Virgin Media Outage Report in Broadstairs and St. Peters, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broadstairs and St. Peters, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadstairs and St. Peters and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Broadstairs and St. Peters, Kent, England
The most recent Virgin Media outage reports came from the following cities: Ramsgate and Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Ramsgate |
Internet | |
| Margate |
TV | |
| Westgate on Sea |
Internet | |
| Margate |
Total Blackout | |
| Westgate on Sea |
Total Blackout | |
| Margate |
TV |
Community Discussion
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Virgin Media Issues Reports Near Broadstairs and St. Peters, England
Latest outage, problems and issue reports in Broadstairs and St. Peters and nearby locations:
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Margate Jack
(@Jackd_cpfc) reported
from
Margate, England
@money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates
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Jason Fuller
(@jsfuller75) reported
from
Broadstairs and St. Peters, England
@virginmedia Is there a fix for your customer service as no one seems to want to help me on your messaging service.
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Polly Danby
(@Pol77) reported
from
Broadstairs and St. Peters, England
@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia I am extremely unhappy broadband been down since 1.15pm. Booked an engineer. This has been cancelled with no explanation. Can’t book another. Service status says it’s fine but many others online in CT10 says there is an area issue. First person on phone hung up.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Already done it and there is an outage in the area and now saying won’t be updated until 9.30pm? How am I supposed to work?
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
I sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
@virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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Magic Ice
(@MagicIce) reported
from
Broadstairs and St. Peters, England
@QueenieandBlue @RageDarling @virginmedia Im with virgin media mine goes down with really really bad weather like we are having now. But apart that i carnt complain about the service. Because my sky goes at the same time as virgin does in the bad weather.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.
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Guardian Angels Dog Rescue Ltd
(@gadogrescue) reported
from
Broadstairs and St. Peters, England
@virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Davies
(@10MichaelDavies) reported
@WhiskyWizard31 @virginmedia This is my issue. Dreadful customer service but no other companies can step up to that level of mbps speed
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Boltybabe
(@boltybabe) reported
@virginmedia Always additional cost to get something you should have already, good signal? Yet new customers get all the latest kit with loyal customers stuck with old tech
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Mac
(@TheMaccAttacc) reported
I'm sorry but how can you even think about raising the price of broadband when your service is utter ****? More dropouts than my 12th birthday party. 7 quid a month more for what exactly? Slower internet speeds and abysmal wifi? **** heads. @virginmedia
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althalus
(@althalus609) reported
@virginmedia Not with a 28.125% price hike. you're taking the mick . For the past month, we have had nothing but crap service with constant dropouts and speeds slower than dial up of 10 years ago
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Ally Finlay
(@AllyFinlay1) reported
@virginmedia Unplugged and still same issues. Can we get the old boxes back please as this new service is crap. #virgin360iscrap
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WhySoSerious
(@ExtraSalt1989) reported
@ldeejenn @virginmedia Hi what Wi-Fi hub do you have? I’ve had problems with my pods for a week plus and after three phone calls, I was finally told yesterday there is a problem with the hub 4 connecting to pods at the moment. they are working on it apparently
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Mel
(@MelChayse) reported
@virginmedia Regular WiFi issues...it's been down again since yesterday ... I have work to do and my son has football to watch...unacceptable...
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Steve Price 😈 Creative Director
(@PlanBstudio) reported
@virginmedia our high speed broadband goes down more times the @RishiSunak’s ratings. It is deeply frustrating and unacceptable. We have had no internet at home since 09:19 this morning. Postcode TW1.
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Theresa Brown 🏴🇪🇺🇺🇦🏳️🌈😀
(@tich302001) reported
I'm a @virginmedia customer and have been since 2001 I'm happy with the company but my Internet connection is sporadic at best it keeps cutting out how do I fix it so it stops from cutting out.
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Peter Donaldo
(@PeterDonaldo) reported
@virginmedia being dog **** again I see.