Virgin Media Outage Report in Winsford, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Winsford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Winsford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 09: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Winsford, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Northwich, Runcorn, Widnes, Knutsford and Sandbach.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Internet | |
| Northwich |
Wi-fi | |
| Northwich |
Wi-fi | |
| Northwich |
Wi-fi | |
| Northwich |
Wi-fi | |
| Northwich |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Winsford, England
Latest outage, problems and issue reports in Winsford and nearby locations:
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Julie Podet
(@JuPo71) reported
from
Crewe, England
@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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Inland Empire 777
(@InlandEmpire777) reported
from
Nether Alderley, England
@virginmedia None of that shit, that's an absolute fact, trust me.
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ste donnelly
(@ste19410949) reported
from
Widnes, England
@virginmedia got to be worst service around all down again time to cancel I think
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Alan Wilkinson
(@mrwilkinson1979) reported
from
Widnes, England
@virginmedia 2half hours waiting for a reply in text service! Can someone take ownership please!
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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Bruce
(@brollybruce) reported
from
Knutsford, England
@virginmedia Complete disaster - can you please look on the account and sort out the problem - you have all the authority from the client
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sharrondarnell
(@piggin_shazza) reported
from
Widnes, England
@virginmedia Your customer service is absolutely garbage how many people am I expected to speak to and how long do i have to wait to get something resolved.
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J.B
(@BIGTED1967) reported
from
Knutsford, England
@LobbyNoNumbers We pay about £66 per month with @virginmedia for the basic tv,broadband and phone that we never use. Probably the worst customer service around. They promised to upgrade the set top box 2 years ago and we're still waiting.
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia poor customer services this evening, on hold for over an hour to only be cut off. Clearly not interested in existing customers, only new with very expensive monthly costs for the same poor service.
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bev sale
(@bevey2010) reported
from
Runcorn, England
@virginmedia I have checked and rebooted but says nothing wrong, we can have 10 devices connected at any 1 time and never had a problem till last week when internet just turned off randomly an since then ots been on, off, on, off,on,off all day
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia is there currently an issue in the Wa8 7dd area are WiFi went of over an hour ago have carried out the usual health checks but no joy and can’t get through on the phones!
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia my girls keep moaning r internet keeps going of is there a problem in WA8 8BS area
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sandra hunter
(@Sandie42Hunter) reported
from
Widnes, England
@virginmedia you are getting slated on Facebook looks like you will lose lots of customers after this is over, in the chat you say ring after 1 hour of waiting you get cut off . Poor customer service, my plan has run out so it’s gone up in price I am on Furlough cost cutting .
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Alan Wilkinson
(@mrwilkinson1979) reported
from
Widnes, England
@virginmedia yet again I’m let down... WiFi gone while watching a film! But hey, you can’t be arsed answering customers issues!
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ste donnelly
(@ste19410949) reported
from
Widnes, England
@virginmedia got to be worst internet service going time to get rid I think 💩💩💩
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before
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Alan Wilkinson
(@mrwilkinson1979) reported
from
Widnes, England
@virginmedia still waiting for contact or a method I can use to contact. Disgusting service! Happy to take my money
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TMcGRed
(@TMcGRed) reported
from
Widnes, England
@virginmedia broadband is really slow. Paying for 200mb D/L and getting just over 40mb at the mo! This has been happening intermittently over the last week or so...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Knxfee
(@Knxfee) reported
@JOKERUKG @virginmedia £105 a month for it to go down all the time
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Kevin
(@appccessible) reported
@virginmedia Already done. It doesn't fix it. So on the previous question. Are you using @Oracle because @VodafoneUK do and they know all about this issue when customers leave and then return a few years later using the same email address.
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Wainscott
(@wainscott1) reported
Seeing as Virgin Media is trending, has anyone else had broadband connection problems ever since they had no choice in being upgraded to superfast 100MB+? I wouldn't even call it fast a lot of the time! It was fine before that.
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Harry Scott
(@Societies_Pests) reported
@HomelesPenguin @the_pieface @virginmedia I've been a field tech, network engineer, headend engineer and network planner for VM. Trust me, you're talking bollocks. No national issue.
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⚫️⚪️⚫️Frank Williamson⚫️⚪️⚫️
(@few1971) reported
@virginmedia morning I rang up at 8am this morning and was informed that you are super busy, who knew so many people wanted to leave VM, anyway 20 minutes in and I have spoken with someone and am now being transferred to someone else, all I want to do is cancel my contract
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K. C.
(@KyleCiesielczuk) reported
@the_pieface @virginmedia Tempting fate here but I have had no issues with virgin for a few months now.
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Jenny Smith
(@JenfleurSmith) reported
@virginmedia No Wi-Fi again. Please rectify for the RM11 area, this is unacceptable ‘service’.
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paul winchester
(@doitallpaul69) reported
@virginmedia No idea what the connect app is but i know where it doesnt work properly. I just need a link or a phone number to order them. It should be a simple process but like everything with virgin its not
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Mr Comic Book
(@comicbookguy_UK) reported
@ScottishSun why havent you mentioned the constant @virginmedia outages EVERY night at midnight this week? Subscribers up & down the nation losing all internet including the VM website going down yet Virgin refuse to acknowledge it! We're fed up with this!!
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Kevin
(@appccessible) reported
One question for @virginmedia. Do you use @Oracle to manage your customer database?