Virgin Media Outage Report in Maesycwmmer, Caerphilly County Borough, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maesycwmmer, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maesycwmmer and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Maesycwmmer, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Ferndale, Pontypool, Cardiff, Cwmbran, Newport, Caerphilly, Tonypandy, Blackwood, Pontypridd, Abertillery and Blaina.
| City | Problem Type | Report Time |
|---|---|---|
 Ferndale |
Internet | |
| Pontypool |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cwmbran |
TV | |
| Newport |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Maesycwmmer, Wales
Latest outage, problems and issue reports in Maesycwmmer and nearby locations:
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Rob Knowles
(@robkbangor) reported
from
Cardiff, Wales
@virginmedia we would like to cancel our contract with you but your website is sending us round in circles and it’s impossible to get through to your call centre. You’re taking advantage of the lockdown to rip people off!! 🤬
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Good luck @virginmedia must have the worst post sales customer service in the known universe
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Leigh Hawkins
(@leohawkins123) reported
from
Cardiff, Wales
Once again still on hold from @virginmedia 24 mins takes the piss, to make a complaint the fact we have 1 of there team phone us 4 times a day for the same thing over a week,come on @virginmedia I know you need to promote your packages but 4 times a day for a week. Pls answer 📞.
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Nichola-Louise 💞🏴💞
(@nicholasmith6) reported
from
Cardiff, Wales
@ofthesaintsUK @AmazonUK @AmazonHelp Are ur supplier @virginmedia by any chance because my connection has been awful x
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Pentwyn & Llanedeyrn Pickers
(@PentwynP) reported
from
Cardiff, Wales
@virginmedia @WeAreOpenreach @cardiffcouncil @LornaLwyl @Keep_Wales_Tidy I believe this particular one is openreach, just highlighting this is an issue with both companies. One volunteer has previously written to virgin media posting spent wiring with the letters, but this issue it seems is not being addressed adequately across the whole of the UK
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Nige
(@niamunna1) reported
from
Newport, Wales
@Nyge_79 @virginmedia Same here. Abysmal service. I'm often in a Zoom with 40 other people and I'm the only one who drops out.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
Can’t wait until our @virginmedia contract comes to an end the worst broadband product and with genuinely the worst customer service - avoid always
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Dan Williams
(@dlrwills) reported
from
Cwmbran Central, Wales
@virginmedia Internet is terrible lately. Good job I have mobile data otherwise I’d be living in the dark ages.
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Phoebe
(@Phoebe98935634) reported
from
Cardiff, Wales
@virginmedia the state of your customer service is appalling. Your sales team pick up within 2 seconds but can’t get hold of ANYONE in troubleshoot for 2 days #Disappointednotangry #richardwhatyoudoing
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Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@rupinjapan @virginmedia I've lost my connection tonight myself. Guessing it's a network wide issue tonight
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Wyn Emanuel
(@WynfordE) reported
from
Cardiff, Wales
@virginmedia I have done everything you have asked me to do regarding my security issue. I have responded to your texts as requested. But you never respond as you say you will. Meanwhile, more letters and texts arrive. It is futile.
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🦋Laura 🦋
(@ItsLau_xo) reported
from
Cardiff, Wales
So we pay over £100 a month for full @virginmedia package and fastest Internet going, but is it so so bad. It keeps cutting out all the time or going slow.
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Mike Anthony Moreno
(@TheMMEvent) reported
from
Cardiff, Wales
How awful is the @virginmedia advert, the one with the kids singing. Use auto tune next time
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@virginmedia is there a problem with service? online service status says no issues in area but phone and internet all down?! Been a few hours now.
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Kita Williams
(@KitaW) reported
from
Newport, Wales
@virginmedia No. And we have called so many time and reset the box. Had 3 new computers from work so the issue is you! My broadband is frankly ****!
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Lynne Reynolds
(@msrupertbear) reported
from
Cardiff, Wales
@matyd88 @virginmedia Not great service at all.
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@DafyddCCFC @BBCWalesNews @CardiffCityFC Virgin Media sticking fibre cables down mate
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Chris A. Stott aka Taffie Baggie
(@TaffieBaggie) reported
from
Cardiff, Wales
@EmmaKlieve @virginmedia Heard there was an outage today from my complaints handler as I'm 6 weeks into investigations in why my hub still failing.
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Nige
(@niamunna1) reported
from
Newport, Wales
@virginmedia If I dont have a response in 48 hours to my formal complaint made a month ago, I will be cancelling my service. Ref number is COM104057176.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Roberts
(@MikeRob76318520) reported
@virginmedia @virginmedia is terrible, don’t go anywhere near them. They will bully you into paying fees you don’t owe - think there is a big story coming out about this soon
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Nineteen79
(@Nineteen791) reported
@virginmedia But I just logged my complaint with you here. So can you please help me. And saying 'frustration and inconvenience' is patronising. I have real anxiety and my family real distress from all this
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HoggGoblin
(@HoggGoblin) reported
@virginmedia @Mandyped1007 Sorry to hijack your conversation but assume my issue in BR3 is the same. Fault reference number 7065282. Ongoing for weeks and services now essentially unusable. Only option to WFH tomorrow is to hotspot my phone.
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James Harrison
(@JNH77) reported
@virginmedia I “upgraded” my broadband with you at the start of December. Are you suggesting there has been a local broadband issue for 4 months? I suspect you’d have heard about that by now.
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Toby Asker-Browne
(@TobyAskerBrowne) reported
@virginmedia I think now every time we get a call from you after this I'm going to be enormously rude to you on twitter! Speak soon! Tx
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Claire Kelly 🇮🇪🏳️🌈
(@CallaKell) reported
@VirginMediaIE The service in my area is down. Rang helpline - not working on bank holiday Answer service gives a number to text Text sent Nothing Disgraceful service #VirginMediaIE #VirginMedia Still turning on/off, plugging/unplugging Ongoing issues. HAD ENOUGH 😠😠😠
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Toby Asker-Browne
(@TobyAskerBrowne) reported
@virginmedia COMPLAINT!! We are getting multiple spam calls from the following numbers 01253 260612
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Mike Roberts
(@MikeRob76318520) reported
@virginmedia terrible, just terrible
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Topic Thunder
(@Welly1906) reported
@virginmedia Already called, Strangely I’m being passed from team to team because no one has an answer as to why I’m being charged the full amount yet there has been an outage in the area since last May???? So that’s the situation nothing else to be looked at
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Martin
(@realmartinmayne) reported
@virginmedia Thanks BUT I spent ages into them the other day. No issues when they ran checks bit no explanation why I'm getting 10% of what paying for. Even ended up paying more for a 'boost' which made exactly zero % difference! I've exhausted all that ..