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Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Burnley, Blackburn, Keighley, and Nelson.

CityProblem TypeReport Time
Burnley Internet 9 hours ago
Blackburn Wi-fi 10 hours ago
Blackburn Wi-fi 23 hours ago
Blackburn Wi-fi 1 day ago
Blackburn Internet 1 day ago
Blackburn TV 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • hossfitt
    Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home

  • lamsom
    Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.

  • jaswinburne1
    James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”

  • lamsom
    Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia Your mobile network is crap & your customer service is just as bad.

  • braysoj1
    Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia why is the picture Quality so bad on the sky sports red button

  • Sam_yates4
    Sam Yates (@Sam_yates4) reported from Old Laund Booth, England

    @neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!

  • ianlumsden
    Ian Lumsden (@ianlumsden) reported from Burnley, England

    @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡

  • jaswinburne1
    James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke

  • bazza_bee78
    🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service

  • hossfitt
    Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet

  • MATTYB00SH
    𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England

    @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

  • matt_stanny
    Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.

  • Dazmac1882
    Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow

  • Shigufta1
    Shigufta khan (@Shigufta1) reported from Blackburn, England

    @virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable

  • WainwrightDean
    Dean Wainwright (@WainwrightDean) reported from Accrington, England

    @virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?

  • suziealderton
    #hellomynameisSuzie (@suziealderton) reported from Silsden, England

    @virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!

  • braysoj1
    Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia internet gone down bd22 6hn

  • Dazmac1882
    Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee

  • bazza_bee78
    🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.

  • Dazmac1882
    Daz Mckavett (@Dazmac1882) reported from Burnley, England

    You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • onemistert
    Mr T (@onemistert) reported

    @virginmedia I assume you will be adjusting our bills for the downtime? No service all day and still not back up.

  • centreoftheuni1
    Centre of the Universe (@centreoftheuni1) reported

    @virginmedia I raised a complaint 3 weeks ago and no one has contacted me. I was told just this afternoon that I would get a call from a manager around 4pm. Guess what? No call. It’s just really, really bad to be lied to and messed around for a service that we’re paying for and not getting.

  • MykeJD1
    Michael (@MykeJD1) reported

    @virginmedia It’s just crap, imagine telling a gamer you can’t play games, download any, play with friends, stream etc. Moving homes meant to be enjoyable, you can’t do anything so sorry. But this has ruined the experience. One month of using mobile data is rough.

  • snarkle
    Cam Watson (@snarkle) reported

    @jesslalau @virginmedia No wonder it’s taking so long to repair! @virginmedia is still broken for me here in SE1. Says a 9pm ETA. 🤞

  • FrazzzYT
    Frazzz (@FrazzzYT) reported

    Anddddd the internet is down AGAIN! @virginmedia forever coating their users money and delivering terrible service that doesn't even stay online... #virginmediadown

  • kevthegooner
    Kevthegooner (@kevthegooner) reported

    @virginmedia It says service request and looks like a picture of a tv under it. Not sure why it shows a tv as we only have broadband

  • ben_woolner
    Benjaman Woolner (@ben_woolner) reported

    @virginmedia unable to play games or do online banking due to your lack of service. Upload speeds in kbps, signal that keeps dropping but hey in 24 hours we could book an engineers appointment

  • andybh
    Andy BH (@andybh) reported

    @virginmedia Half an hour into exchanging texts and only now I'm told I need "Customer Relations" and there may be a "bit of a wait time" while he transfers the chat. 17:59 I get a text saying that Customer Services CLOSES at 18:00. You SURE this is not made deliberately difficult ?!

  • dino_glas
    omar din (@dino_glas) reported

    @virginmedia Maybe easier to talk over the phone as there is alot of background to this issue

  • FrazzzYT
    Frazzz (@FrazzzYT) reported

    @virginmedia It's the third time this month. Now it's when I normally upload so this is getting in the way of my work now...your status page never says anything useful