Virgin Media outages and service status in Nelson, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Nelson, including 3 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 16, 9:33 AM GMT+1.
- Internet (57%)
- Total Blackout (15%)
- Wi-fi (15%)
- E-mail (8%)
- TV (3%)
- Phone (3%)
The latest reports from users having issues in Nelson come from postal codes BB9 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 16: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Nelson, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Nelson, Burnley, and Darwen.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Internet | 2 hours ago |
|
Blackburn
|
Total Blackout | 20 hours ago |
|
Blackburn
|
Total Blackout | 23 hours ago |
|
Blackburn
|
Internet | 1 day ago |
|
Blackburn
|
Internet | 1 day ago |
|
Blackburn
|
Internet | 2 days ago |
Nearby cities with recent reports
28 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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RC (@ryanchapmanx) reported from Blackburn, EnglandHow to waste my time 2019 - @virginmedia sort your customer service out :)
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Dave R (@SmartCoffeeOff1) reported from Blackburn, EnglandWhat do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband
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๐๐จ๐ฎ๐ซ๐ญ๐ง๐๐ฒ ๐๐ฅ๐๐ฑ๐๐ง๐๐ซ๐ (@courtsthomasx) reported from Blackburn, England@virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.
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Sharon Bradbury (@SharonBradbury) reported from Haworth, England@virginmedia We are a customer but this particular cabling just services the houses below.
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๐ธ๐๐ฆ๐|๐๐๐๐๐๐ช (@IamAbulShelby) reported from Burnley, England@virginmedia @BexInfante mine is now not working at all
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Nick (@ClaretNick) reported from Burnley, England@virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.
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Laurence (@LaurenceBoom) reported from Colne, England@virginmedia for the past 2-3 weeks I have had issues with on demand content, and the broadband. When I try to play a sky cinema film, the audio plays; but no picture. BBC iplayer is the same! The router is next to the virgin box, so dont understand what is going on.
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Tariq Mahmood (@mrtariqmahmood) reported from Burnley, England@virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.
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Ian Lumsden (@ianlumsden) reported from Burnley, England@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. ๐ก
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nevynxxx (@nevynxxx) reported from Rawtenstall, England@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Paul Cartwright (@hossfitt) reported from Keighley, England@virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told itโs the agents error on a record call and then saying itโs invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!
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๐๐ธ๐๐๐๐น๐๐๐โ (@MATTYB00SH) reported from Burnley, England@virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet
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Marsoma (@Marsoma) reported from Burnley, England@virginmedia Had no internet and TV service for over 24hrs now, canโt get through on the phone and it says the broadband issues are sorted on the service check online...it isnโt.
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Sharon Bradbury (@SharonBradbury) reported from Haworth, England@virginmedia you have an exposed wire that goes down the side of my house and across my back garden so youโre able to provide a service to some houses below. I canโt find any written consent from the previous owners of the house. Major work will be starting soon...
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Hol (@HolGaffneyx) reported from Blackburn, England@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Nick (@ClaretNick) reported from Burnley, England@virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!
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dianeG (@deghunter) reported from Brierfield, England@virginmedia trying to work from home with regular weekly loss of broadband isnโt a service, itโs a disgrace. Will be leaving
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Elaine Rust (@elainerust) reported@virginmedia YOUโVE CANCELLED MY SWITCH AGAIN. THREE TIMES YOUโVE DONE THIS. Itโs unbelievable that you can get away with it. @ofcom @MoneySavingExp Please help.
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Si Smith (@sjslfcforever) reported@virginmedia how hard is it to speak to someone who actually understands the problem Iโm having??
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Joe Makin (@joemakin86) reported@rokokoprufei @virginmedia And i have had 0 issues
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Dave or David (@Borgbunny) reported@virginmedia could you give us more information as to why the predicted time of resolution for fixing the service outage in Kent is 8pm tonight? Does it take that long to really reboot everything?
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Mark Ford (@Markford64LUFC) reported@virginmedia @fluffybubbles73 Over 20 years with NTL/Virgin Media and honest truth, never a real problem. Nothing at all.
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David Owens (@DavidOw38948049) reported@virginmedia 1/2 As Virgin do not have a email Address and as a non customer I am unable to send the following โI am the owner/occupier of [address will be given in a email) This external box and cables are unused, unwanted, and not covered by any agreement binding me. See page 2
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Steve George๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@George66Steve) reported. @virginmedia my broadband services on TV are down. Your app says you're aiming to fix this by 15 July at 16.07 (the false specificity impresses me not one jot). The issue number is F012372779. The issue started yesterday. Why on earth am I paying forca service that I will not..
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Samet (@Samet_UK) reported@virginmedia The Wi-Fi hasnโt been working since 1 a.m. It says thereโs an outage in the area, but I canโt reach customer service either. There still havenโt been any further updates. Thereโs no information about when it will be fixed or whatโs going on.
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Samet (@Samet_UK) reported@virginmedia Still no any update or result. So I am so regret to be your customer.
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KusariNinja ๐ด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@KusariNinja) reported@MichelleBeckett @SkyUK @VodafoneUK Virginmedia did similar when my first wife passed away. They owed around ยฃ300. Chased up several times and never got it back. Yet they got debt collectors on me for ยฃ25 outstanding bill lol