Virgin Media Outage Report in Nelson, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Sowerby Bridge, Burnley, Rossendale District, Bacup and Todmorden.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
||
| Blackburn |
TV | |
| Blackburn |
Total Blackout | |
| Sowerby Bridge |
Total Blackout | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Shadie
(@shadiebrfc_) reported
from
Accrington, England
Virgin media are so shit!!
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
@virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.
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Tariq Mahmood
(@mrtariqmahmood) reported
from
Burnley, England
@virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.
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Hol
(@HolGaffneyx) reported
from
Blackburn, England
@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Aaron
(@Logical1966) reported
from
Keighley, England
@virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you
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scott mitchell
(@scottburnley) reported
from
Colne, England
@virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱
(@subz_1) reported
from
Accrington, England
At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Saeed Uchiha
(@saeedahmed0) reported
from
Burnley, England
@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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officialBtown
(@btownofficial_) reported
from
Rawtenstall, England
@virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia We are a customer but this particular cabling just services the houses below.
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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Nasmin Shabir ♡
(@xNasminx) reported
from
Keighley, England
@virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating
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Vincent Brindle 🔶🌍🇪🇺🏴
(@FunnyTrickster) reported
from
Burnley, England
@jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.
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D J Bowers
(@djbowers14) reported
from
Great Harwood, England
Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.
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Aaron
(@Logical1966) reported
from
Keighley, England
@virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I can’t access your website because I my bloody broadband isn’t working are you stupid or something 🤬🤬🤬
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Jo D #KaftrioNow
(@jodavidson65) reported
from
Nelson, England
@virginmedia very poor of you
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Emily
(@EmilyMc767) reported
from
Blackburn, England
@virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam
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Sam McCartney
(@SamMcCartney) reported
from
Rawtenstall, England
@Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jo-ann murray
(@jjplt) reported
from
Ashton-under-Lyne, England
@virginmedia 6 installations date , no enigneer turns no phone calls of apology or text make a complaint still waiting for a call back - in the space of 48 hours have just been given 3 new installation dates and no one can explain to me wtf virgin you are a load of 💩
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
PSA: it takes @virginmedia 4 months to change your bill after agreeing to reduce it due to bad customer service at which point they put it up. Save yourself some hassle and shout into a well once a month instead, it’ll cost you less.
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
Received my @virginmedia bill which should have been amended and credited with compensation for my lack of service in August, to find I’ve been credited a measly £5!!! And that’s a month late! Absolute joke of a company and the worst customer service ever.
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Tyronelad
(@mogwaiboy16) reported
from
Alexandria, Scotland
@virginmedia Wow , Virgin, just off the phone on 789, I’m astounded at what I was told , she said even if I’m connected to WiFi I still use my mobile monthly data, Jesus wept, I don’t know what to say about that , who can I speak too , I need help urgently.
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Jamie
(@jamiehilton19) reported
from
Hurlford, Scotland
@virginmedia are useless arseholes! Fix ma WiFi or I’m reporting you to ma maw!!!! 😢😢
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia Putting a complaint in to Ofcom as well as this has gone long past being a disgrace.
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Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)
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Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!
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Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia I’ve wasted enough time phoning and nothing is ever done in response despite agreements being made so the only other call I’ll make is to cancel my contract.