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Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.

CityProblem TypeReport Time
Blackburn Wi-fi 8 hours ago
Blackburn Wi-fi 2 days ago
Blackburn Internet 2 days ago
Blackburn Internet 2 days ago
Burnley Internet 3 days ago
Blackburn Wi-fi 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • lamsom
    Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.

  • bazza_bee78
    🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service

  • Dazmac1882
    Daz Mckavett (@Dazmac1882) reported from Burnley, England

    You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor

  • IamAbulShelby
    𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported from Burnley, England

    @virginmedia @BexInfante mine is now not working at all

  • MATTYB00SH
    𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England

    @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

  • bazza_bee78
    🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.

  • jaswinburne1
    James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke

  • Dazmac1882
    Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee

  • lamsom
    Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia Your mobile network is crap & your customer service is just as bad.

  • braysoj1
    Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia why is the picture Quality so bad on the sky sports red button

  • hossfitt
    Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home

  • Sam_yates4
    Sam Yates (@Sam_yates4) reported from Old Laund Booth, England

    @neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!

  • WainwrightDean
    Dean Wainwright (@WainwrightDean) reported from Accrington, England

    @virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?

  • Shigufta1
    Shigufta khan (@Shigufta1) reported from Blackburn, England

    @virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable

  • jaswinburne1
    James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”

  • suziealderton
    #hellomynameisSuzie (@suziealderton) reported from Silsden, England

    @virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!

  • braysoj1
    Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia internet gone down bd22 6hn

  • ianlumsden
    Ian Lumsden (@ianlumsden) reported from Burnley, England

    @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡

  • Dazmac1882
    Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow

  • hossfitt
    Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RichieUK_TTV
    RichieUK (@RichieUK_TTV) reported

    @RealSplinterUK @GBNEWS That’s not Virgin Media — that’s the awful production of the Tory news channel GBNews- it’s full of issues, apparently they don’t have any production engineers so it goes tits up

  • mcnultyc4
    Clara (@mcnultyc4) reported

    @virginmedia your customer service is appalling! I’m trying to report a suspect fraud and no one is willing to help me!! Your customer service is disgusting

  • sdewar12
    Steven Dewar (@sdewar12) reported

    @virginmedia Well thanks again you have completely ignored my problem as a customer. Its clear from all the interactions ive had with you you dont care about your customers. I will make sure to tell anyone who will listen that they shouldnt enter a contract with you or leave asap.

  • simone_nepa
    simone nepa (@simone_nepa) reported

    @virginmedia Raised already and just received an email informing me that my complain Is closed and I can contact Cisas if I want my complain reviewed. So I need to spend more time for your incompetency an unrespectful way to treat your customers.

  • GmkRossetti
    Gabriella Rossetti (@GmkRossetti) reported

    @virginmedia Yes, I had 4 phone calls to the technical team in broadband. Each time they confirmed I was eligible but told me they couldn’t do it from their end. Each time they tried to “put me through” to another department (mobile, oomph, customer services), it was a dead end.

  • CharlotteePayne
    Charlotte Hunt (@CharlotteePayne) reported

    @virginmedia After raising our complaint, someone was supposed to call us back on Thursday evening but we still haven’t heard anything! I am appalled. #CustomerService #virginmedia

  • richardhardy
    RicHardy (@richardhardy) reported

    @virginmedia Already rang 3 times and told as he is not a VM cust he shouldn’t be using the email account and no one will help…….. cust off twice and told they couldn’t do anything!! So what else do you propose?!

  • gilligan71
    gilligan71 (@gilligan71) reported

    Just to say @virginmedia your service is atrocious. Been a loyal customer for years . Might be time to switch ! Paying for a service I’m not getting !!!!! Can’t book an engineer ! Moved from pillar to post ... terrible !!

  • tinaolde
    Tina Old (@tinaolde) reported

    Just had a HOW DID WE DO FROM VIRGIN MEDIA when I wrote WORST COMPANY EVER some how it didn’t get delivered I GUESS THE TRUTH IS NOT WHAT THEY WANT TO HEAR

  • acraigmiles
    Craig Miles (@acraigmiles) reported

    @dermotsmith @drphilhammond I've just remembered that a few years ago the government changed the law, to require UK internet service providers, to keep users data for year. Whoever is his ISP (such as virgin media, BT, Talk Talk, Vodaphone etc), will have the records!