Virgin Media Outage Report in Chapel-en-le-Frith, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chapel-en-le-Frith, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chapel-en-le-Frith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Chapel-en-le-Frith, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Macclesfield and Stockport.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Wi-fi | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Macclesfield |
TV | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chapel-en-le-Frith, England
Latest outage, problems and issue reports in Chapel-en-le-Frith and nearby locations:
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I have been told that: “Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems.” What if I call and am on hold and miss an update on WhatsApp? Or email…
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Where is my payment for inconvenience, for stress and for lack of adequate customer support? I hope you will not be charging me for today, since you’ve provided me with nothing but stress. I am tired, I am ill and I am profoundly frustrated with this whole situation.
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Helen Hurley
(@HelenMHurley) reported
from
Manchester, England
@virginmedia great customer service from your engineer Pete this morning. Polite, knew his stuff and a credit to your company. 10 out of 10. Would recommend yourselves.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia You’ve just told me you can’t chat until 1.30 tomorrow. But I don’t need a chat. There’s nothing to discuss. You have shut down my services in error, and I need them restored. Hopefully before 5.30 when the people I need to speak to finish for the day.
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Jacko
(@Jakes_7) reported
from
Ashton-under-Lyne, England
@LeedsViking @virginmedia Ignore it mate, like their customer services will your question.
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Adam Cailler
(@acailler) reported
from
Manchester, England
@JournoBird @virginmedia We've had it cut out twice for a few hours, but that was related to the ridiculous heat and they fixed it quickly. I realise everyone will have different experiences 🤦
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I have an auditory processing disorder that can make dealing with things over the phone difficult. I am using your WhatsApp service as this was recommended to me by yourselves to avoid being ******* in long queues in the phone. I just want my services back on. That’s it.
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Andy Millington
(@andymillington) reported
from
Cheadle Hulme, England
@virginmedia My stepson and his partner having real problems getting someone to move the account to new address. Seems like a simple self installation M&T but nobody will help.
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@virginmedia I'm trying to cancel but even that seems impossible
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Nick-crack-a-way-Nick-crack-away
(@Justnick752) reported
from
Manchester, England
@virginmedia My hub 4 has a flashing red light and states that No RF signal is found. What does this mean in English please? Keeps happening, no tv, broadband or phone.
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Joanne Fallon
(@Jo8Pink) reported
from
Macclesfield, England
@virginmedia My wifi is continually really poor. Been reporting it for ages. Nothing gets done. Called and the 5th person, said I had low connectivity to all my devices and put me onto someone else who said he’d completed some upgrades and it would improve. Said he’d call to check, still not
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Mazz Carsberg
(@CarsbergMazz) reported
from
Ashton-under-Lyne, England
@virginmedia I've got a bone to pick with you. We got a new box a while ago, and it's randomly wiping the recorded shows. Not one at a time, all at once. We've been in touch with customer services loads of times, but they all just took us through the same pointless (1)
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Sean
(@SeanKeyes) reported
from
Manchester, England
Same old @virginhelp @virginmedia more important for them to send a driver to personally collect an old Virgin Hub than send the promised engineer to install the new one and optimise the Wi-Fi signal as had been sold to us. 🤷
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Joanne Fallon
(@Jo8Pink) reported
from
Macclesfield, England
@virginmedia I’ve been waiting, yet again, for 10 days to get a call to resolve my wifi issue. Can’t contact you by website and I’m not sitting for another 90mins to get passed round 6 people 😡. Ongoing issue for far too long now. 8 years I’ve been a customer, like it matters??
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Mike-Kateley #RejoinEU
(@mikekateley) reported
from
Ashton-under-Lyne, England
@virginmedia isn't my money good enough for you? Been waiting for 2weeks for you get back in contact about why my house is the only 1 on the street who can't get the service. Phoned customer services who can't help. Not very good customer service.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia This should have been simply and readily resolved, as soon as your error was brought to your attention. Just because I can’t afford to pay for the top tier of services doesn’t mean I don’t matter as a customer. A very long term, loyal customer, I would note.
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
Spent most of the day being spoken to like crap by @virginmedia customer service staff who ask why I want to cancel 3 days post install date and no install you work it out!!!!! Losing the will to live here
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@virginmedia I'm trying to cancel but when that seems impossible
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Sean
(@SeanKeyes) reported
from
Manchester, England
@virginmedia I was heavily sold a renewal based on an engineer installing+configuring everything as we are meant to have the fastest Wi-Fi possible.I installed it and no sign of an engineer,no follow up from Virgin. As per usual.Was also sold some ‘VIP service’ line that’s never been shared!
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I’ve explained my issue. I don’t see how being on a queue on the phone is going to be any improvement. I just don’t see it as acceptable that there is no customer support available online until tomorrow. It’s not like I have anything to discuss. I just want my services back on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sabina Ali 💙
(@alisabina81) reported
@virginmedia No broadband or TV since late morning. You are now estimating for the fix to be carried out by 10am tomorrow morning. As someone who works from home, this isn't acceptable. It directly impacts our business.
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arrow91
(@arrow9116) reported
@virginmedia Rang up - no help at all really. Explain that the internet is on but it's disconnecting regularly.. "Ill just see if i can senda signalt ot he box... yes it is on". I actually give up.
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Cryptonite
(@cryptonite_01) reported
@virginmedia absolute shambolic customer service from you guys. Spoke to 5 different people today all gave me different information. Asked to log a complaint and been told on phone they will open a complaint and close it straight away and that's it.
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Jonathan Terry
(@JonathanTerry01) reported
@virginmedia You have stolen money from my account that doesn't belong to you due to incompetent staff. I will be taking legal action against your company. @virginmedia appalling customer service, rating 0 out of 10!!!
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Tazul Islam
(@Tazul2015) reported
@virginmedia tried contacting your technical support team just now. The department is closed. Why bother wasting people time to go through security to tell us the department is closed?
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Paolo Orru
(@PaoloOrru2546) reported
Do not Join Virgin Media, the service is bad for the last 4 months, Freezing, intermittent, jittering. It watching and using your TV or Internet with HICKUPS, it is bullshit.
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NathanRobinson
(@nathanrob__) reported
@alishakins_ @virginmedia omg lisha im so so sorry that you had problems today
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Rohan Trivedi
(@RohanTr66446936) reported
@VMO2News @virginmedia Dear Team, Sorry but your staff is useless because I they have created a problem on 31st and they didn't even sort this out. For reconnection they took 3 days and when I called them they were like our staff made some mistakes and process didn't go through.
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Laura Royal (was Knight)
(@LauraKnight1981) reported
@virginmedia Really, this is the response. I’ve now had 2 routers and 3 engineers out. I get 5mb outside of the room he router is in. Someone needs to sort this out. Or cancel it altogether.
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DL Alishakins
(@alishakins_) reported
@virginmedia my ENTIRE street has been having intermittent internet issues where it keeps dropping in and out yet none of your team has picked up on? You’ve had multiple complaints from different households for over a week now.