Virgin Media Outage Report in Colne, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Colne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Colne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Colne, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Clitheroe, Burnley, Skipton, Keighley, Rossendale District, Accrington, Oswaldtwistle, Sowerby Bridge and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Clitheroe |
Wi-fi | |
| Burnley |
Internet | |
| Clitheroe |
Internet | |
| Burnley |
Total Blackout | |
| Burnley |
Internet | |
| Skipton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Colne, England
Latest outage, problems and issue reports in Colne and nearby locations:
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Paul Cartwright
(@hossfitt) reported
from
Keighley, England
@virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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Richard Hizzard
(@Hizz67) reported
from
Greetland, England
I now have more than16 hours wasted with @virginmedia trying to contact them to resolve an issue. Beggars belief how bad they are when the fault is on their part. Best I cancel contract as clearly not delivering their part 🤬
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Sam Yates
(@Sam_yates4) reported
from
Old Laund Booth, England
@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
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Jo D #KaftrioNow
(@jodavidson65) reported
from
Nelson, England
@virginmedia very poor of you
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Pam Thornes
(@PamThornes) reported
from
Greetland, England
@virginmedia She is in the process of cancelling but made her decision. The boxes were removed by your engineer although customer services said they were not, but they were. And Virgin about 18months ago charges her £31 ish twice then upped it to £45, £46..
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.
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Nasmin Shabir ♡
(@xNasminx) reported
from
Keighley, England
@virginmedia Yes I always use the service status tool... But still signal is constantly dropping, which results in resetting the router . Not happy to say we pay £45 a month for just broadband alone and can hardly get online most of the time... It's frustrating
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gsouthy_25 🏆 LIVERPOOL FC 👊🏼
(@gsouthy) reported
from
Great Harwood, England
@virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤
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Ian Lumsden
(@ianlumsden) reported
from
Burnley, England
@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
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Chunknchops
(@Chunkandchops) reported
from
Greetland, England
@virginmedia hopeless service, internet useless...if someone monitors this site can they please explain how we get an engineer to come and sort the problem out
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Aaron
(@Logical1966) reported
from
Keighley, England
@virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Hawkins
(@tomhawkins90) reported
@virginmedia 45 minutes on hold with the same music just trying to return a call you failed to connect to yesterday? Simply poor customer service.
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Andy Wilkins
(@AndyWil22243650) reported
@virginmedia must have the worst customer service department of any mobile phone company. Letters unanswered, online comms pathetic, call centre staff useless. AVOID THEM!
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HoggGoblin🇺🇦
(@HoggGoblin) reported
@virginmedia do you EVER actually answer calls? Not a great way to retain customers when you refuse to speak to them. Truly awful service. Cancellation incoming if I can ever talk to anyone.
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dave molla mollison
(@mirrormoll) reported
@virginmedia No I will just cancel
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Hannah
(@HannahLou690) reported
@virginmedia what are the usual wait times for the WhatsApp response? I was transferred to the Customer Retention team at 9am yesterday morning and haven’t heard anything?
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Jolene Samson
(@SamsJolene) reported
@virginmedia I'm appalled by the service I have just received from your customer service! I'm definitely going to look for a different supplier, been a loyal customer and this is how we are treated! To afford to continue using your services I must down grade how is this fair!
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Dan Richards
(@dr1chards) reported
@virginmedia What messaging service? How do I access?
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Bren 🇺🇦
(@megabren) reported
@virginmedia Nah no need to apologise, it's a tiny thing and know it's not your doing! Discussing the nuances of emojis with a broadband provider is a very 2022 conversation... Wonder is this the way to speak to one of the customer relations team? Keep sending emojis back to the chatbot🙏🤞
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George Cunningham
(@GeorgeC_09) reported
@virginmedia Wifi is often fine but not always. My sky box is connected by ethernet and come midnight every night, programmes are buffering. It only lasts ten mins but anything with a wired connection (sky, ps5, pc) slows down
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zoe
(@zwhalen01) reported
@virginmedia constant poor broadband service, called up and automated system detected intermittent issue and told me to call back in 24hrs. It’s a permanent issue. Trying to get some boosters to see if solves the issues. Can you advise how I can get some without spending hours on