Virgin Media Outage Report in Great Harwood, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great Harwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Harwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 20: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Great Harwood, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Bury, Rochdale, Burnley, Leyland, Rossendale District and Bacup.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
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| Blackburn |
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| Blackburn |
Internet | |
| Blackburn |
TV | |
| Blackburn |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great Harwood, England
Latest outage, problems and issue reports in Great Harwood and nearby locations:
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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Hol
(@HolGaffneyx) reported
from
Blackburn, England
@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.
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Tweety Pie 🐥
(@HelenLloyd66) reported
from
Chorley, England
@virginmedia My internet and TV has been very spasmodic for a few weeks now which is annoying however it has and been down now for 24 hours. I am highly vulnerable and cannot leave the house no TV no internet this is not a service
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Miss Largot
(@LargotMiss) reported
from
Bury, England
@virginmedia I want to know about receiving a refund from you.. I pay for the fastest speed which is lie.. Lucky if we get a signal. This has been for months now.. Refund??
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🌈🙏Catherine D Binns
(@revcathfrog) reported
from
Rochdale, England
Internet has gone down. @virginmedia
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia can you tell me what hours live chat are open. My delivery never came on Saturday and the live chat box won’t show on webpage to be able to contact someone
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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Karen Marshall
(@marshymoodle) reported
from
Rochdale, England
Anyone been having more issues with @virginmedia WiFi since lockdown? Intermittently our phones don’t connect, xboxes lose connection, or if the Xbox is on laptop won’t work! Got 1 PlayStation that is always ok, strange! Not good enough when you pay £138 per month 😡
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Yer Man
(@Drawski5) reported
from
Bury, England
Working from home today with loads of interruptions so thought I’d catch up after 4pm, then just before 5, Virgin Media down yet again. Virgin must sort itself out! Lots of people relying on Broadband to work & it’s down again.
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nick Wilson
(@Nw38Wilson) reported
from
Rochdale, England
@virginmedia hi i am a support worker for a customer of yours his broadband hub is very unreliable they have checked it few times but still working fully please can you send replacement hub out please?
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Maggie Heap
(@maggsheap) reported
from
Bury, England
@virginmedia DO NOT listen to their customers. Six times I have asked them to contact me after 6.00 pm only for their staff to ring me while I am in work and are really rude when I say its not convenient to talk. @virginmedia do one and stop harrassing me
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱
(@subz_1) reported
from
Accrington, England
At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Miss Largot
(@LargotMiss) reported
from
Bury, England
@virginmedia NO SERVICE AGAIN BL9 6EU WHY
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Scott Chorlton
(@SCOTTCHORLTON) reported
from
Rochdale, England
@virginmedia The current issue has been resolved but the signal has been on and off for weeks now, horrendous especially when it forces me to not be able to work from home and have to travel 30 miles to the office. Seriously considering a change of provider after lockdown is over.
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Jo D #KaftrioNow
(@jodavidson65) reported
from
Nelson, England
@virginmedia very poor of you
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Miss Largot
(@LargotMiss) reported
from
Bury, England
@virginmedia no WiFi AGAIN I expect a reduction in your monthly bill as I am paying for a service that cannot be used Please dm me to request a refund
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rock Dodd
(@rock_dodd) reported
Yet another weekend on the phone for hours to the UTTER Morons at @virginmedia. Christ I hate them more than ANY OTHER WRECTHED SERVICE
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Nick Saich
(@nicksaich1) reported
@virginmedia is that your customer relations policy to send a generic message within 5mins and then nothing more for over 5 hours? #awfulservice
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bryan rees
(@briderman) reported
@virginmedia my problem still not sorted. 2 months later and I'm still getting charged full wack . What the hell is going on . !!!
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Osbourne cox
(@Osbounecox) reported
@DeanDevlin10 @SkyUK @virginmedia Don’t do it, they’ve also put the price up, the customer service is the worst you’ll experience.
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JaniceMcN24
(@naughto_mc) reported
@virginmedia I had my service’s installed on 26 January and requested the transfer of my existing telephone number. I have not been able to get access to my virgin media, despite several phone calls and hours spent on WhatsApp. I was given an IT reference ID P011749537 on 1st February 1/
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Liam Greene
(@liamgreene) reported
@virginmedia how do I go about talking to a human about your shite service?
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Osbourne cox
(@Osbounecox) reported
@virginmedia Yeah I’ll just get the same great customer service.
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Alice Lian
(@alicedemum) reported
@virginmedia Married at First Sight Australia is on E4. The new series will be starting soon but we've had the same problem in previous years.
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Graham Price
(@GrahamP61637031) reported
@virginmedia No ! …. My concern is the frequency of outages ! I switched from BT after years of good service but slower speeds ( 25 to 30mb) .. until I joined virgin I hadn’t read about issues raised over these outages and poor customer service but it’s rife ! Once is too many at this price
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Dr Kieran Fenby-Hulse
(@KFenbyHulse) reported
@virginmedia Every time I've contacted you, you are "busier than usual" suggesting you are deliberately poorly resourced to ensure customers can't get in touch with issues. It is categorically the worst customer service I have ever experienced.