Virgin Media outages and service status in Nelson, England

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Rossendale, Burnley, and Keighley.

City	Problem Type	Report Time
Blackburn	Internet	16 hours ago
Blackburn	Internet	1 day ago
Blackburn	Internet	2 days ago
Blackburn	Internet	2 days ago
Blackburn	Internet	4 days ago
Blackburn	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

• 
  Wightpie (@wightpie) reported 11 seconds ago from Blackburn, England

  @virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent

• 
  Ian Forrest (@IanForrest10) reported 1 minute ago from Blackburn, England

  @virginmedia Plugged in new Wi-Fi hub all good. Paired new remote with box but upgrade to box failed error code M63. Bot is all over place customer service rep basically non-engineer saying turn it off on again!

• 
  'Motivated And Confident' Mags (@dejkirkby) reported 4 minutes ago from Burnley, England

  @virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double

• 
  Daz Mckavett (@Dazmac1882) reported 7 minutes ago from Burnley, England

  @virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee

• 
  strange little Flo (@FloButcher84) reported 9 minutes ago from Blackburn, England

  @virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect

• 
  Ian Lumsden (@ianlumsden) reported 11 minutes ago from Burnley, England

  @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡

• 
  scott boyle (@scottboyle6) reported 12 minutes ago from Burnley, England

  @virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.

• 
  officialBtown (@btownofficial_) reported 12 minutes ago from Rawtenstall, England

  @virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD

• 
  Aaron (@Logical1966) reported 14 minutes ago from Keighley, England

  @virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I can’t access your website because I my bloody broadband isn’t working are you stupid or something 🤬🤬🤬

• 
  #hellomynameisSuzie (@suziealderton) reported 19 minutes ago from Silsden, England

  @virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!

• 
  𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported 23 minutes ago from Burnley, England

  @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

• 
  Nobby (@nobby1979) reported 25 minutes ago from Keighley, England

  @virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday

• 
  Liam Kenniford (@LiamKenniford) reported 26 minutes ago from Burnley, England

  @virginmedia are you having problems in BB10 area?? Can’t get any internet access

• 
  dianeG (@deghunter) reported 34 minutes ago from Brierfield, England

  @virginmedia trying to work from home with regular weekly loss of broadband isn’t a service, it’s a disgrace. Will be leaving

• 
  Nick (@ClaretNick) reported 35 minutes ago from Burnley, England

  @virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!

• 
  Vincent Brindle 🔶🌍🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@FunnyTrickster) reported 40 minutes ago from Burnley, England

  @jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.

• 
  Jade (@jademelia99) reported 41 minutes ago from Cowling, England

  Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service

• 
  Gareth Rider-Smith (@gazbullsfan22) reported 43 minutes ago from Keighley, England

  @virginmedia Service even worse you demand full payment and then will credit our account for your error and breach of contract! Your customers service staff rude! Demanding money before we can speak to anyone well I wonder what a solicitor would have to say with copy of the breached contract.

• 
  Matthew Stansfield (@matt_stanny) reported 47 minutes ago from Burnley, England

  @virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!

• 
  Sharon Bradbury (@SharonBradbury) reported 48 minutes ago from Haworth, England

  @virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Samuel Pierce (@Mrhalfandhalf8) reported 7 minutes ago

  @virginmedia why yous so bad total as it stand at least 6 hours over 2 days no Internet due to the heat.😡

• 
  Kurt (@JONEZZEEonMMA) reported 10 minutes ago

  @GameRiot Exactly, who doesn't have the internet in 2026, virgin Media internet went down and was fixed for me with in 4 hours. If you don't log on you don't lose your games, just need to sign back in to play.

• 
  LovelifeLoveLowe (@debbsno1) reported 11 minutes ago

  @TheGriftReport Virgin media have been ringing me a lot, I dont answer, as I can NEVER understand the call handler, theyre also very impatient and rude. I pay my bill via direct debit on time, everytime, so , unless I've a problem to report I simply dont put myself through it, too stressful.

• 
  Sharon Hall (@sharonmariahall) reported 13 minutes ago

  @virginmedia i emailed a complaint on your webform on 3 April. Why have i never received a reply? Please dont ask me to send you a direct message. I have and again, not received a response. Your customer service is non existent.

• 
  craigyh (@craigyh74) reported 14 minutes ago

  @virginmedia so you continue my 74 year old dad into upgrading and then expect him to install everything. He tries to call you for help but your **** automated system doesn't recognise his phone number or account number

• 
  Michael Day (@JustMike2K24) reported 14 minutes ago

  @virginmedia My WiFi and overall service has been up and down for over 2 weeks now. I’ve done all of the trouble shooting. I’ve checked the service. I done the old switch off and on. I just need to get somebody to visit and do it as I am unable to wfh because of it.

• 
  Aidan Costello (@aidan_codtello) reported 17 minutes ago

  @entrustTMF @virginmedia Needless to say neither of us have ever seen the £50. I had terrible broadband from them for many years and don't know why I was foolish enough to go back.

• 
  Sophie Alexis (@SophieAlexis30) reported 17 minutes ago

  @virginmedia just installed internet and been told we need 2 boosters it’s been a week and a half and still yet to arrive. Can anyone help in chasing them please.

• 
  Samuel Pierce (@Mrhalfandhalf8) reported 18 minutes ago

  @virginmedia hi there last few days my Internet has cut off between 3 to 7 when its been really warm this has happened before and yous have let me leave free of charge as it was never sorted out now its happening again been since Dec but was ok intill the good weather.

• 
  Catriona **** (@CJD39) reported 23 minutes ago

  What a kerfuffle. 10 calls to Virgin to reactivate services. Not easy and customer service not great. @virginmedia #customerservice #housemove #difficult