Virgin Media Outage Report in Chapel-en-le-Frith, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chapel-en-le-Frith, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chapel-en-le-Frith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Chapel-en-le-Frith, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Buxton, Ashton-under-Lyne and Hyde.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
TV | |
| Manchester |
Internet | |
| Manchester |
Wi-fi | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Stockport |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Chapel-en-le-Frith, England
Latest outage, problems and issue reports in Chapel-en-le-Frith and nearby locations:
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GeordieManc
(@geordiemanc70) reported
from
Manchester, England
@virginmedia @Kabatan7 @CISASUK Cheaper to compensate the few that can be bothered to take the complaint process all the way than to provide a service where loyal customers don't feel taken for granted and ignored. 2/2
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Aron Pearson
(@R3d_Nemesis) reported
from
Poynton, England
@virginmedia Today and last week and the week before that and so and so on!!! They either say “we will call you back” they never do!! or “the cheque has been sent” it hasn’t !!! You are causing so much distress to my grandparents #ripoffBritain #ofcom @karent161270
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
Nice to see @virginmedia have just won keeping their customers waiting longest on phone- **** customer service do not use them
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
@virginmedia We are due to have a new cable fitted outside as we have had months of issues which I have contacted virgin about regularly leading to an engineers visit. The engineers suggested updating our boxes and getting some pods to assist with signal- just ring up. Which I did no good
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GeordieManc
(@geordiemanc70) reported
from
Manchester, England
@virginmedia @Kabatan7 Oh bollocks. You gave me the same "busier than normal" line in January. Hopelessly understaffed "customer service" for all of the last 10 years. That's why you didn't remotely challenge my case with @CISASUK, just paid compensation. 1/2
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Rebecca Fairclough
(@BectoriaF) reported
from
Manchester, England
@virginmedia Both the website and that phone line said there are no issues but it’s not working and our IT dept have said it’s a @virginmedia issue.
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
Mis-sold and given wrong advice. And now sending threatening letters for a mobile hub we used for 28 days while waiting for our wifi service from Virgin Media. Threatening to send us to a debt collection agency is a complete disgrace. @ThreeUK how do you sleep at night?
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
@virginmedia really upset regards service as a long-standing account holder,had problems for months found out old ntl cable problem connection outside- need to update TiVo boxes and need pods as mentioned by engineers- ring up no help !!!!
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Tanvir Hamid 🏴🇧🇩🇬🇧🇪🇺🔴⚪️⚫️🐝
(@TanvirHamid1982) reported
from
Manchester, England
If @virginmedia are reading, #M14 area of #Manchester seems to have #wifi connectivity issues as I'm trying to watch something on my phone 📱& the stream keeps freezing & rebooting.
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Christine C
(@Conuggy) reported
from
Manchester, England
@virginmedia how many days without WiFi before I get real help it’s M11 MCR it’s been 3 days now .. only had it back for 3 weeks prior to that it was off everyday for hours for roughly a month it’s driving me INSANE because there’s NO REAL people to speak to gotta go work now!!
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Christine C
(@Conuggy) reported
from
Manchester, England
@mouthwaite @EE Virgin In particular are absolutely awful I’ve been paying full whack for fast BB yet it’s off more than it’s on so infuriating especially when you’re attempting to work from home! Absolutely poor service all round from Virgin media
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Paul Barber
(@Barber1Paul) reported
from
Stockport, England
@virginmedia Thank you @virginmedia for completely ignoring issues and directing me from helpline to Twitter to virgin community to then say need to ring the helpline- notice that you have also won the award of keeping customers longest on phone- will not be renewing my contract waste time
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Nico☀️
(@Neeeko01) reported
from
Manchester, England
Made a few mistakes in my life but changing to @virginmedia from @skytv has got to be the best slap in the face ever 11 hours of the final @PGATOUR and it stops recording hole 18 putting absolute shite service #NeverAgain
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Sarah
(@sarahmulli) reported
from
Manchester, England
@virginmedia 2nd Friday in a row the broadband in our area goes down for the entire day in M14.I’ve been tracking this and have registered loss of service AGAIN. Currently Hot spotting off mobile as WFH!Can someone pls advise what the issue is & what’s being done 2resolve ASAP?
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Kate McLean
(@katiem8y) reported
from
Poynton, England
@virginmedia we have invested in a new router as we’re having endless issues with yours but now we’ve got pixelated channels on the tv. Any ideas how we can sort? Thanks
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Sophie Reynolds
(@1sophiereynolds) reported
from
Cheadle Hulme, England
@virginmedia hi, I currently have no internet. I’ve ran a service check in my area and apparently it’s fine. I am WFH so need to get online immediately. Can anybody assist please?
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Diane Hilton-Wainwright
(@DianeHilton20) reported
from
Cheadle Hulme, England
@virginmedia why don’t you solve my intermittent internet problem and why do your chat people ignore me? Poor poor service . I will be voting with my feet .
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Aron Pearson
(@R3d_Nemesis) reported
from
Poynton, England
@virginmedia We are 7 months down the line, spoke them today and still not resolved. Will phone again 😞
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Victoria Harris
(@harris_group_uk) reported
from
Cheadle Hulme, England
@virginmedia It says no issues but the entire area has no Virgin Media.
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Kieran
(@Gkieran3) reported
from
Ashton-under-Lyne, England
@virginmedia my internet is consistently going down on tuesday evenings. What is going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ABabySeagull
(@ABabySeagull) reported
@virginmedia The issue is the account holder has dementia and Virgin operators will not speak to the husband (or us). They asked for Power of Attorney! Neither of them know the password.
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Mathieu Camus
(@MathieuCamus) reported
@virginmedia Yes... I'm aware of the service checker page, which isn't particularly helpful. It initially said an engineer was onsite and it'll sorted by 1.15am. It now says 4.15pm (wishful thinking?) and that an engineer is on the way? What is the issue?
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él 🕯 pinned!!
(@VAMPIREGUCCI) reported
not even being able to send a text on data is so **** I hate virgin media
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Nathan Fletcher
(@NFletch93) reported
@virginmedia The one time I did answer they said hi I'm calling from virgin media and then went to say how I could be on a better package or something along those lines. Other calls I've had answered by like a call screening service which asks them to say why they're calling but they hang up.
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Wayne
(@waynec40) reported
@virginmedia A complaint that’s been open 12 weeks. Yes you can help, please contact your Customer Support Team and ask them to call me. I know that won’t happen but worth another try
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Tom
(@Tommy_1972) reported
@virginmedia It’s back on now. There was some work going on at the top of my road by virgin media box. I reckon that had something to do with it. I’ve had no landline for over 3 days. When I checked my service status on your website it said that there was no reported issues in my area.
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Wayne
(@waynec40) reported
@virginmedia My fault is now resolved but my complaint hasn’t been and no one been in touch since. Appalling Customer Service but I won’t be resigning so I’ll just make others aware until my contract is up 👍🏻
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PK
(@paulkingston38) reported
@virginmedia @boostgaming I will be chucking your equipment in the bin considering you’re customer service agent can’t be bothered to call me back as he said he would.
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YA SARAT UL HUSSAIN
(@YASARATULHUSSAI) reported
@virginmedia I have been on phone for 2 1/2 hrs today for errors on billing and miss selling on my contract was dealing with supervisior who transferred me to retentions who could not help and Her manager Manager Mark refused the call. When I said I will record call she hung up
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Wayne
(@waynec40) reported
@virginmedia My complaint was about a faulty box and poor service. I was promised a call back from a Manager, and that was x3 so 3 Managers calls but still not had one! I’m not ringing no one, I’ve spent hours and hours on phone to Virgin, bout time someone called me. Or I keep posting 👍🏻