Virgin Media Outage Report in Nelson, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Sowerby Bridge, Burnley, Rossendale District, Bacup and Todmorden.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Wi-fi | |
| Blackburn |
Internet | |
| Blackburn |
||
| Blackburn |
TV | |
| Blackburn |
Total Blackout | |
| Sowerby Bridge |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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liquidBorn
(@liquidborn) reported
from
Burnley, England
@virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.
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Marsoma
(@Marsoma) reported
from
Blackburn, England
@virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!
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'Motivated And Confident' Mags
(@dejkirkby) reported
from
Burnley, England
@virginmedia @btsport as a VM customer with the BT Sport add-on, can you explain to me the idea behind having the only reason I have the BT Sport add-on, UFC, having major events locked behind a secondary paywall and then still increasing the package cost. Not only double
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!
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andrew day
(@dazzle961) reported
from
Blackburn, England
@virginmedia I haven't been able to sign in to my Virginia media for years so complete waste of time Time to sack you lot off
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Salma Khan
(@Salma_abdx) reported
from
Great Harwood, England
@virginmedia They have improved but this is a regular issue now. This should be looked into, especially with the prices you charge for the services.
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.
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Dorothy Carr
(@dottydinosaur) reported
from
Blackburn, England
@MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works
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Jade
(@jademelia99) reported
from
Cowling, England
Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service
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Scott Nelson
(@ScottShaqNelson) reported
from
Keighley, England
@virginmedia problems with my router and your tech help told me the cables must have come loose. I didn’t touch or move the router or the cables and your help got it back on by telling me that me tightening it resolved it. I never touched it. can’t you admit the router is faulty
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Nobby
(@nobby1979) reported
from
Keighley, England
@virginmedia There seems to be a problem in the bd10 area that's effect the TV and internet when your engineerds are fixing the problem or so the automated voice saying but this has been going on since Friday
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Marsoma
(@Marsoma) reported
from
Burnley, England
@virginmedia Had no internet and TV service for over 24hrs now, can’t get through on the phone and it says the broadband issues are sorted on the service check online...it isn’t.
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Ian Cardy
(@IanCardy2) reported
from
Rawtenstall, England
Service from @virginmedia is disgusting for existing customers! Dial 150 hold for 20mins someone answers but can hardly speak English then hang up when I ask for a new deal #customerservice try calling back & it’s busy so “sorry can’t help today call tomorrow 8am some of us work!
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.
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RC
(@ryanchapmanx) reported
from
Blackburn, England
@geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back
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RC
(@ryanchapmanx) reported
from
Blackburn, England
How to waste my time 2019 - @virginmedia sort your customer service out :)
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible
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Wes Odell
(@wesleyjodell) reported
from
Rawtenstall, England
@PaddyTheBaddy @virginmedia Agreed. It’s terrible. Il be changing when my contract is up
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dianeG
(@deghunter) reported
from
Brierfield, England
@virginmedia trying to work from home with regular weekly loss of broadband isn’t a service, it’s a disgrace. Will be leaving
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DeSiGnEd By IsHy
(@Designedbyishy) reported
So my broadband is going up by £7 a month. Looks like I’m going to have to cancel my internet @virginmedia
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Mike Wilson
(@Gethsemane65) reported
@ColinBrazierTV I just renegotiated my Virgin Media TV Broadband Landline services got a new 18month contract for £50 pm instead of the £76 I was paying Worth trying, be warned there was a lot of holding on to customer service though
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Kenny Kettings
(@kenket1) reported
@virginmedia what a service you're providing ! Over one hour on browser with no person available. You told me to use WhatsApp. Currently 30 mins + waiting on an agent. Never mind I wrote my letter VM Sunderland cancelling your services so the time wasn't waisted.
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Minky
(@Minky_monkey) reported
@virginmedia @LutzSchueler shocking level of staff competence. Any customer service that results in my partner having an anxiety attack cannot be good. Shame, we've always had good service in the last 20 years.
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badr 🌒
(@the_old_kanye) reported
@virginmedia I just got a call from someone claiming to be from your support company and offering me "loyalty packages" - they seemed to know my full name, address and how long I've been in contract for - however they started asking me a lot of personal questions - is this legit?
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annalise lj
(@annalise_lj77) reported
@virginmedia hi any reason the WiFi is down in kimberworth rotherham?
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rachel
(@kinbaj) reported
@virginmedia How many times am I going to have to contact you. My wifi is down again, this would make it the 4th time in 2 weeks on my days off. Using your **** service page, it doesn’t even give me a time when it’ll be ‘fixed’. Give me my compensation.
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Chris Buckley
(@Pixel_Chris) reported
@virginmedia how is it possible that as a loyal customer for over 5 years (10+ years inc previous house), you want to charge a premium to me compared to your new customer rates?
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Craig Forman
(@Forman5Craig) reported
@virginmedia No my package hasn’t changed since November 2021. Have called and managed to sort a refund but the customer service was shocking. Making me feel it was my fault and my responsibility to apply for a refund. Thankfully spoke to someone based in UK otherwise I’d have left VM
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Sarah Watson
(@SarahWa92123813) reported
@virginmedia I have been trying to cancel my Virgin broadband due to faults. I switched to sky on the 14th of December and I have been trying to cancel my Virgin since then. I have spoke to so many different people and still not sorted. Customer service is shocking!