Virgin Media Outage Report in Nelson, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Accrington, Sowerby Bridge, Rossendale District and Bacup.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Phone | |
| Blackburn |
TV | |
| Blackburn |
Internet | |
| Blackburn |
TV | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Sam Yates
(@Sam_yates4) reported
from
Old Laund Booth, England
@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
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gsouthy_25 🏆 LIVERPOOL FC 👊🏼
(@gsouthy) reported
from
Great Harwood, England
@virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Dave R
(@SmartCoffeeOff1) reported
from
Blackburn, England
What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband
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Shigufta khan
(@Shigufta1) reported
from
Blackburn, England
@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!
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Paul Cartwright
(@hossfitt) reported
from
Keighley, England
@virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet
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𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚
(@courtsthomasx) reported
from
Blackburn, England
@virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia Your mobile network is crap & your customer service is just as bad.
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Ian Lumsden
(@ianlumsden) reported
from
Burnley, England
@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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Tony Mulgrew
(@cheftonymulgrew) reported
from
Ripponden, England
@SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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katie munro
(@3lionsmuaythai) reported
@virginmedia Been down for bloody ages I pay a fortune every month for this rubbish
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mark
(@MarkWalters92) reported
Why are @virginmedia so ****, tv and internet service down and the link to solve the problem also down ! Useless 😡😡
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Frederick Colclough
(@FrederickColcl1) reported
@virginmedia Can’t believe I left sky only to have the same problem I live in Stoke-on-Trent and mines been down now for 2 hours
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Dakara_Spawn_Blk
(@DakaraSpawnBlk) reported
@virginmedia I wish I never renewed my contract. 6 years and still this crap is going on with false promises lies about reliable service. Rouge company is what it feels like. Never recommending to anyone *** it could cause friendships to end.
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Karen Page
(@karenpage1977) reported
@virginmedia All V6 boxes stopped working in our house, they all started working again except 1 V6 box. Does this mean that box is broken? Restarted it 6 times, still same.
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Chris D
(@TxtDrive) reported
@virginmedia we have a Error Code V53 in our area on the TV - some of my neighbours have it too. Can’t check service status on your website as that is down! Please help.
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Rob Evans
(@1976_rob) reported
@virginmedia TV down broadband working ur website has pages not responding can't log into my VM but as I have broadband and hone phone all OK u down ha e ro come sate according to ur auto compensation fkin shambles of an organisation oh yh and phones busy call bk later, jokers
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Suzanne Robinson
(@suerobinsin) reported
@virginmedia absolute joke of service as usual, no TV service no Web service but yet you have still kept it so we can pay bills and are requesting payments even though I have already paid my bill. Roll on February when I can leave!
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d
(@MyNwo) reported
@andy_ambrose59 @virginmedia @AzureSpark Wow, that's may be down to what they use to connect to it.. VM say I get 500m and my phone shows I get nearer 545
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Clare Riley
(@Clarelwhyte) reported
@JaneSymons1 @virginmedia Apparently you have to be without service for 2 days and even then you only get £8 - that's if you can even report it 😡