Virgin Media outages and service status in Broadstairs and St. Peters, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Broadstairs and St. Peters, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- Wi-fi (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Broadstairs and St. Peters, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadstairs and St. Peters, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Broadstairs and St. Peters, England
The most recent Virgin Media outage reports came from the following cities: Margate, Deal, and Broadstairs.
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Virgin Media Issues Reports Near Broadstairs and St. Peters, England
Latest outage, problems and issue reports in Broadstairs and St. Peters and nearby locations:
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James Green (@jimmygreen83) reported from Margate, EnglandNot sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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Sam Sparrow 🇪🇺 (@SamRSparrow) reported from Broadstairs and St. Peters, England@virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.
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Andy Nicoll (@andeenic) reported from Margate, England@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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James Green (@jimmygreen83) reported from Margate, England@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
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Margate Jack (@Jackd_cpfc) reported from Margate, England@money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates
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LOADED (@LoadedStudios) reported from Margate, EnglandHi @virginmedia me again. How come I get a bill sent to my email address which is not linked to my account? I login in and it's someone elses account!
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James Green (@jimmygreen83) reported from Margate, EnglandHi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.
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Guardian Angels Dog Rescue Ltd (@gadogrescue) reported from Broadstairs and St. Peters, England@virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.
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Polly Danby (@Pol77) reported from Broadstairs and St. Peters, England@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
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Cary Wright (@CaryAWright) reported from Margate, England@virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!
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Daniel Burke (@D4nBu7ke) reported from Broadstairs and St. Peters, EnglandI sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....
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James Green (@jimmygreen83) reported from Margate, England@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Heaven And Hell (@heavenndhell666) reported from Broadstairs and St. Peters, England@virginmedia Seems every night I lose my tv, on my router I have a flashing red telephone. Sick of paying for tv and not having it, not even got an aerial so when your service goes off I’m left with nothing
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Heaven And Hell (@heavenndhell666) reported from Broadstairs and St. Peters, England@virginmedia Up to your services you make sure they are unemployed so available when your company makes errors. Needless to say the day my contract ends I leave
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Dan Knowlton (@dknowlton1) reported from Acol, England😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Andy Nicoll (@andeenic) reported from Margate, EnglandThree formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Jason Fuller (@jsfuller75) reported from Broadstairs and St. Peters, England@virginmedia Is there a fix for your customer service as no one seems to want to help me on your messaging service.
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Sheradon Dublin (@sheradondublin) reported from Margate, EnglandHello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Cary Wright (@CaryAWright) reported from Margate, England@virginmedia @Dan13lBurk3 I spoke to your customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!! I’ve now got to drive to London and work through the night! Appalling!
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Cary Wright (@CaryAWright) reported from Margate, England@Dan13lBurk3 @virginmedia My neighbour has spoken to Customer Service too, who have informed him that it will not be fixed until the 28th!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Ford (@Markford64LUFC) reported@virginmedia @fluffybubbles73 Over 20 years with NTL/Virgin Media and honest truth, never a real problem. Nothing at all.
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Wolf of X (@WolfofX) reportedFor more than a decade, Stan Beaton held onto something that many people would consider priceless. It wasn't jewelry, money, or a photograph. It was the voice of his wife, Ruby. Ruby passed away from cancer in 2003. Before she died, she had recorded the greeting on their home answering machine. It became the last recording of her voice, and whenever grief felt overwhelming, Stan would play it just to hear her speak again. He was so afraid of losing that message that he stayed with the same phone company for years, believing it was the safest way to protect it. Then, in 2014, everything changed. Following routine maintenance by Virgin Media, the voicemail suddenly disappeared. Stan was devastated. He believed the final piece of his wife's voice had been erased forever. When Virgin Media learned what had happened, they refused to give up. The company assembled a team of 11 engineers, who spent three days searching through backup systems and archived data. One executive compared the task to searching for a needle in a haystack. Against the odds, they found it. When the recording was played back to Stan during a BBC Radio Leeds interview, he broke down in tears. "That's her... It's just a wonderful, wonderful sound that I thought was lost forever." Virgin Media later provided him with copies of the recording so it would never be lost again. Sometimes technology isn't just about cables, servers, and code. Sometimes, it's about giving someone one more chance to hear the voice of the person they loved most.
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james mcgarry (@2124Jim) reported@virginmedia Outages do occur and that's understandable, what is beyond ridiculous is your customer service team. To tell people there's no outage showing when near enough a whole town is down is insulting.
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Si Smith (@sjslfcforever) reported@virginmedia how hard is it to speak to someone who actually understands the problem I’m having??
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Stephen Hampson (@StephenHampson) reported@virginmedia Do better for your customers. Take the feedback on board and amend your help pages to include the streaming box. Walk in our shoes and think how you feel when a big company treats you like dirt and still takes your money without a problem.. but you won't .
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Michael Crick (@MichaelLCrick) reported@MichelleBeckett @SkyUK @VodafoneUK As I have said here before, Virgin Media treat customers with total contempt. The worst type of British capitalism. Branson must be so ashamed.
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DbowNews (@Dbow500) reported@Starlink Exciting times. VIRGIN MEDIA BULLIES NEED KNOCKING DOWN MANY PEGS. MY PREVIOUS CONTRACT STARTED AT £36.. WITHIN 2 YEARS IT ROSE TO £92 FOR A BASIC INTERNET PACKAGE. CONTRACT ENDED I MOVED ASAP. NOT REALISING VIRGIN WERE STILL CHARGING ME, RACKING UP A DEBT. RUINED MY CREDIT SCORE WHEN I REFUSED TO PAY THEM. I OFFERED 50% AND THEY POINT BLANK REFUSED. THE WORST CUSTOMER LOYALTY I'VE EVER DEALT WITH.
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𝔹𝕠𝕓-𝕓𝕒𝕔𝕜𝕒𝕓𝕚𝕝𝕚𝕥𝕪 ⚒ 🫧 (@Bob_backability) reported@virginmedia why can't you sync your transmission with the terrestrial or Sky service because my neighbour is ruining these games for me. He screams like a banshee on heat 40 seconds "before" we score. #NORENG
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Sarah (@sarahvkeenan) reported@virginmedia who can I contact about my broadband not working for 4 days?
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Ian (@waterjetcut) reported@MichelleBeckett @virginmedia Tell them to **** off. Pay up to the date he died. Sorry for coarse language but the contract died with your dad.