Virgin Media Outage Report in Colne, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Colne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Colne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Colne, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Burnley, Rossendale District, Keighley, Accrington, Sowerby Bridge, Nelson, Oswaldtwistle, Clitheroe and Colne.
| City | Problem Type | Report Time |
|---|---|---|
 Burnley |
Internet | |
| Rossendale District |
Internet | |
| Rossendale District |
Internet | |
| Rossendale District |
Internet | |
| Burnley |
Internet | |
| Rossendale District |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Colne, England
Latest outage, problems and issue reports in Colne and nearby locations:
-
Ian Lumsden
(@ianlumsden) reported
from
Burnley, England
@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
-
Pam Thornes
(@PamThornes) reported
from
Greetland, England
@virginmedia She is in the process of cancelling but made her decision. The boxes were removed by your engineer although customer services said they were not, but they were. And Virgin about 18months ago charges her £31 ish twice then upped it to £45, £46..
-
Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!
-
Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
-
🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
-
Jo D #KaftrioNow
(@jodavidson65) reported
from
Nelson, England
@virginmedia very poor of you
-
Aaron
(@Logical1966) reported
from
Keighley, England
@virginmedia @virginmedia sorry this was for your service provider @YodelOnline not you
-
Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.
-
Paul Cartwright
(@hossfitt) reported
from
Keighley, England
@virginmedia hello area 14 is there an issue as had no internet since 2pm I have all the checks etc 5 times I can't book an engineer so normally an issue, I work from home not ideal and no way of watching TiVo either without internet
-
Paul Cartwright
(@hossfitt) reported
from
Keighley, England
@virginmedia I have contacted live chat just now outage apparently estimated fix time 14th June rediculous that can't watch TV or work from home
-
Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
-
Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
-
Chunknchops
(@Chunkandchops) reported
from
Greetland, England
@virginmedia hopeless service, internet useless...if someone monitors this site can they please explain how we get an engineer to come and sort the problem out
-
Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!
-
gsouthy_25 🏆 LIVERPOOL FC 👊🏼
(@gsouthy) reported
from
Great Harwood, England
@virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤
-
scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
-
Sam Yates
(@Sam_yates4) reported
from
Old Laund Booth, England
@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
-
Richard Hizzard
(@Hizz67) reported
from
Greetland, England
I now have more than16 hours wasted with @virginmedia trying to contact them to resolve an issue. Beggars belief how bad they are when the fault is on their part. Best I cancel contract as clearly not delivering their part 🤬
-
🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
-
nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kate
(@KateKtam) reported
@virginmedia It won’t run the test because there’s NO WI-FI!!!! I give up, this is awful.
-
patrickseurre@mastodon.social
(@patrickseurre) reported
ISPs seem to enjoy charging a loyalty tax to UK customers by periodically raising prices based on little more than the length of time the service has been paid for. Now on top of that @virginmedia are increasing my price by £7pm. Disgusting.
-
Alex Bullard
(@AlexB_Bacon) reported
Cancelling Virgin Media broadband is like running a call centre gantlet. Incessantly asking needless questions, transferred to multiple people, ID checks each time, eventually they let you cancel... Having to phone to cancel things you can buy in 1 click online should be illegal.
-
Mark Gibson
(@MarkIGibson) reported
@virginmedia Would this be relevant if the issue is with the connection rather than the router? It's the same router that we had before the move and it never dropped
-
Ash Connolly 👋
(@_AshConnolly) reported
@virginmedia your customer service is probably the worst I've experienced. My inet was supposed to be installed on the 02/01, then moved to 28/01. Now installed, it still doesnt work. The cable to the house needs replacing. Ive been told it will take 2 months until it is fixed.
-
Ash Connolly 👋
(@_AshConnolly) reported
@virginmedia And will require a new installation, which doesn't make sense since all install has been done. I was also told by my virgin advisor that to speed it up, I should search my area for virgin installers, and then ask them to do me a favour and come fix it. It's pretty ridiculous.
-
Andy Young
(@andyy) reported
finally able to switch away from Virgin Media and it's the same feeling of freedom as the day we first bought a house and knew we'd never have to deal with renting from a landlord ever again
-
woolNfluff
(@KarenCrookshank) reported
@virginmedia No. The password doesn’t work. There are still people on the forums whose issues have not been resolved.
-
Mark Gibson
(@MarkIGibson) reported
@virginmedia Hi, think we've found out what the issue is. The engineer that fitted the connection has left the hatch open and cabling exposed on the pavement - so any movement looks like it drops the connection
-
Angela kavanagh 🇿🇲
(@AngieE11a) reported
@virginmedia I have tried using that link before and my account cannot be located! With the same customer number and area code I was emailed by yourselves! And YES I have raised several complaints over the last few weeks. To be honest I don’t feel like you are helping me at all!