Virgin Media outages and service status in Nelson, England

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Rossendale, Blackburn, Nelson, and Burnley.

City	Problem Type	Report Time
Rossendale	Internet	14 hours ago
Blackburn	Total Blackout	16 hours ago
Blackburn	Internet	20 hours ago
Blackburn	Internet	1 day ago
Blackburn	Internet	2 days ago
Blackburn	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

• 
  Moose And Me (@mooseandme1) reported 32 seconds ago from Great Harwood, England

  Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!

• 
  Kevin Kitten (@LovecloughKev) reported 40 seconds ago from Rawtenstall, England

  @virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service

• 
  Gareth Rider-Smith (@gazbullsfan22) reported 10 minutes ago from Keighley, England

  @virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!

• 
  𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported 18 minutes ago from Burnley, England

  @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

• 
  #hellomynameisSuzie (@suziealderton) reported 20 minutes ago from Silsden, England

  @virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!

• 
  Sally O'Donnell (@SallyOdonnell) reported 26 minutes ago from Burnley, England

  @virginmedia Hi thank you however a good start would be you to know your client base. Some of us are just not tech savvy and being talked to like an idiot is not the way to win hearts and minds let alone customer loyalty. Felt very undermined and very disappointed.

• 
  Nobby (@nobby1979) reported 30 minutes ago from Keighley, England

  @virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday

• 
  Laurence (@LaurenceBoom) reported 33 minutes ago from Colne, England

  @virginmedia for the past 2-3 weeks I have had issues with on demand content, and the broadband. When I try to play a sky cinema film, the audio plays; but no picture. BBC iplayer is the same! The router is next to the virgin box, so dont understand what is going on.

• 
  Jo D #KaftrioNow (@jodavidson65) reported 36 minutes ago from Nelson, England

  @virginmedia very poor of you

• 
  𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported 37 minutes ago from Burnley, England

  Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam

• 
  Nick (@ClaretNick) reported 39 minutes ago from Burnley, England

  @virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.

• 
  Debbie Ioanna (Author) (@Debbie_Cleo) reported 45 minutes ago from Queensbury, England

  @virginmedia honestly... your call centre/arranging anything is absolutely shocking. Twice had something arranged, twice its not happened and wrong things noted. Please sort out your call centre. This poor engineer has just turned into a complaints department

• 
  James Swinburne (@jaswinburne1) reported 47 minutes ago from Silsden, England

  @virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke

• 
  Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported 47 minutes ago from Silsden, England

  @SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...

• 
  Nicky (@NickyRobbo80) reported 49 minutes ago from Blackburn, England

  If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed

• 
  NJW (@NJWesthead) reported 50 minutes ago from Rawtenstall, England

  @virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!

• 
  RC (@ryanchapmanx) reported 56 minutes ago from Blackburn, England

  How to waste my time 2019 - @virginmedia sort your customer service out :)

• 
  Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported 57 minutes ago from Silsden, England

  @virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.

• 
  🚩Bazza B 🏴 (@bazza_bee78) reported 58 minutes ago from Burnley, England

  @virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service

• 
  Gareth Rider-Smith (@gazbullsfan22) reported 59 minutes ago from Keighley, England

  @virginmedia Yeah, we have been charged wrong for the past two months even though the account was clear when we entered a new contract with you, now we been challenging it since August! Told manager will ring and then they don’t and then you charge us wrong, and then to make your customer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joe Duley American voiceover person (@Americanvoiceo1) reported 51 seconds ago

  Your service is atrocious. @virginmedia I attempted to call in to report (ongoing ) technical issue and your agent tried to upsell me a SIM card. Now...your phone number is not working, nor is our BB or TV. Offcom and Ombudsman will be receiving a correspondence from me.

• 
  Vikram (@VikramRajpara09) reported 6 minutes ago

  @virginmedia I pay for a service which is not active and not working. Goodwill doesn’t come into the equation.

• 
  Amrit Phull (@Amrit_Phull) reported 8 minutes ago

  @virginmedia I have now received three seperate text messages saying the problem has been fixed, when it clearly hasn’t……..I’m still offline. Not only is your service terrible, you add to that deceptive and wrongful communication to your customers. I expect compensation

• 
  Adam Golightly (@Adam_Golightly) reported 9 minutes ago

  @virginmedia tactics again charging elderly mother in law £149 a month basic TV pack 1 hour on phone 2 sort tried sort own pack after 17 years with virgin kept on hold for another 30 mins before hanging up and didnt call me back. Disgusting company customer service practices.

• 
  Sam Sheehan (@SamanthaJane_H) reported 11 minutes ago

  @virginmedia WHY DO YOUR CONTRACTORS NEVER SHOW UP?! 3 WEEKS OF NO BROADBAND AT THIS POINT AND NO SIGN OF ANYONE FIXING IT BECAUSE YOUR STAFF DONT TURN UP

• 
  Sophie 🏳️‍🌈 (@FarrantSoph) reported 12 minutes ago

  @virginmedia really disappointed with the customer service I received today. Phoned to cancel my tv package (my contract ends in 41 days) I only require broadband. More in comments.. @Ofcom

• 
  Angela (@AngstAHD) reported 12 minutes ago

  .@virginmedia how are we supposed to get help/customer service? Phonelines are unanswered, the online chat goes around in circles and then stops communicating, the Whatsapp service doesn't work. Woeful today.

• 
  TubzNetz (@TubzNetz) reported 16 minutes ago

  @virginmedia smart move switching from analogue to fibre landlines during business hours, causing broadband to reset, what retard in change control approved that in statement of work?

• 
  Pat McAuliffe (@PatMcA) reported 16 minutes ago

  @virginmedia hi trying to sort out a log on to account issue , cannot resolve it online and phone keeps knocking us off. If not resolved soon am moving to Sky

• 
  Lisa (@LisaRacheal) reported 17 minutes ago

  Worst company ever @virginmedia They say the same thing over and over again instead of just sending an engineer to actually fix it. I don’t work for you, you take my money so provide the service