Virgin Media Outage in Great Harwood, Lancashire, England

@virginmedia trying to work from home with regular weekly loss of broadband isn’t a service, it’s a disgrace. Will be leaving

@MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works

@ITV gone down on @virginmedia

@WilfSauce @WrestlingJebus @Archiebald_C I have Virgin Media, so haven't had to use TVPlayer personally, but I know of people who have and it's worked perfectly fine. I believe there is a rolling contract for the service of £6.99 after the event so make sure you cancel afterwards.

@virginmedia **** off Over £100 !a month for broadband that drops very 5 minutes ******* joke of a company

@virginmedia Hi thank you however a good start would be you to know your client base. Some of us are just not tech savvy and being talked to like an idiot is not the way to win hearts and minds let alone customer loyalty. Felt very undermined and very disappointed.

My internet is not working and why do I have to wait 17th April but it ok for you take money out my account for service you have failed to provide @virginmedia ol162jz 96

@virginmedia I have and it says no issues... It was off this AM

@virginmedia gone down in BB10 again

@virginmedia for the past 2-3 weeks I have had issues with on demand content, and the broadband. When I try to play a sky cinema film, the audio plays; but no picture. BBC iplayer is the same! The router is next to the virgin box, so dont understand what is going on.

@virginmedia please can you tell me the service status on BB12 7DF. My speeds are non existent and your service page on the website is down.

@virginmedia And the problem yet again wasn't solved over the phone. Wouldn't admit who cancelled or why. Did admit could identify 'frequency issues' Company full of ignorant eejits

So. I've now had 3 @virginmedia techies in 2 days tell me they've resolved my issue. That remains to be seen. It in no way excuses the engineer no-show 🤬🤬🤬

@virginmedia Sick and tired of this now. Acknowledged there was a problem, sorted it*, asked me to monitor gor a week and if not working they'll then send a man out. *still happening ffs

@virginmedia The issue has been constant for 2 weeks. Option 2 at the second press is when calling about an account different to the one I'm calling from.

@virginmedia TBF, I have been trying to get to the solution for over a week. I have other things to do you know...🤨

@virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.

@saoirse_22 @SamsungUK @O2 @virginmedia It appears to be a security certificate issue but I can actually access the certificate details on my phone. So, stumped but learned how to do something I didn't know I didn't know... #JoHari

@virginmedia hi we haven’t had WiFi for days now, I’ve checked on your website if there is any problems in our area but there isn’t any, I feel I message you every couple of months regarding issues with our WiFi connection.

@virginmedia Yes, can someone please help it has now been 12 working days since my devices were received by VirginMobileRecycle and still no payment...

@virginmedia Made a written complaint 25th Jan, one attempt to try and ring me. Very, very poor customer service! Cannot speak to complaints department! Very poor!!!

@virginmedia I am unable to contect to our broadband service either wired or via WiFi (rebooted a number of tunes) shocking service as the “contact us” services are not available. Looking to move provider.

@virginmedia shocking service from virgin media. Been waiting for a manager call back for 5 days. Absolutely appalling

@virginmedia just got my mum signed up. Nobody told me about refer a friend now your customer services refused me. #unfair

@SkyUK If you can guarantee the internet speed then I will switch in a heartbeat @virginmedia have had countless opportunities to fix it but can’t, if you can get one of your sales people to contact me that would be great I am based in Derby Derbyshire

@SkyUK Ha. Nice sniping. I’ve got a lot of time for that. However, we left you because of the same problem and it didn’t get fixed. I hope @bt_uk can help, or we might be off to @virginmedia @TalkTalk or @Plusnet

@STB_r_o_w_n_ @virginmedia Top marks for customer service 👍🏻

@virginmedia I’ve been with you over 11 years to be dismissed when I need you to actually fix my problem, no1 go with virgin they’ve gone very downhill over the years, customer service isn’t like it used to be. 😡😡😡😡

@virginmedia Been given 2 pence for loss of service, 3rd time now in just over a month. No internet no services for over 12 hours yesterday, your cust services gave us that as a sorry. Services are getting worse

@virginmedia at least sky replied to me, more than you have Re a 2 pence payment for no internet, no tv for the 3rd time with same problem. Looks like it's time to change

@virginmedia No service for the 3rd time in 3 months, your customer services are so kind. Got 2pence for loss of service. Absolutely unreal

@virginmedia It’s still not working, we have checked online and it says no issues. Rung up and it highlights there’s and issue on our area and then we getting up on!

@virginmedia Done this and it said there was no problems restarting the box in 10 minutes. We are still left with no internet

Typical, @virginmedia is down when all I want to do is get cosy and watch @NetflixUK 👎🏽😢

@virginmedia only getting 14.2 mbps on the ps4 is there a problem in the M26 area and I'm supposed to be on vivid 200

@virginmedia disappointed that we didn't get the email for the free powerline adapters despite having 3 v6 boxes and a customer for over 10 yrs since the nynex days

@virginmedia Still intermittent service on my “super fast” broadband running to 3 days this bad now....

@racheyroobo @virginmedia Had the same problem with this over the past few weeks... so infuriating 🙄

@virginmedia just spoke to your site tech team Re broadband and tv services, got told it will be a week before it's fixed. That's not good enough Problem my heating and water runs via wifi so what are we expected to do

@soniaagnew1 @Andy42Ward @lancspublib @HyndburnPolice @AccringtonNews @HyndburnCouncil @AmazingAccy @motonovofinance @virginmedia Most companies should do this to ensure they’re speaking to the account holder before discussing accounts. I’d rather they did than potentially give any of my info out. I hang up and call back on a number I source separately to make sure it’s not a vishing scam when I get calls

@virginmedia just paid £4.49 to rent Oceans 8 and on both Tivo boxes we have the picture is impossible to watch with it pixelating in big clumps. Both boxes work fine on normal tv. Help! And I don’t want this film charging to my account!

@virginmedia But it wasn’t ordered that’s my point and obviously you can see nobody watched it so yes I do want to make a complaint

@virginmedia She said she wasn’t willing to help me or investigate I told her it’s need looking into as she could clearly see I didn’t watch the fight it was 4am in the morning, told her to speak to someone but she said no, she blamed family members without investigating,disgrace @virginmedia

Absolutely disgusted with @virginmedia charging me for a fight that I didn’t not even buy or watch, they accusing me of watching the canelo v Ggg fight and I didn’t even watch it with them. Disgusting attitude by customer services based in India

@Simply_Copper @virginmedia It a joke, I’ve tired to ring them about it but after being on hold for 10minutes with stupid hold music I lost the will to live!!

@virginmedia Do you think you could shed some light on my problem please because we’re getting increasingly frustrated with issues & it’s only been a short time that we’ve been back with @virginmedia (not a good start)

@virginmedia No as apparently the fault my hub had no longer exists so that’s why they were cancelled but I was never informed

@virginmedia customer service ain’t the best and there online chat adviser keep closing my chats. So annoying

@virginmedia Hi we had 2 new v6 boxes installed but the guy didn't give us the remotes he just left us with the originals so now can't reset tivo box which has a fault code 7400(no thumbs up or down)

@virginmedia Yes both. Having looked at the network log for just today there are lots of entries. 3 main problems are- RCS Partial service. Lost MDD timeout and No ranging response received.

The worst part is, @virginmedia are the ones that called ME to offer me new channels on offer...& yet they’ve messed me over and charging me more than what was offered on the phone, & refuse to put me back to my old package. Can’t believe the appalling levels of customer service.

@Nickhalo01 @virginmedia I’ll I need is a reliable, ‘always on’ service. The number of times I’ve used up my monthly mobile data allowance while streaming content because the WiFi has dropped out...💥🤬🔫

@virginmedia so I cancelled my contract in April. Still being billed. Sent in a complaint. Was phoned by your team. Asking for the wrong person and account. Please sort it out.

@SwamiBaracus @virginmedia Another happy customer i see @TomMockridgeVM @richardbranson @Ofcom dude they do the same to everyone. And the worst is their CEO doesnt even have the courtesy to respond. My complaints been live for 34 days & counting! #virginmedia

@virginmedia Well check the tweet I just sent you. This is just laughably awful.

FURIOUS with @virginmedia, they’ve just lost a loyal customer. Lied to me on the phone about pricing & packages, & when I called to complain, had no answers, & purposely kept me on the phone for 45mins till 8pm when their customer services close so they won’t have to answer me.

@virginmedia He has ...... no help!!!... shockin.. poor customer service!!

@Si_EFC @virginmedia 😳😳😳. Absolutely shocking that. I put the phone down. They will still want the £££ each month though

@virginmedia And... they have replied to the team requesting the box... being fobbed off and told to ignore the emails!.. BUT, they are still being bombarded with them. ! No help whatsoever.

@virginmedia Just gave it a call and there is no fault in the area. Only dodgy in my house. Have recently had a booster sent to me. This unfortunately didn’t improve the service