Virgin Media

Virgin Media Outage Report in Saughall, Cheshire West and Chester, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Saughall, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saughall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Saughall, Cheshire West and Chester, England 09/27/2025 04:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Saughall, Cheshire West and Chester, England

The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Runcorn, Widnes, Upton, Ellesmere Port, Birkenhead and Greasby.

Loading map, please wait...
City Problem Type Report Time
United KingdomPrenton TV
United KingdomLiverpool Internet
United KingdomRuncorn TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomRuncorn Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Saughall, England

Latest outage, problems and issue reports in Saughall and nearby locations:

  • LukeCav Luke Cav (@LukeCav) reported from Liverpool, England

    @virginmedia how longs the internet going to be down in the L8 area of liverpool?

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years

  • cathcrilly Catherine Crilly (@cathcrilly) reported from Liverpool, England

    Guys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘

  • bevey2010 bev sale (@bevey2010) reported from Runcorn, England

    @virginmedia I have checked and rebooted but says nothing wrong, we can have 10 devices connected at any 1 time and never had a problem till last week when internet just turned off randomly an since then ots been on, off, on, off,on,off all day

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Ringing your service once more how pathetic is it

  • WKLetting West Kirby Letting Ltd (@WKLetting) reported from Hoylake, England

    @virginmedia I have tried calling and emailing virgin media to cancel my broad band contract. I have also written to virgin media on 1/7/2020 to cancel contract but No reply !! Not good service and would advise against using virgin media

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.

  • lyndseym123 Lyndsey Moss (@lyndseym123) reported from Halewood, England

    @virginmedia our connection keeps cutting in and out while watching TV - everything else coming through the HDMI is fine. Could someone please advise if there are issues in the L25 Liverpool area please #virginmedia

  • AlexioBailinho Al* (@AlexioBailinho) reported from Liverpool, England

    .@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please

  • HenninghanFiD Phillip™ (@HenninghanFiD) reported from Liverpool, England

    @virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.

  • Conor87 Concobhar Dochartaigh (@Conor87) reported from Liverpool, England

    @virginmedia I want to cancel my contract but can’t get through to anyone on the phone.

  • KayakmooseF Kayakmoose (@KayakmooseF) reported from Liverpool, England

    @BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.

  • WKLetting West Kirby Letting Ltd (@WKLetting) reported from Hoylake, England

    @virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁

  • markrp64 MarkRP (@markrp64) reported from Liverpool, England

    @virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    And @virginmedia broadband appears to be having issues again. After losing it for hours on Friday due to a local area issue, my connection appears to have gone again and the router is constantly rebooting and searching for a connection. Not a stable service whatsoever.

  • scousenat *scousenat😘 (@scousenat) reported from Liverpool, England

    @virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now

  • WKLetting West Kirby Letting Ltd (@WKLetting) reported from Hoylake, England

    @virginmedia no response 21 days since I wrote, email and called you to cancel virgin broad Poor customer service !!

  • walshy31 Paul Walsh (@walshy31) reported from Liverpool, England

    @virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.

  • Guitaraholic Paul McDonough (@Guitaraholic) reported from Liverpool, England

    Hay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….

  • scousenat *scousenat😘 (@scousenat) reported from Liverpool, England

    @virginmedia im ready to throw your modem in the bin and get onto the ombudsman you don’t provide a service you false advertise and your charging me for nothing!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • fish_menacing menacing fish (@fish_menacing) reported

    @virginmedia Is this the same generic answer you give everyone and it's not just me having this problem multiple customer are having this issue and it's nothing to do with the connection my end doesn't matter cancelling contract after December poor service provider

  • pandasarerobots pandasarerobots (@pandasarerobots) reported

    @virginmedia I've been trying for days to speak to someone about my new order and have got nowhere. Your customer service telephone team have hung up and your WhatsApp team directs me to the telephone team. Please can someone speak to me about this?

  • deepdean Martin (@deepdean) reported

    @GoFigureItOut2 @virginmedia I was on the phone to them 6 hours last week and the issue is still not resolved. Ironically they are a fast telecom company

  • Finola_Rise Finola Riseborough (@Finola_Rise) reported

    This is atrocious. We could get @virginmedia here in days!! Can you either get us an install next week or release us from our contract. This is YOUR mistake, we were very clear about install requirements & were assured this wouldn’t be a problem

  • garylilley88 Gary Lilley (@garylilley88) reported

    @virginmedia I can’t as I’ve moved and it won’t let me sign up to my new address but regardless still can’t get it at my old address down the road! Get laying alongside the rail lines Grantham —> Sleaford and you’re quids in around here believe me!

  • RileyBanter Rileyyyy (@RileyBanter) reported

    @virginmedia Your internet is horrific. Another day another problem, WiFi is on but no internet connection. Will definitely be changing soon

  • Hezzie007 Andrew Herrington (@Hezzie007) reported

    @virginmedia tell me that straight away to avoid this pointless conversation…. or email whoever is in the faults department and tell them it’s broken! i have contacted virginmedia - that’s you! how your internal systems work isn’t my concern

  • HandsomeEddie1 HandsomeEddie (@HandsomeEddie1) reported

    @virginmedia usual inept service. Apparently we don't have a fault and neither do all our neighbours. No landline and no broadband. Now having to travel into office.

  • GoFigureItOut2 Donna (@GoFigureItOut2) reported

    @virginmedia No - mother was on the call in total for 23 minutes with no resolution - do you have an address where I can register a complaint re an old cheque that is now out of date - she hasn't presented it and its a year old - but one of the security question that she failed is what was

  • EggsyGLC John (Eggsy) (@EggsyGLC) reported

    @virginmedia I will not be able to make this appointment. Please can we reschedule for 5 pm today? Could you also send me details of who I should contact in order to lodge an official complaint for failure to provide a service?