Virgin Media

Virgin Media Outage Report in Bucknall, Staffordshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bucknall, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bucknall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bucknall, Staffordshire, England 01/15/2025 14:45

January 15: Problems at Virgin Media

Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bucknall, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Congleton.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bucknall, England

Latest outage, problems and issue reports in Bucknall and nearby locations:

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Sorry doesn't fix the problem

  • marcalmond7 Marc Almond (@marcalmond7) reported from Stoke-on-Trent, England

    @TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!

  • whipblue Julie Leech (@whipblue) reported from Newcastle-under-Lyme District, England

    @virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!

  • paramattharri84 Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England

    @KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone

  • sophiebridgett Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England

    @virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫

  • ianmorris04 Ian Morris (@ianmorris04) reported from Checkley, England

    @JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.

  • sophiebridgett Sophie Bridgett (@sophiebridgett) reported from Stoke-on-Trent, England

    @virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(

  • iMeyrick Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    @zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.

  • robbiedyson Rob (@robbiedyson) reported from Newcastle-under-Lyme District, England

    @virginmedia is there any outage with the Staffordshire area ST5

  • jamesjohara James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, England

    @virginmedia do any of your technical support staff have the first clue what they’re on about?

  • beth_emma_ Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    @virginmedia my internet is down, again 🙃 I'm in ST4

  • SharonJukes SBJ💙 (@SharonJukes) reported from Stoke-on-Trent, England

    Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please

  • paramattharri84 Matt Harrison (@paramattharri84) reported from Stoke-on-Trent, England

    @virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service

  • hughes_nh Neil hughes (@hughes_nh) reported from Stoke-on-Trent, England

    @DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Crypt891 Crypto (@Crypt891) reported

    @ritchiewelson @virginmedia @BTSportBoxing Shocking customer service I'll be cancelling my Virgin package in the morning had the same thing happen for that event too

  • LouiseM00778080 Louise Moore (@LouiseM00778080) reported

    @virginmedia @Tyson_Fury @DillianWhyte Absolute joke! Get this sorter Virgin. Biggest fight of the year. Just broadcast the channel to all - it'll cost you more to sort your issue than charge everyone. Get that link open!!

  • markhogan86 mark hogan (@markhogan86) reported

    @MrTylerJames22 @virginmedia I can’t even find the live events section me this is a ******* shambles. Can anyone help?

  • rockyaliboxing Rocky Ali (@rockyaliboxing) reported

    @SamuelJ43154486 @virginmedia Mine isn’t, called and says they are getting an engineer to try fix it and don’t know how long it will take.

  • scousertommy96 carl roberts (@scousertommy96) reported

    @virginmedia why is the fight not working after I've paid

  • PyrahAimee aimee pyrah (@PyrahAimee) reported

    @virginmedia are customers getting a refund for the fight? Can't get to watch it! Internet was down yesterday as well

  • TimFran41497014 Tim Franklin (@TimFran41497014) reported

    Mines working now, hope that's the case for everyone else. @virginmedia I'm assuming you will NOT be charging your customers full price as we've missed an hour and 15 minutes of the event due to your problems?!

  • tom2tuff Tom2tuff (@tom2tuff) reported

    @virginmedia @Tyson_Fury @DillianWhyte Give me my money back, paid for a service you cant provide. Consumer rights act covers all these people who are not getting what they paid for, this is a live event not a pay now watch tomorrow after everyone k ows the result!!!!!!!!

  • LeightonWright2 Leighton Wright (@LeightonWright2) reported

    @brownhill76 @virginmedia ******* **** init mate. I'll be getting it refunded, won't be paying for this. Just rang em up and its got an automated message saying that they're aware of the problem and working on it.

  • JohnnyfField johnnyf (@JohnnyfField) reported

    @BarryJonesBox Virgin media total blackout, can’t watch a bloody thing. Having to get your updates mate