Virgin Media Outage Report in Broadstairs and St. Peters, Kent, England

Problems in the last 24 hours in Broadstairs and St. Peters, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadstairs and St. Peters, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Broadstairs and St. Peters, England

The most recent Virgin Media outage reports came from the following cities: Broadstairs.

City	Problem Type	Report Time
Broadstairs	Internet	5 days ago
Broadstairs	Total Blackout	1 month ago
Margate	TV	2 months ago
Margate	E-mail	4 months ago
Margate	Internet	5 months ago
Margate	Wi-fi	6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Broadstairs and St. Peters, England

Latest outage, problems and issue reports in Broadstairs and St. Peters and nearby locations:

• 
  Jason Fuller (@jsfuller75) reported 33 seconds ago from Broadstairs and St. Peters, England

  @virginmedia Is there a fix for your customer service as no one seems to want to help me on your messaging service.

• 
  Sheradon Dublin (@sheradondublin) reported 9 minutes ago from Margate, England

  @virginmedia Hello again. Your WiFi is playing up again. Same problem as before, intermittent signal regardless of where in the house. Booster most likely needed. The ‘contact us’ option of your WiFi-tester app is also not working.

• 
  Magic Ice (@MagicIce) reported 12 minutes ago from Broadstairs and St. Peters, England

  @QueenieandBlue @RageDarling @virginmedia Im with virgin media mine goes down with really really bad weather like we are having now. But apart that i carnt complain about the service. Because my sky goes at the same time as virgin does in the bad weather.

• 
  Sheradon Dublin (@sheradondublin) reported 17 minutes ago from Margate, England

  @virginmedia It’s the same problem we always have with your WiFi, it’s patchy at best. Even when I’m standing next to the box

• 
  Terry Jordan (@terryjordan38) reported 19 minutes ago from Margate, England

  @virginmedia Do you actually have a customer service department

• 
  Dan Knowlton (@dknowlton1) reported 22 minutes ago from Acol, England

  😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀

• 
  Heaven And Hell (@heavenndhell666) reported 23 minutes ago from Broadstairs and St. Peters, England

  @virginmedia please can you advise me of your complaints number or email please do not tell me to call on 03454541111 as this number is a waste of time and effort but I would like to make a formal complaint with the view of terminating my contract due to your incompetent service

• 
  Guardian Angels Dog Rescue Ltd (@gadogrescue) reported 28 minutes ago from Broadstairs and St. Peters, England

  @virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.

• 
  Polly Danby (@Pol77) reported 29 minutes ago from Broadstairs and St. Peters, England

  @virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks

• 
  bob mitchell (@bobmitchell82) reported 30 minutes ago from Margate, England

  @virginmedia I checked on the app and it says my account has finished . I’m not going to waste more of my time being left on hold when I have requested someone phone me back and been told 24-48 hours and still nothing. If only the customer service were as helpful as your Twitter team

• 
  James Green (@jimmygreen83) reported 34 minutes ago from Margate, England

  Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.

• 
  James Green (@jimmygreen83) reported 35 minutes ago from Margate, England

  @virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers

• 
  James Green (@jimmygreen83) reported 35 minutes ago from Margate, England

  @virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.

• 
  James Green (@jimmygreen83) reported 36 minutes ago from Margate, England

  Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon

• 
  Sheradon Dublin (@sheradondublin) reported 42 minutes ago from Margate, England

  Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡

• 
  Heaven And Hell (@heavenndhell666) reported 45 minutes ago from Broadstairs and St. Peters, England

  @virginmedia Up to your services you make sure they are unemployed so available when your company makes errors. Needless to say the day my contract ends I leave

• 
  Sheradon Dublin (@sheradondublin) reported 46 minutes ago from Margate, England

  @virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.

• 
  Sheradon Dublin (@sheradondublin) reported 48 minutes ago from Margate, England

  Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.

• 
  Andy Nicoll (@andeenic) reported 55 minutes ago from Margate, England

  Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent

• 
  Andy Nicoll (@andeenic) reported 57 minutes ago from Margate, England

  @virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  YUK FUN (@YUKFUNWOW) reported 7 minutes ago

  @virginmedia That’s all it says, is that not how it should look? Never done a traceroute before sorry

• 
  Anupam Mishra (@anupam3m) reported 8 minutes ago

  @virginmedia your customer service sucks. 3 hours in call since morning and your representative’s are just clueless.Sad state what kind of customer service is this, when for a simple cancel request a customer has to struggle so much.

• 
  DJG (@DJG121) reported 10 minutes ago

  @virginmedia No just can not login

• 
  Twinmumplusone (@Mumab6) reported 10 minutes ago

  @virginmedia My phone never ever plugged into the hub. I was told it needed to be updated or it wouldn’t work. So the man done it and it’s not worked since. I won’t be paying the bill why pay line rental for something I cannot use even incoming calls and don’t work

• 
  🏴‍☠️Laura-Lee Bolger🏴‍☠️🍀 (@LouLouB40) reported 10 minutes ago

  @virginmedia Virgin, sent me a new Valerie. Seriously, we should be able to cover our living area with Wifi! Your phone agents always tell us that it's our fault! But, I managed to get a technician and he saw how bad the internet was at mine. And, he changed my Valerie again!

• 
  Jade Waring (Brock) (@jade243) reported 11 minutes ago

  @virginmedia @Johnt_gore Lol, customer has to call supplier to speak to someone when supplier couldn’t be bothered to and just sent an email.

• 
  Rod Cole (@rodcoleUK) reported 12 minutes ago

  Struggling to find the words to express my frustration with @virginmedia they are charging me double their advertised price that they give to new customers... to even get close... they want to charge me an activation fee... for a service that I already have #ripoff #broadband

• 
  Kim (@elvirawynter) reported 13 minutes ago

  @virginmedia Connection on both wired and wireless has been yo-yoing for close to 30 minutes in the FK4 area. Online says no issue with local service. Hub has been rebooted as well. Any advice? I'm not the account holder so I'm not sure if your team will talk to me via phone.

• 
  becky edwards (@Beccaedwards29) reported 13 minutes ago

  @virginmedia your service is terrible no Internet constantly off and on rebooted the hub still same says no problems in my area cant get though when ring sort it out

• 
  DJG (@DJG121) reported 15 minutes ago

  @virginmedia We are in ox262ng and I can not sign in keep asking for password and it does not connect