Virgin Media outages and service status in Nelson, England

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Nelson, and Burnley.

City	Problem Type	Report Time
Blackburn	Internet	7 hours ago
Blackburn	Internet	23 hours ago
Blackburn	Internet	2 days ago
Blackburn	Internet	2 days ago
Blackburn	Internet	3 days ago
Blackburn	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

• 
  Sam Yates (@Sam_yates4) reported 35 seconds ago from Old Laund Booth, England

  @neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!

• 
  Gareth Rider-Smith (@gazbullsfan22) reported 3 minutes ago from Keighley, England

  @virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!

• 
  Danny Bolton (@dwb89) reported 10 minutes ago from Altham, England

  Yet again @virginmedia having technical problem on the payment line what a joke this company has become 14 years with them think it’s time to change. And still no word on bill reduction after the down time last week

• 
  Hol (@HolGaffneyx) reported 10 minutes ago from Blackburn, England

  @virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere

• 
  'Motivated And Confident' Mags (@dejkirkby) reported 11 minutes ago from Burnley, England

  @virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double

• 
  Sharon Bradbury (@SharonBradbury) reported 12 minutes ago from Haworth, England

  @virginmedia We are a customer but this particular cabling just services the houses below.

• 
  Moose And Me (@mooseandme1) reported 13 minutes ago from Great Harwood, England

  Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!

• 
  nevynxxx (@nevynxxx) reported 21 minutes ago from Rawtenstall, England

  @virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.

• 
  Marky T from We Are G4m3rs (@oO_MarkT_Oo) reported 24 minutes ago from Burnley, England

  @virginmedia please can you tell me the service status on BB12 7DF. My speeds are non existent and your service page on the website is down.

• 
  Nick (@ClaretNick) reported 24 minutes ago from Burnley, England

  @virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.

• 
  gsouthy_25 🏆 LIVERPOOL FC 👊🏼 (@gsouthy) reported 25 minutes ago from Great Harwood, England

  @virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤

• 
  Jonny Brayson (@braysoj1) reported 26 minutes ago from Keighley, England

  @virginmedia why is the picture Quality so bad on the sky sports red button

• 
  𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported 34 minutes ago from Burnley, England

  @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

• 
  D J Bowers (@djbowers14) reported 35 minutes ago from Great Harwood, England

  Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.

• 
  🪷Elisabet🪷 (@Elisabet0490) reported 39 minutes ago from Blackburn, England

  @virginmedia my internet has been suffering drop outs all day, now I have no working TV or internet. Being told it's my equipment when it never is, it's getting old that excuse. I will apparently have to wait 3 days for "an engineer to come out" - I can't I have to go to work 😤

• 
  liquidBorn (@liquidborn) reported 42 minutes ago from Burnley, England

  @virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.

• 
  𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported 46 minutes ago from Burnley, England

  Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam

• 
  Matthew Stansfield (@matt_stanny) reported 49 minutes ago from Burnley, England

  @virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!

• 
  scott mitchell (@scottburnley) reported 53 minutes ago from Colne, England

  @virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now

• 
  Aaron (@Logical1966) reported 58 minutes ago from Keighley, England

  @virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karl Dyer (@KarlDyer15) reported 1 minute ago

  @virginmedia maybe have the thickest staff known to man, my dad has issues from there end accessing his emails. They can send a complaint acknowledgment to his email he can’t access. May as well say you can’t be arsed to do your jobs! #clowns

• 
  Jackie (@boomerangjf) reported 3 minutes ago

  @virginmedia your service is diabolical ! We are still experiencing intermittent/reduction in service after being told it would be working properly from 29 July. I assume you will be expecting a reduction in payment from me?

• 
  Brett Williams (@brettwill82) reported 9 minutes ago

  @virginmedia @skytv don’t seem to be having this issue on there platform? Come on @virginmedia I’ve paid my subscription for the channel and I cannot see the tv listings

• 
  Banshee (@strikecenter147) reported 10 minutes ago

  @Benleo Ben bring up your hub on virgin media I guarantee you it’s been hacked and you get a warning. This is happening all over London and I can’t get anybody to help me with it. Bring up your own Virgin media hub and you will see what I mean.

• 
  Dan Lowe (ʙᴀʀᴍʏ ʙʟᴜᴇʙɪʀᴅ) (@BarmyBluebird94) reported 13 minutes ago

  @virginmedia sort out the connection issues in Cardiff, trying to work from home isn’t easy with you guys

• 
  sam (@5amcoek) reported 16 minutes ago

  @virginmedia Is there any more detail on the fix? It just keeps getting pushed back every couple of hours

• 
  Karl Dyer (@KarlDyer15) reported 18 minutes ago

  To work for @virginmedia you don’t need a brain cell, maybe the worst company in the UK I’ve ever had the displeasure of dealing with. Avoid them at all costs

• 
  Tom Quante (@TomQuante) reported 18 minutes ago

  @virginmedia You won't answer your phone (apparently this is a tactic you use..?) and I am not paying my increased bill. Cancelled my DD with you so I will let you chase me instead. Your customer service is still terrible

• 
  Shaun (@shauny67) reported 18 minutes ago

  @QxPain_ @virginmedia Turn off router, turn off all devices connected via WiFi turn on router & bring up each device at a time & check WiFi & distance then will find which device is causing the issue. A router only has a certain distance will need a pod if drops out due to distance

• 
  me (@realpalmtrees11) reported 20 minutes ago

  @virginmedia is there an issue in the sg1 area please? Our broadband has been woeful all day.