Virgin Media Outage Report in Nelson, Lancashire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Nelson, England
The most recent Virgin Media outage reports came from the following cities: Burnley, Blackburn, Keighley, and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Burnley
|
Internet | 9 hours ago |
|
Blackburn
|
Wi-fi | 10 hours ago |
|
Blackburn
|
Wi-fi | 23 hours ago |
|
Blackburn
|
Wi-fi | 1 day ago |
|
Blackburn
|
Internet | 1 day ago |
|
Blackburn
|
TV | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Paul Cartwright (@hossfitt) reported from Keighley, England@virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home
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Dave Gracey (@lamsom) reported from Blackburn, England@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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James Swinburne (@jaswinburne1) reported from Silsden, England@virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”
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Dave Gracey (@lamsom) reported from Blackburn, England@virginmedia Your mobile network is crap & your customer service is just as bad.
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Jonny Brayson (@braysoj1) reported from Keighley, England@virginmedia why is the picture Quality so bad on the sky sports red button
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Sam Yates (@Sam_yates4) reported from Old Laund Booth, England@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
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Ian Lumsden (@ianlumsden) reported from Burnley, England@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
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James Swinburne (@jaswinburne1) reported from Silsden, England@virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke
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🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
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Paul Cartwright (@hossfitt) reported from Keighley, England@virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England@virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet
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Matthew Stansfield (@matt_stanny) reported from Burnley, England@virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.
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Daz Mckavett (@Dazmac1882) reported from Burnley, England@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
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Shigufta khan (@Shigufta1) reported from Blackburn, England@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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Dean Wainwright (@WainwrightDean) reported from Accrington, England@virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?
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#hellomynameisSuzie (@suziealderton) reported from Silsden, England@virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!
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Daz Mckavett (@Dazmac1882) reported from Burnley, England@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
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🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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Daz Mckavett (@Dazmac1882) reported from Burnley, EnglandYou've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr T (@onemistert) reported@virginmedia I assume you will be adjusting our bills for the downtime? No service all day and still not back up.
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Centre of the Universe (@centreoftheuni1) reported@virginmedia I raised a complaint 3 weeks ago and no one has contacted me. I was told just this afternoon that I would get a call from a manager around 4pm. Guess what? No call. It’s just really, really bad to be lied to and messed around for a service that we’re paying for and not getting.
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Michael (@MykeJD1) reported@virginmedia It’s just crap, imagine telling a gamer you can’t play games, download any, play with friends, stream etc. Moving homes meant to be enjoyable, you can’t do anything so sorry. But this has ruined the experience. One month of using mobile data is rough.
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Cam Watson (@snarkle) reported@jesslalau @virginmedia No wonder it’s taking so long to repair! @virginmedia is still broken for me here in SE1. Says a 9pm ETA. 🤞
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Frazzz (@FrazzzYT) reportedAnddddd the internet is down AGAIN! @virginmedia forever coating their users money and delivering terrible service that doesn't even stay online... #virginmediadown
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Kevthegooner (@kevthegooner) reported@virginmedia It says service request and looks like a picture of a tv under it. Not sure why it shows a tv as we only have broadband
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Benjaman Woolner (@ben_woolner) reported@virginmedia unable to play games or do online banking due to your lack of service. Upload speeds in kbps, signal that keeps dropping but hey in 24 hours we could book an engineers appointment
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Andy BH (@andybh) reported@virginmedia Half an hour into exchanging texts and only now I'm told I need "Customer Relations" and there may be a "bit of a wait time" while he transfers the chat. 17:59 I get a text saying that Customer Services CLOSES at 18:00. You SURE this is not made deliberately difficult ?!
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omar din (@dino_glas) reported@virginmedia Maybe easier to talk over the phone as there is alot of background to this issue
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Frazzz (@FrazzzYT) reported@virginmedia It's the third time this month. Now it's when I normally upload so this is getting in the way of my work now...your status page never says anything useful