Virgin Media Outage Report in Nelson, Lancashire, England

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.

City	Problem Type	Report Time
Blackburn	Wi-fi	6 hours ago
Blackburn	Internet	11 hours ago
Blackburn	Internet	19 hours ago
Blackburn	Internet	1 day ago
Blackburn	Internet	1 day ago
Blackburn	Phone	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

• 
  'Motivated And Confident' Mags (@dejkirkby) reported 3 minutes ago from Burnley, England

  @virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double

• 
  Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported 4 minutes ago from Silsden, England

  @SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...

• 
  Dorothy Carr (@dottydinosaur) reported 4 minutes ago from Blackburn, England

  @MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works

• 
  andrew day (@dazzle961) reported 9 minutes ago from Blackburn, England

  @virginmedia **** off Over £100 !a month for broadband that drops very 5 minutes ******* joke of a company

• 
  Sally O'Donnell (@SallyOdonnell) reported 11 minutes ago from Burnley, England

  @virginmedia Hi thank you however a good start would be you to know your client base. Some of us are just not tech savvy and being talked to like an idiot is not the way to win hearts and minds let alone customer loyalty. Felt very undermined and very disappointed.

• 
  Michael Parkinson (@mikeyparkinson) reported 11 minutes ago from Burnley, England

  @virginmedia I have and it says no issues... It was off this AM

• 
  Marsoma (@Marsoma) reported 15 minutes ago from Burnley, England

  @virginmedia Had no internet and TV service for over 24hrs now, can’t get through on the phone and it says the broadband issues are sorted on the service check online...it isn’t.

• 
  ArmElec (@ArmElec_co_uk) reported 17 minutes ago from Colne, England

  @virginmedia Yes, can someone please help it has now been 12 working days since my devices were received by VirginMobileRecycle and still no payment...

• 
  Scott Nelson (@ScottShaqNelson) reported 18 minutes ago from Keighley, England

  @virginmedia problems with my router and your tech help told me the cables must have come loose. I didn’t touch or move the router or the cables and your help got it back on by telling me that me tightening it resolved it. I never touched it. can’t you admit the router is faulty

• 
  Nobby (@nobby1979) reported 18 minutes ago from Keighley, England

  @virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday

• 
  Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported 19 minutes ago from Silsden, England

  @virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.

• 
  Marky T from We Are G4m3rs (@oO_MarkT_Oo) reported 24 minutes ago from Burnley, England

  @virginmedia please can you tell me the service status on BB12 7DF. My speeds are non existent and your service page on the website is down.

• 
  Marsoma (@Marsoma) reported 26 minutes ago from Blackburn, England

  @virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!

• 
  dianeG (@deghunter) reported 28 minutes ago from Brierfield, England

  @virginmedia trying to work from home with regular weekly loss of broadband isn’t a service, it’s a disgrace. Will be leaving

• 
  'Motivated And Confident' Mags (@dejkirkby) reported 34 minutes ago from Burnley, England

  @WilfSauce @WrestlingJebus @Archiebald_C I have Virgin Media, so haven't had to use TVPlayer personally, but I know of people who have and it's worked perfectly fine. I believe there is a rolling contract for the service of £6.99 after the event so make sure you cancel afterwards.

• 
  Ian Cardy (@IanCardy2) reported 38 minutes ago from Rawtenstall, England

  Service from @virginmedia is disgusting for existing customers! Dial 150 hold for 20mins someone answers but can hardly speak English then hang up when I ask for a new deal #customerservice try calling back & it’s busy so “sorry can’t help today call tomorrow 8am some of us work!

• 
  Gareth Beck (@BeckGareth) reported 39 minutes ago from Burnley, England

  @virginmedia gone down in BB10 again

• 
  Laurence (@LaurenceBoom) reported 48 minutes ago from Colne, England

  @virginmedia for the past 2-3 weeks I have had issues with on demand content, and the broadband. When I try to play a sky cinema film, the audio plays; but no picture. BBC iplayer is the same! The router is next to the virgin box, so dont understand what is going on.

• 
  M (@maggiehtfcmay) reported 51 minutes ago from Sowerby Bridge, England

  @andym1900 @virginmedia My phone goes onto emergency calls only when I leave the UK. Even happened when I went to the Islw of Man🙄 Never had an issue before signing up with them. Poor do.

• 
  Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported 58 minutes ago from Silsden, England

  Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  らん~☆ (@TotoroRan91) reported 10 minutes ago

  @virginmedia There's a fault in the area, since yesterday! This happens way too often for the price of your service!

• 
  PhoenixFTA ∆ truly 3.5% 🇪🇺🇩🇪🌍 FBPE (@MyPhoenixFTA) reported 12 minutes ago

  @virginmedia I don't know anymore where to even start. My complaint letter to @CISASUK is growing with each interaction. Here's an easy one: don't have agents ever directing these words towards a customer "you are lying. You are a liar." What the actual F@+£????

• 
  Steveo (@Steveo111078) reported 13 minutes ago

  @virginmedia what's up with your mobile data? Connected to 4g full reception yet it's like dial up waiting on pages to load never used to have this problem

• 
  Sinead kelly (@Sineadk60144380) reported 14 minutes ago

  @virginmedia virgin media are cutting my 82 year mother who lives alone phone off. Customer for as long as virgin media has existed. No point ring customer service as they are waste of time and the call backs I am meant to get never happen

• 
  Elspeth The Pict (@ElspethThePict) reported 19 minutes ago

  @virginmedia It was a refund of payment in advance as my service has ended.

• 
  Yvonne T (@YvonneT2022) reported 20 minutes ago

  @virginmedia I have been a loyal customer for many years. I have a virgin mobile contract, media and broadband. @richardbranson thanks for offering customers broadband that is super fast. #virginmedia #broadband #NeurodiversityCelebrationWeek

• 
  john oxley (@oxosbase) reported 24 minutes ago

  @anthonyalan23 @virginmedia I’m with @virginmedia and never had a problem with buffering. Is there a hardware problem ?

• 
  ian rogers (@JayWratten) reported 24 minutes ago

  @Ballstocancer @virginmedia Full of huge promises @virginmedia they treat customers awful all about money 🙈

• 
  Elisabeth (@misselisamartin) reported 27 minutes ago

  @virginmedia there's intermittent signal issues in my area, I've followed your steps online to ensure that it isn't my hub. Now I can't connect to the Internet at all. How am I meant to work from home today? This is the 3rd time in two weeks 🥲🥲

• 
  JulesAnime (@AnimeJules) reported 29 minutes ago

  @DowndetectorUK Virgin Media seems to be down #virginmedia #virginmediadown