Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 01/14/2026 03:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Sowerby Bridge, Burnley, Rossendale District, Bacup and Todmorden.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Wi-fi
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • wightpie Wightpie (@wightpie) reported from Blackburn, England

    @virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant

  • braysoj1 Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia why is the picture Quality so bad on the sky sports red button

  • braysoj1 Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia internet gone down bd22 6hn

  • NJWesthead NJW (@NJWesthead) reported from Rawtenstall, England

    @virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!

  • WillBr1875 Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England

    @virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out

  • MATTYB00SH 𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England

    @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

  • Debbie_Cleo Debbie Ioanna (Author) (@Debbie_Cleo) reported from Queensbury, England

    @virginmedia honestly... your call centre/arranging anything is absolutely shocking. Twice had something arranged, twice its not happened and wrong things noted. Please sort out your call centre. This poor engineer has just turned into a complaints department

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!

  • WillBr1875 Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England

    @virginmedia Hi , I just wanted to ask if you could help me concerning my Internet at home , its not been working all weekend at all, it connects but nothing please can we sort the problem ASAP Thank You

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia Service even worse you demand full payment and then will credit our account for your error and breach of contract! Your customers service staff rude! Demanding money before we can speak to anyone well I wonder what a solicitor would have to say with copy of the breached contract.

  • IamAbulShelby 𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported from Burnley, England

    @virginmedia @BexInfante mine is now not working at all

  • wightpie Wightpie (@wightpie) reported from Blackburn, England

    @virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia We aren’t getting anywhere and you cut us off. This has to be worst service, if I performed as your advisor I would be sacked! How do we get to resolve the issue via the above method?

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia when is someone going to ring us back after the failure to apply the package to our account we sorted on the phone yet still hasn’t changed or a manager ringing back to deal with the complaint. Shocking services but soon quick to mailing bills out!

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia Yeah, we have been charged wrong for the past two months even though the account was clear when we entered a new contract with you, now we been challenging it since August! Told manager will ring and then they don’t and then you charge us wrong, and then to make your customer

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia bb3 area: internet has been down since yesterday morning & update it's not going to be fixed till tomorrow. I have a online business to run & kids need to do their homework online, can't stream any tv either. Can I ask what the issue is & why its taking so long?

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia You haven’t applied the contract you sent out and the balance on our account is double the contract charge and your advice said pay in full to speak to someone if not it tough. And then said it would then be credited on the account. Your advisor are no help.

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia Yeah I've seen that already thanks, but it's not going to help the kids with accessing homework online. no I am not on a B account as of yet as I have only just started out in the last week 😑 but even if I was on a B account it would still be off so doesn't make any difference

  • LovecloughKev Kevin Kitten (@LovecloughKev) reported from Rawtenstall, England

    @virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Rohanseal221B Rohan Seal (@Rohanseal221B) reported from Maidstone, England

    @virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown

  • LouLou_No_72 Lou ❤️Lou 💚 (@LouLou_No_72) reported

    @virginmedia can’t watch tv properly now in Bromley , makes a change from having broadband issues I suppose but I get a bit fed up when I pay a lot every month for this service. What is going on and why does it always take so very long to fix????

  • inflamer86 jakub j (@inflamer86) reported

    @virginmedia When calling the bot says the engineers working on it, but when I check status through the link sent on my mobile it says "no known issues". No idea what's going on here.

  • TLPHasnainDar Hasnain. (@TLPHasnainDar) reported

    @virginmedia WiFi speed in certain rooms is extremely slow and no where near the speed promised.

  • AndrewAnthonyR2 Andrew Anthony R. (@AndrewAnthonyR2) reported

    @virginmedia is there a fix to the blurring, lagging and skipping when streaming @stadia? Had installation on Monday but the game streaming stability is awful despite taking the 350mb had no problems problems with BT's 67mbps.

  • BendyBill NDBILL. Getting angrier by the day. (@BendyBill) reported

    So we are now told there was no agreement to replace our TiVo so we waited in all day got nothing now they have put me back in the queue as they have gone off shift. Luckily I kept a copy. Customer service at virgin is pathetic. @virginmedia

  • Blikdot leighton blake (@Blikdot) reported

    @virginmedia Why can't I open port 44158 on my hub?? Spent 50 mins on a call from my mobi trying to get tour Techs to help only to gave them hang up on Me. Horrid service.

  • zoeamason Zoe Mason (@zoeamason) reported

    @virginmedia We’ve done all the diagnostics, we’ve done all the remote support “fixes” that don’t fix. We need an engineer asap - or just for whoever fixed the local issue this morn to undo whatever change he did in the exchange box that reverted us to these issues

  • wwfc_dave Dave (@wwfc_dave) reported

    And so after 20+ yrs with @virginmedia I am finally moving. Price hikes too often and at the critical time when they finally have serious gigabit competition, their CS turns to absolute ****. I've defended them for years on social media but alas, I'm off.

  • LouLou_No_72 Lou ❤️Lou 💚 (@LouLou_No_72) reported

    @virginmedia Aiming to get an engineer out ASAP but the ETA for a fix is 12 hours ….. so yes there is frustration because people pay a lot yet the oncall doesn’t seem to be in place ?