Virgin Media Outage Report in Saughall, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saughall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saughall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Saughall, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Birkenhead, Ellesmere Port, Chester, Upton, Prenton, Runcorn and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saughall, England
Latest outage, problems and issue reports in Saughall and nearby locations:
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.
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Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@Deanzey @virginmedia But it never… I used mobile 5G 😜
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Tom Jones
(@tomjoneschester) reported
from
Saltney, Wales
@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
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Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia You reply didn't work, I clicked the link and the messages came up on a different page? But only mine??? Tuesday I'm going to ring, I just hope you don't hang up on me. Then I'm going to get advice on how to report the whole situation.
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
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Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia is there a wi fi problem in the CH42 area, can’t get the Internet to work, turned the hub off/on to reboot still hasn’t worked
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
-
Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia another example of amazingly useless customer service. Well done @virginmedia , you sent a cheque in her old married name, and then hung up on her when she tried to sort it out. #dontmindtakingmymoney #uselesscustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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♥𝓚𝓪𝓽𝓲𝓮 𝓡𝓲𝓫𝓫𝓸𝓷𝔃 ♥
(@Katienemesis1) reported
@virginmedia I want a discount of my recently increased monthly bill for the problems you've caused me today.
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Mike W Art
(@MW92_) reported
@virginmedia Down again
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Bear Holland
(@follow_the_bear) reported
@oskar5x5 @virginmedia Service down AGAIN. Refund for all customers due!
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♿BoomerBoltz♿
(@BoomerBoltz) reported
@virginmedia WHY do this to me! @KickStreaming if my ISP pulls there finger out and sort out the outage thats running wild across the UK i will be live! GRRRRR
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House
(@DanFowz) reported
@virginmedia Still unable to connect to app, website or WiFi? Still an issue after 14 hours! Need to fix ASAP!
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Saber
(@sabeszz) reported
fix ur damn internet i’m tryna play phasmophobia here @virginmedia
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Diane Oliver
(@diwin0) reported
@virginmedia It’s down again now! Unable to connect to VPN
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alex ♡'s taylor swift
(@Moonflowervol7) reported
aaaand its down again #virginmedia
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John⚒ #GSBOUT
(@ZippyMonkey) reported
@virginmedia Absolute joke!! Asking for more money?? Sort your **** out!
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Horrified of HH
(@horrifiedofhh) reported
@virginmedia Yeah well it’s down again you incompetent twits. Please put the plug back in.