Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 03/18/2025 10:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Keighley, Clitheroe, Burnley, Rossendale District, Accrington and Oswaldtwistle.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn TV
United KingdomKeighley TV
United KingdomClitheroe Internet
United KingdomBurnley Internet
United KingdomRossendale District Internet
United KingdomRossendale District Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible

  • LaurenceBoom Laurence (@LaurenceBoom) reported from Colne, England

    @virginmedia for the past 2-3 weeks I have had issues with on demand content, and the broadband. When I try to play a sky cinema film, the audio plays; but no picture. BBC iplayer is the same! The router is next to the virgin box, so dont understand what is going on.

  • IanCardy2 Ian Cardy (@IanCardy2) reported from Rawtenstall, England

    Service from @virginmedia is disgusting for existing customers! Dial 150 hold for 20mins someone answers but can hardly speak English then hang up when I ask for a new deal #customerservice try calling back & it’s busy so “sorry can’t help today call tomorrow 8am some of us work!

  • dazzle961 andrew day (@dazzle961) reported from Blackburn, England

    @virginmedia **** off Over £100 !a month for broadband that drops very 5 minutes ******* joke of a company

  • Marsoma Marsoma (@Marsoma) reported from Blackburn, England

    @virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!

  • nobby1979 Nobby (@nobby1979) reported from Keighley, England

    @virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday

  • dottydinosaur Dorothy Carr (@dottydinosaur) reported from Blackburn, England

    @MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works

  • dejkirkby 'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England

    @virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...

  • dejkirkby 'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England

    @WilfSauce @WrestlingJebus @Archiebald_C I have Virgin Media, so haven't had to use TVPlayer personally, but I know of people who have and it's worked perfectly fine. I believe there is a rolling contract for the service of £6.99 after the event so make sure you cancel afterwards.

  • ScottShaqNelson Scott Nelson (@ScottShaqNelson) reported from Keighley, England

    @virginmedia problems with my router and your tech help told me the cables must have come loose. I didn’t touch or move the router or the cables and your help got it back on by telling me that me tightening it resolved it. I never touched it. can’t you admit the router is faulty

  • Marsoma Marsoma (@Marsoma) reported from Burnley, England

    @virginmedia Had no internet and TV service for over 24hrs now, can’t get through on the phone and it says the broadband issues are sorted on the service check online...it isn’t.

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.

  • mikeyparkinson Michael Parkinson (@mikeyparkinson) reported from Burnley, England

    @virginmedia I have and it says no issues... It was off this AM

  • deghunter dianeG (@deghunter) reported from Brierfield, England

    @virginmedia trying to work from home with regular weekly loss of broadband isn’t a service, it’s a disgrace. Will be leaving

  • liquidborn liquidBorn (@liquidborn) reported from Burnley, England

    @virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.

  • SallyOdonnell Sally O'Donnell (@SallyOdonnell) reported from Burnley, England

    @virginmedia Hi thank you however a good start would be you to know your client base. Some of us are just not tech savvy and being talked to like an idiot is not the way to win hearts and minds let alone customer loyalty. Felt very undermined and very disappointed.

  • BeckGareth Gareth Beck (@BeckGareth) reported from Burnley, England

    @virginmedia gone down in BB10 again

  • jademelia99 Jade (@jademelia99) reported from Cowling, England

    Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service

  • maggiehtfcmay M (@maggiehtfcmay) reported from Sowerby Bridge, England

    @andym1900 @virginmedia My phone goes onto emergency calls only when I leave the UK. Even happened when I went to the Islw of Man🙄 Never had an issue before signing up with them. Poor do.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • luisandreslife Luis E 🤓 (@luisandreslife) reported

    @virginmedia Hi, please could you inform us if there is a fault around the SW4 area of London, I called customer service but they said is my connection without saying if there is an issue around the area. I checked service status and everything router related, please just help

  • JuJulesberry Jules 💙 (@JuJulesberry) reported

    @virginmedia yep even had two lengthy watsapp chats with your agents one Thursday and one yesterday one said it was a connectivity issue that would be resolved in 24hrs and the other told me to do the pen reset test and booked an engineer for wed 31st ... 7 days after last connection!!

  • arronkray Arron Kray (@arronkray) reported

    @LeoVK @JimSterling @virginmedia 100% agree! Their customer service is pretty bad, but the internet itself is solid.

  • luisandreslife Luis E 🤓 (@luisandreslife) reported

    @virginmedia Yeah, it's the earliest it can be booked :( , let's hope the reset works. I don't know why the customer service person didn't advice me that.

  • lvwlvs LVWLVS (@lvwlvs) reported from Cheslyn Hay, England

    @virginmedia Everything is running fine then my devices can’t connect. It takes me switching the router off at the wall and on again for the connection to reestablish itself. First world problems but it’s a pain when I’m working upstairs and the router is downstairs. And it should just work!

  • Jayward7 Jay Ward (@Jayward7) reported

    @virginmedia It says I have an appointment booked on the phone but when I check the app I can’t see when it’s booked for. Then when I spoke to someone they said I don’t have one booked. I have the new TV now so just need the new box to replace the broken one.

  • the1865 The 1865 (@the1865) reported

    @vmbusiness Dear Virgin Media Business. How do you expect to meet customer retention standards with your terrible customer service? Kind regards, an events venue that needs data to accept customer payment.

  • paul195164 paul beer 🇺🇦💔 (@paul195164) reported

    @TerrySinnett @MartynJames8 Morning Terry,unfortunately no broadband until Tuesday can only reply when signal is 👍🏻 thanks to Virgin media for crap service when moving home 🏡

  • MissElllieB Elaine B (@MissElllieB) reported

    @virginmedia The fix time is now 29th, have lost faith that anything is being repaired.. nearly a month without tv or broadband now. Fed up

  • MissElllieB Elaine B (@MissElllieB) reported

    @virginmedia W4 area, no TV or broadband since the 2nd August. Every day updates say hope to be fixed by the following day…very poor contact, no explanation. When will this be fixed?