Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Nelson come from postal codes BB9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 02/14/2026 21:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Nelson, Burnley, Accrington and Sowerby Bridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • deghunter dianeG (@deghunter) reported from Brierfield, England

    @virginmedia trying to work from home with regular weekly loss of broadband isn’t a service, it’s a disgrace. Will be leaving

  • dazzle961 andrew day (@dazzle961) reported from Blackburn, England

    @virginmedia **** off Over £100 !a month for broadband that drops very 5 minutes ******* joke of a company

  • nobby1979 Nobby (@nobby1979) reported from Keighley, England

    @virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday

  • liquidborn liquidBorn (@liquidborn) reported from Burnley, England

    @virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible

  • Marsoma Marsoma (@Marsoma) reported from Blackburn, England

    @virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...

  • jademelia99 Jade (@jademelia99) reported from Cowling, England

    Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service

  • BeckGareth Gareth Beck (@BeckGareth) reported from Burnley, England

    @virginmedia gone down in BB10 again

  • Marsoma Marsoma (@Marsoma) reported from Burnley, England

    @virginmedia Had no internet and TV service for over 24hrs now, can’t get through on the phone and it says the broadband issues are sorted on the service check online...it isn’t.

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.

  • dottydinosaur Dorothy Carr (@dottydinosaur) reported from Blackburn, England

    @MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works

  • dejkirkby 'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England

    @virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double

  • ScottShaqNelson Scott Nelson (@ScottShaqNelson) reported from Keighley, England

    @virginmedia problems with my router and your tech help told me the cables must have come loose. I didn’t touch or move the router or the cables and your help got it back on by telling me that me tightening it resolved it. I never touched it. can’t you admit the router is faulty

  • mikeyparkinson Michael Parkinson (@mikeyparkinson) reported from Burnley, England

    @virginmedia I have and it says no issues... It was off this AM

  • IanCardy2 Ian Cardy (@IanCardy2) reported from Rawtenstall, England

    Service from @virginmedia is disgusting for existing customers! Dial 150 hold for 20mins someone answers but can hardly speak English then hang up when I ask for a new deal #customerservice try calling back & it’s busy so “sorry can’t help today call tomorrow 8am some of us work!

  • dejkirkby 'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England

    @WilfSauce @WrestlingJebus @Archiebald_C I have Virgin Media, so haven't had to use TVPlayer personally, but I know of people who have and it's worked perfectly fine. I believe there is a rolling contract for the service of £6.99 after the event so make sure you cancel afterwards.

  • SallyOdonnell Sally O'Donnell (@SallyOdonnell) reported from Burnley, England

    @virginmedia Hi thank you however a good start would be you to know your client base. Some of us are just not tech savvy and being talked to like an idiot is not the way to win hearts and minds let alone customer loyalty. Felt very undermined and very disappointed.

  • maggiehtfcmay M (@maggiehtfcmay) reported from Sowerby Bridge, England

    @andym1900 @virginmedia My phone goes onto emergency calls only when I leave the UK. Even happened when I went to the Islw of Man🙄 Never had an issue before signing up with them. Poor do.

  • LaurenceBoom Laurence (@LaurenceBoom) reported from Colne, England

    @virginmedia for the past 2-3 weeks I have had issues with on demand content, and the broadband. When I try to play a sky cinema film, the audio plays; but no picture. BBC iplayer is the same! The router is next to the virgin box, so dont understand what is going on.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • norrismc Norris McCord (@norrismc) reported

    @TheFlyingKipper @virginmedia Would love to know how that chat went. Been on the phone several times with them to try and negotiate a better deal but never seem to get anywhere with them.

  • hktegner Henning Tegner (@hktegner) reported

    @virginmedia You are a waste of time! I reported this on Monday. I was told they would monitor and to wait. I've called back many times since. It is now 4 X 24 hours since I reported this problem. And still you tell me to wait. This is beyond a joke! @VirginMediaCorp

  • SpinachWilson Wilson Spinach (@SpinachWilson) reported

    @CarmenSinPlata @virginmedia Don't, no support, 4 weeks no answer

  • AndyBorrie Andy Borrie (@AndyBorrie) reported

    @virginmedia @Ofcom you have the worst customer service of any company I have ever had to deal with!!! You are simply useless at resolving any issues or problems. Your staff lie to customers consistently and are unable to resolve even simple problems.

  • Dect4 Dec Tidswell (@Dect4) reported

    @virginmedia Any issues with your service in the CH46 area? Intermittent connection followed by a total loss of internet connection. Making working from home impossible

  • StephenOld Sir Stephen Old Bart #LoyalSubjectOfThePinguwalda (@StephenOld) reported

    @KatTrimble It is no better with Virgin Media. I tried to switch to BT once because the customer service is so bad. Neither VM or BT really helped me with the switch so I gave up.

  • SamChisman Sam Chisman (@SamChisman) reported

    Your customer service is terrible, you should have informed me. As I do not know when you cut me off @virginmedia, or what calls have been missed, what is the likelihood that you refund me the landline charge from when YOU cut me off? (3/3) #ofcom

  • davidallevy David Levy (@davidallevy) reported

    @virginmedia Thank you. But removing email access and saying the IT team will be in touch within 5 working days is not ok.....Do you or @Ofcom regard this as an acceptable level of service?

  • MrRedfernGT Mr.Redfern 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇺🇦 (@MrRedfernGT) reported

    @virginmedia I'm not dealing with webchat. I've been waiting in a que to chat to someone for the past few days only fir the que to go to zero and then "connecting" with nothing. Horrendous service.

  • dixonrussell Russell Dixon (@dixonrussell) reported

    @virginmedia I'm fairly confident I'd not have an issue installing one myself. Can I not purchase the appropriate length? Your sales-rep on the phone asked if we need a longer cable but it was rushed and we didn't know...if a longer cable was offered, can we not just have that???