Virgin Media Outage Report in Nelson, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Rossendale District, Bacup, Todmorden and Burnley.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Wi-fi | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Total Blackout | |
| Blackburn |
Wi-fi | |
| Blackburn |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Paul Cartwright
(@hossfitt) reported
from
Keighley, England
@virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
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#hellomynameisSuzie
(@suziealderton) reported
from
Silsden, England
@virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!
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Jonny Brayson
(@braysoj1) reported
from
Keighley, England
@virginmedia internet gone down bd22 6hn
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Sam Yates
(@Sam_yates4) reported
from
Old Laund Booth, England
@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia Your mobile network is crap & your customer service is just as bad.
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
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Shigufta khan
(@Shigufta1) reported
from
Blackburn, England
@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!
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James Swinburne
(@jaswinburne1) reported
from
Silsden, England
@virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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Paul Cartwright
(@hossfitt) reported
from
Keighley, England
@virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet
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Dean Wainwright
(@WainwrightDean) reported
from
Accrington, England
@virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?
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Ian Lumsden
(@ianlumsden) reported
from
Burnley, England
@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
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James Swinburne
(@jaswinburne1) reported
from
Silsden, England
@virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
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Jonny Brayson
(@braysoj1) reported
from
Keighley, England
@virginmedia why is the picture Quality so bad on the sky sports red button
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Trains with Nick
(@March_Hare82) reported
@virginmedia @SlimNasty2013 ....or acknowledge his request that you communicate via email instead of phone, so he can have an accurate log of communication. As no resolution can be reached, the final stage is a deadlock letter, something you are also refusing to supply. All in, very poor customer service.
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Sass4dayz
(@NatalieM7799) reported
@virginmedia That’s good to know. Although I’ve been totally insulted by your advisors telling me to ‘go away and think in my mind about what I want to do, but the extras must stay on’. Who actually even says anything like that to a paying customer?
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EKCelt
(@celt_ek) reported
from
Stittenham, Scotland
Day 12 of no broadband or tv @virginmedia customer service in India have not got a clue as to when it will be fixed, keep passing me from person to person with different stories each time, absolutely shocking service, only joined a few weeks ago as well 😡😡
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Christopher Smith
(@ChrisSmith_92) reported
@virginmedia I tried other networks and Movistar is the only one I get signal with, the others don’t?
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heather🇬🇧🇺🇦🇬🇧🇺🇦
(@heatherjoy3) reported
@virginmedia can you please tell me when I can cancel the o2 SIM . This was part of the last contract.
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the unknown
(@ihavealotosay) reported
@virginmedia my landline no longer works too so I can’t call to be put through to an advisor I’m sick of speaking to the automated service I need someone to fix this issue TODAY
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🇺🇦 Thomas 🇺🇦
(@StormChaser22) reported
@virginmedia STILL GETTIBG EMAIL TIMEOUTS!!! PULL YOU GOD DAMN FINGERS OUT OF YOUR BACKSIDES AND FIX THIS ENRAGING AND DELIBERATELY DELAYED PROBLEM!!!!
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Craig Woodroffe
(@CraigWoodroffe) reported
@virginmedia .....and I am continually hugely disappointed with the continued really poor service @virginmedia off me as a customer with no accountability or support.
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🇺🇦 Thomas 🇺🇦
(@StormChaser22) reported
@virginmedia STILL GETTING EMAIL TIMEOUTS!!! PULL YOU GOD DAMN FINGERS OUT OF YOUR BACKSIDES AND FIX THIS ENRAGING AND DELIBERATELY DELAYED PROBLEM!!!!
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andrea crosby
(@andreac14064810) reported
@virginmedia so I have never used my virgin email I wish to log in for over two weeks when I was advised it would be sorted , nope big fat useless