Virgin Media Outage Report in Chapel-en-le-Frith, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chapel-en-le-Frith, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chapel-en-le-Frith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Chapel-en-le-Frith, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Macclesfield and Ashton-under-Lyne.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Wi-fi | |
| Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chapel-en-le-Frith, England
Latest outage, problems and issue reports in Chapel-en-le-Frith and nearby locations:
-
Paul Williams✈️
(@PaulW_1) reported
from
Cheadle Hulme, England
@virginmedia Hi yes it is and for once it’s not Virgin fault. Rang Yodel before and to cut a long story short as Virgin paid for the premium service we will have it by 19:00 tonight. Shock it’s 19:00 and still waiting for the delivery from @YodelOnline we’re going to ring Yodel again🤬🤬
-
Dan Jones
(@Danjones_uk) reported
from
Manchester, England
*sigh* another day another SIP related issue with @vmbusiness. Own the fact that your hubs are not good enough for business use and get something in that is.
-
Darren Morris
(@morrishgp) reported
from
Manchester, England
@baazz90 @the24hrplumber @SkyHelpTeam @bt_uk @EE @virginmedia Too much that,fed up of paying stupid prices. X
-
Rachel Heywood
(@rachheywood) reported
from
Stockport, England
@virginmedia I ran the fault test this morning and it picked nothing up. It’s always abysmally slow at weekends but today is worse than ever.
-
Katie Pollit
(@katiepollit_) reported
from
Manchester, England
Just literally had the best conversation with a guy called Adam from the @virginmedia cancellations team. Called up to cancel my TiVo box and ended up signing up for another package but also having a proper good 20 minute convo with him about life, like I’ve known him years😂
-
Darren Morris
(@morrishgp) reported
from
Manchester, England
@mk1plumbing18 @SkyHelpTeam @bt_uk @EE @virginmedia It’s awful, it’s continually buffering! X
-
Darren Morris
(@morrishgp) reported
from
Manchester, England
@HarrisonHeating @mk1plumbing18 @SkyHelpTeam @bt_uk @EE @virginmedia We had problems with bt trying to cancel a old phone line years ago, none of these providers fill me with confidence x
-
FunkyTown
(@funkytownlondon) reported
from
Manchester, England
@corblimey22 @virginmedia @vmbusiness Someone close to me having the same Problem with BT 😐 it’s 2019 ffs
-
David Seale
(@davidseale1985) reported
from
Manchester, England
@virginmedia Yeh I got that the WiFi in my home is fine in the sense that there are no black spots. I have extenders and wireless and wired powerpoints so not an issue it’s the actual speeds I’m receiving that’s the issue.
-
Kamran Afzal
(@kam_afzal) reported
from
Manchester, England
@virginmedia Further to this, your customer service is terrible as is your pricing structure. The company that comes to ‘install’ the service are a bunch of cowboys and have compete disregard for a customers home. Wouldn’t use your service ever again.
-
Siobhan Duncan
(@ShivDuncan) reported
from
Manchester, England
@virginmedia I’m at work. I couldn’t therefore tell you. However, the issue is with your router, it’s not fit for purpose. It constantly reboots because it has a bug
-
julie mc
(@julesmac77) reported
from
Manchester, England
@virginmedia Ive been experiencing issues for months , and your customer service keep brushing me off, your in breach of contract as soon as I find a new provider im gone 10 years ive been a customer and im expected to pay for and put up with poor service
-
Mark Lee-mellor
(@MarkleeMellor) reported
from
Ashton-under-Lyne, England
@fail_shit @virginmedia That’s terrible I’m gonna try and ring them, probably get nowhere but gotta try 👍
-
Matthew Catterall
(@xmatt_) reported
from
Manchester, England
@b33rdy @act5scene3 @virginmedia Always do the speed test but make sure it's wired as I work for an ISP and wireless speeds mean jack shit.
-
James Jackson
(@Doublejayz72) reported
from
Manchester, England
You know what I love about @virginmedia they are not content with being rubbish.....not at all. They are constantly thinking of ways to be worse, no Broadband for 3 days and do they care... nope. Hats off to them for breaking boundaries and proving crap just isn’t good enough
-
Mark Lee-mellor
(@MarkleeMellor) reported
from
Ashton-under-Lyne, England
@fail_shit @virginmedia That’s why they haven’t bothered to contact me then, glad I left them now and when my phone contract ends I’ll **** them off with that too 👍
-
Dona Saunders
(@DoNathan1291) reported
from
Cheadle Hulme, England
@virginmedia Same problems again! Router keeps going off. 3 times in an hour. I am paying for a service that I can't rely on. If you do not send a new router, We are leaving. Contract up or not!
-
𝕰𝖑𝖑𝖊
(@elle__olivia) reported
from
Manchester, England
@virginmedia is the broadband down in Manchester (M21 8tj) I haven’t been able to get online since yesterday
-
Georgiex
(@MetzGeorgia) reported
from
Manchester, England
@virginmedia Terrible.
-
Kamran Afzal
(@kam_afzal) reported
from
Manchester, England
@virginmedia Lastly, still waiting on a cheque from last year for services that I was charged for but didn’t use. Refund only available via cheque obvs because with it being 2018 you still hadn’t caught up with bank transfers. Thinking about, your entire offering is a crock of shit.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kathryn Hinchliffe
(@KathrynHinchlif) reported
@virginmedia Yes it says 10pm!! I would call bit cant get trough since moving to virgin service is terrible roll on when I can go back to @SkyMediaUK
-
Killingbest08
(@killingbest08) reported
@virginmedia @virginmedia @Virgin after 1 hour and 5 minutes of waiting on hold you cut me off. Worst Internet provider ever! Internet and customer service is shocking!!!
-
Thomas
(@orginarymagoo) reported
@virginmedia your call centre for upgrades is appealing today. Haven't had an issue in years, but your call centre is unhelpful and tried to run a credit check before they'd even confirmed an offer was available.
-
Renna McDonagh
(@RennaMcDonagh) reported
@virginmedia your reputation for really poor customer care is well deserved. Without doubt the worst I have ever encountered.
-
Rashmi | रश्मि
(@Rashmi_LDN) reported
@virginmedia i haven’t had tv service since 6 Dec. I was advised it was an area issue & I would be reimbursed. I’ve now been told its cos of a faulty box and I won’t be reimbursed - but if I hadn’t been told that fault was service issue I wouldn’t have been without tv for so long
-
Lisa Taylor-Fitter
(@LisaFitter) reported
@virginmedia I understand the factors - just don’t understand the stupidity of spreading the solution over 6 weeks - means more postage, more packaging and a dissatisfied customer. Ridiculous
-
Killingbest08
(@killingbest08) reported
@virginmedia @Virgin after 1 hour and 5 minutes of waiting on hold you cut me off. Worst Internet provider ever! Internet and customer service is shocking!!!
-
Joshbaked
(@Joshbaked_) reported
@virginmedia And when we asked for a deadlock letter the account was cancelled. We have been and are currently on the phone to your customer service for the past 2.5 hours and have got nowhere
-
Adam Hill
(@AdamHil78105271) reported
@virginmedia I have called 0345 454 1111 over 15 times. Your agents either have no idea, or they promise things that don’t happen. I recommend you put in place a customer services team with expertise to solve problems, that can actually call customers back and respond to customer complaints
-
Chris Sheehan
(@chasheehan) reported
@virginmedia Then that’s a problem with your customer service. What should happen is you ask him to DM account deets / swap security codes/arrange call, and then sort it out. One call, book engineer who’s in contact with tech team, done. You’re lost in your own cost savings labyrinth.