Virgin Media Outage Report in Nelson, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Keighley, Burnley, Nelson and Accrington.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
TV | |
| Keighley |
Internet | |
| Blackburn |
Wi-fi | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
-
🪷Elisabet🪷
(@Elisabet0490) reported
from
Blackburn, England
@virginmedia my internet has been suffering drop outs all day, now I have no working TV or internet. Being told it's my equipment when it never is, it's getting old that excuse. I will apparently have to wait 3 days for "an engineer to come out" - I can't I have to go to work 😤
-
Liam Kenniford
(@LiamKenniford) reported
from
Burnley, England
@virginmedia are you having problems in BB10 area?? Can’t get any internet access
-
strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia bb3 area: internet has been down since yesterday morning & update it's not going to be fixed till tomorrow. I have a online business to run & kids need to do their homework online, can't stream any tv either. Can I ask what the issue is & why its taking so long?
-
s. whalley
(@stavroversfc) reported
from
Lower Darwen, England
@virginmedia your broadband is down again 🤬
-
Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia when is someone going to ring us back after the failure to apply the package to our account we sorted on the phone yet still hasn’t changed or a manager ringing back to deal with the complaint. Shocking services but soon quick to mailing bills out!
-
strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect
-
Ian Forrest
(@IanForrest10) reported
from
Blackburn, England
@virginmedia Plugged in new Wi-Fi hub all good. Paired new remote with box but upgrade to box failed error code M63. Bot is all over place customer service rep basically non-engineer saying turn it off on again!
-
Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia You haven’t applied the contract you sent out and the balance on our account is double the contract charge and your advice said pay in full to speak to someone if not it tough. And then said it would then be credited on the account. Your advisor are no help.
-
Debbie Ioanna (Author)
(@Debbie_Cleo) reported
from
Queensbury, England
@virginmedia honestly... your call centre/arranging anything is absolutely shocking. Twice had something arranged, twice its not happened and wrong things noted. Please sort out your call centre. This poor engineer has just turned into a complaints department
-
Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Service even worse you demand full payment and then will credit our account for your error and breach of contract! Your customers service staff rude! Demanding money before we can speak to anyone well I wonder what a solicitor would have to say with copy of the breached contract.
-
Will_BRFC.1875
(@WillBr1875) reported
from
Great Harwood, England
@virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out
-
strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia Yeah I've seen that already thanks, but it's not going to help the kids with accessing homework online. no I am not on a B account as of yet as I have only just started out in the last week 😑 but even if I was on a B account it would still be off so doesn't make any difference
-
☺️
(@Rebecccakate) reported
from
Great Harwood, England
@virginmedia £150 a month and the internet doesn’t even work. Amazing. Can’t wait to cancel that.
-
Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia We aren’t getting anywhere and you cut us off. This has to be worst service, if I performed as your advisor I would be sacked! How do we get to resolve the issue via the above method?
-
Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!
-
Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Yeah, we have been charged wrong for the past two months even though the account was clear when we entered a new contract with you, now we been challenging it since August! Told manager will ring and then they don’t and then you charge us wrong, and then to make your customer
-
Will_BRFC.1875
(@WillBr1875) reported
from
Great Harwood, England
@virginmedia Hi , I just wanted to ask if you could help me concerning my Internet at home , its not been working all weekend at all, it connects but nothing please can we sort the problem ASAP Thank You
-
Danny Bolton
(@dwb89) reported
from
Altham, England
Yet again @virginmedia having technical problem on the payment line what a joke this company has become 14 years with them think it’s time to change. And still no word on bill reduction after the down time last week
-
patricia foy
(@PattipooFoy) reported
from
Blackburn, England
@virginmedia No TV from 23rd December till 29th! Got a new box fitted, okay for about a week then started playing up again! Spent 3 hours on the phone Thursday night trying to sort to no avail...need an engineer to come out again...but no idea how to arrange!! Terrible service 😑
-
Cath Buchanan
(@CathBuchanan80) reported
from
Nelson, England
Reckon its #virginmedia with the issue, its all the channels not just football #skysports
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
DeadSilverSky
(@gaseki84) reported
@virginmedia #staydisconnectedvirgin so, after a week from installation in the house (advised it would be self install) I'm still not connected to your network. You want to charge me 2 months in advance! Is that a joke or a purposeful scam?
-
Sassenach🇬🇷🏴
(@Sassenachgr) reported
@virginmedia I've sent a complaint already,today my bill went from £35 to £59,i called to cancel and I had to deal with an extremely rude advisor.Can I escalate the issue to management team Please?
-
Hannah 🙋🏻♀️
(@missradders) reported
@virginmedia I have spent 26 hours text chatting. Will this be any different to that? I have multiple lessons to teach online tomorrow. If we can arrange a specific time and it won’t drag on like the text service, then yes please.
-
Hannah 🙋🏻♀️
(@missradders) reported
@virginmedia the whole service, otherwise I’m unclear why I’ve been paying for that phone service if it’s not actually a prerequisite for being with you? The text says you’re closing the account, I assumed you were? 11am would be perfect. Thank you.
-
Rafi Mauro-Benady
(@RafiMauro1) reported
@virginmedia Hi there, my WiFi’s not working. Are you guys down in Vauxhall? It says Network Availability C133?
-
Me💙
(@jntknnn) reported
@virginmedia I think it might be because the internet doesn’t seem to reach that room it just keeps saying we’re having trouble playing this title at the moment
-
Abigail Gavigan
(@moleysmum8) reported
@virginmedia Since Sunday they are unable to send emails, Virgin was down on Sunday and since then emails wont send. It says there is an issue with the server. The staff say there isnt. Spoke to my parents like they were stupid. They maybe 74 but are far from stupid.
-
Ed61
(@Ed6114) reported
@virginmedia Eng came last year, 93k faults logged in Hub3. Couldn’t clear them. Replaced the hub and then said there was an error between exchange and box in street. Another engineer looked at that, said there wasn’t an issue and would get back to us in a week. Funnily enough they didn’t
-
Mick Mattison
(@MickMatto) reported
@virginmedia I’m beyond that John , if revised contract comes through incorrect I will cancel , As a customer I have gone above and beyond in trying to be loyal for being with you over 14years ,I’ve tweeted to make your company aware of very poor service
-
Sam
(@samthedumb) reported
@OwenPowellYT @virginmedia frrr its so bad