Virgin Media Outage Report in Saughall, Cheshire West and Chester, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saughall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saughall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (36%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Saughall, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saughall, England
Latest outage, problems and issue reports in Saughall and nearby locations:
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia A member of the family has dementia and now gone into care home so need to cancel the policy, we have power of attorney which should be noted from last time we sent it to you but they wouldn’t help as they said they can’t deal with us for this situation
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Rhys Perrett
(@PureSports01) reported
from
Runcorn, England
@virginmedia Hi. Unfortunately I couldn’t check anything at the time but I did see a technician coming into the area at 6pm on Friday which sorted the issue... not good service that it took all day to sort out though, a day of work lost!!
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Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia So no one at virgin can help or resolve the issue great
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia It’s ok I’m not explaining the issues on here then.
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ilƎ
(@EliReeceBrooks) reported
from
Liverpool, England
@virginmedia L8 area issues? Internet speed should be at about 300MPBS and is currently at 7mpbs?
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Maureen Royce
(@MaureenRoyce) reported
from
Liverpool, England
@virginmedia leaving locked down students without promised WiFi not a good look @virgin
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia can someone help? Sat on the phone for 40 mins and got cut off
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia how do I connect to a UK based customer service line?
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Zara
(@zaracharles) reported
from
Liverpool, England
Really not easy trying to work from home with @virginmedia Internet Like EVERY day intermittent connection problems 😡
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
Ring up @virginmedia been on phone spoke to one customer service he’s put us through to another department waiting 42 mins now listening to music 🎤
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Jay
(@JayMelia_) reported
from
Liverpool, England
@virginmedia I need to cancel an order ASAP please respond!!!
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Liam Eaglestone
(@liameaglestone) reported
from
Liverpool, England
@virginmedia how do I best report the broadband is not working at my home?
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia so much easier to cancel payments than actually sort issues out with you. Customer services Not helpful and don’t care
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Julie Noble
(@JulieMNoble) reported
from
Tarporley, England
@LaraNewman @virginmedia @virginmedia is that what you call service #unacceptable #2020 #internet
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia can you help volume control won’t work on control tried to reset it now not working at all cannot change channel help
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Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia how do you you speak to the specialist complaints dept. I have had a billing issue for over 2 months, that still isn’t resolved? Told last week would get call Monday still waiting...
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Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia Already tried the text service this was my last ditch attempt to resolve on here
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Capitã Nat
(@NatashaVic) reported
from
Hoylake, England
@virginmedia Yes, after a long time I was finally able to pay. Was there any general issue on the website?
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?
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soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia is virgin down in my area? I can’t access the service status page for Merseyside :(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bill Butcher
(@wcbutcher) reported
from
Kidlington, England
Why does @virginmedia keep going down in the OX5 area. This is the 4th time since Christmas. Furthermore you can’t get through to anyone to discuss it.
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danny
(@danny_______) reported
@br4ddy @virginmedia Same. Shockingly bad service! To really rub it they constantly text me a link to a status page that says everything is working perfectly!
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Iantbarrie
(@iantcurrie) reported
@virginmedia Yes its saying I can get your service but I have no cable to the house other than the telephone cable is it only tge telephone cable I need
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CaptainHNutz
(@captain_nutz) reported
@virginmedia I have called VM, i have spoken. The issue was supposed to be sorted within 48 hours and wasn't so I called again and was told that an engineer will come and sort it out which was supposed to be 2 days ago . All together its been now 9 days with Internet issue and nothing.
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megab00b00
(@megab00b00) reported
@virginmedia Internet down again in DY3 area. This is the third day in a row now. What is going on? Why are you not updating your status page? #virginmediadown #virginmedia
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Phtevenrobert
(@Phtevenrobert) reported
The social media folks at @virginmedia need new jobs. Their employer is the reason that their day consists of being treated like **** and talked down to. BUT HEY! That's what Virgin Media do best.. treat everyone like ****. Lutz Schuler is useless. Prove me wrong.
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danny
(@danny_______) reported
@virginmedia my broadband has not worked properly for weeks. Your service status page says everything is fine. When I call I have to listen to 60-90 mins of awful hold music before being cut off or fobbed off. Is there an easier way!? And now you’re putting up the price!
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B Bay
(@BBay111) reported
@MoneySavingExp I received the email from.@virginmedia to say my bill was going up £3.50. I've spoken to numerous different people at Virgin, half say it is going up on my package, half say it is incorrect and so won't let me cancel. Worried it will go up. Don't know what to do?
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Matt
(@Rideoutmaffoo) reported
@virginmedia don't bother. Their customer service is dire.
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Paul Mackenzie Ross
(@pmross) reported
@virginmedia Hi NB, I tried that and it nothing works still. I had no choice but to go into my office to be able to work, which isn’t very safe in this current climate. Still at work and can’t turn on my lights remotely via Alexa meaning the BB’s still down 🙁