Virgin Media Outage Report in Nelson, Lancashire, England

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.

City	Problem Type	Report Time
Blackburn	Wi-fi	1 hour ago
Blackburn	Internet	8 hours ago
Blackburn	Internet	9 hours ago
Burnley	Internet	1 day ago
Blackburn	Wi-fi	1 day ago
Blackburn	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

• 
  'Motivated And Confident' Mags (@dejkirkby) reported 3 minutes ago from Burnley, England

  @virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double

• 
  liquidBorn (@liquidborn) reported 5 minutes ago from Burnley, England

  @virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.

• 
  Nobby (@nobby1979) reported 15 minutes ago from Keighley, England

  @virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday

• 
  Nick (@ClaretNick) reported 15 minutes ago from Burnley, England

  @virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!

• 
  Jade (@jademelia99) reported 16 minutes ago from Cowling, England

  Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service

• 
  dianeG (@deghunter) reported 18 minutes ago from Brierfield, England

  @virginmedia trying to work from home with regular weekly loss of broadband isn’t a service, it’s a disgrace. Will be leaving

• 
  Wes Odell (@wesleyjodell) reported 18 minutes ago from Rawtenstall, England

  @PaddyTheBaddy @virginmedia Agreed. It’s terrible. Il be changing when my contract is up

• 
  Ian Cardy (@IanCardy2) reported 21 minutes ago from Rawtenstall, England

  Service from @virginmedia is disgusting for existing customers! Dial 150 hold for 20mins someone answers but can hardly speak English then hang up when I ask for a new deal #customerservice try calling back & it’s busy so “sorry can’t help today call tomorrow 8am some of us work!

• 
  Scott Nelson (@ScottShaqNelson) reported 28 minutes ago from Keighley, England

  @virginmedia problems with my router and your tech help told me the cables must have come loose. I didn’t touch or move the router or the cables and your help got it back on by telling me that me tightening it resolved it. I never touched it. can’t you admit the router is faulty

• 
  Marsoma (@Marsoma) reported 29 minutes ago from Burnley, England

  @virginmedia Had no internet and TV service for over 24hrs now, can’t get through on the phone and it says the broadband issues are sorted on the service check online...it isn’t.

• 
  andrew day (@dazzle961) reported 30 minutes ago from Blackburn, England

  @virginmedia I haven't been able to sign in to my Virginia media for years so complete waste of time Time to sack you lot off

• 
  Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported 30 minutes ago from Silsden, England

  Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible

• 
  Marsoma (@Marsoma) reported 34 minutes ago from Blackburn, England

  @virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!

• 
  Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported 35 minutes ago from Silsden, England

  @SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...

• 
  Nick (@ClaretNick) reported 38 minutes ago from Burnley, England

  @virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.

• 
  RC (@ryanchapmanx) reported 45 minutes ago from Blackburn, England

  How to waste my time 2019 - @virginmedia sort your customer service out :)

• 
  Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported 45 minutes ago from Silsden, England

  @virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.

• 
  Shadie (@shadiebrfc_) reported 48 minutes ago from Accrington, England

  Virgin media are so shit!!

• 
  Salma Khan (@Salma_abdx) reported 49 minutes ago from Great Harwood, England

  @virginmedia They have improved but this is a regular issue now. This should be looked into, especially with the prices you charge for the services.

• 
  RC (@ryanchapmanx) reported 57 minutes ago from Blackburn, England

  @geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Reid (@Reid74474266) reported 4 minutes ago

  @virginmedia terrible service again, I have the m350 fibre broadband and for months it has been very bad have complained and nothing has been done except running a test and being told it is fine!! This needs sorting asap

• 
  Marp1 (@chappra1) reported 4 minutes ago

  @virginmedia Your team left me on hold for 45 minutes and then the line cut off. Disgusting service. This is no going to be to BBC watchdog

• 
  Scott. (@Chaalks_) reported 9 minutes ago

  @virginmedia second night in a row the internet has gone down, I’m paying for a service that should work.

• 
  Sean (@Fad_1985) reported 12 minutes ago

  @YouKnowEh @virginmedia @virginmedia how about the majority who’s service has been reduced to a shambles and can’t actually get through to anyone when trying to contact this so called great customer service??

• 
  Jayson Turnbull (@JaysonTurnbull1) reported 20 minutes ago

  BT sport can show live sports from everywhere including Australia/NZ but continue to fail with Baseball. This is the only reason why Virgin media is in my house. More than happy to cancel this service.

• 
  Jasper the red fox 🦊 (@JasperTheFox98) reported 22 minutes ago

  @PascalLeRenard i mostly watched animated stuff even now lol and never watched cartoon network we dont have fox tv. i dunno what tv has now days as i dont watch it. but you want more you get sky or virgin media lol.

• 
  Jok (@JokVape) reported 23 minutes ago

  @virginmedia Haha I’ve had **** internet for the past 3 weeks straight.. connection drops every 5 minutes, I call the helpline and all I get is automated messages. I will be cancelling my contract as soon as possible, worst internet provider in the UK. Simple

• 
  hoshi world ********** (@sanshinehao) reported 25 minutes ago

  @virginmedia fix your wifi

• 
  Tim Reynolds (@PrintTrip) reported 26 minutes ago

  @virginmedia after reporting a fault direct I was told it was an issue in the area and the problem was intermittent. I would not call two days down intermittent. Very poor service, again

• 
  Peadar Ó Rathaille #MoreMná (@PeterRahillSD) reported 30 minutes ago

  @HollyCairnsTD on Virgin Media suggesting #Clare, given it's low Virus Incident Rate, ought not to be on the same level or restrictions as areas with High Daily Cases. #TonightVMTV #socdems