Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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The latest reports from users having issues in Nelson come from postal codes BB9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 03/01/2026 18:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Nelson, Accrington and Sowerby Bridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • Debbie_Cleo Debbie Ioanna (Author) (@Debbie_Cleo) reported from Queensbury, England

    @virginmedia honestly... your call centre/arranging anything is absolutely shocking. Twice had something arranged, twice its not happened and wrong things noted. Please sort out your call centre. This poor engineer has just turned into a complaints department

  • WillBr1875 Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England

    @virginmedia Hi , I just wanted to ask if you could help me concerning my Internet at home , its not been working all weekend at all, it connects but nothing please can we sort the problem ASAP Thank You

  • MATTYB00SH 𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England

    @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

  • wightpie Wightpie (@wightpie) reported from Blackburn, England

    @virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent

  • jaswinburne1 James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke

  • wightpie Wightpie (@wightpie) reported from Blackburn, England

    @virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant

  • LovecloughKev Kevin Kitten (@LovecloughKev) reported from Rawtenstall, England

    @virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service

  • jaswinburne1 James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia Yeah I've seen that already thanks, but it's not going to help the kids with accessing homework online. no I am not on a B account as of yet as I have only just started out in the last week 😑 but even if I was on a B account it would still be off so doesn't make any difference

  • IamAbulShelby 𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported from Burnley, England

    @virginmedia @BexInfante mine is now not working at all

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia Service even worse you demand full payment and then will credit our account for your error and breach of contract! Your customers service staff rude! Demanding money before we can speak to anyone well I wonder what a solicitor would have to say with copy of the breached contract.

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia You haven’t applied the contract you sent out and the balance on our account is double the contract charge and your advice said pay in full to speak to someone if not it tough. And then said it would then be credited on the account. Your advisor are no help.

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia Yeah, we have been charged wrong for the past two months even though the account was clear when we entered a new contract with you, now we been challenging it since August! Told manager will ring and then they don’t and then you charge us wrong, and then to make your customer

  • NJWesthead NJW (@NJWesthead) reported from Rawtenstall, England

    @virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!

  • braysoj1 Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia internet gone down bd22 6hn

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia when is someone going to ring us back after the failure to apply the package to our account we sorted on the phone yet still hasn’t changed or a manager ringing back to deal with the complaint. Shocking services but soon quick to mailing bills out!

  • WillBr1875 Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England

    @virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out

  • braysoj1 Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia why is the picture Quality so bad on the sky sports red button

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia bb3 area: internet has been down since yesterday morning & update it's not going to be fixed till tomorrow. I have a online business to run & kids need to do their homework online, can't stream any tv either. Can I ask what the issue is & why its taking so long?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JPBOLDY JonTheJoker76 (@JPBOLDY) reported

    @virginmedia Isn't my equipment it's your network and yes done all that before fed up with hearing about pin hole reset, turn it off turn it on, check your network it's been like this since December, was all ok for a few days and now constant issues

  • VeerDigpal1 oh well... here we go ... again (@VeerDigpal1) reported

    Customer service provider by @virginmedia is disgusting.. Will not be renewing my contracts

  • deelakhan Dee Lakhan (@deelakhan) reported

    So upset, full anxiety now with the appalling service from @virginmedia why am I being discriminated against??? Your operator just hang up on me!!

  • Katy1207L Kate (@Katy1207L) reported

    @virginmedia my bill is incorrect, again! This is becoming a part time job. Why is it so difficult? Why are your services so awful?

  • Real_Wakawaka wakawaka (@Real_Wakawaka) reported

    @virginmedia I hate you and your service! No Internet for 3 weeks and constant broken promises/ problems. 300mb but getting 200kbs WTF!! Every day promised will be fixed tomorrow also bad engineers using my house line for next door at waist height

  • agaskew Ant (@agaskew) reported

    @virginmedia internet down since approx 9am, based near Lincoln. Router unable to acquire & flashing green light. Status check web page also not loading via mobile. Is there a wider issue?

  • Mrfrye88 MrFrye88 (@Mrfrye88) reported

    @virginmedia yet again, issues with the virgin media, can't watch anything on demand and the speeds are so slow. Cancelling contract when it's up next month, it's ridiculous

  • CrissyReid Christopher Reid (@CrissyReid) reported

    @virginmedia Internet going down then comes on again. S43 postcode, I see that there is a problem by checking the website. Any idea on a time frame for it being resolved?

  • NicoleyWoley86 Nicole Coleman (@NicoleyWoley86) reported

    @virginmedia is your online chat not working?

  • wightpie Wightpie (@wightpie) reported from Blackburn, England

    @virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant