Virgin Media Outage Report in Bacup, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bacup, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bacup and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Bacup, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Clitheroe, Bolton, Burnley, Oldham, Rochdale, Rossendale District, Bury, Accrington, Oswaldtwistle, Sowerby Bridge and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Clitheroe |
Wi-fi | |
| Bolton |
Total Blackout | |
| Bolton |
Internet | |
| Blackburn |
Internet | |
| Bolton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bacup, England
Latest outage, problems and issue reports in Bacup and nearby locations:
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Steven Woodside
(@woody0702) reported
from
Bolton, England
@virginmedia why does your broadband never work between 5am and 7:30am in #Farnworth Surely this a poor service as things are not never working... If there are works why does your website never update to say so
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Marsoma
(@Marsoma) reported
from
Burnley, England
@virginmedia Had no internet and TV service for over 24hrs now, can’t get through on the phone and it says the broadband issues are sorted on the service check online...it isn’t.
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John Pennington
(@diygolf) reported
from
Ramsbottom, England
@MotoNutJob @virginmedia Should be that if your provider can’t fix the problem within 24hrs you should be allowed to terminate the contract at no cost to yourself & they must give you a Uk contact number because the Bombay warriors are F..kg useless at sorting a problem
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steve wilcock
(@wilcock_steve) reported
from
Rochdale, England
@virginmedia Any news on when this service will be back up and running it’s now 12 days!!! #virginmediaisajoke #votewithyourfeet
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Graham Turner
(@Laticsbiffo) reported
from
Oldham, England
@virginmedia how long do you expect customers to wait for a customer advisor to answer the phone - currently been on hold for 32 minutes and counting #customerserviceatitsworst #virginmedia
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Graham Turner
(@Laticsbiffo) reported
from
Oldham, England
@virginmedia Could you confirm how to book a techie visit as I can’t actually get through to customer service. @richardbranson #shitecustomerservice #virginmedia
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Victoria. 🐝
(@baabaa89) reported
from
Bolton, England
@virginmedia We have been experiencing issues with our hub. We often lose connection and then the connection is not very strong at all when connected. This has been happening for a couple of weeks. Please advise further.
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Victoria. 🐝
(@baabaa89) reported
from
Bolton, England
@virginmedia No issues and my box has no issues after running a test, but it still loses connection regularly.
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Graham Turner
(@Laticsbiffo) reported
from
Oldham, England
@richardbranson do you know I’ve been on hold waiting for a customer service advisor from virginmedia for 38 minutes. #shitecustomerservice @virginmedia
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
When you have 1001 things to do, Uber slow internet (yes @virginmedia I’ve tried switching on/off etc but still feel like I’m on dial up) and still haven’t a call time for job tomorrow is making me a proper grump #mondaythoughts #MondayMotivaton #MondayBlues #MondayMood
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John Grimshaw
(@LeanintoDesign) reported
from
Oldham, England
@virginmedia @Apple After telling us on call one that's what the problem was. Well done @Apple.
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Ian Cardy
(@IanCardy2) reported
from
Rawtenstall, England
Service from @virginmedia is disgusting for existing customers! Dial 150 hold for 20mins someone answers but can hardly speak English then hang up when I ask for a new deal #customerservice try calling back & it’s busy so “sorry can’t help today call tomorrow 8am some of us work!
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Tracy.💗. &hubby.😍 x
(@tjane44) reported
from
Middleton, England
@virginmedia still need help..phoned up, rude female.answered no help..text no answer.
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'Motivated And Confident' Mags
(@dejkirkby) reported
from
Burnley, England
@virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double
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Marsoma
(@Marsoma) reported
from
Blackburn, England
@virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!
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dianeG
(@deghunter) reported
from
Brierfield, England
@virginmedia trying to work from home with regular weekly loss of broadband isn’t a service, it’s a disgrace. Will be leaving
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Graham Turner
(@Laticsbiffo) reported
from
Oldham, England
@virginmedia I’m trying to report a filter on my tv service. Have reinitiated the call as no answer after 40 minutes. It’s disgraceful!
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Graham Turner
(@Laticsbiffo) reported
from
Oldham, England
@AdamProcter1995 @virginmedia Doesn’t surprise me Adam. They don’t care. @richardbranson he’s got our money so we can get shit service now. #virginmedia
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BBird
(@bizzarebird) reported
from
Bolton, England
@virginmedia Restarted twice, no problems with Internet at all. It started randomly on Monday night I thought it was going down but no it's like its telling me Internet is working but no thanks. Router is stuck where it is next to TV don't want flashing x
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Graham Turner
(@Laticsbiffo) reported
from
Oldham, England
@virginmedia Only problem reported on website is inability to manage TiVo box via website. Not the problem I’m experiencing. #answerthephonevirgin #shitecustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Lovett
(@johnplovett) reported
@VirginMediaIE Yes, day 3 and still no service since Thursday evening. The engineer called yesterday morning and said the outage team would come to sort it for me and my neighbours. A number of us have no service along the terrace. #virginmedia
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ianjac
(@ianjac2) reported
from
Harthill, Scotland
@virginmedia No there isn't I was meant to get an engineer out last Saturday according to your live help chat line and that never happened
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Michael Harkin
(@harkz9) reported
from
Cambuslang, Scotland
@virginmedia Already done this. Automated message saying they expect the problem to be fixed by 4p.m. No good. Another day ruined. Disgraceful customer service. Can't speak to a human
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ianjac
(@ianjac2) reported
from
Harthill, Scotland
@virginmedia Hi Can you please tell me what to do to get an engineer to my house to fix my broadband issue as your helpline is no use thanks for all your help in advance
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Stephen
(@bigstevie_67) reported
@virginmedia Tivo. Network is fine as done a check online for faults
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Michael Harkin
(@harkz9) reported
@virginmedia Need 2 get this sorted ASAP. Want 2 watch celtic game at 12. Been loyal customer for years. Said this would be resolved by 1.30 a.m. Blatant lies. Disgraceful customer service
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Alok Sharma
(@aloksharma308) reported
@virginmedia Certainly there is problem with my router but you guys are not ready to accept. You have left me no where and now I will have to reach out the citizen advise and ombudsman. I have lost all my patience amd do not want virgin to be a reason of my mental stress.
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Stephen
(@bigstevie_67) reported
@virginmedia It is a replacement! I've been onto them again and I'm getting a free v6 with free Activation now. This has been ongoing for months with pixellation so I'll be after recompense for loss of service. Who or how do I contact about that?
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.
(@yoozanumbahwun) reported
@virginmedia my WiFi keeps cutting out (3months) technician was a no show and CS agent transferred me to a department that's currently closed on purpose. How can I trust Virgin Media if no one shows up to fix it and no1 in CS helps to rebook and I can't even WFH cause of this bs
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Alexandra Gill
(@Alexand46027896) reported
@Ofcom I am trying to help my mum recover an email account that @virginmedia have just deleted without notice even as she cancelled her virgin media account 4 yrs ago. I was advised to complain and get a deadlock letter but they won't oblige. Any advice?