Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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The latest reports from users having issues in Nelson come from postal codes BB9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 03/02/2026 13:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Nelson, Accrington and Sowerby Bridge.

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City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.

  • ClaretNick Nick (@ClaretNick) reported from Burnley, England

    @virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.

  • nobby1979 Nobby (@nobby1979) reported from Keighley, England

    @virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...

  • deghunter dianeG (@deghunter) reported from Brierfield, England

    @virginmedia trying to work from home with regular weekly loss of broadband isn’t a service, it’s a disgrace. Will be leaving

  • ryanchapmanx RC (@ryanchapmanx) reported from Blackburn, England

    How to waste my time 2019 - @virginmedia sort your customer service out :)

  • ClaretNick Nick (@ClaretNick) reported from Burnley, England

    @virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!

  • Marsoma Marsoma (@Marsoma) reported from Burnley, England

    @virginmedia Had no internet and TV service for over 24hrs now, can’t get through on the phone and it says the broadband issues are sorted on the service check online...it isn’t.

  • jademelia99 Jade (@jademelia99) reported from Cowling, England

    Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service

  • dazzle961 andrew day (@dazzle961) reported from Blackburn, England

    @virginmedia I haven't been able to sign in to my Virginia media for years so complete waste of time Time to sack you lot off

  • ScottShaqNelson Scott Nelson (@ScottShaqNelson) reported from Keighley, England

    @virginmedia problems with my router and your tech help told me the cables must have come loose. I didn’t touch or move the router or the cables and your help got it back on by telling me that me tightening it resolved it. I never touched it. can’t you admit the router is faulty

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible

  • Marsoma Marsoma (@Marsoma) reported from Blackburn, England

    @virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!

  • Salma_abdx Salma Khan (@Salma_abdx) reported from Great Harwood, England

    @virginmedia They have improved but this is a regular issue now. This should be looked into, especially with the prices you charge for the services.

  • ryanchapmanx RC (@ryanchapmanx) reported from Blackburn, England

    @geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back

  • liquidborn liquidBorn (@liquidborn) reported from Burnley, England

    @virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.

  • wesleyjodell Wes Odell (@wesleyjodell) reported from Rawtenstall, England

    @PaddyTheBaddy @virginmedia Agreed. It’s terrible. Il be changing when my contract is up

  • shadiebrfc_ Shadie (@shadiebrfc_) reported from Accrington, England

    Virgin media are so shit!!

  • dejkirkby 'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England

    @virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double

  • IanCardy2 Ian Cardy (@IanCardy2) reported from Rawtenstall, England

    Service from @virginmedia is disgusting for existing customers! Dial 150 hold for 20mins someone answers but can hardly speak English then hang up when I ask for a new deal #customerservice try calling back & it’s busy so “sorry can’t help today call tomorrow 8am some of us work!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RobBooth96 Rob Booth (@RobBooth96) reported

    @virginmedia Still says with a member of our team. Its the 2nd complaint I've had to raise for the same issue because it still hasn't been resolved. All down to not fulfilling what was promised when I renewed my package.

  • Anna_L_Morris15 Anna Morris (@Anna_L_Morris15) reported

    @virginmedia I’d love for my WiFi to be sorted! Weeks of having to use 4G as the WiFi doesn’t work in the next room! Endless calls to be spoken to rudely or have the call ended. No resolution other than split the network, last time this was done the internet was even worse.

  • mitson33 Kate Mitson (@mitson33) reported

    @virginmedia This isnt the reason I would like to speak to someone, it is regarding a complaint with mobile

  • ShalliwellToon stephen halliwell (@ShalliwellToon) reported

    @virginmedia fibre broadband cables are being laid in camperdown ne12. When will this service go live or is planned to go live?

  • Benzle Ben (@Benzle) reported

    Ah yeah nice just came 2nd cos I was on 90% packet loss. Virgin media is so ******* ****

  • Dani_ellex Danielle 🦒🧡 (@Dani_ellex) reported

    @virginmedia No it still hasn’t even been looked at my second complaint. I have emailed, filled in the forms online and sent a letter. No1 in the call centre can help as they keep sending me through to different departments. Can someone call me to sort this please.

  • davideawells David Wells (@davideawells) reported

    @virginmedia 10 weeks on and my email still doesn’t work. I’ve now placed 17 calls into your customer service team. Feeling like the big corporate doesn’t care and customer service is appalling. Shame as the product is one of the best.

  • Mumof218 Mumof2 (@Mumof218) reported

    @virginmedia I emailed my complaint. I recieved a email saying VM had called me, advising an apology was all that was needed and as far as you were concerned it was resolved. No one called me no one has removed my neighbours fibre optic cable from my garden. Some one was to call. No one has.

  • richproduce89 Richard Dean (@richproduce89) reported

    @virginmedia I just received a phone call from 01202200944, pretending to be you, calling due to an internet technical issue. #fraud #phishing

  • MrPaulFitz Paul Fitzgerald (@MrPaulFitz) reported

    Still no update from @virginmedia ..... terrible service. #VirginMedia