Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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The latest reports from users having issues in Nelson come from postal codes BB9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 02/20/2026 18:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Nelson, Burnley, Accrington and Sowerby Bridge.

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City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • SharonBradbury Sharon Bradbury (@SharonBradbury) reported from Haworth, England

    @virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...

  • ryanchapmanx RC (@ryanchapmanx) reported from Blackburn, England

    @geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back

  • SharonBradbury Sharon Bradbury (@SharonBradbury) reported from Haworth, England

    @virginmedia We are a customer but this particular cabling just services the houses below.

  • ryanchapmanx RC (@ryanchapmanx) reported from Blackburn, England

    How to waste my time 2019 - @virginmedia sort your customer service out :)

  • Marsoma Marsoma (@Marsoma) reported from Blackburn, England

    @virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!

  • shadiebrfc_ Shadie (@shadiebrfc_) reported from Accrington, England

    Virgin media are so shit!!

  • dazzle961 andrew day (@dazzle961) reported from Blackburn, England

    @virginmedia I haven't been able to sign in to my Virginia media for years so complete waste of time Time to sack you lot off

  • EmilyMc767 Emily (@EmilyMc767) reported from Blackburn, England

    @virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...

  • saeedahmed0 Saeed Uchiha (@saeedahmed0) reported from Burnley, England

    @virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up

  • ScottShaqNelson Scott Nelson (@ScottShaqNelson) reported from Keighley, England

    @virginmedia problems with my router and your tech help told me the cables must have come loose. I didn’t touch or move the router or the cables and your help got it back on by telling me that me tightening it resolved it. I never touched it. can’t you admit the router is faulty

  • wesleyjodell Wes Odell (@wesleyjodell) reported from Rawtenstall, England

    @PaddyTheBaddy @virginmedia Agreed. It’s terrible. Il be changing when my contract is up

  • Salma_abdx Salma Khan (@Salma_abdx) reported from Great Harwood, England

    @virginmedia They have improved but this is a regular issue now. This should be looked into, especially with the prices you charge for the services.

  • ClaretNick Nick (@ClaretNick) reported from Burnley, England

    @virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible

  • mrtariqmahmood Tariq Mahmood (@mrtariqmahmood) reported from Burnley, England

    @virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.

  • jademelia99 Jade (@jademelia99) reported from Cowling, England

    Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.

  • liquidborn liquidBorn (@liquidborn) reported from Burnley, England

    @virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.

  • ClaretNick Nick (@ClaretNick) reported from Burnley, England

    @virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jay_89cardiff Jayseph (@jay_89cardiff) reported

    @virginmedia I have been trying to cancel an order for 30 minutes. I'm not even a customer yet and the service is shocking. I'm glad I'm still in the cool off period

  • davidebrady David E Brady (@davidebrady) reported

    @Engineer2Health Cancel BBC Cancel sky and virginmedia

  • RaineMaker888 Lorraine (@RaineMaker888) reported

    @virginmedia Wanted to speak to someone direct as more succinct and a better form of comms -I've a lot going on at the moment & have little time. Whats the point in having a team that supposedly deal with this, when they never do?!! Why when I go thru to retentions &no one cares?!!!!!!

  • WoolnerAndy Andy woolner (@WoolnerAndy) reported

    @virginmedia Funny that, the other 20 pepper im with don’t have this issue

  • Jonathan_Croft1 Jonathan (@Jonathan_Croft1) reported

    Okay, @virginmedia are absolutely horrific. Quite possibly the worst customer service I’ve seen. Please RT in the hope that it saves someone else the pain of having to deal with them. Currently hunting for a new fibre broadband provider…

  • AleBarons_ Watki (@AleBarons_) reported

    @virginmedia @virginhelp Wife has spent 5.5 hours chasing this , she's self employed trying to set her own business from home and having to deal with all this , had 18 days of having 1 box , tried to cancel and been told that we owe 40 quid when the full month is 47 quid . Horrific experience

  • DOB_OBrien77 David O'Brien (@DOB_OBrien77) reported

    @virginmedia No, I asked to terminate the call due to his abrupt manner.

  • Craig69671395 Craig (@Craig69671395) reported

    @virginmedia Work iver gets rebooked for just nobody turns up . Every time I call pre installations they iver put the phone down on me or just give me silly answers and don't want to pass me through to management . I'm ment to be up and running Tuesday but I put money on it not happening

  • mazzerooni Mazzerooni 🔴⚪️ (@mazzerooni) reported

    @virginmedia Tried that and the WhatsApp service - an hour later from the WhatsApp still waiting to get through to customer relations

  • Julie_N2612 Julie N (@Julie_N2612) reported

    @virginmedia been trying to get issues resolved from February and still waiting every time I ring they hang up or don't do as promised. Joke of a company