Virgin Media outages and service status in Nelson, England
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Virgin Media generated 12 outage signals in the last 24 hours around Nelson, including 12 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received May 14, 12:35 PM GMT+1.
- Internet (57%)
- Wi-fi (18%)
- TV (14%)
- Total Blackout (8%)
- E-mail (1%)
- Phone (1%)
The latest reports from users having issues in Nelson come from postal codes BB9 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Nelson, England
The most recent Virgin Media outage reports came from the following cities: Burnley, Blackburn, Keighley, Nelson, and Rossendale.
| City | Problem Type | Report Time |
|---|---|---|
 Burnley
|
TV | 14 minutes ago |
|
Blackburn
|
TV | 16 minutes ago |
|
Blackburn
|
TV | 28 minutes ago |
|
Blackburn
|
Internet | 54 minutes ago |
|
Keighley
|
TV | 58 minutes ago |
|
Nelson
|
TV | 59 minutes ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia We aren’t getting anywhere and you cut us off. This has to be worst service, if I performed as your advisor I would be sacked! How do we get to resolve the issue via the above method?
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James Swinburne (@jaswinburne1) reported from Silsden, England@virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke
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RC (@ryanchapmanx) reported from Blackburn, England@geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back
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scott mitchell (@scottburnley) reported from Colne, England@virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now
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nevynxxx (@nevynxxx) reported from Rawtenstall, England@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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strange little Flo (@FloButcher84) reported from Blackburn, England@virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect
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Moose And Me (@mooseandme1) reported from Great Harwood, England@virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.
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Tariq Mahmood (@mrtariqmahmood) reported from Burnley, England@virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.
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Saeed Uchiha (@saeedahmed0) reported from Burnley, England@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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Nicky (@NickyRobbo80) reported from Blackburn, EnglandIf 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England@virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out
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Ian Cardy (@IanCardy2) reported from Rawtenstall, EnglandService from @virginmedia is disgusting for existing customers! Dial 150 hold for 20mins someone answers but can hardly speak English then hang up when I ask for a new deal #customerservice try calling back & it’s busy so “sorry can’t help today call tomorrow 8am some of us work!
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Nobby (@nobby1979) reported from Keighley, England@virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday
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M (@maggiehtfcmay) reported from Sowerby Bridge, England@andym1900 @virginmedia My phone goes onto emergency calls only when I leave the UK. Even happened when I went to the Islw of Man🙄 Never had an issue before signing up with them. Poor do.
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Danny Bolton (@dwb89) reported from Altham, EnglandYet again @virginmedia having technical problem on the payment line what a joke this company has become 14 years with them think it’s time to change. And still no word on bill reduction after the down time last week
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ArmElec (@ArmElec_co_uk) reported from Colne, England@virginmedia Yes, can someone please help it has now been 12 working days since my devices were received by VirginMobileRecycle and still no payment...
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🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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Matthew Stansfield (@matt_stanny) reported from Burnley, England@virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!
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s. whalley (@stavroversfc) reported from Lower Darwen, England@virginmedia your broadband is down again 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve🌳🌳🌳 (@Steve5943984294) reported@virginmedia I’m having a problem logging in to check , is it an area thing ?
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Basquildol 💙 (@basquildol) reported@virginmedia in Bedfordshire,TV all pixilated and no channels working this morning, is the UK wide it just one area? What resolution time do you have? Thanks
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Ally (@Allybally_21) reported@virginmedia is there an issue with TV services in the FK3 area? Service status is not available on the app
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JAY (@Gio69833033) reported@virginmedia Issues or no issues COME TO DOVE HOLES IN BUXTON. I hate sky.
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malcy (@malcy03) reported@virginmedia what's the matter with tv and phone service. My tv has gone down, my mums tv is gone down and can't get through to 150 of our phone to speak to anyone
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Philip Godfrey (@Fliposteo) reported@virginmedia every channel pixelated and your phone “support” says No issues in my area?!!? It’s all over X. Clearly there are national issues and everyone except #virginmedia seem to know about it.
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Just Phil...... 🫧⚒ (@pipjcee) reported@zandsaffire @virginmedia It looks to be country wide. I’ve got the same issue. Massive picture breakup, internet issues and the website is down
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Owain (@OCP_84) reportedMy experience dealing with @virginmedia has been nothing short of shambolic. Was with Virgin for years on £93 for full package inc. 2boxes + @tntsports. 2 years on, they want £150 to retain me as a "valuable" customer. However, if I cancel - create new a/c; it's £114
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Claire (@jclofthouse) reported@virginmedia I have a contract that expires in November 2026 that applies a recurring discount. Every month the discount doesn’t get applied and I call and am told I don’t have a contract. I email Virgin a copy of the contract and am promised that this will be fixed HELP PLEASE
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Daryl Forster (@DarylForster8) reportedAnyone else having issues with @virginmedia TV reception