Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 01/15/2026 15:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Sowerby Bridge, Burnley, Rossendale District, Bacup and Todmorden.

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City Problem Type Report Time
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • suziealderton #hellomynameisSuzie (@suziealderton) reported from Silsden, England

    @virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!

  • MATTYB00SH 𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England

    @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

  • WainwrightDean Dean Wainwright (@WainwrightDean) reported from Accrington, England

    @virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?

  • braysoj1 Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia internet gone down bd22 6hn

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor

  • jaswinburne1 James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”

  • bazza_bee78 🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service

  • lamsom Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.

  • hossfitt Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home

  • hossfitt Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet

  • IamAbulShelby 𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported from Burnley, England

    @virginmedia @BexInfante mine is now not working at all

  • braysoj1 Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia why is the picture Quality so bad on the sky sports red button

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow

  • lamsom Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia Your mobile network is crap & your customer service is just as bad.

  • ianlumsden Ian Lumsden (@ianlumsden) reported from Burnley, England

    @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡

  • jaswinburne1 James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke

  • LovecloughKev Kevin Kitten (@LovecloughKev) reported from Rawtenstall, England

    @virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service

  • Shigufta1 Shigufta khan (@Shigufta1) reported from Blackburn, England

    @virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable

  • Sam_yates4 Sam Yates (@Sam_yates4) reported from Old Laund Booth, England

    @neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!

  • bazza_bee78 🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • marineseageek Tony (@marineseageek) reported

    @virginmedia 1/2I have raised a complaint but the email@tells me nothing (your ref C-1508221719) This wasthe text i sent “Can you read the extensive notes your colleague wrote about this problem on Friday then start by raising a complaint that nothing has been done, a second complaint about

  • nickholding01 Nick68 (@nickholding01) reported

    @virginmedia @virginhelp Just says bad request. Every other site works

  • Mankalinka Anita Pocskai (@Mankalinka) reported

    @virginmedia I would love to but there is not enough space here! I tried with you customer service, hours and hours. Lies, lies, lies. engineer booked did not turn up! Can't talk to a manager, you forced me into a new contract. I am completely stressed out

  • Pollycamern Pauline Johnson (@Pollycamern) reported

    @virginmedia how do you actually speak to a human? I'm £120 a month for a package that I can't use. Internet drops off and on around 2 dozen times a day. Customer service non existent

  • marineseageek Tony (@marineseageek) reported

    @virginmedia 2/2 …the time take for your team to reply to the first issue on Friday and a third complaint that it has taken over two hours for you to respond to todays contact.” To consider this resolved and close the ticket is unacceptable. Still no Netflix 1336hrs

  • Sudo_2021 Anonymous (@Sudo_2021) reported

    @guyrleech @vmbusiness Oh Guy… Can you make a call to their support number first.

  • guyrleech Guy Leech (@guyrleech) reported

    @Sudo_2021 @vmbusiness That's what they've told me to do tonight if I have problems when I swap the devices as chat is only 8-5. I love phone calls

  • EmmaBurnell_ Emma Burnell (@EmmaBurnell_) reported

    Capitalism is broken #24673 @virginmedia response to my asking them to return the money they took from - rather than credited to - my account is to ask me to ask the bank to ask for it back. No you thieving Gits - you give it back now!

  • SineadPaghan The Truth Fairy🧚🏼‍♂️Not Moving On #FBPE (@SineadPaghan) reported

    @virginmedia ...name or account number and called him out for being a damn scammer, he put the phone down. How many others would have actually downloaded this app? How many are getting scammed every day and losing money? Why cant anyone DO something and close these scammers down 😡

  • grocksu guRinder (@grocksu) reported

    @virginmedia disconnect my broadband in error and say it'll take 72 hours to reconnect. Do you understand some of us are working from home? No such thing as customer service! #disappointed #ofcom