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Virgin Media

Virgin Media outages and service status in Nelson, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Nelson, including 3 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 16, 9:33 AM GMT+1.
  • 57% Internet (57%)
  • 15% Total Blackout (15%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 3% TV (3%)
  • 3% Phone (3%)

The latest reports from users having issues in Nelson come from postal codes BB9 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 16: Problems at Virgin Media

Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Nelson, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Nelson, Burnley, and Darwen.

CityProblem TypeReport Time
Blackburn Internet 2 hours ago
Blackburn Total Blackout 20 hours ago
Blackburn Total Blackout 23 hours ago
Blackburn Internet 1 day ago
Blackburn Internet 1 day ago
Blackburn Internet 2 days ago

Nearby cities with recent reports

Blackburn

28 recent signals

2 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • ryanchapmanx
    RC (@ryanchapmanx) reported from Blackburn, England

    How to waste my time 2019 - @virginmedia sort your customer service out :)

  • SmartCoffeeOff1
    Dave R (@SmartCoffeeOff1) reported from Blackburn, England

    What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband

  • courtsthomasx
    ๐‚๐จ๐ฎ๐ซ๐ญ๐ง๐ž๐ฒ ๐€๐ฅ๐ž๐ฑ๐š๐ง๐๐ซ๐š (@courtsthomasx) reported from Blackburn, England

    @virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.

  • BeckGareth
    Gareth Beck (@BeckGareth) reported from Burnley, England

    @virginmedia gone down in BB10 again

  • SharonBradbury
    Sharon Bradbury (@SharonBradbury) reported from Haworth, England

    @virginmedia We are a customer but this particular cabling just services the houses below.

  • IamAbulShelby
    ๐”ธ๐•“๐•ฆ๐•|๐•Š๐•™๐•–๐•๐•“๐•ช (@IamAbulShelby) reported from Burnley, England

    @virginmedia @BexInfante mine is now not working at all

  • ClaretNick
    Nick (@ClaretNick) reported from Burnley, England

    @virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.

  • jodavidson65
    Jo D #KaftrioNow (@jodavidson65) reported from Nelson, England

    @virginmedia very poor of you

  • LaurenceBoom
    Laurence (@LaurenceBoom) reported from Colne, England

    @virginmedia for the past 2-3 weeks I have had issues with on demand content, and the broadband. When I try to play a sky cinema film, the audio plays; but no picture. BBC iplayer is the same! The router is next to the virgin box, so dont understand what is going on.

  • mrtariqmahmood
    Tariq Mahmood (@mrtariqmahmood) reported from Burnley, England

    @virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.

  • ianlumsden
    Ian Lumsden (@ianlumsden) reported from Burnley, England

    @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. ๐Ÿ˜ก

  • nevynxxx
    nevynxxx (@nevynxxx) reported from Rawtenstall, England

    @virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.

  • hossfitt
    Paul Cartwright (@hossfitt) reported from Keighley, England

    @virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet

  • gazbullsfan22
    Gareth Rider-Smith (@gazbullsfan22) reported from Keighley, England

    @virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told itโ€™s the agents error on a record call and then saying itโ€™s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!

  • MATTYB00SH
    ๐•„๐”ธ๐•‹๐•‹๐•๐”น๐•†๐•†๐•Šโ„ (@MATTYB00SH) reported from Burnley, England

    @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

  • Marsoma
    Marsoma (@Marsoma) reported from Burnley, England

    @virginmedia Had no internet and TV service for over 24hrs now, canโ€™t get through on the phone and it says the broadband issues are sorted on the service check online...it isnโ€™t.

  • SharonBradbury
    Sharon Bradbury (@SharonBradbury) reported from Haworth, England

    @virginmedia you have an exposed wire that goes down the side of my house and across my back garden so youโ€™re able to provide a service to some houses below. I canโ€™t find any written consent from the previous owners of the house. Major work will be starting soon...

  • HolGaffneyx
    Hol (@HolGaffneyx) reported from Blackburn, England

    @virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere

  • ClaretNick
    Nick (@ClaretNick) reported from Burnley, England

    @virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!

  • deghunter
    dianeG (@deghunter) reported from Brierfield, England

    @virginmedia trying to work from home with regular weekly loss of broadband isnโ€™t a service, itโ€™s a disgrace. Will be leaving

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • elainerust
    Dr Elaine Rust (@elainerust) reported

    @virginmedia YOUโ€™VE CANCELLED MY SWITCH AGAIN. THREE TIMES YOUโ€™VE DONE THIS. Itโ€™s unbelievable that you can get away with it. @ofcom @MoneySavingExp Please help.

  • sjslfcforever
    Si Smith (@sjslfcforever) reported

    @virginmedia how hard is it to speak to someone who actually understands the problem Iโ€™m having??

  • joemakin86
    Joe Makin (@joemakin86) reported

    @rokokoprufei @virginmedia And i have had 0 issues

  • Borgbunny
    Dave or David (@Borgbunny) reported

    @virginmedia could you give us more information as to why the predicted time of resolution for fixing the service outage in Kent is 8pm tonight? Does it take that long to really reboot everything?

  • Markford64LUFC
    Mark Ford (@Markford64LUFC) reported

    @virginmedia @fluffybubbles73 Over 20 years with NTL/Virgin Media and honest truth, never a real problem. Nothing at all.

  • DavidOw38948049
    David Owens (@DavidOw38948049) reported

    @virginmedia 1/2 As Virgin do not have a email Address and as a non customer I am unable to send the following โ€œI am the owner/occupier of [address will be given in a email) This external box and cables are unused, unwanted, and not covered by any agreement binding me. See page 2

  • George66Steve
    Steve George๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@George66Steve) reported

    . @virginmedia my broadband services on TV are down. Your app says you're aiming to fix this by 15 July at 16.07 (the false specificity impresses me not one jot). The issue number is F012372779. The issue started yesterday. Why on earth am I paying forca service that I will not..

  • Samet_UK
    Samet (@Samet_UK) reported

    @virginmedia The Wi-Fi hasnโ€™t been working since 1 a.m. It says thereโ€™s an outage in the area, but I canโ€™t reach customer service either. There still havenโ€™t been any further updates. Thereโ€™s no information about when it will be fixed or whatโ€™s going on.

  • Samet_UK
    Samet (@Samet_UK) reported

    @virginmedia Still no any update or result. So I am so regret to be your customer.

  • KusariNinja
    KusariNinja ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@KusariNinja) reported

    @MichelleBeckett @SkyUK @VodafoneUK Virginmedia did similar when my first wife passed away. They owed around ยฃ300. Chased up several times and never got it back. Yet they got debt collectors on me for ยฃ25 outstanding bill lol