Virgin Media Outage Report in Chapel-en-le-Frith, Derbyshire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chapel-en-le-Frith, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chapel-en-le-Frith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Chapel-en-le-Frith, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Ashton-under-Lyne, Hyde, Buxton, Macclesfield and Stalybridge.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Wi-fi | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Wi-fi | |
| Manchester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chapel-en-le-Frith, England
Latest outage, problems and issue reports in Chapel-en-le-Frith and nearby locations:
-
Nathan
(@nathangreen101) reported
from
Ashton-under-Lyne, England
Hi @virginmedia is there a particular reason your engineers phone to say they are here but never actually turn up?
-
officially Gaynor Austin 💙
(@birdflu_7) reported
from
Manchester, England
@virginmedia I have numerous emails of my complaint , all of them paying lip service so to speak .
-
alex.
(@blokealex) reported
from
Manchester, England
@virginmedia Complaint is about billing after cancellation, your staff refusing to process my request to cancel and being told a different thing every time I call back… it’s been awful.
-
Simon Manning 🇪🇺 - SiManM20@mstdn.uk
(@SiManM20) reported
from
Manchester, England
@nrgloz @virginmedia Your paying 75% of what we are for 35% of the d/speed there. Neighbour has just switched to Brsk - it’s full #fttp so 1Gb both up/down rather than the 52Mb UL Virgin offer via DOCSIS. £40pm
-
Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia No it’s not, and it has now transpired that your customer services agent told me a direct lie that there was a fault in my area when there is not. Someone else has now booked an engineer to come out - next Wednesday. I can’t even have my heating on as that’s controlled vía wifi
-
Dave
(@bigdave22003388) reported
from
Manchester, England
@virginmedia im guessing technical support ain’t working ? Got no tv and can’t get any help
-
Simon Manning 🇪🇺 #FBPE
(@SiManM20) reported
from
Manchester, England
@virginmedia Will do. That was your cue to step in and offer some ‘customer service’ btw.
-
jimmy
(@jimmysteamboat) reported
from
Manchester, England
@virginmedia Can you confirm if service is down in the M4 Manchester postcode? Us and Neighbours wifi not working when we are WFH!
-
Phoebe
(@TTPhoebe) reported
from
Manchester, England
Anyone available at @virginmedia please? Your website is shocking for trying to get in touch with customer services / live chat. Thanks
-
Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia I've been a customer for 10 years. Is this how your treat your loyal customers?
-
officially Gaynor Austin 💙
(@birdflu_7) reported
from
Manchester, England
@virginmedia If you want I can send pictures and ALL THE emails .I don't have the time to keep discussing the same situation with yet another virgin media support staff . My time is precious.
-
Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia you have caused me nothing but hassle for months now. Your customer service team are completely useless.
-
officially Gaynor Austin 💙
(@birdflu_7) reported
from
Manchester, England
@MartinSLewis I'm not sure if you can help me but here goes , in August I ended my contract with @virginmedia & to cut a long story short they still owe me £87 .+ They sent me a cheque in my maiden name so I returned it with a second copy of my marriage cert same as in 2015 1.
-
Kelly Walsh
(@Kellywalsh758) reported
from
Stockport, England
@virginmedia Iv asked lots of questions that have gotten me no where. To be hung up on over & over. They gave me a date of 17th December for it to have it installed no reasons as to why nothing explained I just think it’s a joke and the costumer service is dreadful. To have to wait 6 weeks!!
-
Laura May
(@Laura_May_Ness) reported
from
Manchester, England
Hi @virginmedia I have just moved into a new apartment where Wi-Fi is included. I have registered as a resident and I have received a pre-contract email but no account number and I am unable to connect to the Internet. Can you help me set things up?
-
Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia As I say. I don't like publicly shaming a company that was once good. But your customer service is an absolute disgrace
-
officially Gaynor Austin 💙
(@birdflu_7) reported
from
Manchester, England
@virginmedia I wascharged for non return of property apparently even when I had made arrangements for collection . Received a cheque but in my maiden name .sent another proof of marriage a covering letter and returned the cheque , this was from August!made complaint still no cheque
-
Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia In the orders and appointments section it says there are none. The text I have received confirming the appointment and threatening me with a £25 fine is different to the one offered to me by your customer services.
-
Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia I’ve just connected a new router for faster speeds and it isn’t working. I’ve called up and your customer services person who told me contradictory information, put me on hold and then hung up on me.
-
Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia Don't give me your copy and pasted waffle. You have done nothing to help. You have been an absolute thorn in my side! "I'm so sorry you feel this way" is such an outdated and terrible response from a marketing point of view btw.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
bernie Obrien
(@bernieO65032917) reported
@virginmedia I am on attempt 3 of trying to cancel and after going through hard sells have been cut off on WhatsApp rather than finally being transferred to cancellation. Help!
-
Andrew Horton
(@Druhorton) reported
@virginmedia I called 150 and it just had an automated message to say issue will be fixed by 20:00 this eve so I’ve had to go out as needed internet to work
-
Donna Jefferies
(@donnajeff) reported
@virginmedia looks like tv services & broadband is down again in BL5 area #Westhoughton #BL5
-
Jim White
(@chalkball77) reported
@virginmedia I've tried ringing customer service and they just say they can't find payment and fob me off with excuses and hang up. No help at all. I've cancelled payments so unless someone rings me that can actually help, we are stuck in this situation. There's no way I can afford 4 mths
-
Mike
(@Miikkeed) reported
@virginmedia Hi, no none, the service seems to be ok. Just relatively slow speeds
-
Not THAT Mr.T
(@SalfordBazza) reported
@virginmedia spent 45mins on WhatsApp with an advisor, after I'd filled in all my details and had a discussion about what I wanted. Only to be told they couldn't deal with me as I'm an "Oopmh" customer.....why are you connecting me to service advisors who can't help me?
-
nehalorn
(@nehalorn) reported
@O2 @thismorning @virginmedia Waiting for support on my issue
-
Christopher Cullen
(@burnthepast) reported
@virginmedia meant to be an internet provided and your website awful crashed 3 times while trying to do something on it pointless
-
nehalorn
(@nehalorn) reported
@O2 @virginmedia Still waiting for support on my issue with o2
-
James Carter
(@MrJCarter1988) reported
@virginmedia Hi. I have tried multiple times but no answer. Repeatedly drops off and comes back on after a minute or 2. Very frustrating as can’t work properly and no answers to the issue