Virgin Media Outage Report in Bucknall, Staffordshire, England

Problems in the last 24 hours in Bucknall, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bucknall, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Bucknall, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Leek, and Uttoxeter.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	5 days ago
Stoke-on-Trent	Internet	6 days ago
Stoke-on-Trent	Total Blackout	11 days ago
Stoke-on-Trent	Wi-fi	15 days ago
Stoke-on-Trent	TV	17 days ago
Stoke-on-Trent	TV	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Bucknall, England

Latest outage, problems and issue reports in Bucknall and nearby locations:

• 
  cara (@PeachyBeechy) reported 36 seconds ago from Stoke-on-Trent, England

  @virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.

• 
  Neil evans EVO (@neilevo18781967) reported 3 minutes ago from Stoke-on-Trent, England

  @virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really

• 
  Adam Bocca (@adam_bocca) reported 4 minutes ago from Stoke-on-Trent, England

  @Virgin_Victoria @virginmedia 1hr and 10mins later after speaking with CS they have confirmed that they cannot help me with my matter and a ticket has been raised which VM will be in touch with me by SMS within 5 working days. CS loved talking too me when I signed up a month ago. #virginmedia

• 
  Andrea Day (@Andreaeday) reported 7 minutes ago from Biddulph, England

  @virginmedia Just also discovered that even though I was told I wouldnt pay for gadget rescue & then I was charged in error. Called last weekend to sort and was told it was sorted, I’ve just been credited £5 rather than the £20 paid for initial set up. I am SO tired of this. Please fix it.

• 
  sean cosgrove (@mymodlifecrisis) reported 11 minutes ago from Congleton, England

  So @virginmedia don’t understand my 78 year old deaf father cannot call them. They call me as asked out of the blue and tell me they can’t fix the broadband problem, they WONT send an engineer out and I’m getting upset because I’m not hearing what I want. They got that right x

• 
  Mark Steven Cooper (@MarcoStevenco) reported 12 minutes ago from Newcastle-under-Lyme District, England

  Oh @virginmedia internet is down! No surprise there! 💡

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 14 minutes ago from Stoke-on-Trent, England

  @virginmedia I experience this problem all the time. Our phones dont connect, our internet randomly drops out, this isnt a new problem. Just a frustrating one. Everytime we 'monitor it for a week then check back' nothing is ever fixed. Its just a bad service in general.

• 
  Iwan Evans (@iwanevans) reported 17 minutes ago from Congleton, England

  @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

• 
  Matt (@shent) reported 17 minutes ago from Stoke-on-Trent, England

  @virginmedia how is the admin panel so slow on the hub 3.0, it’s actually terrible and has been since release 😒 I can’t even access my DHCP settings

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 20 minutes ago from Stoke-on-Trent, England

  @virginmedia Weve had an engineer out, he replaced our router then buggered off. The problems kept happening even with a new router.. its been months of calling & faffing around trying to get this problem fixed & still nothing, its a joke.

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 28 minutes ago from Stoke-on-Trent, England

  @virginmedia damn i get its 2am but your internet is Shit. If it wasnt for student accomodation you can bet your ass I'd have changed provider by now..

• 
  Andrea Day (@Andreaeday) reported 29 minutes ago from Biddulph, England

  @virginmedia 2/2 when modem mode was suggest I was just told it “turns off WiFi” - no help on how to fix. VPN is common from domestic WiFi - you should be clear and transparent to customers that you don’t support rather than charging for gadget rescue for something that can’t be fixed.

• 
  Andrea Day (@Andreaeday) reported 36 minutes ago from Biddulph, England

  @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

• 
  Matt (@shent) reported 45 minutes ago from Stoke-on-Trent, England

  @virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔

• 
  💻gremlins r us💻 (@PlumbousSkin) reported 49 minutes ago from Stoke-on-Trent, England

  Oh shit my bad, @virginmedia 's having problems again... what a surprise..

• 
  sean cosgrove (@mymodlifecrisis) reported 52 minutes ago from Congleton, England

  @virginmedia apparently I have to be at my dads house. Well that would be a long shot as I live 20 miles away and have to work. So they WONT help a 78 year old deaf man. Richard Branson. You’ll be 78 one day and no ****** will help you.

• 
  sean cosgrove (@mymodlifecrisis) reported 55 minutes ago from Congleton, England

  @virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you

• 
  Adam Bocca (@adam_bocca) reported 55 minutes ago from Stoke-on-Trent, England

  @virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.

• 
  sean cosgrove (@mymodlifecrisis) reported 57 minutes ago from Mow Cop, England

  @soundoftheatom @dec1878 Don’t go to @virginmedia My 78 dads doesn’t work or his broadband. He is deaf and can’t talk to them on the phone but they won’t send an engineer out. Happy to take his money though. They’ll sit up when I cancel it tomorrow

• 
  Matt (@shent) reported 58 minutes ago from Stoke-on-Trent, England

  @virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LondonRando (@blobbybobber) reported 5 minutes ago

  @catmur34 @virginmedia Similar to James. We called to say the complaint was ignored, they gave us a number C-170222706. Then we get an email to say it’s closed. Ok… we will be going to @ofcom. What a joke.

• 
  Tom Bycroft ❤🥁 (@BycroftTom) reported 6 minutes ago

  @virginmedia Over the phone agent was so rude and not helpful at all sick of your company i bought new contract and now been told no to get 3 wifi boosters which am entitled to

• 
  David (@D_Law666) reported 13 minutes ago

  @virginmedia @virginmedia My point was really about your call centers causing more problems than solving them. Miscommunication has ended up with a technician coming out to the house when he isn't really needed. I was originally told all I needed to do was swap a new box for an old one.

• 
  xxDonnaxx 🌸 (@donnaxx_xx) reported 18 minutes ago

  @virginmedia 1gb broadband is useless with hub 4. Son has been told he needs to buy a mesh router or put up with no wifi. Having to connect to mobile for teams calls and you won’t let him go back to hub 3. Service is disgusting

• 
  Ian1558 (@Ian1603) reported 20 minutes ago

  @virginmedia Thanks - still issues but I have checked the service status site and that site has confirmed I still have issues. Asked me to check again in four hours. If still not fixed they will book an engineer

• 
  Patricia F (@patfxl) reported 20 minutes ago

  @virginmedia I have signed in my account to check many times now and followed all the usual reboot... and done hard reset as discussed with your team. There is obviously an issue at a different level but there is no communication

• 
  PEMPEHREMPE (@Theoola1) reported 20 minutes ago

  Virgin are fools. How can they reduce my unlimited phone data and now my signal coverage is moving mad. Can’t even keep up 4g @virginmedia

• 
  katie hoolahan (@spacked) reported 22 minutes ago

  @virginmedia To even get the option to talk to someone I have to be willing to have my internet restarted/turned off for a bit, but I can't because it would interrupt my housemates that need it for work. Then phone lines are closed outside the hours that its okay for me to do that.

• 
  Bill Duncan® (@Real_BillDuncan) reported 26 minutes ago

  @virginmedia Your lieing to a #Loyal customer been on the phone and your telling me £57 a month is the cheapest you do,its all LIES. #TheCustomerIsAlwaysRight

• 
  Phil (@phil_miller87) reported 28 minutes ago

  @virginmedia The complaint was raised through your WhatsApp. I have spoke to them again today. They said it's not possible to ring me. I showed them the screenshot and then said sorry, we will ring you within 2 hours. 5 hours later still nothing. sthey are as useful as a chocolate teapot