Virgin Media

Virgin Media Outage Report in Nelson, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Nelson, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nelson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Nelson, Lancashire, England 01/16/2026 22:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nelson, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Sowerby Bridge, Burnley, Rossendale District, Bacup and Todmorden.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Total Blackout
United KingdomBlackburn Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Nelson, England

Latest outage, problems and issue reports in Nelson and nearby locations:

  • ryanchapmanx RC (@ryanchapmanx) reported from Blackburn, England

    How to waste my time 2019 - @virginmedia sort your customer service out :)

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...

  • ryanchapmanx RC (@ryanchapmanx) reported from Blackburn, England

    @geewelchx @virginmedia Mate I was on phone for a hour told them to shove their internet up their ass and going elsewhere Lmao their customer service is shocking so I did it back

  • mrtariqmahmood Tariq Mahmood (@mrtariqmahmood) reported from Burnley, England

    @virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.

  • liquidborn liquidBorn (@liquidborn) reported from Burnley, England

    @virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.

  • dazzle961 andrew day (@dazzle961) reported from Blackburn, England

    @virginmedia I haven't been able to sign in to my Virginia media for years so complete waste of time Time to sack you lot off

  • SharonBradbury Sharon Bradbury (@SharonBradbury) reported from Haworth, England

    @virginmedia We are a customer but this particular cabling just services the houses below.

  • SharonBradbury Sharon Bradbury (@SharonBradbury) reported from Haworth, England

    @virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...

  • ClaretNick Nick (@ClaretNick) reported from Burnley, England

    @virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!

  • SamMcCartney Sam McCartney (@SamMcCartney) reported from Rawtenstall, England

    @Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless

  • btownofficial_ officialBtown (@btownofficial_) reported from Rawtenstall, England

    @virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD

  • Salma_abdx Salma Khan (@Salma_abdx) reported from Great Harwood, England

    @virginmedia They have improved but this is a regular issue now. This should be looked into, especially with the prices you charge for the services.

  • jademelia99 Jade (@jademelia99) reported from Cowling, England

    Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service

  • EmilyMc767 Emily (@EmilyMc767) reported from Blackburn, England

    @virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks

  • djbowers14 D J Bowers (@djbowers14) reported from Great Harwood, England

    Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.

  • saeedahmed0 Saeed Uchiha (@saeedahmed0) reported from Burnley, England

    @virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up

  • seanyseanysaeny Flying Officer O’Connor🇬🇧 (@seanyseanysaeny) reported from Silsden, England

    @virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.

  • shadiebrfc_ Shadie (@shadiebrfc_) reported from Accrington, England

    Virgin media are so shit!!

  • wesleyjodell Wes Odell (@wesleyjodell) reported from Rawtenstall, England

    @PaddyTheBaddy @virginmedia Agreed. It’s terrible. Il be changing when my contract is up

  • ClaretNick Nick (@ClaretNick) reported from Burnley, England

    @virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • naomhgallagher Dr. Naomh Gallagher (@naomhgallagher) reported

    @O2 @virginmedia The account number is 1048197512. Don’t know the phone number as we never actually received SIM cards!

  • kernow25 kernow25 (@kernow25) reported

    @virginmedia Community forums and phone not accessible for everyone. First impressions are poor tbh, not even been a customer a week. Plus not checking i had correct wall socket before I joined. I had no idea would need it.

  • JoeCityFan Joe (@JoeCityFan) reported

    @virginmedia I had to pay extra to get wifi upstairs in a 3 bed terraced house. As a new customer I'd get a better deal so no doubt I'll go somewhere else and when that deal ceases to be competitive you'll be an option, which is strange

  • mrsjsbwalker jackie 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@mrsjsbwalker) reported

    @virginmedia A welcome pack! I’ve been a customer of VM since NTLworld days. Thats long gone. I have one email telling me bill is ready from March 2021!somehow any others are gone. The amount never changes; didn’t think the date did either.

  • keswicklad Robert Rathbone (@keswicklad) reported

    @virginmedia Trying to sort my account. Was promised call backs for the last 4 days …. Still waiting ..,. Probably a cancellation now if @skytv can help ?

  • StuartDenman Stuart Denman 🏳️‍🌈 (@StuartDenman) reported

    @virginmedia It's unacceptable that - "for the quickest resolution" - the only way to tell you I want to leave is via a phone number that doesn't get answered. Half an hour on hold with no indication of where I am in the queue.

  • emmawalker1969 Emma Walker (@emmawalker1969) reported

    @virginmedia answer the bloody phone been holding over 30 minutes this is ridiculous customer service!!!

  • mandi071 mandi (@mandi071) reported

    @virginmedia No, 10 re-pulls have been scheduled since November 21 and they have not taken place they just rescheduled but you still want payment for unwatchable service ….

  • KellyForrest75 Fatgirlslim75 (@KellyForrest75) reported

    @virginmedia No need for the attitude! No one has actually told me you can’t help! Which to be honest doesn’t surprise me as no one seems to willing or able to help me! Clearly being a loyal customer means nothing

  • Rionasdad ROSHAN REGMI (@Rionasdad) reported

    @virginmedia can I rate your service -5 spoke to 3 different advisors on behalf of my father in law and they clearly seem to be Poorly or under trained