Virgin Media Outage Report in Saughall, Cheshire West and Chester, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saughall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saughall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Saughall, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Widnes, Upton, Ellesmere Port, Runcorn, Birkenhead, Prenton and Greasby.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saughall, England
Latest outage, problems and issue reports in Saughall and nearby locations:
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia hello please can you help me or give me a number to call to speak to someone?
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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Graeme Buck
(@g8uck) reported
from
Widnes, England
Wow @virginmedia on hold to your customer service team for one full hour and it’s cuts me off absolute joke of a company!!! My next call will be to cancel 🤬
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia Its not working again so you better fix it
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Paul #WhatDayIsItEdition
(@AgentLittleP) reported
from
Liverpool, England
Geeky thing I've just noticed with our new FTTP connection from Sky (supplied & fitted by Openreach) we now have a IPv6 IP address! Never had one before as VirginMedia do not natively have one nor offer one!
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia just been hung up on in the middle of when I finally got through can you please help me :(
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sarah ellingham
(@liverlas) reported
from
Liverpool, England
@virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Does anyone have virgin media who can help me please before lose the plot
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received
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Sandra Scott
(@sandrachataway) reported
from
Liverpool, England
@virginmedia ok I have rebooted my broadband, checked my connectivity via an app, a bot & a recorded voice. I teach online & have had to cancel 3 clients & managed more advanced learners online. My devices are won’t reconnect. I have clients booked for the morning too. #help
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia I know that it says there are issues in the area
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Daniel
(@huckleberrydan) reported
@virginmedia I’ve been trying to get a booster pod for about 2 months now. Your Live Chat never works and the telephone numbers go round in circles and you never speak to a human. I’ve raised a complaint and you keep trying to shut it, but the issue isn’t resolved
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Emma
(@Emmzz_92) reported
@virginmedia Are u winding me up? I’ve just seen you say to someone else on twitter that there is a problem with the tv boxes rebooting themselves and your saying to me there’s no problem and to check my own stuff
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Lewis Phillips
(@lewfigo) reported
@virginmedia Your service appears to have catastrophically crashed in SW19, and the area checker appears to be out of action. What’s occurring? And no, I unfortunately do not have time to sit on hold to speak with someone.
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Becks
(@ThatGuurl) reported
@virginmedia I'm just going to cancel the contract
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Dastardly Whiplash
(@kerching) reported
@virginmedia Because of an area fault unrelated to my issue. But they never told it was cancelled
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Shannon gaskill
(@Shannongaskill2) reported
@virginmedia YOUR COMPANY! considering your a multimillionaire company you dont have VERY GOOD customer service do you? i have been trying to get InTouch for weeks/months but nope it seams that NONE answers your phones/webchats/whatsapps/emails. WORLDS WORST COMPANY!!!!!!!!!!!!!!!!!!!!!
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Shannon gaskill
(@Shannongaskill2) reported
@virginmedia YOUR COMPANY! considering your a multimillionaire company you dont have VERY GOOD customer service do you? i have been trying to get InTouch for weeks/months but nope it seams that NONE answers your phones/webchats/whatsapps/emails. WORLDS WORST COMPANY!!!!!!!!!!!!!!!!!!!!!
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Shannon gaskill
(@Shannongaskill2) reported
@virginmedia @SpotifyUK YOUR COMPANY! considering your a multimillionaire company you dont have VERY GOOD customer service do you? i have been trying to get InTouch for weeks/months but nope it seams that NONE answers your phones/webchats/whatsapps/emails. WORLDS WORST COMPANY!!!!!!!!!!!!!!!!!!!!!
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Natasha Wright
(@NatashaWrightyn) reported
@virginmedia Yes, a third appointment has now been booked. Am I holding my breath on it, absolutely not. A complaint has also been made as I am not happy. Virgin is such a big company you lose sight of your long term customers…. As you will no doubt think 1 leaves another 5 join who cares
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Jack “2 monets” Bremer
(@jackbremer) reported
@virginmedia That’s like the AA asking someone to drive to their garage when they’re broken down. Maybe someone else would like the business?