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Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.

CityProblem TypeReport Time
Blackburn Wi-fi 9 hours ago
Blackburn Wi-fi 16 hours ago
Blackburn Internet 17 hours ago
Blackburn TV 18 hours ago
Blackburn Wi-fi 2 days ago
Blackburn Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • mooseandme1
    Moose And Me (@mooseandme1) reported from Great Harwood, England

    Cracks me up that the main feature of BTโ€™s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!

  • MATTYB00SH
    ๐•„๐”ธ๐•‹๐•‹๐•๐”น๐•†๐•†๐•Šโ„ (@MATTYB00SH) reported from Burnley, England

    Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam

  • nevynxxx
    nevynxxx (@nevynxxx) reported from Rawtenstall, England

    @virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.

  • SamMcCartney
    Sam McCartney (@SamMcCartney) reported from Rawtenstall, England

    @Craig273 @virginmedia No. I just want to cancel sky sports as for ยฃ31.75 a month I donโ€™t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more itโ€™s pointless

  • subz_1
    ๐‘บ๐’–๐’ƒ๐’‰๐’‚๐’ ๐Ÿ‡ต๐Ÿ‡ธ โฑ (@subz_1) reported from Accrington, England

    At this point I donโ€™t know whether my snapchat is down or my WiFi is aids #virginmedia

  • NickyRobbo80
    Nicky (@NickyRobbo80) reported from Blackburn, England

    If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed

  • HolGaffneyx
    Hol (@HolGaffneyx) reported from Blackburn, England

    @virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere

  • gsouthy
    gsouthy_25 ๐Ÿ† LIVERPOOL FC ๐Ÿ‘Š๐Ÿผ (@gsouthy) reported from Great Harwood, England

    @virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! ๐Ÿ˜ค

  • FunnyTrickster
    Vincent Brindle ๐Ÿ”ถ๐ŸŒ๐Ÿ‡ช๐Ÿ‡บ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@FunnyTrickster) reported from Burnley, England

    @jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.

  • Logical1966
    Aaron (@Logical1966) reported from Keighley, England

    @virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I canโ€™t access your website because I my bloody broadband isnโ€™t working are you stupid or something ๐Ÿคฌ๐Ÿคฌ๐Ÿคฌ

  • mooseandme1
    Moose And Me (@mooseandme1) reported from Great Harwood, England

    @virginmedia youโ€™ve sent me an outrageous bill with ยฃ35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & thereโ€™s no other help available. You are going to bill me ยฃ120 for a ยฃ50 service and I can stop you.

  • scottboyle6
    scott boyle (@scottboyle6) reported from Burnley, England

    @virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.

  • Logical1966
    Aaron (@Logical1966) reported from Keighley, England

    @virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you

  • djbowers14
    D J Bowers (@djbowers14) reported from Great Harwood, England

    Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.

  • courtsthomasx
    ๐‚๐จ๐ฎ๐ซ๐ญ๐ง๐ž๐ฒ ๐€๐ฅ๐ž๐ฑ๐š๐ง๐๐ซ๐š (@courtsthomasx) reported from Blackburn, England

    @virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.

  • xNasminx
    Nasmin Shabir โ™ก (@xNasminx) reported from Keighley, England

    @virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay ยฃ45 a month for just broadband alone and can hardly get online most of the time... It's frustrating

  • jodavidson65
    Jo D #KaftrioNow (@jodavidson65) reported from Nelson, England

    @virginmedia very poor of you

  • cheftonymulgrew
    Tony Mulgrew (@cheftonymulgrew) reported from Ripponden, England

    @SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers

  • SmartCoffeeOff1
    Dave R (@SmartCoffeeOff1) reported from Blackburn, England

    What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband

  • scottburnley
    scott mitchell (@scottburnley) reported from Colne, England

    @virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kingbob01
    Karl Kendrick (@kingbob01) reported

    @virginmedia Hi .. no my dad is complety deaf and has a brain injury so my mum had to deal with these sort of things and is not in good health herself. She wanted to cancel from the 19th April as I have found her another supplier that can give her what she has now with you for half the price.

  • mikejhemsley
    mike (@mikejhemsley) reported

    @virginmedia The hotspots in the link are different mobile providers. Are you advising me to change my mobile phone contract? If not, please do let me know how I'm supposed to access another company's TfL wifi service.

  • Ilscuro
    Gianni Zโ„ข (@Ilscuro) reported

    @virginmedia That number doesn't work lol, so I called your so called customer service on different one and guess what? I was on hold for 30 mins then got cut off, I need my phone and Internet working if its not sorted 2day direct debit will be cancelled and I will try find another provider

  • Berlinseshdmtv
    Kevin Johns (@Berlinseshdmtv) reported

    You know what, it would have been courteous to have asked me to turn the box off and on again as a bare minimum (which I have done) or just a โ€œsorry I donโ€™t knowโ€ but nothing at all is a crap way to treat folks that actually pay your salary @virginmedia

  • malonetoone
    BT (@malonetoone) reported

    @virginmedia N7 6PH. On corner of Roden Street and Hertslet Road. I can get the number later. People have been dumping things on it already and given weโ€™ve had loads of issues with service it seems worrying.

  • gHuporanj69
    Grant๐Ÿ’™ (@gHuporanj69) reported

    @mrsanitaparis @ruskin147 @virginmedia Ditto, no problems here!

  • graveneycl
    Adrian Mack ๐Ÿ’™ (@graveneycl) reported

    @virginmedia Still the same - I can get the complaint bot but not a specific webchat

  • HelenaknownasH
    Helena 1 half of artninetwo (@HelenaknownasH) reported

    So 2 blokes from MJQuinn have blocked me in my drive, put up bollards in front of my neighbour and blocked them in while they saw into the pavement. They have @virginmedia sign in the windscreen. No warning of this & we couldnโ€™t get out now if we wanted? #nocourtesy #rude

  • mycncstuff
    cnc stuff (@mycncstuff) reported

    @virginmedia went to cancel my business contract as getting less than half the speed we are paying for to be told itโ€™s 90 days and they donโ€™t guarantee speeds. They couldnโ€™t give a monkeys about it. #poorservice

  • ArleneH48169104
    Arlene (@ArleneH48169104) reported

    @virginmedia I've tried to call and there is just an automated service saying we know there's an issue and goodbye. No further info provided.