Virgin Media Outage Report in Colne, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Colne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Colne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (27%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Colne, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Nelson, Bacup, Hebden Bridge, Rossendale District, Burnley, Sowerby Bridge, Accrington, Clitheroe and Haworth.
| City | Problem Type | Report Time |
|---|---|---|
 Nelson |
Wi-fi | |
| Bacup |
Internet | |
| Hebden Bridge |
Internet | |
| Rossendale District |
Phone | |
| Burnley |
TV | |
| Rossendale District |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Colne, England
Latest outage, problems and issue reports in Colne and nearby locations:
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Jade
(@jademelia99) reported
from
Cowling, England
Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia you have an exposed wire that goes down the side of my house and across my back garden so you’re able to provide a service to some houses below. I can’t find any written consent from the previous owners of the house. Major work will be starting soon...
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
@virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.
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Tariq Mahmood
(@mrtariqmahmood) reported
from
Burnley, England
@virginmedia lnternet very intermittent. Router fault. But you won't send replacement so I am changing to Vodafone. Sick to death of the awful service I get from Virginmedia.
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Shadie
(@shadiebrfc_) reported
from
Accrington, England
Virgin media are so shit!!
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.
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scott mitchell
(@scottburnley) reported
from
Colne, England
@virginmedia can someone please get in touch with me has your broadband after 7pm is absolutely crap and I've totally had enough of it now
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Aaron
(@Logical1966) reported
from
Keighley, England
@virginmedia what the hell is the point of not having a team available for broadband faults but you can send a link to log on to your website- I can’t access your website because I my bloody broadband isn’t working are you stupid or something 🤬🤬🤬
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D J Bowers
(@djbowers14) reported
from
Great Harwood, England
Moved from @skytv to @virginmedia after 8 years and being a VIP customer with Sky. Poor service and a huge increase in price. Lost a longstanding customer. Now to try Virgin Media and see how this goes.
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Sharon Bradbury
(@SharonBradbury) reported
from
Haworth, England
@virginmedia We are a customer but this particular cabling just services the houses below.
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Saeed Uchiha
(@saeedahmed0) reported
from
Burnley, England
@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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Sam McCartney
(@SamMcCartney) reported
from
Rawtenstall, England
@Craig273 @virginmedia No. I just want to cancel sky sports as for £31.75 a month I don’t get the use out of it. I was lied to saying it would affect my package discount. I already get BT sport for free and if Amazon will be streaming more it’s pointless
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Salma Khan
(@Salma_abdx) reported
from
Great Harwood, England
@virginmedia They have improved but this is a regular issue now. This should be looked into, especially with the prices you charge for the services.
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liquidBorn
(@liquidborn) reported
from
Burnley, England
@virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.
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Wes Odell
(@wesleyjodell) reported
from
Rawtenstall, England
@PaddyTheBaddy @virginmedia Agreed. It’s terrible. Il be changing when my contract is up
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam
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officialBtown
(@btownofficial_) reported
from
Rawtenstall, England
@virginmedia why is it taking so long to sort out the fifa issue it’s *************** everyone who are on VM and want to play futchamps why can’t you give us a time scale on when it should be ready @NepentheZ @Itshaber @Marshall89HD
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Vincent Brindle 🔶🌍🇪🇺🏴
(@FunnyTrickster) reported
from
Burnley, England
@jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sandra
(@Sandra64049040) reported
@virginmedia Hi Im a new customer I’ve been onto you guys 3 times today and now Im the on hold the last 40 minutes seems like no one can resolve my issue and I really need to track my order I haven’t received tracking number for my equipment yet and I need broadband for work. Thanks
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Jen Ticehurst
(@JenTicehurst73) reported
@virginmedia we joined you today. Upgrade on the wifi and tv. The WiFi is t working properly, the TV channels are not what we ordered. It is a joke. Can’t talk to anyone. Feeling very despondent and let down when WiFi is crucial for us as key workers (teaching) and homeschooling
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Nick Patel
(@NickHPatel) reported
@virginmedia I’m sorry but I am working from home and I need my service running correctly as I can’t go to my office this is not acceptable customer for over 10 years perhaps it’s time for a change! Clearly loyalty is not your ethos.
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Lee
(@leerusson86) reported
from
West Bromwich, England
@Lindyloo1971 @virginmedia And when u try to call customer services to discuss the rise in bill price Ur on hold for over an hour and still no joy
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Nat'ahlia
(@hobbit_nat) reported
Try to cancel with @virginmedia, they ask for a password I set up 1.5 years ago, obvs can't remember, have to wait for a letter It arrives - telling me my account number, which I already had, and delaying me being able to cancel for another week 😑
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Clem Cowton
(@ClemCowton) reported
@virginmedia I'm on the phone (total 80 mins so far). Asked to file @OmbudServices complaint and miraculously discovered you're able to replace the faulty router without raising bills as a resolution to that complaint via the retentions team. Will be put thru once he's finished his admin.
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louise brannagan
(@lomandlouise) reported
@virginmedia need help about a call fro vm and private message from vm
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Michael Chessell
(@HavenDK) reported
@virginmedia I recently got WiFi boosters costing me £3 a month and now the WiFi pods are out for free! As I’m on the ultimate oomf bundle. Is it possible to cancel and swap?
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Babatunde
(@babatundeispro) reported
@monseymoo @virginmedia Yea! The custom service is awful. I've been charged a 120 pounds by now and the custom service have done nothing to help out.
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Becca Stimson
(@BeccaStimmo13) reported
@virginmedia Sort of! I was informed there are wider service issues in our area and that they’d be fixed by 12th Jan. but we still have issues!