Virgin Media Outage Report in Nelson, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Sowerby Bridge, Burnley, Rossendale District and Bacup.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
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| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Jonny Brayson
(@braysoj1) reported
from
Keighley, England
@virginmedia why is the picture Quality so bad on the sky sports red button
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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Wightpie
(@wightpie) reported
from
Blackburn, England
@virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant
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Wightpie
(@wightpie) reported
from
Blackburn, England
@virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia Your mobile network is crap & your customer service is just as bad.
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Will_BRFC.1875
(@WillBr1875) reported
from
Great Harwood, England
@virginmedia Hi , I just wanted to ask if you could help me concerning my Internet at home , its not been working all weekend at all, it connects but nothing please can we sort the problem ASAP Thank You
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James Swinburne
(@jaswinburne1) reported
from
Silsden, England
@virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke
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Jonny Brayson
(@braysoj1) reported
from
Keighley, England
@virginmedia internet gone down bd22 6hn
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Paul Cartwright
(@hossfitt) reported
from
Keighley, England
@virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
@virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet
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Will_BRFC.1875
(@WillBr1875) reported
from
Great Harwood, England
@virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out
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Kevin Kitten
(@LovecloughKev) reported
from
Rawtenstall, England
@virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service
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Sam Yates
(@Sam_yates4) reported
from
Old Laund Booth, England
@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
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#hellomynameisSuzie
(@suziealderton) reported
from
Silsden, England
@virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!
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Dean Wainwright
(@WainwrightDean) reported
from
Accrington, England
@virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?
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Paul Cartwright
(@hossfitt) reported
from
Keighley, England
@virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet
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Debbie Ioanna (Author)
(@Debbie_Cleo) reported
from
Queensbury, England
@virginmedia honestly... your call centre/arranging anything is absolutely shocking. Twice had something arranged, twice its not happened and wrong things noted. Please sort out your call centre. This poor engineer has just turned into a complaints department
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NJW
(@NJWesthead) reported
from
Rawtenstall, England
@virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!
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James Swinburne
(@jaswinburne1) reported
from
Silsden, England
@virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”
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𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪
(@IamAbulShelby) reported
from
Burnley, England
@virginmedia @BexInfante mine is now not working at all
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MickyMUFC
(@MickyBrown76) reported
@virginmedia why has my bill increased without notifying me or giving me the option to cancel?
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Andrew Blake
(@AndrewBlake0101) reported
@virginmedia Support allowance for your staff??.That's very nice of you though I'm struggling to see the significance between that statement and putting everyone's BB up £7 a month..Other than a cynic like me thinking your now recouping your loss.
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Tanya Peasgood
(@tanya_peasgood) reported
@virginmedia Your live chat team - said she was renewals - eventually decided she couldn’t give me a decent offer and I asked to cancel. That should be in progress if you can confirm. I’m not calling you and going through an hour of this again
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emma stewart
(@emmas80) reported
@virginmedia hi there was wondering if you could help me. I'm currently on hold with one of your colleagues, I'm having trouble connecting my laptop to my router. Thanks Emma
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Kieran Doyle
(@KieranLeeDoyle) reported
@virginmedia I’m not putting it on Twitter, too long. I could write a book on the inept performance of VM customer service
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The Devilled Egg
(@DevilledeggKA) reported
@virginmedia Done, but what is the point when no one ever comes back with anything useful? The same goes for emails and phone calls. Nobody is telling me what the issue is or when will anything be done about it. 4 engineers have been and gone, checking over the same stuff, solving nothing.
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Kylie
(@Kylie88882168) reported
@virginmedia Says engineers are fixing problems in area for last 5 days that I've been checking it
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Salty Brit
(@Hadvarius) reported
@virginmedia STOP THROTTLING MY UPLOAD SPEEDS!!!! 3 WEEKS NOW I HAVE NOT BEEN ABLE TO STREAM!!! the only remain cause for my issue with OBS dropping frames is your bad unreliable internet
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Aby Watson
(@abswatson) reported
@tzippele @virginmedia This is disgraceful and dangerous. Treat this with urgency @virginmedia
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Tzipporah Feiga ✡️
(@tzippele) reported
@virginmedia Tried 3 different browsers on 2 different devices and still not working