Virgin Media Outage Report in Copmanthorpe, City of York, England

Problems in the last 24 hours in Copmanthorpe, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Copmanthorpe, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Copmanthorpe, England

The most recent Virgin Media outage reports came from the following cities: York, and Wetherby.

City	Problem Type	Report Time
York	Phone	6 days ago
York	Wi-fi	26 days ago
York	Internet	27 days ago
York	E-mail	1 month ago
York	Internet	1 month ago
York	Wi-fi	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Copmanthorpe, England

Latest outage, problems and issue reports in Copmanthorpe and nearby locations:

• 
  Richard Bridge (@richardbridge1) reported 3 minutes ago from York, England

  @virginmedia since I have moved to you 2 months ago, my TV service has been poor and broadband speed not as promised. This is despite a no of lengthy phone calls. Before I issue formal complaint please can I ask you contact me to resolve Thanks cc @MoneyTelegraph

• 
  Guy Rushworth (@dreadedwhisky) reported 4 minutes ago from York, England

  @virginmedia Thanks for the response. As far as I’m aware I can’t text you so you can run diagnostics. I also can’t call you free. As my phone won’t connect with your network all of a sudden. The phone is fine as the SIM card I had to buy to keep working is having no issues.

• 
  DrMJJ (@DrMJJ) reported 7 minutes ago from Wetherby, England

  Well...an entire day of no internet connectivity today after ‘planned disruption due to network improvement engineering’ yesterday by @virginmedia. Amazing. 20min onhold to be told by support that my router is offline...thanks but that’s what the status lights are for. #shite

• 
  Gergo Ragalyi (@GergoRagalyi) reported 9 minutes ago from York, England

  @virginmedia I called and they said they try to fix the problem couse it's local problem. So i had true, bit i already don't care couse i ****** up. I wated my time and my money because of this. And you always doing like this every f*cking week

• 
  Geoffrey Armstrong (@Gaarmstrong318) reported 9 minutes ago from York, England

  @virginmedia I’ve lodged another complaint for this, not entirely convinced you will fix the issues. Being force to fought up for extra CPE in order to make your piss poor service to work is frankly disgusting

• 
  Gergo Ragalyi (@GergoRagalyi) reported 10 minutes ago from York, England

  @virginmedia Yeah, it said same to me as well, but the problem not in my house. I said : nobody has internet connection who use virgin media in the street! I asked them!

• 
  Gergo Ragalyi (@GergoRagalyi) reported 20 minutes ago from York, England

  @virginmedia I don't need for this, how i told the problem not in my house. There is the problem, there is the postcode, the rest is your job

• 
  Geoffrey Armstrong (@Gaarmstrong318) reported 21 minutes ago from York, England

  @virginmedia so pissed off with you now, had a call from your complaints department that ended up with your staff member being RUDE and AGRESSIVE with me! Seriously what ********!

• 
  Andrea Simon (@AndreaLSimon) reported 26 minutes ago from Staveley, England

  @virginmedia I just get a recorded messsge saying we have a complex issue engineers are dealing with in the LS18 area and would I like text messages, which I have signed up for but nothing has come through since Thursday! Still no TV or internet! 4 days later 😡

• 
  Emma Puckrin (@lfcemma) reported 28 minutes ago from York, England

  @virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60

• 
  Gareth 🇪🇺 (@fogey) reported 28 minutes ago from York, England

  Dry weather: good internet service Rain: internet fails Rain stops: internet back up again @virginmedia “Our service is working fine.”

• 
  Matt W (@WMattitude84) reported 29 minutes ago from York, England

  Email from @virginmedia saying my bill going up by £3 a month when I’ve had zero service for 28 hours and counting and no service for 10 days of the last month!! Great!

• 
  Geoffrey Armstrong (@Gaarmstrong318) reported 29 minutes ago from York, England

  @virginmedia well done virgin, moved into new house you come to do the setup and it’s not working right. What a sodding surprise!

• 
  Chris tovey (@christ1167) reported 32 minutes ago from York, England

  @virginmedia On the forum one person states: I've rang 150 and have been told that Virgin Media block access to this site which I can't believe given its just a bicycle retailer but I couldn't get any further with that on the phone.  There is are more issues mentioned Kind regards Chris

• 
  Gergo Ragalyi (@GergoRagalyi) reported 33 minutes ago from York, England

  @virginmedia Yes i did everything. Still no connection for nobody in the whole street. Sorry couse i couldn't fix it i am not engineer.

• 
  Gareth 🇪🇺 (@fogey) reported 39 minutes ago from York, England

  20 minutes and counting on hold because I have to be “transferred to the department that can close accounts.” And @virginmedia are “disappointed” that their appalling customer service is one of the reasons I am closing my account.

• 
  Chris tovey (@christ1167) reported 41 minutes ago from York, England

  @virginmedia Paying too much. I can't get through by calling 150 on land line get bored after 1 hours and 27 mins of waiting. I want to stay with virgin media as all I watch is eurosport. Help please😁👍

• 
  Guy Rushworth (@dreadedwhisky) reported 43 minutes ago from York, England

  @EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.

• 
  Geoffrey Armstrong (@Gaarmstrong318) reported 51 minutes ago from York, England

  @virginmedia I saw the disclaimer. What is really shocking is I’m having to have this out publically with you. Your offshore call centre is not fit to diagnose issues. Every times I’ve called with a major fault I’ve been told there is an area fault and to wait for it to be fixed.

• 
  Gareth 🇪🇺 (@fogey) reported 55 minutes ago from York, England

  I’ve been phoning tech help for years about this, and NOT ONCE have they said that my broadband has been throttled due to over use. Up yours, Virgin Media. 🖕

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Usman Anjum (@dr_usmananjum) reported 3 minutes ago

  @virginmedia 7 hours on your web chat, 1 hour on the phone, two complaints and still no resolution. £120/month being paid to you and you still cant supply the services as agreed. #Time #timewasters #breachofcontract

• 
  Leanne Ivison (@IvisonLeanne) reported 6 minutes ago

  @virginmedia Thank you it appears to be working now so I’ll check everything’s as it should be and then cancel the engineer👍🏻

• 
  Andy Bethell (@andybeth79) reported 8 minutes ago

  Nothing amazes me more than the level of incompetence and ineptitude of Virgin Media Customer Services. They are an absolute shambles @virginmedia

• 
  Riyami (@Riyami95710293) reported 10 minutes ago

  @virginmedia Yes, I have tried checking there. This is what I mean, everyone I talk to at VM tell me to x and y. No one steps up to take accountability and fix the problem for me.

• 
  Riyami (@Riyami95710293) reported 14 minutes ago

  @virginmedia Yes I did, over the phone. I was never given a reference number and still no response. It’s never easy to get hold of VM customer services. Firstly the waits are long, then you’ll have a bad line / or it cuts halfway of the call or it’s someone who can’t communicate in English…

• 
  Lee (@Smig3108) reported 16 minutes ago

  @virginmedia Construction?? Do you again know something that I don’t? Sometimes you should just keep quiet. I find that’s best when to open my mouth I am only going to compound the issue. Virgin are done as far as I am concerned. A global communications company that can’t communicate.

• 
  Scott Fryer (@steelhead31) reported 16 minutes ago

  @virginmedia Have been without internet and TV for 36 hours in S608AD,the status and fix time keeps being extended and I have now missed 2 full days of work as a remote worker.

• 
  Julie Carney (@JulieCarnage) reported 17 minutes ago

  @virginmedia Thank you. Yes I have always had the app, it now says it cannot find me, I try to reset and don’t get the email or anything. (But I’ve been a customer with these same details for years). Is there any online or WhatsApp help? I cannot call as I have no data.

• 
  Con (@CrAZyCoN5o0) reported 19 minutes ago

  @virginmedia No. Sometimes I get "We are unable to scan at this time" or I just get a big yellow exclamation mark with a message saying "there is a error in your area, our engineers are working on it" ... Same when I call, no time or date, just a "this is a complicated issue" ...

• 
  tez sykes (@terrysykes53) reported 19 minutes ago

  @virginmedia No. Error message is c133. I have turned the box off and on again numerous times it is still the same. Says cannot connect to virgin media service