Virgin Media

Virgin Media Outage Report in Broadstairs and St. Peters, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Broadstairs and St. Peters, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadstairs and St. Peters and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Broadstairs and St. Peters, Kent, England 12/11/2024 23:50

December 11: Problems at Virgin Media

Virgin Media is having issues since 12:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Broadstairs and St. Peters, Kent, England

The most recent Virgin Media outage reports came from the following cities: Margate.

Loading map, please wait...
City Problem Type Report Time
United KingdomMargate Total Blackout
United KingdomMargate Internet
United KingdomMargate Internet
United KingdomMargate Internet
United KingdomMargate TV
United KingdomMargate E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Broadstairs and St. Peters, England

Latest outage, problems and issue reports in Broadstairs and St. Peters and nearby locations:

  • Dan13lBurk3 Daniel Burke (@Dan13lBurk3) reported from Broadstairs and St. Peters, England

    @virginmedia I’m not a technician, can you guys just let me leave my contract after this. Terrible customer service, even worse service, waiting to join @EE but stuck in a contract that only seems to work one way. You really are a shambles.

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!

  • SamRSparrow Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England

    @virginmedia services in #Thanet have been off since 1am on the 23rd December and now you are pushing it back until 2pm today for a fix and still no engineer on site - that will be over 36 hours with zero updates to customers right before Christmas. What is happening?!

  • MagicIce Magic Ice (@MagicIce) reported from Broadstairs and St. Peters, England

    @QueenieandBlue @RageDarling @virginmedia Im with virgin media mine goes down with really really bad weather like we are having now. But apart that i carnt complain about the service. Because my sky goes at the same time as virgin does in the bad weather.

  • SamRSparrow Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England

    @virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!

  • SamRSparrow Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Broadstairs and St. Peters, England

    @virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.

  • SamRSparrow Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Broadstairs and St. Peters, England

    @virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @virginmedia @Dan13lBurk3 I spoke to your customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!! I’ve now got to drive to London and work through the night! Appalling!

  • bobvoyage Bob Voyage (@bobvoyage) reported from Margate, England

    @virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.

  • SamRSparrow Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Broadstairs and St. Peters, England

    @virginmedia I am extremely unhappy broadband been down since 1.15pm. Booked an engineer. This has been cancelled with no explanation. Can’t book another. Service status says it’s fine but many others online in CT10 says there is an area issue. First person on phone hung up.

  • sheradondublin Sheradon Dublin (@sheradondublin) reported from Margate, England

    Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡

  • sheradondublin Sheradon Dublin (@sheradondublin) reported from Margate, England

    @virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @Dan13lBurk3 @virginmedia My neighbour has spoken to Customer Service too, who have informed him that it will not be fixed until the 28th!!!

  • nghudson Nigel Hudson (@nghudson) reported from Preston, England

    @Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬

  • SamRSparrow Sam Sparrow (@SamRSparrow) reported from Broadstairs and St. Peters, England

    @virginmedia Already done it and there is an outage in the area and now saying won’t be updated until 9.30pm? How am I supposed to work?

  • Jackd_cpfc Margate Jack (@Jackd_cpfc) reported from Margate, England

    @money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates

  • D4nBu7ke Daniel Burke (@D4nBu7ke) reported from Broadstairs and St. Peters, England

    I sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....

  • D4nBu7ke Daniel Burke (@D4nBu7ke) reported from Broadstairs and St. Peters, England

    @virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.

  • jimmygreen83 James Green (@jimmygreen83) reported from Margate, England

    @virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • helloveridge Helloveridge (@helloveridge) reported

    @virginmedia broadband connectivity is absolutely shocking recently, sort it out! No point paying top dollar for a service that doesn’t work

  • Helen987 Helen Andrews 💙 (@Helen987) reported

    @virginmedia I need to be reassured I will get through quickly and that I will speak to someone who can take my complaint without needing to ‘speak to a manager’. Will this number do that?

  • SpikeLawson1 Spike Lawson (@SpikeLawson1) reported

    @virginmedia Mobile signal in Worsley is still only 3g. I have messaged but no reply

  • DawnCardenas #HelloMyNameIsDawn (@DawnCardenas) reported

    @virginmedia More than 40 characters 😬 in short - Equipment not added after ordered via phone, engineers not coming when booked, spending FAR too long talking to people who can’t help on a silly messaging app. Oh and nothing works as it should!

  • StephenCavinder Steve Cavinder (@StephenCavinder) reported

    @virginmedia It is now thank you. I just it was an awful long time to wait.

  • techbitsio techbits (@techbitsio) reported

    @virginmedia Yes, done all of that. TV has shown issues for a while, but unrelated. No internet issues in the area. Service to TV and internet drops at the same time. I was offered the chance to pay £25 for the privilege of an engineer attending, or take the Wi-Fi boosters that I can't use.

  • damfly27 Damon (@damfly27) reported

    @virginmedia 3 times in the last week I’ve had the phone out down on me John. The last being 5 min ago when I said cancel my account and was told there would be a disconnection fee…BUT YOU’VE NOT EVEN CONNECTED ME!!!

  • sorcereine Lei (@sorcereine) reported

    @virginmedia I have never used this. Don't even know where it is. I don't expect it to jump £40+ . How can I cancel my account please?

  • techbitsio techbits (@techbitsio) reported

    @xcom987 @virginmedia I have 15 days of faulty service (TV and internet). They can see the hub disconnecting from their network. Replaced hub, same issues. Their response? Resolve the case without telling me because they're sending Wi-Fi repeaters. For the Wi-Fi that I don't use. 👍

  • nawz294 nawz (@nawz294) reported

    @virginmedia My computer is connected through Ethernet cable and my other devices on WiFi and the issue is across all devices.