Virgin Media Outage Report in Nelson, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Accrington, Sowerby Bridge, Burnley, Rossendale District and Bacup.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Wi-fi | |
| Accrington |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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officialBtown
(@btownofficial_) reported
from
Rawtenstall, England
@virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD
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scott mitchell
(@scottburnley) reported
from
Colne, England
@virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now
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Aaron
(@Logical1966) reported
from
Keighley, England
@virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you
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Aaron
(@Logical1966) reported
from
Keighley, England
@virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I can’t access your website because I my bloody broadband isn’t working are you stupid or something 🤬🤬🤬
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...
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Vincent Brindle 🔶🌍🇪🇺🏴
(@FunnyTrickster) reported
from
Burnley, England
@jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
@virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia We are a customer but this particular cabling just services the houses below.
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RC
(@ryanchapmanx) reported
from
Blackburn, England
How to waste my time 2019 - @virginmedia sort your customer service out :)
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱
(@subz_1) reported
from
Accrington, England
At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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D J Bowers
(@djbowers14) reported
from
Great Harwood, England
Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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RC
(@ryanchapmanx) reported
from
Blackburn, England
@geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back
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Tariq Mahmood
(@mrtariqmahmood) reported
from
Burnley, England
@virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.
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Saeed Uchiha
(@saeedahmed0) reported
from
Burnley, England
@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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Sam McCartney
(@SamMcCartney) reported
from
Rawtenstall, England
@Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless
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Nasmin Shabir ♡
(@xNasminx) reported
from
Keighley, England
@virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating
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Shadie
(@shadiebrfc_) reported
from
Accrington, England
Virgin media are so shit!!
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Emily
(@EmilyMc767) reported
from
Blackburn, England
@virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Artie Dalzell
(@artie_dalzell) reported
@SGHarber46 @virginmedia Our TiVo box won't connect with the cable. They said they are happy it's working! I connected it by WIFI, so it stops at every internet cut out. I told their guy. Can you guess his reply? " I'm glad you're happy". This is a form of mental abuse.
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@sourcingstewart
(@SGHarber46) reported
@artie_dalzell @virginmedia I understand and especially in these terrible times it’s so whiny we all need , I’m fed up already and having to shield so can’t leave the house and tv and internet don’t work at all , sent emails to ceo I think next steps are TV and ombudsman
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Laura Greenwood
(@LWoody) reported
@virginmedia We have already done this after discussing these issues with several different people at VM on the phone.
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Moss
(@MossAbhram) reported
@virginmedia Absolutely disgusting behaviour from a member of staff usman who just answered my call after waiting 58 minutes to be connected. Explained my issue and then he ****** off and thr line us gone silent. I am absolutely fuming right now. I need a urgent call back immediately.
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Derek Harley
(@DerekHarley) reported
@virginmedia I have three separate contracts now on my VM. All different. None properly reflect the Ultimate Oomph bundle that includes 2x V6 for £111 & that was my initial complaint. I’ve called various numbers and either get a message saying call centres are closed or a 1 hour wait.
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CHΣLLY🕊
(@chel__x) reported
Wtf @virginmedia I’ve been on the phone for and hour to activate new equipment finally get through and put on hold again and then hung up on. Someone ******* deal with my enquiry!!!!!!!
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@sourcingstewart
(@SGHarber46) reported
@JayJohnson26_ @virginmedia Same here for 3 weeks a bloody nightmare wtf and the football is on today gutted I can’t watch it , pubs closed so that’s a no as well compensation I think virgin will be getting a big bill for Christmas
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T. M. Spencer 🏳️🌈
(@tm_spencer) reported
@virginmedia I get that. But I don't have £100+ to give to you in one go. I, like pretty much every other micro business, am not getting any extra help. Thing is, without that number, I can't fix @Facebook's screw up and do my job properly.
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hyggenator
(@hyggenator) reported
@virginmedia BT couldn’t fix the line but were super attentive, you as a replacement are just a customer service ghost. Communication skill 0
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Artie Dalzell
(@artie_dalzell) reported
@SGHarber46 @virginmedia As a fellow customer of such a shoddy service, I'm truly sorry for your plight, and hope you can get your despicable situation rectified swiftly. A poor product is one thing, but disgraceful customer service is disgusting. They treat us like imbeciles.