Virgin Media Outage Report in Saughall, Cheshire West and Chester, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saughall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saughall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Saughall, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saughall, England
Latest outage, problems and issue reports in Saughall and nearby locations:
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Widneschappy
(@Widneschappy) reported
from
Widnes, England
.@virginmedia - Are there problems in Widnes area. My service is down and need it to work
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Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Virgin media WiFi is down for me, anyone else having issues in the North West?
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sandra hunter
(@Sandie42Hunter) reported
from
Widnes, England
@virginmedia been on the phone 1hour. 10 mins 2 departments both passed me on trying to get technical help, line went dead ,now waiting again 20 mins in. Wouldn’t mind I have gone for a bigger package not trying to cancel .
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia
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Geoff
(@gms11uk) reported
from
Liverpool, England
@virginmedia Stay disconnected should be the tag 1 hour waiting to get through on the phone to get a 24 hour fix to go back the next day to the same no connection They direct you to the web but it does not answer your question My recommendation dont trust a virgin experience no
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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John McKerrell
(@mcknut) reported
from
Liverpool, England
@SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia hi my internet keeps going off my daughter trying to do her A level course in Maths can you see if there’s a problem in are area not happy
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AnotherBeardedphotographer
(@Anobrdedphoto) reported
from
Birkenhead, England
Anyone else with @virginmedia on the wirral having Internet problems? Not had anything for 2 days. Called to check fault an automated voice says there's an issue and cuts off.
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PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @virginmedia Can't be as bad as those speeds I'm getting!!
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Bronwyn Galloway
(@GallowayBronwyn) reported
from
Garston, England
@virginmedia pay for BT box office live fight tonight and it comes up with W02 signal error instantly what's that about???
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down
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James Donnelly
(@jm_donnelly) reported
from
Birkenhead, England
@virginmedia STOP BEING SHITE!!!! Am I not even allowed to browse the internet now or have the @premierleague got you gripped so tight you have to ruin it for us all? Don’t expect you to respond. You never do 🙃enjoy my last bill cos im getting off 👋🏻
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Reysan 💙
(@humfmeister) reported
from
Birkenhead, England
@virginmedia is this a genuine call about router speed asking me to download speed test and a quick support app. Surely you can test my broadband speeds?
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Clare Marie Watson
(@Sarahsgracesmum) reported
from
Birkenhead, England
@virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia @sportingredLFC Loads of people are having this issue. Stop passing it onto the customer to resolve. I expect a refund for this.
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PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks
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Scents & Trendz
(@Matt1740) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia @M_Jones1996 So you’ll be compensating all the customers who can’t watch the @LFC game for the SECOND WEEK RUNNING because of the same issue?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ade Hartland
(@AdeHartland) reported
@virginmedia Hi, yes. Been trying message us service for hours. Still no change. Speeds are about 30-40mgbps
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Phil Jelly
(@PhilJelly3) reported
@virginmedia So it’s better to stop being a customer and then rejoin as a new customer, rather than be loyal to a company? Makes no sense. Likewise, £25/month difference for the same deal is a massive “welcome offer / discount” or to put it another way, a £450 penalty for being loyal.
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Angela
(@Angela75235938) reported
@GMB @GeorgeMonbiot @ComplainingCow When we had to put my mother into a nursing home with dementia we tried to cancel her virgin media it took us 4 weeks. They kept saying they needed her pass word. They wouldn't give up even though we kept on about her dementia.
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John Alexander Rowley
(@johnarowley) reported
Hey @virginmedia Intelligent wifi pods... First one connected no problem, second one won't connect (constant flashing white light c. 72hrs+). Called to get a third/replacement, this one doing same thing. How do I reset / check conenction? Already tried full reset of Hub4 + 24hrs?
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ᴄᴏʟ
(@ColSafc86) reported
@MrNickKnowles @virginmedia @VodafoneUK He's just been put on a training course with them, so far half have supposedly already left but come to take his first live calls, took over a hour to try and help them, but was unable to sort it for them, but they're getting inexperienced people to deal with these situations.
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Paul Middleton
(@Pm11ddy) reported
@virginmedia Still no update on my order and one phone call re my complaint which I requested to be rearranged but then nothing. More to add to the complaint. Not great customer service VM!
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MarkB
(@baddersno7ynwa) reported
@virginmedia I joined you 13 years ago and was given no incentive to join. I joined you because you could install my phone line before BT. It’s an absolute joke that you’ll give someone who’s never been with you a better deal than you will someone that’s been with you 13 years!
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KatherineEvaHulthen
(@EvaHulthen) reported
@GMB hi. The same happened to me with my husband’s Virgin Media account. He passed away and VM chased me for over 12 months, to get payment for the final bill. It was so awful and I was literally crying on the phone when the person was very aggressive and nasty to me.
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Gregosb (Sentas) #FBPE
(@SentasTheApp) reported
@virginmedia Box arrived a week later. Wouldn't boot up. 1 week wait for an engineer. Engineer came, said there was x problem with the line. 2 week wait for another engineer. They arrived yesterday. Couldn't sort it. Now have to wait for another 2 weeks for another engineer.
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MarkB
(@baddersno7ynwa) reported
@virginmedia What’s app is soo slow, I started a chat on there I’ve 12 hours ago and still waiting for a reply