Is Virgin Media having an outage in Great Harwood, Lancashire, England?

@SkyUK If you can guarantee the internet speed then I will switch in a heartbeat @virginmedia have had countless opportunities to fix it but can’t, if you can get one of your sales people to contact me that would be great I am based in Derby Derbyshire

@SkyUK Ha. Nice sniping. I’ve got a lot of time for that. However, we left you because of the same problem and it didn’t get fixed. I hope @bt_uk can help, or we might be off to @virginmedia @TalkTalk or @Plusnet

@STB_r_o_w_n_ @virginmedia Top marks for customer service 👍🏻

@virginmedia I’ve been with you over 11 years to be dismissed when I need you to actually fix my problem, no1 go with virgin they’ve gone very downhill over the years, customer service isn’t like it used to be. 😡😡😡😡

@virginmedia Been given 2 pence for loss of service, 3rd time now in just over a month. No internet no services for over 12 hours yesterday, your cust services gave us that as a sorry. Services are getting worse

@virginmedia at least sky replied to me, more than you have Re a 2 pence payment for no internet, no tv for the 3rd time with same problem. Looks like it's time to change

@virginmedia No service for the 3rd time in 3 months, your customer services are so kind. Got 2pence for loss of service. Absolutely unreal

@virginmedia It’s still not working, we have checked online and it says no issues. Rung up and it highlights there’s and issue on our area and then we getting up on!

@virginmedia Done this and it said there was no problems restarting the box in 10 minutes. We are still left with no internet

Typical, @virginmedia is down when all I want to do is get cosy and watch @NetflixUK 👎🏽😢

@virginmedia only getting 14.2 mbps on the ps4 is there a problem in the M26 area and I'm supposed to be on vivid 200

@virginmedia disappointed that we didn't get the email for the free powerline adapters despite having 3 v6 boxes and a customer for over 10 yrs since the nynex days

@virginmedia Still intermittent service on my “super fast” broadband running to 3 days this bad now....

@racheyroobo @virginmedia Had the same problem with this over the past few weeks... so infuriating 🙄

@virginmedia just spoke to your site tech team Re broadband and tv services, got told it will be a week before it's fixed. That's not good enough Problem my heating and water runs via wifi so what are we expected to do

@soniaagnew1 @Andy42Ward @lancspublib @HyndburnPolice @AccringtonNews @HyndburnCouncil @AmazingAccy @motonovofinance @virginmedia Most companies should do this to ensure they’re speaking to the account holder before discussing accounts. I’d rather they did than potentially give any of my info out. I hang up and call back on a number I source separately to make sure it’s not a vishing scam when I get calls

@virginmedia just paid £4.49 to rent Oceans 8 and on both Tivo boxes we have the picture is impossible to watch with it pixelating in big clumps. Both boxes work fine on normal tv. Help! And I don’t want this film charging to my account!

@virginmedia But it wasn’t ordered that’s my point and obviously you can see nobody watched it so yes I do want to make a complaint

@virginmedia She said she wasn’t willing to help me or investigate I told her it’s need looking into as she could clearly see I didn’t watch the fight it was 4am in the morning, told her to speak to someone but she said no, she blamed family members without investigating,disgrace @virginmedia

Absolutely disgusted with @virginmedia charging me for a fight that I didn’t not even buy or watch, they accusing me of watching the canelo v Ggg fight and I didn’t even watch it with them. Disgusting attitude by customer services based in India

@Simply_Copper @virginmedia It a joke, I’ve tired to ring them about it but after being on hold for 10minutes with stupid hold music I lost the will to live!!

@virginmedia Do you think you could shed some light on my problem please because we’re getting increasingly frustrated with issues & it’s only been a short time that we’ve been back with @virginmedia (not a good start)

@virginmedia No as apparently the fault my hub had no longer exists so that’s why they were cancelled but I was never informed

@virginmedia customer service ain’t the best and there online chat adviser keep closing my chats. So annoying

@virginmedia Hi we had 2 new v6 boxes installed but the guy didn't give us the remotes he just left us with the originals so now can't reset tivo box which has a fault code 7400(no thumbs up or down)

@virginmedia Yes both. Having looked at the network log for just today there are lots of entries. 3 main problems are- RCS Partial service. Lost MDD timeout and No ranging response received.

@virginmedia Same webpage whether it be on desktop/mobile for checking network status

@virginmedia You having problems in BB10 area? Internet constantly dropping and upload and download speeds shocking

@virginmedia is the service down in the M26 area no wifi all day

No internet, phone line or TV, and one hell of a grumpy gf on maternity leave, all thanks to @virginmedia and their shocking service, bet @richardbranson didn’t have issues..... he’s probably with @SkyUK though to be fair.

@virginmedia I’m trying to register and login to the virgin media store to buy some films but it won’t let me. Any idea why?

@virginmedia disappointed. 3rd visit from engineer today but yet again np installation despite assurances from pre-install team. Contract signed nearly 2 months ago. Pls help!

@virginmedia I’ve literally rang 3 times to cancel my contract with you and I’ve been told different things every time. I don’t know what’s going on and if it’s even been cancelled, I’ve heard nothing back

@virginmedia bad do when I use most of my mobile data in my own home due to the shocking WiFi we pay avoid £80 for

@virginmedia The fact that you agree I’ve received shit service and your complaints team do too is worth more than £5 a month you know how bad you are you accept it but you’ll not make it right GREAT WORK

@virginmedia 4hours worth of call hung up on endless amount of times wrong solution given x amount of times and you ring me and offer me a £5 a month discount #SHOVEIT ON MY WAY BACK TO @SkyUK asap

@virginmedia Appreciate your help, but it's too late. Most regularly called number last few months was Virgin technical support. That's a bad sign.

@virginmedia I've spoken to the Virgin technical support team more this month than some of my own family. At what point is it just not worth it anymore? Had home visits, spoken to people in the UK, in India, the only person I haven't spoken to is @richardbranson I think. Then price increase?

@virginmedia A "free" service that is required to fix a sub-standard product for to even work. Coupled with the fact that you receive txt messages telling you it's fixed, only for it to continue to not work cobsistently for months. Shambles.

@ColinRoyW @virginmedia Because they're bandits. Changing asap to Sky. Had no problems with them. We shouldn't have changed.

@virginmedia I'll believe it when i see it. Customer service so far has been incredibly shit. Probably the worst company i have dealt with if im honest. Very very disappointed with you #didntsignup @virginmedia @Virgin @richardbranson

@virginmedia I havent had any response apart from acknowledging my complaint. How am i supposed to know what will happen regarding my complaint? If it wasnt for me ringing, i wouldnt have had any communication from you. Disgusting.

@virginmedia just want to discuss renewing subscription, thinking twice after this evening service

@virginmedia can I just take one channel off my package or do I have to move down to the next package if I want to remove?

@virginmedia 10 days later and issue still plaguing my connection, I have been assured a new box will hopefully resolve issue but the service has been shocking to say the least!

@virginmedia @BrianLinny Well the current update, as supplied by text this morning is: “Hi, it's Virgin Media. We've put your service visit on hold while we investigate a network problem affecting your services. We'll update you when this is fixed.” #notgoodenough

@drjaylott1 @NevilleGaunt @AmandaRay02 @JolaBurnett @AdamRogers2030 @WondyAK @TmanSpeaks @akwyz @garyhgoodridge @nigewillson @digitalcloudgal @MeghanMBiro @sagerbob @imoyse @robmay70 @GarethPresch @ChrisJ_Pollard @loveGoldenHeart @vanillaweb @kashthefuturist @TonyRobinsonOBE @pokalope @MindFitLtd @DrJDrooghaag @KailashChandOBE @KenHerron Blaming others never solves our problems. I am sure now you tell me you are not blaming anyone but telling the truth #CheekyUmesh #virginmedia #Leadership is all about living breathing thinking abd solving problems.

@Prestonphonebox @LeylandTank @virginmedia @UKTV Their answer to our Internet constantly running slow is log onto the 5G WiFi signal instead of the 2G which is total b@ll@x I usually end up using 4G on my phone as it's more reliable

@virginmedia why can’t I get a straight answer as to why 5G keeps disconnecting my devices? When forum shows others suffering similar problems???

@virginmedia why are you taking away channels and putting shit in their places #sortit or myself and thousands of other customers will go to sky

@dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

@UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

@ahmet67yilmaz @virginmedia You poor thing! That is very poor!

🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

@Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

@RebekahSeldon1 Looks like another pissed off virgin media customer

Virgin media actually sucks... all these random cuts to the internet just pissed man off

We are paying near on 40 a month just for Internet here and the service is poor @virginmedia. Had to disconnect the WiFi more than twice in 20 minutes

@virginmedia your Internet service is awful and overpriced.

@virginmedia useless once again. Get through to your CC to advise there is ANOTHER fault on my line and people in my area are also affected. No one is able to help or even raise it as a fault. Beyond a joke.