Virgin Media Outage Report in Nelson, Lancashire, England

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.

City	Problem Type	Report Time
Blackburn	Wi-fi	9 hours ago
Blackburn	Wi-fi	16 hours ago
Blackburn	Internet	17 hours ago
Blackburn	TV	18 hours ago
Blackburn	Wi-fi	2 days ago
Blackburn	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

• 
  Moose And Me (@mooseandme1) reported 23 seconds ago from Great Harwood, England

  Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!

• 
  𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported 55 seconds ago from Burnley, England

  Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam

• 
  nevynxxx (@nevynxxx) reported 1 minute ago from Rawtenstall, England

  @virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.

• 
  Sam McCartney (@SamMcCartney) reported 1 minute ago from Rawtenstall, England

  @Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless

• 
  𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱ (@subz_1) reported 2 minutes ago from Accrington, England

  At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia

• 
  Nicky (@NickyRobbo80) reported 2 minutes ago from Blackburn, England

  If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed

• 
  Hol (@HolGaffneyx) reported 11 minutes ago from Blackburn, England

  @virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere

• 
  gsouthy_25 🏆 LIVERPOOL FC 👊🏼 (@gsouthy) reported 11 minutes ago from Great Harwood, England

  @virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤

• 
  Vincent Brindle 🔶🌍🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@FunnyTrickster) reported 17 minutes ago from Burnley, England

  @jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.

• 
  Aaron (@Logical1966) reported 18 minutes ago from Keighley, England

  @virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I can’t access your website because I my bloody broadband isn’t working are you stupid or something 🤬🤬🤬

• 
  Moose And Me (@mooseandme1) reported 19 minutes ago from Great Harwood, England

  @virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.

• 
  scott boyle (@scottboyle6) reported 21 minutes ago from Burnley, England

  @virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.

• 
  Aaron (@Logical1966) reported 23 minutes ago from Keighley, England

  @virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you

• 
  D J Bowers (@djbowers14) reported 28 minutes ago from Great Harwood, England

  Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.

• 
  𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚 (@courtsthomasx) reported 31 minutes ago from Blackburn, England

  @virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.

• 
  Nasmin Shabir ♡ (@xNasminx) reported 39 minutes ago from Keighley, England

  @virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating

• 
  Jo D #KaftrioNow (@jodavidson65) reported 45 minutes ago from Nelson, England

  @virginmedia very poor of you

• 
  Tony Mulgrew (@cheftonymulgrew) reported 53 minutes ago from Ripponden, England

  @SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers

• 
  Dave R (@SmartCoffeeOff1) reported 54 minutes ago from Blackburn, England

  What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband

• 
  scott mitchell (@scottburnley) reported 55 minutes ago from Colne, England

  @virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karl Kendrick (@kingbob01) reported 4 minutes ago

  @virginmedia Hi .. no my dad is complety deaf and has a brain injury so my mum had to deal with these sort of things and is not in good health herself. She wanted to cancel from the 19th April as I have found her another supplier that can give her what she has now with you for half the price.

• 
  mike (@mikejhemsley) reported 5 minutes ago

  @virginmedia The hotspots in the link are different mobile providers. Are you advising me to change my mobile phone contract? If not, please do let me know how I'm supposed to access another company's TfL wifi service.

• 
  Gianni Z™ (@Ilscuro) reported 6 minutes ago

  @virginmedia That number doesn't work lol, so I called your so called customer service on different one and guess what? I was on hold for 30 mins then got cut off, I need my phone and Internet working if its not sorted 2day direct debit will be cancelled and I will try find another provider

• 
  Kevin Johns (@Berlinseshdmtv) reported 10 minutes ago

  You know what, it would have been courteous to have asked me to turn the box off and on again as a bare minimum (which I have done) or just a “sorry I don’t know” but nothing at all is a crap way to treat folks that actually pay your salary @virginmedia

• 
  BT (@malonetoone) reported 13 minutes ago

  @virginmedia N7 6PH. On corner of Roden Street and Hertslet Road. I can get the number later. People have been dumping things on it already and given we’ve had loads of issues with service it seems worrying.

• 
  Grant💙 (@gHuporanj69) reported 16 minutes ago

  @mrsanitaparis @ruskin147 @virginmedia Ditto, no problems here!

• 
  Adrian Mack 💙 (@graveneycl) reported 17 minutes ago

  @virginmedia Still the same - I can get the complaint bot but not a specific webchat

• 
  Helena 1 half of artninetwo (@HelenaknownasH) reported 17 minutes ago

  So 2 blokes from MJQuinn have blocked me in my drive, put up bollards in front of my neighbour and blocked them in while they saw into the pavement. They have @virginmedia sign in the windscreen. No warning of this & we couldn’t get out now if we wanted? #nocourtesy #rude

• 
  cnc stuff (@mycncstuff) reported 17 minutes ago

  @virginmedia went to cancel my business contract as getting less than half the speed we are paying for to be told it’s 90 days and they don’t guarantee speeds. They couldn’t give a monkeys about it. #poorservice

• 
  Arlene (@ArleneH48169104) reported 20 minutes ago

  @virginmedia I've tried to call and there is just an automated service saying we know there's an issue and goodbye. No further info provided.