Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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The latest reports from users having issues in Nelson come from postal codes BB9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 09/11/2025 05:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (43%)

    Internet (43%)

  2. TV (25%)

    TV (25%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Nelson, Bacup, Hebden Bridge, Rossendale District, Burnley, Sowerby Bridge, Accrington, Clitheroe and Haworth.

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City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • mooseandme1 Moose And Me (@mooseandme1) reported from Great Harwood, England

    Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor

  • bazza_bee78 🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.

  • scottboyle6 scott boyle (@scottboyle6) reported from Burnley, England

    @virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.

  • ianlumsden Ian Lumsden (@ianlumsden) reported from Burnley, England

    @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡

  • matt_stanny Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!

  • NickyRobbo80 Nicky (@NickyRobbo80) reported from Blackburn, England

    If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed

  • courtsthomasx 𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚 (@courtsthomasx) reported from Blackburn, England

    @virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.

  • gsouthy gsouthy_25 🏆 LIVERPOOL FC 👊🏼 (@gsouthy) reported from Great Harwood, England

    @virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow

  • nevynxxx nevynxxx (@nevynxxx) reported from Rawtenstall, England

    @virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.

  • SmartCoffeeOff1 Dave R (@SmartCoffeeOff1) reported from Blackburn, England

    What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband

  • cheftonymulgrew Tony Mulgrew (@cheftonymulgrew) reported from Ripponden, England

    @SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers

  • jodavidson65 Jo D #KaftrioNow (@jodavidson65) reported from Nelson, England

    @virginmedia very poor of you

  • HolGaffneyx Hol (@HolGaffneyx) reported from Blackburn, England

    @virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere

  • matt_stanny Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.

  • bazza_bee78 🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee

  • Shigufta1 Shigufta khan (@Shigufta1) reported from Blackburn, England

    @virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable

  • Logical1966 Aaron (@Logical1966) reported from Keighley, England

    @virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HitchinSquare Mo (@HitchinSquare) reported

    @virginmedia Its closed without any reason. Happy to share the number and see if you can do anything as I am really upset with the rubbish service. No point of complaint as nobody bothers looking into it. Guess I have to leave because you do not need new customers as you have no time for them

  • ComradeMattB Matt Brown (@ComradeMattB) reported

    @Scouse_ma Virgin Media works great, but I found their customer services utterly shocking tbh.

  • BU1314 Blue nose 1314 (@BU1314) reported

    @virginmedia Been a good customer since 2016, get two bills, July £142, August £172 and threatened with debt collection if I don’t pay the second bill and cancellation fees.

  • Zoeroberts971 Zoeroberts9123 (@Zoeroberts971) reported

    @virginmedia is virgin down? My 4G is not working

  • Waltera242Andy andy walter (@Waltera242Andy) reported

    @virginmedia can cancel my contract without telling me based on the phone call of someone who is moving into my property without consulting with me.

  • Blodtheyounger markyb (@Blodtheyounger) reported

    @virginmedia I need help and keep getting offices are closed when it says 10pm. Had no internet all day

  • Icynectarine subzeroplum (@Icynectarine) reported

    @virginmedia Just put it back to how it was. That’s how to fix it.

  • MrsDunning_ Charlie Dunning (@MrsDunning_) reported

    @virginmedia It was your call centre. I've tried all of the problem solving strategies suggested and I am still unable to connect to the WiFi upstairs. Absolutely ridiculous that I can't get an engineer!

  • Dark_TQ_Light ‘Ding **** (@Dark_TQ_Light) reported

    @Lisawoody30 @bt_uk @virginmedia Yeah I’ve just discovered that. I’m moving to IOW in a few weeks and will be stuck with Sky. It’s still worth easing a complaint with them, make a big a fuss as possible. They won’t want it to go to the ombudsman.

  • Mashman9 Martin Ashberry (@Mashman9) reported

    Want a great TV experience? Don’t bother with @virginmedia. Buy a film and, 10 minutes in, after constant buffering, restart your router. A while later, the whole lot craps out. Call them and you get a text of self help links. If you can’t provide a service, don’t sell it.#crap