Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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The latest reports from users having issues in Nelson come from postal codes BB9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 09/18/2025 15:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (43%)

    Internet (43%)

  2. TV (27%)

    TV (27%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Nelson, Bacup, Hebden Bridge, Rossendale District, Burnley, Sowerby Bridge, Accrington, Clitheroe and Haworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomBlackburn Wi-fi
United KingdomBlackburn E-mail
United KingdomBlackburn Total Blackout
United KingdomBlackburn Internet
United KingdomBlackburn Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • MATTYB00SH 𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England

    Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam

  • Logical1966 Aaron (@Logical1966) reported from Keighley, England

    @virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I can’t access your website because I my bloody broadband isn’t working are you stupid or something 🤬🤬🤬

  • djbowers14 D J Bowers (@djbowers14) reported from Great Harwood, England

    Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.

  • mooseandme1 Moose And Me (@mooseandme1) reported from Great Harwood, England

    @virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.

  • btownofficial_ officialBtown (@btownofficial_) reported from Rawtenstall, England

    @virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD

  • scottburnley scott mitchell (@scottburnley) reported from Colne, England

    @virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now

  • HolGaffneyx Hol (@HolGaffneyx) reported from Blackburn, England

    @virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere

  • FunnyTrickster Vincent Brindle 🔶🌍🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@FunnyTrickster) reported from Burnley, England

    @jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.

  • Logical1966 Aaron (@Logical1966) reported from Keighley, England

    @virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you

  • jodavidson65 Jo D #KaftrioNow (@jodavidson65) reported from Nelson, England

    @virginmedia very poor of you

  • subz_1 𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱ (@subz_1) reported from Accrington, England

    At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia

  • nevynxxx nevynxxx (@nevynxxx) reported from Rawtenstall, England

    @virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.

  • xNasminx Nasmin Shabir ♡ (@xNasminx) reported from Keighley, England

    @virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating

  • EmilyMc767 Emily (@EmilyMc767) reported from Blackburn, England

    @virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks

  • SharonBradbury Sharon Bradbury (@SharonBradbury) reported from Haworth, England

    @virginmedia We are a customer but this particular cabling just services the houses below.

  • SamMcCartney Sam McCartney (@SamMcCartney) reported from Rawtenstall, England

    @Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless

  • NickyRobbo80 Nicky (@NickyRobbo80) reported from Blackburn, England

    If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed

  • saeedahmed0 Saeed Uchiha (@saeedahmed0) reported from Burnley, England

    @virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up

  • SharonBradbury Sharon Bradbury (@SharonBradbury) reported from Haworth, England

    @virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...

  • mrtariqmahmood Tariq Mahmood (@mrtariqmahmood) reported from Burnley, England

    @virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • __abbielr ab // 🌼 (@__abbielr) reported

    @virginmedia Can you not contact customers directly to speak to them to check these things? I have tried to get through to your customer service team for about 5-6 hours in total over the last 24 hours and have had next to no success

  • Kmccann86 Kirsty McCann (@Kmccann86) reported

    @virginmedia not helpful when you finally speak to someone on the phone and they hang up on you before you can complete the package change.

  • BeesBabe1975 𝕊𝔸ℝ𝔸ℍ🦄 (@BeesBabe1975) reported

    @virginmedia So then the area faults aren't getting fixed, as I NEVER get a text update! I tried to let you know yesterday.... but I got through to someone after an hour on hold and they cut me off. I gave up at that point 👍🏻

  • newworldruler Daniel Martin-Corben (@newworldruler) reported

    @virginmedia Everything is fine now. There was a service event going on, though I'd forgotten all about it. I was surprised to see that when I checked my service status it didn't mention it, just said it was down.

  • bradfel Bradley Feller (@bradfel) reported

    @virginmedia No, just that It is a complex fault and they are working on it. I have intermittent service, but my point is that it will get fixed and then next week, it will go again. I don’t understand?

  • angel_high9 Angel High (@angel_high9) reported

    @virginmedia We had this problem honestly for nearly two years. There only two of us in the house and it legit doesn’t even work in the room next door, doesn’t work upstairs, doesn’t work90% of the time lol

  • TweedieAudrey Audrey Tweedie (@TweedieAudrey) reported

    @virginmedia hi I have been trying to get hold of the pre install team to sort an error out but despite holding on for an hour I’ve got nowhere, I called back spoke to three different depts and the last gentleman was very nice but he cut the call off ? I’m at my wits end pls help

  • RealCainMosni Raj 🇬🇧🇪🇺💻🖥️👨🏽‍🎓 🔶 (@RealCainMosni) reported

    @virginmedia Following a link to a web site that doesn't exist, Virgin intercept the request and redirect it to their "this site doesn't exist" site. What they should do is simply not return an address so that the browser handles the error. It claims that the "service" is optional...

  • IDeserveFreedom George Trist CyberNat (@IDeserveFreedom) reported

    @virginmedia Very poor Wi-Fi signal, slow tv response, extortionate costs & discuss leaving for another provider.

  • BeesBabe1975 𝕊𝔸ℝ𝔸ℍ🦄 (@BeesBabe1975) reported

    @virginmedia But it's not just the almost daily area faults. My signal drops intermittently throughout the day. The service is just awful and totally unreliable, especially whilst trying to work from home. Fed up of it, been with you for years, but feel it's time to move now.