Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 12/29/2025 04:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Rossendale District, Bacup, Todmorden and Burnley.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia bb3 area: internet has been down since yesterday morning & update it's not going to be fixed till tomorrow. I have a online business to run & kids need to do their homework online, can't stream any tv either. Can I ask what the issue is & why its taking so long?

  • Debbie_Cleo Debbie Ioanna (Author) (@Debbie_Cleo) reported from Queensbury, England

    @virginmedia honestly... your call centre/arranging anything is absolutely shocking. Twice had something arranged, twice its not happened and wrong things noted. Please sort out your call centre. This poor engineer has just turned into a complaints department

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia when is someone going to ring us back after the failure to apply the package to our account we sorted on the phone yet still hasn’t changed or a manager ringing back to deal with the complaint. Shocking services but soon quick to mailing bills out!

  • wightpie Wightpie (@wightpie) reported from Blackburn, England

    @virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent

  • wightpie Wightpie (@wightpie) reported from Blackburn, England

    @virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant

  • LovecloughKev Kevin Kitten (@LovecloughKev) reported from Rawtenstall, England

    @virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service

  • FloButcher84 strange little Flo (@FloButcher84) reported from Blackburn, England

    @virginmedia Yeah I've seen that already thanks, but it's not going to help the kids with accessing homework online. no I am not on a B account as of yet as I have only just started out in the last week 😑 but even if I was on a B account it would still be off so doesn't make any difference

  • NJWesthead NJW (@NJWesthead) reported from Rawtenstall, England

    @virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia Yeah, we have been charged wrong for the past two months even though the account was clear when we entered a new contract with you, now we been challenging it since August! Told manager will ring and then they don’t and then you charge us wrong, and then to make your customer

  • jaswinburne1 James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia You haven’t applied the contract you sent out and the balance on our account is double the contract charge and your advice said pay in full to speak to someone if not it tough. And then said it would then be credited on the account. Your advisor are no help.

  • IamAbulShelby 𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported from Burnley, England

    @virginmedia @BexInfante mine is now not working at all

  • jaswinburne1 James Swinburne (@jaswinburne1) reported from Silsden, England

    @virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”

  • WillBr1875 Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England

    @virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out

  • WillBr1875 Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England

    @virginmedia Hi , I just wanted to ask if you could help me concerning my Internet at home , its not been working all weekend at all, it connects but nothing please can we sort the problem ASAP Thank You

  • braysoj1 Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia internet gone down bd22 6hn

  • MATTYB00SH 𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England

    @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

  • braysoj1 Jonny Brayson (@braysoj1) reported from Keighley, England

    @virginmedia why is the picture Quality so bad on the sky sports red button

  • gazbullsfan22 Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia Service even worse you demand full payment and then will credit our account for your error and breach of contract! Your customers service staff rude! Demanding money before we can speak to anyone well I wonder what a solicitor would have to say with copy of the breached contract.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesHope1990 James Hope (@JamesHope1990) reported

    @virginmedia No! I want to be able to log the complaint in the most comfortable way for myself! Please can you tell me why your online complaints logging system doesn't work? Also why can I not speak to a call centre in the UK?

  • robjbarton Rob Barton (@robjbarton) reported

    @virginmedia Pop up’s are enabled, I’ve cleared cookies and cache. I’ve used different web browsers but still all I’m looking at in the link is the existing customer Virgin webpage. Is there any other way we can communicate with each other? What can I do?

  • kingspoons Ian Morris (@kingspoons) reported

    @virginmedia I click "having trouble" at the bottom, and the only option is to call. And spend 40 minutes on hold, and 20 minutes on the phone only to get nowhere again? What do I do now? How is it this hard to regain access to my emails? And why did you block them in the first place?

  • manutatvamasi Nakkady Prasad (@manutatvamasi) reported

    @MartinSLewis Never had the reason to write to you but —- i an a Virgin Media customer for around 20 years and this July my contract ran out. I was paying on Ave £110 a month. After july i got 2 bills of £162.50 ea and i have a message that it will go up to £180 & move to O2

  • Wezmcn Wes (@Wezmcn) reported

    @virginmedia Says there's a problem in the area which I knew last night so nothing has changed.

  • DLeeMac D Lee Mac 🇬🇧🇯🇲 (@DLeeMac) reported

    I'm sure the virgin media sales team are the worst. Highlights from my latest call: Virgin: Is this Mr *mispronounced surname* Me: yes it's *pronounces it properly* V: hi Mr *mispronounced surname* M: 😡 V: I wanted to know why you have so much Internet and no TV package

  • justajuggler6 Just A Juggler (@justajuggler6) reported

    @virginmedia I take it back - the Twitter team is obv the exception! Thanks for getting back to me and offering to help. My phone call has just been answered after 22 mins on hold, so they're trying to help now. Thanks.

  • toonandout The Scoreboard (@toonandout) reported

    @virginmedia How can I make an official complaint please? I've been passed from pillar to post for 3 days and nobody can even give me an answer.

  • BuNgLe_Ali Bungle (@BuNgLe_Ali) reported

    @richardbranson sort @virginmedia you cheap skate using Philippines call centres so save a few £££ you greedy old man! They dont have a clue what day it is never mind doing anything technical. Worst company to join. Avoid at all costs. Use mobile data! Shocking service

  • chris1892 chrisof1892 (@chris1892) reported

    @PaulNic_Journo @virginmedia @skytv Stay with Sky bud. We had issues with a box in one of the rooms upstairs kept cutting out so got rid. They then removed the sports and HD which we had from the original package. Leaving them in October