Virgin Media Outage Report in Nelson, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Nelson come from postal codes BB9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 18: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Nelson, Burnley, Accrington and Sowerby Bridge.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Wi-fi | |
| Blackburn |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...
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RC
(@ryanchapmanx) reported
from
Blackburn, England
How to waste my time 2019 - @virginmedia sort your customer service out :)
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D J Bowers
(@djbowers14) reported
from
Great Harwood, England
Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.
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Emily
(@EmilyMc767) reported
from
Blackburn, England
@virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks
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scott mitchell
(@scottburnley) reported
from
Colne, England
@virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now
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Nasmin Shabir ♡
(@xNasminx) reported
from
Keighley, England
@virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating
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Tariq Mahmood
(@mrtariqmahmood) reported
from
Burnley, England
@virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱
(@subz_1) reported
from
Accrington, England
At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Sam McCartney
(@SamMcCartney) reported
from
Rawtenstall, England
@Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless
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Saeed Uchiha
(@saeedahmed0) reported
from
Burnley, England
@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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officialBtown
(@btownofficial_) reported
from
Rawtenstall, England
@virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD
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Wes Odell
(@wesleyjodell) reported
from
Rawtenstall, England
@PaddyTheBaddy @virginmedia Agreed. It’s terrible. Il be changing when my contract is up
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
@virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.
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Salma Khan
(@Salma_abdx) reported
from
Great Harwood, England
@virginmedia They have improved but this is a regular issue now. This should be looked into, especially with the prices you charge for the services.
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RC
(@ryanchapmanx) reported
from
Blackburn, England
@geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back
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Aaron
(@Logical1966) reported
from
Keighley, England
@virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I can’t access your website because I my bloody broadband isn’t working are you stupid or something 🤬🤬🤬
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Vincent Brindle 🔶🌍🇪🇺🏴
(@FunnyTrickster) reported
from
Burnley, England
@jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam
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Shadie
(@shadiebrfc_) reported
from
Accrington, England
Virgin media are so shit!!
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia We are a customer but this particular cabling just services the houses below.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simo1970
(@Simo19703) reported
@virginmedia No, still unable to speak to customer services having been on hold again for 40 minutes plus my contract is due to end I need to either negotiate a new package or register my 30 day cancellation
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Mic ure
(@Ripilido) reported
@virginmedia But I already have to cancel in advance? So now I have to wait 45 days for a cheque for my months overpayment.
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Matthew Brooke
(@MJBrooke1) reported
@virginmedia whats the wait time currently to speak to an operator about cancelling my broadband? Starting to think it would just be quicker to cancel my direct debit and wait for you to call me 👀
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Sami.
(@Sami__Saied) reported
@virginmedia I've been calling you all afternoon and have been cut off twice after being on hold for 1hr each time, absolute joke. Any alternative number to speak to a person and not just sending me the same link for support??
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alan gidman
(@Alangiddy25) reported
@virginmedia I believe that’s who I have been on chat with . Like I said the deals they can offer are system generated and inflexible . I can cancel and then my wife can get a deal as a new customer , total madness been with you over a decade
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JorgeJoan 🏳️🌈
(@JorgeJoanTW) reported
@virginmedia I have been waiting so far for 3h for someone to respond to the WhatsApp. The phone call was cut after 1h of me listening to your waiting music. I've wasted a day trying to cancel my contract with you guys, which is ridiculously difficult.
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イギリス田舎暮らし 老猫🐈とのんびり生活🍀🏡
(@England_) reported
@virginmedia Can I add a note saying if I am not in, leave it to specific my neighbour? Also, can I ask you to leave a card if they leave it to my neighbour? Also, I would like to know your thoughts on £8.65. It is pretty bad customer service. I am happy to pay £43.25 but not £8.65.
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nicola Adams
(@adams_nic) reported
Your customer service sucks!! New virgin media box outside our house and the idiots who put it there have damaged our wall. No responsibility is being taken. Landlord will be seeking legal advice if not dealt with soon
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nicola Adams
(@adams_nic) reported
@virginmedia I'm not a customer. I am a member of the public who has a damaged wall thanks to your boxes having to be installed and I'm not happy. Customer service "couldn't find a complaints form" ... they just wanted to get rid of my husband on the phone. We need our wall fixing !!!
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Fotek
(@FotekDesign) reported
@virginmedia I can't use the app because I have a Hub 4. Would like a Hub 5 upgrade though to get the most out of my Gig1 service.