Virgin Media Outage Report in Nelson, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Keighley, Clitheroe, Burnley, Rossendale District, Accrington and Oswaldtwistle.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
TV | |
| Keighley |
TV | |
| Clitheroe |
Internet | |
| Burnley |
Internet | |
| Rossendale District |
Internet | |
| Rossendale District |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Shadie
(@shadiebrfc_) reported
from
Accrington, England
Virgin media are so shit!!
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Tariq Mahmood
(@mrtariqmahmood) reported
from
Burnley, England
@virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.
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andrew day
(@dazzle961) reported
from
Blackburn, England
@virginmedia I haven't been able to sign in to my Virginia media for years so complete waste of time Time to sack you lot off
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D J Bowers
(@djbowers14) reported
from
Great Harwood, England
Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.
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Saeed Uchiha
(@saeedahmed0) reported
from
Burnley, England
@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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Salma Khan
(@Salma_abdx) reported
from
Great Harwood, England
@virginmedia They have improved but this is a regular issue now. This should be looked into, especially with the prices you charge for the services.
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...
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liquidBorn
(@liquidborn) reported
from
Burnley, England
@virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia We are a customer but this particular cabling just services the houses below.
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Emily
(@EmilyMc767) reported
from
Blackburn, England
@virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks
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officialBtown
(@btownofficial_) reported
from
Rawtenstall, England
@virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.
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Wes Odell
(@wesleyjodell) reported
from
Rawtenstall, England
@PaddyTheBaddy @virginmedia Agreed. It’s terrible. Il be changing when my contract is up
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RC
(@ryanchapmanx) reported
from
Blackburn, England
How to waste my time 2019 - @virginmedia sort your customer service out :)
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Jade
(@jademelia99) reported
from
Cowling, England
Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...
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Sam McCartney
(@SamMcCartney) reported
from
Rawtenstall, England
@Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless
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RC
(@ryanchapmanx) reported
from
Blackburn, England
@geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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carl
(@dakotafiction) reported
@virginmedia I’m calling the help line now. and it just says there’s no issues in my area or modem isn’t connected properly so reset it etc. iv done all that a Few times
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m
(@m56095764) reported
@virginhelp @virginmedia yh hurry up and fix it
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Bob Fell
(@RobFell) reported
@virginmedia Of course but it’s not been updated. Eventually spoke to a person after waiting 45 mins. They confirm service down again. Should be back at 1500
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The Edvardz
(@CEdvardz) reported
@virginmedia You clearly aren’t reading the words! Calling the 0345 number or using the WhatsApp bot is pointless I have used both >8 times to no avail! Like you they can’t help. I will not call them again!! #virginmediaisdodgy
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Cath
(@cathmorton1979) reported
@virginmedia My Mums phone line is completely dead. We have tried switching phones so it is an issue with the line. The postcode is DE21 . Any help that can be given as she is reliant on a telephone line. Kind Regards Cath
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Claire Smalley
(@ClaireSmalley12) reported
@virginmedia The issue that this related to was actually resolved… however things have got a hell of a lot worse since! I vowed never to use VM years ago due to poor customer service and I am remembering why!
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Rachel Barratt
(@TinyTweetSNC) reported
@virginmedia On a wired connection I get anywhere between 300 and 600 download and still between 0.1 and 2 upload. There has been outage after outage according to your technical team but I don’t see how this can continue happening for 2 months and you think it’s alright?!
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Craig wood
(@woodymufc88) reported
@virginmedia It’s not showing any issues, but they are intermittent. So it will just drop randomly for 5-45 mins sometimes
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8bitnitwit
(@8bitnitwit) reported
@virginmedia The problem is still continuing with Telegram, I don't seem to have a problem with any other services. Are you able to check if there's a root cause for the issue or if there is any configuration I need to perform on the VM router? It's on default settings at the moment.
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Neil Neart
(@NeilNeart) reported
@VirginMediaIE The sound has been stopping on playback of #VirginMedia tv channels for weeks. We have turned it off and on, checking connections, etc. There does not seem to be any problem with live tv. Can you please fix this?