Virgin Media Outage Report in Nelson, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Nelson, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Wi-fi | 1 day ago |
|
Blackburn
|
Internet | 2 days ago |
|
Blackburn
|
Internet | 2 days ago |
|
Burnley
|
Internet | 3 days ago |
|
Blackburn
|
Wi-fi | 3 days ago |
|
Blackburn
|
Wi-fi | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Dave R (@SmartCoffeeOff1) reported from Blackburn, EnglandWhat do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband
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Nasmin Shabir ♡ (@xNasminx) reported from Keighley, England@virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating
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Hol (@HolGaffneyx) reported from Blackburn, England@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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scott boyle (@scottboyle6) reported from Burnley, England@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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Matthew Stansfield (@matt_stanny) reported from Burnley, England@virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!
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Moose And Me (@mooseandme1) reported from Great Harwood, EnglandCracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!
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scott mitchell (@scottburnley) reported from Colne, England@virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now
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Daz Mckavett (@Dazmac1882) reported from Burnley, England@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱ (@subz_1) reported from Accrington, EnglandAt this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Nicky (@NickyRobbo80) reported from Blackburn, EnglandIf 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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Aaron (@Logical1966) reported from Keighley, England@virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I can’t access your website because I my bloody broadband isn’t working are you stupid or something 🤬🤬🤬
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, EnglandSwitching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam
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Matthew Stansfield (@matt_stanny) reported from Burnley, England@virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.
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gsouthy_25 🏆 LIVERPOOL FC 👊🏼 (@gsouthy) reported from Great Harwood, England@virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤
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nevynxxx (@nevynxxx) reported from Rawtenstall, England@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚 (@courtsthomasx) reported from Blackburn, England@virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.
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Aaron (@Logical1966) reported from Keighley, England@virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you
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Vincent Brindle 🔶🌍🇪🇺🏴 (@FunnyTrickster) reported from Burnley, England@jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.
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Tony Mulgrew (@cheftonymulgrew) reported from Ripponden, England@SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Billy Chatfield (@BillyChatfield) reported@virginmedia I was due to get a call back on Tuesday and didn't, so i rang back myself and was told the sales team will call me back within 72hrs... still nothing. Are you purposely wanting customers to leave and find another provider, or just really poor customer services?! 🤔
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Chris 🏳️🌈 (@strutcakes) reported@virginmedia @xcsuhayla This is NOT ACCEPTABLE. You can’t get through to anyone over the phone and your “fix estimates” change every couple of hours. Why can’t you provide accurate information? It’s beyond a joke how awful you’ve been for the past 48 hours.
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Samuel Chesson (@SammyChess) reported@virginmedia @willjennings80 As @willjennings80 mentioned the service has been down since 11am yesterday. It is now saying it will be fixed at 10am tomorrow, but that doesn't inspire much confidence as we have already had 4 or 5 different fix times already. Is there any possibility of more information?
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Eamonn Moran (@eamonn72) reported@virginmedia Hi, it’s my Mobile Data that’s really slow, it’s been over a week! The agent I spoke to got me to do a network refresh. When will it be back up to speed?
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David (@feenixtatt) reported@virginmedia after having status of repair being fixed at 1900 switched at 1845 to 1000 tomorrow. Now 48 hours no service #virginmediadown
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El Combe (@c_combe) reported@virginmedia what's the status of the issue in SW2 issue is FO08869366 I've been out of action for more than 24 hours. I need more transparency please. #OutageUpdate
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Samuel Lynam (@soundiesam) reported@virginmedia how has my internet now been down 2 days and you haven’t contacted me with a reason and your get updates function isn’t working. How can it possibly take 2 days to fix an issue. Your customer service is terrible.
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Dale (@jetset82) reported@virginmedia We have told each team the series of events and how their work last month resulted in our outage, yet it has taken them them 3 weeks to feed a new cable. Shame another team has to physically connect it to the property, which has so far taken another 3 days...
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brad_lfc12 (@brad_lfc12) reported@virginmedia Still having issues everyday it’s a joke I click that link it says everything is fine. How do I cancel my internet with you lot it’s a ******* joke
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Liam Biggs (@CazuaLLUK) reported@virginmedia 0345 454 1111 - and it cuts off saying your too busy, DM me please we'd like to get this resolved. The customer service today was shocking!!