Virgin Media Outage Report in Nelson, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Sowerby Bridge, Burnley, Rossendale District and Bacup.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
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| Blackburn |
Internet | |
| Blackburn |
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| Blackburn |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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andrew day
(@dazzle961) reported
from
Blackburn, England
@virginmedia I haven't been able to sign in to my Virginia media for years so complete waste of time Time to sack you lot off
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Wes Odell
(@wesleyjodell) reported
from
Rawtenstall, England
@PaddyTheBaddy @virginmedia Agreed. It’s terrible. Il be changing when my contract is up
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Salma Khan
(@Salma_abdx) reported
from
Great Harwood, England
@virginmedia They have improved but this is a regular issue now. This should be looked into, especially with the prices you charge for the services.
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Saeed Uchiha
(@saeedahmed0) reported
from
Burnley, England
@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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RC
(@ryanchapmanx) reported
from
Blackburn, England
How to waste my time 2019 - @virginmedia sort your customer service out :)
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RC
(@ryanchapmanx) reported
from
Blackburn, England
@geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back
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Emily
(@EmilyMc767) reported
from
Blackburn, England
@virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.
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Tariq Mahmood
(@mrtariqmahmood) reported
from
Burnley, England
@virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.
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Jade
(@jademelia99) reported
from
Cowling, England
Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible
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liquidBorn
(@liquidborn) reported
from
Burnley, England
@virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia We are a customer but this particular cabling just services the houses below.
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...
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D J Bowers
(@djbowers14) reported
from
Great Harwood, England
Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.
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Shadie
(@shadiebrfc_) reported
from
Accrington, England
Virgin media are so shit!!
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officialBtown
(@btownofficial_) reported
from
Rawtenstall, England
@virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Pope
(@DanThePope) reported
@virginmedia what does it take to get back through to a uk based retentions agent? I have been on to your overseas agents for 35 minutes now with ridiculous amounts of background noise and agents that sound like there underwater! I now have a headache, poor service.
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James Harrison
(@JNH77) reported
@virginmedia I don’t want to text. Can I just reiterate this is the worst customer service I’ve ever experienced. Truly abysmal. 32 calls and still no resolution.
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PA➡️CA➡️UK
(@scottloose) reported
@virginmedia I’ve spent 168 minutes on the phone with at least 10 people since Sunday. Everyone tells me what I already know. No one takes responsibility. It’s how you’ve designed your customer experience. Your phone tree is circular. No one is in London. I’ve spoken to pre-install. Many x’s.
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YouDontNeedToKnow :)
(@TenderCreepy) reported
@virginmedia issues in SW17 since yesterday WORKING FROM HOME 😑😑😑
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Matthieu
(@matt_dbq) reported
@virginmedia I fail to see how the knowledge that an engineer is working on the issue answers my question of why this happens so often? Can you not see how unreliable your service is and what this does to your reputation as a business?
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Zorif
(@FirozRasheed) reported
Absolutely disgusting how @virginmedia treat customers and lie and don’t call back. Placed a request for contract cancelation on 18 Dec 22 and no luck, made another call on 13 Jan 23 to hear the call recording with Ticket AF130123189 and still waiting for call back.#virginmedia
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Laura-Jane Bradford
(@LBradford81) reported
@virginmedia Yes no problem
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Mark Hutton
(@MarkHuttonGLA) reported
@virginmedia On my home number. As soon as I hear it's virgin, I hang up. Sick of it now
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Yusuf
(@BritishYusuf) reported
@virginmedia You must know where calls originate from. You must know where the scam call centres are. You must pressure the Indian Authorities to shut them down, otherwise your call center's in India becomes unviable as you cannot trust anyone or any calls from Virgin Media.
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Lauren Green
(@tophat_lady) reported
So @virginmedia my sound is regularly broken (every day For several hours, for months) and you now want to increase my bill by £12 a month from April?! #nothankyou