Virgin Media Outage Report in Bacup, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bacup, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bacup and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bacup, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Oldham, Bolton, Burnley, Accrington, Bury, Sowerby Bridge, Rochdale, Littleborough, Rossendale District and Bacup.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Wi-fi | |
| Blackburn |
Internet | |
| Blackburn |
Wi-fi | |
| Oldham |
Internet | |
| Blackburn |
Phone | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Bacup, England
Latest outage, problems and issue reports in Bacup and nearby locations:
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David Moores
(@katarn_a1) reported
from
Bolton, England
@virginhelp @virginmedia I need to discuss about my broadband service being suspended
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David Moores
(@katarn_a1) reported
from
Bolton, England
@virginhelp thanks for the help so far but I need to contact you again but is till have not received any response from virgin media. I have tried messaging through the media app with no joy either. I'm sending this at 09:30.
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David Moores
(@katarn_a1) reported
from
Bolton, England
@virginmedia @virginhelp At the moment with loss of employment I need some help with my bill
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Major waiting time on your customer service lines again today! Your web chat says a possible 24 hour wait until get back to me!? You guys not working from home? Come on, that’s an option surely? Please respond.
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia upgraded us to their latest Hub, which they say is vastly technically improved . Not my experience at all in respect of failing to connect via WiFi to my devices. Support is difficult to obtain, very poor by them.
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Andrea Colley
(@Andy666666) reported
from
Oldham, England
@virginmedia internet down again!! 🤨is there a problem in OL4-2SZ
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Dave R
(@SmartCoffeeOff1) reported
from
Blackburn, England
What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband
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Carol 🐝
(@cazatmacs) reported
from
Rochdale, England
@bigphil321 @virginmedia There was 4 virgin media vans around here earlier just off Ryecroft Avenue looks like they’re trying to sort problem out.
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia going from bad to worse, trouble with new Hub 4, now tried for two days to get engineer to attend and sort out the faulty phone line for an elderly. & vulnerable relative, appallingly bad customer service, all they do is blame Covid. They are a complete disgrace!
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gsouthy_25 🏆 LIVERPOOL FC 👊🏼
(@gsouthy) reported
from
Great Harwood, England
@virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤
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M A R Y
(@MaryAkram3) reported
from
Oldham, England
@virginmedia Internet not working again!
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Raivis Olehno
(@RaivisOlehno) reported
from
Middleton, England
Really bad customer service from @virginmedia . Was told that manager will call me within 1 hour. As expected, nobody called. Overcharged me and refusing to refund.
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia You cannot try to say that leaving an elderly vulnerable person in their eighties for so long without a telephone is acceptable, nor is trying to make COVID an excuse. @virginmedia are failing in their responsibilities. Hub 3 worked fine Hub 4 will not, poor tech by you?
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𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚
(@courtsthomasx) reported
from
Blackburn, England
@virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.
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Fahim Ali
(@alifahim009) reported
from
Oldham, England
@virginmedia It says no issue and so no fix time. There's 4 of us unable to do our jobs and work because of this. Thank you for replying
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia Hi thanks for trying to help, much appreciated. As you suggested I downloaded the Virgin Connect App but that relates just to Hub 3 not the latest Hub 4 that we have now been given. All Ok now though with the exception of the Teckin WI-FI plugs which will not connect?
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David Moores
(@katarn_a1) reported
from
Bolton, England
@virginmedia I've been trying to get in touch with someone at your customer service all-day with out any joy is there any other way to get in touch
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David Moores
(@katarn_a1) reported
from
Bolton, England
@virginmedia @virginhelp I would like some help with my bill
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia 20 minutes currently on the phone waiting for your customer services to answer. What’s happening?
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rafik
(@RB10__) reported
from
Bolton, England
@virginmedia virgin go app down again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brian McCowie
(@BrianMcCowie01) reported
@WillfromWork @virginmedia Same issues here mate… to explain an engineer came out today and said… we’re moving everyone up to 3.1 instead of 3.0 these issues will go in till end of October.
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Andy by Name
(@sooty2101) reported
@virginmedia how can you put up my package by twenty pounds a month without notification? I cannot afford this increase I need to cancel my account
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Judy
(@Binnibobs) reported
@virginmedia No, the forums do not help. The speed of the hub is abysmal. I want the same service we used to have before the engineer came out 2 weeks ago. Please do NOT refer me to any more useless websites.
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Anita Boyle
(@AnitaBo63966172) reported
@virginmedia waiting on sky sports to activate on my account for over 2 hours. How can this not be done instantly. Poor service
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Rebecca
(@Rebecca55088161) reported
@virginmedia another issue with my broadband!! I have had intermittent wifi since Wednesday last week! I was told it would be fixed in 23 hours! Of course this is still not fixed! This is now interfering with my job I cannot connect to calls or do parts of my job! USELESS
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peachi
(@peachiyunnn) reported
@virginmedia wifi down for 7 hours wtf is going on :)
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Benny909
(@TwitchBenny) reported
@virginmedia The service status says there is no problem but i'm looking at sites like down detector and is the service down, and they have very large numbers of reported problems.
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Freya✨
(@FreyaPurdy) reported
@virginmedia spoke to someone from virgin media on Friday about my broadband not working on set up. I was offered an engineers visit today between 12pm-6pm, no one turned up and now I can’t get through on the phone??? As a new customer this is unacceptable and very unhelpful!
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Judy
(@Binnibobs) reported
@virginmedia I’ve followed it all when all we need is an engineer to call and give us back the service we had before it was messed up to route the phone through the hub. Please, just get an engineer to sort it!
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Elizabeth
(@ElizabethEliz3r) reported
@virginmedia Virgin media customer service disgraceful!!!!! Been waiting 55mins then hit through explained that contract was ending and I did not wish to continue. Surprise he said he needed to put me through. 45 mins and I’m still waiting-disgraceful!!