Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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The latest reports from users having issues in Nelson come from postal codes BB9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 03/01/2026 06:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Nelson, Accrington and Sowerby Bridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Total Blackout
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBurnley Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.

  • liquidborn liquidBorn (@liquidborn) reported from Burnley, England

    @virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.

  • maggiehtfcmay M (@maggiehtfcmay) reported from Sowerby Bridge, England

    @andym1900 @virginmedia My phone goes onto emergency calls only when I leave the UK. Even happened when I went to the Islw of Man🙄 Never had an issue before signing up with them. Poor do.

  • dazzle961 andrew day (@dazzle961) reported from Blackburn, England

    @virginmedia **** off Over £100 !a month for broadband that drops very 5 minutes ******* joke of a company

  • dottydinosaur Dorothy Carr (@dottydinosaur) reported from Blackburn, England

    @MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works

  • SallyOdonnell Sally O'Donnell (@SallyOdonnell) reported from Burnley, England

    @virginmedia Hi thank you however a good start would be you to know your client base. Some of us are just not tech savvy and being talked to like an idiot is not the way to win hearts and minds let alone customer loyalty. Felt very undermined and very disappointed.

  • BeckGareth Gareth Beck (@BeckGareth) reported from Burnley, England

    @virginmedia gone down in BB10 again

  • jademelia99 Jade (@jademelia99) reported from Cowling, England

    Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service

  • dejkirkby 'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England

    @WilfSauce @WrestlingJebus @Archiebald_C I have Virgin Media, so haven't had to use TVPlayer personally, but I know of people who have and it's worked perfectly fine. I believe there is a rolling contract for the service of £6.99 after the event so make sure you cancel afterwards.

  • deghunter dianeG (@deghunter) reported from Brierfield, England

    @virginmedia trying to work from home with regular weekly loss of broadband isn’t a service, it’s a disgrace. Will be leaving

  • ClaretNick Nick (@ClaretNick) reported from Burnley, England

    @virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible

  • Marsoma Marsoma (@Marsoma) reported from Blackburn, England

    @virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!

  • dejkirkby 'Motivated And Confident' Mags (@dejkirkby) reported from Burnley, England

    @virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...

  • mikeyparkinson Michael Parkinson (@mikeyparkinson) reported from Burnley, England

    @virginmedia I have and it says no issues... It was off this AM

  • Marsoma Marsoma (@Marsoma) reported from Burnley, England

    @virginmedia Had no internet and TV service for over 24hrs now, can’t get through on the phone and it says the broadband issues are sorted on the service check online...it isn’t.

  • ScottShaqNelson Scott Nelson (@ScottShaqNelson) reported from Keighley, England

    @virginmedia problems with my router and your tech help told me the cables must have come loose. I didn’t touch or move the router or the cables and your help got it back on by telling me that me tightening it resolved it. I never touched it. can’t you admit the router is faulty

  • nobby1979 Nobby (@nobby1979) reported from Keighley, England

    @virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday

  • IanCardy2 Ian Cardy (@IanCardy2) reported from Rawtenstall, England

    Service from @virginmedia is disgusting for existing customers! Dial 150 hold for 20mins someone answers but can hardly speak English then hang up when I ask for a new deal #customerservice try calling back & it’s busy so “sorry can’t help today call tomorrow 8am some of us work!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • becklewis2 Rebecca Lewis (@becklewis2) reported

    @virginmedia my phone line, Internet and TV are all down. I've managed to report/log the problems with the tv and Internet. But for some reason I can't report the landline fault. Can you help?

  • Smug1To Paul Laver (@Smug1To) reported

    @virginmedia It is down again this morning , CAPTCHA service

  • DustyGloop DustyGloop🌟 (@DustyGloop) reported

    @virginmedia Seems fibre is down in Carshalton area, London

  • RAdnan00 Ry (@RAdnan00) reported

    @virginmedia wtf is going on with the wifi? Some of us have limited data u know!! On top on ridiculous prices such awful or no connection! #virginmediadown #virginmediafail

  • jejquade Joanna Quade (@jejquade) reported

    @virginmedia I did someone called Nathan came in and then has been silent ever since. So closed down and came back here.

  • SiARees NotSoSlimSi (@SiARees) reported

    @virginmedia I never received the message to say that the pack was arriving either. Left the house to move some more boxes over and got a text saying it was delivered as I arrived at the old house. Said they'd left a card with details of where it was, but they hadn't. Luckily I found it.

  • honeymonster777 honeymonster777 (@honeymonster777) reported

    @virginmedia Morning, our broadband service keeps dropping for a minute or so every 5-10 mins. Your status checker says all is well but streaming pauses, mobiles drop the WiFi and my work video calling freezes. Can you advise please? Postcode is RM12 5DU. Thx

  • callsure Callsure - John Webb (@callsure) reported

    @virginmedia There is no council permissions required. My case is not complex. Your team simply failed to deliver and without explanation. If you had even a modicum of decency you would arrange to call me to update me on exactly what is being done to resolve my issue. #Virginmediafail

  • Inquisitor_Euro Inquisitor_Euro (@Inquisitor_Euro) reported

    @furbabygirl I haven't watched anything on TV for more than 5 years nor have I watched anything produced by the BBC. The BBC should be made into an optional opt in service like Sky, Virgin Media etc...

  • nikobe Nik Bailey (@nikobe) reported

    So our @virginmedia line was damaged a bit by a neighbour down the street but they want US to go talk to them about it ha