Virgin Media Outage Report in Winsford, Cheshire West and Chester, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Winsford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Winsford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Winsford, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Widnes, Crewe and Winsford.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Wi-fi | |
| Widnes |
Internet | |
| Runcorn |
Wi-fi | |
| Crewe |
Internet | |
| Crewe |
Wi-fi | |
| Widnes |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Winsford, England
Latest outage, problems and issue reports in Winsford and nearby locations:
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ste donnelly
(@ste19410949) reported
from
Widnes, England
@virginmedia got to be worst internet service going time to get rid I think 💩💩💩
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Rhys Perrett
(@PureSports01) reported
from
Runcorn, England
@virginmedia Hi. Unfortunately I couldn’t check anything at the time but I did see a technician coming into the area at 6pm on Friday which sorted the issue... not good service that it took all day to sort out though, a day of work lost!!
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
Ring up @virginmedia been on phone spoke to one customer service he’s put us through to another department waiting 42 mins now listening to music 🎤
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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Alan Wilkinson
(@mrwilkinson1979) reported
from
Widnes, England
@virginmedia 2half hours waiting for a reply in text service! Can someone take ownership please!
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia It’s ok I’m not explaining the issues on here then.
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia A member of the family has dementia and now gone into care home so need to cancel the policy, we have power of attorney which should be noted from last time we sent it to you but they wouldn’t help as they said they can’t deal with us for this situation
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia so much easier to cancel payments than actually sort issues out with you. Customer services Not helpful and don’t care
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia can you help volume control won’t work on control tried to reset it now not working at all cannot change channel help
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Technical Issues ☭
(@RagnarokAhead) reported
from
Runcorn, England
Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence
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bev sale
(@bevey2010) reported
from
Runcorn, England
@virginmedia I have checked and rebooted but says nothing wrong, we can have 10 devices connected at any 1 time and never had a problem till last week when internet just turned off randomly an since then ots been on, off, on, off,on,off all day
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Bruce
(@brollybruce) reported
from
Knutsford, England
@virginmedia Complete disaster - can you please look on the account and sort out the problem - you have all the authority from the client
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Graeme Buck
(@g8uck) reported
from
Widnes, England
Wow @virginmedia on hold to your customer service team for one full hour and it’s cuts me off absolute joke of a company!!! My next call will be to cancel 🤬
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day
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J.B
(@BIGTED1967) reported
from
Knutsford, England
@LobbyNoNumbers We pay about £66 per month with @virginmedia for the basic tv,broadband and phone that we never use. Probably the worst customer service around. They promised to upgrade the set top box 2 years ago and we're still waiting.
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Julie Noble
(@JulieMNoble) reported
from
Tarporley, England
@LaraNewman @virginmedia @virginmedia is that what you call service #unacceptable #2020 #internet
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ketaki
(@ketaki_sharma) reported
@virginmedia Yes I m. Call u n be on line for hours, supervisor doesn’t on line resolve it.I wrote a complaint in Nov22.That 2 not handled.billing dept generates bill n custmr care can’t find me on ur database. I won’t cal anymor, Will provide all d evidence in court if needed.
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Graham Price
(@GrahamP61637031) reported
@virginmedia No ! …. My concern is the frequency of outages ! I switched from BT after years of good service but slower speeds ( 25 to 30mb) .. until I joined virgin I hadn’t read about issues raised over these outages and poor customer service but it’s rife ! Once is too many at this price
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dobry_nicola
(@dobry_nicola) reported
Got the new #samsungs23 yesterday. Won't connect to Galaxy smartwatch or headphones. Internet super-slow. Pictures on social media take ages to load. It isn't the wifi connection. Not impressed and will be ringing the team @virginmedia to discuss an alternative device.
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BRZYDLE
(@brzydle) reported
@virginmedia Let me put it this way... I've collected plenty of data to show the issue. however everyone is afraid to click the link! I do understand that ppl are afraid of being scammed or get some malware, however being so tech savvy they should know how to use VMs to prevent this.
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Dr Kieran Fenby-Hulse
(@KFenbyHulse) reported
Without doubt @Virgin @virginmedia are one of the worst companies I have ever had to deal with. If you ever think of using them, may I suggest you don't. Five hours of customer service teams now doing nothing but transferring me to other teams.
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Isabelle
(@SalmaIsabelle2) reported
@virginmedia I have no WIFI again can anyone help please
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Dr Kieran Fenby-Hulse
(@KFenbyHulse) reported
@virginmedia Every time I've contacted you, you are "busier than usual" suggesting you are deliberately poorly resourced to ensure customers can't get in touch with issues. It is categorically the worst customer service I have ever experienced.
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Dr Kieran Fenby-Hulse
(@KFenbyHulse) reported
It is almost as if @virginmedia don't want to deal with a complaint and hope you give up. I won't. I'll just go to @Ofcom
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Rach 🖤
(@tortymoo) reported
@virginmedia disgusting service, leaving a vulnerable disabled woman with no fall alarm until Wednesday afternoon because your ‘hub’ has just stopped working & apparently no managers in the call centre to speak to #joke #vulnerablewoman #shocking
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Northy🍒🤍
(@cherrypie1872) reported
@virginmedia Yes. When the engineer came out we were told the line to our house had been blocked as part of the fix for the area. Engineers then came out to replace the line.