Virgin Media Outage Report in Nelson, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, Nelson and Accrington.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
TV | |
| Burnley |
Internet | |
| Blackburn |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Hol
(@HolGaffneyx) reported
from
Blackburn, England
@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!
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Aaron
(@Logical1966) reported
from
Keighley, England
@virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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Nasmin Shabir ♡
(@xNasminx) reported
from
Keighley, England
@virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱
(@subz_1) reported
from
Accrington, England
At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Tony Mulgrew
(@cheftonymulgrew) reported
from
Ripponden, England
@SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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Dave R
(@SmartCoffeeOff1) reported
from
Blackburn, England
What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!
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Jo D #KaftrioNow
(@jodavidson65) reported
from
Nelson, England
@virginmedia very poor of you
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gsouthy_25 🏆 LIVERPOOL FC 👊🏼
(@gsouthy) reported
from
Great Harwood, England
@virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤
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𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚
(@courtsthomasx) reported
from
Blackburn, England
@virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.
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Shigufta khan
(@Shigufta1) reported
from
Blackburn, England
@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.
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Ian Lumsden
(@ianlumsden) reported
from
Burnley, England
@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jemima
(@Jemima_jess) reported
@virginmedia I need this resolved and refunded, I’ve had enough at this point and it’s beyond a joke that a business as big as Virgin can’t seem to sort this out. You didn’t even know the service existed, it’s ridiculous
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.
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James Harris
(@jmharris_uk) reported
@virginmedia in Orpington keeps cutting out daily, affecting work calls etc. But then you get told you’re not entitled to compensation as it’s not for 2 days straight. Absolutely disgusting treatment of customer of over 10 years. Will be leaving as soon as I can...
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shaun mcmanus
(@macky80) reported
@virginmedia No broadband at all for the whole 8 days- because there was a noise blocker on my line- I telephoned @virginmedia daily- sometimes multiple times a day- used the text service- online chat stating I had no internet.
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Billy Butters
(@Instantclass69) reported
@nigel670 @virginmedia Awful mate. 3 boosters and constantly freezing when I'm streaming.
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LaJaWaA
(@AWJL84) reported
@virginmedia Genuinely shocking service for the amount of money you take.
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Hussain Fatih
(@Hussainfatih) reported
The shittest customer service has to go @virginmedia the problems still persist and still get through to actually speak to anyone!!!!!!! @Ofcom I’ve spent the last 1.5hr trying to speak to someone. I managed to speak to someone for 10 seconds before his line dropped!
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Anthony Skorczewski
(@antskor) reported
@virginmedia when when contacting you is it such a struggle to try and get through on the phone. There is about a million options and can’t talk to anyone. As I said before you will not be getting anymore payments from me until someone calls be and resolved my complaint #Useless
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Paul Schofield
(@oliversdadster) reported
@virginmedia @virginmedia cat got your tongue? It’s exactly the same with your abysmal customer service when presented with the @ofcom regulations. Should have written it in crayon.
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Az
(@Azman2000) reported
@virginmedia ok so help me out