Virgin Media Outage in Great Harwood, Lancashire, England

@virginmedia for the past 2-3 weeks I have had issues with on demand content, and the broadband. When I try to play a sky cinema film, the audio plays; but no picture. BBC iplayer is the same! The router is next to the virgin box, so dont understand what is going on.

@virginmedia please can you tell me the service status on BB12 7DF. My speeds are non existent and your service page on the website is down.

@virginmedia And the problem yet again wasn't solved over the phone. Wouldn't admit who cancelled or why. Did admit could identify 'frequency issues' Company full of ignorant eejits

So. I've now had 3 @virginmedia techies in 2 days tell me they've resolved my issue. That remains to be seen. It in no way excuses the engineer no-show 🤬🤬🤬

@virginmedia Sick and tired of this now. Acknowledged there was a problem, sorted it*, asked me to monitor gor a week and if not working they'll then send a man out. *still happening ffs

@virginmedia The issue has been constant for 2 weeks. Option 2 at the second press is when calling about an account different to the one I'm calling from.

@virginmedia TBF, I have been trying to get to the solution for over a week. I have other things to do you know...🤨

@virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.

@saoirse_22 @SamsungUK @O2 @virginmedia It appears to be a security certificate issue but I can actually access the certificate details on my phone. So, stumped but learned how to do something I didn't know I didn't know... #JoHari

@virginmedia hi we haven’t had WiFi for days now, I’ve checked on your website if there is any problems in our area but there isn’t any, I feel I message you every couple of months regarding issues with our WiFi connection.

@virginmedia Yes, can someone please help it has now been 12 working days since my devices were received by VirginMobileRecycle and still no payment...

@virginmedia Made a written complaint 25th Jan, one attempt to try and ring me. Very, very poor customer service! Cannot speak to complaints department! Very poor!!!

@virginmedia I am unable to contect to our broadband service either wired or via WiFi (rebooted a number of tunes) shocking service as the “contact us” services are not available. Looking to move provider.

@virginmedia shocking service from virgin media. Been waiting for a manager call back for 5 days. Absolutely appalling

@virginmedia just got my mum signed up. Nobody told me about refer a friend now your customer services refused me. #unfair

@SkyUK If you can guarantee the internet speed then I will switch in a heartbeat @virginmedia have had countless opportunities to fix it but can’t, if you can get one of your sales people to contact me that would be great I am based in Derby Derbyshire

@SkyUK Ha. Nice sniping. I’ve got a lot of time for that. However, we left you because of the same problem and it didn’t get fixed. I hope @bt_uk can help, or we might be off to @virginmedia @TalkTalk or @Plusnet

@STB_r_o_w_n_ @virginmedia Top marks for customer service 👍🏻

@virginmedia I’ve been with you over 11 years to be dismissed when I need you to actually fix my problem, no1 go with virgin they’ve gone very downhill over the years, customer service isn’t like it used to be. 😡😡😡😡

@virginmedia Been given 2 pence for loss of service, 3rd time now in just over a month. No internet no services for over 12 hours yesterday, your cust services gave us that as a sorry. Services are getting worse

@virginmedia at least sky replied to me, more than you have Re a 2 pence payment for no internet, no tv for the 3rd time with same problem. Looks like it's time to change

@virginmedia No service for the 3rd time in 3 months, your customer services are so kind. Got 2pence for loss of service. Absolutely unreal

@virginmedia It’s still not working, we have checked online and it says no issues. Rung up and it highlights there’s and issue on our area and then we getting up on!

@virginmedia Done this and it said there was no problems restarting the box in 10 minutes. We are still left with no internet

Typical, @virginmedia is down when all I want to do is get cosy and watch @NetflixUK 👎🏽😢

@virginmedia only getting 14.2 mbps on the ps4 is there a problem in the M26 area and I'm supposed to be on vivid 200

@virginmedia disappointed that we didn't get the email for the free powerline adapters despite having 3 v6 boxes and a customer for over 10 yrs since the nynex days

@virginmedia Still intermittent service on my “super fast” broadband running to 3 days this bad now....

@racheyroobo @virginmedia Had the same problem with this over the past few weeks... so infuriating 🙄

@virginmedia just spoke to your site tech team Re broadband and tv services, got told it will be a week before it's fixed. That's not good enough Problem my heating and water runs via wifi so what are we expected to do

@soniaagnew1 @Andy42Ward @lancspublib @HyndburnPolice @AccringtonNews @HyndburnCouncil @AmazingAccy @motonovofinance @virginmedia Most companies should do this to ensure they’re speaking to the account holder before discussing accounts. I’d rather they did than potentially give any of my info out. I hang up and call back on a number I source separately to make sure it’s not a vishing scam when I get calls

@virginmedia just paid £4.49 to rent Oceans 8 and on both Tivo boxes we have the picture is impossible to watch with it pixelating in big clumps. Both boxes work fine on normal tv. Help! And I don’t want this film charging to my account!

@virginmedia But it wasn’t ordered that’s my point and obviously you can see nobody watched it so yes I do want to make a complaint

@virginmedia She said she wasn’t willing to help me or investigate I told her it’s need looking into as she could clearly see I didn’t watch the fight it was 4am in the morning, told her to speak to someone but she said no, she blamed family members without investigating,disgrace @virginmedia

Absolutely disgusted with @virginmedia charging me for a fight that I didn’t not even buy or watch, they accusing me of watching the canelo v Ggg fight and I didn’t even watch it with them. Disgusting attitude by customer services based in India

@Simply_Copper @virginmedia It a joke, I’ve tired to ring them about it but after being on hold for 10minutes with stupid hold music I lost the will to live!!

@virginmedia Do you think you could shed some light on my problem please because we’re getting increasingly frustrated with issues & it’s only been a short time that we’ve been back with @virginmedia (not a good start)

@virginmedia No as apparently the fault my hub had no longer exists so that’s why they were cancelled but I was never informed

@virginmedia customer service ain’t the best and there online chat adviser keep closing my chats. So annoying

@virginmedia Hi we had 2 new v6 boxes installed but the guy didn't give us the remotes he just left us with the originals so now can't reset tivo box which has a fault code 7400(no thumbs up or down)

@virginmedia Yes both. Having looked at the network log for just today there are lots of entries. 3 main problems are- RCS Partial service. Lost MDD timeout and No ranging response received.

@virginmedia Same webpage whether it be on desktop/mobile for checking network status

@virginmedia You having problems in BB10 area? Internet constantly dropping and upload and download speeds shocking

@virginmedia is the service down in the M26 area no wifi all day

No internet, phone line or TV, and one hell of a grumpy gf on maternity leave, all thanks to @virginmedia and their shocking service, bet @richardbranson didn’t have issues..... he’s probably with @SkyUK though to be fair.

@virginmedia I’m trying to register and login to the virgin media store to buy some films but it won’t let me. Any idea why?

@virginmedia disappointed. 3rd visit from engineer today but yet again np installation despite assurances from pre-install team. Contract signed nearly 2 months ago. Pls help!

@virginmedia I’ve literally rang 3 times to cancel my contract with you and I’ve been told different things every time. I don’t know what’s going on and if it’s even been cancelled, I’ve heard nothing back

@virginmedia bad do when I use most of my mobile data in my own home due to the shocking WiFi we pay avoid £80 for

@virginmedia The fact that you agree I’ve received shit service and your complaints team do too is worth more than £5 a month you know how bad you are you accept it but you’ll not make it right GREAT WORK

@virginmedia ...we are both disabled and carer dependant to even open our front doors. Her mobile signal is poor there and she has had to call ambulances out several times a year in critical condition. We were promised from the start the phone install would be seamless and now it could...

@virginmedia Net & phone install was 08/03. Despite 4 visits to the house and knowing the phone cable is broken outside the building we have still got no word when the construction team might get round to us. This is my acc but at my mothers property (she isn’t gd with tech)....

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

@virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

@virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

@virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔