Virgin Media outages and service status in Nelson, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Nelson, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Jul 9, 4:58 PM GMT+1.
- Internet (59%)
- Wi-fi (21%)
- E-mail (8%)
- Total Blackout (7%)
- TV (3%)
- Phone (3%)
The latest reports from users having issues in Nelson come from postal codes BB9 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 9: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Nelson, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Nelson, Burnley, Darwen, and Keighley.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
TV | 2 hours ago |
|
Blackburn
|
Phone | 2 hours ago |
|
Blackburn
|
Internet | 2 hours ago |
|
Blackburn
|
Internet | 2 days ago |
|
Blackburn
|
Internet | 2 days ago |
|
Blackburn
|
4 days ago |
Nearby cities with recent reports
14 recent signals
Community Discussion
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Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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liquidBorn (@liquidborn) reported from Burnley, England@virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.
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Nasmin Shabir ♡ (@xNasminx) reported from Keighley, England@virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating
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🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
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strange little Flo (@FloButcher84) reported from Blackburn, England@virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect
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Ian Forrest (@IanForrest10) reported from Blackburn, England@virginmedia Plugged in new Wi-Fi hub all good. Paired new remote with box but upgrade to box failed error code M63. Bot is all over place customer service rep basically non-engineer saying turn it off on again!
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Jade (@jademelia99) reported from Cowling, EnglandTrying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!
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Daz Mckavett (@Dazmac1882) reported from Burnley, EnglandYou've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
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Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, EnglandJust bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible
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NJW (@NJWesthead) reported from Rawtenstall, England@virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!
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Shigufta khan (@Shigufta1) reported from Blackburn, England@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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Nobby (@nobby1979) reported from Keighley, England@virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday
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𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported from Burnley, England@virginmedia @BexInfante mine is now not working at all
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia We aren’t getting anywhere and you cut us off. This has to be worst service, if I performed as your advisor I would be sacked! How do we get to resolve the issue via the above method?
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M (@maggiehtfcmay) reported from Sowerby Bridge, England@andym1900 @virginmedia My phone goes onto emergency calls only when I leave the UK. Even happened when I went to the Islw of Man🙄 Never had an issue before signing up with them. Poor do.
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Nicky (@NickyRobbo80) reported from Blackburn, EnglandIf 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England@virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out
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Paul Cartwright (@hossfitt) reported from Keighley, England@virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet
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Dave Gracey (@lamsom) reported from Blackburn, England@virginmedia Your mobile network is crap & your customer service is just as bad.
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Michael Parkinson (@mikeyparkinson) reported from Burnley, England@virginmedia I have and it says no issues... It was off this AM
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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glyn jacko#fbpe (@jackochirpchirp) reported@virginmedia OMG listening on the news and radio how bad you really are not looking forward to cancellation as it looks like you still pursue people but forewarned is forearmed
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Jaime Dodd (@JDSuker) reportedI was with @virginmedia in Manchester. Moved to a place which they didn’t cover and basically wouldn’t let me out it the contract even though they couldn’t provide a service. Terrible company!
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GanAinm (@ainm_gan5505) reported@MartinSLewis Virgin Media is not actually Virgin, it’s a ****** American company called Liberty with a license to use the Virgin Media branding. The real Virgin company should take the license off them for driving the name through the ****.
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Graham Hill (@grahamhill1) reported@MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, poor customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky
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snakes on a plane (@walliks) reported@dollDCFC @virginmedia @siemaiqbal Pish that's what 15 years of garbage internet pay for 1giga internet 🛜 and get about 300gig speeds through a lan cable on ps5 had a guy out last year with obviously a charge fee as usual what become useless as the guy couldn't even open the box outside
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Keith A Pearson (@keithapearson) reported@MrGee27 @virginmedia I disagree. Having suffered their appalling service too many times over the last six months, I think the senior management should be marched naked through the streets of Basingstoke and pelted with rotten fruit. Every weekend for a year.
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Addy (@iadnan9) reported@virginmedia Virgin Media fined £28m over 'deliberately dropping calls' and putting people on hold 'for no reason' Customers trying to cancel or switch were routinely put through the wringer by Virgin's customer service agents, an investigation by the regulator has found.
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Ryan (@MrRWatts) reported@virginmedia trying to reach a human as you've cancelled my broadband early and your IVR? No wonder you got fined 28million... any chance of actually getting help from someone?
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Kerrin McIntosh 💙 (@kerbear_t) reported@status_is_down And how can they say it’ll take a week to fix!!! Trying to run my business and I can’t access anything. I can’t use data from my phone as it costs so much. Horrendous @virginmedia. They just don’t care
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Steven Porter (@ste_porter) reported@virginmedia I've resigned up for a new 24 month contract on 10th June (contract expiring 5th july). And when I now log in you tell me my contract has expired. Always find your customer services so bad. Please fix - I have my order confirmation and contract details.