Virgin Media

Virgin Media Outage Report in Bucknall, Staffordshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bucknall, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bucknall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bucknall, Staffordshire, England 12/11/2024 15:30

December 11: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bucknall, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Congleton and Newcastle under Lyme.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Phone
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bucknall, England

Latest outage, problems and issue reports in Bucknall and nearby locations:

  • IXL Ian Fraser (@IXL) reported from Keele, England

    Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?

  • J9PVFC J9PVFC (@J9PVFC) reported from Stoke-on-Trent, England

    @virginmedia recently downgraded my broadband package, but my Volt package hasn’t been reapplied to my account. Can you help as O2 show it’s active, but no options on your help site that direct me to someone to fix.

  • timothyray Tim Ray (@timothyray) reported from Tean, England

    @Cassetteboy @virginmedia Imagine being that crap a company that you don't realise the damage you do to @virginmedia's reputation when you piss off someone with 77k Twitter followers.

  • LesleyA14768590 Lesley Arnold (@LesleyA14768590) reported from Stoke-on-Trent, England

    Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved

  • dazholdcroft1 Daz (Oaky) Holdcroft (@dazholdcroft1) reported from Stoke-on-Trent, England

    @TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate

  • MattHugheslives Matthew Hughes (@MattHugheslives) reported from Stoke-on-Trent, England

    So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.

  • Rich_carless Richy (@Rich_carless) reported from Stoke-on-Trent, England

    Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!

  • ChrisLaws1 Chris Laws (@ChrisLaws1) reported from Cheadle, England

    @virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Stoke-on-Trent, England

    @virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.

  • DeanCondliffe dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported from Stoke-on-Trent, England

    @virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.

  • AndyType2 Andy (@AndyType2) reported from Newcastle-under-Lyme District, England

    @virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.

  • andy_dickerson Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, England

    Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?

  • andy_dickerson Andrew Dickerson (@andy_dickerson) reported from Stoke-on-Trent, England

    @virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.

  • Faeeeriee Kerys🐝🇺🇦🙏🏻 (@Faeeeriee) reported from Stoke-on-Trent, England

    Think Virgin Media just **** the bed. What’s happened?

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!

  • RichardGannon23 Richard Gannon (@RichardGannon23) reported from Newcastle-under-Lyme District, England

    @virginmedia my broadband and TV services seem to be down again since 5am

  • swoolly1970 Steve woolliscroft (@swoolly1970) reported from Stoke-on-Trent, England

    @virginmedia I’m trying to watch @stokecity , I pay you good/ hard earned money for your service and this is what you give #shocking

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Terry99Tezza Terry Carpenter (@Terry99Tezza) reported

    @virginmedia Have have just done this TM and a customer service agent, (JM), has now sorted it out for me. Thanks

  • DonWimble Don Wimble (@DonWimble) reported

    @virginmedia 4) from downstairs upstairs to my office and it worked immediately on all TV's and monitors with the same cables and connections - tried the original V6 box and again it was not working - tried the downstairs again & it was fine so the fault is definitely the V6 box

  • MLuker85 Mark Luker (@MLuker85) reported

    @virginmedia fixed the problem. The solution from the 'help' desk was to reset my hub to factory settings every time it drops out and they won't send another engineer. I just need this fix as i'm unable to do my job.

  • thomwarren Tom Warren (@thomwarren) reported

    @virginmedia It has been inconsistent for the last 48 hours, but an hour ago it went down entirely. Not sure what you mean by wired connection?

  • Adam47445576 Adam (@Adam47445576) reported

    @virginmedia #virgin just paid £200 to end the nightmare of being a customer - I called and sent a letter and they don’t cancel - avoid taking a contract with these thieves - service was rubbish

  • kjad22 k jadva (@kjad22) reported

    @virginmedia The number doesn't work?

  • Jan1_T Jani Treagust (@Jan1_T) reported

    @virginmedia virgin tv and internet down TF10 . Any update please?

  • DeanJA91 Dean (@DeanJA91) reported

    @virginmedia whys my internet down? Been down since lastnight!!

  • envyas94 N (@envyas94) reported

    @virginmedia Awful!! Your staff on the phones know nothing and tell me lies each time, why am I paying full price for a service and not receiving the service?

  • kiteers Karen. 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@kiteers) reported

    @virginmedia It's still a little wobbly. I ran a diagnostics test and it says "your home network has a few problems" I can't even remember the last time I lost connection but it's SO weird it happened and then I get a call from Sky offering me new broadband haha.