Virgin Media Outage Report in Saughall, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saughall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saughall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 22: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Saughall, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Widnes, Prenton, Upton, Greenfield, Greasby, Birkenhead and Ellesmere Port.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Runcorn |
TV | |
| Liverpool |
TV | |
| Widnes |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saughall, England
Latest outage, problems and issue reports in Saughall and nearby locations:
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Emma Latham
(@EmsydilemsyL) reported
from
Liverpool, England
@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
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Pauline Hall
(@hall291) reported
from
Halton, England
@virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless
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Rebekah Jones
(@RebekahP1nk) reported
from
Prenton, England
@virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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Berni Turner 🖤🌹
(@BLTwitchy) reported
from
Liverpool, England
@virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled
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Jemima
(@JemimaCamhs) reported
from
Garston, England
@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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Cambo
(@cambo691) reported
from
Birkenhead, England
@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia Too many service drops. Engineer has been to properly to fix but this persists.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia thanks for the awful internet service, f*cking useless you are
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Tony
(@AckerHeron) reported
from
Liverpool, England
Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Horatio Bullwinkle
(@harryvek) reported
@virginmedia You guys have a scummy customer retention policy. My contract is expiring soon. I'll be paying £63.42 if I take the renewal now costs, and from 13/08/2025 my monthly price will go up to £102.42 otherwise If I don't. Yet new customers after their contract is up at 18 months are being charged £40.49 till April 2026, how do you justify this ridiculous practice ??
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B o b W o o t t o n (also on BlueSkyj
(@bobwootton) reported
@virginmedia Yes, still down, estimated fix by 7pm
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Feesh of the Net
(@TwittyFeesh) reported
@virginmedia your WiFi in BD13 has been down for 4 hours now, pls fix whatever is going on
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ian farrant
(@ianfarrant01) reported
@virginmedia The HD channels are poor quality
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ian farrant
(@ianfarrant01) reported
@virginmedia new customer. Just had Bigger Combo bundle installed. Price is excellent compared to what we paid sky. 362Mbps is 3 times what we were getting. Only down side considering the speed is how poor the picture quality is. Certainly isn't 1080. More like SD.
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Lucas
(@officiallucas1) reported
@virginmedia The fact that my connection is so poor with you. I am in meetings and it just drops. Last time after 3 calls and 1.5 hours of my life the man said he would send out a extender hub and to call back and you will send another. Guess what not had anything or heard in 2 weeks
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Dave Carson
(@DCBlue11) reported
@virginmedia Probably the worst customer services team , in the world !
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Lucas
(@officiallucas1) reported
@virginmedia why is your menu system so poor to talk to someone. It just decides it's done checks and everything is fine and hangs up #virginmedia #rubbish
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Ben Stephens
(@bennys85) reported
@virginmedia whoever said the stream box is more convenient needs their head read. I was a customer for 1 week and just had to cancel, what a load of garbage!
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Katie Buckingham
(@katie_katie23) reported
@virginmedia Main problem has been that we had no dial tone even with our original number for past 2 weeks. I have just spoken to a member of your team who is sending some extra kit to help connect it.