Virgin Media outages and service status in Nelson, England
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Nelson, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 24, 7:36 PM GMT+1.
- Internet (56%)
- Wi-fi (25%)
- Total Blackout (14%)
- TV (3%)
- E-mail (1%)
- Phone (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Nelson, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Rossendale, Burnley, and Keighley.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Internet | 14 hours ago |
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Blackburn
|
Internet | 14 hours ago |
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Blackburn
|
Internet | 1 day ago |
|
Blackburn
|
Wi-fi | 2 days ago |
|
Blackburn
|
Total Blackout | 3 days ago |
|
Blackburn
|
Internet | 4 days ago |
Nearby cities with recent reports
8 recent signals
Community Discussion
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Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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D J Bowers (@djbowers14) reported from Great Harwood, EnglandMoved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.
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🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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Sharon Bradbury (@SharonBradbury) reported from Haworth, England@virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...
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Kevin Kitten (@LovecloughKev) reported from Rawtenstall, England@virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service
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Sam McCartney (@SamMcCartney) reported from Rawtenstall, England@Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia when is someone going to ring us back after the failure to apply the package to our account we sorted on the phone yet still hasn’t changed or a manager ringing back to deal with the complaint. Shocking services but soon quick to mailing bills out!
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scott mitchell (@scottburnley) reported from Colne, England@virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now
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Sally O'Donnell (@SallyOdonnell) reported from Burnley, England@virginmedia Hi thank you however a good start would be you to know your client base. Some of us are just not tech savvy and being talked to like an idiot is not the way to win hearts and minds let alone customer loyalty. Felt very undermined and very disappointed.
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Hol (@HolGaffneyx) reported from Blackburn, England@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England@WilfSauce @WrestlingJebus @Archiebald_C I have Virgin Media, so haven't had to use TVPlayer personally, but I know of people who have and it's worked perfectly fine. I believe there is a rolling contract for the service of £6.99 after the event so make sure you cancel afterwards.
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Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England@virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out
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Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England@virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!
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'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England@virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double
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strange little Flo (@FloButcher84) reported from Blackburn, England@virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect
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Paul Cartwright (@hossfitt) reported from Keighley, England@virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home
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RC (@ryanchapmanx) reported from Blackburn, EnglandHow to waste my time 2019 - @virginmedia sort your customer service out :)
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Wightpie (@wightpie) reported from Blackburn, England@virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent
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Saeed Uchiha (@saeedahmed0) reported from Burnley, England@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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strange little Flo (@FloButcher84) reported from Blackburn, England@virginmedia bb3 area: internet has been down since yesterday morning & update it's not going to be fixed till tomorrow. I have a online business to run & kids need to do their homework online, can't stream any tv either. Can I ask what the issue is & why its taking so long?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Green (@MrAlanGreen) reportedAnyone else having multiple outages with @virginmedia fibre broadband L? Started last Friday, back up the weekend and down again today?
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1836golf tour (@1836golftour) reported@virginmedia @VirginMedia_TV What part of your complaint has been logged & someone will contact you within 24 hours am I not understanding? Getting close to 72 hours now. You really are the lowest of lows for Customer Service. I guess everyone in The Philippines is asleep now!!!
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entrustTMF (@entrustTMF) reported@Oldbloke74 @virginmedia I have to admit the bloke on the call centre helpline was really nice and helpful but the problem was he seems to just have been making up stuff to make me happy with what I heard as what he said and what has actually happened aren't even close to being in the same postcode 😢
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AL.Crew (@al_crew) reported.@virginmedia your award winning broadband in area 06 has not been working since 3rd April... Intermittent signal in your area, 12 hours of broadband & no wifi for 2 weeks is not acceptable, you should be paying compensation for loss of service! #virginmedia
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Sean Pearson (@soapyrct) reported@virginmedia @DjmarkieT Why do you always ask people to DM you? You will just say there is nothing you can do so call the call centre. Also why is your service so bad? You are genuinely the worst company I have ever dealt with!
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Jonny Cave (@JonnyCave) reported@virginmedia You bill me for a paper bill £1.75 raised the issue feb 25th 2025 to which you promised a credit of £10 this never happened and have then continued to bill me on paper bill at £1.75 for 14 months, all chat logs have been kept, then tried to offer me £15 credit in total
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Dec Staley (@DecStaley24679) reportedI've been away this weekend. Come back to my @virginmedia television keep blanking out for periods of time.. is there a problem in the tameside area?
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Aidan Costello (@aidan_codtello) reported@entrustTMF @virginmedia Needless to say neither of us have ever seen the £50. I had terrible broadband from them for many years and don't know why I was foolish enough to go back.
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CrankyGeek (@pepetideo) reported from Oxford, EnglandYou only know how sitty a service provider relly is when something goes wrong. Was with @virginmedia for over 5 years. Now that i decided to leave they have charged me for 2 months with me already with another provider. After complaining they take 2 months to refund you and now that i sent them their router they somehow misplaced it and charged me 40 quid saying i didnt send it (even thought i had a call last week where i gave them the receipt) If you are their customer.. Get out as soon as possible and remember to block the direct debits. They cannot be trusted with your money.
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Robert mackley (@robert_mackley) reported@entrustTMF @virginmedia Can’t do without your input and thought they might need another kick . On a separate issue just considering at what price I look to switch some of my SDLF into LGEN, already own both but weighed heavily towards SDLF at mo