Virgin Media Outage Report in Nelson, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nelson, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Nelson, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Burnley, Accrington, Sowerby Bridge, Rossendale District and Bacup.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
TV | |
| Blackburn |
Internet | |
| Blackburn |
TV | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Burnley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nelson, England
Latest outage, problems and issue reports in Nelson and nearby locations:
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Wightpie
(@wightpie) reported
from
Blackburn, England
@virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant
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strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia bb3 area: internet has been down since yesterday morning & update it's not going to be fixed till tomorrow. I have a online business to run & kids need to do their homework online, can't stream any tv either. Can I ask what the issue is & why its taking so long?
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#hellomynameisSuzie
(@suziealderton) reported
from
Silsden, England
@virginmedia absolutely rubbish service since we left @skytv and went over to you. Tv/broadband/phone off again on the whole of our estate-not much help to people working from home. Wont be renewing our contract with you, and will be checking how soon we can cancel!
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Dean Wainwright
(@WainwrightDean) reported
from
Accrington, England
@virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?
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Will_BRFC.1875
(@WillBr1875) reported
from
Great Harwood, England
@virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Yeah, we have been charged wrong for the past two months even though the account was clear when we entered a new contract with you, now we been challenging it since August! Told manager will ring and then they don’t and then you charge us wrong, and then to make your customer
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Kevin Kitten
(@LovecloughKev) reported
from
Rawtenstall, England
@virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service
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𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪
(@IamAbulShelby) reported
from
Burnley, England
@virginmedia @BexInfante mine is now not working at all
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Wightpie
(@wightpie) reported
from
Blackburn, England
@virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia when is someone going to ring us back after the failure to apply the package to our account we sorted on the phone yet still hasn’t changed or a manager ringing back to deal with the complaint. Shocking services but soon quick to mailing bills out!
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NJW
(@NJWesthead) reported
from
Rawtenstall, England
@virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
@virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet
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Will_BRFC.1875
(@WillBr1875) reported
from
Great Harwood, England
@virginmedia Hi , I just wanted to ask if you could help me concerning my Internet at home , its not been working all weekend at all, it connects but nothing please can we sort the problem ASAP Thank You
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James Swinburne
(@jaswinburne1) reported
from
Silsden, England
@virginmedia It’s technical issues with the broadband and network stability issues. No one wants to help, I’ve spoken to 3 technicians and no one has offered a resolution. Joke
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Jonny Brayson
(@braysoj1) reported
from
Keighley, England
@virginmedia why is the picture Quality so bad on the sky sports red button
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strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect
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James Swinburne
(@jaswinburne1) reported
from
Silsden, England
@virginmedia No one has offered a resolution. I have the same conversation time & again.... “I have reset your router”
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strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia Yeah I've seen that already thanks, but it's not going to help the kids with accessing homework online. no I am not on a B account as of yet as I have only just started out in the last week 😑 but even if I was on a B account it would still be off so doesn't make any difference
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Jonny Brayson
(@braysoj1) reported
from
Keighley, England
@virginmedia internet gone down bd22 6hn
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Debbie Ioanna (Author)
(@Debbie_Cleo) reported
from
Queensbury, England
@virginmedia honestly... your call centre/arranging anything is absolutely shocking. Twice had something arranged, twice its not happened and wrong things noted. Please sort out your call centre. This poor engineer has just turned into a complaints department
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leighton Thomas
(@Tommo155) reported
@virginmedia But it will cost me money to call from my mobile as it isn't a freephone number. Is there not a live chat option so to help me?
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Natalie Worrall
(@natalieworrall3) reported
@SkyHelpTeam Sky is absolutely ****! After 10 days of not working and no communication, it’s fixed for a few hours and now back off!! This is shocking! Back to @virginmedia I think!!
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Ian Donnelly
(@iantl1000sv) reported
@lealoupilky @virginmedia @NOW Ombudsman are spot on 👌. Still, shouldn't have to resort to it. It's just poor. Makes me feel better about my decision. Too big to care unfortunately
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shakti kotak
(@shakti_kotak) reported
@virginmedia Thanks for your honest reply it's different when lines are busy and you are on hold and different when someone purposely keeps transfering you disconnecting just because you want to leave. My experience never want to come back to VM even if I have to pay more thanks
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Ian Donnelly
(@iantl1000sv) reported
@lealoupilky @virginmedia @NOW Their actual internet connection was god awful here too. Genuinely could give a damn when we tried to find out what the score was. In a smart house, it was utterly useless. Never had issues since. Imagine older folk who just get fobbed off with no-one to fight their corner 🤷
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Julie Bailey
(@mejulie64) reported
@virginmedia TV issue but why would that affect broadband??
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Chris J
(@mrcj300460) reported
@virginmedia Sorry, may have not made myself clear, @virginmedia are supplying wifi (which is unfortunately poor) & an subscription cost was agreed via email, this email has been somehow misplaced on your system along with the agreement of free extenders and a new hub, now being charged more
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Ian Donnelly
(@iantl1000sv) reported
@lealoupilky @virginmedia Mate, nearly 6yrs of being free of Virgin, 5g mobile internet makes them redundant. Only service on the estate but was never going to use them after my experience. 5g tinterweb, less than £20 a month, 300Mbps download speeds. No brainer.
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Sharpy
(@Sharpy_1969) reported
@virginmedia Also, I am aware that the "live chat" is not an immediate response team but how long does it take to reply to a message? I had to guess what "you will be considered to us?" meant and even gave up waiting and just went back to my original request. The customer service is shocking.
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Gens
(@MManyo83) reported
@virginmedia Ay go **** yourselves