Virgin Media Outage Report in Winsford, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Winsford come from postal codes CW7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Winsford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Winsford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 03: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Winsford, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Winsford, Crewe, Widnes and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Winsford |
Internet | |
| Crewe |
Internet | |
| Widnes |
Internet | |
| Widnes |
TV | |
| Runcorn |
TV | |
| Runcorn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Winsford, England
Latest outage, problems and issue reports in Winsford and nearby locations:
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?
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Norbert Lad.
(@maximuslid) reported
from
Knutsford, England
@virginmedia I was advised everytime that the original agreement was correct in the notes and the bill would be amended. Each time it comes through on email it is wrong. And the credit has not been authorised. I'm paying £38 excess in first month as no credit applied. Help.
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Kev James
(@djkevjames) reported
from
Runcorn, England
@virginmedia is there problems in halton/Cheshire area please ?
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ste donnelly
(@ste19410949) reported
from
Widnes, England
@virginmedia speeds are crap again
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Simon Janion
(@chaser_51) reported
from
Runcorn, England
@virginmedia HELP!!!! I have had not TV service for nearly 9 hours with fault code W102 on both the TiVo boxes. I have reset the Hub and rebooted both boxes, checked all the cabling and still nothing. My postcode start WA7. PLEASE FIX ASAP!!!!!!!
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia having problems tv channels not working phone 150 not taking calls
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous
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Norbert Lad.
(@maximuslid) reported
from
Knutsford, England
@virginmedia can someone contact me please. I've made changes to our VM account and the bill looks wrong. I've called the offshore team twice and just get bounced around before the line goes dead. Unacceptable service. Please resolve.
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Dave Ashurst
(@DWA2005) reported
from
Knutsford, England
@virginmedia @stewartbowie4 Last update on the link you provided nearly 3 hours ago, communication with customers is woeful. Is there any sort of estimate to fix?
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Norbert Lad.
(@maximuslid) reported
from
Knutsford, England
@virginmedia Hi, John sorted the problem, but sky sports HD is still NOT showing. It should be on BOTH boxes. Please fix ASAP.
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia Previous appointment had to be cancelled due to work commitments. Unsure what they would have done at the property anyway when it looks like an issue with the service to my property and others. Can’t you check Wa74rf postcode service supply?
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia I have used this service in the past and faults have been noted, I have also reported it before now on my account. It’s just weird that every Sunday I appear to be having issues.
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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Lukefoster89
(@LukeFoster89) reported
from
Sandymoor, England
@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia is there a problem with internet in Widnes r has gone off
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?
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Kev James
(@djkevjames) reported
from
Runcorn, England
Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia checked this and currently it says no issues,there clearly is a issue as this is not an isolated incident and is affecting others closeby. Unless you can actually do anything that may solve or attempt to solve the issue dont bother replying because your just giving me lip service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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aileen pearl
(@aileenpearl4) reported
@virginmedia @virginmedia you still don’t reply and I can’t even get through on the 150 number! Tell me how I can CANCEL MY CONTRACT 🤬. @virginmedia you are a disgrace and have no right to be charging for your appalling service. How you call yourselves a communications company is beyond me!
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Buck Champers
(@BuckChampers) reported
@virginmedia @virginmedia I need to register a fault, can't get through on the phone. BB service is down to 10meg on a 200meg contract. tried all the resets possible as per your website guidance. can you help raise a fault?
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Lyle Fulton
(@LyleFulton) reported
@virginmedia Yes, for the last 4 days, and it keeps coming back with the same old thing. 'Aware of an issue, engineers dealing with it, fix estimate' etc etc. Just tell us what's going on - working from home with this horrendous service is impossible.
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Somanath Nanda
(@Somanath29) reported
@virginmedia Do you know how awful your support System is! Even they drop the call without answering to my queries. Does your area manager even know about my case for house move request??
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Laura Nightingale
(@la_nightingale) reported
Does @virginmedia actually have a customer service department? I’m finding it impossible to speak to anyone about our terrible WiFi connection and latest bill.
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Abi Fuller
(@abifuller) reported
@SteveBeatty73 @virginmedia Same issue here in GU15! Can’t work without it...
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Lyle Fulton
(@LyleFulton) reported
@virginmedia @alis_w_davies I can pick this up, as I live with Alis, and I am the accountant the holder. I have been told now 4 times by your operative on the phone that an issue is being looked at by engineers, and there is an outage in the area. I have finally been told its to do with replacing cables.
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Daniel Orman
(@danorman_) reported
@virginmedia whoever designed your website needs firing. One of the worst navigation experiences going 😡
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David Woolford
(@DWoolford58) reported
@virginmedia @ofcom what do you recommend when the service is non-existent?
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Max
(@MAXcngns) reported
@virginmedia is there an issue in CB1 area? Lost internet connection and reset router etc. Status page says there is no issue with Broadband. Thanks.