO83) reported
@virginmedia You can say what you like but any policy in your terms that adds 3.9% above inflation year on year contributes to a poorer society. It's simply unjustifiable at any time, let alone when inflation is so high. I'll be instructing partner to cancel deal with you when contract up.
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Iain Longstaff
(@IainLongstaff) reported
@virginmedia I have to say I was proven right that I didn't get the callback that was promised. I have a complaint raised I will now wait for the standard response from Virgin
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Kieran Ward
(@kieranpward) reported
@virginmedia Okay, is there any way I can find out about the progress on the area outage? It is a really frustrating fault and very annoying not knowing when it might be resolved
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Samir
(@Shamzy95) reported
@virginmedia I joined via a phone call quoting the referral as I had issues doing it online. I used my friend’s referral and it said “pending” on the aklamio website ever since. It has been nearly 2 years so cannot remember specifics.
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Andrew Brown
(@AndrewBrown25) reported
@virginmedia My bad. When I click the link no chat pops up.
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RedHead
(@beccafolks) reported
@virginmedia why is it impossible to contact yourselves when a customer has a service issue? Why have you made it so difficult? I have no idea how elderly or vulnerable customers manage with the service. It’s ridiculous. Sort it. #virginmedia
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TheFishCreates
(@TheFishCreates) reported
@virginmedia can you explain to me why you make it so difficult to cancel my service with you? I cannot telephone, your live chat doesn't work, your text service instructs me to use WhatsApp which I cannot use, or post which will allow you to give me the run around. Unacceptable.