Virgin Media Outage Report in Nelson, Lancashire, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Nelson, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Wi-fi | 14 hours ago |
|
Blackburn
|
Internet | 19 hours ago |
|
Blackburn
|
Internet | 1 day ago |
|
Blackburn
|
Internet | 1 day ago |
|
Blackburn
|
Internet | 1 day ago |
|
Blackburn
|
Phone | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
-
Dean Wainwright (@WainwrightDean) reported from Accrington, England@virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?
-
Ian Lumsden (@ianlumsden) reported from Burnley, England@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
-
NJW (@NJWesthead) reported from Rawtenstall, England@virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!
-
Paul Cartwright (@hossfitt) reported from Keighley, England@virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home
-
Dave Gracey (@lamsom) reported from Blackburn, England@virginmedia Your mobile network is crap & your customer service is just as bad.
-
-
Wightpie (@wightpie) reported from Blackburn, England@virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant
-
Paul Cartwright (@hossfitt) reported from Keighley, England@virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet
-
James Swinburne (@jaswinburne1) reported from Silsden, England@virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke
-
James Swinburne (@jaswinburne1) reported from Silsden, England@virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”
-
🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
-
#hellomynameisSuzie (@suziealderton) reported from Silsden, England@virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!
-
Wightpie (@wightpie) reported from Blackburn, England@virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent
-
Kevin Kitten (@LovecloughKev) reported from Rawtenstall, England@virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service
-
𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England@virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet
-
𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported from Burnley, England@virginmedia @BexInfante mine is now not working at all
-
Jonny Brayson (@braysoj1) reported from Keighley, England@virginmedia why is the picture Quality so bad on the sky sports red button
-
Dave Gracey (@lamsom) reported from Blackburn, England@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
-
Sam Yates (@Sam_yates4) reported from Old Laund Booth, England@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
-
🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
kay (@itsmekks) reportedso after a few weeks of terrible internet the entire thing has gone off today, have to wait 48 hours for a technician to call which is extremely unhelpful considering we’re in a pandemic and i have to work from home? i’m paying £60 a month for what?! @virginmedia
-
Chuks Eze (@ChukwudieEze) reported@virginmedia we have had the worst customer service today from a virgin media agent on the phone. Spent 2hrs on the phone and she ended up taking our internet connection off. We went from having internet to no longer having internet. We depend on it for homeschooling, work, etc
-
Richard Lowe (@RichPLowe) reported@virginmedia I'll have to find an ethernet cable. Will that tell whether it's something wrong with the hub rather than the service?
-
Balaji@Balakrishnan (@Balaji63861454) reported@virginmedia Wifi has been dropping very often. Reported the issue in Nov-2020 since then virgin couldn't resolve it. I have been with Virgin since 2003 probably it's the time to say goodbye!!!
-
Zoe Somebody (@ZoeSomebody) reported@virginmedia @Amar_design A lot of traffic as you have so many issues that people need sorting
-
gemma (@gemma34654406) reported@virginmedia Your website not working and customer services have cut me off after 40mins of waiting. I’m really disappointed with your services
-
Graham Wright (@gnw626) reported@virginmedia is your service down in the b17 area of Birmingham? I've lost internet and tv.
-
Josie Thompson (@Josiet83) reported@virginmedia It says ‘apology to customer’. That doesn’t fix my fault or my sanity though!! I’ve just tried to phone customer service to cancel my contract but yet again I can’t get through. I have taken 3 days off work and spent over 30 hours on the phone and another 5 hours on the app.
-
TravelPlan (@TravelPlanLtd) reported@virginmedia very disappointed. Signed upto M500 in Nov never had more than 80 download, when I ring to complain I get told we need to run tests, no you dont, I told you the problem, issue new routers and sort out the problem, your happy to take money but not give the service
-
Emma 👩🏻🦼♿️ (@emmadonaldson05) reported@virginmedia My 81-year-old grandmother is really struggling with the £3.50 increase that would come in March on her bill. Just wondering if there was any package out there that would help her with this. She has telephone and basic package TV. #ShesThinkingOfGoingToSky