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Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.

CityProblem TypeReport Time
Blackburn Wi-fi 14 hours ago
Blackburn Internet 19 hours ago
Blackburn Internet 1 day ago
Blackburn Internet 1 day ago
Blackburn Internet 1 day ago
Blackburn Phone 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • WainwrightDean
    Dean Wainwright (@WainwrightDean) reported from Accrington, England

    @virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?

  • ianlumsden
    Ian Lumsden (@ianlumsden) reported from Burnley, England

    @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡

  • NJWesthead
    NJW (@NJWesthead) reported from Rawtenstall, England

    @virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!

  • hossfitt
    Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home

  • lamsom
    Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia Your mobile network is crap & your customer service is just as bad.

  • braysoj1
    Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia internet gone down bd22 6hn

  • wightpie
    Wightpie (@wightpie) reported from Blackburn, England

    @virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant

  • hossfitt
    Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet

  • jaswinburne1
    James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke

  • jaswinburne1
    James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”

  • bazza_bee78
    🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.

  • suziealderton
    #hellomynameisSuzie (@suziealderton) reported from Silsden, England

    @virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!

  • wightpie
    Wightpie (@wightpie) reported from Blackburn, England

    @virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent

  • LovecloughKev
    Kevin Kitten (@LovecloughKev) reported from Rawtenstall, England

    @virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service

  • MATTYB00SH
    𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England

    @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

  • IamAbulShelby
    𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported from Burnley, England

    @virginmedia @BexInfante mine is now not working at all

  • braysoj1
    Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia why is the picture Quality so bad on the sky sports red button

  • lamsom
    Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.

  • Sam_yates4
    Sam Yates (@Sam_yates4) reported from Old Laund Booth, England

    @neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!

  • bazza_bee78
    🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • itsmekks
    kay (@itsmekks) reported

    so after a few weeks of terrible internet the entire thing has gone off today, have to wait 48 hours for a technician to call which is extremely unhelpful considering we’re in a pandemic and i have to work from home? i’m paying £60 a month for what?! @virginmedia

  • ChukwudieEze
    Chuks Eze (@ChukwudieEze) reported

    @virginmedia we have had the worst customer service today from a virgin media agent on the phone. Spent 2hrs on the phone and she ended up taking our internet connection off. We went from having internet to no longer having internet. We depend on it for homeschooling, work, etc

  • RichPLowe
    Richard Lowe (@RichPLowe) reported

    @virginmedia I'll have to find an ethernet cable. Will that tell whether it's something wrong with the hub rather than the service?

  • Balaji63861454
    Balaji@Balakrishnan (@Balaji63861454) reported

    @virginmedia Wifi has been dropping very often. Reported the issue in Nov-2020 since then virgin couldn't resolve it. I have been with Virgin since 2003 probably it's the time to say goodbye!!!

  • ZoeSomebody
    Zoe Somebody (@ZoeSomebody) reported

    @virginmedia @Amar_design A lot of traffic as you have so many issues that people need sorting

  • gemma34654406
    gemma (@gemma34654406) reported

    @virginmedia Your website not working and customer services have cut me off after 40mins of waiting. I’m really disappointed with your services

  • gnw626
    Graham Wright (@gnw626) reported

    @virginmedia is your service down in the b17 area of Birmingham? I've lost internet and tv.

  • Josiet83
    Josie Thompson (@Josiet83) reported

    @virginmedia It says ‘apology to customer’. That doesn’t fix my fault or my sanity though!! I’ve just tried to phone customer service to cancel my contract but yet again I can’t get through. I have taken 3 days off work and spent over 30 hours on the phone and another 5 hours on the app.

  • TravelPlanLtd
    TravelPlan (@TravelPlanLtd) reported

    @virginmedia very disappointed. Signed upto M500 in Nov never had more than 80 download, when I ring to complain I get told we need to run tests, no you dont, I told you the problem, issue new routers and sort out the problem, your happy to take money but not give the service

  • emmadonaldson05
    Emma 👩🏻‍🦼♿️ (@emmadonaldson05) reported

    @virginmedia My 81-year-old grandmother is really struggling with the £3.50 increase that would come in March on her bill. Just wondering if there was any package out there that would help her with this. She has telephone and basic package TV. #ShesThinkingOfGoingToSky