Virgin Media Outage Report in Great Harwood, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great Harwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Harwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Great Harwood, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Rossendale District, Rochdale, Accrington, Bury, Leyland, Blackburn, Burnley and Clitheroe.
| City | Problem Type | Report Time |
|---|---|---|
 Rossendale District |
Total Blackout | |
| Rochdale |
Internet | |
| Rochdale |
Internet | |
| Rochdale |
Internet | |
| Accrington |
Wi-fi | |
| Bury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great Harwood, England
Latest outage, problems and issue reports in Great Harwood and nearby locations:
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia As was promised (via, text, tweet and written correspondence!!) I have spent countless hours on hold to no resolve. I will await your promised call. Each day I don't receive said call/contact I will continue to demonstrate publicly how bad your customer services are..
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis
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Marie Hardman
(@MarieHardman13) reported
from
Clayton-le-Woods, England
@virginmedia is is anyone else having problems contacting Virgin media? The telephone 150 is engaged all the time and I can't get through to anyone online.
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Shigufta khan
(@Shigufta1) reported
from
Blackburn, England
@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Already tried this & the people who answer the calls aren't authorised to deal with it and so I get another promised phonecall which is never made!!! What are you going to do to rectify the problem that's been ongoing since November 2020?!?!?! @MartinSLewis #poorcustomerservice
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia I ranted & got nowhere. My wife got an engineer round and job sorted (V box on 2nd room) They don't care about customer service.
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Richard Hughes - TWM.News 🇾🇪
(@R1chardHughes) reported
from
Rochdale, England
Down here too in Manchester/Lancashire. #virginmedia
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Ruddy
(@srudd1992) reported
from
Leyland, England
@mrandmrsblandy @virginmedia I had the exact same issue last week, eventually put a complaint online and still nobody has been in touch from @virginmedia
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia No the light stays white on previous tests the operator said there is a problem and we will send an engineer but then a new hub arrived.
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Understood. As I said I will wait for what was promised and continue to highlight where virgin media fail to keep promises.
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?
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Ian Lumsden
(@ianlumsden) reported
from
Burnley, England
@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
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Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark1165
(@MarkC1165) reported
@DridgeJimmy @OffMyNoodles @virginmedia They have a text/WhatsApp chat 07533051809 which I use to contact them. Often quicker than the phone option. Doesn't excuse their shoddy customer service though.
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Jamie Davis
(@jamiewdavis) reported
@Gladdycool @virginmedia Thank you @virginmedia he has awful banter in his messages so luckily I haven't had to deal with it recently 👍🏼
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Gregg
(@defor_dog) reported
@virginmedia internet in WA4 been dropping out last 24hrs. Service status says everything fine, rebooted & reset Hub3 and still no better. Oh and it’s impossible to get through to you on the phone.. 🤪
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Ryan
(@tecnomobilegame) reported
@virginmedia Well I have been trying to contact the team but I keep getting disconnected after 30 minutes on hold. How am I supposed to cancel my contract please asap?
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What’s occurring?
(@s_occurring) reported
@OffMyNoodles @virginmedia They are totally ****. I will never use them again.
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Alan
(@zumodoki) reported
@virginmedia Why is it so hard to cancel! First call couldn't find my details, disconnected, Second call technical difficulty - Disconnected 3rd call now closed! Tried chat 4 hour wait sent to WhatsApp, Offered to recontract £4 cheaper, Said no, Passed to another department!
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steve
(@steve97345747) reported
@swanbertie @virginmedia They won't answer anyone as most people are trying to cancel worst media company out there
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Chris Wilde
(@ChrisWilde81) reported
@virginmedia I just don't want @virginmedia to claim that I didn't cancel in time. I have been trying to contact you to cancel for 2 days now. Although an apology is very much appreciated, I need to give a month's notice before leaving Virgin. Please could you suggest an alternative way.
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Andrew Colman
(@scuttyoftheyard) reported
@virginmedia Still, good job you hiked your package prices despite the savings we were promised after the O2 hook-up. Truly disgusting service.
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Jakey Wakey
(@Jakey_Wakie) reported
@steve97345747 @virginmedia Can't report fault, can't complain. Hmm still paying for poor broadband.2 weeks ago, 150 just advised to download Virgin connect app