Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 01/15/2026 21:00

January 15: Problems at Virgin Media

Virgin Media is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Sowerby Bridge, Burnley, Rossendale District, Bacup and Todmorden.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • cheftonymulgrew Tony Mulgrew (@cheftonymulgrew) reported from Ripponden, England

    @SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor

  • scottboyle6 scott boyle (@scottboyle6) reported from Burnley, England

    @virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow

  • mooseandme1 Moose And Me (@mooseandme1) reported from Great Harwood, England

    Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!

  • Shigufta1 Shigufta khan (@Shigufta1) reported from Blackburn, England

    @virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable

  • gsouthy gsouthy_25 🏆 LIVERPOOL FC 👊🏼 (@gsouthy) reported from Great Harwood, England

    @virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤

  • ianlumsden Ian Lumsden (@ianlumsden) reported from Burnley, England

    @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡

  • courtsthomasx 𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚 (@courtsthomasx) reported from Blackburn, England

    @virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.

  • hossfitt Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home

  • hossfitt Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet

  • lamsom Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.

  • lamsom Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia Your mobile network is crap & your customer service is just as bad.

  • bazza_bee78 🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee

  • matt_stanny Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.

  • bazza_bee78 🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service

  • SmartCoffeeOff1 Dave R (@SmartCoffeeOff1) reported from Blackburn, England

    What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband

  • Sam_yates4 Sam Yates (@Sam_yates4) reported from Old Laund Booth, England

    @neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!

  • matt_stanny Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GGREPS George Grace (@GGREPS) reported

    @virginmedia hoping you can help- service seems to have been down all afternoon here in SW2, is there any update available? Thanks

  • rovertegdol1 rovertegdol (@rovertegdol1) reported

    @virginmedia It’s terrible

  • jonhatt Jonathan Hatt (@jonhatt) reported

    @virginmedia can’t sign in to my account on my laptop. Says you have a problem. Been 2 days now.

  • Omarnsiti Sheikh omar (@Omarnsiti) reported

    @virginmedia im not getting service in a lot of areas in my house and no one is solving this issue, i had sky and they were perfect, dont know why i joined you. the customer service is terrible

  • EggsyGLC John (Eggsy) (@EggsyGLC) reported

    @virginmedia I've just been on the phone for over an hour to 0800 052 1734 the best they could offer me was a twenty five pound credit on my account. The last call I had on the 17th promised a fix by today I have not been able to work since the 15th of November. Who is going to pay my bills?

  • lukedavidsims Luke David Sims (@lukedavidsims) reported

    @virginmedia Live chat is now telling us we're not even connected to our router. supposedly there are no issues and we're lying...

  • Trulyshocking Truly Shocking (@Trulyshocking) reported

    @o2 if my address with you is ‘ab12de’ but with @virginmedia it’s ‘ab1 2de’ Will this cause an issue with volt activation?

  • AudsdubIre Audie (@AudsdubIre) reported

    Can someone help me in @Virgin abt my mobile a/c please @virginmedia @VirginMediaCC

  • Johnlumb67 John lumb (@Johnlumb67) reported from Richmond, England

    @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

  • TheRealMrFrisk Fisherman Bunk (@TheRealMrFrisk) reported

    Anyway thinking of swapping to @virginmedia, just don't. Currently have an ongoing complaint which I've had a call back for today where they've BLATANTLY LIED. Whilst I'm on hold, I'm cut off and they don't bother calling back. Customer for 15+ years. Appalling customer service.