Virgin Media Outage Report in Nelson, Lancashire, England
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The latest reports from users having issues in Nelson come from postal codes BB9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Nelson, Accrington and Sowerby Bridge.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Total Blackout | |
| Blackburn |
Wi-fi | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Burnley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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Ian Lumsden
(@ianlumsden) reported
from
Burnley, England
@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
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Shigufta khan
(@Shigufta1) reported
from
Blackburn, England
@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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Hol
(@HolGaffneyx) reported
from
Blackburn, England
@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Tony Mulgrew
(@cheftonymulgrew) reported
from
Ripponden, England
@SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers
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Dave R
(@SmartCoffeeOff1) reported
from
Blackburn, England
What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband
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gsouthy_25 🏆 LIVERPOOL FC 👊🏼
(@gsouthy) reported
from
Great Harwood, England
@virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
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Aaron
(@Logical1966) reported
from
Keighley, England
@virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you
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Jo D #KaftrioNow
(@jodavidson65) reported
from
Nelson, England
@virginmedia very poor of you
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𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚
(@courtsthomasx) reported
from
Blackburn, England
@virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!
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Nasmin Shabir ♡
(@xNasminx) reported
from
Keighley, England
@virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashley Routh
(@ash_routh) reported
@virginmedia Oh and guess what..... The service still isn't back on!! This is a joke now, we should be able to leave without penalty as you're not supplying us what we need!! 🤬
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D&T Video Services
(@DtvideoTony) reported
Wow, I never believed a business could be as appalling as @virginmedia Business. I've spent 3 hours on the phone this morning, been cut off 3 times and still getting nowhere. No support for business customers and no ability to provide solutions. They should be ashamed!
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Ashley Routh
(@ash_routh) reported
@tuiman84 @virginmedia Yes I'm trying to get out too, internet never on, always issues and won't provide and data box for when it's down (which seems to be all the time!) Saying I can only get out if I pay my contract up 🤬
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Dee
(@DeeEmm_Emm) reported
@virginmedia It is saying issues until 15:00… not good enough to be honest as I finish working at 17:00 and I cannot work.
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Kryss
(@cdot100) reported
@virginmedia @KarmenKelly16 I've been having exactly the same problem since yesterday so I'm gonna give this WhatsApp number a go. You guys don't make it easy at all though with these outrageous wait times, bit cheeky.
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Poppy Anna 🐇
(@poppyanna_) reported
@virginmedia It’s past the 7th of October when you said my phone would have signal, it’s been over a month without me being able to make a phone call or use data I’m paying for? What now?!
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HighbsN5
(@HighbsN5) reported
@virginmedia I wrote an 800 word complaint over a month ago but haven’t received anything back
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Ashley Routh
(@ash_routh) reported
@WillMac01603674 @virginmedia Ours is the same, they'll not do anything about it, just keep pushing the fix dates 🤬
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Bec McLeish
(@Becsicola) reported
@virginmedia It went down 3 times Ridiculous.
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Chloe
(@x_chloe_1991_x) reported
@virginmedia Even if Virgin are not providing the service that we signed up for in the contract? And are unable to tell us when they will be able to provide us with the service we signed up for? How long does Internet have to be off before we can exit without fees?