Virgin Media Outage Report in Tarporley, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tarporley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tarporley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 19: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Tarporley, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Crewe, Ellesmere Port and Winsford.
| City | Problem Type | Report Time |
|---|---|---|
 Crewe |
Internet | |
| Ellesmere Port |
Total Blackout | |
| Ellesmere Port |
Internet | |
| Crewe |
Wi-fi | |
| Ellesmere Port |
TV | |
| Crewe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tarporley, England
Latest outage, problems and issue reports in Tarporley and nearby locations:
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Julie Noble
(@JulieMNoble) reported
from
Tarporley, England
@LaraNewman @virginmedia @virginmedia is that what you call service #unacceptable #2020 #internet
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Michael Pyne
(@MickPyne) reported
from
Ellesmere Port, England
@virginmedia virgin down again in Ellesmere Port absolute **** service been down since 22:00 and estimated fix of 18:00 today. Thanks virgin
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @Logical1966 Liars. It’s Virgin’s job. Not the customer’s.
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Han
(@Hanhan2822) reported
from
Rossett, Wales
Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
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Knighty
(@adamjpknight) reported
from
Chester, England
@LegendEskimoBoy Virgin media customer line.
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Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@Logical1966 @virginmedia Neither Virgin nor YODEL gives a flying f*ck about the customer - and that’s the truth of it.
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
No Internet. Hope @virginmedia fix whatever the fault is soon
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Sheryl
(@Sheryl83) reported
from
Ellesmere Port, England
@virginmedia trying to set up a #dementia phone at my grandads and it won't work. Think it could be to do with line as it works from my house. Always says number not recognised, please help!
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Sue Lightfoot
(@suelightfoot) reported
from
Saughall, England
We were very excited about getting @virginmedia. The reality is the customer service during a time when citizens need them most has been pretty poor.
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia I just changed my account from my mums account as she has died to mine but I need to find out the info to connect to my tivo as its changed obviously. Please help
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ASH (GEN-X)
(@MrAshleyVP) reported
from
Saughall, England
@melashley @LightleyG @virginmedia @c1ca2 @Dawn92944045 Been poor since installation
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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Danny
(@Dan_Jacko_) reported
from
Ellesmere Port, England
@virginmedia absolute discusting customer service and provider 1:45 on the phone and no closer to an answear I want
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jude parkin
(@JudeParkin) reported
from
Ellesmere Port, England
@virginmedia ch66 1se area no wifi service since yesterday! How long does it take to fix a fault?
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Ian Farr
(@ianfarr) reported
from
Ellesmere Port, England
@virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service
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jude parkin
(@JudeParkin) reported
from
Ellesmere Port, England
@virginmedia Trying to cancel an engineer appointment for tomorrow.. nothing on line to be able to cancel ? Tried calling 150 after 10 minutes got cut off !
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia having issues with broadband. Hope it gets fixed soon.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Loco
(@ChrisLoco_) reported
@virginmedia Hi John. I’m constantly having issues with my fibre broadband. I managed to get through to someone who is only trying to sell me extender pods and not listening to the issue that we have no connection to extend 🥲
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louise
(@BluePandaNugget) reported
@virginmedia can't get hold of any customer server again. Supposedly have a live chat, mentioned on the website but you can't actually access it, it just sends you round in circles. I've been trying to speak to someone for weeks now. It's beyond a joke.
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Baking Bread
(@CrissBKreme) reported
“…we'll be carrying out essential works on our network on Fri 05 Aug, which could interrupt your services. We're sorry about that & will try and get you back online as soon as possible.” @virginmedia could you not do this out of working hours? I work from home…
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Serena FitzGerald
(@Serenaf66) reported
@virginmedia This number is a bot and is asking what service I want to talk about. I don’t want to talk about a service, just the vandalism to my property by your company.
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Lucy Sykes
(@LucySyk) reported
@virginmedia in the last hour I have spoken with Wendy, Rona, Chelsea, and 2 others about cancelling my account- each time the line conveniently goes dead or cuts out- how ironic for a broadband company! Your service has been frustrating from start to finish- happy to be out!!
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Brian Thompson
(@BrianDoyle1974) reported
@virginmedia Yes, my bill has jumped to £66 per month. How do I cancel?
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Kwami Odoom
(@kwamiodoom) reported
@virginmedia Hi, trying to get some support with broadband but stuck in a loop with your bots who keep taking me back to the beginning again and again. Can I talk to an actual person please?
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Austin
(@AustinLDN86) reported
@virginmedia is it standard practice for your reps in the retention department to hang up on you the second they realise there is no way for them to persuade you not to cancel your package? Half an hour on hold!
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Chris Loco
(@ChrisLoco_) reported
@virginmedia It says no issues currently but we’ve been having a dropping connection over the last couple of weeks, which is only getting worse even after multiple hub resets, a wifi extender etc
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DD_Scribbler 🟥 ✍️🎨📖🇺🇦
(@ddscribbler) reported
@virginmedia Do you actually care about your customers? We can't contact you by phone unless we hold hours! Abysmal customer service from overseas helpdesk with English as a 2nd language. They don't understand why we're annoyed! #poorcustomerservice #virginmedia #wasteoftime