Virgin Media Outage Report in Nelson, Lancashire, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Nelson, England
The most recent Virgin Media outage reports came from the following cities: Burnley, Blackburn, Keighley, and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 22 hours ago |
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Wi-fi | 23 hours ago |
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Wi-fi | 2 days ago |
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Wi-fi | 2 days ago |
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Internet | 2 days ago |
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TV | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Emily (@EmilyMc767) reported from Blackburn, England@virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks
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scott boyle (@scottboyle6) reported from Burnley, England@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱ (@subz_1) reported from Accrington, EnglandAt this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Aaron (@Logical1966) reported from Keighley, England@virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you
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Hol (@HolGaffneyx) reported from Blackburn, England@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Vincent Brindle 🔶🌍🇪🇺🏴 (@FunnyTrickster) reported from Burnley, England@jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.
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scott mitchell (@scottburnley) reported from Colne, England@virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now
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Sharon Bradbury (@SharonBradbury) reported from Haworth, England@virginmedia We are a customer but this particular cabling just services the houses below.
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Aaron (@Logical1966) reported from Keighley, England@virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I can’t access your website because I my bloody broadband isn’t working are you stupid or something 🤬🤬🤬
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Nasmin Shabir ♡ (@xNasminx) reported from Keighley, England@virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating
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D J Bowers (@djbowers14) reported from Great Harwood, EnglandMoved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.
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Sharon Bradbury (@SharonBradbury) reported from Haworth, England@virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...
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Moose And Me (@mooseandme1) reported from Great Harwood, England@virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.
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Nicky (@NickyRobbo80) reported from Blackburn, EnglandIf 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, EnglandSwitching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam
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Tariq Mahmood (@mrtariqmahmood) reported from Burnley, England@virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.
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officialBtown (@btownofficial_) reported from Rawtenstall, England@virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD
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Sam McCartney (@SamMcCartney) reported from Rawtenstall, England@Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless
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nevynxxx (@nevynxxx) reported from Rawtenstall, England@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mar Dar (@MarDar16500248) reported@virginmedia All my neighbors had broadband from virgin but not me, why? I tried to convince your staff to send me a technician with new router because I reckon is faulty. I can't login to the router, I have no internet and no wifi signal from it.
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Martin Steele (@MartinSteele_) reported@virginmedia My partner stayed in all day twice for 1 man to come out and say can't do it sorry even though we had already told you guys you need 2 men. The second time it was down as 2 men and after ringing up to complain one worker told me that someone changed it to 1 man!!! Doesn't cut it!
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lesley bannister (@ravylesley) reported@theroyalfactor @virginmedia any day now they will start offering to credit your account with £10 and arrange an engineers visit. Dont be lulled by them as the Engineers never arrive and neither does the credit
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Sophie Nash (@SophieGraceNash) reported@virginmedia So I wait until then? Is there anyway you can add to my account that for someone to please ring me instead of emailing the response. Every email says you tried to contact me but couldn't when I have no missed calls/always with signal at home. Feels like you don't even try to call
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Circadian (@reptkeu) reported@virginmedia Yeah you can ask - it will only be the 7th time Virgin ask me this. Again, Virgin has sent engineers twice. First one changed the coaxial cable, second one changed the routeur. Problem never got fixed. @virginmedia is a joke of a service. Me tweeting = virgin loosing money.
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Paul Jempson (@PaulGDJ) reported@virginmedia The original complaint was back in early May - twice VM claimed they had tried to contact me and hadn’t. No phone calls just a generic letter with no apology, admittance of fault or compensation.
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Katja Berg Author, founder of Bergdorfs Copenhagen (@bergdorfsflower) reported@virginmedia Does not work as its all automated when i call you send dignsl and hsng up ask me to wait 10 minutes. AWFUL SERVICE
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Andrew James Raymond Hill (@AndrewJamesRay3) reportedSo @virginmedia just swapped from Sky after 15 years to improve our wifi. Apparently tho u now can’t supply me with booster Pod even tho we are badly in need to improve our network. #notimpressed #newcustomer
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Gráinne Fallon (@GrainneFallon) reported@virginmedia So now the Google maps on my phone doesn't work ( doesn't update as I drive) I need Google maps for my job. Do I have to go on hold for 40 mind to see can I get that sorted ? Abysmal service for customers. I'm a customer just over a week now and I'm sorry I moved to @virginmedia
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Monsoon (@MonsoonUK) reported@carlinwallace Hi, due to a Virgin Media outage in the area our phones were down for a short time. But this has now been rectified, please try again or our WhatsApp option available directly from our website. Many thanks, Monsoon