Virgin Media Outage Report in Nelson, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Nelson, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Keighley, and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Internet | 6 hours ago |
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Blackburn
|
Total Blackout | 6 hours ago |
|
Blackburn
|
Total Blackout | 10 hours ago |
|
Blackburn
|
Wi-fi | 19 hours ago |
|
Blackburn
|
Wi-fi | 2 days ago |
|
Blackburn
|
Internet | 3 days ago |
Community Discussion
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Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England@virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out
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Debbie Ioanna (Author) (@Debbie_Cleo) reported from Queensbury, England@virginmedia honestly... your call centre/arranging anything is absolutely shocking. Twice had something arranged, twice its not happened and wrong things noted. Please sort out your call centre. This poor engineer has just turned into a complaints department
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Wightpie (@wightpie) reported from Blackburn, England@virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent
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NJW (@NJWesthead) reported from Rawtenstall, England@virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!
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strange little Flo (@FloButcher84) reported from Blackburn, England@virginmedia Yeah I've seen that already thanks, but it's not going to help the kids with accessing homework online. no I am not on a B account as of yet as I have only just started out in the last week 😑 but even if I was on a B account it would still be off so doesn't make any difference
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𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported from Burnley, England@virginmedia @BexInfante mine is now not working at all
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🪷Elisabet🪷 (@Elisabet0490) reported from Blackburn, England@virginmedia my internet has been suffering drop outs all day, now I have no working TV or internet. Being told it's my equipment when it never is, it's getting old that excuse. I will apparently have to wait 3 days for "an engineer to come out" - I can't I have to go to work 😤
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strange little Flo (@FloButcher84) reported from Blackburn, England@virginmedia bb3 area: internet has been down since yesterday morning & update it's not going to be fixed till tomorrow. I have a online business to run & kids need to do their homework online, can't stream any tv either. Can I ask what the issue is & why its taking so long?
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Kevin Kitten (@LovecloughKev) reported from Rawtenstall, England@virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service
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Ian Forrest (@IanForrest10) reported from Blackburn, England@virginmedia Plugged in new Wi-Fi hub all good. Paired new remote with box but upgrade to box failed error code M63. Bot is all over place customer service rep basically non-engineer saying turn it off on again!
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Will_BRFC.1875 (@WillBr1875) reported from Great Harwood, England@virginmedia Hi , I just wanted to ask if you could help me concerning my Internet at home , its not been working all weekend at all, it connects but nothing please can we sort the problem ASAP Thank You
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia Yeah, we have been charged wrong for the past two months even though the account was clear when we entered a new contract with you, now we been challenging it since August! Told manager will ring and then they don’t and then you charge us wrong, and then to make your customer
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia We aren’t getting anywhere and you cut us off. This has to be worst service, if I performed as your advisor I would be sacked! How do we get to resolve the issue via the above method?
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!
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Liam Kenniford (@LiamKenniford) reported from Burnley, England@virginmedia are you having problems in BB10 area?? Can’t get any internet access
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia You haven’t applied the contract you sent out and the balance on our account is double the contract charge and your advice said pay in full to speak to someone if not it tough. And then said it would then be credited on the account. Your advisor are no help.
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Wightpie (@wightpie) reported from Blackburn, England@virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant
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strange little Flo (@FloButcher84) reported from Blackburn, England@virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia when is someone going to ring us back after the failure to apply the package to our account we sorted on the phone yet still hasn’t changed or a manager ringing back to deal with the complaint. Shocking services but soon quick to mailing bills out!
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Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England@virginmedia Service even worse you demand full payment and then will credit our account for your error and breach of contract! Your customers service staff rude! Demanding money before we can speak to anyone well I wonder what a solicitor would have to say with copy of the breached contract.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Josh Crimes (@JoshCrimes1) reportedYet again @virginmedia down, most unreliable service known to mankind, @skytv what broadbamd/tv deals you sayin
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Tom (@Yukii_c) reported60 odd people in my area with the exact same issue @virginmedia
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Josh Crimes (@JoshCrimes1) reported@virginmedia Its the usual stuff, "we lnow of a fault in your area" said fault seems to happen every week.. be nice to know what this "fault" actually is for once and understand why its constantly happening. Either way moving off virgin broadband, ongoing issues since last year 👋
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ScottTheRowley (@ScottTheRowley1) reported@virginmedia im being hounded to return a booster and threatened with charges but I'm still using it and still waiting to be advised why my signal is so **** 👏
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💚❤Deanna🎗 (@_Deanna_19) reported@virginmedia Yeah it says no known issues
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arrow91 (@arrow9116) reported@virginmedia It’s okay. It’s not completely offline so getting some stuff done but it’s been dodgy for a week so time to try and get it properly sorted. Will call tomorrow night if still down. Thank you 👍🏻
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voidifbroken (@24hrs12hrs) reported@virginmedia 2nd day in row intermittent internet at ox12 codes. Customer service still says there is no issue. Been here once a few months ago. History repeats itself. Where can i check network issue so i can plan my work day please?
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Nick (@iamnickjh) reported.@virginmedia are the worst. Customer support team can't help me any further so direct me to complaints team. Complaints team direct me. Back to customer support team. Both equally useless
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☽ ηat ☾ 🦇 (@b0nelessivar) reportedvirgin media are a steaming pile of **** I had so much research and emails to do today as well as enrolling for university with modules I need to choose that are first come first serve and yet there’s no wifi connection all ******* day
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Un Zen Sword (@ForeignComment) reported@virginmedia I have been in contact on several occasions over the last 3 weeks whilst VM has prevented me from working. Multiples promised dates to resolve have passed. Appears issue applies to several but not all Gig1 customers. Can be addressed by changing allocated frequency but refused