Virgin Media Outage Report in Nelson, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Accrington, Sowerby Bridge, Burnley, Rossendale District and Bacup.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Wi-fi | |
| Accrington |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.
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Scott Nelson
(@ScottShaqNelson) reported
from
Keighley, England
@virginmedia problems with my router and your tech help told me the cables must have come loose. I didn’t touch or move the router or the cables and your help got it back on by telling me that me tightening it resolved it. I never touched it. can’t you admit the router is faulty
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.
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andrew day
(@dazzle961) reported
from
Blackburn, England
@virginmedia I haven't been able to sign in to my Virginia media for years so complete waste of time Time to sack you lot off
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officialBtown
(@btownofficial_) reported
from
Rawtenstall, England
@virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia We are a customer but this particular cabling just services the houses below.
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liquidBorn
(@liquidborn) reported
from
Burnley, England
@virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.
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RC
(@ryanchapmanx) reported
from
Blackburn, England
@geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back
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RC
(@ryanchapmanx) reported
from
Blackburn, England
How to waste my time 2019 - @virginmedia sort your customer service out :)
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Shadie
(@shadiebrfc_) reported
from
Accrington, England
Virgin media are so shit!!
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Saeed Uchiha
(@saeedahmed0) reported
from
Burnley, England
@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...
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Tariq Mahmood
(@mrtariqmahmood) reported
from
Burnley, England
@virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.
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Wes Odell
(@wesleyjodell) reported
from
Rawtenstall, England
@PaddyTheBaddy @virginmedia Agreed. It’s terrible. Il be changing when my contract is up
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Emily
(@EmilyMc767) reported
from
Blackburn, England
@virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!
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Salma Khan
(@Salma_abdx) reported
from
Great Harwood, England
@virginmedia They have improved but this is a regular issue now. This should be looked into, especially with the prices you charge for the services.
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Jade
(@jademelia99) reported
from
Cowling, England
Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Saiful Alam Bhuiyan
(@SaifulCuo07) reported
@virginmedia I have to give 30 days notice and I have to use the service till 2nd October. I said her that I called earlier and another agent told me that If I decided not to renew I can end the contract on 13th September. Unfortunately she didn’t want to hear or understand my view….
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Dave
(@DaveMcHero) reported
@virginmedia I’m trying to set up a home mesh. To set it up it is asking my connection type and IPTV/VLAN. I’ll post screenshots from set up below. Thanks for your help
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Jules
(@Jules77936724) reported
@virginmedia Finally got through to someone. I had to lie about my calls intentions and take a different path. Earliest they can do is Thursday even though we have already waited 5 days for an engineer who didnt fix it. Is there anyone who can escalate this via twitter???????????
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sophie
(@sophie30805597) reported
@virginmedia @UniHomes Called you everyday for the past two weeks because our router hasn’t arrived. We’ve been told so many different days, and just now we were told three weeks. I can’t be without wifi during university and my flatmate works from home so he’ll get fired. Help.
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suzieboop
(@whereuwelliebin) reported
@virginmedia Can I just clarify this. BT HAVE CONTACTED VIRGIN AND THEY HAVE STATED ITS ONLY PARTIALLY PORTED. HENCE LANDLINE PROBLEMS.
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Matthew Abbott
(@matt_abbott) reported
@virginmedia No to calls ant texts, just comes up Emergency calls only, not tried mobile data as on home wifi
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Tom
(@Tom56881937) reported
@virginmedia are there known issues in E4, London. I’ve had no broadband since mid-afternoon
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loz
(@taylaura33) reported
@virginmedia i placed on online order with yourselves this afternoon, when calling we were offered a better deal so set up an account and direct debit again and we’re told we can just cancel the original order via telephone, so we called cust services (1/2)
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loz
(@taylaura33) reported
@virginmedia we are now told the second account did not “push through” and now we are trying to cancel the original order and set up a new account for a third time, will we be charged 3x or can there only be one account per address?
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Ahron Asghar
(@AhronAsghar) reported
@virginmedia absolutely shocking service. Been waiting for a team to install for around a month. I keep getting passed from department to department who can’t give an answer as to why they haven’t been out! Not happy! 😡