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Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.

CityProblem TypeReport Time
Blackburn Wi-fi 23 hours ago
Blackburn Internet 1 day ago
Blackburn Internet 2 days ago
Blackburn Internet 2 days ago
Blackburn Internet 2 days ago
Blackburn Phone 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • scottboyle6
    scott boyle (@scottboyle6) reported from Burnley, England

    @virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.

  • Dazmac1882
    Daz Mckavett (@Dazmac1882) reported from Burnley, England

    You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor

  • HolGaffneyx
    Hol (@HolGaffneyx) reported from Blackburn, England

    @virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere

  • SmartCoffeeOff1
    Dave R (@SmartCoffeeOff1) reported from Blackburn, England

    What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband

  • cheftonymulgrew
    Tony Mulgrew (@cheftonymulgrew) reported from Ripponden, England

    @SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers

  • Logical1966
    Aaron (@Logical1966) reported from Keighley, England

    @virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you

  • gsouthy
    gsouthy_25 ๐Ÿ† LIVERPOOL FC ๐Ÿ‘Š๐Ÿผ (@gsouthy) reported from Great Harwood, England

    @virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! ๐Ÿ˜ค

  • Dazmac1882
    Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow

  • courtsthomasx
    ๐‚๐จ๐ฎ๐ซ๐ญ๐ง๐ž๐ฒ ๐€๐ฅ๐ž๐ฑ๐š๐ง๐๐ซ๐š (@courtsthomasx) reported from Blackburn, England

    @virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.

  • Dazmac1882
    Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee

  • nevynxxx
    nevynxxx (@nevynxxx) reported from Rawtenstall, England

    @virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.

  • NickyRobbo80
    Nicky (@NickyRobbo80) reported from Blackburn, England

    If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed

  • mooseandme1
    Moose And Me (@mooseandme1) reported from Great Harwood, England

    Cracks me up that the main feature of BTโ€™s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!

  • Logical1966
    Aaron (@Logical1966) reported from Keighley, England

    @virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I canโ€™t access your website because I my bloody broadband isnโ€™t working are you stupid or something ๐Ÿคฌ๐Ÿคฌ๐Ÿคฌ

  • xNasminx
    Nasmin Shabir โ™ก (@xNasminx) reported from Keighley, England

    @virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay ยฃ45 a month for just broadband alone and can hardly get online most of the time... It's frustrating

  • matt_stanny
    Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia @virginhelp any chance you can sort the internet issues in BB11, itโ€™s a nightmare at the moment!

  • jodavidson65
    Jo D #KaftrioNow (@jodavidson65) reported from Nelson, England

    @virginmedia very poor of you

  • matt_stanny
    Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.

  • scottburnley
    scott mitchell (@scottburnley) reported from Colne, England

    @virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now

  • subz_1
    ๐‘บ๐’–๐’ƒ๐’‰๐’‚๐’ ๐Ÿ‡ต๐Ÿ‡ธ โฑ (@subz_1) reported from Accrington, England

    At this point I donโ€™t know whether my snapchat is down or my WiFi is aids #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • heyjude_w
    Heyjude (@heyjude_w) reported

    @virginmedia having connection issues atm can someone pls contact me?

  • jeanett18701581
    jeanette (@jeanett18701581) reported

    @virginmedia terrible service for a week now service is down every night slow all day get it sorted PR2

  • TheKittenFiles
    Sarah Harris (@TheKittenFiles) reported

    Canโ€™t seem to get any connection tonight at all.... WiFi down.... whatโ€™s going on? @VirginMediaIE #virginmedia

  • alanm8412
    Alan Middleton (@alanm8412) reported

    @ciarankane1 @virginmedia On the flip side to that. If they knew and posted this before paying why are people still stupid enough to still buy it?

  • GibboLFC1892
    Andy Gibson (@GibboLFC1892) reported from Hindley, England

    @virginmedia When is the WiFi issue in Hindley going to be fixed ? Been on and off all day.

  • anthonysappong
    kojo (@anthonysappong) reported

    @virginmedia Are we going to get a refund? Transmission is terrible.

  • AntNumbers
    . (@AntNumbers) reported

    @MuslamicReds @virginmedia Poor Dean

  • matthewcollom1
    matthew collom (@matthewcollom1) reported

    @virginmedia just paid ยฃ25 to watch the boxing and the picture and sound is awful! Refund please. Itโ€™s not just me either.

  • RickHuggins12
    Rick Huggins (@RickHuggins12) reported

    @virginmedia so the adverts no sound issues , live feed sound issues ...******* jokers

  • Bainy998
    Stop TTIP (@Bainy998) reported

    @MichaelRosenYes @virginmedia Don't expect any response Michael, virgin media is the worst customer service in the western world.