Virgin Media Outage Report in Sowerby Bridge, Calderdale, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sowerby Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sowerby Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Sowerby Bridge, Calderdale, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Huddersfield, Liversedge, Oldham, Bradford, Cleckheaton, Dewsbury, Brighouse, Halifax, Batley, Haworth, Rochdale and Mirfield.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Huddersfield |
Total Blackout | |
| Liversedge |
Wi-fi | |
| Leeds |
Wi-fi | |
| Leeds |
Internet | |
| Oldham |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Sowerby Bridge, England
Latest outage, problems and issue reports in Sowerby Bridge and nearby locations:
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charlotte griffiths
(@charlottegrifff) reported
from
Dewsbury, England
@comparemkt_care hi, i ordered a wifi package with virgin media through you yesterday and part of the deal was a £75 amazon gift voucher but i’m yet to receive it. can you help 😌
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia Still not resolved. I need to speak to someone not spend 20 DAYS getting nowhere ???? What am I paying for ?poor service rubbish wifi connectivity and nil customer service !!!!
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Andrew Howard
(@pheniusfreak) reported
from
Wibsey, England
@virginmedia why’s it taking so long to get through to customer services, almost an hour now and not even a courtesy ‘your call is important’ message, broadband been intermittent all week and need it sorting now, #hadenough
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Doug Clark
(@_DougClark) reported
from
Halifax, England
@virginmedia I’ve tried that and there has been no answer. After 40mins on hold I got cut off? It’s incredibly frustrating. Can you at least pass on to the relevant dept. That there is a serious issue in HX2?
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Nichola Atkinson
(@nichola109) reported
from
Halifax, England
@virginmedia All day/night service keeps dropping out! I’m running my phone on 4G been like for four days now and I’m working from home which is no good. Please can you sort it? It’s intermittent all the time. You send someone out and it’s ok for a while then it goes down again.
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia I cannot get into my email account it needs to be changed and have tried your text service for weeks and I am getting no where ? Very frustrating and annoying.
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Doug Clark
(@_DougClark) reported
from
Halifax, England
@virginmedia Still bad - have done that. You know about the issue it seems but it hasn’t been sorted in 6 days! Have rang twice, 20 & 40 min hold before line drops. Can you advise me what is being done?
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia going from bad to worse, trouble with new Hub 4, now tried for two days to get engineer to attend and sort out the faulty phone line for an elderly. & vulnerable relative, appallingly bad customer service, all they do is blame Covid. They are a complete disgrace!
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James Brook Photography
(@jaymzzb) reported
from
Brighouse, England
@virginmedia any idea of when service will be up and running again? It went down last night at midnight for maintenance and is still down? HD6 area.
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Tim
(@Bradders23Tim) reported
from
Wilsden, England
@virginmedia Yes, it tells me everything is fine when it's not, so I've lost faith in it. I have a booster upstairs & downstairs so really shouldn't be having these issues. Also had router replaced (still version 2) & that hasn't solved it.
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Raivis Olehno
(@RaivisOlehno) reported
from
Middleton, England
Really bad customer service from @virginmedia . Was told that manager will call me within 1 hour. As expected, nobody called. Overcharged me and refusing to refund.
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Professor Emeritus Kevin Hylton PhD
(@KevinHylton1) reported
from
Leeds, England
@virginmedia @debzholmric I’ve spoken to ...7(!) of your customer service staff this evening. 2 dropped the call, most passed me on. None resolved a simple mobile phone issue. This last one (7.44pm) has ‘gone to consult a co-worker...’. (Complete silence now 59 mins in) What kind of service is this?!
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia Hi thanks for trying to help, much appreciated. As you suggested I downloaded the Virgin Connect App but that relates just to Hub 3 not the latest Hub 4 that we have now been given. All Ok now though with the exception of the Teckin WI-FI plugs which will not connect?
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Doug Clark
(@_DougClark) reported
from
Halifax, England
@virginmedia When I do the service/equipment diagnostic check - it confirms it’s not my equipment and says it is an intermittent issue affecting customers in my area - and that you are working on it? But it hasn’t got better.
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Shane Kavanagh
(@urbancool) reported
from
Huddersfield, England
@virginmedia new equipment delivered. Old equipment deactivated. New service doesn’t work. 90+ min call to support to be told someone will come back to me within 21 working days. TWENTY ONE WORKING DAYS and I’m paying £84 a month for what exactly?
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Doug Clark
(@_DougClark) reported
from
Halifax, England
@virginmedia are you aware of issue in HX2? Been bad for a couple of days - tonight it’s impossible!
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Doug Clark
(@_DougClark) reported
from
Halifax, England
@virginmedia Ok - we’ll thank you for at least being someone at Virgin who has actually responded to me. It’s a shame you’re not set up and equipped to help.
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Fahim Ali
(@alifahim009) reported
from
Oldham, England
@virginmedia It says no issue and so no fix time. There's 4 of us unable to do our jobs and work because of this. Thank you for replying
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia You cannot try to say that leaving an elderly vulnerable person in their eighties for so long without a telephone is acceptable, nor is trying to make COVID an excuse. @virginmedia are failing in their responsibilities. Hub 3 worked fine Hub 4 will not, poor tech by you?
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia I’m trying to contact someone I’ve been hanging on the phone an hour now . I don’t think this is good customer service ????
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Julie-Ann Adams
(@jamiecarra) reported
@virginmedia Hmmm ! Just to let you know that having dialled 150 as usual on my mobile to discuss the £12.00 increase to my package, I don’t want to download an app or have my call ended- I’d like to speak with someone?!! What an awful customer service experience !
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Connagh Smith
(@C0NN4GH) reported
@Blinkfan180 @virginmedia Going on 8 days here (WF2.) Customer support are as useful as a chocolate teapot.
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Fabiana Balasco
(@FabianaBalasco) reported
@virginmedia Yet again I’m having issues and no one can help me. I do not owe the money you are trying to take. Can you DM me for my contact details I would like someone to call me.
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Constable Chaos
(@ConstableChaos) reported
@virginmedia I've just got off the phone and yes, landline only .. complaint number 39101817 .. but we still have a vulnerable customer who you claim you can do nothing about until Wednesday earliest ... and they refused to put me through to a supervisor or Complaints Desk
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Constable Chaos
(@ConstableChaos) reported
@virginmedia None.of which excuses the fact you have failed to look after an elderly vulnerable customer, that your Customer Care team are beyond incompetent & have no idea about your own Priority Repair Scheme for vulnerable customers, nor were they prepared to try and resolve your mistakes
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Robotnik
(@robotnikhottake) reported
@x_EmilyH @virginmedia I’ll save you from hassle, virgins had to hire contractors to fix it and order parts from over seas no internet until mid next week don’t waste your time with this stupid lying virgin account
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Leah
(@LeahDawn98) reported
Wow @virginmedia I have just received the worst customer service I have ever experienced.Given price offer then 20min later when I phone back that offer is supposedly no longer possible.Asked to speak to supervisor and told I can’t because she’s got too much paperwork to do! WTA?
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Dave
(@dbibb1328) reported
@twopointslost @virginmedia About what I would expect. I'll make the complaint but realistically it will be just shouting into the void. Or another automated reply like when you try to phone up.
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Dave
(@dbibb1328) reported
@virginmedia Hi I understand it's only an estimate but a week of extensions I thought you might have been able to calculate an accurate estimate by now. Over 1 week downtime is not good enough. What kind of service is this supposed to be? Don't care that you compensate. I want internet
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E
(@E83935628) reported
@virginmedia How do I go about getting a resolution for being mid-sold on the package I purchased through yourselves then? You’ve clearly offered a service you can’t provide and now I am stuck paying for an unusable Netflix account