Virgin Media Outage Report in Nelson, Lancashire, England

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.

City	Problem Type	Report Time
Blackburn	Wi-fi	18 hours ago
Blackburn	Internet	1 day ago
Blackburn	Internet	1 day ago
Burnley	Internet	2 days ago
Blackburn	Wi-fi	2 days ago
Blackburn	Wi-fi	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

• 
  🚩Bazza B 🏴 (@bazza_bee78) reported 5 minutes ago from Burnley, England

  @virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.

• 
  Paul Cartwright (@hossfitt) reported 6 minutes ago from Keighley, England

  @virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home

• 
  🚩Bazza B 🏴 (@bazza_bee78) reported 8 minutes ago from Burnley, England

  @virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service

• 
  Jonny Brayson (@braysoj1) reported 15 minutes ago from Keighley, England

  @virginmedia internet gone down bd22 6hn

• 
  Kevin Kitten (@LovecloughKev) reported 22 minutes ago from Rawtenstall, England

  @virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service

• 
  James Swinburne (@jaswinburne1) reported 25 minutes ago from Silsden, England

  @virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke

• 
  #hellomynameisSuzie (@suziealderton) reported 29 minutes ago from Silsden, England

  @virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!

• 
  Jonny Brayson (@braysoj1) reported 29 minutes ago from Keighley, England

  @virginmedia why is the picture Quality so bad on the sky sports red button

• 
  Wightpie (@wightpie) reported 29 minutes ago from Blackburn, England

  @virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent

• 
  James Swinburne (@jaswinburne1) reported 36 minutes ago from Silsden, England

  @virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”

• 
  Sam Yates (@Sam_yates4) reported 40 minutes ago from Old Laund Booth, England

  @neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!

• 
  Dave Gracey (@lamsom) reported 46 minutes ago from Blackburn, England

  @virginmedia Your mobile network is crap & your customer service is just as bad.

• 
  Shigufta khan (@Shigufta1) reported 47 minutes ago from Blackburn, England

  @virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable

• 
  Dean Wainwright (@WainwrightDean) reported 48 minutes ago from Accrington, England

  @virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?

• 
  Paul Cartwright (@hossfitt) reported 49 minutes ago from Keighley, England

  @virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet

• 
  Wightpie (@wightpie) reported 49 minutes ago from Blackburn, England

  @virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant

• 
  Ian Lumsden (@ianlumsden) reported 54 minutes ago from Burnley, England

  @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡

• 
  Dave Gracey (@lamsom) reported 54 minutes ago from Blackburn, England

  @virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.

• 
  𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported 56 minutes ago from Burnley, England

  @virginmedia @BexInfante mine is now not working at all

• 
  𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported 59 minutes ago from Burnley, England

  @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David 888 (@davidalmond86) reported 3 minutes ago

  @virginmedia Same crap every month

• 
  DC (@dc250705) reported 5 minutes ago

  @virginmedia @CDH_UK What a ridiculous tweet from @virginmedia 'Check our Service checker website' errrr your whole network is down including website! So disjointed everytime there is an error

• 
  Jackie Bain (@Jacks1962) reported 6 minutes ago

  Can’t even get to the virginmedia site online as directed by virgin with 5G as per previous customer message.

• 
  Graham Buchanan (@GrahamBuchana14) reported 11 minutes ago

  @virginmedia Difficult without putting my personal data out there. But been plagued by nuisance calls from your sales team, clearly requested to have number removed and stop calls. Contacted again by same dept and they refused to take a complaint. Phone line not answering and website down

• 
  Kd (@karendrury) reported 13 minutes ago

  Eveeything just gone with virgin media, can't even look at their qebsite as thsts down too, getting fed up with this, seems to be every few weeks. Always blame bloody covid too, pathetic#VirginMediaDown

• 
  Dario (@dariquo1) reported 13 minutes ago

  @rainkitch @virginmedia Try £120 , with no service

• 
  LIAMGM (@liam05adamson90) reported 14 minutes ago

  @virginmedia So TV is down channels to be actual - my shows work Netflix - WORKS Channels ERM DOWN broadband Works

• 
  Ally Mason (@allym08) reported 19 minutes ago

  @virginmedia TV down in ML3 no call centre or MyVirginMedia app either.

• 
  Geni (@GulSanam9) reported 20 minutes ago

  @virginmedia There is obviously a problem, could you please update your customers as to when this issue will be resolved & update your Twitter page to reflect this! Appalling lack of information!!

• 
  yorkssingleswing (@trickydicki718) reported 22 minutes ago

  @virginmedia is there a service outage in WF15 6QG?