Virgin Media Outage Report in Broadstairs and St. Peters, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broadstairs and St. Peters, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broadstairs and St. Peters and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Broadstairs and St. Peters, Kent, England
The most recent Virgin Media outage reports came from the following cities: Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Margate |
Internet | |
| Margate |
Wi-fi | |
| Margate |
TV | |
| Margate |
Internet | |
| Ramsgate |
Internet | |
| Margate |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Broadstairs and St. Peters, England
Latest outage, problems and issue reports in Broadstairs and St. Peters and nearby locations:
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Guardian Angels Dog Rescue Ltd
(@gadogrescue) reported
from
Broadstairs and St. Peters, England
@virginmedia your customer service is very disappointing. Have nothing but problems but never get any help from you.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia Hello again. Your WiFi is playing up again. Same problem as before, intermittent signal regardless of where in the house. Booster most likely needed. The ‘contact us’ option of your WiFi-tester app is also not working.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia It’s the same problem we always have with your WiFi, it’s patchy at best. Even when I’m standing next to the box
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James Green
(@jimmygreen83) reported
from
Margate, England
Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Hello @virginmedia, is there a way I can talk to someone about my WiFi problem this morning.
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Heaven And Hell
(@heavenndhell666) reported
from
Broadstairs and St. Peters, England
@virginmedia Seems every night I lose my tv, on my router I have a flashing red telephone. Sick of paying for tv and not having it, not even got an aerial so when your service goes off I’m left with nothing
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Terry Jordan
(@terryjordan38) reported
from
Margate, England
@virginmedia Do you actually have a customer service department
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Heaven And Hell
(@heavenndhell666) reported
from
Broadstairs and St. Peters, England
@virginmedia please can you advise me of your complaints number or email please do not tell me to call on 03454541111 as this number is a waste of time and effort but I would like to make a formal complaint with the view of terminating my contract due to your incompetent service
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
Morning @virginmedia, I’m starting to become a little fed up with your current business model. You take my money, but supply a less than reliable WiFi service. Will it take a cancelled direct debit to get your attention? Please fix. 😡
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Jason Fuller
(@jsfuller75) reported
from
Broadstairs and St. Peters, England
@virginmedia Is there a fix for your customer service as no one seems to want to help me on your messaging service.
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bob mitchell
(@bobmitchell82) reported
from
Margate, England
@virginmedia I checked on the app and it says my account has finished . I’m not going to waste more of my time being left on hold when I have requested someone phone me back and been told 24-48 hours and still nothing. If only the customer service were as helpful as your Twitter team
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Heaven And Hell
(@heavenndhell666) reported
from
Broadstairs and St. Peters, England
@virginmedia Up to your services you make sure they are unemployed so available when your company makes errors. Needless to say the day my contract ends I leave
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia The new box arrived, and the WiFi sorted itself out for now at least. The boosters are still generating the old network also. I’m planning on leaving everything as it is till it goes wrong again, then I’ll call.
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Polly Danby
(@Pol77) reported
from
Broadstairs and St. Peters, England
@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BARBIE
(@jadebarbieorch) reported
@virginmedia Ridiculous. Plan price is going up I need to discuss. They’ve been down for days
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Becca
(@becca_gleek) reported
@virginmedia can someone please tell me why it's IMPOSSIBLE to get hold of anyone at your customer service?
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Sophie 💙
(@soppyval) reported
@virginmedia do you have a current customer service number or email for ex account holders who need to contact you regarding refund issues
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Dan Lazarides
(@raiden) reported
@virginmedia No help offered. Each time I get to your 2nd line team after an hour's wait. Every time I call, I am told an "engineer will visit the area in 5 working days". This happens and there is absolutely no change to my service. After two weeks, this is now a heavy contractual breach.
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Levi Spencer
(@Rclevi) reported
@virginmedia I requested to be cancelled. I was then contact by the retention team a out s new real deal. I said I wanted to still cancel but the offer for the new deal would stay for 2 weeks. I then got an email saying my plan had changed without confirming to change this.
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Jo Wadsworth
(@BrightonNewsJo) reported
@HarvieOj @virginmedia It's awful isn't it? Couldn't have come at a worse time. Utterly sick of the chirpy "sorry!" on social media and the call centre script failings. Whereabouts are you? We are Hanover
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Andi Anderson
(@ads_uk) reported
@virginmedia Not entitled to any form of compensation as a fix is implemented within 48hrs or the issue is flagged as fixed by your Tech team, meaning I have to ring up and register it again and again. I have been told by retentions that they can see the line working in the time frame (pt2)
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David Woolford
(@DWoolford58) reported
@virginmedia @Ofcom customer service at it's best NOT!
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Dan Scholz
(@dscholzy) reported
@virginmedia Hello again. No one on the chat service has been able to help and yet again fixing the issue in my area has been delayed, now till the 22nd @virginmedia. This is absolutely not good enough and I am thoroughly displeased with how this is being treated.
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Barrie Johnson 🏴☠️
(@BazzJohnson) reported
@virginmedia No I rang to cancel and got talked into a new contract but it’s worse now then it was then