Virgin Media Outage Report in Nelson, Lancashire, England

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Burnley, Blackburn, Keighley, and Nelson.

City	Problem Type	Report Time
Burnley	Internet	22 hours ago
Blackburn	Wi-fi	23 hours ago
Blackburn	Wi-fi	2 days ago
Blackburn	Wi-fi	2 days ago
Blackburn	Internet	2 days ago
Blackburn	TV	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

• 
  Emily (@EmilyMc767) reported 50 seconds ago from Blackburn, England

  @virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks

• 
  scott boyle (@scottboyle6) reported 2 minutes ago from Burnley, England

  @virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.

• 
  𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱ (@subz_1) reported 9 minutes ago from Accrington, England

  At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia

• 
  Aaron (@Logical1966) reported 10 minutes ago from Keighley, England

  @virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you

• 
  Hol (@HolGaffneyx) reported 12 minutes ago from Blackburn, England

  @virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere

• 
  Vincent Brindle 🔶🌍🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@FunnyTrickster) reported 13 minutes ago from Burnley, England

  @jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.

• 
  scott mitchell (@scottburnley) reported 13 minutes ago from Colne, England

  @virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now

• 
  Sharon Bradbury (@SharonBradbury) reported 15 minutes ago from Haworth, England

  @virginmedia We are a customer but this particular cabling just services the houses below.

• 
  Aaron (@Logical1966) reported 16 minutes ago from Keighley, England

  @virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I can’t access your website because I my bloody broadband isn’t working are you stupid or something 🤬🤬🤬

• 
  Nasmin Shabir ♡ (@xNasminx) reported 19 minutes ago from Keighley, England

  @virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating

• 
  D J Bowers (@djbowers14) reported 20 minutes ago from Great Harwood, England

  Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.

• 
  Sharon Bradbury (@SharonBradbury) reported 30 minutes ago from Haworth, England

  @virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...

• 
  Moose And Me (@mooseandme1) reported 30 minutes ago from Great Harwood, England

  @virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.

• 
  Nicky (@NickyRobbo80) reported 30 minutes ago from Blackburn, England

  If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed

• 
  𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported 33 minutes ago from Burnley, England

  Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam

• 
  Tariq Mahmood (@mrtariqmahmood) reported 34 minutes ago from Burnley, England

  @virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.

• 
  officialBtown (@btownofficial_) reported 43 minutes ago from Rawtenstall, England

  @virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD

• 
  Sam McCartney (@SamMcCartney) reported 48 minutes ago from Rawtenstall, England

  @Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless

• 
  nevynxxx (@nevynxxx) reported 52 minutes ago from Rawtenstall, England

  @virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.

• 
  Jo D #KaftrioNow (@jodavidson65) reported 57 minutes ago from Nelson, England

  @virginmedia very poor of you

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mar Dar (@MarDar16500248) reported 5 minutes ago

  @virginmedia All my neighbors had broadband from virgin but not me, why? I tried to convince your staff to send me a technician with new router because I reckon is faulty. I can't login to the router, I have no internet and no wifi signal from it.

• 
  Martin Steele (@MartinSteele_) reported 5 minutes ago

  @virginmedia My partner stayed in all day twice for 1 man to come out and say can't do it sorry even though we had already told you guys you need 2 men. The second time it was down as 2 men and after ringing up to complain one worker told me that someone changed it to 1 man!!! Doesn't cut it!

• 
  lesley bannister (@ravylesley) reported 7 minutes ago

  @theroyalfactor @virginmedia any day now they will start offering to credit your account with £10 and arrange an engineers visit. Dont be lulled by them as the Engineers never arrive and neither does the credit

• 
  Sophie Nash (@SophieGraceNash) reported 10 minutes ago

  @virginmedia So I wait until then? Is there anyway you can add to my account that for someone to please ring me instead of emailing the response. Every email says you tried to contact me but couldn't when I have no missed calls/always with signal at home. Feels like you don't even try to call

• 
  Circadian (@reptkeu) reported 10 minutes ago

  @virginmedia Yeah you can ask - it will only be the 7th time Virgin ask me this. Again, Virgin has sent engineers twice. First one changed the coaxial cable, second one changed the routeur. Problem never got fixed. @virginmedia is a joke of a service. Me tweeting = virgin loosing money.

• 
  Paul Jempson (@PaulGDJ) reported 11 minutes ago

  @virginmedia The original complaint was back in early May - twice VM claimed they had tried to contact me and hadn’t. No phone calls just a generic letter with no apology, admittance of fault or compensation.

• 
  Katja Berg Author, founder of Bergdorfs Copenhagen (@bergdorfsflower) reported 14 minutes ago

  @virginmedia Does not work as its all automated when i call you send dignsl and hsng up ask me to wait 10 minutes. AWFUL SERVICE

• 
  Andrew James Raymond Hill (@AndrewJamesRay3) reported 14 minutes ago

  So @virginmedia just swapped from Sky after 15 years to improve our wifi. Apparently tho u now can’t supply me with booster Pod even tho we are badly in need to improve our network. #notimpressed #newcustomer

• 
  Gráinne Fallon (@GrainneFallon) reported 15 minutes ago

  @virginmedia So now the Google maps on my phone doesn't work ( doesn't update as I drive) I need Google maps for my job. Do I have to go on hold for 40 mind to see can I get that sorted ? Abysmal service for customers. I'm a customer just over a week now and I'm sorry I moved to @virginmedia

• 
  Monsoon (@MonsoonUK) reported 15 minutes ago

  @carlinwallace Hi, due to a Virgin Media outage in the area our phones were down for a short time. But this has now been rectified, please try again or our WhatsApp option available directly from our website. Many thanks, Monsoon