Virgin Media outages and service status in Chapel-en-le-Frith, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Chapel-en-le-Frith, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chapel-en-le-Frith, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Chapel-en-le-Frith, England
The most recent Virgin Media outage reports came from the following cities: Stockport, Macclesfield, Ashton-under-Lyne, and Buxton.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport
|
Internet | 9 days ago |
|
Macclesfield
|
TV | 19 days ago |
|
Ashton-under-Lyne
|
Internet | 20 days ago |
|
Stockport
|
Internet | 22 days ago |
|
Stockport
|
Phone | 29 days ago |
|
Buxton
|
Wi-fi | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chapel-en-le-Frith, England
Latest outage, problems and issue reports in Chapel-en-le-Frith and nearby locations:
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Nick Roper (@IamNickRoper) reported from Stockport, England@virginmedia can you get someone to contact me about Complaint reference: C-2503211445.
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Aron Pearson (@R3d_Nemesis) reported from Poynton, England@virginmedia We are 7 months down the line, spoke them today and still not resolved. Will phone again 😞
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Poe{t}ech (@Poetech3) reported from Bollington, EnglandMis-sold and given wrong advice. And now sending threatening letters for a mobile hub we used for 28 days while waiting for our wifi service from Virgin Media. Threatening to send us to a debt collection agency is a complete disgrace. @ThreeUK how do you sleep at night?
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exvista (@exvista_eamonn) reported from Stockport, England@virginmedia your customer service is appalling! After more than 20mins, I finally spoke to someone who confirmed an engineer had been booked. When I checked via chat today I was told no appointment had been made and after a further 30mins offered an appointment a week later.
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Kieran (@Gkieran3) reported from Ashton-under-Lyne, England@virginmedia my internet is consistently going down on tuesday evenings. What is going on?
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Pete (@shedleveller) reported from Macclesfield, England@virginmedia hi our phone line has been down since yesterday afternoon it's not to bad for me but have a few elderly neighbours who don't have mobiles and are relying on there landline could you please let me know when this will be fixed ?
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Wes Booth (@WesBooth) reported from Cheadle Hulme, England@virginmedia We're not prepared to spend hours on webchat we've wasted enough time this week on the phone and webchat and the tv service is still not working! Awful customer service and we are paying £££££ for a service we can't get!!!
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Josh The G4ymer 🏳️🌈🇬🇧 (@JoshTheG4ymer) reported from Ashton-under-Lyne, England@virginmedia Yes, all we get is a known outage, but been like this for 6/7 hours now. No word or updates have been given.
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Paul Barber (@Barber1Paul) reported from Stockport, England@virginmedia We are due to have a new cable fitted outside as we have had months of issues which I have contacted virgin about regularly leading to an engineers visit. The engineers suggested updating our boxes and getting some pods to assist with signal- just ring up. Which I did no good
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Victoria Harris (@harris_group_uk) reported from Cheadle Hulme, England@virginmedia It says no issues but the entire area has no Virgin Media.
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Sophie Reynolds (@1sophiereynolds) reported from Cheadle Hulme, England@virginmedia hi, I currently have no internet. I’ve ran a service check in my area and apparently it’s fine. I am WFH so need to get online immediately. Can anybody assist please?
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exvista (@exvista_eamonn) reported from Stockport, England@virginmedia Eventually. Very poor service. Your call centre staff are difficult to deal with. So disappointing as your broadband and TV are so good.
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Paul Barber (@Barber1Paul) reported from Stockport, England@virginmedia really upset regards service as a long-standing account holder,had problems for months found out old ntl cable problem connection outside- need to update TiVo boxes and need pods as mentioned by engineers- ring up no help !!!!
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Paul Barber (@Barber1Paul) reported from Stockport, EnglandNice to see @virginmedia have just won keeping their customers waiting longest on phone- **** customer service do not use them
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Kate McLean (@katiem8y) reported from Poynton, England@virginmedia we have invested in a new router as we’re having endless issues with yours but now we’ve got pixelated channels on the tv. Any ideas how we can sort? Thanks
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Paul Barber (@Barber1Paul) reported from Stockport, England@virginmedia Thank you @virginmedia for completely ignoring issues and directing me from helpline to Twitter to virgin community to then say need to ring the helpline- notice that you have also won the award of keeping customers longest on phone- will not be renewing my contract waste time
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Kate McLean (@katiem8y) reported from Poynton, England@virginmedia help needed with constant dropping out of internet. Very frustrating
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Diane Hilton-Wainwright (@DianeHilton20) reported from Cheadle Hulme, England@virginmedia why don’t you solve my intermittent internet problem and why do your chat people ignore me? Poor poor service . I will be voting with my feet .
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Aron Pearson (@R3d_Nemesis) reported from Poynton, England@virginmedia Today and last week and the week before that and so and so on!!! They either say “we will call you back” they never do!! or “the cheque has been sent” it hasn’t !!! You are causing so much distress to my grandparents #ripoffBritain #ofcom @karent161270
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Wes Booth (@WesBooth) reported from Cheadle Hulme, England@virginmedia Ok thank you and in the meantime I'll have to look elsewhere so I am able to watch BT Sport today because Virgin Media can't provide the service I'd like
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew 💙#FBIW 🏴🇪🇺 (@mramorgan) reported@virginmedia We've tried this before and all we get is we can't handle faults on this messenger service
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Gemma Matheson (@GemClaydon) reported@virginmedia website is so slow since the changes. Paid by Bill online but rather than the whole amount, somehow 45p was missed (not my doing) and its now saying my Bill is overdue. Been trying to pay the last amount for a few says and can't even get through to the payment page!
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Real Gaz on a proper bike #fbpe (@gazza_d) reportedWell that was a painful call, but I've managed to half my TV/broadband bill with no reduction in service. Companies like Virgin Media and Sky really make it hard with ridiculously complicated and opaque price structure and punish loyal customers
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JoMars (@atetoomanymars) reported@virginmedia Did manage to get through after some wait last night and despite the great effort by the call centre operator, it's not working. Luckily WiFi is behaving today and can be online whilst at home. Have other options to try before replacing SIM card.
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Jillian the Elder (@ElderJillian) reported@virginmedia I think he hoped that too when he organised it all in December. As I say, I believe your offer here is more of the same endless circus he has had and that, even with the hole you drilled into the new house, he intends to cancel. Quite a comment on customer service!
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Matt Beks (@mattbeks) reported@virginmedia your broadband is dreadful and your customer service is non existent what am I paying you for??? How can I log a complaint?
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Andrew 💙#FBIW 🏴🇪🇺 (@mramorgan) reported@virginmedia we have spoken to your call centre in India I presume, and they are refusing to send out an engineer to attend to the box which is hanging off the wall on the outside of our property, the service is absolutely awful, can we speak to someone in the #UK please
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john (@john80709660) reported@BritishTelecom advise iyou leave bt & join virgin media,my mum dad got digital phone delivered they did not order or want left by the fgarage door anyone could have stolen, 2 hours of terrible consistency that it was ordered, mum dad in the late 80s, digital phone is for u to sell info I bet
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Doctor Rock1 (@DoctorRock101) reported@virginmedia Ive emailed complaints & await response. I have other relatives & friends with Virgin on similar deals & they will also be leaving if we suffer this increase. Its a shame because you are a good company with some good customer service staff. People are struggling in the recession
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Lisa Bibby (@LisaBibby76) reported@virginmedia hello I am desperately trying to get through to virgin to cancel my contract. I have been sent an email to say thanks for upgrading which i have not requested!! I have been harassed by this company constantly and now I can't get throug. Worst customer service!!