Virgin Media

Virgin Media Outage Report in Saughall, Cheshire West and Chester, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Saughall, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saughall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Saughall, Cheshire West and Chester, England 04/03/2025 01:55

April 03: Problems at Virgin Media

Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Saughall, Cheshire West and Chester, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Birkenhead, Widnes, Ellesmere Port, Prenton, Queensferry, Runcorn, Chester and Upton.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saughall, England

Latest outage, problems and issue reports in Saughall and nearby locations:

  • MadRabbitLady75 Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England

    @virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....

  • MissDonnaCooke Cookie (@MissDonnaCooke) reported from Runcorn, England

    @virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Garston, England

    @Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.

  • VeryGrumpyKev Kev (@VeryGrumpyKev) reported from Birkenhead, England

    @virginmedia Nah. You’ve got the order number just stop sending **** to me (not that it will get to me anyway). Please note I won’t be held liable if someone else chooses to use this SIM card so I’d advise you to block it here and now.

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked

  • MadRabbitLady75 Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England

    @virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..

  • jenlew1983 Jeanette Lewis (@jenlew1983) reported from Liverpool, England

    Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!

  • cbray72 Christopher Bray (@cbray72) reported from Liverpool, England

    @virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.

  • GlynnParry1974 Glynn Parry (@GlynnParry1974) reported from Liverpool, England

    @virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!

  • snathe Him Over There 💙👨‍🚀🚀 (@snathe) reported from Halewood, England

    The scammer who just rang our landline, claiming to be from "Virgin Media" and saying there was a problem with my internet may have just received the full force of my wrath and ire. And, genuinely, no ***** were given.

  • jameshughes911 James Hughes (@jameshughes911) reported from Liverpool, England

    @virginmedia I would like to raise a formal complaint with the way I have been treated by your team today please. Your so called “Customer Service” is shocking and should be renamed “Customer Victimisation”. It is now my intention to cancel my contract after over 5 years loyalty

  • tweetsfromchlo Chlòe (@tweetsfromchlo) reported from Liverpool, England

    Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.

  • hayleybaker25 Hayley Baker (@hayleybaker25) reported from Liverpool, England

    @virginmedia Any problem with connection in Liverpool I'm currently on my mobile hotspot as for the last 2 days my TV has been buffering .😡😤

  • DaveWoodwardAC Dave Woodward (@DaveWoodwardAC) reported from Birkenhead, England

    @Jackingsworth @SimonMiller316 @virginmedia I had no issue when I cancelled mine when I moved house last year I did it all online talking to one of their agents

  • MissDonnaCooke Cookie (@MissDonnaCooke) reported from Runcorn, England

    @virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous

  • jonathansc Jonathan SC ن Esq. (@jonathansc) reported from Birkenhead, England

    Thank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia is there a problem with internet in Widnes r has gone off

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..

  • kkgorny1972 Kev (@kkgorny1972) reported from Liverpool, England

    @NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know

  • clarebellla Clare B (@clarebellla) reported from Liverpool, England

    @virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • aileenpearl4 aileen pearl (@aileenpearl4) reported

    @virginmedia @virginmedia you still don’t reply and I can’t even get through on the 150 number! Tell me how I can CANCEL MY CONTRACT 🤬. @virginmedia you are a disgrace and have no right to be charging for your appalling service. How you call yourselves a communications company is beyond me!

  • BuckChampers Buck Champers (@BuckChampers) reported

    @virginmedia @virginmedia I need to register a fault, can't get through on the phone. BB service is down to 10meg on a 200meg contract. tried all the resets possible as per your website guidance. can you help raise a fault?

  • LyleFulton Lyle Fulton (@LyleFulton) reported

    @virginmedia Yes, for the last 4 days, and it keeps coming back with the same old thing. 'Aware of an issue, engineers dealing with it, fix estimate' etc etc. Just tell us what's going on - working from home with this horrendous service is impossible.

  • Somanath29 Somanath Nanda (@Somanath29) reported

    @virginmedia Do you know how awful your support System is! Even they drop the call without answering to my queries. Does your area manager even know about my case for house move request??

  • la_nightingale Laura Nightingale (@la_nightingale) reported

    Does @virginmedia actually have a customer service department? I’m finding it impossible to speak to anyone about our terrible WiFi connection and latest bill.

  • abifuller Abi Fuller (@abifuller) reported

    @SteveBeatty73 @virginmedia Same issue here in GU15! Can’t work without it...

  • LyleFulton Lyle Fulton (@LyleFulton) reported

    @virginmedia @alis_w_davies I can pick this up, as I live with Alis, and I am the accountant the holder. I have been told now 4 times by your operative on the phone that an issue is being looked at by engineers, and there is an outage in the area. I have finally been told its to do with replacing cables.

  • danorman_ Daniel Orman (@danorman_) reported

    @virginmedia whoever designed your website needs firing. One of the worst navigation experiences going 😡

  • DWoolford58 David Woolford (@DWoolford58) reported

    @virginmedia @ofcom what do you recommend when the service is non-existent?

  • MAXcngns Max (@MAXcngns) reported

    @virginmedia is there an issue in CB1 area? Lost internet connection and reset router etc. Status page says there is no issue with Broadband. Thanks.